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LIFESTYLE / DAY IN THE LIFE OF
Day in the life of...
Paul Filippone, state manager mortgage broking, Bank of Melbourne 6:00am: Wake up and look out the window, it’s a nice day so I get up, put on my running gear and head out for a 45 minute run – exercise helps to work out the kinks and puts you in a great frame of mind for the day ahead. Having said that, if it’s raining I hit snooze faster than Usain Bolt!
7:15am: A quick breakfast with my gorgeous five year old princess Ruby Rose and my wife Rose. For me it’s sour dough toast and an espresso, for her, sour dough with Nutella and sprinkles and a glass of juice.
7:30am: I’m on the way to work, I like to surf the radio stations – I usually end up with talk-back radio on the drive to the Bank of Melbourne head office on Collins Street.
8:00am: The work day is off and running. I review any emails that have hit my inbox overnight, review the stats from yesterday and prepare for my 9am teleconference with the BDM team.
9:00am: The team dials in for our daily sales teleconference, we review and discuss the previous day’s results and talk about the proactive visits and activities we have planned for the day ahead.
10:00am: I touch base with my boss Clive Kirkpatrick, GM of mortgage broking for the St. George Banking Group – we cover off the key messages from the sales teleconference and discuss our upcoming Aggregator Briefing.
“It’s been a morning of short sharp results and actions focused meetings – I need another espresso” Paul Filippone
11:15am: Operations engagement meeting – this is a regular meeting with our processing teams to understand where we are at with our service levels and whether there are any impacts I need to be aware of or in turn any issues I need to cover off with them.
1:00pm: Lunch at “Mr Huang Jin” with a Flame broker and a BDM – let’s face it we’re in a relationships business and many a solid business relationship is built over good dumplings.
2:00pm: I spend the afternoon visiting brokers with one of my BDM team; there’s nothing like getting back to the fundamentals of doing business. Getting out on the road to talk to brokers, understand their business and help to leverage relationships to create great outcomes for our customers.
10:30am: Meeting with Gavan Thompson, head of retail to discuss and benchmark retail performance against broker performance. We also discuss leveraging branch and broker relationships to gain the most traction for our MyBank strategy.
11:00am: It’s been a morning of short sharp results and actions focused meetings – I need another espresso before I attend the last one for the morning. 62 | NOVEMBER 2013
5:00pm: Back in the office, I check my email, listen to phone messages, check on our numbers for the day – general housekeeping.
7:00pm: Home in time for dinner with Rose and the princess, they’re my lifeblood, my peace and my inspiration for life. Ruby Rose asks “how many loans did you get today Dad?” – “did you talk to Clive?”
9:00pm: Watch some Ray Donovan, my favourite new show, and finish the day with a cheeky glass of red.