Toll-Free Services Assisting Industries to Revive in Crisis

Toll-Free Services Assisting Industries to Revive in Crisis

Different sectors have witnessed a massive change in the business landscape during the pandemic.

Customer expectations have surged. Companies had to forego the traditional working methods and adopt new ways to fulfil evolving demands. The pandemic enabled businesses to adopt new technologies such as the toll-free telephone number to reach out to customers, survive and thrive in the crisis. The unexpected conditions demanded instant changes in the working style and adoption of new technologies. Let’s discuss how the toll-free services have helped businesses stay afloat in uncertain times and provided support.

Attract More Customers: The toll-free no is free for the customers. It is the best approach to attract customers. Offering zero-cost calling services will help businesses acquire more customers by generating more leads and overcoming the challenges of fewer potential customers approaching the company.

Remote Work: Businesses faced huge losses due to sudden closures amid the pandemic. Working styles drastically changed, and remote and hybrid work models took over onsite work. In such scenarios, businesses need and still require tools and technologies to streamline work management.

Toll-free services help businesses to manage their call operations remotely. The toll-free no software is easy to set up with minimal infrastructure. Businesses can drastically reduce operational expenses and allow remote and hybrid teams to work efficiently. Companies can provide streamlined custom support from any part of the world with the help of the software. Companies could and can continue their businesses without the onsite presence of the employees and carry out their activities with the help of a remote workforce.

Build Brand recall value: Post-pandemic businesses are trying to get back on track. They need to build high brand recall value and improve profitability. Businesses are fast realising the importance of

brand value, and toll-free numbers can help them in this endeavor. The toll-free phone numbers are easy-to-remember. The format is simple - in India, these numbers are available in the format 1800ABC-DEFG. Companies can easily attract customers' attention with easy-to-recognize toll-free phone numbers and enhance brand recall value.

Concurrent calls: A business can succeed if it adopts a proactive approach towards customer acquisition and retention. Communication plays a huge role in attracting more customers. When the crisis was at its peak, it demanded quick responses from customers. In an environment full of anxiety and uncertainty, the public needed fast connectivity to businesses. This has been particularly true for the BFSI and the health sector. Toll-free telephone numbers offer the facility to answer concurrent calls and connect with a large number of calls simultaneously. More and more customers can connect with the business and get an answer to their queries. Concurrent calls help companies keep the customer's faith intact and assure that they are available for the business and are just a call away!

Data Security: Data security is one of the prime reasons that urge companies to adopt the latest technologies and tools to protect their and customer data. With the toll-free no, companies access the built-in number masking feature.

The technology prevents data breaches with zero visibility of data. It hides the customer details such as their names and contact numbers while providing streamlined communication via toll-free contact numbers. During the pandemic, when online transactions increased, cyber frauds also increased.

Innocent customers are prone to cyber fraud and get duped via different methods, such as phishing and impersonation. Number masking technology hides customers' details and helps prevent data breaches with zero-data visibility. A business could protect its customer data from misuse and ensure business continuity.

The Bottomline The toll-free telephone number is a highly beneficial solution helping businesses connect with customers and offer streamlined customer engagement. They can attract more customers and increase their revenue. If you are looking for the best cloud telephony company in India, you need not look further than Knowlarity, India’s top cloud telephony company.

It offers toll-free no with several built-in features at competitive prices. Knowlarity has helped several companies tide over the uncertainty in the pandemic and continues to serve them with its highquality products. Get more information on the service provider and its wide range of products by visiting Buy Toll Free Numbers (1800) - Get a Business Toll Free Number in India (knowlarity.com).