Brutal Honesty about Student Services at UMass-Amherst

18 March 2022

Brutal Honesty about Student Services UMass-Amherst, Whitmore Hall

SCUP North Atlantic Regional Conference 2022

Agenda

01

02

03

04

05

Introduction

A Brutal Problem

Value of Place

Student Services on Campus

Q&A and Discussion

SCUP North Atlantic Regional Conference 2022

Introduction

01

02

A. Overview B. Learning Outcomes

SCUP North Atlantic Regional Conference 2022

03

04

05

INTRODUCTION

Rick Jones Arch

SCUP North Atlantic Regional Conference 2022

Jeff UMass-Amherst

Naomi Crowley Cottrell

LEARNING OUTCOMES

1. Think fresh about the importance of the value of place as we return to campus.

Discuss integration of landscape, and the connection of outdoors/indoors with revitalizing aging building stock.

2. Look anew on brutalist buildings, highlighting their importance to the campus character by preserving their notable features and weighty personalities, while modernizing aging infrastructure and transforming them to meet the needs of today's students and faculty.

3. Discuss trends in student services, how consolidating resources, creating clear program delineation, cross-training staff, and connecting to students drives planning.

4. Lead conversations on diversity, equity, and inclusion, that go beyond traditional measures to look at the impact of architectural character, the student experience, and student service models.

SCUP North Atlantic Regional Conference 2022

A Brutal Problem

01

02

A. Whitmore's Brutal Problem B. Immutable Models C. Alienating Landscape

SCUP North Atlantic Regional Conference 2022

03

04

05

THE WHITMORE PROBLEM

SCUP North Atlantic Regional Conference 2022

THE WHITMORE PROBLEM

"As a young, UMASS faculty member, the point was to avoid Whitmore at all cost. Getting called to Whitmore was like getting called to the woodshed --- usually not a good thing. I experienced the building the way everyone else does --- it is a kind of fortress, it's got a bunker all around. It looks like people are going to be in there with rifles focused on you, I mean it's just BRUTAL. In the real sense of the word."

Steve Goodwin, Deputy Chancellor & Chief Planning Officer (retired)

SCUP North Atlantic Regional Conference 2022

THE WHITMORE PROBLEM

SCUP North Atlantic Regional Conference 2022

THE WHITMORE PROBLEM

SCUP North Atlantic Regional Conference 2022

THE WHITMORE PROBLEM

SCUP North Atlantic Regional Conference 2022

THE WHITMORE PROBLEM

SCUP North Atlantic Regional Conference 2022

THE WHITMORE PROBLEM

SCUP North Atlantic Regional Conference 2022

THE WHITMORE PROBLEM

SCUP North Atlantic Regional Conference 2022

THE WHITMORE PROBLEM

SCUP North Atlantic Regional Conference 2022

THE WHITMORE PROBLEM

SCUP North Atlantic Regional Conference 2022

THE WHITMORE PROBLEM

SCUP North Atlantic Regional Conference 2022

THE WHITMORE PROBLEM

SCUP North Atlantic Regional Conference 2022

THE WHITMORE PROBLEM

SCUP North Atlantic Regional Conference 2022

THE WHITMORE PROBLEM

SCUP North Atlantic Regional Conference 2022

WHITMORE HALL'S PROBLEM

Whitmore The Man

SCUP North Atlantic Regional Conference 2022

Whitmore The Building

Whitmore "The Man"

IMMUTABLE MODELS

SCUP North Atlantic Regional Conference 2022

IMMUTABLE MODELS

SCUP North Atlantic Regional Conference 2022

IMMUTABLE MODELS

SCUP North Atlantic Regional Conference 2022

IMMUTABLE MODELSOutweigh Open Office Needs Private Offices

Current Office Space Analysis Open Office / Suite Circulation

Closed Office

161E

161D

161C

155A

157A

161F

Office 147 sf

Office 160 sf

Office 194 sf

Central Service 79 sf

Food Facility Srv 92 sf

Office 170 sf

159

239D

162 Utility 60 sf

161H

Office 112 sf

Office 103 sf

199L

Office 104 sf

167A

Office 94 sf

Office 93 sf

150A

168B

Office 214 sf

Office 113 sf

167 Office Srv 390 sf

Utility 7 sf

148 Utility 104 sf

150 Office 1438 sf

141

Inactive 137 sf

146

199E

Rest Room 260 sf

Office 118 sf

Office 203 sf

235B

235A

233C

Office 105 sf

Office 148 sf

Office 140 sf

116C

233B

233A

Office 189 sf

Office 142 sf

229C

229B

Office 147 sf

227F

229A

Office 98 sf

Office 93 sf

227G Office 133 sf

Office 91 sf

227E

227D

227C

Office 98 sf

Office 147 sf

Office 99 sf

227B Office 217 sf

235D

Office Srv 100 sf

Office 1561 sf

235C

237D

Office 123 sf

237C Office 180 sf

235

237A

Office 850 sf

235E

Conference Room 182 sf

237B Office 115 sf

233D

233E

Office 145 sf

Office 145 sf

233 Office 549 sf

231B

231A

Office 100 sf

Office 100 sf

229 Office 395 sf

227H Office 94 sf

227J

Office 743 sf

Office Srv 10 sf

227I

231

Conference Room 179 sf

Office Srv 167 sf

Office 225 sf

360

359

Office 141 sf

Office 144 sf

361

299D

Circulation 1652 sf

239H

234

Office 104 sf

Central Comp/Telecom Srv 81 sf Office 106 sf

350

399D

362B

362A

Circulation 176 sf

Office Srv 116 sf

299L

243E

150D

Inactive 3030 sf

Office 148 sf

199P Circulation 213 sf

122

Office 742 sf

Office Srv 452 sf

167F Office 134 sf

199F Circulation 25 sf

Office 774 sf

232B

110

Circulation 301 sf

299C

Office 391 sf

Utility 1011 sf

102 Rest Room 104 sf

199T 171A

171B

Office 116 sf

Office Srv 69 sf

104

Circulation 109 sf

113A

111

Office Srv 108 sf

Utility 1466 sf

255P

255

115B 115

Office 103 sf

Office 1780 sf

Conference Room 677 sf

115C

Office 67 sf

0

10

Conference Room Srv 96 sf

30

255Q

213M

Office 100 sf

255C

255A

213J

213I

213H

213G

213F

213E

213D

213C

Office 144 sf

Office 98 sf

Office 98 sf

Office 95 sf

Office 146 sf

Office 98 sf

Office 93 sf

Office 98 sf

Office 145 sf

Office 151 sf

Office 140 sf

Office 150 sf

Office 145 sf

Office 102 sf

Office 150 sf

Office 145 sf

Office 146 sf

Office 102 sf

Office 99 sf

Office 556 sf

10

20

375B

223

Office 142 sf

Utility 62 sf

215E

215D

215C

Office 148 sf

Office 148 sf

Office 146 sf

30

20

30

324

Cutaway Axonometric

325 Office 1976 sf

323 Office 118 sf

390B

322 Office 120 sf

375 Office 384 sf

374F

325G

374E

300A

Office 412 sf

Office Srv 35 sf

374B

305G

Rest Room 68 sf

Rest Room 101 sf

374D 374C

325H399N OfficeCirculation Srv 12 sf 14 sf

325E

Rest Room 38 sf

305H

301

305

Office 245 sf

Office 641 sf

Office Srv 51 sf

Office 115 sf

309C 309 Office Srv 236 sf

Office 95 sf

319M Office Srv 124 sf

319N

319P

319Q

Office 114 sf

Office 113 sf

Office 114 sf

Office Srv 9 sf

325F 319A Office Srv 123 sf

VS

Utility 93 sf

319B Office 113 sf

319C 319

Office Srv 106 sf

Office 762 sf

301C

301B

301A

305A

305B

305C

305D

305E

305F

309A

309B

319L

319K

319J

Office 138 sf

Office 94 sf

Office 135 sf

Office 93 sf

Office 96 sf

Office 96 sf

Office 92 sf

Office 194 sf

Office 96 sf

Office 145 sf

Office 91 sf

Office 92 sf

Office 190 sf

Office 139 sf

319H Conference Room 406 sf

0

N

10

319G

319F

319E

319D

Office 143 sf

Office 85 sf

Office 99 sf

Office 94 sf

30

84 Closed Offices | 14 Open Offices

35 Total Open Office Areas Accommodating Approx. +/-230 Staff

Supply Air (ducted) from basement enters each floor from floor below

399A Circulation 175 sf

Office Srv 245 sf

319R 303

300

Office 216 sf

Office Srv 169 sf

320 Office 152 sf

399M Circulation 1481 sf

Office Srv Office Srv 14 sf 14 sf

374A

Office 120 sf

391 Utility 32 sf

+/- 31,020 Sqft Total

N

194 Total Closed Offices Accommodating Approx. +/- 195 Staff

Office 96 sf

Return Air (not ducted) runs through same plenum back to shaft and back down to basement

+/- 25,800 Sqft Total 10

325D

Office 99 sf

3rd Floor

73 Closed Offices | 12 Open Offices

0

325C

Office 91 sf

390A

2nd Floor

Existing Building Systems

SCUP North Atlantic Regional Conference 2022

213A

325B

Office 118 sf

Office 141 sf

399C Circulation 172 sf

399F Circulation 26 sf

Office 183 sf

255D

325A Conference Room 92 sf

Office 152 sf

Office 101 sf

390

399G

375A

255E

37 Closed Offices | 9 Open Offices

399E

390D

Office 561 sf

Circulation 429 sf

Office 238 sf

255F

327A

327B Rest Room 163 sf

399B

390F

374

Office Srv 216 sf

255G

330J Office 196 sf

Rest Room 224 sf

Circulation 252 sf

Office 129 sf

Office 382 sf

Office 93 sf

255H

Office 147 sf

Office 128 sf

390C Office 140 sf

370

299A

Office 2351 sf

213N

Office 92 sf

255I

330H

Office 95 sf

Office 371 sf

390H

Office 343 sf

Conference Room Srv 9 sf

215A

255J

0

1st Floor

390E

Circulation 208 sf

N

60

386

366

Office 111 sf

215

255K

330G

330 Office 97 sf

Janitor Room Circulation 55 sf 43 sf

Office 223 sf

217A

Office 1072 sf

255L

Office 95 sf

330A

Circulation 557 sf

390G

217

213K

113B

330F

Office 97 sf

Office Srv 90 sf

Circulation 1054 sf

Utility 33 sf

Office Srv 96 sf

Office Srv 224 sf

Office Srv 1429 sf

Rest Room 88 sf

Circulation 447 sf

363

373 Office 157 sf

299N

213

Office 653 sf

113

101 Office Srv 193 sf

Rest Room 80 sf

Office 232 sf

Circulation 28 sf

Office Srv 76 sf

200

257 Rest Room 100 sf

330E

330B

Office 87 sf

399J

Office 1935 sf

208

299M

Circulation 2985 sf

330D Office 142 sf

330C

399H

Conference Room Srv 9 sf

371

213L 255N Office Srv 173 sf

255S Conference Room 184 sf

Office 97 sf

326

225

Central Comp/Telecom Srv 83 206 sf Utility 32 sf

299G Circulation 426 sf

Utility 62 sf

115A Office 125 sf

107

171 Office 535 sf

169A

Utility 92 sf

Office 291 sf

Conference Room 233 sf

370A 369

Office Srv 148 sf

204

299F Circulation 25 sf

255M Office Srv 109 sf

117 114 Central Comp/ Telecom Srv 44 sf

107A 103 Conference Room 289 sf

340B

Office 902 sf

340A

Conference Room 106 sf

Office 708 sf

Office 201 sf

232E Conference Room 150 sf

Circulation 172 sf

243A

199G Circulation 1132 sf

169 Office 179 sf

340C Office 287 sf

340V

Office 104 sf

370B 232D

Office 194 sf

199A Circulation 158 sf

Circulation 141 sf

340D Office 140 sf

340U

Office 151 sf

Conference Room 202 sf

Office 217 sf

Office 117 sf

199Q

Circulation 217 sf

340E Office 144 sf

Office 104 sf

364

243 Office 846 sf

Office 111 sf

199R

199M Circulation 601 sf

340F Office 141 sf

340S

Office 105 sf

Conference Room 614 sf

243B

119

199N Circulation 28 sf

Utility 32 sf

199S

Office 226 sf

340G Office 146 sf

340R

Conference Room 100 sf

225A Office 148 sf

Office 165 sf

199C Circulation 139 sf

167G

Office 143 sf

340Q

Office 99 sf

399K

367

232C

121

340H

Office 96 sf

340P

Office 146 sf

225B Office Srv 168 sf

Circulation 252 sf

Office 161 sf

243C

Office 117 sf

355 Office 205 sf

Office 98 sf

Office 133 sf

243D

123

168

358 Conference Room 284 sf

365

Circulation 225 sf

Office 165 sf

125

116

340J

Office 98 sf

340N Office Srv 101 sf

Office Srv 34 sf

299E

299B

232 Office 244 sf

127

340K

Office 98 sf

352 Office 95 sf

342

230

Janitor Room Circulation 56 sf 43 sf

239F

239G

Office 116 sf

340L

Office 96 sf

351 Office 94 sf

234A Utility 32 sf

Office 111 sf

Office Srv 321 sf

340M

340

362C

228B Rest Room 225 sf

Office 122 sf

Office 162 sf

353 Office 147 sf

Utility 62 sf

Circulation 174 sf

Office 116 sf

354 Office 233 sf

Office 516 sf

232A

Inactive 87 sf

356 Office 142 sf

362

Office Srv 118 sf

228A Rest Room 286 sf

299H

129

357 Office 97 sf

227

Office 196 sf

167E

Office 105 sf

Office 97 sf

239J

126

Office 133 sf

169B

237E

Office 98 sf

Office 586 sf

133 Office 798 sf

Office 178 sf

Office 124 sf

167H

237F

Office 99 sf

Utility 64 sf

Office 197 sf

199K Circulation 728 sf

Circulation 83 sf

150C

Office 147 sf

237G

Office 93 sf

131

Janitor Room Circulation 56 sf 43 sf

Office 149 sf

Office 81 sf

237H

138

Office 124 sf

167D

237J Office 136 sf

239

Conference Room 147 sf

138A

139C Office Srv 57 sf

Rest Room 204 sf

199B 116B

150B

168C 167C

139A Office Srv 102 sf

Circulation 773 sf

152A Utility 32 sf

168A Office 171 sf

Office 244 sf

237

Utility 10 sf

152 167B

Circulation 91 sf

199J

Circulation 1236 sf

Circulation 173 sf

Janitor Room 144 sf

Office 375 sf

199H 199D

145

151

161G

239A

Office 98 sf

239E

Food Facility 1327 sf

161A

239B

Office 96 sf

237K

Central Service 2371 sf

157

161B Office 141 sf

239C

Office 771 sf

Central Service 876 sf

155

Food Facility Srv 381 sf

Office 249 sf

139B

139 161 Office 696 sf

60

N

IMMUTABLE MODELS

Service and Administrative Program Distribution Administration Program

Service Program

Dining Commons

Student Disability 161E

161D

161C

Office 147 sf

Office 160 sf

Office 194 sf

Future Ucard Location

Swing Space

161F

157A

Office 170 sf

Food Facility Srv 92 sf

155A Central Service 79 sf

239D

159

Utility 60 sf

161A

161H

161G

Office 112 sf

Office 103 sf

Office 104 sf

199L 151

152 Utility 32 sf

150A

168B

Office 214 sf

Office 113 sf

Office Srv 390 sf

Future President’s Legal Staff Location

167D Office 124 sf

167E Office 133 sf

139A Office Srv 102 sf

141

139C Office Srv 57 sf

146

199E

116C Inactive 87 sf

199F Circulation 25 sf

Conference Room 289 sf

Office 391 sf

Office 105 sf

Student Disability

Office 116 sf

Office Srv 69 sf

104

Circulation 109 sf

114 Central Comp/ Telecom Srv 44 sf

Office Srv 108 sf

Student Disability

Office 91 sf

227E

227D

227C

Office 98 sf

Office 147 sf

Office 99 sf

233 Office 549 sf

231B

231A

Office 100 sf

Office 100 sf

Office 217 sf

227H

229 Office 395 sf

Office 94 sf

360

359

Office 141 sf

Office 144 sf

Office 743 sf

Office Srv 167 sf

361

Rest Room 286 sf

399D

362A Office Srv 116 sf

299L

340E

340D

340C

Office 141 sf

Office 144 sf

Office 140 sf

Office 287 sf

362B

Office Srv 173 sf

Registrar 0

10

60

340N

340P

340Q

340R

340S

340U

340V

340A

Office Srv 101 sf

Office 99 sf

Conference Room 100 sf

Office 105 sf

Office 104 sf

Office 104 sf

Conference Room 106 sf

Conference Room 233 sf

Rest Room 80 sf

255P

255Q

Office 103 sf

Office 100 sf

Office 93 sf

299A Circulation 208 sf

386

375B

223

Office 142 sf

255I

255H

255G

255F

255E

255D

255C

255A

213J

213I

213H

213G

213F

213E

213D

213C

Office 95 sf

Office 146 sf

Office 98 sf

Office 93 sf

Office 98 sf

Office 145 sf

Office 151 sf

Office 140 sf

Office 150 sf

Office 145 sf

Office 102 sf

Office 150 sf

Office 145 sf

Office 146 sf

Office 102 sf

Office 99 sf

Financial Aid

213A Office 556 sf

215E

215D

215C

Office 148 sf

Office 148 sf

Office 146 sf

University Relations

Conference Room Srv 9 sf

399E

10

20

325A

325B

325C

325D

Conference Room 92 sf

Office 91 sf

Office 99 sf

Office 96 sf

Office 152 sf

324 Office 118 sf

390D Office 129 sf

390B Office 141 sf

399C

Office 384 sf

374F

322 Office 120 sf

Office 120 sf

325G

374E

374C Office 412 sf

325E

399A Circulation 175 sf

Office Srv 245 sf

319R 303

305G

Rest Room 68 sf

305H

301

Office Srv 51 sf

305

Office 245 sf

Rest Room 38 sf

Office 641 sf

Office 115 sf

309C 309 Office Srv 236 sf

Office 95 sf

319M Office Srv 124 sf

319N

319P

319Q

Office 114 sf

Office 113 sf

Office 114 sf

325F 319A Office Srv 123 sf

319B

Utility 93 sf

Office 113 sf

319C 319

301B

301A

305A

305B

305C

305D

305E

305F

309A

309B

319L

319K

319J

Office 94 sf

Office 135 sf

Office 93 sf

Office 96 sf

Office 96 sf

Office 92 sf

Office 194 sf

Office 96 sf

Office 145 sf

Office 91 sf

Office 92 sf

Office 190 sf

Office 139 sf

N

Office Srv 9 sf

Office Srv 106 sf

Office 762 sf

301C Office 138 sf

Chancellor’s Office 30

325H399N OfficeCirculation Srv 12 sf 14 sf

399M Circulation 1481 sf

300 Rest Room 101 sf

Office Srv 35 sf

374B

Office Srv 169 sf

320 Office 152 sf

391 Utility 32 sf

Circulation 429 sf

Office Srv Office Srv 14 sf 14 sf

374A

HR

325 Office 1976 sf

323 Office 118 sf

HR

390 Office 561 sf

Circulation 172 sf

399F Circulation 26 sf

374

375

300A

Registrar

N 0

327A

327B Rest Room 163 sf

399B

Office 101 sf

390C

Office 183 sf

255J

330J Office 196 sf

Rest Room 224 sf

Office 128 sf

Office 140 sf

370 Conference Room 614 sf

374D 375A

Office 98 sf

Office 97 sf

Circulation 252 sf

390F

Conference Room Srv 9 sf

Office 216 sf

Office 238 sf

Office 98 sf

330A

Office Srv 90 sf

390H

Office 343 sf

215A

255K

330B

Office 87 sf

Janitor Room Circulation 55 sf 43 sf

Office 223 sf

370A 369 Conference Room 202 sf

Office Srv 216 sf

255L

Office 147 sf

Circulation 1054 sf

399G

Utility 62 sf

Office 2351 sf

Office 144 sf

330C

390A

217A Office 111 sf

215

213N

330H

Office 95 sf

Office 371 sf

390G

390E

Office 382 sf

217 Office Srv 96 sf

Office 1072 sf

Office 92 sf

330G

330

Circulation 557 sf

Utility 33 sf

Office 151 sf

373

213M

Office 95 sf

399H

Provost’s Office

366

Office 157 sf

299N

213 255

330F

Office 97 sf

399J

399K

364

371

Circulation 28 sf

Office Srv 76 sf

200

257

Office 1780 sf

A&F Administration 30

352 Office 95 sf

Office 146 sf

Office 232 sf

Office Srv 148 sf

204

Rest Room 100 sf

Bursar

225

213L

Conference Room Srv 96 sf

Office 205 sf

351 Office 94 sf

Office 1935 sf

299M

330E

Office 142 sf

326

Provost’s Office

232E Conference Room 150 sf

Circulation 2985 sf

330D

Office 97 sf

Office 902 sf

225A

Central Comp/Telecom Srv 83 206 sf Utility 32 sf

299G Circulation 426 sf

255N

115C

Office 67 sf

355

Conference Room 284 sf

Office 291 sf

Circulation 447 sf

367

213K

113B

358

Office Srv 34 sf

Office 201 sf

Office 148 sf

Circulation 172 sf

299F

340B

340

Office 708 sf

Office Srv 168 sf

208

Circulation 25 sf

Conference Room 184 sf

340F

Office 146 sf

370B

243A

Conference Room 677 sf

340G

Office 143 sf

365

232C

232D

255M

115B 115

340H

Office 96 sf

Office 98 sf

225B

Circulation 252 sf

Office 774 sf

Office 217 sf

Office Srv 109 sf

255S

340J

Office 98 sf

350

Circulation 176 sf

Circulation 225 sf

Office 161 sf

Office 846 sf

Utility 62 sf

340K

Office 98 sf

299E

299B

Office 133 sf

Academic Planning & Assessment

Office 194 sf

115A

340L

Office 96 sf

363

232B

299C

199A

340M

342

230

Janitor Room Circulation 56 sf 43 sf

232 243E

Office 117 sf

Circulation 158 sf

353 Office 147 sf

362C

243

199Q

354 Office 233 sf

Office 516 sf

234A

Office 106 sf

Office 165 sf

121

356 Office 142 sf

362

Office Srv 118 sf

228A

Utility 62 sf

234

243C

357 Office 97 sf

227 227J

Office Srv 10 sf

227I

228B

Central Comp/Telecom Srv 81 sf

HR

227B

Office Srv 224 sf

Office Srv 1429 sf

Mechanical

227F 227G Office 133 sf

Rest Room 225 sf

Office 653 sf

113

233E Office 145 sf

231

239H

243B

Circulation 141 sf

113A

111 Utility 1466 sf

233D Office 145 sf

Office 225 sf

Office 104 sf

Office 165 sf

Office 117 sf

Office 125 sf

101

Office 850 sf

239F

Office 111 sf

199R Circulation 217 sf

Rest Room 88 sf

Financial Aid

Office 115 sf

243D

A&F Administration

119

199N Circulation 28 sf

199M Circulation 601 sf

Office Srv 193 sf

Office 93 sf

Office 122 sf

123 199P

107

199T 171B

229A

Office 98 sf

Conference Room 179 sf

237B

Office 244 sf

125

Circulation 213 sf

Utility 92 sf

Utility 1011 sf

102 Rest Room 104 sf

171A

229B

235

117

171 Office 535 sf

169A

169B

Conference Room 182 sf

Office 162 sf

Office 116 sf

116

Inactive 3030 sf

107A 103

229C Office 147 sf

235E

Office 196 sf

110

Circulation 1132 sf

169 Office 179 sf

233A Office 142 sf

Utility 32 sf

199G 167H Office 147 sf

233B Office 189 sf

239G

127

Utility 32 sf

199S Circulation 301 sf

233C Office 140 sf

299H

199C Circulation 139 sf

235A Office 148 sf

Office 123 sf

237C Office 180 sf

237A

Circulation 174 sf

Office 111 sf

Office Srv 452 sf

167F

235B Office 105 sf

Administration & Finance

Research & Engagement

232A

122

Office 226 sf

Dean Of Student Office

Student Disability

235D

Office 586 sf

Office Srv 100 sf

239 Office 1561 sf

235C Office 118 sf

Circulation 1652 sf

129

168

167G

Office 203 sf

299D

126

Office 148 sf

237D

Office 97 sf

239J

Office 116 sf

CAB

150D

237E

Office 98 sf

133 Office 798 sf

Office Srv 321 sf

Office 178 sf

237F

Office 99 sf

Utility 64 sf

Office 197 sf

199K Circulation 728 sf

Circulation 83 sf

150C

A&F Administration

237G

Office 93 sf

Residential Life

131

Janitor Room Circulation 56 sf 43 sf

199B 116B Inactive 137 sf

237H

138

Office 742 sf

Office 134 sf

Rest Room 260 sf

Rest Room 204 sf

Office 149 sf

Office 81 sf

Office 124 sf

HR

148 Utility 104 sf

150 Office 1438 sf

150B

168C 167C

Utility 7 sf

237J Office 136 sf

IT & CIO

237

Utility 10 sf

Office 171 sf

Office 93 sf

167

Office 244 sf

Conference Room 147 sf

138A

Circulation 773 sf

152A

168A

167A

Office 94 sf

Janitor Room 144 sf

Circulation 91 sf

199J

Circulation 1236 sf

167B

145

Office 375 sf

199H 199D Circulation 173 sf

239A

Office 98 sf

239E

Food Facility 1327 sf

162

239B

Office 96 sf

237K

Central Service 2371 sf

157

239C

Office 771 sf

Central Service 876 sf

155

Food Facility Srv 381 sf

Institutional Research

Office 249 sf

139B

139 161 Office 696 sf

161B Office 141 sf

Development & Alumni Relations

HR

Print Services

External University Relations

Vacant

319H Conference Room 406 sf

319G

319F

319E

319D

Office 143 sf

Office 85 sf

Office 99 sf

Office 94 sf

Student Affairs 0 10 30 Administrative Operations

1st Floor

2nd Floor

3rd Floor

5,117 SQFT | 10,304 SQFT

19,974 SQFT | 7,095 SQFT

2,768 SQFT | 16,167 SQFT

Total 27,859 SQFT | 33,566 SQFT Service Program

SCUP North Atlantic Regional Conference 2022

Administration Program

60

N

IMMUTABLE MODELS

rvice and Administrative Program Distribution ogram Type By Floor:

Service Program

Administration Program

Administration Program Service Program

Service Program Administration Program Diagrammatic Section

Total 27,859 SQFT | 33,566 SQFT

SCUP North Atlantic Regional Conference 2022

Service Program

Administration Program

ALIENATING LANDSCAPES

SCUP North Atlantic Regional Conference 2022

ALIENATING LANDSCAPES 230

230

231

23

232

1

233 233

231 23

2

234

234

0

232

232

23

2

23

23

232

1

23

3

233 234

233

234

23

232

23

4

3

5 23

231

235

234

23 2 23

235

5

23

5

4

23

23

240

3

235

WHITMORE

239

235 235 23

6

235 235

24 0 238

239

236

236

239

242

237

238

240

243

241

236 235

23

5

24

0

237

236

233

235

232

235

234

240 23 4

237

237

230 23

235

6

236

240

23

3

235

231

23

235

5

232

23 1 23

4

234

230

235

232

233

231

23

3

23 2 23 2

230

230

HAIGIS MALL FINE ARTS CENTER PLAZA

Crowley Cottrell, LLC SCUP North Atlantic Regional Conference 2022 171 Milk Street, Fl. 2 Boston, MA 02109

UMASS

EXISTIN

May 12, 2

ALIENATING LANDSCAPES

SCUP North Atlantic Regional Conference 2022

ALIENATING LANDSCAPES

SCUP North Atlantic Regional Conference 2022

PLAZA

ALIENATING LANDSCAPES

PLAZA

W HIT M O R E

SECTION MUNSON - NORTH ENTRY NEW RAISED GRANITE CURB PLANTER AND BENCHES, TYP.

SECTION - NORTH ENTRY

NEW STONE WALL AND STEPS

SECTION - NOR

EXISTING TONGUE (TO BE REMOVED) 235.00 231.50

PLAZA

W HIT M O R E

SECTION - NORTH ENTRY

W HIT M O R E

NEW C.I.P RE-GRADEDCONCRETE BERM WALL

W HIT M O R E

NEW C.I RE-GRADEDCONCRE BERM

NEW RAISED GRANITE CURB PLANTER

RE-GRADED BERM

NEW RA CURB PL

NEW C.I.P CONCRETE WALL

RE-GRADED BERM

NEW RAISED GRANITE CURB PLANTER

PLAZA SECTION

SECTION - EAST/WEST

Crowley Cottrell, LLC 171 Milk Street, Fl. 2 Boston, MA 02109 617.338-8400 crowleycottrell.com

Crowley Cottrell, LLC 171 Milk Street, Fl. 2 Boston, MA 02109 617.338-8400 crowleycottrell.com

SCUP North Atlantic Regional Conference 2022

- EAST/WEST PLAZA

SECTION - EAST/WEST

0

16

32 FT

- EAS

UMASS - WHITMORE Crowley Cottrell, LLC UNIVERSITY OFAMHERST MASSACHUSETTS - AMHERST, MA - WHITMORE BUILDIN UMASS AMHERST - WHITMORE SECTIONS

0

16

SCALE: 1/16" = 1'-0" SECTIONS

SCALE: 1/16" = 1'-0"

PLAZA SECTION

March 27, 2020

32 FT

171 Milk Street, Fl. 2 Executive Committee Presentation - Ma C Boston, MA 02109 UMASS AMHERST - WH 16 32 FT 1 617.338-8400 crowleycottrell.com SECTIONS B SCALE: 1/16" = 1'-0" March 27, 2020 6 March 27, 2020

0

ALIENATING LANDSCAPES

SCUP North Atlantic Regional Conference 2022

ALIENATING LANDSCAPES

SCUP North Atlantic Regional Conference 2022

ALIENATING LANDSCAPES

SCUP North Atlantic Regional Conference 2022

ALIENATING LANDSCAPES

SCUP North Atlantic Regional Conference 2022

ALIENATING LANDSCAPES

SCUP North Atlantic Regional Conference 2022

Value of Place

01

02

A. Engaged Landscapes

SCUP North Atlantic Regional Conference 2022

03

04

05

ENGAGED LANDSCAPES

SCUP North Atlantic Regional Conference 2022

ENGAGED LANDSCAPES

SCUP North Atlantic Regional Conference 2022

PLAZA PLAZA

W HIT M O R E

TO BERM OR NOT TO BERM

Landscape Landscape Concepts Concepts(Recap) (Recap) SECTION - NORTH ENTRY

NORTH ENTRY

MUNSON NEW RAISED GRANITE CURB PLANTER AND BENCHES, TYP.

NEW STONE WALL AND STEPS

EXISTING TONGUE (TO BE REMOVED)

231.50

PLAZA

W HIT M O R E

SECTION - NORTH ENTRY

MUNSON

W HIT M O R E

235.00

NEW C.I.P CONCRETE WALL

W HIT M O R E

BERM

NEW RAISED GRANITE CURB PLANTER

RE-GRADED BERM

N C

RE-GRADED BERM

N C

PLAZA

EAST/WEST SECTION - EAST/WEST OPTION OPTION 1: 1: STRENGTHEN STRENGTHEN BERM, BERM, NORTH NORTH PLAZA PLAZA SECTION - EAST/WEST

OPTION OPTION 2: 2: STRENGTHEN STRENGTHEN BERM, BERM, WIDEN WIDEN ALL ALL ENTRIES ENTRIES

PLAZA

235.00

Crowley Cottrell, LLC 171 Milk Street, Fl. 2 Boston, MA 02109 617.338-8400 crowleycottrell.com

Crowley Cottrell, LLC 171 Milk Street, Fl. 2 Boston, MA 02109 617.338-8400 crowleycottrell.com

Crowley Cottrell, LLC 171 Milk Street, Fl. 2 Boston, MA 02109 617.338-8400 crowleycottrell.com

0

16

32 FT

UMASS UNIVERSITY OFAMHERST MASSAC UMASS AMHERST - WHITMORE SECTIONS

0

16

32 FT

SECTIONS SCALE: 1/16" = 1'-0"

SCALE: 1/16" = 1'-0"

March 27, 2020

March 27, 2020

0

16

3

SCALE: 1/16" = 1'-0"

L NEW C.I.P CONCRETE WALL

ANITE

NEW RAISED GRANITE CURB PLANTER

NEW C.I.P CONCRETE WALL

18

NEW RAISED GRANITE CURB PLANTER

AZA

PLAZA

OPTION 2: 50% BERM OPTION 2: 3 50% BERM (EAST (EAST & WEST) & WEST) , LONG , LONG PLAZAS PLAZAS (NORTH (NORTH & SOUTH) & SOUTH)

OPTION 50% BERM, CORNER PLAZAS OPTION 3: BERM, CORNER PLAZAS 4 3:50%

MHERST - WHITMORE- AMHERST, MA - WHITMORE BUILDING STUDY MASSACHUSETTS ORE

0

Executive Committee Presentation - May 14, 2020

UMASS AMHERST - WHITMORE SCUP North Atlantic Regional Conference 2022

32 FT

SECTIONS

March 27, 2020

UNIVERSITY UNIVERSITY OFOF MASSACHUSE MASSACHU

PLAZA

W HIT M O R E

NORTH ENTRY

TO BERM OR NOT TO BERM

NEW RAISED GRANITE CURB PLANTER AND BENCHES, TYP.

SECTION - NORTH ENTRY

NEW STONE WALL AND STEPS

EXISTING TONGUE (TO BE REMOVED)

231.50

PLAZA

W HIT M O R E

SECTION - NORTH ENTRY

W HIT M O R E

W HIT M O R E

ERM RE-GRADED BERM

RE-GRADED BERM

PLA

EAST/WEST SECTION - EAST/WEST Crowley Cottrell, LLC 171 Milk Street, Fl. 2 Boston, MA 02109 617.338-8400 crowleycottrell.com MUNSON

Crowley Cottrell, LLC 171 Milk Street, Fl. 2 Boston, MA 02109 617.338-8400 crowleycottrell.com

Crowley Cottrell, LLC 171 Milk Street, Fl. 2 Boston, MA 02109 617.338-8400 crowleycottrell.com

235.00

18 NEW C.I.P CONCRETE WALL

SCUP North Atlantic Regional Conference 2022 NEW RAISED GRANITE CURB PLANTER

PLAZA

SECTION - EAST/WEST

0

16

32 FT

UMASS AM

0

16

SECTIONS SCALE: 1/16" = 1'-0"

SCALE: 1/16" = 1'-0"

March 27, 2020

ARTICULATED PLAZA

SCUP North Atlantic Regional Conference 2022

ARTICULATED PLAZA

SCUP North Atlantic Regional Conference 2022

ENGAGED LANDSCAPES

Existing South Facade

W HIT M O R E

MUNSON NEW RAISED GRANITE CURB PLANTER AND BENCHES, TYP.

NEW STONE WALL AND STEPS

EXISTING TONGUE (TO BE REMOVED) 235.00 231.50

PLAZA

SECTION - NORTH ENTRY

W HIT M O R E

NEW C.I.P CONCRETE WALL

RE-GRADED BERM

NEW RAISED GRANITE CURB PLANTER

PLAZA

SECTION - EAST/WEST

SCUP North Atlantic Regional Conference 2022 Crowley Cottrell, LLC 171 Milk Street, Fl. 2 Boston, MA 02109 617.338-8400 crowleycottrell.com

0

16

UMASS - WHITMORE- AMHERST, MA - WHITMORE BUILDING STUDY UNIVERSITY OFAMHERST MASSACHUSETTS

32 FT

SECTIONS SCALE: 1/16" = 1'-0"

March 27, 2020

Executive Committee Presentation - May 14, 2020

ENGAGED LANDSCAPES

Option 1 - South

SCUP North Atlantic Regional Conference 2022

UNIVERSITY OF MASSACHUSETTS - AMHERST, MA - WHITMORE BUILDING STUDY

Executive Committee Presentation - March 5, 202

ENGAGED LANDSCAPES

Proposed South Facade

W HIT M O R E

MUNSON NEW RAISED GRANITE CURB PLANTER AND BENCHES, TYP.

NEW STONE WALL AND STEPS

EXISTING TONGUE (TO BE REMOVED) 235.00 231.50

PLAZA

SECTION - NORTH ENTRY

W HIT M O R E

NEW C.I.P CONCRETE WALL

RE-GRADED BERM

NEW RAISED GRANITE CURB PLANTER

PLAZA

SECTION - EAST/WEST

SCUP North Atlantic Regional Conference 2022 Crowley Cottrell, LLC 171 Milk Street, Fl. 2 Boston, MA 02109 617.338-8400 crowleycottrell.com

0

16

UMASS - WHITMORE- AMHERST, MA - WHITMORE BUILDING STUDY UNIVERSITY OFAMHERST MASSACHUSETTS

32 FT

SECTIONS SCALE: 1/16" = 1'-0"

March 27, 2020

Executive Committee Presentation - May 14, 2020

ENGAGED LANDSCAPES

Existing View From East Parking Lot

W HIT M O R E

MUNSON NEW RAISED GRANITE CURB PLANTER AND BENCHES, TYP.

NEW STONE WALL AND STEPS

EXISTING TONGUE (TO BE REMOVED) 235.00 231.50

PLAZA

SECTION - NORTH ENTRY

W HIT M O R E

NEW C.I.P CONCRETE WALL

RE-GRADED BERM

NEW RAISED GRANITE CURB PLANTER

PLAZA

SECTION - EAST/WEST

SCUP North Atlantic Regional Conference 2022 Crowley Cottrell, LLC 171 Milk Street, Fl. 2 Boston, MA 02109 617.338-8400 crowleycottrell.com

0

16

UMASS - WHITMORE- AMHERST, MA - WHITMORE BUILDING STUDY UNIVERSITY OFAMHERST MASSACHUSETTS

32 FT

SECTIONS SCALE: 1/16" = 1'-0"

March 27, 2020

Executive Committee Presentation - May 14, 2020

ENGAGED LANDSCAPES

Proposed View From East Parking Lot

W HIT M O R E

MUNSON NEW RAISED GRANITE CURB PLANTER AND BENCHES, TYP.

NEW STONE WALL AND STEPS

EXISTING TONGUE (TO BE REMOVED) 235.00 231.50

PLAZA

SECTION - NORTH ENTRY

W HIT M O R E

NEW C.I.P CONCRETE WALL

RE-GRADED BERM

NEW RAISED GRANITE CURB PLANTER

PLAZA

SECTION - EAST/WEST

SCUP North Atlantic Regional Conference 2022 Crowley Cottrell, LLC 171 Milk Street, Fl. 2 Boston, MA 02109 617.338-8400 crowleycottrell.com

0

16

UMASS - WHITMORE- AMHERST, MA - WHITMORE BUILDING STUDY UNIVERSITY OFAMHERST MASSACHUSETTS

32 FT

SECTIONS SCALE: 1/16" = 1'-0"

March 27, 2020

Executive Committee Presentation - May 14, 2020

ENGAGED LANDSCAPES

Existing North Facade

W HIT M O R E

MUNSON NEW RAISED GRANITE CURB PLANTER AND BENCHES, TYP.

NEW STONE WALL AND STEPS

EXISTING TONGUE (TO BE REMOVED) 235.00 231.50

PLAZA

SECTION - NORTH ENTRY

W HIT M O R E

NEW C.I.P CONCRETE WALL

RE-GRADED BERM

NEW RAISED GRANITE CURB PLANTER

PLAZA

SECTION - EAST/WEST

SCUP North Atlantic Regional Conference 2022 Crowley Cottrell, LLC 171 Milk Street, Fl. 2 Boston, MA 02109 617.338-8400 crowleycottrell.com

0

16

UMASS - WHITMORE- AMHERST, MA - WHITMORE BUILDING STUDY UNIVERSITY OFAMHERST MASSACHUSETTS

32 FT

SECTIONS SCALE: 1/16" = 1'-0"

March 27, 2020

Executive Committee Presentation - May 14, 2020

ENGAGED LANDSCAPES

Proposed North Plaza View

W HIT M O R E

MUNSON NEW RAISED GRANITE CURB PLANTER AND BENCHES, TYP.

NEW STONE WALL AND STEPS

EXISTING TONGUE (TO BE REMOVED) 235.00 231.50

PLAZA

SECTION - NORTH ENTRY

W HIT M O R E

NEW C.I.P CONCRETE WALL

RE-GRADED BERM

NEW RAISED GRANITE CURB PLANTER

PLAZA

SECTION - EAST/WEST

Crowley Cottrell, LLC 171 Milk Street, Fl. 2

Boston, MA 02109 SCUP North Atlantic Regional Conference 2022 617.338-8400 crowleycottrell.com

0

16

UMASS - WHITMORE- AMHERST, MA - WHITMORE BUILDING STUDY UNIVERSITY OFAMHERST MASSACHUSETTS

32 FT

SECTIONS SCALE: 1/16" = 1'-0"

March 27, 2020

Executive Committee Presentation - May 14, 2020

ENGAGED LANDSCAPES

Existing

SCUP North Atlantic Regional Conference 2022

UNIVERSITY OF MASSACHUSETTS - AMHERST, MA - WHITMORE BUILDING STUDY

Executive Committee Presentation - March 5, 202

ENGAGED LANDSCAPES

Existing - East

SCUP North Atlantic Regional Conference 2022

UNIVERSITY OF MASSACHUSETTS - AMHERST, MA - WHITMORE BUILDING STUDY

Executive Committee Presentation - March 5, 202

ENGAGED LANDSCAPES

Option 1 - West (Guest Entrance)

SCUP North Atlantic Regional Conference 2022

UNIVERSITY OF MASSACHUSETTS - AMHERST, MA - WHITMORE BUILDING STUDY

Executive Committee Presentation - March 5, 202

ENGAGED LANDSCAPES

Existing Entry Lawn View From Building

W HIT M O R E

MUNSON NEW RAISED GRANITE CURB PLANTER AND BENCHES, TYP.

NEW STONE WALL AND STEPS

EXISTING TONGUE (TO BE REMOVED) 235.00 231.50

PLAZA

SECTION - NORTH ENTRY

W HIT M O R E

NEW C.I.P CONCRETE WALL

RE-GRADED BERM

NEW RAISED GRANITE CURB PLANTER

PLAZA

SECTION - EAST/WEST

SCUP North Atlantic Regional Conference 2022 Crowley Cottrell, LLC 171 Milk Street, Fl. 2 Boston, MA 02109 617.338-8400 crowleycottrell.com

0

16

UMASS - WHITMORE- AMHERST, MA - WHITMORE BUILDING STUDY UNIVERSITY OFAMHERST MASSACHUSETTS

32 FT

SECTIONS SCALE: 1/16" = 1'-0"

March 27, 2020

Executive Committee Presentation - May 14, 2020

ENGAGED LANDSCAPES

Proposed Entry Lawn

W HIT M O R E

MUNSON NEW RAISED GRANITE CURB PLANTER AND BENCHES, TYP.

NEW STONE WALL AND STEPS

EXISTING TONGUE (TO BE REMOVED) 235.00 231.50

PLAZA

SECTION - NORTH ENTRY

W HIT M O R E

NEW C.I.P CONCRETE WALL

RE-GRADED BERM

NEW RAISED GRANITE CURB PLANTER

PLAZA

SECTION - EAST/WEST

SCUP North Atlantic Regional Conference 2022 Crowley Cottrell, LLC 171 Milk Street, Fl. 2 Boston, MA 02109 617.338-8400 crowleycottrell.com

0

16

UMASS - WHITMORE- AMHERST, MA - WHITMORE BUILDING STUDY UNIVERSITY OFAMHERST MASSACHUSETTS

32 FT

SECTIONS SCALE: 1/16" = 1'-0"

March 27, 2020

Executive Committee Presentation - May 14, 2020

ENGAGED LANDSCAPES

ing Principles ral Light and View

06

rategically remove sections of the existing berm to introduce light at the ground floor, and make the building more inviting and welcoming.

SCUP North Atlantic Regional Conference 2022

Student Services on Campus

01

02

03

A. The Whitmore Shuffle B. Re-Aligning Program, Service, and Delivery

SCUP North Atlantic Regional Conference 2022

04

05

UMASS' PERCEPTIONS OF WHITMORE

SCUP North Atlantic Regional Conference 2022

THE WHITMORE SHUFFLE

DISABILITY SERVICES 161E

161D

161C

Office 147 sf

Office 160 sf

Office 194 sf

DINING COMMONS

U-CARD

161F

157A

Office 170 sf

Food Facility Srv 92 sf

PRINT SERVICES 155A Central Service 79 sf

139B

139 161

159

Office 696 sf

155

Food Facility Srv 381 sf

Central Service 2371 sf

157

161B

Food Facility 1327 sf

Office 141 sf

162 Utility 60 sf

161A

161H

161G

Office 112 sf

Office 103 sf

Office 104 sf

199L

167A Office 93 sf

Utility 32 sf

168A

150A

168B

Office 214 sf

Office 113 sf

167

138A

139C Office Srv 57 sf

Rest Room 260 sf

138 Rest Room 204 sf

148 Utility 104 sf

150 Office 1438 sf

146

199E

131

Janitor Room Circulation 56 sf 43 sf

116B Inactive 137 sf

Office 197 sf

199K Circulation 728 sf

199B

133

Circulation 83 sf

Office 798 sf

116C

129 Office 116 sf

Inactive 87 sf

Office 149 sf

Office 81 sf

167C

Utility 7 sf

150B

168C

HUMAN RESOURCES

139A Office Srv 102 sf

141

199J

Office 171 sf

Office Srv 390 sf

Circulation 91 sf

Circulation 773 sf

152A 152

Office 94 sf

Janitor Room 144 sf

Utility 10 sf

Circulation 1236 sf

167B

145

151 Office 375 sf

199H 199D Circulation 173 sf

Office 771 sf

Central Service 876 sf

127 Office 111 sf

Office 124 sf

A&F ADMINISTRATION

126 150C

Office Srv 321 sf

Office 178 sf

167D Office 124 sf

116

150D

Office 133 sf

123

Inactive 3030 sf

Office 148 sf

167E

199P Circulation 213 sf

168 122

Office 742 sf

Office Srv 452 sf

167F Office 134 sf

199F Circulation 25 sf

125 Office 116 sf

Office 117 sf

121 Office 117 sf

199C Circulation 139 sf

110

199S

Office 226 sf

Circulation 301 sf

119

199N Circulation 28 sf

Utility 32 sf

167G

Office 111 sf

199R

199M

199A

199Q

Circulation 217 sf

Circulation 601 sf

Circulation 158 sf

Circulation 141 sf

199G 167H

117

Circulation 1132 sf

169

Office 147 sf

Conference Room 289 sf

Office 391 sf

Office 105 sf

DISABILITY SERVICES

171A

171B

Office 116 sf

Office Srv 69 sf

104

Circulation 109 sf

113A

111

Office Srv 108 sf

Utility 1466 sf

113

101

Office Srv 1429 sf

Office Srv 193 sf

SCUP North Atlantic Regional Conference 2022

115B 115

113B

115C

Office 67 sf

MECHANICAL ROOM

Conference Room 677 sf

Office 653 sf

Rest Room 88 sf

FINANCIAL AID

Utility 62 sf

115A Office 125 sf

Utility 1011 sf

102 Rest Room 104 sf

199T 169B

Utility 92 sf

107

171 Office 535 sf

169A

114 Central Comp/ Telecom Srv 44 sf

107A 103

Office 179 sf

Conference Room Srv 96 sf

FINANCIAL AID 0

10

30

60

N

UMASS' PERCEPTIONS OF WHITMORE

"People with disabilities are astutely aware that space (real estate) is an expression of value."

Director of Disability Services

SCUP North Atlantic Regional Conference 2022

UMASS' PERCEPTIONS OF WHITMORE

"Disability services staff are in higher risk jobs ... Some of our students ... struggle with emotional regulation. It is a salient concern amongst our staff that we deal with upset people in offices where there is no escape route. Those in the basement are trapped, while those of us on the second floor have equipped ourselves with tools to break the windows in the case of violence. This is a disturbing way to work."

Director of Disability Services

SCUP North Atlantic Regional Conference 2022

THE WHITMORE SHUFFLE

SCUP North Atlantic Regional Conference 2022

THE WHITMORE SHUFFLE

SCUP North Atlantic Regional Conference 2022

THE WHITMORE SHUFFLE DEV'T AND ALUMNI RELATIONS

239D

239C

239B

239A

Office 96 sf

Office 98 sf

Office 244 sf

INSTITUTIONAL RESEARCH

237J Office 136 sf

Office 249 sf

IT & CIO

237H

237G

237F

237E

237D

Office 93 sf

Office 99 sf

Office 98 sf

Office 97 sf

Office 203 sf

239E

237C Office 180 sf

Office Srv 100 sf

239

Conference Room 147 sf

Office 1561 sf

237A

235B

235A

233C

233B

233A

229C

229B

229A

Office 105 sf

Office 148 sf

Office 140 sf

Office 189 sf

Office 142 sf

Office 147 sf

Office 98 sf

Office 93 sf

Office 123 sf

235 Office 850 sf

235E

Conference Room 182 sf

239J

DISABILITY SERVICES

DEAN OF STUDENTS 227F

227G Office 133 sf

Office 91 sf

227E

227D

227C

Office 98 sf

Office 147 sf

Office 99 sf

227B Office 217 sf

235D

237 Office 586 sf

237K

235C Office 118 sf

RESIDENTIAL LIFE

237B Office 115 sf

Utility 64 sf

233D

233E

Office 145 sf

Office 145 sf

233 Office 549 sf

231B

231A

Office 100 sf

Office 100 sf

229 Office 395 sf

227H Office 94 sf

227 227J

Office Srv 10 sf

227I

231

Conference Room 179 sf

Office 743 sf

Office Srv 167 sf

Office 225 sf

228A Rest Room 286 sf

228B

299H

299D

Rest Room 225 sf

Circulation 1652 sf

Circulation 174 sf

234A 230

Utility 32 sf

299E

Janitor Room Circulation 56 sf 43 sf

239F

239H

234

Office 122 sf

Office 104 sf

Central Comp/Telecom Srv 81 sf

299L Circulation 225 sf

232A Office 106 sf

239G Office 162 sf

243D Office 165 sf

243C

Office Srv 168 sf

Circulation 252 sf

Office 774 sf

232B

ACADEMIC PLANNING & ASSESSMENT

Office 244 sf

225B

299B

232 243E

Office 133 sf

225A Office 148 sf

BURSAR

232C Office 161 sf

Office 196 sf

243 Office 846 sf

243B

232D

232E

Office 217 sf

Office 165 sf

Conference Room 150 sf

299C 243A Office 194 sf

225 Office 1935 sf

208

Circulation 172 sf

Office Srv 148 sf

204

299F

Central Comp/Telecom Srv 83 206 sf Utility 32 sf

Circulation 25 sf

255M

217

Circulation 2985 sf

Circulation 426 sf

Office Srv 109 sf

299N Circulation 28 sf

299M

299G

Office Srv 96 sf

213L 255N Office Srv 173 sf

255S Conference Room 184 sf

Rest Room 80 sf

299A Circulation 208 sf

223

Office 1072 sf

Office Srv 76 sf

200

257 Rest Room 100 sf

217A Office 111 sf

215

Utility 62 sf

215A

213 255 Office 1780 sf

255P

255Q

Office 103 sf

Office 100 sf

213M

213N

Office 92 sf

Office 93 sf

Office Srv 216 sf

Office 2351 sf

213K Office Srv 224 sf

255L

255K

255J

255I

255H

255G

255F

255E

255D

255C

255A

213J

213I

213H

213G

213F

213E

213D

213C

Office 144 sf

Office 98 sf

Office 98 sf

Office 95 sf

Office 146 sf

Office 98 sf

Office 93 sf

Office 98 sf

Office 145 sf

Office 151 sf

Office 140 sf

Office 150 sf

Office 145 sf

Office 102 sf

Office 150 sf

Office 145 sf

Office 146 sf

Office 102 sf

Office 99 sf

FINANCIAL AID

215E

215D

215C

Office 148 sf

Office 148 sf

Office 146 sf

REGISTRAR 0

SCUP North Atlantic Regional Conference 2022

213A Office 556 sf

10

20

30

N

THE WHITMORE SHUFFLE RESEARCH & ENGAGEMENT

ADMINISTRATION & FINANCE

360

359

357

356

354

353

340M

340L

340K

340J

340H

340G

340F

340E

340D

340C

340B

330D

330E

330F

330G

330H

Office 141 sf

Office 144 sf

Office 97 sf

Office 142 sf

Office 233 sf

Office 147 sf

Office 96 sf

Office 98 sf

Office 98 sf

Office 96 sf

Office 143 sf

Office 146 sf

Office 141 sf

Office 144 sf

Office 140 sf

Office 287 sf

Office 97 sf

Office 142 sf

Office 97 sf

Office 95 sf

Office 95 sf

Office 147 sf

361

340

362

Office Srv 118 sf

Office 516 sf

350

362C Utility 62 sf

399D

362A

Circulation 176 sf

Office Srv 116 sf

362B

358

355

Conference Room 284 sf

Office 205 sf

Office 291 sf

352

340N

340P

340Q

340R

340S

340U

340V

340A

Office 95 sf

Office Srv 101 sf

Office 99 sf

Conference Room 100 sf

Office 105 sf

Office 104 sf

Office 104 sf

Conference Room 106 sf

Conference Room 233 sf

330A

Office Srv 90 sf

Office 97 sf

Rest Room 224 sf

Office 371 sf

342

327B

Circulation 1054 sf

Circulation 557 sf

386

Utility 33 sf

364

365

330B

Office 87 sf

399H

Circulation 447 sf

399E

Janitor Room Circulation 55 sf 43 sf

Office 146 sf

Office 98 sf

330C

399J

399K

Office Srv 34 sf

327A

330

Office 902 sf

351 Office 94 sf

330J Office 196 sf

Rest Room 163 sf

325A

325B

325C

325D

Conference Room 92 sf

Office 91 sf

Office 99 sf

Office 96 sf

390G

363 Office 708 sf

Office 223 sf

366

367

Office 151 sf

Office 201 sf

390E

399B Circulation 252 sf

390H

Office 343 sf

Office 128 sf

HUMAN RESOURCES

326

PROVOST'S OFFICE

369 Conference Room 202 sf

Office 152 sf

390F

370A Conference Room Srv 9 sf

Office 101 sf

390C

324

Office 140 sf

370

Office 118 sf

390D

Conference Room 614 sf

Office 129 sf

370B Conference Room Srv 9 sf

371 Office 232 sf

Office 118 sf

390 390B

Office 561 sf

325 Office 1976 sf

323

Office 141 sf

322 Office 120 sf

325G

390A 399C

373

Circulation 26 sf

374 Office 382 sf

Office 120 sf

Circulation 172 sf

399F

Office 157 sf

Office 152 sf

391 Utility 32 sf

Office 142 sf

375 Office 384 sf

374F

374A

303

300

300A 374C Office 412 sf

Office Srv 35 sf

374B Office 183 sf

305G

Rest Room 68 sf

Rest Room 101 sf

374D 375A

325E

399A

Office Srv 245 sf

Circulation 175 sf

319R

Office Srv Office Srv 14 sf 14 sf Office 216 sf

Office 238 sf

Circulation 1481 sf

Circulation 429 sf

374E

325H399N OfficeCirculation Srv 12 sf 14 sf

399M

399G 375B

Office Srv 169 sf

320

Rest Room 38 sf

305H

301

305

Office 245 sf

Office 641 sf

Office Srv 51 sf

Office 115 sf

309C 309 Office Srv 236 sf

Office 95 sf

319M Office Srv 124 sf

319N

319P

319Q

Office 114 sf

Office 113 sf

Office 114 sf

Office Srv 123 sf

301B

301A

305A

305B

305C

305D

305E

305F

309A

309B

319L

319K

319J

Office 94 sf

Office 135 sf

Office 93 sf

Office 96 sf

Office 96 sf

Office 92 sf

Office 194 sf

Office 96 sf

Office 145 sf

Office 91 sf

Office 92 sf

Office 190 sf

Office 139 sf

319H Conference Room 406 sf

Utility 93 sf

Office 113 sf

319C Office Srv 106 sf

319G

319F

319E

319D

Office 143 sf

Office 85 sf

Office 99 sf

Office 94 sf

STUDENT AFFAIRS

0

SCUP North Atlantic Regional Conference 2022

319B

319

301C

EXTERNAL RELATIONS

325F 319A

Office 762 sf

Office 138 sf

CHANCELLOR'S OFFICE

Office Srv 9 sf

10

30

60

N

THE WHITMORE SHUFFLE

SCUP North Atlantic Regional Conference 2022

THE WHITMORE SHUFFLE

"It is not just how these buildings look, but what is important is how these buildings are experienced. People's reactions to the appearance of these buildings are highly visceral ...

Updating the functionality of these buildings is really important."

Steve Goodwin, Deputy Chancellor & Chief Planning Officer (retired)

SCUP North Atlantic Regional Conference 2022

RE-ALIGNING PROGRAM, SERVICE, DELIVERY Existing

Service & Administration Can Co-Exist Existing Faculty / Staff Services Structure

Service & Administration Can Co-Exist Existing Student Service Structure:

Transactional Process

RES-LIFE

UCARD

HR

BURSAR

ENROLLMENT MGMT. (FINANCIAL AID & ADMISSIONS)

REGISTRAR

DEAN OF STUDENTS

STUDENT AFFAIRS

UCARD

HR

Appointment Based

Self Service

Student

SCUP North Atlantic Regional Conference 2022

ACADEMIC PLANNING & ASSESSMENT

PROVOST

RESEARCH & ENGAGEMENT

UCARD

HR

Appointment Based

Self Service

Self Service

Faculty

Staff

RE-ALIGNING PROGRAM, SERVICE, DELIVERY Existing

Is Program, Not A Static Program, Ever.

This Is Not A This Static Ever.

Circulation Analysis: Circulation Analysis:

program is never static. ramThis is never static.

Circulation Analysis: on Analysis:

itor’s Circulation Visitor’s Circulation • Parents Parents • Prospective Students/Families Prospective Students/Families Government Officials• Government Officials • Investors, etc nvestors, etc

Ramp

Back-of-House Circulation Staff Circulation Back-of-House Circulation • Trash Collection• Chancellor • Trash Collection • Landscape • Vice Chancellor’s • Landscape • Deliveries • Support Staff • Deliveries

Ramp

Visitors

SCUP North Atlantic Regional Conference 2022

Ramp

Back-of-House

Staff Circulation • Chancellor • Vice Chancellor’s • Support Staff

Ramp

Student Circulation Student Circulation • Undergraduate Students • Undergraduate Students • Graduate Students • Graduate Students • International Students • International Students

Ramp

Administration and Staff

Ramp

Ramp

Students

RE-ALIGNING PROGRAM, SERVICE, DELIVERY Proposed

Service & Administration Can Co-Exist HR

BURSAR

UCARD

ENROLLMENT MGMT. (FINANCIAL AID & ADMISSIONS)

RES-LIFE

REGISTRAR

IT HELP DESK

DEAN OF STUDENTS Possible Future Whitmore

MORE ADMISSIONS

SCUP North Atlantic Regional Conference 2022

Appointment Based

CONCIERGE COMMONS

STUDENT AFFAIRS

UMASS' PERCEPTIONS OF WHITMORE

"We currently bring students into personal office space to discuss issues. It is important to remember that these young adults are facing financial stressors. Walking through an office with personal effects, and looking at the back of a computer screen is not ideal. It would be better to 'go to the student'."

Bursar

SCUP North Atlantic Regional Conference 2022

UMASS' PERCEPTIONS OF WHITMORE

"In that sense a one-stop model would allow students to be greeted by a concierge (likely a peer, a student) who will be able to guide them to help. They can be invited to take a seat in a welcoming space that is inclusive and comfortable. Staff can then come to them and meet on neutral ground, so to speak, allowing for a less intimidating, and more conversational and productive session."

Bursar

SCUP North Atlantic Regional Conference 2022

ogram Type By Floor: RE-ALIGNING PROGRAM, SERVICE, DELIVERY

uiding Principles Service Program ogrammatic Clarity

Administration Program

Administration Program

Administration Program Support Program

Service Program

Support Program

Service Program

Administration Program

Support Program

Service Program Service Program

Administration Program

Administration Program

03

Service Program

Diagrammatic Section Existing Program Diagrammatic Building Section

Administration Program

Total Support Program 27,859 SQFT | 33,566 SQFT Service Program

Service Program Administration Program

Proposed Program Diagrammatic Building Section

SCUP North Atlantic Regional Conference 2022

Consolidate and stratify the program within the building to create three

RE-ALIGNING PROGRAM, SERVICE, DELIVERY

Overview

Shared Conference

Chancellor

shuffle 2.1 se Project

Office Office

Office Office

Entry Commons

One-Stop

Removing the Berm 50%

Improved Entries

distinct suites for the Chancellor and the Provost, with clear experiences.

Potential lternates

UNIVERSITY OF MASSACHUSETTS - AMHERST, MA - WHI

Executive Committee P

Courtyard / Light Well Infill

North-South Grand Stair UNIVERSITY OF MASSACHUSETTS - AMHERST, MA - WHITMORE BUILDING STUDY Executive Committee Presentation - May 14, 2020

SCUP North Atlantic Regional Conference 2022

RE-ALIGNING PROGRAM, SERVICE, DELIVERY

Overview

shuffle 2.1 se Project Removing the Berm 50% SCUP North Atlantic Regional Conference 2022

Improved Entries

Interior Studies RE-ALIGNING PROGRAM, SERVICE, DELIVERY Interior Studies Interior Studies

Whitmore Occupant Diversity Storytelling Whitmore Occupant Diversity Whitmore Occupant Diversity

Student Administration & & Guest Student Administration Student Administration &Guest Guest Experience Staff Experience Experience Experience Staff Experience Experience Experience Staff Experience Experience Students Administration Visitors Faculty Staff

UNIVERSITY OF MASSACHUSETTS - AMHERST, MA - WHITMORE BUILDING STUDY UNIVERSITY OFExecutive MASSACHUSETTS - AMHERST, - WHITMORE STUDY UNIVERSITY OFMA MASSACHUSETTS - AMHERST, MA - WHITMORE BUILDING STUDY Committee Presentation - March 5, 2020 BUILDING

SCUP North Atlantic Regional Conference 2022

Executive Committee Presentation - March Committee 5, 2020 Executive Presentation - March 5, 2020

RE-ALIGNING PROGRAM, SERVICE, DELIVERY Storytelling

Student Narrative

Student Narrative Meet Marc Class Year: 2030

Start Location: Central Campus Today’s Goals: • Meet friend for lunch • Figure out why he’s not able to sign up for a class • Go home to do laundry Final Destination: Residence Hall

Arriving at Whitmore to go to the One-Stop Center.

SCUP North Atlantic Regional Conference 2022

UNIVERSITY OF MASSACHUSETTS - AMHERST, MA - WHITMORE BUILDING STUDY

UNIVERSITY OF MASSACHUSETTS - AMHERST, MA - WHITMORE BUILDING STUDY

Executive Committee Presentation - March 5, 2020

Executive Committee Presentation - March 5, 2020

RE-ALIGNING PROGRAM, SERVICE, DELIVERY Storytelling

Student Narrative Information Desk

Student Narrative Warm Triage

Student Narrative Dining Commons

After some fresh air, he goes to the Dining Commons to meet a friend for lunch.

Turns out there is a hold on his account due to an unpaid bill, and Marc is offered a private consultation space to discuss the matter.

Marc’s first time to the building, he asks the Information Desk where to go.

UNIVERSITY OF MASSACHUSETTS - AMHERST, MA - WHITMORE BUILDING STUDY

UNIVERSITY OF MASSACHUSETTS - AMHERST, MA - WHITMORE BUILDING STUDY

Executive Committee Presentation - March 5, 2020

UNIVERSITY OF MASSACHUSETTS - AMHERST, MA - WHITMORE BUILDING STUDY

Executive Committee Presentation - March 5, 2020

Executive Committee Presentation - March 5, 2020

Student Narrative One-Stop Atrium

Student Narrative Courtyard

Student Narrative South Entry

He goes to the One-Stop Center to find out why he is unable to sign up for class.

Marc decides to step outside to get some fresh air before meeting his friend.

Marc leaves Whitmore to head to his residence hall to do laundry.

UNIVERSITY OF MASSACHUSETTS - AMHERST, MA - WHITMORE BUILDING STUDY

UNIVERSITY OF MASSACHUSETTS - AMHERST, MA - WHITMORE BUILDING STUDY

UNIVERSITY OF MASSACHUSETTS - AMHERST, MA - WHITMORE BUILDING STUDY

Executive Committee Presentation - March 5, 2020

Executive Committee Presentation - March 5, 2020

Executive Committee Presentation - March 5, 2020

SCUP North Atlantic Regional Conference 2022

Wrap-Up, Q&A and Discussion

01

02

SCUP North Atlantic Regional Conference 2022

03

04

05

LEARNING OUTCOMES

1. Think fresh about the importance of the value of place as we return to campus.

Discuss integration of landscape, and the connection of outdoors/indoors with revitalizing aging building stock.

2. Look anew on brutalist buildings, highlighting their importance to the campus character by preserving their notable features and weighty personalities, while modernizing aging infrastructure and transforming them to meet the needs of today's students and faculty.

3. Discuss trends in student services, how consolidating resources, creating clear program delineation, cross-training staff, and connecting to students drives planning.

4. Lead conversations on diversity, equity, and inclusion, that go beyond traditional measures to look at the impact of architectural character, the student experience, and student service models.

SCUP North Atlantic Regional Conference 2022