New technology
Port charts way with information technology The winds of change are blowing through Barbados Port Inc. – and this change is being driven by information technology. The Management Information Systems (MIS) Department has recently undertaken the major task of revamping BPI’s processes and technologies with a focus on automation, removing bottlenecks and speeding up transactions. The Department has worked hard to achieve closer engagement and interaction with port customers. In support of this effort, BPI has invested considerably in extending the reach of its network.
Thanks to these technological innovations, BPI customers can now opt for electronic notification via email or text message when their cargo is ready. By the time customers arrive at the Shed 2 warehouse, port staff will have already identified their cargo and moved it to customs for clearance. In addition, Shed 2 has been significantly improved by a new customer waiting lounge with a seating area, free Wi-Fi and large television screens displaying each customer’s cargo status.
Continuous technological expansion
In recent years, the port has expanded its wireless network with a new Meraki mesh that provides greater coverage for the use of handhelds, tablets and other wireless devices. The introduction of Ubiquiti bridges and access points has extended the port’s network to previously isolated areas.
As part of the expansion of the port’s technological services, timely information is provided to shipping agents and consolidators, while cruise ship and vessel schedule information is now available on the BPI website alongside the latest port news and activities via a secure and modern web portal.
In line with these upgrades, the BPI’s newest equipment acquisitions are being fitted for access to data, voice and internet. The port’s lighting systems have been included in this expansion, with a new cloudbased light emitting plasma (LEP) lighting system installed that is monitored and operated remotely.
Greater technological integration has also provided the BPI security team with enhanced control and enabled it to monitor the flow of people and vehicle traffic throughout the port precinct at all times.
Improving customer experience The MIS Department has helped to streamline the port’s cargo and barrel clearance systems by developing an online cargo tracking portal. And it is now possible to complete the security information before goods are collected, thus reducing customer waiting times and improving port operations overall. Shed 2 now has a wireless network that allows cargo to be monitored in real-time via the use of tablets. Transactions can be recorded electronically as they occur, rather than on paper, leading to a speedier delivery of cargo to customers.
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