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Do you know the architected behind the predictive dialer? A predictive dialer system is basically a computerized telephone system designed for call center sales agents to connect to potential customerâ€™s predictive dialer software calls automatically. This system has increased the call center agent efficiency, productivity, and profits. There are various ways to implement a predictive dialer syste m functions. They all look basically the same set of services, but the performance and cost savings can vary significantly. These five basic types of dialer systems are briefly discussed below: Dialer software: "Dialer light" is a software-only system that typically cost less to buy because they do not use the phone hardware (ie, plug-in boards for computers). Dialer software most often offer call progress analysis and classification of calls and integrate (or may include) a sound recording, interactive voi ce response (IVR), speech recognition, and application of text-to-speech. Hard dialer: "Its hard dialer" phone uses hardware boards for call progress analysis and answering machine detection. Most often, the audio agent is directly connected to the PBX via T1, E1, or ISDN signaling. Hard dialer telephone connections generally require a bit because the hardware can be connected directly to the Public Switched Telephone Network (PSTN). Smart dialer: A "Smart predictive dialers" is a relatively new option available, and they integrate voice mail with call center agent connections. In other words, if the call is answered, the system will play a recorded message clever introduction gives the called party the option to speak with an agent to complete the transaction. This approach offers the additional time savings, greeting callers and consistently identifies the reason for the call, and a better ratio of calls made to the available agent. Hosted Dialer: The "Hosted dialer" other new products from the Internet phenomenon. In this case the "Software as a Service" (SaaS) model, a third party company "host" for your predictive dialer system, you only needs a computer, internet connection and telephone line for each agent. The host PDS is also known as "Virtual Predictive Dialers", "Web-Enabled Predictive dialers" and "VOIP predictive dialer").
Hybrid Dialer: End architecture, "Hybrid Predictive Dialer Systems", usually a soft dialer on the "host VOIP provider" for the actual call. This approach is not connected to a PBX system, connected to a VOIP service provider via the Internet. The difference between this and "hosted dialer" system everything is provided by the "host" service while staying in the dialer system and controlled by your facility. For more information about how Hosted IVR, cloud based auto dialer solutions and voice broadcasting software, Call Center Software may work for your small business, visit the LeadsRain.com.
Published on May 22, 2013
A predictive dialer system is basically a computerized telephone system designed for call center sales agents to connect to potential custom...