Business with Toll-Free Number Versus Business Without Toll-Free Number

Business with Toll-Free Number Versus Business Without Toll-Free Number

“Anyone who is not investing now is missing a tremendous opportunity”- Carlos Slim.

Introduction Investing in toll-free numbers is one intelligent investment by a business. A business can reap more benefits with a toll-free number compared to a business without a toll-free number. A Tollfree India number is a sequence of 1800 numbers that a business uses to connect with customers.

A business can get a toll-free number in India to offer free call service to the customers as the cost of calling is bared by the business. It provides seamless agent-customer interaction that is used by a business for different reasons.

A business with a toll-free India number can benefit in multiple ways from its features. It offers multitasking benefits by just investing in one solution. It can also be integrated with other solutions that a business can choose according to its business needs.

The Important Features of Toll-Free Numbers

1. Call routing and call recording: A business can get a toll-free number in India to automatically route and record all calls. Inbound calls are automatically routed to available agents or specific departments. It helps in managing wait time, direct call transfer, and engagement rate Toll-free numbers also record call inbound calls which reduce the manual workload of the agents. A business can offer productive time while reducing the workload of the agents. The time can be used for better engagement and customer communication.

This feature of a toll-free number supports a business to handle huge call volumes. Small size businesses and start-ups with limited human resources can handle calls easily with toll-free numbers.

2. IVR Menu: Toll-free numbers offer an IVR menu to the customers which supports getting resolutions without even talking to an agent. The IVR menu offers all the needed options for customer support. The menu can be customized as per the best interest of the customers.

With a toll-free number, customers can reach the business and avail of needed services in two steps. The first step is through the IVR menu. The IVR is self-service support that offers almost all needed solutions and assistance. In case the customer is not satisfied, the caller can request a call transfer to the agents or experts. Thus, then the call is directly routed. IVR menu gives customers confidence in engagement. It also offers agents time for quality call communication. As the IVR menu is efficient in resolving issues, the call

traffic is reduced while not compromising on the quality of customer engagement and interaction rate.

3. Building a Brand Value: A business can get a toll-free number in India to build branding value. A toll-free number helps a business to be more visible on all social platforms and every communication platform. It offers a sense of accountability and authenticity in the market. Toll-free numbers are the easiest ways to interact with a business. A business with a toll-free number can easily establish its market value in both national and international markets.

4. Easy to Remember: Toll-free India numbers are easy to remember and recall. It helps to draw customer interest and as well as enhances engagement rate as it is free of cost. Tollfree numbers make communication effortless for customers.

5. 24x7 Support: Toll-free numbers offer 24x7 supports that help a business easily expand market reach. With a toll-free number, a business ensures service delivery at any time. It makes business available, accessible, and customer-centric. It offers space for business scalability.

6. Easy Marketing: A business with a toll-free number is seen to benefit more from higher marketing and sales rate. It helps a business to successfully conduct many campaigns together. As marketing is a time and resource-consuming process, it is easily handled by the toll-free number. The efficiency of toll-free numbers helps a business to manage successful campaigns.

Top Providers of Toll-Free Numbers The toll-free number provider offers different packages that benefit the various needs of different industries. Knowlarity is a famous toll-free number provider in India and globally. It helps a business to grow to its full potential. A business can be completed depending on the solutions offered by Knowlarity. It offers customized solutions as per the needs and budget of a business. Knowlarity is preferred as a better toll-free number provider as it provides a solution for every business size and industry.