2019 Fall/Winter Issue G4S Charlotte Area Newsletter

CHARLOTTE AREA NEWS FALL–WINTER 2019/2020

C H A R L E S YO S T — I N T H E S P OT L I G H T ......................... 4 L E A D E R S H I P T E A M P R O M OT I O N S ................................ 5 & 6 C AT S P O L I C E — C R E AT I N G CO M M U N I T Y B O N D S .............7 K E Y Q UA L I T Y M A N AG E M E N T P R I N C I P L E S ......................... 10 E M P LOY E E B I R T H DAYS ........................................ 11, 12, 13 & 16 B R A N D O N AVA N T — L AW E N F O R C E M E N T AWA R D ............14 R E G I N A L D J E F F E R S O N — T H E VA LU E O F O L D E R W O R K E R S ... 15 S E E CO V E R S TO RY O N PAG E 7 – P H OTO BY LT. J E F F O U T E N

CHARLOTTE AREA NEWS Message from Mike Nail Market Vice President, The Carolinas Chief of Company Police G4S Secure Solutions (USA) First, I would like to thank all of you for your efforts and hard work this year. Our clients hold G4S in high regard due to the high-quality service benchmarks we have achieved and continue to maintain.

I appreciate your support and commitment to all the projects and operational tasks that we have undertaken throughout the year. Your care and dedication have moved the needle in providing exceptional quality services to each of our clients. Throughout this year, we’ve faced an on-slaught of new and formidable challenges. Nonetheless, you were resilient and kept a positive attitude. As a result, new projects became easier to execute; changes became easier to implement and problems became easier to solve.

2019 — a year filled with big challenges. 2020 will be no different. In fact, we are slated to implement new strategies in the Charlotte area. Therefore, please continue to stay focused on the tasks at hand.

Once again, Thank you all!

From the Editor We have a mandate to gather and develop news worthy information and to distribute it to our officers in the Charlotte Area. In this issue you’ll find interviews that we believe are edifying – in other words, information you can use. If you have information to share then let us know. We all have stories to tell...so lets hear them!

Our newsletter’s overall purpose, as I have mentioned in several issues, is to spread quality information far and wide. Our goal remains the same — to bring relevent information to the masses as soon as possible. I firmly believe we have done our part. Now, it’s up to you! We need you to continue to spread the word to your co-workers. If you have employees that truely standout from all the rest then please submit a recognition narrative and a photo.

Thanks, Enjoy the read!

Ken Dixon Editor The G4S Charlotte Area Newsletter

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SECURING YOUR WORLD

PromoteMe Welcome to our second edition of the 2019 Newsletter. The In the Spotlight section features interviews with leaders that have compelling personal stories – stories filled with information on how to prepare your own pathways to promotion. G4S officers, in the field, have many questions when it comes to promotion opportunities. This section is designed to help address some of those concerns.

It also serves as a tool to help prospective candidates understand how hiring managers view basic readiness for promotion. Articles featured in this section examines the skills, qualifications, and, most importantly, the experience of recognized G4S leaders.

Determining the best candidate for a leadership position can be a daunting task for decision makers.

Make this task easier for managers by acquiring basic skill sets that set you apart from the rest.

Remember this – you will need to master the fundamentals of leadership and management.

Companies can no longer afford to promote folks simply on the idea of “most time at the site” or “knows everything about the job.” Believe it or not, today’s decision-makers are looking for people with proven skills in leadership, management, and problem solving.

In the Spotlight Charles Yost In a recent interview, Charles Yost delineates his vast military and law enforcement careers. It’s a compelling story that spans more than 30 years. He shares his experiences and offers advice to those planning to advance in the security field. Yost was recently promoted to District Manager of the Charlotte Area G4S. READ HIS story on page 4

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CHARLOTTE AREA NEWS Charles Yost, District Manager (CHE) A holistic approach to leadership. by - Ken Dixon

Charles Yost brings a well-earned and proven leadership background to the Charlotte Area G4S team. He was recently promoted to District Manager for the Charlotte G4S area.

He manages 29,000 weekly hours for 50 contracts with just over 1,000 security officers.

Yost takes a holistic approach in his advice to people who want to rise into leadership and management roles. His views help explain many of the interconnected elements of good management.

• “Be ambitious and committed to setting the bar high. Try to provide the best service, show the best image/ appearance, and maintain a welldisciplined organization – on time every time. Never become satisfied with simply meeting expectations but always reach beyond.”

He is married to Michelle who also works for G4S as a Lobby Ambassador at Bank Of America Corp. Center (BOACC) Yost joined G4S 2 years ago after a rewarding 25-year career with the Rochester, NY Police Department.

His vast law enforcement background is extensive. Prior to retirement he was the Commanding Officer of the Rochester VICE Squad, which, at the time, included a Joint Task Force and Gang Units. Prior to that assignment, he was head of Special Operations and Tactical Units (SWAT Teams and High Risk Warrant Entry Services).

Throughout his long civilian law enforcement career, Yost simultaneously served our nation as a US Navy Reservist. He rose through the ranks in that capacity as well. First, he spent 20 years in the enlisted ranks then 8 additional years in Warrant Officer corp (CWO4). He eventually transitioned into the commissioned officer level (O-3) and currently serves as Commanding Officer of an Expeditionary Security Forces Unit.

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good quality security services. We depend on the Chain of Command in support of staffing. Our officers look to management for accurate pay and to provide a workable schedule.”

• “Credibility and trust is something you have to earn and establish. If you are planning to rise into leadership roles, it is important that your CHARLES YOST subordinates view you as someone • “In this profession you will have who is appropriate to lead them.” to find a good balance between preserving security yet not being a • “Lead by example. People understand wall. Learn the things that create what is expected when they see their great customer service and, at the leaders doing the best job they can same time, maintain your security and, as a result, will try to emulate the obligations.” leader’s actions.”

• “You’ll need to evolve into someone who can loyally satisfy the expectations of the client and at the same time develop skills to ensure good discipline, order and financial prudence.”

• “Establish and maintain a network of communications that fosters great morale and cooperation.

Interdependency is everything.

Our clients depend on us to provide

Yost has a B.S. Degree in Criminal Justice and he is a Third Degree Black Belt in Tae kwon do. He also makes good use of his creative talents in commercial graphic design.

Yost expressed a sincere thanks to his wife for pulling the weight at home for many years. “She pulled the weight during all the criminal investigations, my tours to Iraq and other military/ Law Enforcement assignments

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SECURING YOUR WORLD

2019 Leadership Team Promotions G4S Charlotte Area

Nick Verenable Project Manager Bank Of America Corp. Center (BOACC) – Mr. Verenable came to G4S in July of 2006 from the Georgia Department of Corrections. He started as an armed Custom Protection Officer at Hearst Tower and, later, became a Bank Protection Officer (BPO). He was promoted from BPO Rover to Lieutenant, and again, to Captain. In recent years Mr. Verenable operated in several manager roles. He managed The Sherrill building in Ballentyne, the 401 N. Tryon Street location and, he was Assistant Site Manager at One Bank of America Center (1BAC) and BOA Corporate Center. At one point he was Project Manager at 1BAC. Mr. Verenable was recently promoted to Project Manager BOA Corporate Center.

Gary Huneycutt Director of Security, Cousins Properties DFA, Charlotte – Mr. Huneycutt was selected for the Director of Security, Cousins Properties DFA building in May 2019. Prior to his recent promotion he was the Site Manager at The Sherrill Building in Ballantyne. He has a B.S. degree in Theology and brings many years of militar y, security management and business related experiences to the leadership team.

Renee’ Gabriel Project Manager 1 Bank Of America Center (1BAC) – While earning her Master’s Degree in Public Administration from St. John’s University in New York, Mrs. Gabriel worked for her mentor Congressman Charles Rangel. After a few years she relocated to Atlanta, Ga. There, she climbed the Criminal Justice ladder and became a County Deputy Chief Probation Officer in Douglas County in Georgia.

Mrs. Gabriel joined G4S in March 2018 as the new Security Site Manager for 401 N. Tryon. She was recently promoted to Site manager for 1BAC. She brings several years of Security, Government Relations and Probation experience to the leadership team.

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CHARLOTTE AREA NEWS 2019 Leadership Team Promotions G4S Charlotte Area

Jason Harris Project Manager 401 N. Tryon – Mr. Harris was recently promoted to Site Manager of 401 N. Tryon. He was th e Site Captain prior to his promotion. He worked for G4S previously for 2.5 years and left for about 6 months. He is originally from Cleveland, Ohio and served 4 years in the United States Navy as a H ospital Corpsman.

Dominick Pellicone Director Of Operations for the Carolinas – Mr. Pellicone retired from Charlotte Mecklenburg Police Department after 30 years of service. He started his career at G4S in October of 2016 as the account manager at Spectrum center. In May of 2017 he was selected Project Manager at the Bank of America contract at the Bank Of America Corporate Center. Mr. Pellicone was selected as the Director of Operations for the Carolinas in June 2019.

Robert Willis Project Manager 525 N. Tryon – Mr. Willis has a Criminal Justice degree from Elizabeth City State University. He came to G4S in July 2018 as a CFO/CPO at the Bank Of America contract Wake Forest campus and operated in several supervisory capacities. He moved through the ranks quickly and was promoted to Project Manager of 525 N. Tryon in less than a year at G4S. He brings over 15 years of business related experience to the leadership team.

Charlie Burch Site Manager Ballantyne Sherrill Building – Mr. Burch started with G4S on June 14, 2010 and became a 3rd Shift Critical Facility Officer at One Bank of America Center (1BAC). At 1BAC he was promoted two times: 2nd Shift assistant Supervisor and 2nd Lead Supervisor. He also filled in, from time to time, as 1st Shift Lead supervisor.

In 2013 he transfered to the Sherrill Building in Ballantyne where he was promoted multiple times: 1st Lead Supervisor and then, later, to Captain. On August 12, 2019 Mr. Burch was promoted to Site Manager.

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SECURING YOUR WORLD

CATS G4S Police –Creating bonds with the Community by — Ken Dixon Lt. Jeffery Outen, in a recent interview, spoke of a family that frequent the Charlotte Transit Center (CTC) and of their unique friendship that has evolved over time. This relationship has fostered strong bonds between two G4S Special Police Officers and a homeless mother and child.

Outen is a retired Deputy Sheriff of

Kelly Burnham, Jeff Outen and Aaliyah the Union County, NC Sheriff’s Office.

He spent 23 years in Law Enforcement and, after retirement, wanted to do something different – like work in the mental health arena for instance.

He was acquainted with Chief Tony Oakley (G4S Special Police) and was asked in July 2016 to check-out our new opportunities at CATS Light Rail System. He took Oakley’s invitation and joined the CATS Team. He was recently promoted to Lt and now serves as Police Administrator.

Outen places high confidence in the Community Policing Concept. “One of the things you do is to connect

with the community – with the patrons at the CTC,” Outen said.

“I’ve met several families at the CTC but there’s one that is very, very dear to me.” He met Tammy and her daughter, Aaliyah, when she was around 1 or 2 years old. Aaliyah is now entering into Kindergarten soon. “Aaliyah brightens my day,” Outen said. When they visit the CTC they always get his attention by yelling and waiving. “As I approach them Aaliyah will run and jump into my arms. She is so happy to see me,” Outen explained.

Aaliyah loves to play with his phone.

Not only does she love the photos of Outen’s cat but she also relish’s the opportunity to watch PAW PATROL on YouTube. Aaliyah and her family are homeless and trips through the CTC exposes Aaliyah to kid shows that are not available at the Women’s Shelter in town.

Officer Kelly Burnham has a similar relationship with Aaliyah and her family. Burnham purchased gifts for Aaliyah’s upcoming birthday.

Outen bought gifts as well. The two officers talked and decided to put on a birthday party for Aaliyah at a restaurant inside the CTC. As the party progressed Deputy Chief Evaney Nesbitt walked by. An African American female patron of the CTC wanted to show her appreciation of the efforts of the two officers.

She pulled Nesbitt aside, pointed towards the restaurant and said,

“Your officers, here at the CTC, are showing that you all care about us. They are having that little girl a birthday party and I think that’s the nicest thing I’ve have ever seen - by police officers in years. You guys are people just like we are. Please continue to show your human side as you continue to do what you are doing to keep us safe down here at the Transit Center.”

“Lt. Jeffery Outen and Officer Kelly Burnham truly exemplify the practice of Community Policing,” Nesbitt said in the narrative of their commendation letter.

Nesbitt explained that “Community policing encourages interactive partnerships between law enforcement agencies, their officers, and the people they serve.

By developing connections within the community, police are better informed and are empowered to solve public safety problems.”

“We take these opportunities to bring joy into the lives of people that are having a tough time. Unfortunately, this is part of the clientele at the CTC. We see people with major life issues, some of which, they have no control. I make no judgments of people,” Outen said. “This is nothing more than being good Community Police Officers – helping build trust in the community we serve and to help individuals when possible•

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CHARLOTTE AREA NEWS

ADP IpayStatements Pay Stub and W-2 Support For quick and easy access, type the address below instead of going through Google or ADP.com T h e w e b a d d r e s s f o r t h e i P a y w e b s i t e : h t t p s : / / i p ay. a d p. c o m / i P ay / l o g i n . j s f This is where current and former G4S Secure Solutions employees will go to register to see their P a y St a t e m e n t s a n d t h e i r W-2 s f r o m a s fa r b a c k a s O c t o b e r 2010

Ipay Registration

If this is your first time registering, click “Register Now.” New employees please wait until your second paycheck has been recieved before registering.

User ID/Password

If you have already registered and need a Password Reset or no longer remember your User ID or Password, call the ipay reset hotline at (855)-714-8188

Complete Registration

Use the current G4S UserID ending with (usag4s-ipay). Complete registration by following the step-by-step instructions until you see “Please Click on either;

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W2 Services - to view W2s ipayStatements - to view pay stubs.”

SECURING YOUR WORLD

Charlotte Area G4S Human Resource Office Shondra Powe –Human Resource Director, Carolinas — Welcome to our second issue of G4S Charlotte Area Newsletter for 2019. It is our hopes that the newsletter will reach every G4S officer and become a consistent source of information. Our goal is information sharing. Information you can use such as pay initiatives and other company sponsored programs that are designed to help enhance your personal and work life.

• Need to start/stop direct deposits, update Federal/State tax forms or need to make an address change?

• Not sure of a recent change in status or how the change could effect your G4S Benefits?

Call 704.377.2501, Monday - Friday, to make an appointment. Remember, our dedicated team of HR personnel have one primary focus in mind - You!! We are here to assist in any way possible.

Jonathan Manus

Wanda Griffin

Rochelle Kruger

Manager, Administration

Shared Services Specialist

HR Generalist

Recruiting Manager

Kathryn Brown

Joy Gilliam

Lesa Bodine

Manager – Shared Services

Valmond Aguilera

Scheduling Management

Bank Protection Captain

Bank Protection Captain

Colette Evans

Roy House

Corbin Young

Shared Services Specialist

Instructor

Instructor

Tiann Shade

Jeff Outen

Police Administration

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CHARLOTTE AREA NEWS « The Moment of Realization — And its relationship to quality by — Ken Dixon

In the restaurant industry, there is a popular concept known as “the moment of realization.” This notion speaks to the customer’s initial encounter with an establishment from how clean or dirty the restroom is, garbage on the floor, friendly or not so friendly staff, or to the quality of the meal one receives. The customer’s “moment of realization,” whether it’s positive or negative, can be the differentiating factor in creating a brand ambassador, or creating a dissatisfied consumer.

Therefore, one can see why it is highly important for an organization to have a true concentration on customer satisfaction and more explicitly, a focus on quality.

Respectively, “The moment of realization” concept can be applied to any industry or business since one key element all organizations have in common is the need to satisfy customers. In fact, customer satisfaction is directly related to the overall success of an organization.

Consequently, since the consumer is the principle critic of quality, it is vital to actively seek out and identify customer requirements and expectations. In other words, we need to know our customer’s level of quality. Levels of quality and client requirements differ from customer to customer and is like a footprint that is unique to each individual customer. A specification that is

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acceptable for “client A” may be unacceptable for “client B” and vice versa. For instance, Bank of America only accepts officers that meet either the qualifications of a Critical Facility Officer (CFO) or a Custom Protection Officer (CPO). Many of our non-bank clients do not have these qualification requirements.

Moreover, to fully understand the client’s level of quality, we must: Establish open lines of communications, Comprehend our client’s needs, Understand their processes and systems and, how our clients utilize our security services.

Our internal customers are as significant in receiving quality as are our external clients who purchase our services. G4S employees who view themselves as both customers of and providers to other G4S employees can see how their work connects to the ultimate product or service we provide.

the client’s level of quality must be upheld and managed. Customer satisfaction has to do with the way our customers perceive the quality of our security services. So it pays for managers to have frequent interactions with clients in an effort to fully understand their level of quality. Managers should envision their client’s needs — even before the client realizes the need exists.

Finally, a client’s “moment of realization” could be the one attribute that adds value to our services and leads to complete satisfaction and even customer loyalty.

It is our obligation to comprehend and meet customer requirements in the most productive way possible. Aiming for continual improvement, customer satisfaction, and quality is our responsibility to our customers•

Works Cited Specifically, at G4S, our site managers depend on our training department to provide excellent quality training programs and to provide proper uniforms to employees. Therefore, site managers are customers of the training department. Our training department has an obligation to provide well trained officers to site managers. The provider has to know their customer’s level of quality.

As with other business-related activities, customer satisfaction and

Evans, J. R. (2015). An Introduction to Six Sigma & Process Improvement, Second Edition.

Stamford, CT: Cengage Learning.

Munro, R. A. (2015). The Certified Six Sigma Green Belt Handbook, Second Edition.

Milwaukee, WI: Lynelle Korte and The American Society for Quality, Quality Press.

SECURING YOUR WORLD

G4S Charlotte Area Birthdays August 2019

B E N N E T T,B R I T TA N Y C

R O L L I N S ,E B O N Y

B E R RY, J A M E S

M I L L E R,S T E V E N D W I G H T

W O L D E A B, R A H E L

E A R L, D E N I S E

G R AY,J A DA

B AX T E R J R ,R O B E R T S

H A L L, S T E R L I N G D

S E A R S ,A PA N E Z H I A Z

FA B I O C H I , A N T H O N Y

H AY E S,M A R K W

J O H N S O N ,B RYA N T

P E G R A M , DA R L E N E A

HARRIS,FREDERICK

L AC E W E L L,A LT H E R R I A

R O OT, K AT E LY N N E

B R E VA R D, B R E A N A

P I Z A R R O,A L E X

S A N DY, G A S S I M U

M CC L A M , TA L I S H A V E L A ZQ U E Z

W I L L I A M S,A N T H O N Y

LO N G T I N, DA N I E L

NEWSOM,PRINCE G

E N G L A N D,K E M P L

NOBLES,RENA NYEKAN

B R O W N, J A M E S

H O L LO WAY,TO MA I N E

POWELL,CLIFFORD

P E R RY, K E N D R A

J O N E S,A S I A H N A

S T R A D F O R D, R AY M O N D

R O C K E T, B R I T TA N Y

S T E WA R T J R,C E D R I C A

WAT S O N, N Y E S H A

T E R RY, T I A

G R I F F I N ,WA N DA E

D I XO N , K E N N E T H N

H E N L E Y,K E N N E T H

C R O W L E Y, M I C H A E L J

K E N DA L L,RYA N

E D WA R D S , B R U C E

O B R E G O N ,MA R I A N

MEADOWS,DERRICK M

C H E S T E R,L LOYC E

C H A M B L I S S, D O N A L D C

M O S L E Y,E P H R A I M

C R O S S J R ,G A RY

S E CO N D I ,W I L L I A M

J O S T,T H O MA S K

S M I T H ,A L E X A N D R A

S T R OT H E R ,C H E R I S E

PAG A N,B R I T TA N Y R

F L E TC H E R ,M I C H A E L A

T R U E S D E L L,G R E G O RY

M OY E, K E N N E T H

A L L E N ,J A N I N E

P R O P S T, J O H N W

G I T T E N S,R O B E R T R

TO G G W E I L E R , D O U G L A S O

W I T H E R S J R,A N T H O N Y C R A I G

VA N A L M E N, J O S H UA N

D O V E R,B R I T TA N Y

AU C I, M AT T H E W

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CHARLOTTE AREA NEWS G4S Charlotte Area Birthdays September 2019 A R A D O M ,F I T S U M B E R H A N

J O N E S I I I,TO N E Y F R A N K L I N

M U R P H Y,MA R K E E

YO U N G,N I CO L E

A R T I S ,C H A R L E S

M C D U F F I E,MA R L E N E

S H E LTO N,T I M OT H Y

A Z AG LO,R A P H A E L

B E R H A N E,S E L A MAW I T A

W I L L I A M S,DA R I U S

T R A N,K H A N H

B I L L I N G S,F R A N K L I N

C H E R OT I C H ,C A R O L I N E

B U M G A R N E R ,J E N N I F E R G

B R O W N,DA RY L

T E N E U S,E S T R A F I CO

DAV I S,K AT H Y

W I L L ,D I A N E E

G E R MA I N,A N TO N I A

DAV I S,T I M OT H Y J

H I L L, J A M I E L

F E R A I ,R A H E L

W E L L S,MA R C U S

HOLLINGSWORTH,ALEX

K N OT T,J O H N

C A M P B E L L ,L ATO R I A S

W R I G H T - G R I G G S,G W E N D O LY N

WA S H I N G TO N , T E R R E L L

B R O W N ,R E N ATA D

CO N N E R ,T H O MA S

C R AW F O R D,E R I C G

DAV I D S O N,F R E D R I C K J

R O G E R S ,K E I T H E

H I N E S,T N AYA

G O S S E T T,Q UA A S I R

G R AY,LO V I N A L

VA R N U M,C R A I G E

S H I M KO,M I C H E L E

S I M O N,N ATA S H A

S WA I N,K A R L L

E L L I OT T,S U Z E T T

S O W E L L ,E D D I E

B R O W N,J E R E M Y

H O U S TO N ,D E M E R I O

J E N N I N G S,YA N C E Y

C A R LTO N,R AYM O N D E

S A L L E Y,A N G E L A

S I M S,L I S A

L E E,E L M E R

S H A D E,T I A N N

WA LT E R S,R O N A L D G

L E W I S,A N TO I N E T T E V

T H O M A S ,Z I N A

A K E R S,C H A N T E L

WA L K E R,A A S I MA

B L A N N ,DAQ U O N

G E B R E Y E S U S,R E S O M

L E S COT T,T E R RY

B O W E R S ,VA L E N C I A

B U C K ,S T E P H A N E

S H E M B O,C H R I S T E L L E

H O LT,A N DY L

M CC A I N,TA L AT H I A R

S LO O P,D O U G L A S

KO N A N ,C H R I S TO P H E K

M O H A M M E D,A L I O

T H O MA S,J O S H UA

P H I L L I P S,J E A N A I L E

W I L L I A M S,G W E N D O LY N

DAV I S,C H A R L E S

S H U M AT E,MA R T I N

H A R R I S,J A S O N G

D I XO N,B A R B A R A A

S I M P S O N ,K E L LY D

B AT E S,Q U E N T I N

E VA N S,C H A R L E S E

T H O M A S ,C A R LO

B R O W N,M I C H A E L

G I V E N S,G R E G O RY L

B R O W N ,C H A R L E S E

H AW T H O R N E,E V O N N E

G LO V E R,C H R I S TO P H E R

C A R O D I N E,L AU R E N B

R E M Y,C L I F F O R D

H E L M S,D E I D R A

K A L I, K U M B U L

G A R R A D O,AU D R I A

O N W U MA H,MA A S A I

N E G A S H ,S E L A MAW I T M

B RYA N T,T I MA I N E

P E L L I CO N E,D O M I N I C K V

O CC H I U Z Z I ,F L AV I O

E VA N S,CO L E T T E

R E V I S,J O N AT H A N

W H I T E,T E R E N C E

O W E N S,J E R E M Y H

S H A N K L E I I I,J A M E S T

C H E S S E R I I ,DA L E A

B A R N H A R DT,J A S O N

B E R RY,A A R O N

N A N C E,R O L A N D S

B E N S O N,S A M U E L

H A I L E MA R I A M,M E S K E R E M A

S A N D E R S ,N AU T I C A

P O R T E R ,N A F E R R A

J AC K S O N,G AV I N

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SECURING YOUR WORLD

G4S Charlotte Area Birthdays October 2019 TAY LO R R A M I R E Z ,T I N A LO U I S

B U R D E N,H E R ’R I C E

B E AC H,J A S O N

H E R N A N D E Z ,TO MA S

K E I TA,A B U B A K A R R K

B E S T,J A M E S R

H O R TO N ,TO M M I E G

B R O W N,J O S H UA

TAY LO R,G E O R G E G

S M I T H ,G A R R E T T M

BY R D,DA N I E L

T H O MA S,WA LTO N B

B E R G I N ,CO R T N E Y

CO C H R A N,WAY N E O

YO S T,C H A R L E S

B U R K E,M I C H A E L G

DAV I S,S I L A S T

B L AC K ,Q U O V E L L A

FAU L K N E R ,H Y L E E - E L Z E N E R J U

H I N TO N,CO U R T N E Y A R T U R O

C A B L E,J A M E S J O S E P H

H A N E Y,M I C H A E L

H U N T,A L A N K

CO L L I E R,TO N N I E

VAU G H N ,C H R I S TO P H E R S

Q U E RY,B O B BY

H AY N E S,K A I L E E

D E C K E R ,TO D P

A R R I N G TO N,T H O MA S

M I C H A E L S,K E L LY

H A L L,T H O MA S

M C I N N I S,K E L L I E L

M O O R E,DA M E AT R I S

S A D L E R ,S A N D R A

S T E WA R T,E R N E S T

S E E G A R S,K AT R I N A E

TAY LO R ,C H R I S TO P H E R

R O B E R T S O N,N AT H A N

S E S AY,P R I N C E S S

WA L S H AW,D WAY N E E

B R E L A N D,R A J O N D

M U L D O O N,E R I N A N N

J O H N S O N ,MA R C U S G

B RYA N T,X AV I E R

O K A F O R,K I N G S L E Y

H E F N E R ,MAT T H E W

H O R TO N,E B O N E E

S T I L H O M M E,V U E LTA

S M I T H ,A N D R E N

R O L DA N,B E N J A M I N

TO R R E S,J O S E P H

S M I T H ,DA R L E N E

S I M P S O N,P H I L L I P

W E L D G A B R,FA N A Z

W I L L I A M S ,L A S H U N

H A M I LTO N,C Y N T H I A

A B R A H A M,J AVA R U S D

M O O R E,J A M E S D

N A I L,M I C H A E L

C A S E Y,W I L L I A M H

S I M I E N - P I T R E,A N T H O N Y J A M E

S I M O N,S H O N I E S E

D U N N,T I F FA N Y L

M O S A D D E Q U E,K M

V O G E L ,J AYC I

J O H N S O N,D E C A R LO S

P OT T S ,A N N E T T E L

W I L L I A M S,S H A R O N

J O N E S,T R AC E Y

S I M U E L DAV I S ,D I A N E E D WA R D

F U R B E R T,C H R I S T I N E P

K E N N I C K ,R O B E R T

W O L D E S L A S S I E,A K B E R E T

MA R X ,A N D R E W

S H AW,A N T H O N Y

F O R E,E R I C P

B O W E,B R I T TA N Y

A N D E R S O N,B R E T T

MA H A F F E Y,DA N N Y

D I L L I N G H A M,A N T H O N Y J

S T E A R N S,P H I L L I P E

M E V I S S E N,N E I L

H E L M S,B L A K E

F R I T Z,G E R A R D F

M O E R K E,C H R I S TO P H E R

M C K I N S E Y,L E O N A R D

L I M,G E N E H

VA S Q U E Z ,V I C TO R

G H E B R E ZG H I,KO KO B K

M E A D E,J E N N I F E R D

F U R R,TO M M Y

H E F N E R,F R E D E R I C K A

W R I G H T - WA S H I N G TO N , L AV O N YA

M C N I C H O L A S ,J A M E S A

B R O W N,C A R O LY N

S M I T H ,PAT R I C K

P L AT T,J A S M I N E

A N S E L M O,D I E G O O

M E L I S AU S K A S,S COT T

PG 13

CHARLOTTE AREA NEWS Special Police Officer awarded Advanced Law Enforcement Certificate by — Captain Bryan Kale From the State of NC: After examining the credentials of Brandon Avant, the Commission unanimously approved the issuance of his Advanced Law Enforcement Certificate. His dedication to his chosen profession is evidenced by the fact he is one of a very few select group of officers to receive this honor.

In order to recognize the level of competence of law enforcement officer serving governmental agencies within the State, to foster increased interest in college education and professional law enforcement training programs, and to attract highly qualified individuals into a law enforcement career, the Criminal Justice Education and Training Standards Commission (Commission) established the LAW ENFORCEMENT OFFICERS’ PROFESSIONAL CERTIFICATE PROGRAM. This program is a method by which dedicated officers may receive recognition for education, professional training, and on-thejob experience. In order to receive this award, officers must acquire a combination of education and training points, along with years of full-time law enforcement experience.

The Commission, through N.C.G.S. Chapter 17C, establishes minimum employment, training and retention standards for the State’s criminal justice officers. Comprised of 34 PG 14

Officer Brandon Avant criminal justice professionals from across North Carolina the Commission establishes the effective implementation of innovations in the State’s system of criminal justice employment, training and education.

CATS Mission: To improve the quality of life for everyone in the greater Charlotte region by providing outstanding community-wide public transportation services while proactively contributing to focused growth and sustainable regional development•

SECURING YOUR WORLD

Reginald Jefferson – CRVA Adding Value To the Workplace by — Ken Dixon

There are times, during our careers, when we slowly transition from the innovator/ change agent into the coach/ mentor or into the teacher of younger innovators. Most often, thou, we fail to recognize this transition or we may misinterpret its subtle signals and began to feel less relevant in the work place. Older workers are most vulnerable to feeling less valued, especially, in a fast pace– ever changing work environment.

The good news, however, is “Older workers add an intangible value to any work force” according to a entreprenur.com/ article that list “12 Benefits of Hiring Older Workers.”

Reginal Jefferson, at CRVA, is a prime example of this popular notion.

Over the years Jefferson has developed many useful skills - ability to multi-task, Customer service, and problem solving.

Jefferson retired from Potomac Electric Power Company (Pepco) in the Washington metropolitan area. He worked in the distribution side of electrical power production for most of his career. He joined G4S in 2014 after completing 37 years in the electrical power production and distribution arena.

The following is a list of attributes of older workers as identified in an article titled “12 Benefits of Hiring Older Workers.”

Jefferson was born in Wilson, NC. His family moved to Washington DC when he was a child. He stated that “When I was a child my mother instilled in me a work ethic that I have lived by down through the years. Commitment to duty – I take pride in my work, and I am dedicated to my job.”

• Organizational skills among older workers mean employers who hire them are less likely to be a part of this startling statistic: More than a million man hours are lost each year simply due to workplace disorganization.

• Efficiency and the confidence - they won’t hesitate to share their ideas with management.

• Maturity comes from years of life and work experience and makes for workers who get less ‘rattled’ when problems occur.

• Older workers make excellent mentors and role models, which makes training other employees less difficult.”

Officer Reginald Jefferson

• “Dedicated workers produce higher quality work.

• Punctuality seems to be a given for older workers.

• Pride in a job well done.

Frederick Johnson, Jefferson’s supervisor at the time of the interview, stated that “Jefferson makes my job so much easier.

He seems to be motivated by more than just money. He enjoys his work and I can depend on him in almost any situation.”

Older workers have decades of experience, they give good advice, and filled with great wisdom. Yet, this resource remain untapped and under utilized.

•Honesty - personal integrity and a devotion to the truth.

Perhaps every encounter with older workers, on the job, is actually a teachable moment– an opportunity to learn from older workers in our work place.

• Detail-oriented, focused and attentive.

entrepreneur.com/article/167500 From the article titled “12 Benefits of Hiring

• Good listeners make great employees— easier to train.

Older Workers.”

PG 15

G4S Charlotte Area Birthdays SECURING YOUR WORLD

November 2019 I S E N H O U R ,S H A N A

R H O D E S,C H A R L E S

R U F F I N,J A M I K A

T YS O N , T I N A S I A

F R E E MA N,C H R I S T I N A

C U D D,C H R I S TO P H E R

B E R T R A N D, PAT R I C K

W I L E Y,MA R S H A L L

D O BY,S H AQ U E DA L

L E A K E, DA N A

H A R D I N,M I C H A E L

H O U S E,TAQ UA N A S

E L L I OT T,A P R I L

WA S H I N G TO N,D E B O R A H

O W E N S,J OYC E L

J O S E P H , L ATAYA

D I S H O N G,DA N I E L

S TA F F O R D,K Y L E

M C L AU G H L I N , J U S T I N

T H O M P S O N,G R E G G

M C N E I L ,C Y N T H I A D

WA L K E R I I, DA N I E L

B RYA N T,K E N N E T H

N A N C E,C RYS TA L

M U N N , N AT H A N I E L

L I T T L E J O H N,J E F F E RY

W I E Z B I S K I,J A M E S J

HARRIS,MICHAEL

KO R E C H A,G E Z U J

YO S T,M I C H E L L E

H O G G A R D, DY I A N

W I L S O N,C RYS TA L

A L S TO N,A A R O N

S TO D DA R T,R AQ U E L N

G R I E R,A S H A

TAY LO R,B A R B A R A

T E K L E, S O LO M O N T

P R O P E R,C A R L L

CO LO N,P E R L A

DOUGLAS,JALISA

B R O W N,K A’N E E S H I A

P E E L E,K A R O N

H E R N A N D E Z , DA N I E L S

DAV I S,G R E G O RY L

DAV I E S , J U S T I N

G R A H A M,C H R I S TO P H E R

O R M I S TO N ,J O H N M

K A R U K U,T H O MA S

B R O W N , E D WA R D

T E S FAG A B E R,A B E B A N

M I D D L E TO N , D O N

A R M S T R O N G,S E R I TA K

S U T TO N , DAV I D

F U R R,DA N I E L J O S E P H

WA LTO N , K A M R O N

O R T E Z,R O B I N

AG B A I , A B E L

P E L L I N,MA R K

B L AC K M O N, D E WAY N E

A R C H E R,DA K E E M F

J A S O N , R AY F O R D

M E R H A Z I O N,F R E W E I N I H

M CC A L LU M , DAV I D

S C H U LT Z,W I L L I A M

N E L S O N , MA RY

B AX T E R,A N G E L A L

R H O D E S , K AY L I N

F I N N E Y,F R A N K R

PG 16