ProductLifecycle
Management(Volume1)
21stCenturyParadigmforProductRealisation
FourthEdition
JohnStark
123
JohnStark
JohnStarkAssociates
Geneva,Switzerland
ISSN1619-5736ISSN2197-6589(electronic) DecisionEngineering
ISBN978-3-030-28863-1ISBN978-3-030-28864-8(eBook) https://doi.org/10.1007/978-3-030-28864-8
1st–3rd edition: © SpringerNatureSwitzerlandAG2005,2011,2015 4th edition: © SpringerNatureSwitzerlandAG2020
Thisworkissubjecttocopyright.AllrightsarereservedbythePublisher,whetherthewholeorpart ofthematerialisconcerned,specificallytherightsoftranslation,reprinting,reuseofillustrations, recitation,broadcasting,reproductiononmicrofilmsorinanyotherphysicalway,andtransmission orinformationstorageandretrieval,electronicadaptation,computersoftware,orbysimilarordissimilar methodologynowknownorhereafterdeveloped.
Theuseofgeneraldescriptivenames,registerednames,trademarks,servicemarks,etc.inthis publicationdoesnotimply,evenintheabsenceofaspecificstatement,thatsuchnamesareexemptfrom therelevantprotectivelawsandregulationsandthereforefreeforgeneraluse.
Thepublisher,theauthorsandtheeditorsaresafetoassumethattheadviceandinformationinthis bookarebelievedtobetrueandaccurateatthedateofpublication.Neitherthepublishernorthe authorsortheeditorsgiveawarranty,expressedorimplied,withrespecttothematerialcontained hereinorforanyerrorsoromissionsthatmayhavebeenmade.Thepublisherremainsneutralwithregard tojurisdictionalclaimsinpublishedmapsandinstitutionalaffiliations.
ThisSpringerimprintispublishedbytheregisteredcompanySpringerNatureSwitzerlandAG Theregisteredcompanyaddressis:Gewerbestrasse11,6330Cham,Switzerland
Preface
ThisisthefourtheditionofwhathasbecomethePLMReferenceBook.Product LifecycleManagement(PLM)isthebusinessactivityofmanaging,inthemost effectiveway,acompany’sproductsallthewayacrosstheirlifecycles;fromthe very firstideaforaproductallthewaythroughuntilitisretiredanddisposedof.
PLMisabout “managingproductsacrosstheirlifecycles”,anditappliestoany companywithaproduct.Itappliesinallsizesofcompanies,rangingfromlarge multinationalcorporationstosmallandmediumenterprises.It’sappliedacrossa widerangeofindustrialsectorsincludingaerospace,apparel,automotive,beverage, consumergoods,constructionequipment,defence,electricalengineering,electronics,food,lifesciences,machinery,machinetool,mechanicalengineering, medicalequipment,pharmaceutical,plastics,shipbuilding,shoe,software,transportationandturbine.
Inthemiddleofthetwentiethcentury,between1945and1970,thingschanged littleintheworldofproducts.Companies,andtheirexecutives,managersand employeesworkedouthowtosucceedinthatenvironment.Theyhadanaccepted wayofthinking,aparadigm,aboutthewayproductsweremanaged.Forexample, companieswereorganisedbydepartment,therewasamultilevelhierarchyof middlemanagers,informationwasonpaper,secretariesproducedtechnicalreports ontypewriters,andengineersusedsliderulesforcalculations.TheIronCurtain dividedthecapitalistWestfromthecommunistEast.IntheUSandWestern Europe,engineerswerepredominantlymen,whiteandwhite-shirted.
The1970ssawthebeginningofaperiodofachange.It’sworthremembering thatIntelwasfoundedin1968,Microsoftin1975andApplein1976.
Between1970and2015,forvariousreasons,theproductlandscapechanged rapidlyandsignifi cantly.ManynewproductsappearedasaresultoftheElectronics Revolution,theSoftwareRevolution,theBiotechnologyRevolutionandthe NanotechnologyRevolution.TheInternetandtheWorldWideWebemerged. Manynewproductsweremechatronic,containingmechanical,electrical,electronic andsoftwarecomponents.Thedevelopmenttimeandthelifetimeofmanyproducts wasslashed.Aswellaschangesinproducts,therewerechangesintheenvironment inwhichproductsweresoldandused.Thereweregeopoliticalchangessuchas
v
globalisation,theendoftheColdWarandtheemergenceofChinaasamajor manufacturingcountry.Otherchangesresultedfromconcernsaboutglobal warming,theenvironmentandsustainability.Inresponsetoallthesechanges,the paradigmformanagingproductschanged.Thenewparadigm,PLM,emergedatthe beginningofthetwenty- firstcentury.
Whatisthisnewparadigm?Inotherwords,howshouldacompany,itsexecutives,managersandemployeesbeorganisedandworkinthisnewenvironment? Andanotherquestion,howshouldacompanytransitionfromtheoldparadigmto thenewparadigm?Whatsetofactionswillacompanyhavetoexecutetoachieve thechange?Thisbookanswersthesequestions.
ThePLMparadigmemergedatthebeginningofthetwenty- firstcentury,andhas beenevolvingsincethen.Itwasdescribedinthe firsteditionofthisbook,which waspublishedin2004.Thesecondeditionofthebookwaspublishedin2011,the thirdeditionin2015.Sincethen,theparadigmhascontinuedtoevolve.Therehave beenmorechangesintechnologies,productsandthePLMenvironment.PLMhas becomemoreandmoreimportant.And,duetotechnologicaladvancesinareas suchasSmartProducts,theInternetofThings,Industry4.0andArtifi cial Intelligence,newopportunitiesforPLMhaveappeared.Thisfourtheditionofthe bookaddressestheseadvancesandtheever-increasingapplicationofPLM.Asfor thepreviouseditions,itdrawsontheextensivePLMconsultingactivitiesand experienceoftheauthor.
Theunderlyinglogicforthestructureandcontentofthebookisbuiltonthe PLMGrid,aconceptoutlinedinthe firstchapter.ThePLMGridshowstheten components:(products;businessprocesses;productdata;theProductData Managementsystem;otherPLMapplications;facilitiesandequipment;techniques; people;managementandorganisation;andobjectivesandmetrics)thathavetobe addressedwhenmanagingaproductacrosstheproductlifecycle.
Thebookhas15chapters.The first2chaptersintroducePLMandthePLM environment.Chapter 3 addressesproducts.Chapter 4 focusesonbusinessprocesses.ThesubjectofChapter 5 isproductdata.Chapter 6 addressesProductData Managementsystems.Chapter 7 looksatotherPLMapplications.Thecontent ofthefollowingchapterincludestechniquesandmethodsinthePLMenvironment. ThesubjectofChapter 9 istheInternetofThings.ThatofChapter 10 isIndustry4. 0andthemanufacturingenvironment.Chapters 11 and 12 addressOrganisational ChangeManagement(OCM)andprojectmanagement.Chapter 13 looksattherole ofexecutivesinPLM,Chapter 14 atthePLMInitiative.Chapter 15 givesexamples ofPLMinindustry.
Manyofthechaptersaddresssubjects,forexample,OCM,thatarehugeareasin themselves.Therearealreadymanybooksaddressingthesesubjects.Theintention ofthesechaptersisn’ttorepeateverythingknownaboutthesubject.Instead,it’sto provide,forthespecificenvironmentofPLM,anintroductionthatwillenable peopletoworkmoreeffectivelyonPLMactivities.Thebookcanbethoughtofas “PLM101”.Itwillbeusefulforthoseworkingonacompany’sPLMactivities.It willbeagoodon-boardingtoolforanyonejoiningaPLMInitiative.Itwillalsobe usefulforundergraduateandpostgraduateuniversitystudentslearningaboutPLM.
vi Preface
Theauthorhasworkedwithmorethana100companiesofmanysizes,andin manyindustries,duringtheemergenceandgrowthofPLM.Sharingtheresulting experienceandknowledgemeetstheinnatehumandesiretoimprovetheWorld. PLMis,ofcourse,importantforcompanies.ByadoptingandimprovingPLM, companiesincreaseproductrevenues,reduceproduct-relatedcosts,maximisethe valueoftheproductportfolio,andmaximisethevalueofcurrentandfuture productsforbothcustomersandshareholders.But,inawidersense,PLMisalso importantforMankind.Theplanet’s7billioninhabitantsallrelyonproductsof varioustypes,andthegreatmajoritywouldbenefi tfromfaster,easieraccessto betterproducts.PLMisawin-winforusall.
Geneva,SwitzerlandJohnStark
Preface vii
Contents 1ProductLifecycleManagement(PLM) 1 1.1WhatIsPLM? 1 1.1.1De finitionofPLM 1 1.1.2De finitionofthePLMInitiative 1 1.1.3AParadigm 2 1.2ThisChapter 3 1.2.1Objective ................................. 3 1.2.2Content .................................. 3 1.2.3Relevance ................................ 4 1.3TheP,LandMofPLM ............................. 4 1.3.1ThePofPLM ............................. 4 1.3.2TheLofPLM ............................. 6 1.3.3TheMofPLM ............................ 7 1.4TheScopeofPLM ................................. 7 1.4.1ActivitiesintheScopeofPLM 7 1.4.2ThePLMGrid 8 1.4.3ResourcesintheScopeofPLM 9 1.5ThePLMParadigm 13 1.5.1ParadigmChange 13 1.5.2FromTwentieth-CenturyParadigmtoPLM 14 1.5.3OrganisationofWork 14 1.5.4Orientation:FromTechnicaltoBusiness 16 1.5.5InformationCalculation,Storage andCommunication 18 1.5.6SpanofInterest ............................ 19 1.5.7ValueofProductData ....................... 20 1.5.8ManagementApproach ....................... 20 1.5.9Focus .................................... 21 ix
1.6PLMConsequences 22 1.7PLMCorollaries 24 1.8TheSpreadofPLM 25 1.9Benefi tsofPLM 26 1.9.1Financial,Time,Quality 26 1.9.2OperationalBenefits ......................... 28 1.10OvercomingProblems,EnablingOpportunities ............. 28 1.10.1ManagingtheProductIsn’tEasy ................ 29 1.10.2LossofControl ............................ 30 1.10.3SourcesofProblems ......................... 32 1.10.4Opportunities .............................. 32 Bibliography .......................................... 33 2PLMandItsEnvironment ............................... 35 2.1ThisChapter 35 2.1.1Objective 35 2.1.2Content 35 2.1.3Relevance 36 2.2IssueswiththeDepartmentalParadigm 39 2.2.1SerialWork flow 39 2.2.2DepartmentalOrganisations 41 2.2.3PiecemealImprovements 43 2.3ProductDataIssues ................................. 44 2.3.1ALotofProductData ....................... 44 2.3.2PoorChangeManagement .................... 45 2.3.3DatanotLinkedtoManagementTools ........... 46 2.4AComplex,ChangingEnvironment ..................... 46 2.4.1Change .................................. 46 2.4.2Interconnections ............................ 47 2.4.3ChangesDrivingPLM ....................... 52 2.4.4Result ................................... 53 2.5Examplefrom “BeforePLM” 54 2.5.1Introduction 54 2.5.2QuantitativeFeedback 57 2.6ProductPains 57 2.6.1AerospaceProducts 58 2.6.2PowerPlants 60 2.6.3AutomotiveProducts 60 2.6.4FinancialProducts 61 2.6.5OtherProducts 61 2.6.6CurrentandFutureNightmare 63 x Contents
2.7ProductOpportunities 64 2.7.1GlobalisationOpportunity 65 2.7.2TechnologyOpportunities 65 2.7.3Social/EnvironmentalOpportunity 68 2.7.4HumanResourceOpportunity 68 2.7.5TheResultandtheRequirements ............... 69 Bibliography .......................................... 69 3PLMandProducts ..................................... 71 3.1ThisChapter ...................................... 71 3.1.1Objective ................................. 71 3.1.2Content .................................. 71 3.2ProductImportance,Range,Instance .................... 72 3.2.1ImportanceoftheProduct ..................... 72 3.2.2WideRangeofProducts 72 3.2.3MoreThantheProduct 73 3.2.4InstanceofaProduct 73 3.2.5NumberofProducts 73 3.2.6HazardousProducts 74 3.2.7Commonality 74 3.3Parts,Ingredients,Components,Assemblies 75 3.3.1RangeofParts 75 3.3.2NumberofParts ............................ 75 3.3.3PartandProduct ............................ 76 3.4Identifi er ........................................ 76 3.4.1NeedforanIdentifi er ........................ 76 3.4.2Name,Number ............................. 76 3.4.3Internal,andOther,Names/Numbers ............. 77 3.4.4SerialNumbers ............................. 77 3.4.5Signi ficantNumbers ......................... 77 3.4.6ProductKey ............................... 78 3.4.7NamingLanguages 78 3.4.8SomeProductandPartIdentifi ers 79 3.4.9ProductNameandPartName 79 3.4.10TradeMark 79 3.5Requirements 80 3.5.1CustomerRequirements 80 3.5.2EmergenceofGlobalProducts 80 3.5.3RequirementsforGlobalProducts 81 3.6FromCustomerRequirementtoProductSpecifi cation 82 3.7Identifi cationStandards 82 3.7.1GlobalTradeItemNumber 83 3.7.2InternationalStandardBookNumber ............. 83 Contents xi
3.7.3InternationalMobileEquipmentIdentity 84 3.7.4InternationalStandardMusicNumber 84 3.7.5CASRegistryNumbers 84 3.8UniqueIdentifier,UniqueKey 84 3.9Traceability 85 3.10CommunicationofIdentifi er .......................... 85 3.10.1TypeofCommunication ...................... 85 3.10.2UPCBarcode .............................. 85 3.10.3EAN-13 .................................. 86 3.10.4Two-DimensionalBarcodes .................... 86 3.11ProductClassification ............................... 86 3.11.1Classi fication .............................. 86 3.11.2AdvantagesofClassi fication ................... 86 3.11.3Classi ficationSystems 87 3.12Versions,Variants,Options 87 3.12.1LifecycleState 87 3.12.2Version,Iteration 87 3.12.3Variant,Option 88 3.12.4ProductLife,Lifetime 88 3.13ProductOwnership 88 3.13.1Rights 88 3.13.2IntellectualProperty 89 3.14ProductStructureandArchitecture 89 3.14.1Structures ................................. 89 3.14.2BillofMaterials ............................ 90 3.14.3ProductArchitecture ......................... 92 3.14.4ProductPortfolio ........................... 92 3.14.5ProductModel ............................. 93 3.15Description,De finitionandRepresentation ................ 93 3.16FromCustomerRequirementtoPerformance .............. 94 3.17NoProductIsanIsland .............................. 94 3.18CausesofProductProblems .......................... 94 3.18.1Challenger 95 3.18.2Columbia 95 3.18.3SR-111 96 3.18.4Ariane5 97 3.18.5MultipleCauses 97 3.19TheChallenges 98 Bibliography 98 xii Contents
4PLMandBusinessProcesses 99 4.1ThisChapter 99 4.1.1Objective 99 4.1.2Content 99 4.1.3RelevanceofBusinessProcessesinPLM 100 4.2De finitionsandIntroduction .......................... 102 4.2.1De finitions ................................ 102 4.2.2ActionAcrosstheProductLifecycle ............. 103 4.2.3OrganisingtheAction ........................ 104 4.2.4ProcessApproach ........................... 106 4.2.5ToolstoRepresentBusinessProcesses ........... 112 4.2.6DocumentingProcesses ....................... 114 4.2.7KPIsforBusinessProcesses ................... 121 4.2.8TheImportanceofBusinessProcessesinPLM 121 4.3ProcessRealityinaTypicalCompany 123 4.3.1GenericIssueswithBusinessProcesses 123 4.3.2InteractionwithOtherActivities 125 4.3.3InteractionwithCompanyInitiatives 126 4.3.4GenericChallengeswithBusinessProcesses 126 4.3.5AGenericVisionforBusinessProcessesinPLM 127 4.4BusinessProcessActivitiesinthePLMInitiative 130 4.4.1ProjectsRelatedtoBusinessProcesses 131 4.4.2BusinessProcessImprovement 132 4.4.3BusinessProcessMappingandModelling ......... 132 4.4.4TheECMBusinessProcess .................... 133 4.4.5TheNPDBusinessProcess .................... 140 4.4.6ThePortfolioManagementProcess .............. 143 4.5LearningfromExperience ............................ 148 4.5.1FromtheTrenches .......................... 148 4.5.2BusinessProcessImprovementApproach ......... 152 4.5.3PitfallsofBusinessProcessMapping andModelling ............................. 155 4.5.4TopManagementRolewithBusinessProcesses 156 Bibliography 157 5PLMandProductData 159 5.1ThisChapter 159 5.1.1Objective 159 5.1.2Content 159 5.1.3RelevanceofProductDatainPLM 160 5.2De finitionsandIntroduction 162 5.2.1De finitions 162 5.2.2ProductDataAcrosstheLifecycle ............... 165 Contents xiii
5.2.3OrganisingtheProductData 166 5.2.4ProductDataasaStrategicResource 168 5.2.5ToolstoRepresentProductData 172 5.2.6DataModelDiagrams 173 5.2.7KPIsforProductData 176 5.2.8TheImportanceofProductDatainPLM .......... 177 5.3RealityinaTypicalCompany ......................... 177 5.3.1GenericIssueswithProductData ............... 177 5.3.2InteractionwithOtherActivities ................ 199 5.3.3InteractionwithCompanyInitiatives ............. 200 5.3.4GenericChallengesandObjectives .............. 200 5.3.5AGenericVisionforProductDatainPLM ........ 200 5.4ProductDataActivitiesinthePLMInitiative .............. 203 5.4.1ProductData-RelatedProjects 203 5.4.2ProductDataModelling 203 5.4.3ProductDataImprovement 204 5.4.4ProductDataCleansing 205 5.4.5ProductDataMigration 206 5.5LearningfromExperience 206 5.5.1FromtheTrenches 207 5.5.2ProductDataImprovementApproach 213 5.5.3PitfallsofProductDataModelling 216 5.5.4TopManagementRolewithProductData 216 Bibliography .......................................... 219 6PLMandPDM ........................................ 221 6.1ThisChapter ...................................... 221 6.1.1Objective ................................. 221 6.1.2Content .................................. 221 6.1.3De finition ................................. 222 6.1.4RelevanceofPDMSystems ................... 222 6.2ManyNamesandAcronyms 222 6.3PDMSystemOverview 224 6.4ImportanceofthePDMSystem 225 6.5Benefi tsofPDMSystems 227 6.6TheEightComponents 227 6.6.1InformationWarehouse 227 6.6.2InformationWarehouseManager 228 6.6.3Infrastructure 229 6.6.4SystemAdministrationManager 230 6.6.5InterfaceModule 230 6.6.6ProductandWork flowStructureDe finition Module .................................. 231 xiv Contents
6.6.7Work flowControlModule 233 6.6.8InformationManagementModule 234 6.7CommonIssues 234 6.7.1Naming,Functionality,Scope 235 6.7.2Change,VersionManagement 235 6.7.3Interfaces ................................. 236 6.7.4DataModel,Work flow ....................... 236 6.7.5Ownership,Funding,Support .................. 237 6.7.6FitinISArchitecture ........................ 237 6.7.7Customisation,Installation .................... 237 6.7.8EverydayUse .............................. 238 6.7.9SourcesofChallenges ........................ 240 6.8GuidelinesforPDMSystemImplementation .............. 240 6.9PitfallsofPDMSystemImplementation 240 6.10LittleDataManagementExcitement 241 6.11NoPDMSystemIsanIsland 242 Bibliography 242 7PLMandProduct-RelatedApplications 243 7.1ThisChapter 243 7.1.1Objective 243 7.1.2Content 243 7.1.3De finition ................................. 244 7.1.4RelevanceofPLMApplications ................ 244 7.2IntroductiontoPLMApplications ...................... 244 7.2.1AdditiveManufacturingApplications ............. 244 7.2.2ApplicationLifecycleManagement .............. 245 7.2.3Arti ficialIntelligence ........................ 246 7.2.4AugmentedReality .......................... 246 7.2.5BOMApplications .......................... 246 7.2.6ComplianceManagement ..................... 247 7.2.7CSMApplications 247 7.2.8CADApplications 247 7.2.9CAEApplications 248 7.2.10CAIDApplications 248 7.2.11CAMApplications 248 7.2.12CAPEApplications 249 7.2.13CAPPApplications 249 7.2.14CASEApplications 249 7.2.15CIM 249 7.2.16DataExchangeApplications 250 7.2.17DECMApplications 250 7.2.18DigitalManufacturingApplications .............. 250 Contents xv
7.2.19DMUApplications 250 7.2.20EDIApplications 250 7.2.21EDAApplications 251 7.2.22ECMApplications 251 7.2.23EDMSystems 251 7.2.24FactoryAutomation ......................... 251 7.2.25FEAApplications ........................... 251 7.2.26GeometricModellingApplications ............... 252 7.2.27HapticApplications ......................... 252 7.2.28IMApplications ............................ 252 7.2.29IoTPlatforms .............................. 252 7.2.30IPMApplications ........................... 252 7.2.31KnowledgeBasedSystems .................... 252 7.2.32LCAApplications 253 7.2.33MachineLearningApplications 253 7.2.34ManufacturingAutomation 254 7.2.35MRP2Applications 254 7.2.36NCApplications 254 7.2.37PartsCatalogueApplications 254 7.2.38PartsLibraries 254 7.2.39Phase-GateApplications 254 7.2.40PortfolioManagementApplications 255 7.2.41PDMSystems 255 7.2.42ProjectManagementApplications ............... 255 7.2.43RPApplications ............................ 255 7.2.44RequirementsManagementApplications .......... 256 7.2.45ReliabilityManagementApplications ............. 256 7.2.46SimulationApplications ...................... 256 7.2.47SCMApplications .......................... 257 7.2.48ServiceManagementApplications ............... 257 7.2.49TDMApplications .......................... 257 7.2.50TechnicalPublicationApplications .............. 258 7.2.51TranslationManagementApplications 258 7.2.52VRApplications 258 7.2.53VEApplications 258 7.2.54VirtualPrototypingApplications 258 7.2.55VisualisationandViewingApplications 258 7.2.563DPrintingApplications 259 7.2.573DScanningApplications 259 7.3PLMApplicationsintheProductLifecycle 259 7.3.1GenericandSpecifi cPLMApplications 259 7.3.2GenericPLMApplications 261 7.3.3Speci ficPLMApplications .................... 263 xvi Contents
7.3.4OrganisingtheApplications 265 7.3.5KPIsforPLMApplications 269 7.4RealityinaTypicalCompany 269 7.4.1GenericIssueswithPLMApplications 269 7.4.2InteractionwithOtherActivities 272 7.4.3InteractionwithCompanyInitiatives ............. 272 7.4.4GenericChallengeswithPLMApplications ........ 273 7.4.5AGenericVisionforPLMApplications .......... 273 7.5ApplicationActivitiesinthePLMInitiative ............... 275 7.5.1Application-RelatedProjects ................... 275 7.5.2PLMApplicationStatusReview ................ 276 7.5.3SoftwareDevelopmentApproaches .............. 277 7.5.4PDMSystemSelectionandImplementation ........ 279 7.6BestPracticePDMSystemSelection 281 7.6.1PreparethePDMSystemProject 282 7.6.2DocumenttheBusinessObjectives 283 7.6.3DocumenttheCurrentSituation 284 7.6.4IdentifyPDMSystemRequirements 289 7.6.5KnowYourPartners 292 7.6.6Pre-alignwithYourPartners 298 7.6.7AlignandPlanwithYourPartners 298 7.6.8CarryOutDetailedDesignandPlanning 299 7.6.9BuildandPlanthePDMSystem 299 7.6.10TestandValidatethePDMSystem .............. 300 7.6.11DeploythePDMSystem ..................... 300 7.6.12UsethePDMSystem ........................ 301 7.6.13SupportandSustainthePDMSystem ............ 301 7.6.14ReviewPDMSystemPerformance .............. 301 7.6.15AchieveBreakevenforthePDMSystem .......... 302 7.6.16EvolveandExtendthePDMSystem ............. 302 7.7LearningfromExperience ............................ 302 7.7.1FromtheTrenches .......................... 302 7.7.2PitfallsofApplicationImplementation 305 7.7.3TopManagementRolewithPLMApplications 305 Bibliography 306 8PLM,TechniquesandMethods 309 8.1ThisChapter 309 8.1.1Objective 309 8.1.2Content 309 8.2Introduction 310 8.2.1TheNeed 311 8.2.2ImprovementInitiatives ...................... 312 Contents xvii
8.3OverviewofMethods 313 8.3.1ABC 313 8.3.2AllianceManagement 313 8.3.3Benchmarking 313 8.3.4BPR 314 8.3.5CWQC .................................. 314 8.3.6ConcurrentEngineering ...................... 314 8.3.7CM ..................................... 315 8.3.8ContinuousImprovement ..................... 315 8.3.9COQM .................................. 315 8.3.10CustomerInvolvement ....................... 315 8.3.11DFA .................................... 316 8.3.12DfE ..................................... 317 8.3.13DFM 317 8.3.14DFR 317 8.3.15DFSS 317 8.3.16DfS 317 8.3.17DesignRules 318 8.3.18DTC 318 8.3.19EMI 318 8.3.20ESI 318 8.3.21FMECA 319 8.3.22FTA 319 8.3.23GT ..................................... 319 8.3.24HoshinKanri .............................. 319 8.3.25JIT ..................................... 320 8.3.26KomeHyappyo ............................ 320 8.3.27LeanProduction ............................ 320 8.3.28LCA .................................... 321 8.3.29LCD .................................... 321 8.3.30OpenInnovation ............................ 322 8.3.31Phase/GateMethodology ...................... 322 8.3.32PDCA 323 8.3.33PlatformStrategy 323 8.3.34Poka-Yoke 323 8.3.35ProcessMapping 323 8.3.36ProjectManagement 323 8.3.37QFD 324 8.3.38Roadmapping 324 8.3.39ReliabilityEngineering 324 8.3.40RobustEngineering 324 8.3.41SimultaneousEngineering 325 8.3.42SoftwareDevelopmentMethodologies ............ 325 xviii Contents
8.3.43Standards 326 8.3.44SPC 326 8.3.45STEP 326 8.3.46SystemEngineering 327 8.3.47TaguchiTechniques 327 8.3.48Teamwork ................................ 327 8.3.49TCO .................................... 327 8.3.50TQ ..................................... 328 8.3.51TQM .................................... 328 8.3.52TRIZ .................................... 328 8.3.53VAandVE ............................... 329 8.4SomeCharacteristicsofMethods ....................... 329 8.4.1UnclearName ............................. 329 8.4.2OverlapBetweenMethods 329 8.4.3OverlapBetweenMethodsandApplications 330 8.4.4ConfusionBetweenMethodsandProcesses 330 8.4.5DuplicationofExistingActivities 330 8.4.6UnclearDefi nition 330 8.4.7UnclearImprovements 331 8.4.8DifficulttoImplement 331 8.4.9MethodEvolutionandConfusion 331 8.4.10MarketPush 331 8.5NoMethodIsanIsland 332 8.6TheChallenges .................................... 332 Bibliography .......................................... 332 9PLMandtheInternetofThings ........................... 335 9.1ThisChapter ...................................... 335 9.1.1Objective ................................. 335 9.1.2Content .................................. 335 9.1.3Relevance ................................ 336 9.2IntroductiontotheIoT 336 9.3ComponentsoftheIoT 336 9.3.1TheInternet,aCommunicationsNetwork 337 9.3.2IoTDevices 337 9.3.3SmartProducts,IntelligentProducts 338 9.3.4DataTransmittedOveraNetwork 339 9.3.5MobileTechnology 340 9.3.6LocationDetectionTechnology 340 9.3.7Cloud 340 9.3.8Cybersecurity 340 9.3.9TheInternetofThings 341 9.3.10IoTPlatforms .............................. 341 Contents xix
9.4BigData 342 9.4.1IntroductiontoBigData 342 9.4.2ThreeContextsofBigData 343 9.4.3CommercialBigData 344 9.4.4SocialMediaandGeneralInternetBigData 344 9.4.5IndustrialBigData .......................... 344 9.4.6BigDataAcrosstheProductLifecycle ........... 345 9.5Analytics ........................................ 345 9.5.1TypicalBenefitsofAnalytics .................. 346 9.5.2TheValueofBigData ....................... 347 9.5.3LifecycleApplicationAreasofBigData .......... 347 9.6BigDataIssuesandSuccessFactors .................... 348 9.6.1QuestionsAboutBigData .................... 348 9.6.2TypicalIssueswithBigData 349 9.6.3TypicalIssueswithBigDataProjects 350 9.6.4BigDataSuccessFactors 351 9.7PLM,IoTandBigData 352 9.8TheOpportunityoftheInternetofThings 354 9.8.1FinancialOpportunityoftheIoT 354 9.8.2StrategicOpportunityoftheIoT 354 9.9PotentialBenefitswiththeInternetofThings 355 9.9.1Benefi tsfortheManufacturer 355 9.9.2Benefi tsfortheProductUser 355 9.9.3IoTImpactsAcrosstheProductLifecycle ......... 356 9.10IoTIssuesandSuccessFactors ........................ 357 9.10.1IssueswiththeIoT .......................... 357 9.10.2TypicalIssueswithIoTProjects ................ 358 9.10.3SuccessFactors ............................ 359 9.10.4IoT,BigDataandthePLMInitiative ............ 359 Bibliography .......................................... 360 10PLM,FacilitiesandEquipment,Industry4.0 361 10.1ThisChapter 361 10.1.1Objective 361 10.1.2Content 361 10.2IntroductiontoIndustry4.0 362 10.2.1Background Germany 362 10.2.2Background Elsewhere 363 10.2.3OpportunitieswithIndustry4.0 364 10.2.4Japan Society5.0 364 10.2.5Take-Away 365 xx Contents
10.3Industry4.0TechnologiesandBuzzwords 365 10.3.1TechnologiesofIndustry4.0 365 10.3.2TheIndustrialIoTandIndustry4.0 367 10.4BacktothePLMGrid 368 10.4.1PLMApplications 368 10.4.2FacilitiesandEquipment ...................... 371 10.4.3RelationshipwithPLM ....................... 371 10.5Industry4.0FacilitiesandEquipmentVision .............. 372 10.5.1AnIntelligentFactory ........................ 372 10.5.2AConnectedFactory ........................ 373 10.5.3ADigitalFactory ........................... 373 10.5.4AnAugmentedRealityFactory ................. 373 10.5.5BigDataandAnalytics ....................... 373 10.5.6In-ChargeFactory 374 10.5.7Adaptable,FlexibleFactory 374 10.5.8Secure,ProtectedFactory 374 10.5.9Arti ficialIntelligenceAugmentedFactory 375 10.5.10AdditiveManufacturing 375 Bibliography 375 11PLMandOrganisationalChangeManagement 377 11.1ThisChapter 377 11.1.1Objective ................................. 377 11.1.2Content .................................. 377 11.1.3RelevanceofOCMinPLM ................... 378 11.2De finitionsandIntroduction .......................... 379 11.2.1De finitions ................................ 379 11.2.2Benefi tsofOCM ........................... 380 11.2.3IncrementalandTransformationalChange ......... 381 11.2.4EquationforChange ......................... 382 11.2.5ResistancetoChange ........................ 383 11.2.6PrerequisitesforOrganisationalChange 385 11.2.7KPIsforOrganisationalChange 386 11.2.8TheImportanceofOCMinthePLMEnvironment 386 11.3ParticipantsinChange 387 11.3.1Benefi tsoftheChangetoPLM 387 11.3.2PeopleWhoMakeChangeHappen 388 11.3.3PeopleintheProductLifecycle 390 11.3.4Roles 394 11.4RealityinaTypicalCompany 396 11.4.1GenericIssueswithChange 396 11.4.2OCMInteractionwithCompanyResources andInitiatives .............................. 396 Contents xxi
11.5OCMActivitiesinthePLMInitiative 397 11.5.1ProjectsRelatedtoOCM 397 11.5.2PlantheChangeProject 397 11.5.3Communication 398 11.5.4LearningandTraining 401 11.5.5TheRewardSystem ......................... 403 11.6LearningfromExperience ............................ 405 11.6.1TipsfromtheTrenches ....................... 405 11.6.2BeRealistic ............................... 406 11.6.3PitfallsofOrganisationalChange ................ 407 11.6.4TopManagementRolewithOCM ............... 407 Bibliography .......................................... 409 12PLMandProjectManagement ............................ 411 12.1ThisChapter 411 12.1.1Objective 411 12.1.2Content 411 12.1.3Relevance 412 12.2De finitionsandIntroduction 412 12.2.1De finitions 412 12.2.2CharacteristicsofProjects 416 12.2.3PeopleinProjects 417 12.2.4ProjectPhases ............................. 423 12.2.5ProjectManagementKnowledgeAreas ........... 425 12.2.6ProjectManagementToolsandTemplates ......... 425 12.2.7KPIsforProjectManagement .................. 427 12.2.8TheImportanceofProjectManagementinPLM .... 428 12.3ProjectRealityinaTypicalCompany ................... 429 12.3.1GenericIssueswithProjects ................... 429 12.3.2GenericIssueswithProjectPlans ............... 430 12.3.3InteractionwithOtherActivities ................ 431 12.4ProjectManagementActivitiesinthePLMInitiative 431 12.4.1ProjectManagementandInitiativeProjects 432 12.4.2WorkingwithConsultants 432 12.4.3ReviewingReadiness 433 12.5LearningfromExperience 435 12.5.1FromtheTrenches 435 12.5.2PitfallsofProjectManagement 439 12.5.3TopManagementRolewithProjectManagement 439 Bibliography 441 xxii Contents
13ExecutiveActivitiesinPLM 443 13.1ThisChapter 443 13.1.1Objective 443 13.1.2Content 443 13.2TenRolesofExecutives 444 13.2.1MaintainAwarenessandProvideVision .......... 444 13.2.2SetBusinessObjectivesandValues .............. 445 13.2.3OverseeCompanyGovernance ................. 445 13.2.4Lead .................................... 445 13.2.5RepresentandCommunicate ................... 445 13.2.6AskQuestions,GiveAnswers .................. 446 13.2.7IdentifyandDevelopLeaders .................. 446 13.2.8MonitorProgressandMeasureOutcomes ......... 446 13.2.9TakeDecisionsandCorrespondingAction 446 13.2.10HoldAccountableandProvideRecognition 446 13.3ExecutiveRolesinPLM 447 13.3.1RolesintheFuturePLMEnvironment 447 13.3.2PLMInitiativeRoles 447 13.3.3CEO 448 13.3.4PLMInitiativeSponsor 448 13.3.5PLMInitiativeSteeringCommittee 449 13.3.6PLMInitiativeLeader 449 13.3.7Governance 450 13.4ExecutiveVocabulary ............................... 450 13.4.1Mission .................................. 451 13.4.2Objectives ................................ 451 13.4.3Vision ................................... 451 13.4.4Strategy .................................. 452 13.4.5Plan ..................................... 452 13.4.6Tactics ................................... 453 13.4.7Policy ................................... 453 13.4.8KeyPerformanceIndicators ................... 454 13.4.9Coherence 454 13.5Objectives,Vision,Strategy 454 13.5.1Objectives 454 13.5.2Vision 456 13.5.3Strategy 461 13.5.4PLMStrategy 474 13.5.5ImplementationStrategy 476 13.5.6Plan 477 13.5.7KPIs 477 Contents xxiii
13.6PLMInitiativeJusti fication 479 13.6.1TimeValueofMoney 481 13.6.2NPVandROI 482 13.6.3Cost-Justification 484 13.6.4Identifi cationofBenefits 485 13.6.5ProjectCalculations ......................... 486 Bibliography .......................................... 488 14PLMandthePLMInitiative ............................. 489 14.1ThisChapter ...................................... 489 14.1.1Objective ................................. 489 14.1.2Content .................................. 489 14.1.3Relevance ................................ 490 14.2De finitionandIntroduction ........................... 491 14.2.1De finition 491 14.2.2FromComponentstotheInitiative 491 14.2.3DifferentCompanies,DifferentInitiatives 492 14.3GettingStartedwithPLM 498 14.3.1MiddleManagers,Executives 499 14.3.2CompanyandPersonalDilemmas 500 14.3.3NotProgressing 502 14.3.4GettingtotheStartLine 502 14.4ApproachestoaPLMInitiative ........................ 504 14.4.1StandardApproach .......................... 504 14.4.2TheTen-StepApproach ...................... 517 14.4.3AfterInitiativeLaunch ....................... 519 14.5LearningfromExperience ............................ 522 14.5.1FromtheTrenches .......................... 523 14.5.2PitfallsforthePLMInitiative .................. 524 14.5.3ExamplesofthePLMDilemma ................ 526 14.5.4ResultsofUseoftheTen-StepApproach ......... 528 14.5.5CommonFeaturesofPLMInitiatives 531 14.5.6TopManagementRoleinthePLMInitiative 535 Bibliography 538 15PLMinIndustry 541 15.1ThisChapter 541 15.1.1Objective 541 15.1.2Content 541 15.2AlfaLaval’sOnePLM 542 15.2.1TheStartingSituation 543 15.2.2TheApproach ............................. 544 15.2.3TheImplementation ......................... 545 15.2.4TheResult,Benefits ......................... 547 xxiv Contents
15.2.5NextSteps 548 15.2.6LessonsLearned 549 15.3PDMImplementations 550 15.3.1AnElectronicsIndustryCompany 551 15.3.2AnAutomotiveIndustryCompany 555 15.3.3AnEngineeringIndustryCompany .............. 559 15.3.4AnAerospaceIndustryCompany ............... 564 15.4Summary ........................................ 568 Bibliography .......................................... 569 16ClosingThoughts ...................................... 571 Contents xxv
Another random document with no related content on Scribd:
“I hope you are not going to be really ill, my dear child,” said Mrs. Methvyn anxiously. “You don’t feel as if you were, do you?”
“Oh! no, dear aunt. I am sure it is nothing that signifies,” replied Geneviève. “I often have a little headache for a few hours; but a little rest, and I am all right again.”
“If it were you Cicely,” observed her mother, “I should be more alarmed, for I never feel sure where you have been. There is no fever at Notcotts, I hope? You were there to-day?”
“Yes,” replied Cicely, “but I ran no risk. The child I told you about died of consumption. I am sure there is no infectious illness about just now. Mother dear,” she added appealingly, “you know you can trust me. I would not do anything foolish.”
“I am not sure, my dear. Since that Mr. Hayle has been here you seem to me to be always running about among sick people. And one never knows what risk one may run.”
“Mr. Hayle is very careful I assure you, mother,” replied Cicely. “Indeed,” she went on laughingly, “I think he would be very sorry to put me in the way of risk, for he has designs upon me. He thinks that under proper influence and direction I might be trained into a very useful “sister.”
“Cicely!” exclaimed Mrs. Methvyn aghast, “how can you joke about such things? If I thought Mr. Hayle that sort of a high-church clergyman, I would be very sorry to admit him to our acquaintance. One might just as well invite a Jesuit to one’s house.”
Cicely laughed again, but Mrs. Methvyn was really uneasy There were points on which she did not thoroughly understand her daughter. She was in many ways unlike other girls, and Mrs. Methvyn deprecated eccentricity. She never felt sure of Cicely’s not taking up some crotchet, and, sweet and gentle though the girl was, a crotchet once “taken up” by her, would be, her mother felt instinctively, by no means easy to dislodge. Cicely’s laugh to some extent reassured her.
“You are joking, I know, my dear,” she said philosophically, “but there are some subjects I do not like joking upon. I have known too
many sad realities. Do you not remember Evelyn Parry? Why she actually ran away from home to become a nun. It was dreadful!”
“But nuns and sisters are quite different institutions, mother dear, and Evelyn Parry was not quite ‘right’ in her head; she was always doing silly things. You don’t think I am like her, do you? You certainly need not fear my ever running away from you for anything or anybody; our only trouble is that you want me to run away and I won’t.”
Geneviève had left the room by this time, and Cicely was in her favourite posture, kneeling on the ground beside her mother, her fair head resting on Mrs. Methvyn’s knees.
“Cicely, my darling,” said the mother reproachfully
In an instant the sweet face turned to her with a smile. “I am naughty, mother; I am in a teasing humour I am so much happier since I have seen Trevor again.”
“Then it is all right?”
“Yes, quite. Trevor was very nice; but I have got my way, we are not going to be married for six months. He is quite pleased, however; he understands me about it now. He was quite different this morning, so gentle, and ready to agree to what I wished. I am glad they are going away for awhile, however, the change will keep Trevor from grumbling. Now I think I will go to poor Geneviève, and make her lie down for an hour or two. But I am sure there is not much the matter with her, mother, as she says herself.”
“I trust not,” said Mrs. Methvyn. “Cicely,” she said with sudden anxiety, “I hope I have not done her any harm by what I said to her about Mr. Guildford; I mean I hope I have not put it into her head so as to unsettle her and cause these variable spirits.”
“‘By what you said to her about Mr. Guildford!’ What did you say? I don’t understand,” said Cicely, her brow contracting a little.
“Oh! yes, you do. It was very little; only what I said to you, you remember, about Mr. Guildford’s admiring her. Of course, I did not say it so broadly; I only hinted it as it were, more for the sake of
amusing and gratifying her when she was in such low spirits yesterday. For, do you know, Cicely, it did strike me afterwards that all that crying and so on when I told her about you might be partly a girlish sort of envy of you—a feeling she was, I dare say, only half conscious of herself.”
“Could she be so silly?” said Cicely. “If so, she certainly may be silly enough to have attached too serious a meaning to what you said. I wish you hadn’t said it, mother dear; but I don’t think Geneviève could be so silly.”
“It is natural she should look forward to being married,” said Mrs. Methvyn, rather inclined again to defend Geneviève.
“Is it? I suppose it is,” replied Cicely thoughtfully “It is a pity when a girl has no future except marriage to look forward to. There is something lowering and undignified in the position. But still, mother, you have no actual reason for trying to make Geneviève fancy that Mr. Guildford is to be the hero of her third volume.”
“I don’t know,” said Mrs. Methvyn dubiously.
Cicely said no more. She found Geneviève in her own room, but by no means in a very biddable humour. She obstinately refused to “lie down,” declaring that there was nothing the matter with her. Cicely grew tired of the discussion.
“You don’t look well, Geneviève,” she said, “but I dare say it is only the hot weather Mother is uneasy about you, otherwise I would not tease you.”
“You are not teasing, you are very kind,” Geneviève condescended to say. “It is only that I become first red, then white, that my aunt remarks me. But that is my nature. Remember, I come from the south. I am not quiet and never vexed like you, Cicely.”
Cicely smiled. “Am I never vexed?” she said.
“Not as I am,” said Geneviève. “You are wise and calm. I, when I am unhappy, I could cry a whole week without ceasing.”
“And are you unhappy now?” asked Cicely.
Geneviève did not reply She turned from her cousin and began putting away her hat and gloves, which were lying as she had thrown them down.
“Tell me, Geneviève,” pursued Cicely boldly—“I am not asking out of curiosity has your unhappiness anything to do with Mr. Guildford?”
Geneviève flashed round upon her.
“With Mr. Guildford!” she exclaimed. “Certainly not. What know I of him? Not as much as you do. I know him but as my uncle’s doctor —voilà tout.”
Her hastiness rather confirmed Cicely’s suspicion.
“I don’t think we do know him only as a doctor,” she said. “He comes here much more like a friend. I don’t think you need be indignant at my question, Geneviève. I see you are unhappy; you have not been like your self for some time, and it is not—it would not be unnatural if Mr. Guildford or any gentleman you meet were to— you know how I mean; you know you are very pretty.”
Geneviève flushed with pleasure.
“Do you really think so, Cicely?” she said shyly. “It gives me pleasure that you do. You are very kind. But it is not that. I think not that Mr. Guildford has any thought of whether I am pretty or ugly. And if he had—oh! no,” with a grave shake of the head, “I should not wish to marry him.”
But that she had taken the possibility into consideration was evident. And somehow Cicely did not feel sorry that her mother’s very mild attempt at match-making promised to fall to the ground.
“No,” said Geneviève to herself, when her cousin had left her, “no. I don’t want to marry Mr. Guildford. “Si on n’a pas ce qu’on aime, il faut aimer ce qu’on a, Mathurine used to say when I was a little girl. But I am not a little girl now.”
She sighed, and then glanced at herself in the looking-glass. What a strange girl Cicely was! Stéphanie Rousille would never have so frankly acknowledged another’s beauty! And again Geneviève felt the slight uncomfortable twinge of self-reproach. “But he is going
away to-morrow,” she remembered. “When he returns, it will be the time for the marriage without doubt. He will think no more of me. I wish I had never come here.”
CHAPTER VII.
FAILING MISS WINTER.
. . . this July noon
Shining on all, on bee and butterfly And golden beetle creeping in the sun
* * * * * *
This July day, with the sun high in heaven, And the whole earth rejoicing
A flower of a day.
LADY FREDERICA FAWCETT was in great tribulation. Her faithful shadow, Miss Winter, had received a letter summoning her at once to the bedside of a dying sister. It was a summons that could not in common humanity be disregarded, and, indeed, Lady Frederica was too kind-hearted to dream of doing so. But she could not refrain from some expression of her distress.
“I am exceedingly sorry for you—and of course, for your poor sister,” she said, when Miss Winter had summoned up courage to break the news, “but I cannot help saying it could not have happened
at a more inconvenient time. This is Wednesday, and we leave home on Friday! If I had had any idea of it, nothing should have induced me to consent to going away just now. There is nothing I dislike so much as being at strange places alone—nothing.”
Miss Winter murmured some words of which the only audible ones were “Sir Thomas.” Their effect was by no means that of oil upon the waters.
“Sir Thomas,” repeated Lady Frederica contemptuously. “What good is Sir Thomas to me? I am surprised at you, Miss Winter, knowing him as you do. Will Sir Thomas read aloud to me? Will Sir Thomas match my wools, or go out shopping with me, or write my notes? I wonder you don’t propose that he should make my caps, or get up my laces instead of Todd. Besides I am almost always ill the first few days at a strange place. I quite expect to be laid up when we get to the Isle of Wight—particularly if I am left so much alone with no one to take my thoughts off myself. I really don’t know what to do.”
Miss Winter grew very miserable. Two bright scarlet spots established themselves on her faded pink cheeks, and she looked as if she were going to cry.
“If Mr. Fawcett had not gone!” she ejaculated feebly.
“Trevor! What good would he have done?” said Lady Frederica peevishly.
“He would, I daresay, have deferred his visit to town and accompanied yourself and Sir Thomas to the Isle of Wight. He is always so kind and unselfish,” remarked Miss Winter, not without a feeble hope that his mother would propose recalling the young man, who had only the day before left for town.
“And do you think I would have allowed such a thing?” exclaimed Lady Frederica virtuously. “Do you think I would have dreamt of letting Trevor make such a sacrifice? You forget, Miss Winter, it is not the beginning of the season—there is no question of deferring his stay in town. He has had a very dull year, poor boy; of course, if his marriage had been fixed for next month as we once expected, it
would all have been different. I wish it had been. We should not have been leaving home so soon, and most likely in that case—things always happen so—your poor sister would not have been ill.”
Truly, Cicely Methvyn had little notion of how much she was responsible for!
The mention of Mr. Fawcett’s marriage sent Miss Winter’s thoughts off to Greystone. Thence they brought back a brilliant suggestion.
“My dear Lady Frederica,” she exclaimed rapturously. “An idea occurs to me. Suppose you were to invite that pretty, sweet Mademoiselle Casalis to accompany you? I feel sure you would find her a charming companion, and it would be such a pleasure to her to be able to talk about her home to you, who have been so much on the Continent.”
Lady Frederica sat straight up on her sofa in excitement.
“Do you think she would like to come?” she said doubtfully. “I wonder if Helen would like it.”
“I am sure Miss Casalis would like to come. It was only the other day she confided to me that she does find life at the Abbey rather dull—triste, she called it, poor girl. She begged me not to repeat it, for fear, she said, of seeming ungrateful to her kind friends. And I feel sure Mrs. Methvyn would feel pleased by the invitation—Miss Casalis being her relation.”
Lady Frederica’s excitement increased.
“Will you write a note to her at once, Miss Winter, and send one of the men with it?” she said. “Or, stay, perhaps the note should be to Helen—or, must I write my self? I do so hate writing notes, and there would be such a great deal to explain—all about your poor sister’s illness, and apologies for the short invitation and all. I really don’t feel equal to it.”
She sank down again helplessly on the sofa.
“If you could see Mrs. Methvyn—such matters are so much more easily explained by word of mouth,” suggested Miss Winter artfully.
“It would be less trouble,” agreed Lady Frederica.
Miss Winter took care to strike while the iron was hot, by ordering the carriage, and despatching Todd to dress Lady Frederica before she had time to change her mind, and her energy was crowned with success. The Lingthurst carriage drove up to the Abbey door at an hour that rarely saw Lady Frederica out of her room.
Mrs. Methvyn and Cicely were upstairs; Geneviève was alone in the library, writing, when, to her amazement, the door opened, and the visitor was announced.
“Lady Frederica,” she repeated in her surprise, as she went forward to greet her.
“Yes, my dear. I am so pleased to find you at home. My visit is to you, my dear Miss Casalis,” and in her excitement, Trevor’s mother kissed the girl on both cheeks.
Geneviève grew scarlet, then pale again. What could be the meaning of it? Had it not been for what she knew to be the case, what would she not have thought? As it was, all sorts of wild conjectures flashed across her mind. More than a week had passed since the day that Trevor and she had last met in that very room; the day he had so betrayed his dissatisfaction with Cicely. And since that morning, Geneviève had not seen him. She knew he had gone away; she had heard of his calling to say good-bye, one afternoon that she had been out driving with her aunt, but that was all. And Cicely’s manner had perplexed her; Trevor’s fiancée did not seem to regret his absence, she had grown far more cheerful, and looked much brighter since it had been decided upon. Could it be that they had in sober earnest quarrelled? or, rather, agreed to separate, and that she, Geneviève, not Cicely, was the real object of Mr. Fawcett’s devotion? If this were the case, it would satisfy her of the truth of what she had taken upon herself to suspect, that Cicely was not really attached to her cousin, and that she would be glad to break off her engagement. And if such were the actual state of things, what more natural than that Trevor’s mother should be deputed to explain it all to the one it most nearly concerned—what more natural, or
more delightful! for would it not be proof positive that the Fawcetts père et mère were satisfied with their son’s new choice?
All these speculations darted with the speed of lightning across Geneviève’s brain—she had time even to persuade herself that they were based upon a strong foundation of probability, before Lady Frederica had disencumbered herself of the wraps which, even in July, she thought a necessary accompaniment of a drive in an open carriage, and established herself comfortably in an easy chair. Her first words threw Geneviève into utter bewilderment.
“We have heard this morning, my dear Miss Casalis,” she began, “that poor Mrs. Morrison is dreadfully ill—dying, in fact—that is why I came over to see you at once, an explanation by word of mouth is so much more satisfactory, than writing.”
She stopped for a moment, and Geneviève seeing she was expected to say something, expressed her agreement with Lady Frederica in preferring verbal communications, and murmured some vague words of condolence on the “bad news” she had received, and appreciation of her (mysterious) kindness in hastening to impart it; though who or what Mrs. Morrison was, she had not the remotest idea. But she managed to steer clear of committing herself to any possibly damaging confession of ignorance.
“Yes,” said Lady Frederica, “it is very sad, though she is over sixty, and has lost the use of her right leg for some time. She is the eldest of the family, and has been quite like a mother to my Miss Winter, she tells me, so, of course, she feels it very much. And we are going on Friday, so if you can be ready at such short notice, my dear, I cannot tell you how pleased I shall be, and so will Sir Thomas when I tell him.”
Even Geneviève’s studied deference of manner was not proof against the bewilderment this speech aroused. She opened her brown eyes and stared at Lady Frederica in dismay.
“Ready, if I can be ready! I am so sorry, but I do not understand,” she said, at last.
“Dear me, how stupid I am! Of course, I haven’t explained,” exclaimed the visitor. “We are going to the Isle of Wight on Friday— there, at least, in the first place we intend to be some weeks away; Trevor is to join us the latter part of the time, and of course Miss Winter was coming with us, but for this unfortunate contretemps about poor Mrs. Morrison, her sister, you know. And so, talking it over, it just came into our heads how very nice it would be if you would come with us instead—not instead exactly, you understand how I mean, my dear.”
And, with a little more repetition and parenthesis, Lady Frederica at last succeeded in making Geneviève understand what it was she did mean and had come about.
It was very far from being the realisation of the wild dreams she had indulged in a few moments before—an invitation to accompany these two old people to the seaside, only! Still it came at a welcome time, for Geneviève’s spirits had been down, a long way below zero, for several days past, and the prospect of any change was acceptable. Besides, was there not a possibility, an enchanting possibility, lurking in the words, “Trevor is going to join us the latter part of the time?”—“It will be the last I shall see of him before he is married. It can do no harm now that I know of his engagement. I know he can be nothing to me; therefore I need not fear to enjoy the little I can ever see of him again,” thought Geneviève. There was no deliberate intention of disloyalty to her cousin; she would not have put into words even to herself the faint suggestion of what—with the experience she had had already—she knew perfectly well might be the result of Mr. Fawcett and herself being thrown together for even a few days; but to the whisper of her good angel, “Decline to go; take the risk of giving offence and avoid at all costs the temptation,” she resolutely turned a deaf ear.
“It is not my doing,” she said to herself. “I did not seek for the invitation. I am not obliged to sacrifice myself to fancies that I may interfere with Cicely. It would be very conceited to suppose that I could do so—and besides, if her fiancé can be shaken in his attachment to her by the first pretty girl he comes across, why—his attachment to her cannot be very profound!”
So with sparkling eyes and a bright flush of pleasure in her cheeks, Geneviève ran upstairs to tell her aunt of Lady Frederica’s visit and its object, and to ask for her consent to the acceptance of the invitation.
Mrs. Methvyn was in her own room.
“Lady Frederica here!” she exclaimed. “You must tell Cicely, dear. I shall be down in a moment, but Cicely has just gone out to get some fresh roses for your uncle’s room. I wonder what can have brought Frederica here so early.”
“It was to ask me something, dear aunt,” began Geneviève. Then going on to explain, she made no secret of her gratification, and her hope that Mrs. Methvyn would like the idea of her visit to the Fawcetts.
It would have been hard to refuse consent to a request made so sweetly. Mrs. Methvyn seemed nearly as pleased as Geneviève herself.
“I shall be delighted for you to go, and I think it will do you a great deal of good,” she said cordially. “Run out and find Cicely, and I will go to Lady Frederica.”
Geneviève found Cicely standing on the terrace near the library window, and talking to Lady Frederica through the open glass door. Cicely’s hands were full of roses, and the face with which she turned to her cousin looked as bright and sweet as the flowers.
“I am so pleased, so very pleased, to hear of Lady Frederica’s plan for you, Geneviève,” she exclaimed. “Nothing could have happened more opportunely, for you have not looked quite well lately. Of course mother says you must go, doesn’t she?”
“Yes,” said Geneviève, “aunt is very kind and so are you, Cicely.”
But her tone was hardly as hearty as her cousin had expected. A wild sort of yearning that Cicely could know all that was in her heart, a foolish wish that she could refuse to go, a painful consciousness of not deserving this kindness rushed over her all together, and for an instant she felt as if she should burst into tears. The voice she had
so determinedly stifled made itself heard again once more; her cousin’s unselfish sympathy in her pleasure woke once again the stings of self-reproach—a shadow seemed suddenly to have fallen over her bright anticipations.
“Are you not pleased to go, Geneviève?” asked Cicely with a little disappointment in her tone.
“Oh! yes, very pleased,” said Geneviève. “But I am sorry to go away too.”
“But it is only for a few weeks,” said Cicely kindly. “Is there nothing else troubling you?”
“Oh! no,” replied Geneviève. But Cicely was not satisfied.
“Are you at a loss about your clothes, dear,” she inquired as the idea struck her suddenly. “I thought about them at once. Lady Frederica is rather particular about dressing.”
“Yes, I know,” answered Geneviève; “I have remarked that she is always très bien mise. I have thought about my dresses a little. Do you think they will not be pretty enough, Cicely?”
She looked up in her cousin’s face with genuine anxiety, though half afraid that Cicely would not treat the matter with the importance it deserved. But her fears were ill-founded. Her cousin seemed little less interested than herself in the important question.
“Those you have got are very pretty and suit you very well,” she replied. “But I was thinking that you have perhaps hardly enough. Travelling about with the Fawcetts will be very different from living here so quietly as we do. And there is not time to get any. But, Geneviève, you need not wear half mourning any more. I have two or three pretty dresses, almost new, that could very easily be altered for you. The principal alteration would be shortening the skirts. Parker could easily get them ready for you by Friday.
“Oh! Cicely, how very, very kind you are!” exclaimed Geneviève; and Cicely looking at her was surprised to see that there were actually tears in her eyes.
“Geneviève, you silly child,” she said, “you think far too much of a mere trifle! It is a great pleasure to me to see you pleased. Would you like to come up to my room now, and I will show you the dresses I think you would like? There are a pretty grey silk, and a blue and white gauze, and a white dress—a sort of poplin—that I am sure would suit you. The white dress is trimmed with rose colour.”
Geneviève’s eyes sparkled. In five minutes she was feeling and looking perfectly happy, standing amidst her cousin’s pretty wardrobe, which Parker was quite as ready to exhibit as mademoiselle was to admire.
“What beautiful dresses you have, Cicely!” she observed with a little sigh. “I suppose you wear all these a great deal when you are not in mourning.”
“No indeed, Miss Casalis,” interposed Parker, “Miss Cicely doesn’t wear her pretty things half enough. I am always telling her so. And besides, Miss Cicely is so neat and careful, her dresses last twice as long as most young ladies’! The whole of these,” with a regretful glance at the display of finery, “are really as good as new. The only dresses you ever do wear out, Miss Cicely,” she added, turning to her young mistress, “are your brown hollands.”
Cicely laughed. “It shows I was never meant to be a fine lady, Parker,” she said. “Mother and you get me far too many things.”
“And now there will be all new again before we know where we are,” grumbled Parker, whose mind seemed to resemble that of the gallant train-band captain’s wife; “and none of these half wore out, not to speak of several as good as new.”
A slight increase of colour in Cicely’s cheeks explained the allusion to Geneviève.
“Ah! yes, you will have all new for your trousseau without doubt,” she said to her cousin, and a curious expression flitted across her face. But Cicely did not observe it, nor did she take any notice of Geneviève’s remark. She turned to Parker and began giving her directions for the altering of the dresses that had been selected as
most suitable for her cousin, Geneviève’s quick eyes and fingers meantime making voyages of discovery among the finery.
“What is this?” she exclaimed, drawing out a dress of a rich crimson colour, which was hanging in a remote corner of the wardrobe, “Velvet! Du velours de soie—et quel teint superbe! Why, it is a dress for a queen! Cicely, what a beautiful dress; it is far the most beautiful of all.”
Cicely had not been paying special attention to her chatter, but now she turned and, somewhat to Geneviève’s surprise, gently drew the folds of the dress out of her hands and replaced it in its corner
“Parker,” she said to the maid, “you have forgotten what I told you. I wanted that dress folded away by itself—locked away.”
“I am sorry I forgot,” said Parker meekly. Geneviève felt rather offended. “Cicely has secrets I see,” she reflected maliciously “I wonder if Mr. Fawcett knows about that dress, and why she is so fond of it.”
But she speedily forgot all about the little mystery in the interest of trying on the pretty grey silk, and submitting to Parker’s skilful nippings and pinnings.
And on Friday morning, thanks to Cicely and her handmaid, Geneviève’s little outfit was complete, and she stood with her trunks all ready for the journey, in the hall, waiting for the Lingthurst carriage, which was to call for her on its way to Greybridge. Mrs. Methvyn and Cicely were beside her; comings and goings had grown to be events of some importance in the nowadays quiet, monotonous life at the Abbey.
“You will write and tell us how you get on, my dear,” said Mrs. Methvyn.
“Don’t promise to write too much,” said Cicely, smiling; “I don’t think you will have any great amount of leisure. But here is the carriage.”
The carriage contained Sir Thomas and Lady Frederica, and just behind appeared another, loaded with luggage.
“Your belongings, Miss Casalis? Let me see—two boxes, a bag, etc. etc., four in all, my man will see to them. Good morning, Mrs. Methvyn; good morning, Cicely, my dear. We have no time to spare I fear,” exclaimed Sir Thomas fussily, as he got out of the carriage to superintend Geneviève’s getting in. “Oh! by the bye,” he added, coming back again for a moment, “we heard from Trevor this morning. Had you a letter, Cicely? No? That’s odd. He is an extraordinary fellow. What do you think he is going to do now, after all his grumbling at being so little in town this year? He’s off to Norway for six weeks, in Frederic Halliday’s yacht.”
“Is he really?” exclaimed Cicely. “I am very glad—that is to say, if he enjoys it, which I suppose he is sure to do. But I wonder I haven’t got a letter. It may come this afternoon.
“Sure to, I should say. Good-bye again,” shouted Sir Thomas.
“And good-bye, my dear.” “Adieu chère tante; adieu, Cicely,” came in Lady Frederica’s and Geneviève’s softer tones.
Geneviève smiled and kissed her hand as they drove away, but a cloud had come over her sun again, for all that; she had heard Sir Thomas’s news.
Cicely’s letter, accidentally delayed, came the next morning.
“Yes,” she said to her mother, when she had read it, “yes, Trevor has actually gone to Norway. There is no time even for me to write to him before he leaves England; but he gives the address of some places where they will call for letters. He says he will be away six or seven weeks.”
She gave a little sigh, a very little sigh.
“It seems very sudden,” said Mrs. Methvyn.
“He had to decide at once,” answered Cicely. “This friend of his— Captain Halliday, I mean—was just starting. Of course, on the whole, I am very glad he has gone; it will make the summer pass pleasantly to him, and perhaps—”
“Perhaps what, dear?”
“Perhaps he will leave off being vexed with me. Don’t think I am dull on account of his having gone, mother; I am not so, truly. But lately, I cannot say how it is, whenever I think of our marriage, I grow dull.
“It is the thought of leaving home,” said Mrs. Methvyn tenderly.
“Partly,” replied Cicely, “and, mother, it is more than that. It is a sort of vague fear of the future—an apprehensiveness that I cannot put in words. I know I care for Trevor and trust him thoroughly, but sometimes I doubt if he knows me enough. I doubt whether I thoroughly satisfy him, even though I feel there is more in me than he has read. Sometimes I think he wishes I were prettier, and lighter. Do you know what I mean, mother? Do all girls have these feelings, mother?”
“You are not one of the ‘all,’ Cicely.”
“Did you?” said Cicely, dropping her voice a little. “I don’t, of course, mean when you married my father, but before?”
Her mother’s first marriage was a subject but rarely alluded to. Cicely looked at her with some anxiety as she put the question.
“My child, my child, never draw any comparison between your future and what my life was with Amiel’s father. No, Cicely; I had no misgivings—I would not allow myself to have any. I was wilfully, madly blind—” she paused, and a little shiver ran through her. “These feelings of yours do not trouble me, Cicely Your life promises to me all the more brightly from the thoughtfulness with which you enter upon it, my darling.”
She kissed the girl tenderly. Cicely was soothed, though not satisfied; but she said no more.
An hour or two later, when she was alone in her little sitting-room feeding her birds, and trying to grow cheerful among her usual little interests and occupations, there came a knock at the door.
“Come in!” said Cicely, surprised at the unusual ceremony. The intruder was Mr. Guildford.
“Mr Guildford!” she exclaimed, “I did not hear you come. How have you got here?”
“I walked,” he said quietly “I have plenty of time to-day, so I thought I would come to take Colonel Methvyn a drive. The day is unexceptionable; I have just seen your father, and he is quite pleased to go, but he wants you to come. It was he that directed me to come here,” he added, glancing round him, “he said I should find you in your own sanctum.”
“Yes,” said Cicely, “I have a great many friends to take care of here, you see. Have you never seen my birds? Why, have you never been in this room before?”
“Only once,” replied he softly And as he spoke there came before him the picture which had never left his memory—of Cicely as he had first seen her, standing in the doorway in the quaint, rich dress.
“Ah! yes, I remember,” she said. Then there fell a little silence.
“My cousin has gone away to-day. Did you know?” said Cicely, rather irrelevantly.
“Your cousin?” repeated Mr. Guildford. Oh! yes, of course. You mean Miss Casalis. Somehow when you spoke I thought you meant Mr. Fawcett.”
“Well he, as it happens, has gone away too,” said Cicely with a smile. “He is going further away than Geneviève; she has only gone to Ventnor, and Mr. Fawcett is bound for Norway.”
“So you are all alone?” remarked Mr. Guildford. “Does that add to the low spirits you were owning to the other day?”
“Not low spirits—crossness, corrected Cicely, laughing. “No, I don’t think it does. I think sometimes I grow nicer when I am alone.”
“At least, there is no one to dispute the soundness of the pleasing belief?” said Mr. Guildford. “But I think I know what you mean. A little solitude soothes and calms one wonderfully sometimes.”
He walked to the window and looked out. “One can hardly imagine the lines falling to one in a pleasanter place than this,” he
observed, as his gaze rested on the beautiful old garden basking in the warmth and brightness of the midsummer afternoon.
“It is a home that one can love,” agreed Cicely She had followed him to the open window. “Did you ever think to yourself when you would best like to die? I mean,” she added, seeing that her companion glanced up in surprise, “did you ever try to think at what hour and season death would seem least dreadful, least physically repulsive and unnatural, that is to say?”
“Did you?” he inquired. “I don’t think I have ever given it a thought. What does it matter?”
“It does not matter in the least,” she answered, “but still one often considers things that do not matter, as if they did. It was the beautiful, quiet afternoon that made me think of it. I have always thought that I should like to die on a summer afternoon—not evening, evening suggests night—just when the world seems a little tired, but not worn out, just gently exhausted. I should like the sun to be shining in the soft, warm way it is shining now, and the air to be clear. At night, in the darkness, one feels so far away from everywhere else.”
She looked up at the sky and watched the few small feathery clouds whose whiteness deepened the intensity of the blue. There surely could not be a lovelier blue than that,” she said. “I have been so little abroad, I cannot tell if it is true that English skies are never like those of the south. Is it so?”
“I am a poor authority,” he replied, “but I fancy if you said seldom, instead of never, you would be near the truth.”
There came another knock at the door. This time it was Parker.
“Miss Cicely,” she said, “Will you please be ready in ten minutes; the carriage is ordered for then.”
“I will come now,” said Cicely.
She stopped for a moment to put fresh water in one of her canary’s glasses, which had been overlooked.