LMH Health Volunteers 2020-2021 Annual Report

LMH Health

Volunteers

growing | changing | thriving

LMH Health Volunteers Volunteer Services | Gift Shop | Mario’s Closet Annual Report 2020-2021

LMH Health

Volunteers Mission

The LMH Health Volunteers Organization shall assist and support LMH Health and its patients, staff, physicians, and visitors in providing support for the delivery of quality healthcare in accordance with the objectives established by the institution.

The LMH Health Volunteers Organization shall be an integral part of LMH Health and shall exist exclusively for charitable purposes.

LMH Health

Volunteers Vision Statement

Serving Together to Support Quality Healthcare in Our Community.

The LMH Health Volunteer Board got a sneak peek of the LMH Health West campus prior to its official opening in September 2020.

Officers: 2021

Committee Chairs 2021

The LMH Health Volunteers Board met in March 2021 and proposed that the 2020-2021 officers and Committee Chairs continue their terms until we are able to gather for an Annual Meeting (Fall 2021).

Education and Recruitment: Robert Fieger Retail Shops: Karin Rexroad Governance: Shirley Anderson Finance: Proctor Crow Special Projects: Mary Freeman Scholarship: Michael Miller

President: Jan Pollard Vice President: Robert Fieger Secretary: Shari Rayburn Treasurer: Lew Nolan LMH Health Volunteer Services

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Year in Review Documentaion of Historic Closure of Volunteer Program due to COVID-19 Pandemic In January 2020, the COVID-19 virus was spreading rapidly across the globe. Kansas saw its first confirmed case in early February, and Douglas County had its first confirmed case on March 17, 2020. Almost immediately, LMH Health, in conjunction with Lawrence Douglas County Public Health, began efforts to minimize the spread of the virus in our community.

This included shutting down the LMH Health Volunteer Program for the remainder of 2020.

As a result, Douglas County had a relatively slow spread of illness and thankfully, our local healthcare system was never overrun by sick patients.

In early 2021, community members are beginning to get vaccinated and community numbers for COVID -19 illnesses have greatly decreased. As a result, we are celebrating the return of volunteers to LMH Health in 2021!

LMH Health Volunteers: 12 Months of Changes Start of 2020: Over 450 Active Volunteers contributing hours January 2020: ⚫ Escort call logs show volunteer Escorts took over 100 calls per day, with 70% of the calls related to outpatient traffic. ⚫ LMH Picture Committee seeks photo submissions to stock the new LMH West Campus full of artwork. ⚫ Gift Shop celebrates record sales for the 2019 holiday season!

Volunteers sent messages of encouragement to staff, which were displayed on the wall next to the Gift Shop.

⚫ Lauren begins engaging students who participated in Tapping Our Leadership to build a Student Volunteer Advisory Council.

February 2020: ⚫ Quarterly Coffee with presentation from Derrick Hurst about Crisis Center work, as well as Volunteers and Staff of the Quarter awards.

⚫ LMH gets first potential COVID patient, resulting in a press conference and regional media attention. Patient ends up testing negative but gets us thinking about the impact COVID might have at LMH Health.

Annual Report

⚫ Volunteer recruitment event at Lawrence Library. ⚫ Feb 22: Healthy Hearts Fair at LMH Health 3

2020-2021

⚫ Limited entrances to LMH with mandatory screening for all patients and staff.

April 2020: ⚫ Annual Meeting and Celebration is cancelled. ⚫ Scholarship committee meets virtually and selects 2020 awardees. Scholarship presentations at the schools are cancelled but scholarship winners acknowledged via email. ⚫ Volunteer messages of hope for staff are displayed on the LMH Health Volunteer display wall next to the Koffee Korner.

Raina, Amy, Allyson, and Lauren show off their new masks, handmade by Jan Pollard, LMH Health Volunteer President, spring 2020.

⚫ Gift Shop assists Human Resources to put together gift baskets for employees as a way to boost morale and spirits.

⚫ Proposed changes to the Junior Volunteer program to make it a year-round program instead of the focus on summer months.

May 2020: ⚫ Some patient services begin to reopen at about 25%.

⚫ LMH Student Committee in process with review of student policy, shadowing process, and intern on-boarding requirements.

⚫ No volunteer activity. Allyson and Lauren alternate their schedule to cover the Information Desk. Raina and Amy furloughed with Gift Shop and Mario’s still closed.

March 2020: ⚫ Special Projects Committee planning for Annual Meeting in April. ⚫ Training on new Revenue Cycle system with Go Live date proposed for late April.

June 2020: ⚫ Patient services slowly increase.

⚫ March 12: released all Junior Volunteers

⚫ Raina and Amy alternate weeks working in the Gift Shop.

⚫ March 17: Douglas County sees its first confirmed case of COVID.

⚫ Gift Shop reopens for personal and window shopping, no walk-in customers.

⚫ March 18: released all College, Adult, and Nurse Volunteers and closed the LMH Health Gift Shop and Mario’s Closet.

⚫ Intern program moves to Education and Learning Services.

⚫ March 22: Stay at Home Order issued by Douglas County.

⚫ Lauren furloughed end of June and for the month of July.

⚫ As surgical and N95 masks become a precious commodity for clinical staff, community members, including LMH volunteers, begin making and donating fabric masks for non-clinical staff to wear.

LMH Health Volunteer Services

July 2020: ⚫ Mask mandate for Douglas County begins July 1 and for the entire state of Kansas on July 3.

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A walk-by parade celebrated Joanne Hurst’s retirement from the LMH Health Board of Trustees.

⚫ Proposal to reopen Volunteer program postponed due to increase in COVID cases in the community.

⚫ Lauren working from home, with time split between Volunteer Services and Douglas County Crisis Center project.

⚫ The Volunteer Finance Committee worked with the LMH Health Foundation to secure funding for 8 Staxi transport chairs for the new LMH Health West campus.

⚫ Allyson working Information Desk and helping to schedule screeners for the entrances.

September 2020: ⚫ The Penny Jones Golf Tournament, the Grand Opening ceremony for LMH Health West, and the Hearts of Gold gala are all either cancelled or moved to virtual events due to the rise of COVID in the community.

August 2020: ⚫ LMH Health College Volunteers assisted with mass testing for faculty and staff at the University of Kansas. The COVID test clinic was set up at the new LMH Health West Campus, making this group of volunteers some of the first to be at the new location!

⚫ LMH Health Volunteer Board gets a private tour of new West campus about a week before it opens.

⚫ Six LMH volunteers participated in a video shoot with the Marketing team at the new LMH Health West campus.

⚫ Sept 14: LMH Health West Campus opens for business, starts seeing patients with same restrictions as main campus.

⚫ Many volunteers signed up with Human Resources to help LMH families in need of tutors or childcare as online school resumed.

⚫ Virtual uniform sale fundraiser for LMH Health Volunteers offered to employees. ⚫ The LMH Health Administration invited community members, staff, and volunteers to a walk-by parade celebration to honor Joanne Hurst’s service on the LMH Health Board of Trustees.

⚫ Amy and Raina both working regular schedule with Gift Shop open 10am-4pm Monday through Friday for personal and window shopping customers, no walk-ins.

Annual Report

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2020-2021

Flu shots for volunteers were offered at a drive-through clinic in October 2020.

Russ Johnson, CEO, took a turn helping as a patient transporter, fall 2020.

October 2020: ⚫ LMH Health Gift Shop opens for one-at-atime walk-in customers with limited hours from 11am-2pm.

⚫ Community Pantry opens just outside of the Emergency Department, stocked by LMH staff with food and personal care items.

⚫ LMH hosted a successful drive-through flu clinic for volunteers to receive their flu shot.

December 2020: ⚫ Santa Hotline for staff and volunteer families to talk to Santa over the phone instead of meeting him in person at LMH.

⚫ 4 part-time and 1-as needed paid patient transporters begin at LMH Health, all of whom were previous volunteers, to help maintain the movement of patients and visitors through the hospital, clinics and physician practices.

⚫ Amy and Raina decorate the Gift Shop for the holidays with steady traffic from staff and patients for personal and window shopping. ⚫ Dec 16: the first round of COVID vaccinations arrive at LMH Health and Shannon Fletcher, Director of Respiratory Therapy, is the first staff member to receive the vaccine.

⚫ LMH Health Volunteer Board, the Volunteers Services staff, as well as Colleen Browne, VP of Human Resources and CEO Russ Johnson caravan through Lawrence to award our three Volunteers of the Year with their long-overdue awards for 2020!

⚫ Plans for COVID testing and vaccination ramp up at year’s end, with opportunity for volunteers to receive testing through LMH.

November 2020: ⚫ Homeless camp opens in the Woody Park space, just north of LMH.

2020 What a Year it Was!

LMH Health Volunteer Services

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Volunteers and Mentor of the Year Awards Due to the Volunteer program being closed for most of 2020, we did not select the Volunteer of the Year awards or Mentor of the Year to be presented this year. We plan to resume these awards for the Annual meeting in 2022.

This Year we celebrate all of our past award winners!

Marguerite Lockwood Volunteer of the Year Award Past Award Winners 2003 2004 2005 2006 2007 2008 2009 2010 2011

Dorothy Green Bea Carlson and Reathyl Brummett Barbara Huyser and Levi Daniels Gaye Groene and Martha Jane Kukuk Jackie Shmalberg Mary Lou Holcomb Beverly Van Dyke and Wallace May Madge Compton Geneva Pohl

2012 2013 2014 2015 2016 2017 2018 2019 2020

Lorna Allen Marge Haney and Shirley Anderson Helen Cobb and Lew Nolan Julie Hack and Dorothy Miller Marian Wilbur and Alan Fisher Paula Carlson Charlyne Michnick Dianna Nelson Bob Williams

Russ Johnson, Jan Pollard, and Allyson Leland, Director of Volunteer Services, present Bob Williams with his Volunteer of the Year award, October 2020.

Annual Report

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2020-2021

The Ryan Kanost Student Volunteers of the Year Past Award Winners 2008 2009 2010 2011 2012 2013 2014

Todd Crawford Justin Groenwold Bryce Ridgeway Jackie McCullough and KyAnne Hall Amar Bhakta Dakota Bunch Sam Ho

2015 2016 2017 2018 2019 2020

Nadia Hamid Eric Wang Alex Adkins Meeli Patel Jacob Steinle Talia Rowland and Auria Jackson

Talia Rowland with Raina Heinrich, Gift Shop Manager (left) and Auria Jackson with Jan Pollard, Russ Johnson, and Lauren Cobb, Volunteer Services Supervisor (right), receiving their Volunteer of the Year awards, October 2020.

Staff Mentor of the Year 2019

Vic White, LMH Therapy Services/Fit Assist

2020 Debbie Ridgway,

Family Birthing Center

L “ ife’s most persistent and urgent question is, What are you doing for others?”

Debbie Ridgway with Lauren Cobb, receiving her Staff Mentor of the Year award, October 2020.

LMH Health Volunteer Services

— Martin Luther King, Jr.

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Financials Gift Shop | Mario’s Closet | LMH Health Volunteers combined Detail of income and expenses will be provided upon request

LMH HEALTH AUXILIARY FINANCIAL REPORT

Auxiliary/Gift Shop/ Mario’s Ending 2020

Auxiliary/ Gift Shop/ Mario’s Ending 2021*

INCOME

(2/1/19-1/31/20)

(2/1/20- 1/31/21)

Merchandise Sales

$417,423

$141,620

Fundraising Income

$17,841

$1,164

Cost of goods sold

$239,797

$73,734

Gift To Hospital

$55,000

$11,000

Scholarships

$11,500

$11,000

Checking/ savings balance

$68,406

$64,015

EXPENSES

2019: audited financials. 2020 figures are unaudited amounts.

Financial gifts to the hospital 2020 The LMH Health Volunteer Board funded $11,000 to purchase wheelchairs for the LMH Health West Campus.

2019

The LMH Health Volunteer Board voted to fund the remaining $55,000 installment of the pledge for $250,000 for the Cardiac Cath Lab renovation.

2018

The Auxiliary Board voted to make the third installment of $65,000 toward the pledge of $250,000 for renovation of the Cardiac Catheterization Lab and Cardiovascular Services initiative. We have a remaining $55,000 left on this pledge.

Annual Report

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2020-2021

Volunteer Services Department Stats 2018

2019

2020*

Volunteers

862

821

457

Volunteer hours

61,131

61,989

11,712

Volunteers oriented

326

332

138

Interns oriented

125

140

72

Observation students processed

145

158

50

Physician Shadowing students processed

116

124

31

*All volunteer, intern, and observation/shadowing programs shut down in March 2020.

Interns resumed in August 2020 but under the direction on the Education and Learning Services department.

Scholarship awardees- 2019 - 2020 School Year The LMH Health Volunteers award three new high school students a $1000 scholarship, renewable for a total of 4 years for students who are anticipating healthcare majors and who maintain a B average GPA. We also award a KU School of Nursing scholarship on alternating years as requested. The following students have received scholarship contributions this past school year:

Rebecca Burmingham: University of Nebraska Avery Carroll: University of Kansas Kele Carter: University of Kansas Elijah Eklund: University of Kansas Brandy Hadl: University of Kansas Eileen Huang: Case Western Reserve University Fiona McAllister: KU School of Nursing Kacee Truong: University of Kansas Emma Yackley: Creighton University Eyerusalem Zicker: Vanderbilt University

LMH Health Volunteer Services

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Our Volunteers Service Awards and Anniversary Pins Celebrating 5 years of service in 2021 (started in 2016) Steve Bachenberg Minakshi Bansal Lynda Berendsen Jane Bireta Edie Boehle Molly Bollman Charlie Bryan Ryan Cooper Robert Fieger Jaime Gabel Cheryl Grosdidier Patrick Haga Rick Koester Linda Lamer Brooke Lapke Lorrin Leland Jerome Marquez Nirali Patel Mary Ann Rasnak Nina Ricci Vince Romero Alex Siebrasse Nathan Thomas Mary Vogel

Annual Report

Celebrating 10 years of service in 2021 (started in 2011)

Celebrating 15 years of service in 2021 (started in 2006)

Paula Baum Jan Cooper John Fritts Glenn Garneau Barbara Giffin Barbara Gorman Jerry Haney Betty Harryman Mary Higgins Marlene Mawson Elizabeth Patton Denise Richards Sylvie Rueff Lynne Tidwell Ione Unruh Dick Verhage

Bob Bechtel Chris Halbert Jean McIntosh Peggy Porter Marty Shaw Anthony Wilkinson

Celebrating 20 years of service in 2021 (started in 2001) Bob Williams

Celebrating 25 years of service in 2021 (started in 1996) Marolyn Anderson Helen Cobb Marian Wilbur

Celebrating 30 years of service in 2021 (started in 1991) Julie Hack

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2020-2021

325 Maine Street | Lawrence, KS 66044 | 785-505-3313 | www.lmh.org