KNH NEWSLINE EDITION 21 2022

KNH Medical Invention: Dialysis in ward

Editor’s note p.2

KNH Medical Invention: Dialysis in ward 7A p.3-4

History check: KNH’s sterling monument of Indian heritagep. 4- 5

SRC carries out CSR at ward 4A p.6

Chaplaincy resumes services after COVID-19 outbreak p.7

Huduma Service Kenya show of kindness to KNH p.8

Positive mentions from KNH socials p.8 Intern’s experience p.8

Do Men Cry? 9

MoH issues Ebola alert, activates crisis plan p.10

Customer is indeed King p.11

Birthday wishes to August babies p.12-13 Our story in Pictures p.14

In Loving Memory/ tribute p.15 Comic zone p. 16

ON THE COVER

KNH Medical Invention: Dialysis in ward

7A p. 3

Marketing & Communication Department

Design Concept Team: Dave Opiyo, Edel Q. Mwende, Yvonne Gichuru & Collins Cheruiyot

Editorial Team: Dave Opiyo , Edel Q. Mwende, Linnette Leyi, Priscah Angwenyi, Winfred Gumbo, Philip Etyang, Yvonne Gichuru, Moses Njomo & Samira Yusuf

Stories: Edel Q. Mwende, Priscah Angwenyi, Luke Kung’u , Winfred Gumbo, Samira Yusuf, Petterson Njogu, Philip Etyang, Shiphrah Njeri & Faith Gesambi

Design By: Collins Cheruiyot

Photos: Nicholas Wamalwa, Steve Arwa & Luke Kung’u

Tel: +254 20 2726300-9 Ext. 43121 or 43969

Fax: +254 20 272572

Email: caffairs@knh.or.ke knh.caffairs@gmail.com

Editor’s note

Dear Colleagues,

Customer Service! Everyone’s Business, Customer

Service Week is an international celebration of the importance of customer service and of the people who serve and support customers daily. It has been celebrated since 1987 and it provides a unique opportunity for service and support professionals around the globe to join in a celebration of the important role that customer service plays in every organization.

Kenyatta National Hospital joins the world in remembering the great role it plays in serving customers in this competitive healthcare industry. It is vital to display a strong commitment to the vision, mission, and ultimately our core values. Today, local and international competition as well as unique customer demands require greater corporate efficiency and excellence in customer service.

For the Hospital to remain at the apex of the health care system in the region and the changing global economy, optimizing customer experience through teamwork and team spirit must be each employee’s personal goal. It is the foundation for providing great customer service.

The Institute of Medicine (IOM) defines patient-centered care as: “providing care that is respectful of, and responsive to, individual patient preferences, needs, values, and ensuring that those patient values guide all clinical decisions.” This kind of attitude to service provision leads to customer loyalty and excellent clinical outcomes.

We all must be in the frontline to spearhead these efforts by engaging customers, creating awareness within the hospital, and engaging the public through the new media and other platforms. This will go a long way towards ensuring customer satisfaction.

All the Newslines and Newsletters can be accessed online at: https://bit.ly/3uQGCcI

Mr. Peter Githua

Senior Customer Care Assistant Kenyatta National Hospital

KNH Medical Invention: Dialysis in ward 7A

By Edel Q. Mwende

Chronic Kidney Disease affects approximately 10% of the world’s adult population: it is within the top 20 causes of death worldwide, and its impact on patients and their families is devastating.

According to the World Health Organization (WHO), it is a key contributor to the global Noncommunicable diseases (NCD) burden with cardiovascular diseases accounting for most NCD deaths; 17.9 million people annually, followed by cancers (9.3 million), chronic respiratory diseases (4.1 million), and diabetes (2.0 million including kidney disease deaths caused by diabetes).

The disease is also affecting millions of Kenyans with an estimated 4 Million people battling the disease, with a significant proportion of this population progressing to kidney failure. According to statistics from the Ministry of Health, over the last 10 years, the number of people on regular haemodialysis has increased from 300 to more than 5,000 presently.

Kenyatta National Hospital lives to its mission “to optimize patient experience through innovative, evidence-based specialized healthcare; facilitate training and research, and participate in national health policy formulation,” and Newsline delved into unfolding the major strides in ward 7A that are geared at optimizing the renal patient experience.

“In August 2022, the Hospital renovated Medical ward 7A. The renovation came with the introduction of three (3) dialysis machines; a life-saving invention and a first for the ward in 121 years. The first dialysis commenced on September 13th, 2022 and the ward has dialyzed over 50 patients to date. We initially used to dialyze our ward 7A renal inpatients at the

renal unit. The 3 dialysis machines serve ward 7A patients that require dialysis,” said the Assistant Chief Nurse, Medical ward 7A, Ms. Ann Opiyo.

“The three (3) dialysis machines available serve six (6) patients per day, translating to two (2) dialysis sessions per day. Ward 7A has a capacity of 40-beds and admits patients with chronic kidney disease from stage 4, acute kidney injury, end-stage renal disease, glomerulonephritis, pyelonephritis, nephrotic syndrome, nephritic syndrome, and lupus nephritis among others,” she added.

Dialysis is a medical procedure involving the removal of body wastes and excess fluid from the blood through a machine when the Kidney does not function normally.

The blood is diverted into a dialysis machine and returned to the body once purified or cleaned. This is done through a dialysis catheter that is inserted through suitable access.

Who requires dialysis?

Patients with End-stage Renal Disease (ESRD) which may have been caused by chronic conditions such as hypertension, diabetes, and auto-immune diseases such as Systemic lupus erythematosus (SLE) require dialysis.

Dialysis is also administered to emergency cases such as patients with pulmonary fluid overload and severe hyperkalemia. In addition, patients presenting with uremic symptoms are also dialyzed.

Benefits of dialysis in Medical ward 7A

According to Ms. Opiyo, the dialysis in the ward has been very beneficial.

• The medical invention has reduced the mortality rate in cases where emergency dialysis is required.

• It has increased efficiency in nursing care since they no longer have to wheel patients

“We offer to counsel renal patients and their families and we begin by explaining how the kidney works and why the kidney has failed to work ,” said Ms. Opiyo

PHOTO | ELIJAH NG’ANG’A Care givers attending to a patient in Ward 7A as he undergoes dialysis.

to the renal unit for dialysis, especially for emergency cases.

• The quality of patient care has improved • The Average Length of Stay for the patients has decreased • Decreased turn-around time since the increased efficiency has ensured a reduction of the backlog of patients awaiting dialysis

• Reduced Hospital Acquired Infections

“Patients with renal failure require approximately two (2) dialysis sessions per week. Each dialysis session costs Kshs. 9,500. The sessions are covered by NHIF for those registered with the scheme. The total cost of treatment varies from patient to patient depending on the cost of care,” explained Ms. Opiyo.

The Assistant Chief Nurse at ward 7A works with a team of nephrology experts and she revealed that their work goes beyond medical care. Kidney disease patients, especially those with chronic conditions, generally lack the resilience to continue with dialysis, hence, the team has to further encourage the renal patients and families to keep going.

“We offer to counsel renal patients and their families and we begin by explaining how the kidney works and why the kidney has failed to work. Then we introduce the importance of dialysis. For patients that require dialysis for life, we explain the importance of compliance; that removal of waste from the body is only possible

through dialysis.” added Ms. Opiyo.

She continued: “We also enlighten our renal patients about the dialysis clinic (follow-up clinic for patients on dialysis only) which runs on Mondays 8 a.m.-5 p.m. and the renal clinic for patients with renal health problems on Fridays 8 a.m.- 5 p.m.”

“We also conduct financial counseling to our patients and encourage them to enroll with NHIF and enlighten them on the advantages of using the cover. In addition, we appreciate our patients and treat them as individuals, we offer health education on how to take care of the dialysis access to avoid infections, education on

the importance of exercise, and a balanced diet, and encourage them on the need for social support. We also assist them to manage their symptoms and concerns as they arise such as diet (where we allocate a nutritionist to them), finances (whereby we invite a social worker to assist with the challenge),” said Ms. Opiyo.

She continued: “I foresee ward 7A as an impactful renal medical ward providing specialized nephrology care with all patients being dialyzed within the ward. The ward appreciates the management’s support and hopes for two more dialysis machines to serve more renal patients.”

History check: KNH’s sterling monument of Indian heritage

By Philip Etyang

The Ismail Rahimtulla Walji Trust building at Kenyatta National Hospital (KNH) is evidence of the historical relations with India and the Asian community as a whole in East Africa.

Completed in 1953 by the Ismail Rahimtulla Walji Trust, the building was exclusively reserved as a medical ward for the growing Asian community in East Africa, that required quality and specialized healthcare.

According to M.G. Vassanji, the celebrated literary writer of Asian

descent, who was born in Nairobi, raised on the streets of Dar es Salaam and currently residing in Ontario, Canada, the relationship between the Asian community, the white settlers, and the black natives was always a delicate one during colonial times.

Therefore, creating a wing,

PHOTO | BY JU’S The Dialysis process

exclusively to serve the Asian community in Kenya and by extension, the larger East Africa, proved to be the talismanic stroke of genius that propelled the relationship between Kenya and its Asian compatriots, higher.

Already maritime neighbours by virtue of sharing the expansive coastline of the Indian Ocean, this relationship has increased greatly, with statistics indicating that the current trade volume between the two countries stands at $ 2.2158 billion (20192020).

History pages remind us that the labor force that built the British, Colonial railway system, was mainly comprised of workers drawn from the Indian diaspora in Kenya at the time. Their presence in the country can be traced back to the 17th century when British Colonial rule was established both in India and later in East Africa.

Having been established in 1901, the hospital was dedicated to serving native Kenyan citizens and was therefore named the Native Civil Hospital before changing to King George VI and currently KNH.

The 63-year-old building which is still in excellent condition,

is, however, certainly not the oldest in the KNH family, as its immediate predecessor, the surgical wing was completed two years earlier in 1951.

KNH has a rich history of relations with India dating back to 1953 when the towering Ismail Rahimtulla Walje Trust building was constructed. Since then, the hospital found a valued friend and trusted partner of India testament to the fact that the Indian government, through Prime Minister Narendra in 2016, upon the invitation of the then Kenyan President His Excellency Uhuru Kenyatta, donated a state-of-the-art cancer therapy machine.

The Bhabhatron II machine and digital radiotherapy simulator, worth Ksh190 million were installed in the Cancer Treatment Center at KNH in 2016 and were later commissioned by President Kenyatta the following year, proved to be a game changer in terms of turn-around time for cancer patients requiring therapy.

The building’s name originates from Ismail Rahimtulla Walje, a prosperous Indian trader who come to Kenya at the onset of the 20th century and founded the Rahimtulla Charitable Trust in

1940.

Gregory Roberts in his groundbreaking book titled “The Rise and Fall of Philanthropy in East Africa” published in 1992, claims Rahimtulla Walje was an Ismaili who had inherited a great fortune, committed suicide, and left a will providing for the creation of two rest houses and a donation of £60,000 to a hospital charity.

“The Walji Hirji bequest subsequently went toward the addition of an Asian Wing for the Native City Hospital (later Kenyatta Hospital) in Nairobi,” Roberts says in the book.

The trust also constructed the Ismail Rahimtulla Walji Trust Library along Mfangano Street, Nairobi in 1953 and the Rahimtulla Towers in Upper hill, Nairobi.

PHOTO |STEVE ARWA

The Ismail Rahimtulla Walji Trust building at Kenyatta National Hospital (KNH) built in 1953

PHOTO |THE STAR

The Rahimtulla Towers building located along Upperhill Road in Upperhill Nairobi

SRC carries out CSR at ward 4A

By Winfred Gumbo

On Thursday 6 th October, the Salaries and Remuneration Commission (SRC) led by Mr. James Sitienei, Head of Legal Services brought joy at Ward 4A by conducting a Corporate Social Responsibility ( CSR) by donating an assortment sanitary towels, diapers, toiletries, fruits, snacks & a cake. This came as the Commission marked Customer Service Week.

The team was received by Dr. Tom Menge, Director Affiliation and Institutional Development at the Chief Executive Officer’s board room whereby he thanked them for their kind gesture and encouraged them to take part in various partnerships within the hospital aimed at making the patient’s stay at the hospital better.

“While we offer treatment, we need partners to help the patients have a comfortable stay. We have various ongoing partnerships like the Adopt A Ward and Adopt A Bed Campaign which the partners are free to take part in, after which they can customize the ward to their taste or have the beds marked with their names

and are free to visit the wards at any time to see the status of their donation,” said Dr. Menge.

On his part, Mr. Sitienei thanked KNH management for the warm welcome and promised the Commission’s commitment to future partnerships.

“On behalf of SRC, I would like to thank KNH for their dedication in saving lives tirelessly. I promise that we will be back to visit the hospital in future,” he said.

PHOTO | NICHOLAS WAMALWA

SRC members of staff take part in a cake cutting ceremony during the Commission’s CSR visit at Ward 4A

PHOTO | NICHOLAS WAMALWA SRC member of staff presents a gift bag to a patient during the Commis sion’s CSR visit at Ward 4A

PHOTO | NICHOLAS WAMALWA

Dr. Tom Menge, Director Affiliation and Institutional Development chairing a meeting at the CEOs boardroom with SRC staff before they conducted a CSR at Ward 4A

Chaplaincy resumes services after COVID-19 outbreak

By Luke Kung’u

Kenyatta National Hospital (KNH) resumed the celebration of Holy Mass and conferment of the sacrament of confirmation at the Catholic Chapel on 25th September 2022.

This was after the Covid-19 hiatus, with His Lordship Bishop George Muthaka of Garissa Catholic Diocese presiding over the event.

The day’s sermon bordered on the importance of the sacrament of Confirmation in Christian religion and dogma.

“The sacrament of Confirmation gives strength to partakers in line with resistance to wickedness and with anticipation to do good to all. It is a calling to remain factual in the course. This is the ultimate goal for all Christians. True happiness is ascribed to the emulation of Jesus Christ. Any other source of worldly happiness is shrouded in mystery and most instances, it leads to death,” said Bishop George Muthaka.

Deputy Chief Nurse Administration Ms. Rose Wafubwa on behalf of KNH CEO Dr. Evanson Kamuri, EBS expressed her gratitude for the efforts made to restart the celebration of Holy Mass.

“I thank God for this day and extend the same to His Lordship Bishop George Muthaka for accepting to preside over this auspicious occasion. I acknowledge all congregants who have hearkened the call to celebrate with us. May God bless you all.”

KNH Catholic Chapel Moderator Mr. Sulumeti Papai described the journey of Chaplaincy. “KNH chapel has grown in leaps and bounds since its opening and dedication by the late Archbishop of Nairobi Cardinal Maurice Otunga on 14th July 1996.

The event was also aired live via Capuchin TV and Capuchin YouTube channels.

Archbishop of the Roman Catholic Chaplaincy remains committed to taking care of patients, relatives, and staff spiritual needs,” he said.

PHOTO | LUKE KUNG’U Ms. Rose Wafubwa thanking the clergy and congregants for attending the function.

PHOTO | LUKE KUNG’U

His Lordship Bishop George Muthaka confirming one of the faithfuls.

PHOTO | LUKE KUNG’U

Confirmed faithfuls take a group photograph with the clergy.

PHOTO | LUKE KUNG’U His Lordship Bishop George Muthaka of Garissa Catholic Diocese pre siding over the event.

Huduma Service Kenya show of kindness to KNH

The intern’s experience

By Faith Gesambi

By Samira Yusuf

Huduma Service Kenya extended a show of kindness and support to Kenyatta National Hospital. This is after the team from the Service Delivery Program donated various items including toiletries, snacks, playing toys, fruits, drawing books, and electronics among other items to children in Oncology wards 3D and 1E.

The team led by the Director,

PHOTO | NICHOLAS WAMALWA

A member of Huduma Service Kenya donating fruits and snacks to children in the Oncology Ward 3D & 1E

Service Delivery, Huduma Kenya, Mr. Martin Mugambi, appreciated the warm welcome they received at the hospital. He also thanked the team of doctors and nurses at KNH for the effort they put into ensuring that the children’s health is restored and that they have a comfortable stay while receiving their treatment.

They also spent time hanging out with the children and playing games with them.

Positive mentions from KNH socials

By Luke Kung’u

Solomon Wambua

Happy Customer Service Week to me, my mother came to this hospital looking like a needle due to cancer. Today she is rejoicing in good health care from you guys. God bless you.

Marcella Moraa

Happy Customer Service Week! KNH has the most qualified doctors I have ever known. My husband’s life was saved when I lost hope.

Eric M. Musau

Cheers to the good services offered here.

Marha Muchira

Good work KNH.

Gerald Ngao

KNH is the best.

Lee Muchiri

KNH uses WHO guidelines. That makes them reliable in East and Central Africa and Africa at large being an ISO-certified institution.

Paul Kimani

Mtoto wangu anataka kuwa Engineer, kama

sio KNH sijui kama ningekuwa na familia. Thanks vile mmetembea na sisi na hasa my son James since apate hiyo accident tumeona utukufu wa mungu kupitia kwenu. Mungu azidi kubariki familia ya KNH.

Raymond Muoki KNH forever and for always.

Joshua Muthengi

I wish some other government facilities can emulate your care and concern to patients kwingine unaeza finyika tu ukiangaliwa kitambo waanze kukuattend and it maybe late.

Dennis Kioko Services za KNH hukua on another level.

Abed Mutune Mtumishi

May the Lord bless the leadership of KNH in Jesus’ name. Such kind hearted leaders are rare.

Timothy Kajosh

KNH you are doing a good job. I also like the way you are using words with a sense of humor. We cannot be too serious all the time, this goes to health care workers fraternity and health care institutions.

Meet: Grace Mueni

Department: ICT

Tasks: Networking, WiFi maintenance data entries, and registration for covid-19 vaccines.

Three things you’ve learnt about KNH:

• Availability of private wings in the hospital wards

• The doctors and nurses at KNH are kind and not rude like I thought they were.

How has the internship added value to you?

I have learnt a lot about networking and maintenance and how to appreciate life at large. I’ve learnt how to improve my relationship with everyone no matter the situation.

Most memorable moment at KNH?

I had an interesting experience while maintaining WiFi at the main theatre for a whole day. Working there was so much fun.

Your career plan after graduating?

I intend to major in Web design a branch of ICT that deals with the production and maintenance of websites.

PHOTO | NICHOLAS WAMALWA

Members of Huduma Service Kenya pose for a group photo at KNH

By Priscah Angwenyi

Humans express emotions in different forms. Boys are raised to know that when they become men, crying in public is unacceptable, yet they are also emotional human beings like the female gender. They have feelings that need to be expressed but the general perception speaks otherwise. When they cry, they are perceived as weaker versions of themselves.

With such stereotyping, men hide their emotions and in the long-run lead to many Non-Communicable Diseases that can be avoided such as cardiac arrest, and high blood pressure. It can also cause deprssion in the longrun.

To expound on the same Newsline sat with Dr. Gibson Mareko-Consultant Psychiatrist, Department of Mental Health at

Do Men Cry?

harassment, or any form of emotional or physical harm when expressing himself. This can be either physical or virtual,” Dr. Mareko said.

Most men may cry when they have lost a loved one, a job, a court case, property, or even conned off their money. In some instances, they cry when their wives or women have walked out of their lives and have found better prospects.

Crying in public for men might work against them, especially among their peers, colleagues, and teammates. Men can cry without tears as this is a complex process in itself. By the time they express their emotions through tears then they are already heartbroken and mentally drained. This is where grieving comes in and more specifically pathological

“Men are human beings and yes they cry! However, they cry when the situations are appropriate and believe that they are in safe spaces. A safe space is a place or environment in which a person can feel confident that he will not be exposed to discrimination, criticism, harassment, or any form of emotional or physical harm when expressing himself. This can be either physical or virtual,”

Dr. Mareko

through their grief despite the passage of time. This might take them several years to get past a serious loss. This kind of grief can be chronic, inhibited, delayed, or atypical. Such are also discussed along with personality variables that predispose some people to different challenges.

Failure to cry and grieve might lead to higher incidences of physical disease & various forms of

Men are advised to seek counseling services and have safe spaces to fully express their emotions when going through prolonged low moments and seasons. Their productivity will be increased as they can trust that no one will judge them in any case whatsoever. Such safe spaces also give men room to make prudent decisions on how to spend their time & money appropriately after facing various challenges. This will enable the men to avoid drug abuse & prolonged alcohol use which is precipitated by not expressing emotions.

A man crying

PHOTO | Stock

MoH issues Ebola alert, activates crisis plan

By Philip Etyang

The Ministry of Health (MoH) has issued an alert to all counties on an Ebola Virus Disease (EVD) outbreak, following an update forwarded from Ugandan Health officials in line with the East African Community Health protocols over the outbreak.

The alert follows a breakout of the disease in neighboring Uganda on September 19 where a 24-yearold man who was under treatment for other symptoms, died after developing symptoms similar to the highly infectious virus. EVD, as is known today, is rare, severe, and often fatal in humans.

According to the MoH, counties at greatest risk of infection from the virus outbreak include; Nairobi, Machakos, Kiambu, Nakuru, Kajiado, Busia, Makueni, Kwale, Kericho, Taita Taveta, and Mombasa.

Other counties placed on high alert following the outbreak include; Turkana, Uasin Gishu, Trans Nzoia, West Pokot, Homa Bay, Kisumu, Bungoma, Migori, and Siaya.

On the 27th of September 2022, the MoH, together with the World Health Organisation, issued a comprehensive statement on the situation of the outbreak in Uganda, how Kenya is directly affected, and the plans of preventing the further spread of the virus.

“There is a risk of EVD spread to Kenya owing to the enormous human traffic between Kenya and Uganda through The Busia and Malaba ground crossing points, JKIA, KSM, ELD, and MSA international airports, the heavy population of Ugandan citizens in Kenya (Nairobi, Kajiado, and Kakuma),” The Director General of Health at the MoH, Dr. Patrick Amoth said.

Dr. Amoth, further said that all points of entry had been put on high alert to enhance surveillance and screening of passengers from Uganda.

According to him, the MoH had already activated the Ebola Virus Disease Contingency plan (CP) and that 18,726 people had already been screened at various Points of Entry across the country between the 20th and 25th of September.

“The CP provides a plan of surveillance; and preparedness and

prompt response to an EVD outbreak.

The IHR 2005 which Kenya ratified requires state parties to strengthen surveillance and response capacities for public health events including EVD,” Dr. Amoth further said.

The CP is meant to offer a guide for EVD prevention, preparedness, detection, and prompt response for the country. The document proposes activities and guides roles, responsibilities, and procedures that would be necessary to facilitate the process of decision-making.

Some of the strategies proposed in the document include setting up an EVD multidisciplinary task force, identifying high-risk factors for Ebola introduction in the country through updated risk assessments, and setting up mechanisms to respond to identified or potential risk factors for EVD introduction in the country. The identification of high-risk areas based on EVD risk analyses is yet another strategy contained in the CP.

The World Health Organization (WHO), puts on average, the case fatality rate at about 50 %. Case fatality rates have varied from 25% to 90% in past outbreaks.

The virus originated from wild animals and spread to humans. It has been spreading ever since to the human population through human-tohuman transmission.

As a precautionary measure, the MoH also urged Kenyans to be vigilant on such signs and symptoms of Ebola as high fever, vomiting, cough, chest pain, diarrhoea, measles-like rash, and bleeding from body openings.

“Be Vigilant on the signs and symptoms of Ebola Virus Disease which include high fever, vomiting,

coughing, chest pain, diarrhoea, measleslike rash, and bleeding from body openings,” Dr. Amoth said.

“Members of the public are advised to adhere to preventive public health measures such as handwashing, wearing masks, and social distancing. Avoid touching or burial of dead bodies that have died of unknown causes unless confirmed by health authorities, and avoid contact or eating bush meat, especially from monkeys, bats, baboons, gorillas, and chimpanzees,” added Amoth.

Kenyans have in the meantime been urged to avoid unnecessary traveling to areas reporting outbreaks in Uganda.

The MoH has also advised Kenyans to report suspected Ebola cases to the nearest health facilities or call 719 or MoH via 0732 353 535 and 0729 471 414.

Customer is indeed King

By Edel Q. Mwende & Petterson Njogu

Customer Service Week is an annual celebration that takes place during the first week of October. This year, Customer Service Week was celebrated on Oct 3rd -7th.

The central intent for the weeklong celebration is anchored on highlighting the importance of customer service and the people who offer it, boosting their morale and enhancing teamwork. Additionally, raising awareness of the value of customer service is paramount.

In line with this year’s theme: ‘Celebrate Service’, KNH Prime Care Centre staff appreciated clients visiting the Corporate Outpatient Centre (COC), Zarina Merali Day Care Centre, Staff Clinic and the 9th and 10th floor wards.

The staff at the private wing demonstrated excellence in customer service by creating a welcoming environment to the facility, helping the clients with any inquiries, clarifications or complaints and providing updates of any service delays throughout the week.

The Corporate Outpatient Centre (COC), Zarina Merali Day Care Centre, Staff Clinic and at the wards were adorned with white and blue balloons that aimed to raise awareness about the week.

In addition, other than offering meaningful and distinguished service throughout the entire week, KPCC also appreciated the positive feedback from clients on social media and thanked them for their loyalty.

“KPCC endeavors to represent excellent patient experience to all

Happy Customer Service Week 2022

Celebrate Service

clients as far as health care and customer service is concerned,” noted the Senior Director, KPCC-Dr. John Ngigi during the lively culmination of the week-long celebrations on Friday, October 7, 2022 that were crowned by the energetic KNH choir.

The KPCC staff shared cakes with customers at KNH Prime Care Centre COC, Zarina Merali Day Care Centre Oncology ward, Staff Clinic and the 9th & 10th floor wards backed by celestial song and dance by the KNH choir.

Dr. Ngigi awarded four KPCC staff namely Livingston Chege (KPCC Finance), Walter Odipo (KPCC Finance), Pauline Waithera (KPCC Catering) and John Wanyoike (KPCC Catering) for outstanding customer service.

“KNH Prime Care Centre outpatient and inpatient is the best! All health care workers there serve you like a family. A big clap to the team. They are very friendly,” said Ms. Deothorah Kerubo on KPCC Facebook page.

PHOTO | NICHOLAS WAMALWA

Dr. Violet Okech- Patron KNH staff choir (2nd R), Ms. Edel Mwende - Hou Marketing & Communication KPCC (R) join the choir in celebration of Customer Service Week

PHOTO | NICHOLAS WAMALWA

Senior Director KPCC - Dr. John Ngigi joins the KPCC team as they cut a cake at the staff clinic to celebrate the Customer Service Week 2022

PHOTO | NICHOLAS WAMALWA

Senior Director KPCC - Dr. John Ngigi is joined by young patients at KPCC in celebration of the Customer Service Week 2022

MISS. MARY WACHUKA WACHIRA MRS. MARY WANJIKU NJOROGE

MISS. ELIZABETH KETER CHEROTICH

MRS. MARY WAMBUI THIONGO

MISS. SOPHIA ATIENO MUNGOMA

MR. HENRY WALUKHU BARAZA

DR. PETER ONYANGO CHORE

MISS. SALOME GATAKAA ARAKA

MRS. FELISTER ALOO OBARA

MR. PETER MUTUA MUOKI

DR.(MRS) JOSEPHINE ATIENO OMONDI

MRS. MARGARET WANGUI GITHIRI

MR. APOLLO MABONI AYIENGA

MRS. ANNAH KERUBO OSINDE

MRS. MARGARET ADHIAMBO MUSUNDI

MR. HENRY AMINGA NYAGAKA

MISS. JANE MWANIGA MALENYA

MR. GIDEON WAMBUA KITUKU

MR. EDWIN MATARA AMBOKO

MRS. JANE ATIENO OTIENO

MISS. PHYLIS WANJIRU MWANGI

MR. JOHN NJOROGE RUIRIE

MRS. MIRIAM MWONGELI KAINDI

MR. BENEDICT MUSEE NDAMBU

MRS. MARY WANGESHI NDIRANGU

MISS. ALICE WANGARI KIBUNJA

DR.(MISS) PRICILLAH RUGURU NYAGAH

MISS. JANE WANJIRU MAINA

MISS. FLORENCE NJOKI KIGO

MRS. JANE NYANCHERA MOGIRE

MISS. HELLEN AKOTH AWUOR

MISS. LINNET EGERIZU ASONGOKA

MISS. HILDA WANDIA WERU

MISS. MARY WANJIRU THUO

MISS. GRACE MUTHONI WANYOIKE

MISS. JULIETA RONGES LELESIT

MISS. HELLEN ATIENO ODAGO

MR. JEKATA L. E. LUMBASI

MRS. IRENE NDUTA MWANGI

MISS. MARGARET GATHONI GITAU

MRS. MARY MUSIKALI IKUMILU

MISS. ROSEMARY WANGECHI KAMAU

MISS. MARGARET LILLIAN MAHERO

DR. IAN MIKISI KANYANYA

MRS. MARY ESENDI KUTSWA

MISS. MARTHA NJOKI MAINA

MISS. PRISCILLA ASIKO MAKANGA

MRS. MARY NJERI MUTHECHI

JANET MWELU MUYA

MISS. NORAH KEMUNTO OTWOMA

RICHARD THAIRU HIUHU

ESTHER NJERI WANDERI

PETER MURIITHI NYAMU

MISS.NANCY WAMBUI MBURU

STELLA CHEMNANDI MUNERIA

MATROBA MECHA OBUNAKA

ANN WANJIKU KINYANJUI

WILLIAM WAMBUGU NGARI

ESTHER NJERI MURUNGA

CHARITY WANJIRU THEURI

CATHERINE WATARE MUNDIA

HELLEN NEKESA

ANTHONY NGERESHON NOLASO

VINCENT KIARII

MISS. BETTY LIVEHA MINAYO

MISS. JANE WANJIRU MWANGI

MR. WILSON NDUNGU GITHINJI

MISS. MARY SARANGE NYAKUNDI

MISS. VERONICA NJERI MBURI

MR DANIEL MBOGO KIONDO

MR. WILSON CHEPURKEY CHEPKWESI

MR. EVEREST WAMBUA MAKULA

MISS. CATHERINE WANJIKU MWANGI

MRS. RUTH SIAGANO KANYASI

MR. SAMUEL KIMUNYA CHIRA

MISS. TARACILLA KARIA MUGAMBI

MRS. LUCY KATHURE MANYARA

MISS. ROSEMARY WAMBUI MWANGI

MR. DAVID MUTURI NGUNDO

DR. SIMON KANJA KAGURI

MRS. CATHERINE GAKII KIBITI

MRS. CECELINA GAKUTHII RUGENDO

MR. FRANCIS ETYANG

MR. PAUL MAINA NDUNGU

MR. RAPHAEL GACONDE GIKERA 86. MR. HEZEKIEL NGARUIYA KARONGO 87. MR. JOSEPH ONYANGO JOEL MIGUNDO 88. MR. FORTINATUS ONYANGO OWINO 89. MR. ROBERT MULWA NGUNDI 90. MISS. CAROLYNE NJERI KOBIA 91. MISS. SARAH CHEPTERER CHEPKWONY 92. MISS. DOBISTER NAMAI AMUKHUMA 93. MISS. JULIE ANN WAMBUI NGANGA 94. MISS. MARIA MWARIUMWE RIMBERIA 95. MR. PETER ATENYA MUSAMBAYI 96. MR. ONESMUS CHARI KAMAU 97. MR. PAUL MBACHO GICHUKI 98. MISS. MONICA NJOKI GICHERU 99. MISS. JOAN AULERIA NCUGUNE KINYUA 100. MR. KENNEDY JOSHUA NYABWARI 101. MISS. DOROTHY ADERO OSINGO 102. MR. JOSHUA KIVA NGULI 103. DR. PAUL MWAI NJOGU 104. MISS. JENNIFER MUTILE PHILLIP 105. MISS.PAULINE WANJA NJUE 106. MISS. DORCAS WANGUI NGUGI 107. MR. JOHN THAIRU KARORI 108. MR. DOMINIC KIHURI MUTUA 109. MR. ANTHONY KIARIE KINYANJUI 110. MR. FESTUS NGEI KYULE 111. MISS. JULIA NKATHA LABAN 112. MISS. MARY MBUKI IKARIA 113. MR. JAMES ORINA OANDA 114. MRS. ABIJA MUTHONI ODHIAMBO 115. MISS. CATHERINE WANGARI MBUGUA 116. MISS. JEDIDAH MUKOLWE SAKWA 117. MISS. MARGARET MOMANYI 118. MRS. PAMELA KWAMBOKA MUIIRAH 119. MISS. JOANINA WAMBUGI MUNGAI 120. MISS. NANCY MKAMBURI MWAKIO 121. MRS. WINFRED KATUNGE KISILU 122. MISS. ANNE PRISCA SIRIMA 123. MISS. JANET MUTUNGE MWANZA 124. MR. CHARLES MWANGI NDIRANGU 125. MISS. MARGARET MUENI KIOKO 126. MISS. CATHERINE MUTHONI MUTUGI 127. MRS. NANCY WANJIRU WANDERI 128. MISS. GRACE AWUOR AWITI

129. MISS. CATHERINE KIRUMBA MURITHI

130. MR. JOHN KIHUHA GICHAGA

131. MISS. LILLIAN MWENDE MUTUKU

132. MISS. TABITHA WANJA KAMAU

133. MR. JOHN GATHU KARIRI

134. MISS. MARY NZISA KIVUVA

135. MR. PETER KIBURIO KIMANI

136. MRS. STELLA WANGECI NGAIRE

137. MRS. RAHAB MURINGO OMONDI

138. MISS. CAROLINE NAKITARI OLUMUNA

139. MISS. JANE WANJIKU MURIUKI

140. MISS. ANGELA NYAMBURA NGUYO

141. MR. ANAMPIU ANTHONY KAILIKIA

142.

MR. BERNARD MBURU KARANJA

143. MISS. STELLA NAOMI M. GITHAIGA

144. MISS. AGNES KAGENDO GIKUNDA

145. MISS. AGNES CHEROTICH KEROR

146.

MR. DAVID KIPKIRUI KOECH

147. MISS. JOSEPHINE MOCHACHE

148. MR. ALLAN MUTURUCHIU MWITI

149. MR. JOSEPH OGINA OGAM

MISS. TABITHA OKEMWA

151. MR. BENJAMIN MALONZA KINYOI

152. MISS. EILEEN KERUBO SAGWE

153. MISS. WINFRED MURINGI MUTHURI

154. MISS. SABERA M. KIOKO

155. MISS. GRACE NYAMBURA KIMANI

156. MISS. GARO WAKO SORA

157. MISS. RUTH KERUBO OMBONGI

MRS. TABITHA ATIENO OWENGA

MR. JOHN ANGOYA MUNALA

MISS. CAMILLA ROSE OPIYO

MISS. SALLY JEPTOO

MISS. RACHEL MORAA MAINA

MISS. MARION NYAWIRA KIMANI

MISS. ÉCLAIR PHOEBE LUKOKO

MR. ANDREW YOUNG ONDIMU NYABASA

MRS. CLAIRE NEKESA MUKANDA

MISS. BETTY CHEMUTAI KOECH

MR. MAURICE OMONDI MBUYA

MR. JAMES KIOKO MUTIE

MISS. JOSEPHINE MUTHEKYE KILYUNGI

MR. JOHN MURIUKI MUGO

MR. GODFREY LIMIRI NTORURU

MR. ISAAC GACHURU KARANJA

MISS. PATRICIA WAIRIMU KINGORI

MISS. JACKLINE AKINYI ROMBO

MR. STEPHEN KANGETHE WAMBUKU

MR. SCHATTENKERIK ONG’AU OYUGI

MR. MARTIN KANZONJE MALAU

MISS. CATHERINE MUKOSHI MUHANJI

MISS. ROSEMARY ADHI BINO

MISS. JOYCE KANYUA NJAGI

MR. HENRY NYABUTO ONWONG’A

MISS. LUCY WACHERA KARANJA

MR. DANIEL ERIC THIGA GITHAIGA

MISS. ROSAEL CHEMUCHUK

MISS. SARAH NGUSYE MBATHA

MISS. ESTHER WANJIKU MUCHIRI

MISS. SALOME WAITHERA KAMAU

MRS.CHRISTINE ADHIAMBO NGEI

MISS. DOREEN KAGENDO NGORE

MR. VICTOR KYALO KITEMA

MISS.JECINTA WANGECHI NDEGWA

193. MR. ILERTON MWALUGO WAKESHO 194. MR. HEZEKIAH MRATAH MWADEGHU 195. MISS. SALOME MWIKALI BERNARD 196. MRS.RAEL KANGOGO TOROITICH 197. MR. ROBERT MAINA MURAYA 198. MISS. HELLEN MURREY JEPKOGEI 199. MISS. SARAH NJERI WAWERU 200. MISS. CHARITY KARIMI KIANJI 201. MISS. FAITH WATIRI MBOGOH 202. MR. JUSTICE PETER KITEYWO SISIMWO 203. MISS. ISABELLA A. TOO 204. MR. SOLOMON KIPLAGAT CHELIMO 205. MR REUBEN MWITHIA MWITI 206. MISS. SARAH WAMBUI OLEKETE 207. MR. AUGUSTINE KIARIE RANJI 208. MISS. NELLY CHEROP AMAKOBE 209. DR. BETTY SUSAN OWURE 210. MISS. CAROLYNE MITUNDA MWAMACHA 211. MR. DAVID SALATON TOTONA 212. MISS. JACINTA NDINDA MUTISYA 213. MR ELIJAH ONG’ERA MAYAKA 214. MISS. FLORENCE WABAIYA GITOME 215. MISS. MARGARET WAWIRA NDEGE 216. MRS. RACHEL WATIRI NYAMU 217. MR. BERNAD KIPLANG’AT KIRUI 218. MISS. ESTHER WANJIRU GICHEHA 219. MISS. ZIPPORAH GEORGINA WATIMA 220. MR. CASTRO STEVE OTIENO OJOWA 221. MR. DANSON MUTYOTA STEPHEN 222. MISS. PATRICIA MWIHAKI KIMANI 223. MR. DENNIS KIPROP LANGAT 224. MR. STEPHEN OCHIENG ODHIAMBO 225. MISS. TESSA SARAH MUYAKU SHITANDI 226. MRS. JULIANA CHEPWOGEN MARITIM 227. MR. DAVE OLUOCH OPIYO 228. DR. MURIUKI MEME 229. MR. CHRISTOPHER NZOVO MULONZI 230. DR. YUANITA YVONNE ODUOR 231. MR. JOSEPH ASIACHI OPIAYO 232. MR. HENRY MUGENDI MIRITI 233. MRS. BETTY CHEPTEEK ONDIEMA 234. MRS.EMILY ACHIENG ODUOR 235. MISS. MAGDALENE KAVINDU MBILA 236. MRS. MERCY WANJIRU KARANJA 237. MISS.MONICAH WAIRIMU WAWERU 238. MR. KENNETH MUGAMBI LANGAKUO 239. MISS.ESTHER NYAWIRA KUNGU 240. MISS. JEANE GATAKAA MARANGU 241. MR.JOHN EDWARD TORIS SASURI 242. MISS. ANNE ALUOCH OWUOR 243. MR.WILSON AMBALE AMUTSAMA 244. MISS.LILIAN NJERI NYAGA 245. MISS. SUSAN AUMA MUNYENDO 246. MISS. JAQUELINE ALOUCH MAERI 247. MR. DAVID NGULE MWANGANGI 248. MR. BENJAMIN YUMBYA MWATU 249. MISS. BRIGID CHEPKOECH 250. MRS. SUSAN WANJIRU LUMWACHI 251. MISS. GLADYS WAITHIRA THIMBA 252. MR. PETER OCHIENG AGALLA 253. MRS. LUCY GATHONI NJERI 254. DR. JACQUELINE WANJIRU KAGIMA 255. DR.SUSAN AKETCH OKATCH 256. MISS.EMILY NJERI WAMBUI 257. DR. NANCY GAKII NKONGE

MR. ANTONY NJAU MUTISYA

MISS. MASAYON KATO

MR. GEORGE BEST KIIZA

MISS. SARAPHINA WANJA MAINA

262. MR.JOHN OTUKE ABUGAH

MR.PHILIP EDWARD OBERA

MR. ANTONY MUTWERI GITHIRI

MR.DAVID KINYUA MWANGI

266. MR. HENRY KURENDI ONDIEKI

MR. NAHAMAN ODHIAMBO ALOO 268. MISS. ANNE LUCY KIAMBI 269. DR. VICTORIA MIGASIA SIMIYU 270. MISS. MAURINE ANUPI LILAKO 271. MISS.VERONICAH TSISICHE NDINYA 272. MRS.MAGDALYNE MGOGOSI SELINAH 273. MISS. ANN WANGUI MWANGI 274. MR. GIDEON WAMBUA NDAMBUKI 275. MR. LAWRENCE KIMELI KIPSEREM 276. MISS. JANE KITHUMBI WAMBUA 277. MR. ERICK MBUGA MONG’ARE 278. MISS. JACINTA KAVUTHA NGAO 279. MR.JONATHAN WAHOME KIBATHI 280. MRS. RUTH WAITHERA KIBE 281. MISS. MAUREEN ADHIAMBO KIRWA 282. MR. DICKSON MUTAI 283. DR. JAMES ODHIAMBO AMENGE 284. DR.OLIVIA NDUKU KYENI 285. MISS. GRACE WANJIRU GACHIE 286. MR. RAPHAEL OTWERE MWAMACHA 287. MR. PATRICK KIPKOECH ROP 288. MR.KEVIN LOURDES BARASA 289. MISS. WINFRED AWINO OTIENO 290. MR. EVANCE ODIWUOR OWINOH 291. MR. PATRICK MUGENDI IRERI 292. MISS.VIVIAN WANJIRU MBURU 293. MR.FREDRICK OWINO AOR 294. DR. ANDREW IDEIDEI OKIRIAMU 295. MR. NICHOLAS KIPYEGON NGENO 296. MRS.PATRICIA NJOKI MUIRURI 297. MISS.MONICA NJERI MAINA 298. MRS. FARDOSA SAID GODANA 299. MRS.MARY WAMBUI GAKUO 300. MR. NICHOLAS SUBA CHAGWI 301. MR. JAMES NKUBITU KATHIARI 302. BONFACE MAWIRA MBABU 303. MISS. NAOMI NJERI KIMANI 304. MR. CHARLES ORENGE KINANGA 305. MRS. JANE WAIRIMU MAORO 306. MISS. MAGDALENE NDINDA MAYOLI 307. MISS. BEATRICE KAVINI MUTUNGA 308. MR. WICKLIFFE JEDDA OGWENO 309. MR. WILLIAM NTERA KIRAPASH KILEL 310. DR. BRENDA KIENDE NYAMU 311. MR. JOSEPH WAHOME NJUGI 312. MR.COLLINS OTIENO ACHIENG’ 313. MR. MATHEW KIPROP 314. DR. JANET JEBICHII SUGUT 315. MISS. CATHERINE WANJIKU KAMANDE 316. MISS.MERCYLINE NAFULA WABWILE 317. MS. BELINDA APUOYO OILE 318. MR. SAMMY KIBET KANGWONY 319. MISS. MAROLINE NOLLIE JUMA 320. DR.JOSEPH ODWOR MBOKE 321. MISS. JACKLINE MWENDWA NTURIBI 322. MISS. EDITH WAMBUI NJIRAINI 323. MISS. CATHERINE BRENDA WAKHUTU 324. MISS. CAROLYNE BITUTU MAGETO 325. MISS. HIBAQ ABDULLAHI ADEN 326. MISS. JOAN TIANOI LENGETE 327. MISS. MARY KIMARU WAMUYU 328. MISS. SALLY JEPKOSKEI KIBOR 329. MR.KENNETH KAMAU WANJIRU 330. MRS.VICTORIA WANJIRU WAINAINA

331. DR.LUCY NYAWIRA KOORI

MR. SAMWEL MAROA CHACHA

MR.FELIX MUMO MAITHYA

MR.JAMES MURIGU MICHENI

335. MR. JACKSON MULI MUTETI

336. MR.EVANS NDEDE OJUOK

337. MR. JOSEPH KARANI MGHANGA

MRS.JACINTA MBELA MBUVA

MISS.STACY WAYUA

340. MISS. TABITHA WANJIKU WANGARI

MRS. JANET MORAA NYABICHA

MRS.MOULINE NYANDUKO NYAMBANE

MRS.RAHAB WANJIRU NJUGUNA

344. MR.JAMES MWITI KIAMBI

345. DR. JANET MUTHONI WANYAMA

DR.KENNETH KAMAU KIMANI

347. MR.GEOFREY KIBET TARUS

348. MISS. FLORENCE WAMBUI MUKURU

349. MISS. NANCY NGIMA MAINA

350. MISS.JOYLINDA MWENDE KARIUKI 351. MR. TITUS KITONYO MUNYWOKI

352. MISS. RAHAB NYAMBURA NYAMBURA 353. MISS.JULIA NYAMBURA MANGARA 354. MISS.SOPHIA NYABONYI SESE

355. MISS. EMELDA AKINYI OKETCH 356. MISS.DAMARIS WAIRIMU KINUTHIA 357. MR. STEPHEN OROKO NYANGAU 358. MISS.TERESIA KARIMI MURIUKI

359. MISS.FAITH MEKI MUSYOKA

360. MISS. BETTY CHEROTICH CHEPKWESI 361. MRS. MONICAH CHELANGAT 362. MISS.ELSIE JEROP KIPKEMOI 363. MR. TIMOTHY WEKESA MATANDA 364. MR.JOHN KIMANI GUCHU 365. MISS.CAROLINE MOKEIRA RATEMO 366. MR.PETER MAPENDEZO PEPELA 367. MR.ERASTUS AMALA ADIKA 368. MISS.EMMA AKINYI OPANA 369. MISS.IRENE ATIENO OMBOYA 370. MRS.MARLENE OPRAH OKEYO TOO 371. DR. DENNIS GITONGA GIKUNJU 372. MISS. PASKALINE CHEROP 373. MISS.ESTHER WANGUI MBURU 374. MR.KEVIN ORWA OCHIENG 375. MR. BONFACE KABAKI WAMAITHA 376. MR.SHADRACK KIPLAGAT CHUMBA 377. MISS.RUTH MUTHONI KAMAU 378. MISS.BELDINAH WANGUI KIRUNYU 379. MISS.SELLAH JEPKOECH KWAMBA 380. MISS. ZAMZAM MUYADHIN M. MOHAMMED 381. MR.HUMPHREY MOTURI OKEYO 382. MISS. SARAHLEAH MUMBI MUHIA 383. MISS.DORCAS ATIENO OPIYO

384. MISS. WESLEY KIPROTICH LANGAT 385. MISS.LEAH WAMBUI NDUNGU

386. MISS.EDNA FLOICE ASIKO

387. MISS.LORRAINE MUTANU KALUSI 388. MRS.SOPHIA NANGUNDA ASHENE

389. MISS.JANE MBITHE MUSYOKI

390. MISS.CHRISTINE MUTHONI NTONGAI 391. MR. SILAS OKEMBA ASOKA

392. MISS. CAROLYNE KATHAMBI KAARIA 393. MRS.RUTH MUTHONI WAITHIRA 394. MISS.KELLY WAMBUI MUREITHI

395. MISS.EMMA WANGARI KAMAU

396. MISS. NAOMY JELAGAT MELLY

397. MISS. ELIZABETH KOZI TCHIKOPWE 398. MR. DENIS MWANGI MBUTHIA

BABIES

Our story in pictures

KNH Internal Audit & Risk Directorate is conducting a risk management training and review of risk registers for FY 2022/2023. Over ninety (90) KNH employees have been trained on the modalities of filling the online risk registers based on the departmental performance contracts for FY2022/2023. The training comprises of five cohorts which is scheduled to end on 14th October 2022.

PHOTO | STEVE ARWA Head of Comprehensive Care Center Dr. Dorothy Aywak (3rd left) receives a donation of three full HD 43-inch television sets from Center for International Health, Education and Biosecurity-Kenya (CIHEB-K) Strategic Information Specialist Mr. Patrick Awuor (2nd left).

PHOTO | STEVEN ARWA & LUKE KUNG’U

PHOTO | STEVE ARWA KPCC Dir. Dr. John Ngigi receiving a bed on behalf of the hospital donated by All Saints Cathedral’s ‘Man Enough’ Group. Th donation will go a long way in supporting KNH’s Adopt a Bed Campign.

PHOTO | NICHOLAS WAMALWA

A team from the KNH Orthopaedic Technology led by the Head Of Unit - Dr. O.J Ondiege and the KNH AID team headed by Mr. Kennedy Mbogo - Chief Manager, Resource mobili zation with members from Club foot Care for Kenya (CCK) after a collaboration meeting to cement a MOU partnership in support of children with Clubfoot in KNH.

PHOTO | ELIJAH NG’ANG’ A team of wellwishers visiting Ward 7A to donate assorted toiletries to patients

By Shiphrah Njeri

In Loving Memory

Mathew Bugen Barmosho(Barry) (sunrise Oct 1991- Sunset Sept 2022)

Forever in our hearts

A golden heart stopped beating, hard-working hands put to rest.

A champion willing to help any soul that came across him.

To lose you is a bitter wrench, the pain is felt around the whole hospital.

A young industrious ICT officer.

A team player who was instrumental in ERP implementation at KNH. Your outgoing personality, sense of humor always full of life and boundless talents will be sorely missed at KNH.

You were gone before we knew it and only God knows why. A prayer of thanks we say to you, to your family who lost a son, and to the ICT department who lost a brother and a colleague

May you shine your way until we meet again “Barry”.

Comic Zone

Laughter, the best medicine!!

By Edel Q. Mwende

Mike does not feel too well

He feels tired and stressed all the time.

“Go to the doctor”, said his wife.

At first, he ignored his wife, but after a week of suffering, he finally decided to come. The doctor asked him a lot of questions.

“What do you eat for breakfast?”, he asked.

“Eggs, toast with butter and coffee.”, Mike replied.

“What about lunch?”

“Meat or fish and bread.”

“And how about dinner?”

“Some eggs and bread.”

Then the doctor said: “You need to add some fruit into your lifestyle. Eat the skin too. The skin contains a lot of nutrients.”

Mike followed his advice. The next day, he went back again.

“Doctor, my stomach doesn’t feel too good, and all my teeth are hurting.”

“Oh dear, what did you do yesterday?”

“I followed your advice and ate my favorite fruit, coconuts!”

OUR VISION

A world class patient-centered specialized care hospital

OUR MISSION

To optimize patient experience through innovative healthcare; facilitate training and research; and participate in national health policy formulation

OUR MOTTO We Listen, We Care

Inspirational Quotes

1. “Life is for service.” – Fred Rogers

2. “To earn the respect (and eventually love) of your customers, you first have to respect those customers. That is why Golden Rule behavior is embraced by most of the winning companies.” – Colleen Barrett, Southwest Airlines President Emerita

3. “Strive not to be a success, but rather to be of value.” – Albert Einstein

4. “To keep a customer demands as much skill as to win one.” – American Proverb

5. “To give without any reward, or any notice, has a special quality of its own.” – Anne Morrow Lindeberg, Author and Aviator

6. “There is a spiritual aspect to our lives — when we give, we receive — when a business does something good for somebody, that somebody feels good about them!” – Ben Cohen, Co-Founder Ben & Jerry’s

7. “Successful people are always looking for opportunities to help others. Unsuccessful people are always asking, ‘What’s in it for me?’” – Brian Tracy, Author and Motivational Speaker

8. “When you help others feel important, you help yourself feel important too.” – David J. Schwartz, Author and Motivational Speaker

9. “Don’t dwell on what went wrong. Instead, focus on what to do next. Spend your energies on moving forward toward finding the answer.” – Denis Waitley, Author and Motivational Speaker

10. “To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.” – Don Alden Adams, President Watch Tower Bible and Tract Society of Pennsylvania