Corporate College Spring 2012 Schedule

spring 2012 course schedule january - May

www.corporatecollege.com

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866-806-2677

table of contents News and Events......................................................... 2

The Disney Keys to Excellence

Information Sessions

Instructors Needed

Business to Go Series Business and Performance Development.............. 4

Accounting, Finance and Tax

Communications

Customer Service

Human Resources

Leadership

Organizational Effectiveness

Sales

Transportation Quality........................................................................ 12

Lean Six Sigma

Project Management Information Technology ......................................... 16

Begin Here/Foundations

Automated Accounting

Basic Computer Applications

Computer Maintenance/

Technical Support

Database Administration

System Administration and Support

Programming/Application/

Web Development

Web/Digital Design

AutoCAD/Solidworks

Cisco Online Training......................................................... 40 Event and Meeting Management........................... 42

Event Planning

Culinary Arts/Gourmet Cooking Parties Instructor Bios......................................................... 46 Registration Information.........................................47

Corporate College is proud to be ISO 9001:2008 certified in the areas of Quality and Event Services.

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tap into new streams of thinking, new modes of communication, and new approaches to sharpening skills.

NEWS AND EVENTS

Corporate College Presents Disney Institute

“DISNEY’S APPROACH “TO BUSINESS “EXCELLENCE” Through “Disney’s Approach to Business Excellence,” participants learn Disney’s proven, world-class approach to cultural management, and its methodology, in five different content areas: Leadership, People Management, Service, Loyalty and Creativity.

In these content arenas, Disney Institute programming provides a myriad of possibilities for participants to take back into their own organizations and initiate change. Disney Institute programming is directed at sharing best business practices and then having the participant organization adapt not adopt those strategies for their own operations. $395

CEU: 0.8

HRS: 8

#18446 Mar 27

CCE - TBD 8 a.m. - 5 p.m.

T Disney

© Disney

“BUILDING A CULTURE “OF HEALTHCARE “EXCELLENCE” Learn the five most powerful Disney philosophies – leadership excellence, people management, quality service, brand loyalty and inspiring creativity.

These lessons have been carefully developed by the Disney organization in its never-ending pursuit of excellence. These universal assets of a successful business are the links in Disney’s “Chain of Excellence,” and you’ll learn how these key insights have been applied in the healthcare industry.

You’ll hear how, by inspiring leaders and motivating employees, you can enable them to satisfy patients and their families, driving financial results and sustaining years of repeat business. This organizational environment will create transformative patient and employee relationships that consistently exceed expectations and drive a reputation for excellence – and help develop a continued competitive edge for your healthcare organization. $395 #53430 Jun 26

Information Sessions

CEU: 0.8 CCE - TBD 8 a.m. - 5 p.m.

HRS: 8 T Disney

Instructors Needed

Corporate College is looking for experts in a variety of fields to teach future courses. E-mail a letter of interest with your areas of expertise to corporatecollege@ corporatecollege.com and a representative will contact you with more details. Instructional Areas May Include: Business Performance and Development • Accounting, Finance and Tax • Leadership • Communications • Organizational Effectiveness • Customer Service • Sales • Human Resources

Free

Register Online: www.corporatecollege.com/infosessions Sessions are designed to help professionals determine the appropriate professional development path to enhance their careers. You will explore training options, immediate impact of training on your career, applying news skills in the workplace, gaining professional certificates/certifications, and an opportunity to ask questions of experts in the field.

Information Technology Sessions

6 p.m. - 7 p.m. | Corporate College East • IT Careers for the 21st Century January 25, 2012 • Be Secure: Information Security in the Digital Age February 22, 2012 • Cloud Computing March 31, 2012 • Business Continuity and Disaster Recovery Planning April 25, 2012

Information Technology • Automated Accounting • Business Computer Applications • Computer Maintenance/Technical Support • Database Administration • Management Tools • System Administration and Support • Programming/Application/Web Development • Web/Digital Design Quality • Lean Six Sigma • Project Management

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NEWS AND EVENTS

Business to Go Series Register Online: www.corporatecollege.com/businesstogo

Only $15 Per Session Lunch Included

Corporate College’s Business to Go Series offers a variety of courses to enhance your professional career or provide personal enrichment. The series is comprised of 90-minute luncheons held the third Friday of each month from 11:30 a.m. - 1 p.m. at Corporate College East in Warrensville Heights.

Managing Your Privacy Online

Career Portfolio

January 20, 2012

Instructor: Linda D. Woodard, MBM #18527

Instructor: Toni Paoletta, MS Microsoft Certified Trainer #18533 Learn simple techniques to help maintain your privacy online.

The things we do and say online leave behind ever-growing trails of personal information. With every click, we entrust our conversations, e-mails, photos, location information, and much more to companies like Facebook, Google and Yahoo. According to recent polls, 30 percent of employers use these sites and others to screen potential employees. That fact raises serious concerns about Internet privacy and gives us all a thing or two to think about regarding our online reputations.

February 17, 2012

Learn how to showcase your career with a professional portfolio.

In this competitive job market, candidates must stand out from their competition and a career portfolio is one way to do that.

Topics covered include: differentiate yourself using a career portfolio; elements that make great portfolios; online portfolios to give a global presence.

Caring for Aging Parents and Relatives March 16, 2012 Instructor: Sharon Byrd, BS, RN #18548 Learn to address an issue that will concern all of us sooner or later – aging of parents and loved ones.

Understand how to know that your parent or loved one is in need of intervention and difference between seeing a problem or imagining one.

Most of us do not want to see that our parents are having problems because their arms have always been strong enough to hold us and their minds strong enough to give us the answers we were looking for. Most of the time our parents will not admit it either and will get angry if we suggest they may need more help than they did in the past. Avoid letting the issue become “the white elephant in the middle of the room” and learn how to approach the subject.

HEALTH INFORMATION TECHNOLOGY • Short-term noncredit certificate programs • New courses begin monthly • Flexible and accessible for working professionals • Hybrid format; blending campus-based evening instruction with distance education courses • Six workforce roles to support electronic health records implementation Practice workflow and information management redesign Clinician/practitioner consultants Implementation support specialists Implementation managers Technical/software support staff Trainers

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Eligibility • Previous experience and education in information technology or healthcare • Scholarships are available for qualified students

www.tri-c.edu/hit

business and performAnce development

SUCCESSFUL PROFESSIONALS ARE DEVELOPED THROUGH CUSTOMIZED LEARNING SOLUTIONS DESIGNED TO FIT THE NEEDS OF A WIDE RANGE OF INDUSTRIES. www.corporatecollege.com/business

INTRODUCTION Business and Performance Development offers courses in a broad range of specialty areas.

Whether you are upgrading your skills or retooling for your next career move, our innovative programs will assist you in solving problems encountered in the workplace. Courses let you acquire the skills, best practices and real-world knowledge that enable you to excel at your job on a daily basis. We focus on teaching professionals to think creatively to solve business dilemmas.

Taught by a faculty of leading professionals experienced in their respective fields, our courses blend theoretical and practical information to provide the skills and knowledge you need to stay ahead in today’s fast-paced business world.

Program Contact Information Albert Lewis Executive Director Communications, Human Resources, Accounting/Finance/Tax and Sales 216-987-4947 albert.lewis@tri-c.edu

Meghan Bilardo Director Organizational Effectiveness 216-987-5907 meghan.bilardo@tri-c.edu Sarah Eppink Program Manager Customer Service and Leadership 216-987-2917 sarah.eppink@tri-c.edu

Jody Wheaton Director Organizational Effectiveness 216-987-5867 jody.wheaton@tri-c.edu 4

Accounting, Finance and Tax

Communications

www.corporatecollege.com/finance

www.corporatecollege.com/communication

Finance for Non-Financial Professionals

Writing for Results

This program gives you the tools to develop financial literacy that will enhance your professional credibility and boost your decision making skills. You will develop a working knowledge of the standard practices, language and fundamentals of finance and accounting. This will enable you to control costs, measure results and plan for growth, recognize and avoid problems that can affect the bottom line.

Outcomes: • Explain the basic accounting equation.

• Describe how assets, liabilities and equity reveal the financial condition of your organization.

• Comprehend debits and credits.

• Record and analyze business transactions from source documentation.

• Understand the budgeting process.

• Read and comprehend financial statements.

• Improve financial literacy through understanding of cash and accrual methods, calculation of accounts receivable and accounts payable.

• Comprehend payback and break-even analysis, the time value of money, and how to calculate net present value.

• Determine adequate testing for liquidity, leverage, and solvency through ratio analysis.

• Recognize how and when accountants can manipulate and fabricate accounting data.

Refresh and refine grammar usage for professional life. This course will guide participants to articulate ideas clearly and succinctly in written communications and present themselves in a professional manner.

This course will review the rules of grammar, identify common grammar errors and refine your business writing style. Use techniques to develop ideas, express them clearly and persuade others of their viability. This course offers effective strategies to sharpen writing skills by structuring ideas logically, exercising diplomacy in letters and reports, and shaping arguments.

Outcomes: • Examine nouns, pronouns, and verbs.

• Identify adjectives and adverbs.

• Identify prepositions, conjunctions and interjections.

• Identify some important rules of grammar and some commonly made grammatical errors.

• Identify grammar rules regarding correct punctuation.

• Identify problematic sentence fragments, run-ons, and comma splices, as well as effective methods of rewriting sentences so that they are clear and complete.

• Identify methods for improving word choices.

• Identify methods for building effective sentences.

• Identify methods for editing text effectively.

• Identify methods for avoiding some common errors made by overzealous writers who create hypercorrections in their own work.

• Organize and write clear and concise e-mail and instant messages that are appropriate to your company’s business culture.

• Write effective business communications.

• Write letters that are clear, precise, and appropriate to your audience.

• Organize and write a business proposal, complete with visuals, and an executive summary that employ effective strategies of persuasion.

$550

CEU: 1.4

HRS: 14

#18000 Feb 15 - Feb 16

CCE - TBD 8:30 a.m. - 4:30 p.m.

W TH Staff

#18101 Apr 18 - Apr 19

CCE - TBD 8:30 a.m. - 4:30 p.m.

W TH Staff

ZFIN 1025

QuickBooks Topics covered include: set-up a company, work with lists, set-up inventory, invoice for services, process payments, work with bank accounts, enter and pay bills, memorize transactions, customize forms, and much more.

Note: See page 17 for complete course details. $695

CEU: 3.5

HRS: 35

#17580 Feb 6 - Mar 5

CCW - TBD 6 - 9:30 p.m.

MW Staff

#17579 Apr 3 - May 3

CCE - TBD 6 - 9:30 p.m.

T TH Staff

$475

CEU: 1.4

HRS: 14

#18035 Feb 22 - Feb 23

CCE - TBD 8:30 a.m. - 4:30 p.m.

W TH Staff

#18100 Mar 21 - Mar 23

CCE - TBD 8:30 a.m. - 4:30 p.m.

W TH Staff

ZCMM 1000

ZMGT 1014

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business and performAnce development Customer Service

• Demonstrate a set of key actions for recognizing others.

• Identify service behaviors that should be reinforced.

• Determine the type of recognition that is best suited for each recognition recipient.

• Deliver recognition to employees anywhere in the organization who contribute to stellar service.

www.corporatecollege.com/customer

Coaching for Stellar Customer Service Certificate This certificate program will provide customer service managers and team leads with the tools necessary to support and reinforce positive customer service behaviors in their associates and teams. Participants will learn more about their role as a service coach, and developing others within a service environment. Develop empowerment, feedback and performance recognition skills in the context of foundational service concepts from a service coach’s perspective.

Topics covered: reaching for stellar service - coach’s version; developing others for stellar service; giving constructive feedback for stellar service; recognizing others for stellar service.

Outcomes: • Explain the importance of the service provider’s role in building customer loyalty.

• Identify key defining moments in customer interactions.

• Identify and discuss the three dimensions of service.

• Describe four key qualities that customers expect from stellar service.

• Use the four key qualities to evaluate and improve the service that is delivered.

• Communicate and reinforce expectations for stellar service with others.

• Describe the role of the service coach in developing others.

• Explain how developing others can benefit the customer, the organization, and the service coach.

• Recognize the challenges coaches face when developing others.

• Identify opportunities to develop the service skills and capabilities of employees.

• Demonstrate a set of key actions for developing others.

• Demonstrate a variety of listening and asking techniques that will help others feel confident in their own decisions.

• Conduct focused conversations that result in action toward improved service.

• Identify opportunities to give constructive feedback on service issues.

• Demonstrate a set of key actions for giving constructive feedback to others.

• Demonstrate techniques for handling challenging responses during a feedback conversation.

• Conduct constructive feedback conversations with service providers that result in action toward improved service.

• Describe the impact of recognizing others for individual and organizational success.

$495

CEU: 1.6

HRS: 16

#18425 Mar 27 - Mar 28

CCE - TBD 8:30 a.m. - 5 p.m.

TW Littleton

ZCSS 1014

Creating Stellar Customer Service Relationships Certificate This course provides those in customer-facing rolls with the skills necessary to deliver a consistent and positive customer service experience. Participants will learn new techniques to build customer relationships as well as how to maintain these relationships after difficult and challenging interactions. Develop a service mindset and behaviors that create customer loyalty, even after service issues arise.

Topics covered: reaching for stellar service; caring for customers; healing customer relationships; serving a world of customers.

Outcomes: • Describe what stellar service is and the challenges of delivering it.

• Discuss the benefits of customer loyalty to the employee, the organization and customers.

• Explain the importance of the employee’s role in building customer loyalty.

• Identify key defining moments in customer interactions.

• Describe the four key qualities that customers expect from stellar service.

• Use the four key qualities to evaluate and improve the service they deliver.

• Explain why meetings customers’ human needs is essential to their success as employees.

• Apply skills that demonstrate your interest in and concern for customers: listen, help, respect.

• Use caring responses that communicate the customer’s value to your organization.

• Explain why it is important for organizations to heal relationships with customer who are frustrated or angry.

• Manage their reactions to emotional statements from customers.

• Use defusing techniques with customers who are angry or upset.

• Take appropriate actions to address and resolve customers’ concerns satisfactorily.

• Demonstrate commitment to the customer relationship and encourage customers to remain loyal.

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Civil Treatment® for Managers: Harassment Training and Discrimination Training

• Explain the dangers of judging a customer based on assumptions about a group to which the customer may belong.

• Describe the benefits of improving service to customers who have unique customer needs.

• Recover smoothly and quickly when a wellintentioned service action has a negative effect on a customer.

• Ask respectful questions to clarify unique customer needs. $495

CEU: 1.6

HRS: 16

#18426 Apr 3 - Apr 4

CCE - TBD 8:30 a.m. - 5 p.m.

TW Littleton

Inappropriate behavior disrupts the workplace and causes unnecessary risks. As leaders in their organizations, managers need the skills to behave properly, communicate policy, and serve as role models to minimize risk and promote the organization’s mission and values. This program’s award-winning Civil Treatment® for Managers (CTM) provides managers with the tools they need to manage fairly and legally in today’s changing workplace.

Using CTM’s interactive and experiential design, participants serve as witnesses and jurors in simulated cases, learning first-hand how their conduct can either cause or prevent liability and other workplace problems.

Engaging and realistic video scenarios, coupled with our award-winning learning methodology, do more than just raise awareness about key issues; they provide participants with the rationale to change their behavior and apply what they’ve learned back on the job.

Topics include: sexual harassment and other forms of harassment; national origin discrimination issues; discrimination; retaliation/protected protest; abusive behavior; employee accommodations; unjust dismissal; fair hiring, selection and promotion; and workplace violence.

Outcomes: • Establishing a foundation for legal, professional workplace behavior.

• Communicating and reinforcing your company’s policies, values and expectations.

• Providing practical tools and guidelines that can be applied to a wide range of workplace issues, including harassment, sexual harassment, discrimination, retaliation, bullying, reductions in force, employee accommodations and many others.

• Building skills to ensure workplace issues are handled promptly and appropriately.

ZCSS 1013

Human Resources www.corporatecollege.com/hr

Diversity: The New Normal Diversity is not strictly a social or moral issue deserving attention due to the “feel-good” sentiments involved.

Neither is diversity simply a business issue addressed to increase an organization’s profitability and stock value or avoid negative consequences, such as bad public relations or legal claims.

Diversity encompasses both social and financial issues.

This broad range makes diversity one of the most powerful tools an organization has to achieve success.

By promoting a climate that embraces diversity, an organization will not only experience enhanced internal relations among employees, but also achieve external success in the form of enhanced productivity and increased revenue. Employees who feel valued will be more willing to put forth the effort needed for the company to succeed.

Outcomes: • Address common misconceptions about diversity, and identify the advantages of a diverse workplace.

• Identify the impact of cultural differences on relationships, and identify personality styles and the influence of your personality on others.

• Identify the barriers to diversity, responses to discrimination, as well as ways to deal with and avoid discrimination.

• Communicate effectively in a diverse workplace and provide effective feedback to others.

• Manage a diverse workforce, and develop a diverse workplace while avoiding commonplace pitfalls. $295

CEU: 0.7

HRS: 7

#18001 Mar 1

CCE - TBD 8:30 a.m. - 4:30 p.m.

TH Staff

#18103 Apr 18

CCE - TBD 8:30 a.m. - 4:30 p.m.

W Staff

$350

CEU: 0.7

HRS: 7

#18190 Feb 9

CCE - TBD 8:30 a.m. - 4:30 p.m.

TH Staff

#18191 Apr 12

CCE - TBD 8:30 a.m. - 4:30 p.m.

TH Staff

ZHRD 1060

ZHRD 1059

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business and performAnce development Leadership

• Enhance your team’s effectiveness by identifying and eliminating conditions that are preventing them from achieving high levels of performance.

• Create an environment in which team members are moved to strive harder to realize the potential of the team.

• Accomplish more by capitalizing on the unique talents of each individual team member.

www.corporatecollege.com/leadership

Frontline Supervisor Certificate Looking to brush up on your management and leadership skills? This 35-hour frontline supervisor certificate is designed for current managers who would like to learn new management tools and techniques.

Reacquaint yourself with the foundations of leadership and further refine your skills in the areas of performance management, coaching, change and conflict management, and teambuilding.

Topics covered: essentials of leadership; communicating with impact; adaptive leadership; setting performance expectations; managing performance problems; coaching for success; leading change; resolving conflict; leading a high-performance team; building winning partnerships.

$995

CEU: 3.5

HRS: 35

#18430 Apr 24 - May 25

CCE - TBD 8:30 a.m. - 5 p.m.

T Littleton

ZPDI 1226

New Supervisor Certificate High performers are typically promoted to manager positions based on their technical merits and functional skills. What they may lack are the critical “soft” skills necessary to develop others, communicate as a manager, manage change and conflict and make decisions quickly and effectively. This 35-hour certificate program provides new managers with the skills necessary to minimize the learning curve of becoming a manager and begin to successfully lead a team.

Topics covered: essentials of leadership; communicating with impact; getting started as a new leader; building an environment of trust making meetings work; delegating for results; developing others; embracing change; navigating beyond conflict; making effective decisions.

Outcomes: • Multiply your effectiveness by motivating your team and helping people to be more effective.

• Recognize the impact you can have on your success and the success of others by enhancing interpersonal relationships in the workplace.

• Adapt the leadership approach you take in each situation to effectively achieve results through people.

• Identify the key factors that have the greatest impact on the success of your interactions.

• Gain individual or team commitment to fulfilling the expectations in the performance plan.

• Handle challenging situations that can arise during setting expectations discussions.

• Provide people with performance problems with a clear understanding of what they must do to improve and the consequences of failing to do so.

• Take appropriate action, based on best practices, to effectively address ongoing performance and workhabit problems or serious misconduct.

• Minimize the impact of ongoing performance problems on the individual, work group, and organization.

• Understand the importance of commitment to and ownership of change for yourself and others.

• Effectively introduce change, explore change, and overcome people’s resistance to change.

• Effectively resolve workplace conflict and enhance productivity, efficiency, and morale.

• Help others take responsibility for resolving workplace conflict.

• Focus your team’s efforts on high-priority actions that directly support the organization’s goals and strategies.

Outcomes: • Use techniques to motivate your team and help others to be more effective.

• Help others enhance their performance by providing them with feedback they are willing to accept and upon which they are able to act.

• Recognize the impact you can have on their success and the success of others by enhancing interpersonal relationships in the workplace.

• Use techniques for providing specific, meaningful feedback that helps people improve their performance and increase productivity.

• Quickly and effectively achieve results in your new role as a leader.

• Effectively lead your team to contribute to the organization’s business strategies.

• Improve business results by establishing, enhancing, or repairing trust in the workplace.

• Plan, facilitate, and follow up on meetings to ensure that business results are achieved.

• Assess the scope of delegated tasks and identify the appropriate level of authority and support to give the people doing the work.

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Myers-Briggs and Team Dynamics

• Determine methods for monitoring the progress of delegations that will allow you to stay in touch without getting in the way.

• Assist team members in the creation of meaningful development plans that focus on the organization, the team, and their individual development needs.

• Increase team member job satisfaction and motivation while supporting strategic organizational goals.

• Effectively recognize change, explore change, and overcome personal resistance to change.

• Demonstrate an embracing change mind-set that influences others to embrace workplace change.

• Remove roadblocks to proactively taking action when the warning signs of conflict occur.

• Gain support to make decisions work and involve the right people at the right time.

• Build confidence in your ability to make the right decisions and make major and minor decisions with ease. $995

CEU: 3.5

HRS: 35

#18440 Mar 16 - Apr 13

CCE - TBD 8:30 a.m. - 5 p.m.

F Littleton

The nationally recognized Myers-Briggs Type Indicator (MBTI®) is used to help participants understand differences and find new ways of working more effectively with each other. During the session we identify individual personality types and focus on understanding how different team personalities can interact more effectively and respectfully. Emphasis is placed on conflict resolution, communication, interpersonal interaction, and problem-solving.

Audience: Employees, managers and teams.

Outcomes: • Complete the online MBTI® Assessment prior to the workshop.

• Increase self and team understanding by exploring your personality preferences in key areas.

• Understand your non-preferred communication styles leading to self-development.

• Gain strategies to enhance your communication with your team, boss, peers, direct reports and customers.

ZLDR 1156

$350

CEU: 0.35

HRS: 3.5

#17761 Feb 16

CCE - TBD 8:30 a.m. - 12:30 p.m.

TH Bilardo

ZSTA 1006

Organizational Effectiveness www.corporatecollege.com/organization

How to Do Employee Selection the Right Way

Understanding Your Social Style

Learn how to make strategic employee selection decisions that increase legal compliance and maximize employee fit with both the job and the organization.

This workshop will equip participants with practical knowledge of how to maximize organizational staffing.

Evidence-based approaches to employee selection will be emphasized. Participants will also gain an increased appreciation for the benefits of good selection decisions, including increased retention and job performance.

Audience: Human resources professionals, hiring managers, small business owners.

Improve your ability to relate to other people and build productive relationships with a wide variety of styles by attending this workshop. Prior to the workshop each participant will complete an on-line inventory and receive, via e-mail, an individual profile. The first half of the workshop will help participants understand their styles and the second half will focus on relating to and working with other styles. As a result participants will gain clarity about their preferences and behavior and how to modify their approach when working with others.

Audience: Employees, managers and teams.

Outcomes: • Understand the value of each of the four styles: dominance, influence, steadiness and compliance.

• Use this new understanding to build and motivate a team.

• Increase your one-on-one communication effectiveness with colleagues, staff, clients and friends. $350

CEU: 0.35

HRS: 3.5

#17614 Feb 9

CCE - TBD 8:30 a.m. - 12:30 p.m.

TH Bilardo

Outcomes: • Ability to align selection decisions with organizational strategy to maximize employee-job and employee-organizational fit.

• Increased awareness of how to make legally compliant selection decisions, and the connection to test validation.

• Increased knowledge of the job analysis process and its key role in personnel selection.

ZSTA 1008

9

business and performAnce development Leveraging Your Leadership Strengths

• Increased knowledge of the types of selection tools available, including their advantages and disadvantages.

• Ability to write valid, legally defensible behavioral interview questions. $500

CEU: 0.7

HRS: 7

#17762 Feb 29

CCE - TBD 8:30 a.m. - 5 p.m.

W Miguel

Being an effective leader begins with self-awareness.

Understanding the behaviors that make us successful and those that we could improve is a building block to support our overall leadership development. In addition, understanding our blind spots and hidden strengths provides us with important insights and perspectives into our success. This course will include a 360 Assessment helping you to understand how your boss, peers and employees view your leadership strengths and opportunities. You will also begin your path of setting your course of action for personal development.

Audience: Independent contributors, managers and leaders.

ZSTA 1009

Assessing Team Effectiveness Team effectiveness requires the whole team to work together accomplishing one goal. An effective team can lead to outstanding organizational results. An ineffective team can cause noise and disruption, failed delivery and negative impact to the bottom line. Understanding individual motivations, working styles and experiences is critical. This course will include a team effectiveness assessment and will walk you through your individual results, the impact to the team and how to effectively work together.

Audience: Employees and managers.

Outcomes: • Use a team effectiveness assessment tool to understand individual readiness to be part of team and work with others.

• Explore communication styles and tools that improve teamwork.

• Use skills learned to motivate and engage your team to work together and achieve common goals. $350

CEU: 0.35

HRS: 3.5

#17615 Mar 6

CCE - TBD 8:30 a.m. - 12:30 p.m.

T Staff

#17423 Apr 4

CCE - TBD 8:30 a.m. - 12:30 p.m.

W Staff

Outcomes: • Participants will complete an online leadership 360 degree assessment prior to the session.

• Increased self-awareness of leadership strengths and developmental opportunities.

• Participants will learn how to build an effective personal action plan.

• Participants will be provided with customized developmental suggestions based on individual 360 results. $399

CEU: 0.35

HRS: 3.5

#18303 Mar 9

CCE - TBD 8:30 a.m. - 12:30 p.m.

F Bilardo

ZSTA 1007

Organizational Culture: Understanding the Intangibles Organizational culture is built overtime and often has deep roots, some which are visible and some which are not. The first step to understanding organizational culture begins with assessing how the culture is defined in your organization. When an organizational culture is already established, people must unlearn the old values, assumptions, and behaviors before they can learn the new ones.

Audience: Employees and managers.

Outcomes: • Understand the key characteristics of a successful organizational culture.

• Learn how to understand your organizational culture and how it is evolving.

• Learn tips for effectively supporting organizational change.

ZSTA 1004

$350

CEU: 0.35

HRS: 3.5

#17616 Apr 25

CCE - TBD 8:30 a.m. - 12:30 p.m.

W Staff

ZSTA 1005

10

Sales

Transportion

www.corporatecollege.com/sales

www.corporatecollege.com/transportation

Solution Selling

US Customs Broker Training

Participants learn how to understand sales terminology, establish professional behavior, handle clients, networking strategies and create winning sales presentations. Course activities also include connecting with clients, prospecting and networking, and responding to objections.

Additionally, learn the importance of building relationships with clients, help clients envision their needs, negotiate to meet the identified needs, study the market, and analyze competitors. Course activities also cover researching clients, and implementing a consulting strategy to develop solutions for clients.

Outcomes: • Describe and implement the sales process, collaborate with clients, understand client’s decision-making practices, and define common sales terms.

• Develop your professional character and manage yourself by establishing credibility and behaving professionally.

• Handle clients by prospecting, making sales calls, strategic networking, and helping clients find solutions to their problems.

• Identify the client objections, create a sales presentation to influence their perceptions, and effectively respond to objections.

• Build relationships with clients, identify the stages of need, help clients envision their needs, and satisfy the need through negotiation.

• Discover the art of the sale before the sale.

• Drive the right conversations with the right people within organizations that drive revenue growth.

• Study the market by using sales strategies, analyzing competitors, and researching clients.

• Use the consulting strategy and develop solutions for clients.

• Learn how to market your products within complex organizations.

Note: This is a project based course where students will be asked to provide a real world situation as part of the class to work through the sales process and receive peer and instructor mentoring.

Prerequisite: Must be 21 years old, must be a United States citizen, must possess good moral character, must not be a current federal government employee.

Class prepares students to take the U.S. Customs Broker License exam. Customs Brokers are licensed, regulated and empowered by U.S. Customs and Border Protection (CBP) to assist registered U.S. importers and exporters in meeting Federal requirements governing imports and exports. The exam is offered two times per year - the first Monday of April and October.

Note: Fee does not include the HTSUS or the 19CFR.

$550

CEU: 1.4

HRS: 14

#17998 Jan 23 - Feb 13

CCE - TBD 6 - 9:30 p.m.

M Staff

#18102 Apr 16 - May 7

CCE - TBD 6 - 9:30 p.m.

M Staff

$995

CEU: 6.6

HRS: 66

#17542 May 8 - Sep 20

CCE - TBD 7 - 9 p.m.

T TH Staff

ZSCM 1000

ZSLS 1007

11

QUALITY

DEVELOP AND OPTIMIZE SYSTEMS, REDUCE WASTE, ELIMINATE PROCESS DEVIATION, AND IMPLEMENT PROVEN TOOLS AND TECHNIQUES FOR MANAGING PROJECTS. www.corporatecollege.com/quality

INTRODUCTION Quality programs are not limited to manufacturing. They can be applied to any business activity where a process can be improved for greater return. In today’s business environment, organizations have been forced to do more with less and still maintain high quality standards, and need individuals who can help increase productivity.

Corporate College uses the foundation of the Define, Measure, Analyze, Improve and Control (DMAIC) approach to Six Sigma and integrates Lean principles throughout the entire process to provide an understanding of how both methodologies effectively integrate for maximum benefit. Partnering with The Quality Group, a nationally recognized Lean Six Sigma expert, Corporate College offers: blended learning to provide less time away from the office; project-based classes; real-world application of tools; access to online material and tools for a period of time after program completion.

Project management is a disciplined and systematic approach used to bring projects from the planning stage through implementation, and ultimately into standard practices. At Corporate College, we believe in the fundamental principles of the Project Management Institute (PMI) and use PMI’s Project Management Book of Knowledge as a foundation for courses.

Program Contact Information Edward Siurek Director Quality 216-987-2838 edward.siurek@tri-c.edu 12

Lean Six Sigma

Lean Six Sigma Black Belt

www.corporatecollege.com/lss

Lean Six Sigma (LSS) Black Belts are trained to become experts in Lean Six Sigma and statistical process control techniques. The LSS Black Belt course is designed to present the DMAIC principles needed to improve business processes and the Lean tools to reduce waste and increase productivity. Individuals attending the course should have all the necessary tools to lead cross-functional project teams through implementation.

This course blends traditional classroom instruction with required highly-interactive online assignments and exams.

This program consists of 12 sessions of classroom instruction over a four (4) month period of time split in three (3) consecutive day segments.

We offer Lean Six Sigma Black Belt Certification reviewed by a Master Black Belt.

Lean Six Sigma Yellow Belt Individuals will gain a general understanding of Lean and Six Sigma methodologies to become not only conversational, but also to participate on improvement project teams. The goal of this course is to help candidates understand how Lean and Six Sigma methodologies work together in organizational improvement efforts. This course is designed for those employees who are often referred to as subject matter experts and typically owners of the process targeted. Participants are given the tools to support an improvement team.

This course blends classroom instruction with required online assignments. Actual participant online hours may vary based on experience and knowledge. To receive certification participants will be required to attend all in-class sessions and complete all online assignments.

Outcomes: • Plan and execute Lean Six Sigma projects under the direction of a Project Sponsor.

• Identify opportunities, establish and justify projects, organize project teams and lead team activities.

• Interpret statistical data results and effectively communicate impact to management and project team.

• Organize and direct the preparation, presentation and evaluation of milestone reviews.

• Measure Return-on-Investment (ROI) for projects.

• Ensure projects are integrated with other organizational activities and the overall mission and strategic objectives.

• Support project sponsors and executive management in the implementation of organizational efficiency projects.

Outcomes: • Recognize processes ideally suited for Lean Six Sigma within an organization.

• Describe the primary components of the DMAIC process.

• Represent individual departments or organizations as an active member on a Lean Six Sigma project team. $1,100

CEU: 3

HRS: 30

#18422 Feb 13 - Feb 16

Brunswick 8 a.m. - 5 p.m.

T W TH Hendon

#16784 Mar 13 - Mar 15

CCE - TBD 8 a.m. - 5 p.m.

T W TH Hendon

ZLSS 1001

$6,000

CEU: 16.6

HRS: 166

#16785 CCE - TBD MTW Feb 6 - Feb 23 8 a.m. - 5 p.m.

Brodbeck Classes sessions are held on the following dates: 2/20-23, 3/19-21, 4/23-25, and 5/21-23. Projects and online training will take place through 2/23/13.

ZLSS 1003

13

QUALITY

Lean Six Sigma Green Belt

Lean Six Sigma Green Belt for Healthcare

Upon successful completion of this course and assignments, participants will be certified as Lean Six Sigma Green Belts. Lean Six Sigma Green Belts work directly with cross-functional project leaders to carry out identified improvement projects using Lean and Six Sigma methodologies. Green Belts need to be able to implement all of the appropriate tools of Lean and Six Sigma and to lead independent local projects when necessary. This course blends classroom instruction with required on-line assignments. Actual participant on-line hours may vary based on experience and knowledge. This course has 60 total hours (32 classroom hours and 28 online hours). To receive certification, participants will be required to attend all in-class sessions, complete all online assignments and complete a College approved Lean Six Sigma project.

This course is targeted to those individuals working within or wanting to work within the healthcare industry.

Participants will learn the fundamentals of the Lean Six Sigma process to help implement real organizational savings (time, capital and waste elimination). The course is held in two separate two-and-a-half day sessions for a total of five workshop days and integrates online training to maximize the learning experience with less time away from work.

Outcomes: • Prepare, manage and lead Lean Six Sigma projects within an organization.

• Identify and implement tools used for process optimization.

• Organize and direct the preparation, presentation and evaluation of milestone reviews.

• Measure Return-on-Investment (ROI) for projects.

• Support Black Belt Project Leads in the implementation of project initiatives.

Outcomes: • Prepare, manage and lead Lean Six Sigma projects within an organization.

• Identify and implement tools used for process optimization.

• Organize and direct the preparation, presentation and evaluation of milestone reviews.

• Measure Return-on-Investment (ROI) for projects.

• Support Black Belt Project Leads in the implementation of project initiatives. $2,395

CEU: 6.1

$2,395

CEU: 4

HRS: 40

#16787 CCE - TBD T W TH Jan 9 - Sep 7 8 a.m. - 5 p.m.

Ralston Classes sessions are held on the following dates: 2/7-2/9 and 3/6-3/8. Projects and online training will take place through 9/7/12.

ZLSS 1009

HRS: 61

#16786 Brunswick - TBD T Feb 14 - Nov 30 8 a.m. - 5 p.m.

Hendon Classes sessions are held on the following dates: 2/14, 2/28, 3/27, 4/24 and 5/29. Project work will take place through 11/30/12.

ZLSS 1002

14

Project Management

• Identify PMI® CAPM exam philosophy and summarize the requirements necessary for successful completion of the exam and ultimate certification.

www.corporatecollege.com/project

Certified Associate in Project Management Exam Prep The Certified Associate in Project Management (CAPM) is a certification provided through the Project Management Institute (PMI) and is intended for those individuals entering the project management field, subject matter experts participating in projects or sponsors/management who champion projects. This course is designed to provide individuals the most efficient and effective learning experience by combining a blended-learning approach. Participants will be guided through a series of educational online modules providing core information to the field of project management.

Once entering the classroom setting, the instructor uses the knowledge gained from the online materials to provide reinforcement to the learning through additional lecture and practical hands on examples. The optional CAPM exam is a separate fee and process scheduled through the Project Management Institute.

Topics covered: introduction to project, program and portfolio management; project, program and portfolio selection; initiating projects; planning projects, part 1 (project integration, scope, time and cost management); planning projects, part 2 (project quality, human resources, communications, risk and procurement management); executing projects; monitoring and controlling projects closing projects and best practices.

$999

CEU: 2.5

HRS: 25

#18436 Feb 13 - Mar 12

CCE - TBD 6 - 9:30 p.m.

M Anastasi

ZLSS 1012

Project Management Professional Certification Prep The Project Management Professional (PMP) credential recognizes demonstrated knowledge and skill in leading and directing project teams and in delivering project results within the constraints of schedule, budget and resources. Leading organizations and governments around the world invest in professional credentialing for project management. Preparation for a PMI credential requires study and review of current project management processes. If you have demonstrated experience and competence in leading project teams, this certification and this prep course is right for you. The PMP exam and course materials is industry agnostic. However, the instructor will interweave real world project examples throughout the course offering so that some practical application of the learning’s can be applied on the job for any project that the student is leading.

The PMP credential recognizes demonstrated knowledge and skill in leading and directing project teams and in delivering project results within the constraints of schedule, budget and resources. Leading organizations and governments around the world invest in professional credentialing for project management.

Preparation for a PMI credential requires study and review of current project management processes.

Topics covered: integration, scope, time management, cost, quality, human resources, communications, risk, procurement, professionalism and ethics.

Outcomes: • Explain the various approaches for selecting projects, programs, and portfolios.

• Recognize the genesis of project, program, and portfolio management and their importance to enterprise success.

• Illustrate the main tasks involved in and outputs of initiating, planning, executing, monitoring and controlling, and closing projects.

• Demonstrate knowledge of project management terms and techniques such as the triple constraint of project management and the project management knowledge areas.

• Identify, assess and demonstrate tools and techniques of project management such as selection methods, work breakdown structures, Gantt charts, network diagrams, critical path analysis, cost estimates, earned value management and motivation theory and team building.

• Recognize the different sections of the PMBOK© and be able to identify their role in the overall project management process.

Outcomes: • Recognize processes and project management terminology.

• Create repeatable processes that will improve project results.

• Recognize and plan for key components, requirements and obstacles in early project planning.

• Illustrate best practices in project management.

Note: All materials provided. PMP Exam held separately. $1,995

CEU: 3.5

HRS: 35

#18409 Apr 9 - May 16

CCE - TBD 6 - 9:30 p.m.

MW Anastasi

ZMGT 1010

15

information technology

PROGRAMS ARE DEVELOPED IN CONJUNCTION WITH INDUSTRY PROFESSIONALS SO PARTICIPANTS CAN IMMEDIATELY APPLY NEW KNOWLEDGE IN THEÂ WORKPLACE. www.corporatecollege.com/ittraining

INTRODUCTION Corporate College’s information technology programs trained thousands of people in recent years at training centers throughout the county, as well as through online courses. Recent studies performed by the United States Department of Labor indicate a need for workers trained in information technology and these individuals can expect faster than average employment growth.

The outlook for information technology professionals is very positive from a career perspective.

Programs are up-to-date and range from one-day workshops to in-depth programs that lead to industry-recognized credentials and certifications.

The staff and instructors involved with information technology programs at Corporate College have technical backgrounds and substantial industry experience. In addition, they are regularly acquiring new technical knowledge that they then integrate into their teaching and curriculum. Our staff also assists organizations in designing training plans to suit specific company goals.

Program Contact Information Toni Paoletta Manager Information Technology 216-987-2962 toni.paoletta@tri-c.edu

Hamid Abdollahian Director CISCO 216-987-3094 hamid.abdollahian@tri-c.edu

16

Begin Here/Foundations

Automated Accounting

Windows 7 for the Desktop

QuickBooks

Prerequisite: Keyboarding skills and the ability to use computer.

Open the Window on computer opportunities.

Understand the desktop and icons; create shortcuts to applications and documents. Utilize Windows Explorer, My Computer and the Start menu. Create, find, move and delete files, documents and folders. Modify desktop properties and view the desktop in your own style. Use the Control Panel to customize the Windows environment. Understanding this desktop operating system will increase your productivity and decrease your frustration!

Outcomes: • Log on to Windows 7, explore its interface, and identify the different components present in the interface.

• Customize the Windows 7 desktop.

• Manage files and folders.

• Use the common tools and programs available in Windows 7.

• Browse the Internet.

Note: Flash drive recommended. Textbook provided.

Prerequisite: Keyboarding skills and the ability to use Windows operating system to manage information on your computer. An understanding of basic accounting and bookkeeping principles is required.

Discover the ease of automated bookkeeping with QuickBooks. This hands-on, scenario-based class will allow you to set-up a company, work with lists, inventory, invoicing, bank accounts and more. Using QuickBooks will help you create reports, graphs, payroll, online banking, share files, estimate jobs, and write letters.

Outcomes: • Understand the information required to set up a QuickBooks file.

• Demonstrate how to navigate or move around QuickBooks.

• Understand how to manage customer lists.

• Understand how to use QuickBooks to perform necessary accounting entries.

• Understand how to use the customer center.

• Understand how to complete the accounting workflow from sale to deposit.

Note: Intuit Curriculum provided.

$125

CEU: 0.7

HRS: 7

HRS: 35

CCE - TBD 6 - 9:30 p.m.

MW Staff

$695

CEU: 3.5

#17545 Jan 23 - Jan 25

#17580 Feb 6 - Mar 5

CCW - TBD 6 - 9:30 p.m.

MW Staff

#17546 Feb 21 - Feb 23

CCW - TBD 6 - 9:30 p.m.

T TH Staff

#17579 Apr 3 - May 3

CCE - TBD 6 - 9:30 p.m.

T TH Staff

ZCCO 1023

ZMGT 1014

17

information technology

Business Computer Applications

Word, Intermediate Prerequisite: Word, Basic or ability to create and modify standard business, documents in Microsoft Word contain basic tables, text, and simple graphics.

Improve the quality of your work by enhancing your documents with customized Microsoft Word elements.

Improve your efficiency by automating the way Microsoft Word works for you. In this course, you will create complex documents in Microsoft Word by adding components such as customized lists, tables, charts, and graphics. You will also create personalized Microsoft Word efficiency tools.

Outcomes: • Manage lists.

• Customize tables and charts.

• Customize the formatting of a document using styles and themes.

• Modify pictures in a document.

• Create customized graphic elements.

• Insert content using Quick Parts.

• Control text flow.

• Use templates to automate document creation.

• Use the mail merge function.

• Use macros to automate common tasks.

Note: Flash drive recommended. Textbook provided.

Word, Basic Prerequisite: Keyboarding skills and the ability to use Windows, operating system to manage information on computer.

Work with the word processing concepts required to produce basic business documents to create, revise, edit, enhance, and save documents for both printing and future retrieval. Topics covered include creating a basic document using Microsoft Word, editing documents by locating and modifying text, formatting text, formatting paragraphs, adding tables to a document, adding graphic elements to a document, controlling a document’s page setup and its overall appearance, and proofing documents to make them more accurate.

Outcomes: • Create a basic document using Microsoft Word.

• Edit documents by locating and modifying text.

• Format text.

• Format paragraphs.

• Add tables to a document.

• Add graphic elements to a document.

• Control a document’s page setup and its overall appearance.

• Proof documents to make them more accurate.

Note: Flash drive recommended. Textbook provided.

$125

CEU: 0.7

HRS: 7

$125

CEU: 0.7

HRS: 7

#17598 Feb 14 - Feb 16

CCE - TBD 6 - 9:30 p.m.

T TH Staff

#17581 Jan 10 - Jan 12

CCW - TBD 6 - 9:30 p.m.

T TH Staff

#17590 Apr 16 - Apr 18

CCW - TBD 6 - 9:30 p.m.

MW Staff

#17593 Jan 27

CCE - TBD 8:30 a.m. - 4:30 p.m.

F Staff

ZMSA 1117

#17595 Feb 6 - Feb 8

CCE - TBD 6 - 9:30 p.m.

MW Staff

#17601 Feb 24

UTC - 226 8:30 a.m. - 4:30 p.m.

F Staff

#17587 Mar 12 - Mar 14

CCW - TBD 6 - 9:30 p.m.

MW Staff

#17584 Mar 30

CCW - TBD 9 a.m. - 5 p.m.

F Staff

#17605 Apr 3 - Apr 5

CCE - TBD 6 - 9:30 p.m.

T TH Staff

#17609 May 4

UTC - 226 8:30 a.m. - 4:30 p.m.

F Staff

ZMSA 1116

18

Word, Advanced

Excel, Basic

Prerequisite: In Microsoft Word, use a Web browser and an e-mail, Word, Intermediate or ability to create and modify business documents, program as well as understand worksheet (Excel), and presentation (PowerPoint). XML is recommended.

This course is designed for persons who want to gain advanced skills necessary to manage long documents, collaborate with others, and secure documents. Topics include using features in Word to link with Excel, PowerPoint and Outlook, collaborate on documents using compare, create and manage document versions, add reference marks, citations and notes, make long documents easier to use by creating master documents, secure a document by restricting access, create fill-in forms, and tag a document using XML. Outcomes: • Use Word with other programs.

• Collaborate on documents.

• Manage document versions.

• Add reference marks and notes.

• Make long documents easier to use.

• Secure a document.

Note: Flash drive recommended. Textbook provided.

Prerequisite: Keyboarding skills, ability to use the Windows, operating system to manage information on computer.

$125

CEU: 0.7

HRS: 7

#17608 May 1 - May 3

CCW - TBD 6 - 9:30 p.m.

T TH Staff

Work with the spreadsheet concepts required to produce basic worksheets including inputting data and running calculations. Topics covered include creating a basic worksheet, performing calculations, modifying a worksheet, formatting a worksheet, printing workbooks and managing large workbooks.

Outcomes: • Create a basic worksheet.

• Perform calculations.

• Modify a worksheet.

• Format a worksheet.

• Print workbook content.

• Manage large workbooks.

Note: Flash drive recommended. Textbook provided.

ZMSA 1126

$125

CEU: 0.7

HRS: 7

#17582 Jan 17 - Jan 19

CCW - TBD 6 - 9:30 p.m.

T TH Staff

#17594 Feb 3

CCE - TBD 8:30 a.m. - 4:30 p.m.

F Staff

#17597 Feb 13 - Feb 15

CCE - TBD 6 - 9:30 p.m.

MW Staff

#17603 Mar 2

UTC - 226 8:30 a.m. - 4:30 p.m.

F Staff

#17588 Mar 19 - Mar 21

CCW - TBD 6 - 9:30 p.m.

MW Staff

#17606 Apr 10 - Apr 12

CCE - TBD 6 - 9:30 p.m.

T TH Staff

#17611 May 11

UTC - 226 8:30 a.m. - 4:30 p.m.

F Staff

ZMSA 1111

19

information technology

Excel, Intermediate

Excel, Advanced

Prerequisite: Excel, Basic or ability to create, edit, format and print basic, worksheets.

Streamline and enhance your spreadsheets with customized Microsoft Excel elements including templates, charts, graphics, and formulas. Apply visual elements and advanced formulas to a worksheet to display data in various formats. Create templates, sort and filter data, import and export data, analyze data, and work with Excel on the web.

Outcomes: • Use advanced formulas.

• Organize worksheet and table data using various techniques.

• Create and modify charts.

• Analyze data using PivotTables, Slicers, and PivotCharts.

• Insert and modify graphic objects in a worksheet.

• Customize and enhance workbooks and the Microsoft Office Excel environment.

Note: Flash drive recommended. Textbook provided.

Prerequisite: Excel, Intermediate or the ability to create, edit, format, and print, basic worksheet that include charts and sorted and, filtered data. Understanding of XML is recommended.

This course is designed for persons who want to gain advanced skills necessary to utilize the specialized and advanced capabilities of Excel by automating some common tasks, applying advanced analysis techniques to more complex data sets, collaborating on worksheets with others, and sharing Excel data with other applications. Topics include creating macros, collaborating with others, auditing and analyzing worksheet data, incorporating multiple data sources, and importing and exporting data.

Outcomes: • Enhance productivity and efficiency by streamlining the workflow.

• Collaborate with other workbook users.

• Audit worksheets.

• Analyze data.

• Work with multiple workbooks.

• Import and export data.

• Integrate Excel data with the web.

• Structure workbooks with XML.

$125

CEU: 0.7

HRS: 7

#17600 Feb 21 - Feb 23

CCE - TBD 6 - 9:30 p.m.

T TH Staff

#17591 Apr 23 - Apr 25

CCW - TBD 6 - 9:30 p.m.

MW Staff

ZMSA 1112

$125

CEU: 0.7

HRS: 7

#17610 May 8 - May 10

CCW - TBD 6 - 9:30 p.m.

T TH Staff

ZMSA 1127

20

Access, Basic

Access, Intermediate

Prerequisite: Keyboarding skills and the ability to use Windows, operating system to manage information on a computer.

Prerequisite: Access, Basic or basic database user skills including creating, and reports in Access, working with tables, relationships, queries, forms.

This course is designed for students who would like to learn intermediate-level operations of the Microsoft Office Access program. You will consider how to maintain data consistency and integrity, customize database components, improve queries, forms, and reports, and integrate Access with other applications Outcomes: • Streamline data entry and maintain data integrity.

• Join tables to retrieve data from unrelated tables.

• Create flexible queries to display specified records, allow for user-determined query criteria, and modify data using queries.

• Improve forms.

• Customize reports to organize the displayed information and produce specific print layouts.

• Share data between Access and other applications.

Note: Flash drive recommended. Textbook provided.

Learn the basic operations of the Microsoft Access database application to design and create new databases, tables, and relationships; create and maintain records; locate records; and produce reports based on the information in the database. You will examine the basic database concepts, and create and modify databases and their various objects using the MS Access relational database application.

Outcomes: • Identify the components of the Microsoft Access environment.

• Identify the components of a database.

• Organize data in tables.

• View data in tables.

• Query a database.

• Design forms.

• Generate reports.

Note: Flash drive recommended. Textbook provided.

$125

CEU: 0.7

HRS: 7

CCE - TBD 6 - 9:30 p.m.

T TH Staff

CCW - TBD 6 - 9:30 p.m.

MW Staff

$125

CEU: 0.7

HRS: 7

#17602 Feb 28 - Mar 1

#17583 Jan 24 - Jan 26

CCW - TBD 6 - 9:30 p.m.

T TH Staff

#17592 Apr 30 - May 2

#17596 Feb 10

CCE - TBD 8:30 a.m. - 4:30 p.m.

F Staff

ZMSA 1113

#17599 Feb 20 - Feb 22

CCE - TBD 6 - 9:30 p.m.

MW Staff

#17589 CCW - TBD Mar 26 - Mar 28 6 - 9:30 p.m.

MW Staff

#17604 Mar 9

UTC - 226 8:30 a.m. - 4:30 p.m.

F Staff

#17586 Apr 13

CCW - TBD 9 a.m. - 5 p.m.

F Staff

#17607 Apr 17 - Apr 19

CCE - TBD 6 - 9:30 p.m.

T TH Staff

#17613 May 18

UTC - 226 8:30 a.m. - 4:30 p.m.

F Staff

Access, Advanced Prerequisite: Access, Intermediate or a solid foundation working with Access objects, such as tables, queries, forms, and reports.

This course will take you through creating and optimizing complex Access databases by learning techniques to structure existing data for optimization, writing advanced queries, working with macros, making effective use of forms and reports, and performing database maintenance tasks.

Outcomes: • Restructure data into appropriate tables to ensure data dependency and minimize redundancy.

• Write advanced queries to analyze and summarize data.

• Create and revise Microsoft Office Access macros.

• Display data more effectively in a form.

• Customize reports by using various Microsoft Office Access features.

• Maintain their databases using Microsoft Office Access tools.

Note: Flash drive recommended. Textbook provided.

ZMSA 1114

$125

CEU: 0.7

HRS: 7

#17612 May 15 - May 17

CCW - TBD 6 - 9:30 p.m.

T TH Staff

ZMSA 1115

21

information technology

Outlook, Basic

Project, Basic

Prerequisite: Understanding of an operating system to manage information on a computer, keyboarding skills and the ability to use Windows.

Learn the skills you need to start using Microsoft Outlook to communicate. Maintain your calendar, schedule meetings, and work with tasks and notes.

In this course you will compose and send e-mail, schedule appointments and meetings, manage contact information and tasks, and use notes.

Outcomes: • Explore the Outlook interface, send e-mail, and respond to messages.

• Compose e-mail messages.

• Organize e-mail messages into folders.

• Manage contacts and contact information.

• Schedule appointments.

• Schedule a meeting.

• Manage tasks and notes.

Note: Flash drive recommended. Textbook provided.

Prerequisite: Basic understanding of project management concepts, ability to use Windows operating system to manage information on a computer.

Create and modify a project plan using Microsoft Office Project Professional.

Outcomes: • Explore the Microsoft Office Project environment and the various views in which you can verify project information.

• Create a new project plan.

• Manage tasks by organizing them and setting task relationships.

• Manage resources in a project plan.

• Finalize the project plan.

Note: Flash drive recommended. Textbook provided.

$125

CEU: 0.7

HRS: 7

#17968 Mar 6 - Mar 8

West - TBD 6 - 9:30 p.m.

T TH Staff

PowerPoint , Basic Prerequisite: Keyboarding skills and the ability to use Windows, operating system to manage information on a computer.

Create visually appealing electronic presentations by learning to use Microsoft PowerPoint. Learn to format text on slides to enhance clarity, add graphical objects, tables and charts, and modify slides within a presentation. Present data in a structured form and deliver a presentation.

Outcomes: • Explore and familiarize yourself with the PowerPoint interface.

• Create a presentation.

• Format text on slides.

• Add graphical objects to a presentation.

• Modify graphical objects on slides.

• Work with tables in a presentation.

• Import charts to a presentation.

• Prepare to deliver a presentation.

Note: Flash drive recommended. Textbook provided. $125

CEU: 0.7

HRS: 7

CCE - TBD 6 - 9:30 p.m.

T TH Staff

CEU: 0.7

HRS: 7

#17967 Mar 9

CCE - TBD 8:30 a.m. - 4:30 p.m.

F Staff

ZMSA 1106

ZMSA 1120

#17969 Apr 10 - Apr 12

$125

ZMSA 1118

22

Computer Maintenance/ Technical Support

Network+ Prerequisite: A+ or equivalent experience recommended.

The CompTIA Network+ Certification course builds on your existing user-level knowledge and experience with personal computer operating systems and networks to present fundamental skills and concepts that you will use on the job in any type of networking career. If you are pursuing a CompTIA technical certification path, the CompTIA A+ certification is an excellent first step to take before preparing for the CompTIA Network+ certification.

Topics covered: add and remove protocols; change binding order; install network interface cards (NIC); Ping; perform a baseline analysis to determine the state of your network; troubleshoot a malfunctioning NIC; install and remove a service pack from a Windows 2003 server; troubleshoot a malfunctioning cable; troubleshoot a malfunctioning hub; research viruses; backup and restore data; set restrictions on data access; install Windows 2003 Advanced Server; configure DHCP; configure DNS and WINS; create an LMHOSTS and HOSTS files; troubleshoot connectivity.

Outcomes: • Understand the layers of the OSI model and how data transfers between layers.

• Identify IP addressing classes and understand subnets and subnet masks.

• Identify other protocols such as IPX/SPX and AppleTalk.

• Demonstrate changing the binding order of protocols.

• Determine Network Operating System (NOS) requirements.

• Identify networking services such as DHCP, DNS and WINS. • Install and configure a Windows NT peer-topeer Network.

• Install and configure a Windows 2000 network.

• Install and configure a Novell Network.

• Install and configure a Red Hat Linux network.

• Discuss practical issues related to troubleshooting.

• Develop a methodical troubleshooting approach to identify and solve a problem involving a Web client.

• Investigate potential problems caused by DNS servers.

• Identify the solutions provided by the networking companies.

• Describe the steps involved in upgrading network operating system software.

• Describe the steps involved in adding or upgrading networking hardware.

• Discuss the pros and cons of making changes to the network.

• Describe the method to upgrade a LAN from 10BaseT to 100BaseT.

IT Essentials for PC Support Technicians Prerequisite: Computer Literacy.

This hands-on lab course covers the fundamentals of PC technology, networking and security, and also provides an introduction to advanced computer support concepts. Participants who complete this course will be able to describe the internal components of a computer, assemble a computer system, install an operating system, and troubleshoot using system tools and diagnostic software. A combination of hands-on labs and virtual laptop and virtual desktop learning tools help students develop critical thinking and complex problem-solving skills. Cisco Packet Tracer simulationbased learning activities used in the course promote the exploration of network and networking security concepts and allow students to experiment with network behavior. CompTIA A+ PC Support Technician exam objectives are covered. Participant is only certified by virtue of taking and passing both CompTIA exams.

Outcomes: • Define information technology (IT) and describe the components of a personal computer.

• Describe how to protect self, equipment, and the environment from accidents, damage, and contamination.

• Perform a step-by-step assembly of a desktop computer and install and navigate an operating system.

• Explain and perform preventive maintenance.

• Explain the steps of the troubleshooting process and perform basic troubleshooting.

• Upgrade or replace components of a laptop, printer, or scanner based on customer needs.

• Configure computers to attach to an existing network.

• Implement basic physical and software security principles.

• Apply good communications skills and professional behavior while working with customers.

• Assess customer needs, analyze possible configurations, and provide solutions or recommendations for hardware, operating systems, networking and security.

Note: Official curriculum, Cisco lab online access and tool kit provided. $995

CEU: 4.2

HRS: 42

#17965 Jan 28 - Mar 3

UTC - 226 8:30 a.m. - 4:00 p.m.

S Staff

#17406 Apr 3 - Apr 12

UTC - 226 8:30 a.m. - 4:30 p.m.

T W TH Staff

ZMCP 1095

23

information technology

HDI Support Center Analyst

• Describe how to replace a Web server with minimum down-time.

• Understand different types of viruses.

• Understand the use of virus scanning software.

• Discuss the importance of backing up data.

Note: Textbook supplied. $995

CEU: 4.2

HRS: 42

#17798 Mar 3 - Apr 7

UTC - 235 9 a.m. - 4 p.m.

S Staff

#17796 Apr 17 - Apr 26

UTC - 226 9 a.m. - 4 p.m.

T W TH Staff

This Help Desk Institute (HDI) authorized course teaches strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and includes an introduction to IT Infrastructure Library (ITIL) processes. It is designed to assist participants in preparing for the HDI Support Center Analyst (HDI-SCA) certification exam. Certified instructors reinforce core concepts of the certification standard and provide skills-building opportunities. The certification exam is included with the course and will be administered on the last day of class.

ZNET 1005

Outcomes: • Understand the process of incident managementfrom detection and recording to closure.

• Use Critical thinking skills to resolve incidents quickly and consistently.

• Explain the importance of total contact ownership.

• Understand core help desk processes and best practices used in service and support centers.

• Use valuable active listening skills and effective communication strategies.

• Use proven techniques for improving customer interactions.

• Understand effective support center strategies for managing difficult customers.

Note: Materials and one SCA test voucher included.

Security+ Prerequisite: Fast Track A+ Certification or equivalent knowledge, Network+ or equivalent knowledge.

Security+ CompTIA Certification is the primary course you will need to take if your job responsibilities include securing network services, network devices and network traffic. It is also the main course you will take to prepare for the CompTIA Security+ examination. In this course you will build on your knowledge and professional experience with computer hardware, operating systems and networks as you acquire the specific skills required to implement basic security services on any type of computer network.

Outcomes: • Identify security threats.

• Harden internal systems and services.

• Harden internetwork devices and services.

• Secure network communications.

• Manage a PKI. • Manage certificates.

• Enforce an organizational security policy.

• Monitor the security infrastructure. $995

CEU: 4.2

HRS: 42

#17973 Apr 14 - May 19

UTC - 226 9 a.m. - 4 p.m.

S Staff

#17972 May 1 - May 10

UTC - 226 9 a.m. - 4 p.m.

T W TH Staff

$895

CEU: 1.8

HRS: 18

#17578 Mar 12 - Mar 28

CCE - TBD 6 - 9 p.m.

MW Staff

ZMCP 1013

ZSCR 1019

24

MS 6292: Installing and Configuring Windows 7 Client

Does Your Company Need Tailored Training?

ERP TRAINING

Prerequisite: MS 6420 or equivalent knowledge.

This course is intended for those who are interested in expanding their knowledge base and technical skills about Windows 7 Client. In this course participants learn how to install, upgrade and migrate to Windows 7 Client. Students then configure Windows 7 Client for network connectivity, security, maintenance and mobile computing.

Outcomes: • Perform a clean installation of Windows 7, upgrade to Windows 7 and migrate user-related data and settings from an earlier version of Windows.

• Configure disks, partitions, volumes and device drivers to enable a Windows 7 Client computer.

• Configure file access and printers on a Windows 7 Client computer.

• Configure network connectivity on a Windows 7 Client computer.

• Configure wireless network connectivity on a Windows 7 Client computer.

• Secure Windows 7 Client desktop computers.

• Optimize and maintain the performance and reliability of a Windows 7 Client computer.

• Configure mobile computing and remote access settings for a Windows 7 Client computer.

Note: Official Microsoft curriculum provided. $895

CEU: 2.8

HRS: 28

#17741 Mar 6 - Mar 29

CCE - TBD 6 - 9:30 p.m.

T TH Staff

SAP - PeopleSoft - Oracle Applications Functional (End User) and

Technical (Project Team) Training

Tri-C can take your users from Windows XP to Windows 7 or from Office 2003 to Office 2010.

Let us help you customize a training solution that fits your company’s needs.

ZMCP 1080

For more information call Toni Paoletta, IT Program Manager 216-987-2962 25

information technology

Database Administration

MS 6231: Maintaining a Microsoft SQL Server 2008 R2 Database

Database Administration Fundamentals

Prerequisite: MS 2778 or equivalent knowledge.

This course provides participants with the knowledge and skills to maintain a Microsoft SQL Server 2008 R2 database by teaching in a hands-on setting how to use SQL Server 2008 R2 product features and tools related to maintaining a database. Specifically, this course introduces participants to the entire SQL Server platform and its major tools, details installing and configuring SQL Server 2008 R2 as well as import/ export wizards and explains how they relate to SSIS. Outcomes: • Explain SQL Server 2008 R2 architecture, resource requirements and perform pre-checks of I/O subsystems.

• Plan, install and configure SQL Server 2008 R2.

• Backup and Restoring SQL Server 2008 R2 databases.

• Import and export wizards and explain how they relate to SSIS. • Use BCP and BULK INSERT to import data.

• Manage security.

• Assign, configure fixed database roles and create and assign user defined database roles.

• Configure and assign permissions.

• Implement SQL Server 2008 R2 Audits.

• Manage SQL Server 2008 R2 Agent and Jobs.

• Configure database e-mails, alerts and notifications.

• Maintain databases.

• Configure SQL Profiler Traces and use the Database Tuning Advisor.

• Monitor data by using Dynamic Management Views.

• Execute multi-server queries and configure a central management server.

• Deploy a data-tier-application.

• Troubleshoot common issues.

Note: Official Microsoft Curriculum provided.

Prerequisite: Computer Literacy.

This course provides participants with introductory knowledge of and skills with databases, including relational databases such as Microsoft SQL Server.

Topics include core and relational database concepts, security requirements for databases and data, database objects, graphical tools and T-SQL scripts, database queries and other stored procedures. This course is an excellent first step to a career as a database administrator or database developer and will prepare participants for the Microsoft Technology Associate (MTA) Database Administration Fundamentals Exam.

Note: Textbook provided. $495

CEU: 2.4

#17748 CCE - TBD Jan 17 - Jan 26 6 - 9 p.m.

No class 1/26; meet Friday 1/20 #17747 Feb 20 - Mar 1

CCE - TBD 6 - 9 p.m.

HRS: 24 M T W TH F Staff M T W TH Staff

ZMCP 1085

MS 2778: Writing Queries Using Microsoft SQL Server 2008 Transact-SQL Prerequisite: Window Server 2008 or equivalent knowledge.

This course provides the technical skills required to write basic Transact-SQL queries for Microsoft SQL Server 2008. The student will be introduced to how client/server architecture works, and examine the various database and business tasks that can be performed by using the components of SQL Server 2008. The student will also be introduced to SQL Server database concepts such as relational databases, normalization and database objects.

Note: Official Microsoft Curriculum provided. $895

CEU: 2.8

HRS: 28

#17750 Feb 6 - Feb 16

CCE - TBD 6 - 9:30 p.m.

M T W TH Staff

#17749 Mar 5 - Mar 15

CCW - TBD 6 - 9:30 p.m.

M T W TH Staff

$1,295

CEU: 4.2

HRS: 42

#17752 Feb 27 - Mar 15

CCE - TBD 6 - 9:30 p.m.

M T W TH Staff

#17751 Mar 26 - Apr 12

CCW - TBD 6 - 9:30 p.m.

M T W TH Staff

ZMCP 1087

ZMCP 1086

26

MS 6232: Implementing a Microsoft SQL Server 2008 R2 Database

Crystal Reports, Basic Prerequisite: Access, Basic or equivalent experience with Windows operating system and a solid foundation working with tables, queries, forms and reports.

Create customized reports by connecting to a database and modifying its presentation. In this course you will learn report building and report processing techniques along with software features that add value to your presentation. Topics include creating and modifying a basic report, using formulas for filtering data, building a parameterized report, grouping report data, enhancing a report, creating a report using data sourced from an Excel database and distributing data.

Outcomes: • Create a basic report and modify it.

• Use formulas for filtering data.

• Build a parameterized report.

• Group report data.

• Enhance a report.

• Create a report using data sourced from an Excel database.

• Distribute data.

Note: Flash drive recommended. Textbook provided

Prerequisite: MS 2778 or equivalent knowledge.

This course provides participants with the knowledge and skills to implement a Microsoft SQL Server 2008 database. The course focuses on teaching individuals how to use SQL Server 2008 product features and tools related to implementing a database and is intended for IT Professionals who administer and maintain SQL Server databases.

Outcomes: • Work with the data types supported by SQL Server.

• Design and implement tables and work with schemas.

• Design and implement views and partitioned views.

• Describe the concept of an index and determine the appropriate data type for indexes and composite index structures.

• Identify the appropriate table structures and implement clustered indexes and heaps.

• Describe and capture execution plans.

• Design and implement non-clustered indexes, covering indexes, and included columns.

• Design and implement stored procedures.

• Implement table types, table valued parameters, and the MERGE statement.

• Describe transactions, transaction isolation levels, and application design patterns for highlyconcurrent applications.

• Design and implement T-SQL error handling and structured exception handling.

• Design and implement scalar and tablevalued functions.

• Design and implement constraints.

• Design and implement triggers.

• Describe and implement target use cases of SQL CLR integration.

• Describe and implement XML data and schema in SQL Server.

• Use FOR XML and XPath queries.

• Describe and use spatial data types in SQL Server.

• Implement and query full-text indexes.

Note: Official Microsoft Curriculum provided $1,295

CEU: 4.2

HRS: 42

#17754 Mar 26 - Apr 12

CCE - TBD 6 - 9:30 p.m.

M T W TH Staff

#17753 Apr 23 - May 11

CCW - TBD 6 - 9:30 p.m.

M T W TH Staff

$359

CEU: 1.4

HRS: 14

#17799 Feb 6 - Feb 15

CCW - TBD 6 - 9:30 p.m.

MW Haverly

#17800 Apr 17 - Apr 26

CCE - TBD 6 - 9:30 p.m.

T TH Staff

ZPRG 1017

ZMCP 1088

27

information technology

System Administration and Support

MS 6425: Configuring and Troubleshooting Windows Server 2008 Active Directory Domain Services

MS 50322: Configuring and Administering Windows 7

Prerequisite: MS 6419 or equivalent knowledge.

This course provides in-depth training on configuring Active Directory Domain Services (AD DS) in a distributed environment, implementing group policies, performing backup and restore, as well as monitoring and troubleshooting Active Directory related issues.

Prerequisite: MS 6292 or equivalent knowledge.

This course provides participants with the knowledge and skills to configure and administer Microsoft Windows 7 as a stand alone installation or in a corporate environment as a part of a Windows Active Directory domain. Topics include installing Windows 7, configuring hardware, software and the network, sharing and securing resources, Windows 7 and mobile computing, monitoring and maintaining Windows 7, and backup and recovery.

Outcomes: • Describe the features and functionality of Active Directory Domain Services.

• Perform secure and efficient administration of Active Directory.

• Manage users and service accounts.

• Manage groups.

• Manage computer accounts.

• Implement a Group Policy infrastructure.

• Manage enterprise security and configuration by using Group Policy settings.

• Secure administration.

• Improve the security of authentication in an AD DS Domain.

• Configure Domain Name System.

• Administer AD DS domain controllers.

• Manage sites and Active Directory.

• Monitor, maintain, and back up directory Service to ensure continuity.

• Manage multiple domains and forests.

Note: Official Microsoft Curriculum provided

Outcomes: • Describe and choose the various versions of Windows 7.

• Perform a clean install of Windows 7.

• Create an image for deployment.

• Configure hardware devices.

• Configure software for compatibility.

• Configure networking including sharing resources.

• Configure DirectAccess for the network.

• Monitor and configure system performance.

• Perform backups and configure system restore.

Note: Official Microsoft Curriculum provided. $1,295

CEU: 4.2

HRS: 42

#17742 Apr 3 - May 10

CCE - TBD 6 - 9:30 p.m.

T TH Staff

ZMCP 1084

$1,295

CEU: 4.2

HRS: 42

#17743 Jan 23 - Mar 7

CCE - TBD 6 - 9:30 p.m.

MW Staff

ZMCP 1090

28

MS 6426: Configuring and Troubleshooting Identity and Access Solutions with Windows Server 2008

VMWare VSphere: Install, Configure and Manage (V5.0) Prerequisite: MS 6232: Implementing a Microsoft SQL Server 2008 Database or equivalent system administration experience.

This hands-on training course explores installation, configuration and management of VMware vSphere, which consists of VMware ESXi and VMware vCenter Server. The course is based on ESXi 5.0 and vCenter Server 5.0. Completion of this course satisfies the prerequisite for taking the VMware Certified Professional 5 exam.

Prerequisite: MS 6425 or equivalent knowledge.

This course provides in-depth training on configuring, troubleshooting and maintaining Active Directory Identity and Access (IDA) solutions with Windows Server 2008 R2. Topics include deploying and configuring Active Directory certification services, lightweight directory services, federation services and rights management services.

Outcomes: • Describe the fundamental IDA components and Windows Server 2008 and Windows Server 2008 R2 IDA technologies.

• Deploy, configure and troubleshoot Active Directory Certificate Services (AD CS).

• Deploy, configure and manage certificates.

• Deploy, configure and troubleshoot Active Directory Lightweight Directory Services (AD LDS).

• Deploy, configure and troubleshoot Active Directory Federation Services 2.0 (AD FS 2.0).

• Deploy, configure and troubleshoot Active Directory Rights Management Services (AD RMS).

• Maintain Windows Server 2008 and Windows Server 2008 R2 Active Directory IDA Solutions.

Note: Official Microsoft curriculum provided. $895

CEU: 2.8

HRS: 28

#17744 Mar 12 - Mar 28

CCE - TBD 6 - 9:30 p.m.

MW Staff

Audience: System administrators, systems engineers.

Outcomes: • Install and configure ESXi. • Install and configure vCenter Server components.

• Configure and manage ESXi networking and storage using vCenter Server.

• Deploy, manage and migrate virtual machines.

• Manage user access to the VMware infrastructure.

• Use vCenter Server to monitor resource usage.

• Use vCenter Server to increase scalability.

• Use VMware vCenter Update Manager to apply ESXi patches.

• Use vCenter Server to manage higher availability and data protection. $3,295

CEU: 4

HRS: 40

#18032 Mar 5 - Mar 9

CCE - TBD 8:30 a.m. - 4:30 p.m.

M T W TH F Staff

ZNET 1016

ZMCP 1091

29

information technology

Check Point Security Administration (CCSA)

Programming/Application/ Web Development

Prerequisite: MS 6232: Implementing a Microsoft SQL Server 2008 R2 Database or equivalent experience.

Learn the concepts and gain the skills necessary to implement, configure and maintain Check Point Software Blades, including working with Firewall, IPSEC VPN, IPS, IPSO, network policy management, logging, status and monitoring, URL filtering, antivirus, antimalware, anti-spam and e-mail security. This course is essential for security administrators who want to configure security policies, secure communications across the Internet, defend against network threats and manage a secure network.

Software Development Fundamentals Prerequisite: Computer literacy recommended.

This course provides participants with core software development skills by covering introductory fundamental software development concepts. Topics include core programming concepts, object-oriented programming, general software development, Web applications, desktop applications and databases. This course is an excellent first step to a career as a software developer and will prepare participants for the Microsoft Technology Associate (MTA) Software Development Fundamentals Exam.

Outcomes: • Understand computer storage and data types.

• Understand computer decision structures.

• Identify the appropriate method for handling repetition.

• Understand error handling.

• Understand the fundamentals of classes.

• Understand inheritance.

• Understand polymorphism.

• Understand encapsulation.

• Understand application life cycle management.

• Interpret application specifications.

• Understand algorithms and data structures.

• Understand Web page development.

• Understand Microsoft ASP.NET Web application development.

• Understand Web hosting.

• Understand Web services.

• Understand Windows Forms applications.

• Understand console-based applications.

• Understand Windows Services.

• Understand relational database management systems.

• Understand database query methods.

• Understand database connection methods.

Note: Textbook provided.

Audience: System administrators, information security professionals.

Outcomes: • Check Point Technology Overview.

• Deployment Platforms.

• Introduction to the Security Policy.

• Managing Traffic Connections.

• Using SmartUpdate.

• Upgrading to R71.

• User Management and Authentication.

• Encryption and VPNs. • Introduction to VPNs. • Messaging and Content Security.

• Labs. $3,795

CEU: 3.2

HRS: 32

#18033 Apr 10 - Apr 13

CCE - TBD 8:30 a.m. - 4:30 p.m.

T W TH F Staff

ZNET 1017

$495

CEU: 2.4

HRS: 24

#17755 Feb 20 - Feb 24

CCE - TBD 9 a.m. - 4 p.m.

T W TH F Staff

#17756 Mar 6 - Mar 29

CCE - TBD 6 - 9 p.m.

TR Staff

ZPRG 1033

30

MS 10264A: Developing Web Applications with Microsoft Visual Studio 2010

MS 10267A: Introduction to Web Development with Microsoft Visual Studio 2010

Prerequisite: MS 2559: Introduction to Visual Basic .NET Programming with Microsoft .NET, MS 2373: Programming VB.NET or MS 2063: Introduction to ASP. NET, MS 10267A: Introduction to Web Development with Microsoft Visual Studio 2010.

This Microsoft Official course is designed for beginning Visual Basic.NET programmers and Web developers to learn the fundamentals of implementing a Web site using Microsoft ASP.NET and Microsoft Visual Basic.

NET. You will add to your knowledge of the Microsoft Visual Studio.NET environment and the Microsoft .NET development platform to build a complete Web application from start to finish.

Outcomes: • Describe the underlying architecture and design of a Web application.

• Apply best practices and make appropriate trade-offs based on business requirements when designing a Web application.

• Develop MVC models.

• Develop MVC controllers.

• Develop MVC views.

• Optimize the design of a Web application for discoverability by search engines.

• Write server-side code for Web Forms.

• Optimize data management for Web Forms.

• Ensure quality by debugging, unit testing, and refactoring.

• Secure a Web application.

• Apply Master Pages and CSS for a consistent application UI. • Develop client-side scripts and services for a responsive, rich, and interactive UI. • Implement advanced AJAX in a Web application.

• Deploy a Web application.

• Develop a Web application by using Silverlight.

Prerequisite: MS 2373: Programming VB.NET. The goal of this course is to help application developers understand the Microsoft .NET Framework. In addition to offering an overview of the .NET Framework and an introduction to key concepts and terminology, the course provides a series of labs, which introduce and explain .NET Framework features that are used to code, debug, tune and deploy applications.

Outcomes: • Explore ASP.NET Web applications in Microsoft Visual Studio 2010.

• Create Web applications by using Microsoft Visual Studio 2010 and Microsoft .NET–based languages.

• Create a Microsoft ASP.NET Web Form.

• Add functionality to a Microsoft ASP.NET Web Form.

• Implement master pages and user controls.

• Validate user input.

• Debug Microsoft ASP.NET Web applications.

• Manage data in an ASP.NET 3.5 Web application.

• Manage data access tasks by using LINQ. • Manage data by using ASP.NET Dynamic Data.

• Create a Microsoft ASP.NET AJAX application.

• Consume and Windows Communication Foundation (WCF) services.

• Manage state in Web applications.

• Configure and deploy a Microsoft ASP.NET Web application.

• Secure a Microsoft ASP.NET Web application.

• Implement new technologies supported by Visual Studio 2010 for Web development.

$1,295

CEU: 4.2

HRS: 42

#17746 Apr 12 - May 9

CCE - TBD 6 - 9:30 p.m.

MW Staff

$1,295

CEU: 4.2

HRS: 42

#17745 Feb 20 - Mar 28

CCE - TBD 6 - 9:30 p.m.

MW Staff

ZMCP 1068

ZMCP 1029

31

information technology

Java Programming - Fundamentals

HTML5 and CSS3: The Language of the Web

Prerequisite: Software development fundamentals.

This course combines Object Oriented Concepts with Sun Java 2 programming. It is a comprehensive five (5) day course that takes students with a structured programming background through object-oriented techniques and into Sun Java constructs.

Outcomes: • Create simple programs in Java using basic code components.

• Control program flow by writing code to respond to specific situations and produce appropriate results.

• Work with Java class libraries to instantiate objects from Java classes.

• Create classes.

• Write Java programs that reuse objects and their attributes.

• Represent OOP concepts using UML. • Identify client technologies.

• Identify server-side technologies.

• Identify integration technologies.

Note: Materials provided.

Prerequisite: Internet, Introduction - Online or have equivalent knowledge and skills.

Focus on the fundamentals of designing and publishing home pages with the HTML language interface.

We will address topics including identification and utilization of HTML elements, differentiating relative and absolute paths, defining and anchoring links, and importing graphics.

Outcomes: • Know the new fundamentals of HTML5.

• Know the latest standard specification for web authoring.

• Be able to demonstrate knowledge of HTML tags and how they are used to create a web page.

• Be able to demonstrate integration of CSS within HTML to provide formatting control over the look of the Web site.

Note: Flash drive recommended. Textbook provided. $350

CEU: 1.4

HRS: 14

$1,295

CEU: 4.2

HRS: 42

#17739 Jan 23 - Feb 1

CCE - TBD 6 - 9:30 p.m.

MW Staff

#17974 Apr 12 - May 9

CCE - TBD 6 - 9:30 p.m.

MW Staff

#17740 Apr 9 - Apr 18

CCW - TBD 6 - 9:30 p.m.

MW Staff

ZSUN 1005

ZCIW 1001

32

Javascript, AJAX, and JQuery, Basic

Flash CS4, Basic

Prerequisite: HTML5 and CSS3, The Language of the Web. Create dynamic Web pages using the popular Web scripting language, JavaScript. This course is perfect for beginning programmers with prior knowledge of HTML. JavaScript adds interactive functions to HTML page.

Outcomes: • Create and execute a JavaScript script.

• Identify the scripting guidelines that need to be followed while writing a script.

• Add scripts to a Web page, store and manipulate information, communicate with the browser window, respond to events like mouse clicks and form submissions, and identify and modify HTML. • Build pop-up navigation bars, enhance HTML tables, create an interactive photo gallery and make Web forms more usable.

• Create interesting user interfaces with tabbed panels, accordion panels and pop-up dialog boxes.

• Learn to avoid the 10 most common errors new programmers make, and how to find and fix bugs.

• Use JavaScript with Ajax to communicate with a server so that your web pages can receive information without having to reload.

Note: Flash drive recommended. Textbook provided.

Prerequisite: Windows 7 for the Desktop or have equivalent knowledge and skills.

In this course you will familiarize yourself with the basic tools and features of Flash CS4, and gain the skills necessary for creating basic animations.

Outcomes: • Explore the Flash environment, interface and panels.

• Use Flash drawing and painting tools.

• Work with objects and images.

• Import bitmap images, use compressions and trace bitmap features.

• Create and modify text and convert text to shapes.

• Create and edit symbols and instances.

• Become familiar with animation tools and features and create an animation.

• Work with multiple layers and create a layer mask animation.

• Explore the ActionScript language.

Note: Flash drive recommended. Textbook provided.

$350

CEU: 1.4

HRS: 14

#17970 Feb 20 - Feb 29

CCE - TBD 6 - 9:30 p.m.

MW Staff

#17971 Apr 24 - May 3

CCW - TBD 6 - 9:30 p.m.

T TH Staff

$350

CEU: 1.4

HRS: 14

#17548 Mar 13 - Mar 22

CCE - TBD 6 - 9:30 p.m.

T TH Staff

ZDES 1020

Flash Mobile Development Prerequisite: HTML5 and CSS3, The Language of the Web, Javascript, AJAX, and JQuery, Basic, Software Development Fundamentals.

Learn how to create native applications for Android and iPhone mobile devices using Flash.

ZPRG 1029

Outcomes: • Offers Flash developers the tools to create apps for the Android and iPhone mobile devices.

• Shows how to design a user interface optimized for Android and iOS and offers plenty of examples for building native Android and iPhone apps with Flash, migrating existing Flash media, testing and debugging applications and more.

• Helps you understand ways to work with files on Android and iOS. $495

CEU: 2.8

HRS: 28

#18034 May 8 - May 31

CCE - TBD 6 - 9:30 p.m.

T TH Staff

ZPRG 1034

33

information technology

Web/Digital Design

MS 10215: Implementing and Managing Microsoft Server Virtualization

Dreamweaver, Basic

Prerequisite: MS 6426: Configuring and Troubleshooting Identity and Access Solutions with Windows Server 2008 or equivalent knowledge.

This course will provide you with the knowledge and skills to deploy and manage a server virtualization environment using Microsoft technologies. The course provides details on how to deploy and manage Hyper-V and Remote Desktop Services on Windows Server 2008 Audience: Network administrators.

Outcomes: • Describe server, desktop and application virtualization.

• Describe how you use Microsoft System Center to manage the virtual infrastructure.

• Evaluate a network environment for server virtualization.

• Plan for the implementation of the Hyper-V server role.

• Install the Hyper-V Server Role.

• Manage Hyper-V settings and virtual networks.

• Create and configure virtual machines.

• Manage virtual machine snapshots.

• Managing and maintaining the Virtual Machine Connection Tool.

• Create and configure virtual machines.

• Manage virtual machine snapshots.

• Managing and maintaining the Virtual Machine Connection Tool.

• Create a new virtual machine using SCVMM 2008 R2.

• Convert a physical server to a virtual machine.

• Convert and migrate virtual machines.

• Clone virtual machines.

• Describe common management tasks and property configuration settings for virtual machines managed by VMM 2008.

• Describe when and how to use virtual machine checkpoints.

• Overview of the VMM Library.

• Manage profiles and templates.

• Design fault tolerance for the VMM library.

• Configure VMM user roles.

• Install and configure the VMM Self-Service Portal.

• Describe the Windows Server 2008 R2 Failover Cluster feature.

• Implement failover clustering with Hyper-V and VMM 2008 R2.

• Describe how to use the Offline Virtual Machine Servicing Tool to maintain updates for virtual machines.

• Configure Windows Server Update Services (WSUS) and the Offline Virtual Machine Servicing Tool.

Prerequisite: HTML5 and CSS3, The Language of the Web. In this professional Web site creation and design course you will use Web development tools, beginning with the basics of Dreamweaver tool palettes and site management features to working with templates, wizards and backgrounds, adding and managing hyperlinks, hot spots, tables, frames, and forms.

Outcomes: • Getting started with Dreamweaver.

• Initiating a Web site.

• Designing Web pages.

• Creating reusable site assets.

• Working with links.

• Uploading a Web site.

Note: Flash drive recommended. Textbook provided. $350

CEU: 1.4

HRS: 14

#17547 Feb 27 - Mar 7

CCE - TBD 6 - 9:30 p.m.

MW Staff

ZDES 1018

Photoshop, Basic Prerequisite: Windows 7 for the Desktop or have equivalent knowledge and skills.

Adobe Photoshop is a high-end software solution that provides support and specialized editing tools for digital photographers and graphic artists. Filled with practical, hands-on examples, this course will show you how to apply the professional tools and techniques in Photoshop that are most helpful to photographers.

Even if you have no image editing experience you will be amazed at what you can do with your images after completing this course.

Outcomes: • Explore the Adobe Photoshop environment.

• Determine the resolution and graphic type.

• Work with selections.

• Work with multiple layers.

• Enhance images.

• Identify the various image mode characteristics and color adjustment options.

• Save images in the Web, print and PDF formats.

Note: Flash drive recommended. Textbook provided. $350

CEU: 1.4

HRS: 14

#17549 Apr 10 - Apr 19

CCE - TBD 6 - 9:30 p.m.

T TH Staff

ZDES 1016

34

AutoCAD for the Professional Level 2

• Monitor and manage jobs in VMM 2008 R2s.

• Configure System Center Operations Manager integration.

• Configure performance and resource optimization. $1,295

CEU: 4.2

HRS: 42

#17797 Apr 2 - May 9

CCE - TBD 6 - 9:30 p.m.

MW Staff

Prerequisite: AutoCAD for the Professional Level 1, or 100 hours of production time on AutoCAD. This course is designed for business and industry professionals (architects, engineers, designers, technicians) who have a basic knowledge of AutoCAD and want to enhance their capabilities and productivity with AutoCAD 2010 software. Learn how to add attributes to your blocks, create dimension styles and attach external reference files and raster images to your drawings. You will also gain a better understanding of plotting with layouts and sharing design information with others.

Outcomes: • Utilize advanced selection techniques.

• Extract attribute data from blocks.

• Use external reference files and raster images.

• Plot using layouts and advanced plotting features.

Note: Text provided.

ZNET 1015

AutoCAD/Solidworks www.corporatecollege.com/autocad

AutoCAD for the Professional Level 1 Prerequisite: Computer Concepts, Windows for the Desktop, or equivalent knowledge.

If you need to get up to speed quickly on AutoCAD, then this course is for you. Business and industry professionals (architects, engineers, designers, technicians) who need all of the basics of 2D design and detailing with AutoCAD 2010 software will get it here.

Learn how to create and edit geometry, text, dimensions and blocks. Work with layers, colors, line types, line weights and use layouts to print your drawings.

Outcomes: • Create, edit, and plot 2D drawings using AutoCAD software.

Note: Text provided. $595

CEU: 3.2

HRS: 32

#17454 Jan 23 - Feb 22

CCW - TBD 6 - 9:15 p.m.

MW Martinson

#17450 Feb 14 - Mar 15

UTC - 150 8:30 - 11:45 a.m.

T TH Martinson

$475

CEU: 2.4

HRS: 24

#17452 Jan 17 - Feb 9

UTC - 150 6 - 9 p.m.

T TH Martinson

#17451 Apr 23 - May 16

UTC - 150 8:30 - 11:30 a.m.

MW Martinson

ZCAD 1001

SolidWorks Level I Prerequisite: Computer Concepts, Windows for the Desktop, or equivalent knowledge.

Get to market faster with SolidWorks, one of the leading solid modeling packages. If you know Microsoft Windows, you are well on your way to designing with SolidWorks. Familiar Windows functions like drag-anddrop, point-and-click, and cut and paste allow you to become productive in hours and proficient within weeks.

This introductory course covers the creation and editing of parametric solid models and assemblies using this exciting software.

ZCAD 1000

Outcomes: • Create and constrain sketches.

• Generate extruded and revolved features.

• Edit dimensions and constraints to change models.

• Add chamfers and fillets to models.

• Create assemblies and 2D drawings from models.

Note: Text provided. $595

CEU: 3.2

HRS: 32

#17455 Jan 17 - Feb 23

CCW - TBD 6 - 9:15 p.m.

T TH Yancey

#17458 May 1 - May 31

CCW - TBD 6 - 9:15 p.m.

T TH Yancey

ZCAD 1011

35

information technology

SolidWorks Level 2

Revit Architecture Fundamentals

Prerequisite: SolidWorks Level I, Windows for the Desktop, Computer Concepts, or equivalent knowledge.

Take it to the next level and master advanced topics that will make you more productive with SolidWorks®.

This course covers part configurations, design tables, assembly configurations, advanced filleting, advanced lofts and importing/exporting files.

Modern architectural design utilizes Building Information Modeling (BIM) software to design and maintain buildings throughout their entire life cycle. Learn how to use Revit to create and modify 3D architectural projects and generate construction drawings.

Outcomes: Upon completion of this course you will be able to create 3D models of architectural projects and generate working drawings.

Outcomes: • Utilize design tables to create multiple versions of a part.

• Utilize assembly configurations to generate multiple versions of an assembly.

• Make use of complex fillets and lofts to a model.

• Demonstrate importing and exporting files of different formats.

Note: Text provided. $475

CEU: 2.4

HRS: 24

#17456 Mar 13 - Apr 5

CCW - TBD 6 - 9 p.m.

T TH Yancey

AutoCAD for the Professional 3D Basics Prerequisite: AutoCAD for the Professional Level 1, or 100 hours of production time on AutoCAD. This course is designed for business and industry professionals (architects, engineers, designers, technicians) who have a basic knowledge of AutoCAD and want to learn the three-dimensional capabilities of the software. Learn how to create user-coordinate systems, gain an understanding of 3D viewing commands, create and edit solid models and generate 2D drawings from your solid models. An introduction to rendering is also included.

Outcomes: • Create geometry in three dimensional space.

• View the model from any direction.

• Create and edit solid models.

• Generate a 2D drawing from a solid model.

Note: Text provided.

CEU: 2.4

HRS: 24

#17457 Mar 26 - Apr 18

CCW - TBD 6 - 9 p.m.

MW Martinson

CEU: 3.2

HRS: 32

CCE - TBD 6 - 9:15 p.m.

T TH Staff

#17544 Apr 10 - May 10

CCE - TBD 6 - 9:15 p.m.

T TH Staff

ZCAD 1039

ZCAD 1015

$475

$695 #17543 Jan 31 - Mar 1

ZCAD 1002

36

Cisco

CCNP Series: Implementing Cisco IP Switched Networks (Switch)

www.corporatecollege.com/cisco

Prerequisite: CCNA: Interconnecting Cisco Networking Devices (ICND2) Boot Camp or CCNA Certification or equivalent knowledge.

This course will prepare the student to plan, configure and verify the implementation of complex enterprise switching solutions for campus environments using the Cisco Enterprise Campus Architecture. This course is a component of the Cisco CCNP Routing and Switching curriculum, a professional level certification, and it is designed to give the student an understanding of how to manage switches in an enterprise campus environment.

Hands-on labs in the classroom will reinforce what is taught.

CCNP Series: Implementing Cisco IP Routing (ROUTE) Prerequisite: CCNA: Interconnecting Cisco Networking Devices (ICND2) Boot Camp or CCNA Certification or equivalent knowledge.

In this course the student will learn to use advanced routing to provide scalability for Cisco ISR routers that are connected to LANs and WANs within medium to large networks. Also covered will be how to increase the number of routers and sites using these techniques instead of redesigning the network when additional sites or wiring configurations are added. The hands-on lab component of the class will ensure an understanding of how to implement advanced routing within the network.

This course will prepare the student for the ROUTE 642-902 exam and is a qualifying exam for the Cisco Certified Network Professional CCNP®, Cisco Certified Internetwork Professional CCIP®, and Cisco Certified Design Professional CCDP® certifications.

Outcomes: • Analyze Campus Network Designs.

• Design a network that includes multilayer switching over Fast Ethernet through the use of Cisco products and services.

• Describe the function of the core layer.

• Analyze the impact of traffic types on the network infrastructure.

• Describe the Cisco Lifecycle Services and Network Implementation.

• Implementing VLANs in Campus Networks.

• Configure Link Aggregation with EtherChannel.

• Implement Spanning Tree.

• Implement Inter-VLAN Routing.

• Configure Layer 3 EtherChannel links.

• Configure inter-VLAN routing on a multilayer switch.

• Configure DHCP services on a Layer 3 switch.

• Describe the switching methods available on a Cisco switch.

• Configure Cisco Express Forwarding on a Cisco switch.

• Implement Layer 3 High Availability.

• Configure Layer 3 Redundancy with HSRP. • Configure Layer 3 Redundancy with VRRP and GLBP. • Protecting Against VLAN Attacks.

• Describe the characteristics of voice in the campus network.

• Describe the functions of Voice VLANs and trust boundaries.

Note: Textbook required.

Outcomes: • Plan configuration and verification of routing protocols and their optimization in enterprise networks.

• Implement and verify a redistribution solution in a multiprotocol network.

• Evaluate common network performance issues and identify the tools needed to provide Layer 3 path control.

• Implement and verify a Layer 3 solution using BGP. • Practice selecting and implementing the appropriate Cisco IOS services required to build a scalable routed network.

• Describe IPv6 addressing operations.

• Practice interconnecting multiple OSPF areas.

• Practice using EIGRP in a scalable internetwork.

• Configure and verify OSPF routing with IPv6 addressing.

• Demonstrate how to implement BGP in a scalable network.

• Describe IPv6 interoperation with IPv4.

• Describe IP Multicast (e.g., Layer-3 to Layer-2 mapping, IGMP, etc.).

• Describe, configure, or verify IP multicast routing (i.e., PIM Sparse-Dense Mode).

Note: Textbook required. $1,295

CEU: 3.5

HRS: 35

#17209 Mar 20 - Apr 19

UTC - 234D 6 - 9:30 p.m.

T TH Mirrotto

$1,295

CEU: 3.5

HRS: 35

#17210 May 1 - May 31

UTC - 234D 6 - 9:30 p.m.

T TH Mirrotto

ZCIS 1007

ZCIS 1006

37

information technology

CCNA Voice: Introducing Cisco Voice and UC Administration v8.0 (ICOMM)

• Cisco CUCME/CUE deployment scenarios and issues.

• Use Cisco Configuration Assistant to implement basic and advanced voice features on the Cisco Smart Business Communications System.

• Ongoing maintenance of a Cisco Smart Business Communications System using Cisco Configuration Assistant.

Prerequisite: ICND1 and ICND2 or CCNA Boot Camp or a Valid CCNA. The course prepares the student to take the Implementing Cisco IOS Unified Communications exam (IIUC 640-460 exam). Students will learn the skills for basic IP telephony installation, configuration, and maintenance within small to medium sized IP Telephony situations using Cisco Unified Communications Manager Express, Cisco Unity Express, and the UC500 Smart Business Communications System solutions.

The student will learn the basics of traditional telephony along with Voice over IP (VoIP) fundamentals, including various VoIP protocols. The student will learn to configure Cisco Unified Communications Manager Express (CUCME) and implement and troubleshoot Cisco Unity Express (CUE). The configuration of the Cisco Smart Business Communications System (UC500 Series) will also be explored. With the CCNA Voice certification you have the skills for jobs as voice technologies administrator, voice engineer and voice manager.

$1,295

CEU: 3.5

HRS: 35

#17211 Mar 19 - Apr 18

UTC - 234D 6 - 9:30 p.m.

MW Barreda

ZCIS 1043

CCNP/Voice Series: Implementing Cisco Unified Communications Manager, Part 2 v8.0 (CIPT2 v8.0) Prerequisite: CCNA Bootcamp or Completion CVOICE. This course prepares the student to take the 642457 Implementing Cisco Unified Communications Manager, Part 2 v8.0 (CIPT2 v8.0) exam, which is one of the qualifying exams for Cisco Certified Network Professional Voice (CCNP Voice). The hands-on course will focus on Cisco Unified Communications Manager (CUCM) v7.0 and v8.0 in global, multisite networks. The student will learn how to use local route groups and global transformations to simplify the dial plan. Also covered will be globalized call routing, Cisco Service Advertisement Framework (SAF) and Call Control Discovery (CCD), tail-end hop-off (TEHO), Cisco Unified Survivable Remote Site Telephony (SRST), and mobility features such as Cisco Device Mobility and Cisco Extension Mobility.

Outcomes: • Operation of traditional telephony systems, both public and private.

• Key features and functionality of a Cisco IOS Unified Communications system.

• CUCME/CUE market, positioning strategies and deployment models.

• VoIP fundamentals.

• VoIP protocols.

• Configure IP phones for use in a Cisco IOS Unified Communications network.

• Key features and functionality of CUCME. • Key features and functionality of CUE. • Implement and configure end users.

• Configure and enable telephony and mobility features.

• Configure end-user voice mailboxes and options.

• Configure Cisco Unified Presence.

• Using the Cisco Call Detail Record Analysis and Reporting Tool.

• Using the Cisco Real-Time Monitoring Tool.

• Monitoring voice mail usage in Cisco Unity Connection.

• Configuring Disaster Recovery System.

• Configure analog voice interfaces, digital voice interfaces, and dial peers to set up VoIP communications.

• Configure additional Cisco CUCME features, including GUI features and phone features.

• Configure voice mail features.

• Upgrade CUE and troubleshooting.

Outcomes: • Describe multisite deployment issues and solutions.

• Describe and configure required dial plan elements.

• Implement call-processing resiliency in remote sites by using Cisco Unified SRST, MGCP fallback, and Cisco Unified Communications Manager Express in Cisco Unified SRST mode.

• Implement bandwidth management and CAC to prevent oversubscription of the IP WAN. • Implement Device Mobility and Cisco Extension Mobility.

• Describe and implement CCD deployments.

• Investigate globalization using E.164 addressing.

• Configure advanced Class of Service capabilities, such as time of day routing, client matter codes and forced access codes.

• Call coverage (hunt lists) and configuration.

• Unified mobility (single number reach).

• Add users, assign them capabilities and associate them with phones.

38

CCNA Security: Cisco Certified Security Associate (IINS)

• Configure phone features: music-on-hold and phone services.

• Set up media resources to use for MOH and conferencing.

Prerequisite: CCNA: Interconnecting Cisco Networking Devices (ICND2) Boot Camp ICND1 and ICND2.

With a CCNA Security certification, the network professional should be able to demonstrate the skills required to develop a security infrastructure, recognize threats and vulnerabilities to networks, and mitigate security threats. The CCNA Security curriculum emphasizes core security technologies, the installation, troubleshooting and monitoring of network devices to maintain integrity, confidentiality and availability of data and devices, and competency in the technologies that Cisco uses in its security structure.

In this course the student will learn the necessity of a comprehensive security policy and how it affects the strength of the network. The student will also learn to perform basic tasks to secure a small office network using Cisco IOS security features available through web-based GUIs (SDM) and CLI on Cisco routers and switches.

Note: Textbook required. $1,295

CEU: 3.5

#17352 UTC - 234D Apr 23 - May 23 6 - 9:30 p.m.

HRS: 35 MW Barreda

ZCIS 1040

CCNA Wireless: Implementing Cisco Unified Wireless Networking Essentials Prerequisite: ICND1 and ICND2 or CCNA Boot Camp.

With a Cisco Certified Network Associate Wireless (CCNA Wireless) certification, network professionals can configure, monitor and troubleshoot the basic tasks of a Cisco WLAN in SMB and Enterprise networks.

This course is designed to help you prepare for the CCNA Wireless certification. CCNA Wireless recognizes the critical importance of professionals supporting wireless LANS including Networking Associates/ Administrators, Wireless Support Specialists and WLAN project managers.

Outcomes: • Fundamentals of wireless technologies.

• The Cisco Unified Wireless Network architecture.

• Basic installation of a Wireless LAN Controller.

• Install and configure wireless client software.

• Implement a basic wireless security.

• Perform basic WCS administration.

• Perform basic maintenance and troubleshooting tasks in a wireless environment.

Note: Textbook required. $1,295 #17359 Mar 31 - Apr 28

CEU: 3.5 UTC - 234D 8:30 a.m. - 4:30 p.m.

Outcomes: • How to develop a network security policy base to counter threats against information security.

• Design and implement configuration of routers and switches with Cisco IOS Software security attributes.

• Configuration of site-to-site VPNs using Cisco IOS • How to perform basic security operations on a network by configuring a Cisco IOS zonebased firewall.

• Configuration of Intrusion Prevention System (IPS) on Cisco network routers.

Note: Textbook required.

HRS: 35

$1,295

CEU: 3.5

HRS: 35

S Barreda

#17360 May 5 - Jun 2

UTC - 234D 8:30 a.m. - 4:30 p.m.

S Staff

ZCIS 1036

ZCIS 1041

39

ONLINE TRAINING

CONNECT WITH SUCCESS 24/7 www.corporatecollege.com/online n n

Pick your start date Affordably priced

n n

Set your own pace Instructor-led sessions

n n

Learn in-demand job skills Earn CEUs upon successful completion

Corporate College partners with nationally known organizations to offer hundreds of online open enrollment courses designed to either provide you with necessary professional level skills or to enhance your professional development.

Courses start monthly and are available for a minimum of six weeks, but will extend longer if needed. It is recommended that two to four hours per week be allocated to each course.

Online Course Categories: • Accounting and Finance • Business • Computer Applications • Design and Composition • Healthcare and Medical • Language and Arts

• • • • •

Law and Legal Personal Development Teaching and Education Technology Writing and Publishing

2012 Start Dates: January 18, February 15, March 21, April 18, and May 16 View Online Catalog and Register: www.ed2go.com/tric Additional Online Courses: www.gatlineducation.com/tri-c Information: 216-987-2814 zohreh.parsian@tri-c.edu

40

SAMPLE ONLINE OFFERINGS FOR 2012 Course Title

Fee

CRN

Accounting and Finance Accounting Fundamentals I

$125

#18167

Accounting Fundamentals II

$125

#18168

Bookkeeping the Easy Way with QuickBooks

$1,695 #18182

Certified Bookkeeper Program

$1,795 #18204

Healthcare and Medical Explore a Career as an Administrative Medical Assistant $125

#18209

Explore a Career in Medical Coding

$125

#18208

Human Anatomy and Physiology

$95

#18169

Medical Billing and Coding

$1,595 #18181

Medical Terminology: A Word Association Approach

$125

Medical Transcription

$1,595 #18189

Pharmacy Technician

$1,995 #18211

Medical Transcription

$1,595 #18175

#18151

Language and Arts Speed Spanish I

$125

#18153

$95

#18152

Personal Development A to Z Grant Writing

Technology A+ Certification Training

$1,695 #18183

Computer Skills for the Workplace

$125

#18154

Creating Web Pages I

$95

#18157

CSS and XHTML, Introduction

$125

#18166

Introduction to Creating WordPress Web sites

$95

#18174

Beginning Writer’s Workshop

$125

#18160

Effective Business Writing

$95

#18156

Writing and Publishing

More Online Courses: www.ed2go.com/tric 41

event and meeting management

THE EVENT AND CULINARY INDUSTRY IS GROWING IN NORTHEAST OHIO FASTER THAN THE NATIONAL AVERAGE WITH THE LAUNCH OF CASINOS AND VENUES. www.corporatecollege.com/eventplanning

INTRODUCTION The Shlensky Institute event and meeting planning program at Corporate College is designed to provide students with the skills necessary for developing, planning, marketing and executing a successful event. Participants will learn how to advance in the field, explore careers options and understand the steps to take to start a business. This program is classroom-based and offers interactive instruction with hands-on creative activities, brainstorming sessions, volunteer opportunities and guest lecturers from the top event planners in the area.

Discover your inner chef through our new culinary series at Cleveland’s hot spot for culinary arts and cooking, the Cuyahoga Community College Hospitality Management Center. This downtown center features the new Pura Vida Restaurant, operated by renowned Chef Brandt. Individual cooking sessions feature creative and wonderful recipes from a variety of classes.

Program Contact Information Michele Clark Manager Event and Meeting Planning 216-987-2909 michele.clark@tri-c.edu

42

Event Planning

Event Planning - Basics, Tools, Essentials.

Session Two

www.corporatecollege.com/eventplanning

Prerequisite: Event Planning - Basics, Tools, Essentials.

Session One. Once you have learned to plan, manage and execute an event, you must learn to handle the complex relationships that can challenge even the most seasoned event planner.

This session teaches you how to collaborate with all event stakeholders and appreciate an event from their perspective. Topics include working with vendors and clients, proposal writing, marketing, promotion, social media for an event, and innovative and creative design.

Outcomes: • Understand communication and relationships between event planners, clients, vendors, staff and other stakeholders.

• Write and present a proposal.

• Develop a marketing strategy for an event.

• Utilize social media to enhance your event management.

• Explore your creativity through hands-on activities.

Note: Materials included in fee. There will be a field trip during this session.

Event Planning - Basics, Tools, Essentials.

Session One In order to be a successful event planner you must first learn the essentials. This session will provide you with the tools and strategies to excel in event management including logistics, financial management, feasibility, risk management, charts, tools and formulas (including food and beverage). You will build the foundation necessary to become an in-demand event planner.

Outcomes: • Correctly use industry specific terms and vocabulary.

• Classify types of events according to a variety of factors and differentiate between meetings and events.

• Discuss the attributes of a successful event manager.

• Describe procedures for the smooth operation of an event.

• Use tools to boost productivity and organization.

Note: Materials included in the fee. $199

CEU: 1.2

HRS: 12

#17251 Jan 11 - Feb 15

CCE - TBD 6:30 - 8:30 p.m.

W Egan

$199

CEU: 0.9

HRS: 9

#17253 Feb 22 - Mar 7

CCE - TBD 6 - 9 p.m.

W Egan

ZPDI 1175

ZPDI 1174

Event Planning - Basics, Tools, Essentials.

Session Three Prerequisite: Event Planning - Basics, Tools, Essentials.

Session Two, Event Planning - Basics, Tools, Essentials.

Session One. The finish line is in sight. You are ready to become employed as an event planner. This session will provide you with the tools necessary to begin your event planning career and understand the various job opportunities that are available to you.

Outcomes: • Understand the five keys to being a professional in the industry.

• Explore the various differences in cultural etiquette for event planning.

• Identify the range of career choices in the area of event planning.

• Learn from local experts the secrets to being a successful event planner.

Note: Materials included in fee. Upon completion of all three sessions, participants will receive a certificate from The Shlensky Institute for Event and Meeting Planning. $199

CEU: 0.9

HRS: 9

#18124 Mar 14 - Mar 28

CCE - TBD 6 - 9 p.m.

W Egan

ZPDI 1176

43

event and meeting MANAGEMENT Culinary Arts/Gourmet Cooking Parties

Pizza Workshop for the Family

www.corporatecollege.com/culinary

In this class you will learn an amazing pizza dough recipe and the versatile range of uses for it. Students will learn how to shape the dough balls, stretch and shape dough and how to finish and bake pizza on a stone grill.

Note: Must be 10 years of age and up to attend. Cost for each additional family member is $15.

Classes are held at the Hospitality Management Center, 180 Euclid Avenue in Cleveland. Valet parking is available for $5.

$55

CEU: 0

HRS: 2

#18024 Jan 21

HMC S 10:30 a.m. - 12:30 p.m. Evans

ZHMC 1006

Italian Al Fresco Night In this class you will learn about the rural farm country of Tuscany. Many of its most memorable dishes are rustic peasant foods which utilize inexpensive ingredients like beans, bread, olives and vegetables. We will show some modern Tuscany dishes. You will also receive class recipes and participate in a wine pairing for the various dishes prepared.

Seasonal Winter Cooking - Braising/ Roasting/Seasonal Produce In this class you will learn amazing recipes and techniques in the wonderful world of braising and roasting with hearty seasonal produce and secrets to winter soups. Samplings of wine or beer pairings will be offered with each recipe. $55

CEU: 0

HRS: 2

#18021 Jan 10

HMC 5:30 - 7:30 p.m.

T Evans

In this class you will learn some great dishes that you can make ahead, spend some time with your guests and serve at room temperature for dinner. Learn the use of raw vegetable ingredients with the wonderful flavors of India.

This class will be concentrating on the healthy gourmet.

We will show you how to feed your family a healthy and delicious meal in a short amount of time. Special guest Dr. Stein from Stein Wellness Centers and author of “Obese from the Heart”, will discuss her methods for loosing over 100 pounds through healthy cooking.

HRS: 2

#18022 Jan 18

HMC 5:30 - 7:30 p.m.

W Evans

HRS: 2 T Evans

Indian Al Fresco Night

Healthy Gourmet Meals in 30 Minutes

CEU: 0

CEU: 0 HMC 5:30 - 7:30 p.m.

ZHMC 1005

ZHMC 1003

$55

$55 #18023 Jan 24

$55

CEU: 0

HRS: 2

#18030 Feb 7

HMC 5:30 - 7:30 p.m.

T Evans

ZHMC 1009

The Art of Cooking Seafood In this class students learn proper purchasing, storing and handling of fresh fish. We will show how to fillet and remove bones from whole fish and practice a variety of cooking techniques including baking, sautéing, roasting, grilling and frying.

Note: Wine pairing with take home recipes.

ZHMC 1004

$55

CEU: 0

HRS: 2

#18031 Feb 21

HMC 5:30 - 7:30 p.m.

T Evans

ZHMC 1010

44

The Best of Germany

The Beginning Cook in the Kitchen 3

Tired of cooking the same menu every week? This class will help you discover how to add some excitement to your meals! Learn new and exciting German food recipes that you can showcase behind your own stove.

You will also be sampling regional beers and ales that complement the dishes. Join your friends in discovering some old school recipes with a new school approach.

In this third class of the four-part series you will learn the techniques on how to sauté, grill, poach, and braise.

You will also learn the art of brining and sauce making.

$55

CEU: 0

HRS: 2

#18029 Feb 22

HMC 5:30 - 7:30 p.m.

W Evans

HMC S 10:30 a.m. - 12:30 p.m. Evans

ZHMC 1007

The Beginning Cook in the Kitchen 2 In this second class of the four-part series you will learn flavor development and how to season properly. The lesson also includes making dressings and vinaigrettes from scratch and how to select, purchase, and properly prepare fruits and vegetables.

CEU: 0

#18290 Feb 11

HMC S 10:30 a.m. - 12:30 p.m. Evans

HMC S 10:30 a.m. - 12:30 p.m. Evans

$55

CEU: 0

#18292 Feb 25

HMC S 10:30 a.m. - 12:30 p.m. Evans

ZHMC 1013

HRS: 2

$55

#18291 Feb 18

In this last class of the four-part series you will learn the basics of dough making from breads and pizza to delicious pastries. Additionally, you will learn to make basic bread dinner rolls, deep-dish pizza and apple caramel tartlets.

A four session program that has you moving from no skills to being more confident in the kitchen. In this first class of the series we will focus on the most important skill in the kitchen – the knife. Sharpen your knife skills and learn which are used for specific tasks while mastering the art of dicing and slicing. In this class we will also discuss the importance of food safety and handling. #18025 Feb 4

HRS: 2

The Beginning Cook in the Kitchen 4

The Beginning Cook in the Kitchen 1

CEU: 0

CEU: 0

ZHMC 1012

ZHMC 1008

$55

$55

HRS: 2

ZHMC 1011

45

HRS: 2

INSTRUCTOR BIOS

Business Performance and Development

Quality

Sarah Eppink, MOD Sarah serves as the program manager for both the leadership and customer service program areas at Corporate College. She manages the execution of client training programs and provides additional consulting to ensure the highest level of service and quality. She worked as a training manager for a leading Fortune 500 financial services organization.

Donald Graham, MBA Don has 34 years corporate America experience and held duel positions as Akron market president and executive vice president of consumer lending markets for Fifth Third Bank Northeastern Ohio. He holds a BS degree in business administration from Youngstown State University and an MBA from Xavier University.

Kathryn M. Hall, CDP Kathryn was the assistant vice president for institutional diversity and equity at Case Western Reserve University where she was responsible for providing executive leadership for diversity efforts throughout the University and its eight schools. She was also in charge of the University’s supplier diversity program.

Hugh Littleton Hugh is a senior training specialist with Corporate College and has experience in manufacturing, customer service, financial services, non-profit, government agencies, and healthcare. He has implemented continuous improvement initiatives and possesses a wealth of experience in leadership training.

Meghan McHale Bilardo, MSODA Meghan is an organizational development professional that consults to improve organizational performance, facilitate learning and develop effective leaders. She has consulted with clients across various industries and sectors and earned recognition for expertise in analyzing needs, creating solutions, strategic planning, and assessing and developing leaders at all levels.

Rosanna F. Miguel, Ph.D. Dr. Miguel is a senior consultant with the organizational effectiveness area with Corporate College. She has consulting experience in a variety of human resource functions, including the development and validation of selection systems, individual assessment, data analysis, job evaluation, expert witness services, and compliance.

Greg Surtman Greg is director of business development with Corporate College where he is responsible for driving revenue to all College service areas by developing and sustaining relationships with the top employers in the region. His consultative approach has enabled him to sell more than $1 million annually and reach trusted advisor status with clients.

Jody M. Wheaton, MS, SPHR Jody is director of organizational effectiveness with Corporate College, and engages clients in a performance consulting role in the development and delivery of holistic talent management solutions that meet business needs. Her consulting experience includes a variety of organizational effectiveness areas with regional and national clients.

Joe Anastasi, MBA, PMP Joe is vice president of communications with PMI Northeast Ohio Chapter and has extensive project management experience with one of the nation’s largest insurance companies.

Karen Brodbeck, MS Karen works for Strategic Leadership Solutions and is a Lean Six Sigma Master Black Belt. She holds a MS in manufacturing management from Kettering University.

Louie Hendon Louie is managing partner of IOE and is a Lean Six Sigma Black Belt. He holds a BSME in mechanical engineering from Case Western Reserve University.

Jennifer Ralston Jennifer serves as a healthcare subject matter expert with The Quality Group. She is a Lean Six Sigma Master Black Belt and Lean Sensei.

Information Technology – CISCO Gilardo Barreda Gilardo serves as senior technical support supervisor with Telsource Corporation. He holds a BS in architecture and is CAN, CCNA and CCNP certified.

Mark Mirrotto Mark serves as principal consultant with Sarcom. He is a CISCO Certified internetwork expert and CCDA. Ronke Oresanya Ronke serves as network infrastructure and integration consultant with QuikCAT Technologies. She holds a BS in electrical and electronics engineering and is CTT+, Network+, CCNA, CCDA, CCDP, CCIE, and MSCE certified.

Event and Meeting Management Michele Clark Michele is manager of The Shlensky Institute for Event and Meeting Planning and a program manager with Corporate College. Her experience includes: vice president, U.S. Concepts Event Marketing in New York City; public relations manager, Hard Rock Café in New York City; college-level curriculum writer; instructor; speaker; and educated in London, Paris and the U.S. Patricia Egan Patricia has been an instructor of fundraising principles for Levin College and the event planning program at Cuyahoga Community College. She holds a MBA from Cleveland State University and is CFRE Certified. Other experience includes: principal, Beyond Fundraising Consulting; president, Greater Cleveland Association of Fundraising Professionals; chair, Leadership Lorain County; member, AFP International.

Chef Brandt Evans Chef Brandt is nationally renowned in the culinary arts and operates Pura Vida Restaurant at the Cuyahoga Community College Hospitality Management Center at Public Square. He also teaches a new culinary series of classes at Cleveland’s hottest spot for culinary arts and cooking – the Hospitality Management Center.

46

Phone: 866-933-5167 In-person: Corporate College East or Corporate College West Online: www.corporatecollege.com Mail completed non-credit form below to: Registration, Corporate College 4400 Richmond Road, Warrensville Hts., OH 44128

REGISTRATION INFORMATION

PERSONAL INFORMATION Last

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Date of Birth:

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*Tri-C ID Information: Students will no longer need to use their social security number as a primary ID, but it may still be required as part of your record. Additional information is available at www.tri-c.edu/tricid, choose “Frequently Asked Questions for Students,” or by calling 866-933-5175.

Last 4 digits required*

Complete this area if you are a new student or if any information has changed.

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Address ______________________________________________________ Number

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E-Mail _______________________________________________________ Male Yes Yes

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Area Code

Ethnic Background: Black White (Non-Hispanic) Hispanic

Required for online courses

Gender: U.S. Citizen: Are You a Veteran:

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Female No No

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BUSINESS OR WORK INFORMATION Complete this area if you are a new student or if any information has changed.

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Business Name _______________________________________________________

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Ext. _________

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PAYMENT INFORMATION Bill Company, via attached Purchase Order Master Card Visa Discover Amer. Express

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Name on Card _________________________________________________

If registering for an ONLINE course, start date is required.

Signature ______________________________________________________

Course Reference Number

Course Title

Start Date

TOTAL

Signature (required)

KEY DAYS OF THE WEEK Monday = M Tuesday = T Wednesday = W Thursday = TH Friday = F Saturday = S Sunday = U

Fee

CAMPUS LOCATIONS UTC - Unified Technologies Center - UTC 2415 Woodland Ave., Cleveland, OH 44115 Brunswick - Brunswick University Center 3605 Center Rd., Brunswick, OH 44212 CCE - Corporate College® East 4400 Richmond Rd., Warrensville Hts., OH 44128 CCW - Corporate College® West 25425 Center Ridge Rd., Westlake, OH 44145

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COURSE LISTING Cost

continuing course education units registration number

location

hours

$495

CEU: 1.6

HRS: 16

#18425 Mar 27 - Mar 28

CCE 8:30 a.m. - 5 p.m.

TW Littleton

ZCSS 1014 course category search referencE

date

time

days

instructor

REGISTRATION INFORMATION Payment

Transfer Requests

Payment or appropriate information regarding payment (if your employer or an agency is paying) must be submitted at the time of registration. Accepted credit cards: MasterCard, VISA, American Express, and Discover. Checks should be made payable to “Cuyahoga Community College.” A $30 processing fee will be charged for all checks returned for non-payment.

Students may request a transfer into another available section on a seat available basis.

How Do I Get My Textbooks?

If your class is at . . .

• UTC - Books are available online @ www.tri-c.edu/books or at Metro Campus Book Center.

• CCW - Books are available online @ www.tri-c.edu/books or at West Campus Book Center.

• CCE - Books are available online @ www.tri-c.edu/books or at East Campus Book Center.

Program 60 Program 60 does not apply for courses held at Corporate College West or East, and selected courses at other sites. Please call 866-933-5175 for more information.

If you have any questions please call 866-933-5175.

Cancellations

Student Records

You will be contacted by phone, mail, or e-mail if a course is cancelled or changed.

You may access records for purpose of review and may question their content in accordance with existing College guidelines and the Family Educational Rights and Privacy Act of 1974 as amended by Public Law 93-568.

Workforce and Economic Development Division Drops, Cancellations, and Transfers/ Refund Policy

Continuing Education Units (CEU) One “Continuing Education Unit” (CEU) is 10 contact hours of participation in an organized continuing education experience under responsible sponsorship, capable direction, and qualified instruction. Continuing Education Units are awarded upon completion of demonstrated participation in an organized continuing education experience and is based on a minimum of 90% attendance and/or a competency evaluation. A student will earn all or none of the CEUs awarded.

Need to drop your class?

A 100% refund is given if a completed withdrawal request is received before the class begins for open enrollment courses. No refund is given after the class begins.

Withdrawal Requests Withdrawal requests must come directly from the student or his/her designee. The official receipt date is the day and time the request is received in the Workforce and Economic Development Division/ Corporate College registration office. All refunds are paid by check from Cuyahoga Community College District to the student regardless of the method or source of original registration payment. Please allow 3 to 4 weeks for the refund check to be processed and mailed to the address given at the time of registration.

If there has been an address change, please provide the corrected address with your withdrawal request.

Parking Protected, lighted parking is provided at all Cuyahoga Community College Campuses. Free Parking is available at the Corporate College East location. All other Locations are permit parking only. Parking Passes are obtainable at all Campus Business Office locations, or can be obtain on- line through the following link: http://www.tri-c.edu/publicsafety/pages/ parkingservices.aspx This site allows the convenience of registering and paying for noncredit classes online by credit card or electronic check. You can also search for current courses by title, CRN or key words.

Concurrent with Credit Classes Continuing education courses that are “linked” with credit courses will adhere to the stated Workforce and Economic Development Division refund policy.

Canceled Classes If Cuyahoga Community College cancels a class, a 100% refund is automatically processed for students who do not choose to transfer to another available class. College personnel will make every attempt to contact you in the event a class cancels using contact information you have furnished. Please make sure we have a valid daytime phone number on file for you. You may also inquire by calling the Workforce and Economic Development/Corporate College registration office.

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Nonprofit U.S. POSTAGE PAID Cleveland, Ohio Permit No. 3675

4400 Richmond Road Warrensville Heights, OH 44128

STRATEGY FOR SUCCESS… ENROLL NOW FOR BUSINESS COURSES AVAILABLE JANUARY – MAY 2012 WEst side 25425 Center Ridge Road Westlake, Ohio 44145

east side 4400 Richmond Road Warrensville Heights, OHio 44128

Phone 866-806-2677 www.corporatecollege.com

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