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Touchstone in healthcare JCI accreditation is setting new benchmarks in patient safety and quality improvement

Ashraf Ismail


atient safety is one of the most pressing challenges faced by healthcare providers across the globe. As they are under increasing pressure to regularly monitor and improve quality and efficiency of health care, it has become imperative to create and foster an environment and culture of quality and safety within each healthcare setting. The willingness to acknowledge that adverse events occur in health care has also brought into focus the need to adopt a systematic approach to reduce the real risk of patient harm.

Since launching its accreditation programme in 1999, Joint Commission International (JCI), the world’s most respected accreditation body for hospitals, has been a champion of patient safety and quality improvement in the global healthcare community. Its focus on the highest patient care standards and resultoriented process improvement has helped hundreds of healthcare organisations across the globe achieve success in their pursuit of quality outcomes and patient-centered care. According to Dr Ashraf Ismail, Managing Director, JCI Middle East, “Healthcare organisations are striving to achieve JCI accreditation to demonstrate their commitment to international standards focused on quality and

Dr Ashraf Ismail, Managing Director, JCI Middle East patient safety. By working through the process to achieve accreditation, organisations can identify areas requiring improvement and prioritise key challenges through innovative evidence-based approaches. “The chief merit in seeking JCI accreditation lies in the transformation it brings about to an organisation and its processes,” says Dr Ismail. “It takes strong commitment from the top management, but staff training is also essential to really implement the processes and the policies, and ensure the process is sustained by embracing continuous performance improvement. “Despite the fact that JCI accreditation is voluntary, earning this Gold Seal of Approval recognition is seen as meeting the highest standards of both quality and patient safety,” he adds. Apart from accreditation, JCI also provides educational and advisory services which “are aimed at helping organisations implement practical and sustainable solutions that promote safety and lead to improved quality of care. For instance, JCI’s Safe Health Design consulting services provide guidance to healthcare organisations designing and building or improving facilites. “Research has shown that infection prevention and control, pain management, medical errors and injuries, patient and staff well-being, efficiencies in care delivery, and staff performance are all affected by the built environment. JCI’s Safe Health Design consulting services, therefore, uses evidence-based design principles to assist healthcare organisations with creating a physical environment that fosters safety, quality and operational effectiveness. This ensures that JCI standards are met and safe practices are embedded in the facility design even before accreditation is sought by a healthcare organisation.”

As part of its educational services, JCI also offers diplomas to healthcare professionals in the fields of Infection Control and Quality Management and Patient Safety. “In October this year, JCI will host its most comprehensive educational programme — the Dubai International Practicum on Accreditation and Quality Improvement that has been designed to make the accreditation preparation process as simple as possible by explaining JCI’s methods and standards while also highlighting the best practices and processes needed to achieve accreditation success.” “JCI’s new fifth edition hospital standards will be published in September this year. This represents a bold step forward in quality and patient safety best practices,” says Dr Ismail. “JCI has witnessed phenomenal growth in the Middle East region since its inception here in 2006,” he says. “JCI has become the standard for hospitals in Dubai and Abu Dhabi with American Hospital in Dubai becoming the first in the country and the second worldwide to gain JCI accreditation in 2000.” There are a total number of 183 healthcare organisations accredited by JCI in the Middle East and India. “Of these 68 are in the UAE including 35 in Dubai and 28 in Abu Dhabi,” says Dr Ismail. “In 2013, more organisations in the region have joined us on the journey to excellence.” With the UAE Ministry of Health preparing to launch a campaign to have all hospitals gain internationally acclaimed accreditation, more hospitals in the UAE will soon be adopting the world’s leading best practices in healthcare.

JCI has become the standard for hospitals in dubai and abu dhabi with the american hospital in dubai becoming the first in the country and the second worldwide to gain JCI accreditation in 2000

research has shown that infection prevention and control, pain management, medical errors and injuries, patient and staff wellbeing, efficiencies in care delivery, and staff performance are all affected by the built environment. JCI’s safe health design consulting services, therefore, uses evidence-based design principles to assist healthcare organisations with creating a physical environment that fosters safety, quality and operational effectiveness. This ensures that JCI standards are met and safe practices are embedded in the facility design even before accreditation is sought by a healthcare organisation DrAshrafIsmail


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ProVita international medical Center, abu Dhabi

serving beyond realms of medicine ProVita offers the highest degree of professional medical care and therapy, designed according to each patient’s needs

ProVita International Medical Center, Abu Dhabi — the region’s first facility to provide long-term care for acute, ventilator dependent patients in a non-hospital setting — was awarded Joint Commission International Accreditation earlier this year. Christina Shawky-Boehme, who founded the first ProVita facility in Germany in 1995 before implementing the model here in the UAE, said: “Our motivation has always been to provide quality care of the highest standards in a personalised environment for the local Emirati community. JCIA acts as a global benchmark and their quality approval underpins our efforts.” ProVita Abu Dhabi witnessed high demand from chronically ill patients, who were previously cared for in hospital ICUs or abroad away from their families.

ProVita International Medical Center LLC

We care for you As provider of long-term care for ventilator dependent patients and rehabilitation in a non-hospital setting we are proud to have received JCI Accreditation for our Abu Dhabi facility in early 2013. This provides confidence in the trust that our residents‘ families have extended to us and we take it to amplify our commitment to providing care for our patients. Contact us: Abu Dhabi Khalifa City A, Street 35 Sector SE12, Plot 61 P.O. Box 62635 Tel. +971-2-5571030 Al Ain Sector-Al Sajaa, Al Foah P.O. Box 22076 Tel. +971-3-7044900 MOH 273/1/0/14/6/2013

Such was the need that when the facility reached capacity, ProVita announced the opening of a second 50-bed facility in Al Ain’s Al Foah district. ProVita Al Ain began admitting patients this month. Andrew Escamilla, CEO of ProVita added, “It is our goal to help as many patients in the MENA region as possible and it is incredibly rewarding to see our

sphere of influence grow. Over time we hope to open additional ProVita facilities further afield across the Middle East.’’ ProVita’s doctors, nurses, respiratory therapists and related specialists offer the highest standards of professional medical care and therapy, designed according to each patient’s needs with a clear objective: To enhance quality of life, increase the patient’s human potential and continually promote normalcy for the patient and their families. This quality of life commitment has greatly impacted one resident Yusra, who before being admitted to ProVita was cared for in ICU with no access to the outside world. The 26-year-old was born with a motor neurone disease and her condition severely restricts her upper limb strength, leaving her with only limited movement. Pro-

Vita’s staff accompanies Yusra on outdoor visits twice a week and she is an active member of the social media community keeping up to date with friends via her laptop. Yusra has also recently completed her International Baccalaureate in Business Management. It had long been Yusra’s ambition to study art and ProVita arranged for a teacher to visit her

weekly. Yusra’s talent was recognised by her hero Lt General Shaikh Saif bin Zayed Al Nahyan, Deputy Prime Minister and Interior Minister who asked her to exhibit her work at the recent Access Abu Dhabi event. ProVita cannot change the medical conditions of its patients but the team’s care and support allows each one to realise their potential.

n i n e p o w No ! n i A Al

Quality of Life in Healthcare.

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mediclinic international

Expertise you can trust Mediclinic International delivers quality clinical outcomes that are measurable on a global scale

Mediclinic International, parent company of Mediclinic Middle East, is one of the 10 largest private hospital groups in the world with 52 healthcare facilities in Southern Africa, 14 in Switzerland and 10 in the UAE. The group’s vision is ‘to be respected internationally and preferred locally’, achieved by delivering quality clinical outcomes that are measurable on a global scale, whilst providing the best quality patient care available in the local market. Accreditation by internationally-recognised bodies is central to the achievement of Mediclinic International’s vision, and the group is especially proud of its JCI, COHSASA, ISO and CAP accreditations across three country platforms, all proving that the care it provides, whilst tailored to the individual regions in which it operates, is nevertheless comparable and measurable with the very best healthcare providers worldwide. In the UAE, Mediclinic is committed to the JCI philosophy of

improving the quality, safety and efficiency of health care. Both Mediclinic Middle East hospitals, Mediclinic Welcare Hospital and Mediclinic City Hospital, have been accredited by JCI. The group is eagerly awaiting the re-accreditation process for the hospitals, which will take place in June 2013, and also the first accreditation of its eight clinics, and medical centres, which is taking place at the same time. These facilities include Mediclinic Dubai Mall, Mediclinic Ibn Batutta, Mediclinic Al Sufouh, Mediclinic Beach Road, Mediclinic Arabian Ranches, Mediclinic Meadows, Mediclinic Mirdif and Mediclinic Al Qusais. Following the initial accreditation, the group is delighted that it will be the first network of clinics in Dubai to be accredited by JCI. Dr Pietie Loubser, Chief Clinical Officer at Mediclinic Middle East, actively supports JCI’s initiatives: “With a presence in more than 90 countries, it is safe to say that JCI can provide the interna-

tional benchmarks and indicators of healthcare quality that Mediclinic Middle East seeks to provide its patients and their families. Our mission is to offer our patients medical services of an international standard — expertise they can trust — and this trust is gained both from their personal experiences with us, as well as from independent, expert verification that organisations such as JCI provide. As our remaining eight clinics undergo accreditation for the first time this summer, we look forward to working even closer with the JCI team.”



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37 of SEHA’s facilities with JCIA The SEHA HealthSystem now boasts 7 hospitals, 21 ambulatory healthcare clinics, 5 disease prevention and screening centres, 3 mobile clinics and a blood bank with JCI Accreditation and the JCI Gold Seal of approval.

Delivering Constantly SKMC takes quality of patient care to the highest level

In 2011, when Sheikh Khalifa Medical City (SKMC) was re-accredited for the second time by the Joint Commission International (JCI), it was not only a true endorsement of excellence for the hospital but also a strong validation that it had successfully raised patient safety and quality of care to the highest level. Commenting on this achievement, Fred M. DeGrandis, CEO of SKMC, proudly says, “Our first JCI accreditation was in 2008 but at the re-accreditation in 2011; the JCI feedback was that the hospital had met all but one of the 1,300 standards! This validation of our performance and areas of excellence by an exter-

nal reviewer is evidence of our commitment to consistently deliver the highest standards of quality services to our patients and attain a high level of patient satisfaction.” JCI provides patient-centric assessment of

clinical care and processes and promotes an environment of transparency, he adds. JCI is recognised as a worldwide leader for the improvement of quality in healthcare and this prestigious accreditation must be re-earned and revalidated every three years. “The accreditation process plays a vital role in monitoring delivery of patient care services as all departments within the hospital have to fulfill a wide set of stringent criteria to ensure that the delivery of care is of the highest standard,” says DeGrandis. “The surveyors not only meet with senior management, physicians and nurses but also interview patients and their families to understand their feelings about the quality of care provided, and levels of understanding of their role in care and treatment process.” “The value of the accreditation process lies in the fact that JCI, instead of looking at mere document/policy processes, is keenly following the care of a patient from the moment he establishes his first contact with the hospital until discharge,” he adds. “This process is vital to assure patients that practices followed by the hospital are safe and consistently meet the highest standards of quality care. By focusing on the areas that most directly impact patient care, it renews trust and confidence in both the care giver and the patient.”

Serving diverse communities Enhanced patient experience at Mafraq Hospital

Since its establishment in 1983, Mafraq Hospital, located just 35 kilometres southeast of the UAE’s capital, Abu Dhabi, has been setting new standards in medical care. Its wholehearted commitment to world-class quality patient care, cutting-edge clinical research and first-rate training of physicians and nurses, has seen the hospital introduce new standards and measures to significantly improve the health and well-being of the diverse communities it serves. Fostering a culture of quality and patient safety has always been a priority at Mafraq Hospital. It was therefore the need to enhance patient experience and improve their quality of life that led Mafraq Hospital to align itself with the Joint Commission Inter-

national (JCI) in 2011. According to Dr Bill Brock, Chief Quality Officer at Mafraq Hospital, “We chose JCI because it offers gold standards in healthcare-specific needs and has a widely reputed long-term international experience in quality and safety control. Our goal was to be accredited to the highest standards possible to offer the levels of care on par with international standards.” JCI offers expert-based solutions in problematic areas in healthcare and this has been in-

Healthcare Leaders Excellence journey continues at Corniche Hospital

As one of the largest maternity and neonatal healthcare facilities in the UAE, the 299-bed Corniche Hospital in Abu Dhabi provides facilities for more than 8,000 births and over 120,000 outpatient visits a year. Committed to improving the quality, safety, and efficiency of the hospital’s services and clinical care, Corniche Hospital made a conscious decision in 2007 to meet the highest international benchmarks for patient care standards and results-oriented processes by earning accreditation from Joint Commission International (JCI), the internationally reputed standardssetting and accrediting body in healthcare. It has since been re-accredited in December 2010 and is looking forward to another survey in December this year.

strumental in the adoption of several best practices at Mafraq Hospital since it achieved JCI accreditation in October 2011. “A notable change has been the way in which we assist our patients right from the moment they first enter the portals of the hospital,” says Helge Springhorn, Director of Quality. “All elements of patient safety are now a part of the whole journey in providing excellent patient care and driving the organisation towards worldclass standards.” “One of the values JCI has

“Our patients are at the heart of our services and Corniche Hospital is committed to providing them safe and effective care of the highest quality and value,” says Ronald Lavater, CEO of the hospital. “We selected JCI because it has a comprehensive approach that helps hospitals set guidelines for international standards of care Ronald Lavater leading to positive impacts on patient outcomes, safety and satisfaction.” “We believe that the process of accreditation is about continuous performance improvement efforts ­— it is focused on meeting standards every day, not just for the days of the survey,” emphasises Lavater. “Over the years, we have been monitoring the quality of our services and we take pride in the efforts we made in improving patient safety and also in emergency preparedness. The involvement of every employee of the hospital in the accreditation process has also fostered stronger team work and led to greater competencies for our staff.” One of the most notable achievements has been the patient identification process in medication management, he adds. “It is vital to ensure that the right medicine is administered to the right person in the

helped us achieve is the standardisation of our communication practices,” she says. “From OP to ER to ICU and at every step in the healthcare process, the way in which we communicate information is critical to the well-being and safety of our patients. The JCI Accreditation has enriched our operations and we are glad that our patients recognise this change. It is our mission to constantly improve and further enhance our best practices as we continue to deliver healthcare with the highest quality standards.”

Commitment With Care Al Rahba fosters a culture of patient safety and quality

In May 2006, Al Rahba Hospital in Abu Dhabi achieved the unique distinction of becoming the first public hospital in the UAE to be accredited by the Joint Commission International (JCI). The hospital was granted JCI re-accreditation in 2009 and 2012, confirming its credo of continuous improvement in patient care. According to Timothy Dentry, Chief Executive Officer of Al Rahba Hospital, “Our mission is to improve the health of the community by providing internationally recognised standards of care. The reaccreditation from JCI not only reaffirms Al Rahba’s commitment to quality and compliance with the highest standards of healthcare services; it also validates the safe, efficient and well-managed facilities provided at the hospital.” “Safety of patients remains our foremost priority,” he continues, “and the re-accreditation is a valid seal of approval that the Hospital is trustworthy, facility standards are high and that staff, procedures, and administrative infrastructure are monitored reg-

ularly. Al Rahba has also attained very high levels of patient satisfaction because our patients are confident that their care and treatment is set against the highest international best practices.” The accreditation process ensures that the operations/ policies of the healthcare facility meet the required stringent standards of the accreditors. “JCI accreditation standards are designed to encourage continuous improvement efforts. JCI offers very specific guidelines which identifies flaws, suggests areas for improvement, alters the way we look at quality and how we report errors and evaluate risks.” By providing an evidence-based framework for hospitals, the accreditation process itself leads to a better-run hospital, he adds. “For instance, the review process helped us identify the community demand for certain services, and consequently specialised services such as the Diabetic Care Clinic opened at the hospital.” “I believe the true value of accreditation lies in its potential to improve the quality and safety of care provided to the patient,” says Dentry. “Yet another great outcome is that it also helps to rally the staff together as a team. The accreditation process is a continual one; it is not limited to the period of the survey. At Al Rahba Hospital, we consider it a quality improvement tool that fosters and helps build a culture of patient safety and quality - every single day.”

Improving patient safety Commendable efforts made by Al Gharbia Hospitals to make JCI accreditation achievable

Al Gharbia Hospitals manage six hospitals, one comprehensive family healthcare centre, and three primary healthcare centres in the western region. According to Salem Eisa Al Mazrouei, CEO, the hospital’s core business is to provide comprehensive outpatient, emergency medical services and essential specialised services to the rural community of this region. These specialties include internal medicine, paediatrics, obstetrics, general surgery, dental, ENT, laboratory and radiology services. Most of the services offered are primary and secondary levels, with few but growing tertiary care services. Al Gharbia Hospitals strategy for all facilities include phased manner of accreditation by Joint Commission in the US. Joint Commission International (JCI) accreditation is the proven process to help ensure a safe environment for the patients, staff and visitors. This voluntary process demonstrates the organisation’s commitment to continuously improving patient safety. All AGH hospitals are dedicated to clinical excellence for

right dose in the right way and at the right time. The five rights is a top priority for the hospital and we have implemented a new medication administration system that offers greater checks and balances for our caregivers and a safer hospital for our patients.”

all its patients. The most important benefit of JCI accreditation is its enhanced reputation among stakeholders and the domestic and international communities. Making a decision to obtain JCI accreditation is a journey, a culture shift, and a visible commitment to improve the quality of patient care and services. JCI Accreditation helped Al Gharbia Hospitals to improve public trust as an organisation that values quality and patient safety, involves patients and their families as partners in the care process, builds a culture open to learning from adverse events and safety concerns, ensures a safe and efficient work environment that contributes to staff satisfaction, establishes collaborative leadership that strives for excellence in quality and patient safety, and understands how to continuously improve clinical care processes and outcomes. MZH and DFMC have successfully completed the JCI accreditation in the year 2011 and 2012. Mirfa hospital is proposed for accreditation during the year 2013. The activities of Mirfa Hospital includes attending of JCI practicum, conducting mock survey, continuous training programmes, follow up of surveys, etc.

“The accreditation process is an ongoing journey for Corniche Hospital,” Lavater reiterates. “We value the accreditation process because it makes us a better hospital when we are continually improving processes and quality of healthcare for our patients.”

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Setting new benchmarkS AHS is the first organisation worldwide to achieve the ‘network accreditation’ from the Joint Commission International Mohamed Hawas Al Sadid At the Ambulatory healthcare Services (AhS) we consistently seek to deliver the highest quality healthcare services to the community in Abu Dhabi. towards this end, we continue to identify and implement effective strategies to enhance operations across our challenging mandate. Our sustained efforts have helped position us as a key player in the emirate’s healthcare sector. In June 2012, AhS became the first organisation worldwide to achieve the ‘network accreditation’ from the Joint Commission International (JCI). the prestigious endorsement was achieved through our compliance with JCI Ambulatory Standards (April 2010 edition) across 20 healthcare centres, five disease prevention and screen-

enhancing liveS ing centres and three mobile clinic solutions. this milestone reaffirms our commitment to enhancing the quality of life of the community in Abu Dhabi through the delivery of comprehensive healthcare services on par with international standards. the accreditation process, which required 18 months of devoted preparation, focused on the assessment of key service areas in compliance with JCI standards. the accreditation entailed personnel training, review of policies and procedures and the development of key teams across AhS networks. AhS facilities were also assessed through a

mock survey conducted by JCI consultants from the US. In the final stages of the evaluation, a team of five surveyors from JCI conducted random intensive assessment on 20 AhS centres and interviewed senior management and front-line staff to gauge the implementation of JCI standards at the centres. these extensive efforts by the organisation resulted in the successful positioning of AhS as the first healthcare provider in the world to achieve the JCI ‘network accreditation’. this achievement has laid a strong foundation for AhS to continue its journey of providing premium quality healthcare services to the emirate of Abu Dhabi. Writer is the Acting Chief Executive Officer, Ambulatory Healthcare Services

BuIldIng A Culture of SAfety JCI re-accredits tawam Hospital for the third time

In 2006, tawam hospital in Al Ain, Abu Dhabi, became one of the UAe’s first public hospitals to receive Joint Commission International (JCI) accreditation. this premier 461-bed tertiary care facility has since then been re-accredited twice in 2009 and 2012 — and this renewal is seen as a great endorsement of the hospital’s commitment to its patients. According to Gregory F. Schaffer, CeO of tawam hospital, “JCI accreditation enhances our reputation as a hospital dedicated to clinical excellence and recognises our commitment to improve the quality of patient care and services. Our pursuit of quality in healthcare is based on our strong commitment to a multidisciplinary approach. More importantly, our people recognise that excellence and quality improvement is a never-ending journey.”

Surveyors from JCI conducted an audit of the hospital’s services and documentation processes in november last year and commended the quality of tawam’s healthcare provision based on robust processes. they were particularly impressed by its successful programmes focused on Patient Safety and health and Patient education such as the sixstep patient safety programme that helps create a culture that targets system failures and not individual fault. “tawam’s leadership realises that building a culture of safety is a continuous process and it requires patience, perseverance, commitment and engagement,” says Schaffer. tawam hospital has established its own process to develop and review new health and patient education tools to support verbal teaching and improve patient compliance. Since the beginning of 2011, a total of 78 Community health education Lectures have been held to promote health and improve well-being as well as enhance the prevention and early detection of diseases among people. Among other key initiatives include 45 health awareness events involving 10,562 people from the community. In addition, apart from popular social media, two health education tV channels also continuously disseminate patient health information in Arabic and english via closed circuit tV network within the hospital.

Patients always come first at Al Ain Hospital the mission of Al Ain hospital (AAh), a highly specialised acute care and emergency hospital with 402 beds and more than 35 medical departments and divisions, is to serve the community by providing quality patient care with a focus on clinical excellence. It was this commitment to meeting worldclass healthcare standards by demonstrating high clinical expertise and maintaining safe facilities that earned Al Ain hospital its first Joint Commission International (JCI) accreditation in 2010. According to Jim Purcell, CeO of AAh, “It is a great honour to have our hospital recognised by the JCI because the accreditation is an established methodology for improving the quality and safety of healthcare delivery. Being assessed by an external reviewer on areas of performance and excellence as well as areas of improvement against the highest internationally accepted standards sets the tone for hospitals to perform as it examines quality and accountability in the healthcare organisation.” the JCI accreditation process at AAh has led to great improvement in the levels of communication to patients and their families thanks to the various education tools, says Purcell. “We have also been able to significantly reduce waiting intervals at outpatient and emergency room settings. In addition, it has also enabled us to stratify a quality tracking system to integrate electronic medical records in the system.” Until September last year, AAh was operating under a third party management. “Since then, several quality improvement measures have been initiated,” he adds. “these include the addition of new nursing staff to provide better levels of services; and the addition of patient experience representatives to gather feedback on levels of satisfaction amongst patients seeking treatment at the hospital.” According to Purcell, since the JCI accreditation process began in June 2010, the preparation for the assessment enabled AAh to take an in-depth look at all its systems to maintain highest levels of quality of care, and ensure that the education process is ongoing with relevant training for staff. “this pursuit of quality suggests a never-ending quest for improvement and the aspiration to achieve higher standards. the JCI accreditation is an on-going process. As we focus on areas of improvement, we are not preparing for the test; we are preparing for the future.”

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medcare Hospital

Pursuing excellence in patient care The healthcare pioneer continues to expand into new horizons, while transforming the care culture by engaging, educating and activating patients

Medcare Hospital, a premium healthcare facility in Dubai with advanced medical and emergency services, continues its distinctive approach in order to achieve excellence in patient care. The hospital strives to deliver the highest quality comprehensive healthcare of international standards to the people it serves through the synergy of highly qualified medical professionals and state-of the-art medical technology. The 67-bed facility, located in Jumeirah — adjacent to Safa Park, between Sheikh Zayed and Al Wasl Road — offers advanced medical care and emergency services. With the JCI accreditation achieved by Medcare Hospital within seven months of commissioning the facility, its patients continue to benefit from consistency in the standards of care, patient education, confidentiality and global benchmarking. Medcare acts as a centre of excellence in primary, secondary and selected tertiary care services. Commenting on the hospital’s commitment to patient safety and quality of care, Dr Azad Moopen, Chairman of Medcare Hospital

and DM Healthcare group, said: “Safety and quality of care being provided to the patients is extremely important for us, as a pioneer in healthcare industry in the region. We are among a few global medical facilities that have proven their commitment to high standards of patient safety and quality of care in the very first year of commissioning. “Since our inception, we have strived to create environments that focus on quality, safety and continuous improvement. We always aimed to stimulate continuous and systematic improvements in its performance and outcome of patient care. Excellence and quality improvement is a never-ending journey for us.” Medcare Hospital ensures that all its patients are empowered to expand their role in self-care and decision-making, with its commitment to showcase excellence in patient care and achieve patient satisfaction. Ala Atari, CEO of Medcare Hospital, said, “With the growing demand for healthcare in the UAE and our commitment to provide high quality care, combining clini-

ala atari, Ceo, medcare Hospital cal skills and cutting-edge technologies, Medcare Hospital will soon initiate immediate further expansions such as developing Physiotherapy and Rehabilitation Centres and new satellite centres in various parts of Dubai. The expansion project is expected to increase our patients’ access to evidence-based healthcare, and achieve a significant position for Medcare in the global medical

tourism map.” Medcare’s commitment to achieve excellence in each division of healthcare has also led to the set-up of a comprehensive stateof-the-art hospital that specialises in spine and orthopedic issues, namely Medcare Orthopaedic and Spine Hospital (MOSH) in Dubai. “At Medcare, we consistently achieve high patient satisfaction levels across our verticals. We have

a strong focus on the high demand areas of medical specialities, which are being integrated to enhance our expertise and provide even better outcomes on par with global standards. We believe that a satisfied patient is a practice builder. When it comes to quality, it doesn’t stand still. So that we would strive to provide better care and exceed each and every patient’s expectations,” Atari concluded.

al noor Hospital Group

Improving the quality of life Al Noor Hospital is committed to a continuing process of improvement in all areas of the hospital’s activities, the efficient use of resources, and the development of education and training

Dr Kassem alom, managing Director of al noor Hospital with Derick Basternak, Director of JCia me office al Noor Hospital is a well-established healthcare operation and management company based in Abu Dhabi. It owns and operates Al Noor Hospital that was established in 1985 and has developed into a leading private hospital in the emirate of Abu Dhabi. Al Noor Hospital specialises in healthcare management and provides expertise to clients in many areas. In particular, the company has extensive experience in the management and operation of acute hospitals and the provision of consultancy services in all areas of healthcare activity. The company has strong and active links with affiliates in UK’s National Health Service and the Health Authority of Abu Dhabi in addition to a number of international health institutions. The company is committed to a continuing process of improvement in all areas of the hospital’s activities, the efficient use of resources, and the development of education and training. Al Noor Hospital firmly believes that high-quality and accessible healthcare are a fundamental element of any society that strives to improve its overall quality of life. The establishment assembled an experienced international hospital operation team that is qualified to deliver excellent healthcare management and operation services. In April 2000, Al Noor was awarded the prestigious ISO 2002 Certificate, the first private hospital in Abu Dhabi to achieve this award. In 2002, Al Noor won the International Award for Best Performance. Al Noor has continued to succeed by winning the Sheikh Khalifa Excellence awards in 2003, 2005 and 2007. Recently JCIA accreditation was awarded to Al Noor Hospital Al Ain City, Al Noor Hospital Khalifa Street and Al Noor Hospital Airport Road, Abu Dhabi. The hospital provides a wide range of inpatient and outpatient medical and surgical services with 24 hours accident and emergency services to the residents of Abu Dhabi and Al Ain City, the other emirates and patients from the

other Gulf states. Equipped with the latest, most advanced medical equipment, the hospital remains an inventor, always keen to introduce the latest diagnostic and treatment techniques. Al Noor Hospital moved to a new purpose-designed 100-bedded facility in Khalifa Street in Abu Dhabi in mid-1999. Fully equipped with the latest state-of-the-art equipment, Al Noor provides the following acute services to the residents of Abu Dhabi: al noor Hospital al ain City Under the guidance of His Highness Shaikh Sultan bin Zayed Al Nahyan and as directed by His Excellency Shaikh Mohammed bin Butti Al Hamid, Al Noor Medical Company opened a private hospital in the centre of Al Ain City in November 2005 to serve the local community of nationals and residents. The new facilities at Al Noor Hospital Al Ain City have further enhanced the healthcare environment and private insurance also exists. al noor Hospital airport road abu Dhabi Under the guidance of His Highness Shaikh Sultan bin Zayed Al Nahyan and as directed by His Excellency Shaikh Mohammed bin Butti Al Hamid, Al Noor Medical Company began the process of establishing a private hospital on Airport Road Abu Dhabi. The new facilities at Al Noor Hospital Airport Road have further enhanced the healthcare environment with this being the nearest hospital to Al Mafraq Hospital, and additionally being at a halfway distance to the centre of the city of Abu Dhabi. This facility, which opened in 2007, comprises VIP and Royal Suites. New specialised services like renal dialysis are part of the new setup along with IVF and oncology. Further information concerning Al Noor Hospital can be obtained by visiting


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