NEWSLETTER – FIRST QUARTER EDITION
THE FACE BEHIND THE CHANGES IN DUNGA My name is Joseph Odum, I was among the first employees to join the Company in the year 2003, having transition from the now defunct Municipal Council of Kisumu. Currently I work at Dunga Intake station as the Station in-charge and have been there for two years now.
Mr Joseph Odum at Dunga Intake Treatment Plant-Photo file
When I entered KIWASCO, I was first made the Network Maintenance In charge whereby we began replacing the asbestos pipes with Upvc, and the replacement exercise was later entrenched into the Strategic Plan. During my tenure, I also managed to reduce the time taken to repair leakages to at most 6 hours .
I was then moved to Debt Collection unit as
unit, I was then assigned the position of Me-
the Debt Coordinator. I was the pioneer of
ter Management In-charge. This was at the
that office and one of my legacies is that I
time when the meter test-bench was just
classified the debts according to collectable
constructed and we worked to ensure
and bad debts that needed to be written
smooth installation and operations of the fa-
off. I also took part in formation of the ad-
cility. While at the facility, together with my
justment committee that resolved to sit
team we categorized customer meters ac-
regularly every week .From the debt sec-
cording to their consumption i.e. top 100 and
tion, I was transferred to the New Connec-
bottom 100. For the top 100, we purposed to
tion unit where, just like the debt coordina-
service their meters daily so as to maintain
tor, I was the first ever New Connections In-
their consumption trends. While for the
charge. Through my office, several exten-
bottom 100, we sought to find out why they
sion works of our water lines was initiated;
were performing poorly and take remedial
translating to new connections that I later
measures.
ensured were factored into the billing system. Having served in the new connections
From the test bench, I was posted to Dunga Intake in 2019, where I found the station in a 11 14
