CAF_BROCHURE_ENGL
18.05.2006
12:57 Uhr
Seite 100
Management Summary “CAF works – Better results for the citizens by using CAF” presents 29 selected cases from 15 European countries which achieved remarkable results by using CAF. The publication concentrates on results and improvement actions based on the experience that “a result that appears bad is a good result because it shows there is potential for improvement” (Landratsamt Ebersberg).
The overall objectives of this publication are: ■ to bring the CAF-self-assessment to life by showing specific results and improvements related to the CAF-self-assessment. ■ to raise awareness of CAF as an instrument for quality management throughout Europe's public sector organisations. ■ to increase benchlearning between CAF-users.
The CAF cases in the publication are structured following the sectors of activity: Participating countries and sectors of activities Sectors
Organisations
Customs, Taxes and Finances
Tax Office Plonsk
Poland
Fund Management Institute
Portugal
Economy and Agriculture
Education and research
Country
Estonian Animal Recording Centre
Estonia
The Pirkanmaa Employment and Economic Development Centre
Finland
Regional Directorate for Industry, Research and the Environment – Aquitaine
France
The Austrian Study Grant Authority
Austria
Engineering College of Aarhus
Denmark
Bygholm Agricultural College
Denmark
The Institute D. Romanazzi of Bari
Italy
Municipal School “Hello Rochapea”
Spain
Seven municipal Music and Art schools
Norway
Health
The Pirkanmaa Hospital District
Finland
Local administration
Municipal District Office for the 15th District/ Vienna
Austria
Municipality of Faenza
Italy
Municipality of Chomutov
Czech Republic
Municipality of Porto
Portugal
Madrid City Hall
Spain
Administrative unit Krsko
Slovenia
District Administration Rohrbach
Austria
Regional Authority of the Olomouc region
Czech Republic
District Administrator's Office Ebersberg
Germany
Office of Public Administration in Bács-Kiskun County
Hungary
Regional administration
Social services and social security
Transport and infrastructure
Swietokrzyskie Voivodship Office in Kielce
Poland
The Protestant Church in Hessen and Nassau
Germany
Birth and Children Office
Belgium
Federal Public Service for Social Integration
Belgium
National Employment Office of Belgium
Belgium
Institute of Social Security
Portugal
German Aerospace Center – Administrative Infrastructure
Germany
Management Summary 100
