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Chapter Six Training Evaluation
OBJECTIVES
1. Explain why evaluation is important.
2. Identify and choose outcomes to evaluate a training program.
3. Discuss the process used to plan and implement a good training evaluation.
4. Discuss the strengths and weaknesses of different evaluation designs.
5. Choose the appropriate evaluation design based on the characteristics of the company and the importance and purpose of the training.
6. Conduct a cost-benefit analysis for a training program.
7. Explain the role of big data, workforce analytics, and dashboards in determining the value of training practices.
MULTIPLE CHOICE
6.1. _____ refers to the process of collecting the outcomes needed to determine whether training is effective.
a. Training evaluation
b. Program design
c. Performance appraisal
d. Needs assessment
Answer: a
Difficulty: easy
Learning objective: 1
6.2. Which of the following statements best differentiates formative evaluation from summative evaluation?
Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
a. Formative evaluation mainly involves collecting quantitative data, whereas summative evaluation involves collecting qualitative data.
b. Formative evaluation takes place on the completion of training, whereas summative evaluation takes place during program design and development.
c. Formative evaluation focuses on how to make a training program better, whereas summative evaluation helps to determine the extent to which trainees have changed after training.
d. Formative evaluation includes measuring the monetary benefits that a company receives from a training program, whereas summative evaluation measures beliefs and opinions of the trainees.
Answer: c
Difficulty: medium
Learning objective: 1
Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
6.3. Formative evaluation involves collecting data about a training program from trainees mainly through _____.
a. their opinions and feelings about the program
b. measures of performance such as volume of sales
c. tests and ratings of their behavior
d. return on investment (ROI)
Answer: a
Difficulty: medium
Learning objective: 1
6.4. The evaluation process ideally begins with _____.
a. developing outcome measures
b. choosing an evaluation strategy
c. developing measurable learning objectives
d. conducting a needs analysis
Answer: d
Difficulty: easy
Learning objective: 3
6.5. _____ relate to whether trainees are using training content back on the job.
a. Reactions
b. Learning
c. Cognitive outcomes
d. Behavior and skill-based outcomes
Answer: d
Difficulty: easy
Learning objective: 2
6.6. Which training outcome relates to trainees providing feedback about their satisfaction with a trainer?
Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
a. Results
b. Cognitive
c. Reactions
d. Behavior and skill-based
Answer: c
Difficulty: easy
Learning objective: 2
Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
6.7. _____ relate to trainees’ attitudes toward training content and motivation to transfer.
a. Reactions
b. Affective outcomes
c. Cognitive outcomes
d. Behavior and skill-based outcomes
Answer: b
Difficulty: easy
Learning objective: 2
6.8. Front-line supervisors are likely most concerned with which training outcomes?
a. Reactions
b. Return on expectations (ROE)
c. Cognitive outcomes
d. Behavior and skill-based outcomes
Answer: d
Difficulty: medium
Learning objective: 2
6.9. Behavior and skill-based outcomes are best measured by _____.
a. surveys
b. interviews
c. focus groups
d. observations
Answer: d
Difficulty: easy
Learning objective: 2
6.10. Typically, _____ are used to assess cognitive outcomes.
a. attitude surveys
b. observations
Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
