NEWS Banks’ meagre rate cuts ‘disappointing’, Flavell says Franchise CEO says lenders have chosen profits over customer outcomes P8
ANALYSIS Battle of the generations Does Gen Y have it harder than previous generations? P12
BEST PRACTICE Amp up your impact How brokers can increase their influence P16
AUGUST 2016 ISSUE 13.16
INDUSTRY SPOTLIGHT Boosting business
Commercial lending success stories P18
TECH FOCUS Fintechs prove themselves to banks
Survey reveals banks keen to partner with disruptors P22
GARRY DRISCOLL Boutique Outsource Solutions’ CEO on why back-office outsourcing is a smart move for brokerages P10
MARKET WRAP Mixed views on housing market Aussies’ contrasting opinions on the state of housing P26