Lichfield District Council Annual Report 2009
Where we want to improve Here’s a quick snapshot of where we need to improve:
People
Place
Improvement
• Whilst over 74% of people don’t think anti-social behaviour, including drunk or rowdy behaviour and drug taking, is an issue locally (NI 17), nearly 70% of people feel parents need to take more responsibility for their children (NI 22). Our surveys consistently show people want us to increase activities for young people.
• Only 24.2% of adults feel they can influence decisions affecting their local area, which is 4% below the national average.
• Nearly 37% of people think the council gives good value for money. This is higher than most councils nationwide, but we want it to be even higher.
• Whilst we’re inline with the national average, only 26.3% of people think the police and local council are dealing with concerns about crime and anti-social behaviour well (NI 27). Only 21.2% think the council and police fully understand local concerns. • Whilst we are more or less in line with the national average, only 13.3% of people have been involved in local decision making (NI 03), and only 22% have volunteered in the past 12 months. These are things we are keen to boost. • 82.3% of over 65 year olds are satisfied with where they live (NI 138), but only 29.2% think they receive the right amount of support to live independently in their homes (NI 139). Both these are just below the national average, and things we want to improve.
• Only 38% of people are satisfied with local bus services, compared to 55% nationally (Place Survey 08). • Over 33% of people want to see better shopping facilities developed locally (Place Survey 08).
• We estimate that 18% of calls we get are unnecessary – for example customers chasing unreturned calls, or because they can’t find what they need on our website. We’ve started measuring this and we want to reduce it (NI 14).
Performance indicators This year the government launched a new set of national indicators. The indicators are set to give a clear picture of local improvement across us and our partners, backing up our joint working through our local area agreement. To see a full run down of our performance indicators, read our annual performance tables 2009. www.lichfielddc.gov.uk/performancetables2009 25