Intranet Best Practice Examples: Internal Communications for Department Leaders

INTRANET BEST PRACTICE EXAMPLES

Internal Communications for Department Leaders

COMMON DEPARTMENT TOPICS Strategic Initiatives Things to Get Excited About Time-Sensitive Announcements Essential Content Tips + Tricks About the Team Community Engagement

COMMON DEPARTMENT TOPICS Strategic Initiatives Things to Get Excited About Time-Sensitive Announcements Essential Content Tips + Tricks About the Team Community Engagement

Launch Initiative Execution Updates Close Out / Continuous Improvement

LAUNCH INITIATIVE

Q+A format and use of bold makes post easy to skim

EXECUTION UPDATES

Images make this post come alive

Use of video drives engagement

CLOSE OUT

EXAMPLE DEPARTMENTAL TOPICS Strategic Initiatives Things to Get Excited About Time-Sensitive Announcements Essential Content Tips + Tricks About the Team Community Engagement

IT: New Releases; Industry Trends DT: New Releases; Industry Trends HR: How to Get Involved in a Committee; Expanded Benefits; New Programs Marketing/BD: Project Wins; Project Photography; PR; Thought Leadership; Awards; Newsletter; Speaking Engagements; Interesting Pursuits Finance/Accounting: New Investment Options for 401(k) Facilities: Facilities or Fleet Upgrade

DESIGN TECHNOLOGY

Introduce a new hashtag, so interested parties can subscribe

FINANCE Allow users to skim content by using lists and bold

MARKETING @mention the project to make post automatically appear on project profile page

EXAMPLE DEPARTMENTAL TOPICS Strategic Initiatives Things to Get Excited About Time-Sensitive Announcements Essential Content Tips + Tricks About the Team Community Engagement

IT: Service Outages; Reminder to Return Used Laptops; Used Equipment for Sale DT: Stale License Use HR: Upcoming Holidays; Last Change to Sign Up for ____ Marketing/BD: Quarterly Marketing Statistics Finance/Accounting: Last Call to Submit Timesheets/Expenses Facilities: Office Closures for Weather; Pick Up New Key Cards; Maintenance Today

HUMAN RESOURCES

Use clear and direct titles

EXAMPLE DEPARTMENTAL TOPICS Strategic Initiatives Things to Get Excited About Time-Sensitive Announcements Essential Content Tips + Tricks About the Team Community Engagement

Advertise Existing, Newly Published, and Recently Updated Essential Content See Essential Content Checklist

DESIGN TECHNOLOGY

End posts with a clear call-to-action

DESIGN TECHNOLOGY

@mention team members, to notify them of your post.

FINANCE

Drive users to existing wiki pages and documents on your intranet

EXAMPLE DEPARTMENTAL TOPICS Strategic Initiatives Things to Get Excited About Time-Sensitive Announcements Essential Content

IT: Troubleshooting Tips; Getting Help During/After Business Hours; Security Reminders DT: Best Practices; Shortcuts

Tips + Tricks

HR: Getting the Most Out of Wellness/Benefits Program; Holiday Schedule; PTO Info

About the Team

Finance/Accounting: Booking Travel; Submitting Expenses; Downloading Paystubs

Community Engagement

Marketing/BD: Giving the Firm’s Elevator Pitch; Navigating the Proposal Process Facilities: Opening/Locking the Office

DESIGN TECHNOLOGY Use images, gifs and/or videos to make posts come alive

MARKETING

Include relevant links in the body of your post

EXAMPLE DEPARTMENTAL TOPICS Strategic Initiatives Things to Get Excited About Time-Sensitive Announcements Essential Content Tips + Tricks About the Team Community Engagement

Who to Go to for What New Hires, Promotions, Farewells Friendly Posts that Humanize the Team

MARKETING

A simple, custom graphic can help increase the reach of your message

EXAMPLE DEPARTMENTAL TOPICS Strategic Initiatives Things to Get Excited About Time-Sensitive Announcements Essential Content Tips + Tricks Departmental Events About the Team Community Engagement

Requests for Feedback/Surveys Survey Results/”Here’s What We Heard” How to Get Involved Shout-outs/Awards/Thank-you’s

MARKETING

@mention projects, so employees can click on the project profile to learn more

IT/DT

Include documents where employees can learn more

Connect your practice.