LiverpoolSU Strategic Plan 2014-2017

STR ATEGIC PL AN 2 014 -17 Fold out for an introduction to our student-led Strategic Plan from Lorraine Sebastian-Francois, President of LiverpoolSU 2015/16.

WINS FOR STUDENTS

2014/15 EMPLOYABILITY

COMMS International and Post Grad Student Journey research projects launched to understand what support students need, from whom, where and when.

MiniSU’s successfully launched, exceeding targets for student engagement (10k+) and demonstrating a high level of customer service from ‘Mystery Shopper’ reports.

YOUR LIVERPOOL Community Rep led campaigns resulted in 150 bins issued to local community in Kensington and bins moved in Marybone to combat litter problems.

MiniSU activities planned to relate to the needs of students at each location.

LiverpoolSU was a key partner in the ‘Moving home for Summer’ campaign – ensuring that students safeguard their property and home before returning home for the Summer break.

Communications Plan in place to maximise effectiveness of communications for demographic and segmented student groups.

1000 private sector student tenants completed Rate Your Landlord Surveys

Data Sharing Working group enables LiverpoolSU to understand student demographics and send student-wide communications

Community Reps and Welcome Reps are trained and able to signpost students to all the city has to offer.

Increased student website accounts and social media followers.

200% increase in membership of the World Travel Society.

6% increase in number of students voting in Student Officer Elections.

ACADEMIC SUCCESS Top 10 Academic Priorities went through LJMU Committee structure, resulting in one university-wide change and one faculty-level change that students told us will improve their experience.

Simplified set up and approval for student-led Academic Societies, resulting in increasing numbers of societies supporting courses.

Improvements in working practices across Student Voice and Marketing departments is ensuring that students’ feedback gets to the right person without delay, and, as a result, students are driving the direction of Market Research throughout the organisation.

1200 student nominations for Amazing Teacher Awards 2015.

LiverpoolSU is now part of the Personal Tutor Review Group, allowing us to help shape and promote LJMU personal tutor best practice, based on student feedback.

Consistent growth in the numbers of students developing employability skills in our Clubs, Societies, Mature and International Student Networks.

Let’s Try programme offers free Pull a Pint and First Aid training and skills development sessions.

Volunteering opportunities for students is actively monitored to make recommendations for further investment if needed.

Research into Post Graduate opportunities underway to identify how we can better support PG students.

SUSTAINABILITY NUS Extra Card sales raised £37k profit, which contributes towards provision of LiverpoolSU services to LJMU students.

Successfully bid for and were awarded £10k government funding for a joint campaign with LJMu and University of Liverpool students, encouraging and supporting students in Liverpool to register to vote in the General Election.

PEOPLE All managers actively working towards best practise management competencies, helping to develop core and student staff.

Further research underway into additional funding streams to support student activities, services and projects.

Targets for media sales exceeded in year one of new business development model, with new sales targets and plans in place to maximise opportunities for 2016 and beyond.

Decision-making matrix is updated and used by managers to aid their management.

Finance reports regularly sent to the Trustee Board in good time for improved accountability and financial management/planning. Trustee Board legal responsibilities added to an annual calendar for update and approval, and succession plan approved by current members of the Trustee Board.

Staff handbook updated and all policies made available for all staff to access.

Five year budget forecasting developed to improve strategic financial planning.

Managers undertaking the ILM Coaching & Mentoring qualification and offering mentoring/coaching to staff and students.

NUS Quality Mark self-assessment undertaken and development plan created, working towards recognised best practise in all areas.

OUR GOALS: YOUR ACADEMIC SUCCESS

YOUR EMPLOYABILITY

TO JUNE 2016 • • • • • • • •

New student representative proposal for September 2016 Positive Student Written Submission QAA comments 30 active academic societies Student voice work mapped against NSS & presented to LJMU so they can make the change students want Course rep academy trains course reps to train other reps 1200 nominations for Amazing Teacher Awards Academic regulations work making a difference for students Personal Tutor good practice guidelines promote & improved Student Voice feedback

• •

Volunteer opportunities mapped & employability enhancements identified Employability opportunities & evidence transparent in all volunteer recruitment & volunteers supported to articulate this Course rep academy trains students to better use their SU experience to articulate employability Work with WOW to seek work placements & opportunities in a course specific way, near where students are Work with faculty placement teams to identify how LiverpoolSU can best support students pre, during and post placement Facilitate TED programme at LJMU Work towards the creation of an LJMU/LiverpoolSU Civic Award

• • • • •

YOUR LIVERPOOL

OUR COMMUNICATIONS

OUR PEOPLE OUR SUSTAINABILITY

• • • • • • • •

Election turnout continues to be the upper quartile of students’ unions of the large metropolitans Agreed funding for reduced travel card for students to be in place for September 2016 Community Rep campaigns bring at least 2 improvements in Liverpool communities Rate Your Landlord action plan changes promoted to students, leading to more surveys being completed We are a key partner in at least 1 student safety project Further development of NUS Extra Card raises £30k Start of the home/ commuter student journey project that identifies change that will improve their experience at LJMU Become a ticket hub for Liverpool events

• • • • • • • •

Improved website links with LJMU data MiniSUs evolving and continue to expand their activity to raise student engagement with LiverpoolSU MiniSUs show high level of customer service.

All new MiniSU activity is based on robust student feedback Review NSS survey & impact of improvement plan with LJMU and create action plan Discussions with LJMU about additional MiniSU that demonstrate value for money to LJMU Evidence based, legally sound request for data sharing agreement with LJMU Session at Students’ Union 2016 that demonstrates the effectiveness of MiniSU model

• • • • • •

• • • • • •

TO JUNE 2017 • • • • • •

• • •

• • • • • • • • •

•

New representative structure shows improvements for students, Union & University Improved credibility for LiverpoolSU student voice work 75% of teaching teams are ambassadors of LiverpoolSU Union comparator data used in all reporting to LJMU 1500 nominations for Amazing Teacher Awards - students are more aware of the Awards & quality of teaching improved Session at Students’ Union 2016 demonstrating the effectiveness of the new representative approach

Volunteer accreditation through LJMU is agreed & value demonstrated Work with LJMU to ensure all vacancies that are appropriate for students are promoted to students – increasing the number LJMU directly employ Club/society leaders see their role as volunteers with & for LiverpoolSU offering a great service to students

Election turnout continues to be the upper quartile of students’ unions of the large metropolitans Continuation of travel card for students Community Rep campaigns bring at least 2 sustainable improvements in Liverpool communities We are a key partner in at least 1 student safety project 40% Rate Your Landlord respondents are private sector Further development of NUS Extra Card raises £35k Evidence of positive change for international, post graduate, part time and commuter students promoted as wins by LiverpoolSU Increased profitability from ticket sales Resolution of student travel planning e.g. public transport and /or car parking

• • •

5000 students actively engage with LiverpoolSU activity and we speak to over 10000 face to face each year NSS Score (or equivalent) 65%+ MiniSUs evolving and continue to expand their activity to raise student engagement with LiverpoolSU MiniSUs show high level of customer service.

All new MiniSU activity is based on robust student feedback.

All campaign/lobbying activity is evidence based

NUS ULearn set up, all internal training is accessible on line, staff engagement is monitored Succession plan developed to include career pathways 86% NUS Employee Engagement Completion and Results Internal comms plan delivers NUS Employee Engagement overall communication score of 76% Research Investors in Wellbeing accreditation to see where, how & if it will add value to LiverpoolSU Staff Matters HR Dashboard shows the cost & return of HR activity

• • • •

90% NUS Employee Engagement Completion and Results Internal comms plan delivers NUS Employee Engagement overall communication score to 80% Attain Investors in Wellbeing Additional income leads to more student facing staff being employed

£150k profit (including staff costs) from media sales including 3rd Sector partners Deliver an external funding strategy for Board approval Value for money exercise for all procurement that delivers savings to the Union Development of 5 year budget forecasting with line managers NUS Quality Mark achieved with improvement plan in place Formal consultation on new LiverpoolSU in Copperas Hill with students

• • • •

£200k reserves pot re-established 40% income non block grant Income streams have been diversified LiverpoolSU plan agreed by LJMU Estates Master Planning

• •

STRATEGIC PLAN 2014-17

HOW STUDENTS SHAPED OUR STRATEGIC PLAN

LIVERPOOLSU FINANCIAL OVERVIEW 2014/15

Quite simply; we asked what was important to you, you told us, and we built it into the fabric of the students’ union so that we focus on the things that matter to LJMU students:

INCOME £7,098

£1,089,000

OTHER INCOME

£32,863 CLUBS & SOCIETIES MEMBERSHIP

£69,721 OTHER GRANTS

£290,496

UNIVERSITY GRANT

COMMERCIAL INCOME

TOTAL

£1,489,178

I’m so pleased to share the updated LiverpoolSU Strategic Plan 2014-2017 with you.

£34,484

It is, essentially, an action plan to guide us in making positive changes for LJMU students.

The Strategic Plan was developed in consultation with LJMU students; it was shaped by students’ input and ideas, and so reflects students’ expectations and needs. As a students’ union, one of our core values is to be student-led, and we live this value by having students at the heart of the decisions we make and the objectives we work towards.

OPERATING SERVICES

You’ll find details of our Wins for students from the first year of this Strategic Plan, as well as information about the things we want to achieve as we head towards summer 2017.

Importantly, there is also room for flexibility, which is necessary so that we can continue to

£167,693

respond to the changing needs of LJMU students in a positive way, and to allow our elected Officers to introduce and champion campaigns close to the hearts of our students.

COMMERCIAL COSTS

STUDENT ACTIVITIES

£1,437,818 LiverpoolSU.com

STUDENT REPRESENTATION

£182,165

TOTAL

volunteer and work opportunities most from the City of Liverpool

£230,064 MARKETING

@LiverpoolSU

Facebook.com/LiverpoolSU

HOW WE’LL KNOW IF IT’S WORKING Sometimes we’ll know that our service to you is working, simply because you know about it and use it. For other things we might need to ask you whether you think it has actually helped you in one of the areas above.

If it hasn’t, we’ll make changes and keep trying until we’re sure that we’re helping you to #LoveStudentLife.

TELL US WHAT YOU THINK You can email us at studentsunion@ljmu.ac.uk to tell us how well we’re

We exist solely to improve the lives of LJMU students... …and this document shows how we aim to help all LJMU students to #LoveStudentLife.

I hope you enjoy reading our Strategic Plan and welcome your comments.

Kind Regards,

President

@LSU_Pres | 0151 231 4901 president@ljmu.ac.uk

Lorraine

MISSION

Our vision at LiverpoolSU is for all of our student members to Love Student Life.

What do our values mean to students?

Liverpool Students’ Union exists to help all students love student life.

Student Led

We do this through providing and supporting course reps, sports teams, societies and events; campaigning with and on behalf of students; and offering support, employability skills, advice and information. We want our students to have the best academic, social and cultural experience Liverpool can offer.

Welcoming

We’re here to welcome and support you on your journey at LJMU. At any point you want to get involved, we will make sure you feel able to do so.

Easy to Use

LiverpoolSU is there for you every step of the way, ensuring our services and activities are easy to access and benefit from.

Inspirational

We inspire, empower and encourage you by providing opportunities to become the best you can be.

We make change by challenging those who have an impact on student life no matter how big or small. In order to improve what we can offer and provide for you we also need to be challenged.

DEMOGRAPHICS

(for the 2015/16 Academic Year)

GENDER

Of course, this fabulous diversity presents challenges, because we understand that we have to work hard to help ALL students to #LoveStudentLife and that this may mean very different things to different people.

ETHNICITY PGR PGT

This is the shape of the student body at LJMU; look at how amazingly diverse it is!

Lorraine

Everything we do at LiverpoolSU comes from and is led by students through our leadership positions, research, campaigns, employment and activities.

doing.

LORRAINE SEBASTIAN-FRANCOIS

VALUES

Challenging

£270,882

TOTAL COSTS INCLUDE:

£196,158.73

STUDENT STAFF WAGES

£26,996.47

TWO PLACEMENT STAFF WAGES

VISION

LiverpoolSU Student Officer team 2015/1 6

£493,050

WELCOME

£59,479 COMMUNITY REPRESENTATION

As you read through this document, you will see that this is about much more than ideas; it’s about creating change, actively making life better for LJMU students, measuring and monitoring our success so that we can provide a level of transparency and accountability in everything we do.

Your employability: We will help make you more employable through Your Liverpool: We will help you to meet people, have fun, and get the

Saving you money: We will help you to save money by offering discounted trips, activities, taster sessions and opportunities to try new things, as well as technology, fashion, food, events, travel and family-friendly fun too.

EXPENDITURE

INTRODUCTION

Your academic success: We will help you get the best quality education possible and value for money from your degree by representing your views to the University when something needs to change

Male

PGR

Female

PGT

UG

UG

UK/EU/INTERNATIONAL

AGE PGR PGT

Young

PGR

Mature

PGT

UG

UG

We’d love to hear what #LoveStudentLife means to you; email us at studentsunion@ljmu.ac.uk.

PGR PGT

Yes No DSA

UG

PGR PGT UG

GET INVOLVED

FIND OUT MORE:

There are plenty of ways for LJMU students to get involved and take advantage of what’s on offer, or to drive the direction of LiverpoolSU.

You can find information about these and other ways to get involved with your students’ union by contacting us at studentsunion@ljmu.ac.uk or calling 0151 231 4900 (Monday to Friday, 9-5).

Whether you join our Clubs & Societies, vote in our Elections, become a Course Rep or just buy a cuppa in our shop; we’re always happy to hear from you!

UK Islands EU International

MODE OF STUDY

DISABILITY

TELL US WHAT IT MEANS TO YOU

White BME Refused

Not Known

You’ll also find this, and more, on our website and social media:

FT PT Sandwich

Tell us how we can help you to #LoveStudentLife: