Cloud Based Auto Dialer Only 1.25¢ per minute & unlimited users
How we can integrate contact center with cloud predictive dialer? A dedicated facility created by companies around the world with the sole purpose of helping its customers or clients which is commonly known as contact center. Communication between clients or customers and contact center facility can be anything, from phone calls, online chats, to e-mails and faxes. Usually this means a unidirectional flow of call setup, and it is the incoming flow or inward. In the flow of incoming calls, clients or customers to contact the center and get your queries or concerns resolved in connection with the goods or services they are using. Today, things have changed dramatically. Contact centers today are not only limited to helping customers or consumers, but also have begun to carry out the sales and marketing process. To make maximum use of their existing facilities and assets, now have started hiring sales representatives who can conduct marketing activities and sales through cold calling campaigns. Cold calling is the process of marketing to call potential customers over the phone. Call cente rs rely heavily on cold calling, but from the contact center has all the resources, why not make use of this strategy called to improve profitability? With resources like computers, phone lines, Internet, email clients, etc., you can certainly make cold calls. The only thing lacking is an effective outbound dialing system. This is where a predictive dialing solution could be worth it. A predictive dialer is a sophisticated computer system phone that can make a large number of preset phone numbers. You can call the phone numbers so that all calls as part unproductive tone, tone, voice mail and so on can be eliminated. Some modern predictive dialer can even filter the calls that have been recorded "Do Not Call". This can make a predictive dialer contact center solution perfect. With it, a center can perform sales and marketing activities with ease and efficiency. Such contact center solution can be used to carry out the survey, encourage existing customers to upgrade or improve their services, advertising of products and services to potential customers, and more. Some of the benefits that a center can achieve the deployment of a predictive dialing solution are: The system can manage both incoming and outgoing calls. Redirects incoming calls to the right person in the right department. Deletes all outgoing calls unproductive efficiency. It offers features such as CRM to manage customer information effectively and efficiently. Automates the entire telephony system.