CUSTOMER SERVICE SURVEY
Customer service is a top priority for Larson-Juhl and so it was very important to run a survey earlier in the year to understand where the company is delivering well and where there are improvements to be made. With over 200 responses received, sales & marketing director Matt George and his team have since been digesting the results and implementing changes and improvements accordingly. Some things were quick fixes like adding corner protectors to mountboard packaging while working on web improvements is more of a long-term project, although significant adjustments have been introduced already.
According to Matt: “Overall, we were really, really pleased with the findings of this survey with over 80% of respondents rating us seven or above regarding recommending us to a framer friend and we were delighted to receive comments such as those below.”
Comments “Simon is very knowledgeable about the products and the needs of the framer. He is always professional and quick to respond to any issues. Best rep!” “Seb goes above and beyond for me at every possible opportunity – he always gets back to me and if Larson-Juhl don’t have the solution I need he points me in the right direction” Service, quality and the range and variety of products were confirmed as the most important factors to framers when it comes to mouldings – all of which are at the very heart of our culture.
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