E-commerce Market Landscape E-commerce market in the US grew by 14.2% in 20181 reaching to US$517.36 billion compared to 11.6% growth rate in 2017. The US market is the third largest market of Ecommerce followed by UK and Germany. E-commerce market is dominated by key players like; Amazon, Boohoo, Asos, Apple and Walmart. Virtual Personal Assistants in E-commerce Industry In today`s fiercely competitive business ecosystem, virtual assistants bring in core domain knowledge that assist companies to outsource their mundane tasks so they can focus on core business activities. So, how can personal virtual assistants help your e-commerce industry? Personal Virtual Assistants can be a core value add in accelerating your business growth. As an E-commerce business owner, one needs to handle many things to be successful especially in the current competitive market. One cannot handle the heap of tasks that’s involved in normal day-to-day business. This is where; virtual eCommerce assistant can come handy. A typical virtual assistant in e-commerce domain can help in varied level of tasks. One can outsource tasks like product entry, attribute data entry, description writing, product image editing, catalog content management and much more. Apart from the basic activities, the personal virtual assistants can also handle advanced tasks like product research, handling order processing and managing inventory. Well! What do you benefit by outsourcing these activities?
Benefits of Virtual E-commerce Assistant By getting your tasks outsourced to a virtual assistant one can benefit from: 1. The company can save significant amount of time and money. Hiring a full-time
employee to handle the tasks can get quite expensive. So, by outsourcing to a virtual assistant service companies, one can boost their productivity. In addition, virtual assistants can help the e-commerce business to maintain work-life balance as some of the workload is taken off. 2. Customers are vital for business growth. A business needs customer service division but majority of small e-commerce businesses can’t afford to have one. However, with virtual personal assistants, one can be assured of right skills in answering customer queries via email, chat, phone in real-time basis. As an extension to this service, virtual assistants can also help in communicating directly with customers and suppliers so returning for customers is hassle free 1