Effective Human Relations Interpersonal and Organizational Applications
12th Edition by Reece ISBN 1133960839
9781133960836
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Chapter 6 Attitudes Can Shape Your Life
MULTIPLE CHOICE
1. In Chapter 6, you were introduced to the popular, successful Panda Express chain of restaurants and the philosophy of it founders. Their emphasis on continuous learning and self-improvement exemplifies that competitive advantage in the marketplace can be achieved through
a. hiring the right people.
b. paying attention to employees.
c. providing quick and accurate information.
d. excellent customer service.
ANS: B PTS: 1
REF: p. 119
OBJ: LO: 6-1
STA: DISC: Motivation Concepts
DIF: Difficulty: Moderate
NAT: BUSPROG: Communication
KEY: Bloom's: Application
2. Attitudes are our sincere thoughts. Which of the following statements is true about attitudes?
a. They affect how we think, feel and act.
b. They are the foundation upon which we develop our values.
c. They are relatively easy to form and change.
d. Attitudes can significantly affect our mental health but have little impact on our physical health.
ANS: A PTS: 1 DIF: Difficulty: Easy
REF: p. 120 OBJ: LO: 6-1 NAT: BUSPROG: Reflective Thinking
STA: DISC: Individual Dynamics KEY: Bloom's: Knowledge
3. Jasmine goes out of her way to display a caring attitude to one of her customers during a sales call. The customer establishes a long-term relationship with Jasmine's company. This is an example of
a. the influence of role models on attitudes.
b. how attitude can lead to success in someone's career.
c. how an empathizer can be a powerful force in an organization.
d. the power of a reference group on the formation of attitudes.
ANS: C PTS: 1 DIF: Difficulty: Moderate
REF: p. 123 OBJ: LO: 6-1 NAT: BUSPROG: Communication
STA: DISC: HRM KEY: Bloom's: Application
4. Andrew Cherng’s business culture shows that he feels personally responsible for his company’s success. There seems to be a correlation of its growth and high performance with
a. repeat customers.
b. providing quality products.
c. requiring a ‘human touch’.
d. his employees.
ANS: C PTS: 1 DIF: Difficulty: Moderate
REF: p. 119 OBJ: LO: 6-1 NAT: BUSPROG: Communication
STA: DISC: Motivation Concepts KEY: Bloom's: Application
5. Rafael sees his family achieve financial success through hard work. His parents and teachers talk about the importance of voting and being active in the community. As a result, Rafael develops strong attitudes about these issues. This is an example of
a. the power of a peer group in forming attitudes.
b. the socialization process.
c. the power of attitudes within an organization.
d. rewards and punishment in forming attitudes.
ANS: B PTS: 1 DIF: Difficulty: Moderate
REF: p. 124 OBJ: LO: 6-2 NAT: BUSPROG: Analytic
STA: DISC: Individual Dynamics KEY: Bloom's: Application
6. Carlos teaches high school language arts classes. When selecting a reference group, he is most likely to choose
a. several educators belonging to the National Council of Teachers of English.
b. various school administrators.
c. the high school student body.
d. members of his family.
ANS: A PTS: 1 DIF: Difficulty: Moderate
REF: p. 124 OBJ: LO: 6-2 NAT: BUSPROG: Communication
STA: DISC: Individual Dynamics KEY: Bloom's: Application
7. Sherry hates to do financial reports. Her boss encourages her when he gives her a financial report assignment and praises her when she gets it done on time and accurately. He is quite stern and scolds her if she complains about doing them. Over time, Sherry begins to feel more positively about doing the reports and actually comes to enjoy them. This is an example of the power of
a. rewards and punishment in forming attitudes.
b. the effect of role model identification on attitude formation.
c. the socialization process at work.
d. a peer group on the development of attitudes.
ANS: A PTS: 1 DIF: Difficulty: Moderate
REF: p. 124 OBJ: LO: 6-2 NAT: BUSPROG: Analytic
STA: DISC: Motivation Concepts
KEY: Bloom's: Application
8. As CEO of a very successful corganizeion, Joshua tries to show his enthusiasm and support for the work of his staff. They then demonstrate this approach to life to middle management. This continues down the chain of authority. We can then say that
a. the socialization process works well.
b. using role models influences our attitudes.
c. success is a reflection of the attitudes of its leaders.
d. the power of reference groups on perception is very strong.
ANS: C PTS: 1 DIF: Difficulty: Moderate
REF: p. 121
OBJ: LO: 6-1 NAT: BUSPROG: Communication
STA: DISC: Leadership Principles
KEY: Bloom's: Application
9. Alex admires his manager, Susan, and considers her a role model. Susan often speaks about the importance of communication. At the same time, her busy schedule with external clients makes her very unavailable to Alex and other employees. During the rare chance that they are able to speak with her, she seems hurried and answers other calls and text messages. Alex is most likely to develop an attitude that
a. communicating with employees and clients are equally important.
b. upward communication is valuable to managers.
c. communicating with clients is less important than communicating with employees.
d. internal communication is less important than external communication.
ANS: D PTS: 1
DIF: Difficulty: Moderate
REF: p. 124-125 OBJ: LO: 6-2 NAT: BUSPROG: Communication
STA: DISC: Leadership Principles
KEY: Bloom's: Application
10. Rude behavior in the workplace such as using profanity and failure to say "please" and "thank you" demonstrates a lack of
a. basic interpersonal skills.
b. appreciation of coworker diversity.
c. openness to change.
d. self-motivation.
ANS: A PTS: 1 DIF: Difficulty: Moderate
REF: p. 126 OBJ: LO: 6-3 NAT: BUSPROG: Communication
STA: DISC: Group Dynamics
KEY: Bloom's: Application
11. While developing an eco-friendly cleaning wipe, Jackie suggested using a particular material, which triggered an idea in Jamal to try a similar but faster-dissolving material. The team adopted Jamal's idea, and the product succeeded. When Jamal's boss asked whose idea it was to use the choice of material, Jamal said it was his, but that he wouldn't have thought of it without Jackie's input. In this example, Jamal most clearly demonstrates which of the following employer-valued attitudes?
a. Honesty and team spirit
b. Health consciousness and culture appreciation
c. Optimism and health consciousness
d. Self-motivation and flexibility
ANS: A PTS: 1 DIF: Difficulty: Moderate
REF: p. 126 OBJ: LO: 6-3 NAT: BUSPROG: Communication
STA: DISC: Group Dynamics KEY: Bloom's: Application
12. Ahmad was recently laid off from his job at Big Bank. When he was employed, he did not enjoy his job; however, now that his job is gone, he feels discouraged and hopeless. Ahmad needs to change his attitude and can do so by
a. seeking support and happiness in his relationships.
b. doing more things that he enjoys.
c. discovering positive opportunities resulting from the layoff.
d. doing all of these.
ANS: D PTS: 1 DIF: Difficulty: Moderate
REF: p. 127-130 OBJ: LO: 6-4 NAT: BUSPROG: Reflective Thinking
STA: DISC: Individual Dynamics KEY: Bloom's: Application
13. Mandy's employer is going through a period of intense and rapid change. Mandy has begun rejecting any new work-related idea or practice, preferring to cling to the methods that her employer used before the changes began. Mandy is exhibiting which of the following negative attitudes concerning change?
a. Tenacity
b. Arrogance
c. Inflexibility
d. Traditionalism
ANS: C PTS: 1 DIF: Difficulty: Moderate
REF: p. 126 OBJ: LO: 6-3 NAT: BUSPROG: Analytic
STA: DISC: Individual Dynamics KEY: Bloom's: Application
14. Despite facing a struggling economy, ABC Company offers its employees yoga and healthy cooking classes at lunch and after work. The company is attempting to
a. reduce costs by promoting employee well-being.
b. enhance employee spirituality.
c. create self-directed learners.
d. make employees work harder by offering additional benefits.
ANS: A PTS: 1 DIF: Difficulty: Moderate
REF: p. 126-127 OBJ: LO: 6-3 NAT: BUSPROG: Analytic
STA: DISC: Motivation Concepts KEY: Bloom's: Application
15. The changing demographics of the global work force make which of the following attitudes especially important for success in the workplace?
a. Self-leadership
b. Valuing coworker diversity
c. Being concerned about your own health and wellness
d. Self-directed learning
ANS: B PTS: 1 DIF: Difficulty: Easy
REF: p. 127 OBJ: LO: 6-3 NAT: BUSPROG: Diversity
STA: DISC: Group Dynamics KEY: Bloom's: Comprehension
16. Which type of person is more likely to view problems as temporary setbacks rather than as barriers to success?
a. Pessimists
b. Optimists
c. Introverts
d. Directors
ANS: B PTS: 1
DIF: Difficulty: Easy
REF: p. 129 OBJ: LO: 6-4 NAT: BUSPROG: Analytic
STA: DISC: Individual Dynamics KEY: Bloom's: Comprehension
17. Lena frequently agrees with the rest of her team in hopes that she will be accepted by her team members. She may lose control of her attitude due to
a. cynicism.
b. group think.
c. having a closed mind.
d. professional relationships.
ANS: B PTS: 1
DIF: Difficulty: Moderate
REF: p. 129-130 OBJ: LO: 6-4 NAT: BUSPROG: Communication
STA: DISC: Group Dynamics KEY: Bloom's: Application
18. Henry wants to help one of his employees develop a more positive attitude about work. He should
a. keep an open mind.
b. alter the way the employee thinks.
c. change the conditions surrounding the events that feed the employee's negative attitude.
d. provide negative consequences for doing what is asked.
ANS: C PTS: 1
DIF: Difficulty: Moderate
REF: p. 130-131 OBJ: LO: 6-5 NAT: BUSPROG: Communication
STA: DISC: Individual Dynamics KEY: Bloom's: Application
19. An important first step in changing your attitude is
a. changing your lifestyle.
b. asking your parents for feedback.
c. asking your friends to change their attitudes with you.
d. concentrating on positive things in your life.
ANS: D PTS: 1
DIF: Difficulty: Easy
REF: p. 128 OBJ: LO: 6-4 NAT: BUSPROG: Communication
STA: DISC: Individual Dynamics KEY: Bloom's: Comprehension
20. Improving employee's attitudes can increase a company's productivity. Ways to change employee's attitudes include
a. focusing primarily on monetary rewards for employees.
b. presenting opportunities for career development through conferences.
c. encouraging management to develop friendships with their workers.
d. buying the workers pizza.
ANS: B PTS: 1
DIF: Difficulty: Moderate
REF: p. 131 OBJ: LO: 6-6 NAT: BUSPROG: Analytic
STA: DISC: Motivation Concepts KEY: Bloom's: Comprehension
Case 6.1
Martin is managing a production line in a manufacturing plant in the Midwest. Martin has a quality and productivity problem in one part of the manufacturing process. He discovers that his workers aren't sure what to do. When he asks why they didn't ask questions, the universal reply is, "We Midwesterners don't ask questions, we just do."
Martin decides to address this problem by offering recognition rewards for anyone who asks the most job-related questions each month that lead to process improvements. Unfortunately, Martin finds the program doesn't work. When he further questions his workers, he discovers that no one wants to be the first to ask questions. As a group, workers still feel that they should figure it out on their own and not ask questions.
Martin finds Carmen, one of the workers that everyone else admires, and talks her into being the first to ask questions as part of the program. After about a month, several other people begin to submit questions, and soon everyone in the plant is asking questions.
21. Refer to Case 6.1. The source of Martin's production and quality problem is an example of which influence on attitudes?
a. Rewards and punishment
b. Role models
c. Peer or reference group
d. Culture
ANS: D PTS: 1
REF: p. 125 OBJ: LO: 6-2
STA: DISC: Group Dynamics
DIF: Difficulty: Moderate
NAT: BUSPROG: Communication
KEY: Bloom's: Application
22. Refer to Case 6.1. Martin's plan failed initially because he didn't consider the power of ____ on attitudes.
a. the socialization process
b. peer or reference groups
c. role model identification
d. rewards and punishments
ANS: B PTS: 1
DIF: Difficulty: Moderate
REF: p. 124 OBJ: LO: 6-2 NAT: BUSPROG: Communication
STA: DISC: Group Dynamics
KEY: Bloom's: Application
23. Refer to Case 6.1. Martin's identification of Carmen is an example of using ____ to influence attitudes.
a. culture
b. socialization
c. rewards and punishments
d. role models
ANS: D PTS: 1
DIF: Difficulty: Moderate
REF: p. 124-125 OBJ: LO: 6-2 NAT: BUSPROG: Communication
STA: DISC: Group Dynamics
KEY: Bloom's: Application
24. Refer to Case 6.1. Martin's initial solution to the problem is an example of using which influence to change individual attitudes about asking questions?
a. Changing consequences
b. Changing conditions
c. Socialization through training
d. Keeping an open mind
ANS: A PTS: 1
DIF: Difficulty: Moderate
REF: p. 131 OBJ: LO: 6-5 NAT: BUSPROG: Communication
STA: DISC: Motivation Concepts
KEY: Bloom's: Application
25. Refer to Case 6.1.Which of the following attitudes does Martin most value in Carmen's willingness to ask the first questions?
a. Team spirit
b. Openness to change
c. Appreciation of coworker diversity
d. Health consciousness
ANS: B PTS: 1 DIF: Difficulty: Moderate
REF: p. 126 OBJ: LO: 6-3 NAT: BUSPROG: Communication
STA: DISC: Individual Dynamics KEY: Bloom's: Application
TRUE/FALSE
1. In the conceptual age, workers and businesses that demonstrate empathetic attitudes will have a competitive advantage.
ANS: T PTS: 1 DIF: Difficulty: Easy
REF: p. 123 OBJ: LO: 6-1 NAT: BUSPROG: Communication
STA: DISC: Leadership Principles KEY: Bloom's: Knowledge
2. One of the most significant differences between high and low achievers is choice of career.
ANS: F PTS: 1 DIF: Difficulty: Easy
REF: p. 131 OBJ: LO: 6-6 NAT: BUSPROG: Analytic
STA: DISC: Individual Dynamics KEY: Bloom's: Knowledge
3. We develop negative or positive attitudes toward people, ideas, and events based upon our value systems.
ANS: T PTS: 1 DIF: Difficulty: Easy
REF: p. 121-122 OBJ: LO: 6-1 NAT: BUSPROG: Reflective Thinking
STA: DISC: Individual Dynamics KEY: Bloom's: Knowledge
4. It can be difficult, though not impossible, to unlearn negative attitudes.
ANS: T PTS: 1 DIF: Difficulty: Easy
REF: p. 127 OBJ: LO: 6-4 NAT: BUSPROG: Reflective Thinking
STA: DISC: Individual Dynamics KEY: Bloom's: Knowledge
5. A peer group consists of people who share a common interest and act as an information source for an individual member.
ANS: F PTS: 1 DIF: Difficulty: Easy
REF: p. 124 OBJ: LO: 6-2 NAT: BUSPROG: Communication
STA: DISC: Group Dynamics KEY: Bloom's: Knowledge
6. Jane stopped smoking because Mary, her older cousin whom she admires, disapproves and does not smoke. This is an example of the power of a peer group.
ANS: F PTS: 1
DIF: Difficulty: Easy
REF: p. 124-125 OBJ: LO: 6-2 NAT: BUSPROG: Communication
STA: DISC: Group Dynamics KEY: Bloom's: Knowledge
7. Influencing another's attitudes through rewards and punishment is only a successful strategy for children.
ANS: F PTS: 1 DIF: Difficulty: Easy
REF: p. 124 OBJ: LO: 6-2 NAT: BUSPROG: Communication
STA: DISC: Group Dynamics KEY: Bloom's: Knowledge
8. In most organizations, employees pay more attention to what supervisors and managers do than to what they say.
ANS: T PTS: 1 DIF: Difficulty: Easy
REF: p. 125 OBJ: LO: 6-2 NAT: BUSPROG: Communication
STA: DISC: Group Dynamics KEY: Bloom's: Knowledge
9. Companies can make full use of the ideas, talents, experiences, and perspectives of their employees by limiting diversity.
ANS: F PTS: 1 DIF: Difficulty: Easy
REF: p. 127 OBJ: LO: 6-3 NAT: BUSPROG: Diversity
STA: DISC: Leadership Principles KEY: Bloom's: Knowledge
10. When Nina tells her manager that she doesn't feel she needs to attend various pay-for training sessions or utilize support services, her manager is likely to be thankful for her willing attitude to minimize company costs.
ANS: F PTS: 1 DIF: Difficulty: Easy
REF: p. 126 OBJ: LO: 6-3 NAT: BUSPROG: Communication
STA: DISC: Individual Dynamics KEY: Bloom's: Knowledge
11. Andrew occasionally mentions how he is coming along with training to run a marathon. His boss will probably be unappreciative of his self-absorbed attitude and endeavor.
ANS: F PTS: 1
DIF: Difficulty: Easy
REF: p. 126-127 OBJ: LO: 6-3 NAT: BUSPROG: Communication
STA: DISC: Leadership Principles KEY: Bloom's: Knowledge
12. Your authors hold the position that life is largely determined by how you react to it, not what happens in it.
ANS: T PTS: 1
DIF: Difficulty: Moderate
REF: p. 127 OBJ: LO: 6-4 NAT: BUSPROG: Reflective Thinking
STA: DISC: Individual Dynamics KEY: Bloom's: Application
13. While you can control or modify attitudes to some degree, it is basically impossible to change them once you reach adulthood.
ANS: F PTS: 1
DIF: Difficulty: Easy
REF: p. 127 OBJ: LO: 6-4 NAT: BUSPROG: Communication
STA: DISC: Individual Dynamics KEY: Bloom's: Knowledge
14. According to the author of Who Moved My Cheese?, learning to cope with change is important for maintaining a positive attitude.
ANS: T PTS: 1
DIF: Difficulty: Easy
REF: p. 128 OBJ: LO: 6-4 NAT: BUSPROG: Communication
STA: DISC: Individual Dynamics KEY: Bloom's: Knowledge
15. Most differences between happy and unhappy individuals are based on external factors.
ANS: F PTS: 1 DIF: Difficulty: Easy
REF: p. 128 OBJ: LO: 6-4 NAT: BUSPROG: Communication
STA: DISC: Individual Dynamics KEY: Bloom's: Knowledge
16. You can help others to change their attitudes by changing the conditions that precede a behavior.
ANS: T PTS: 1 DIF: Difficulty: Easy
REF: p. 130-131 OBJ: LO: 6-5 NAT: BUSPROG: Communication
STA: DISC: Group Dynamics KEY: Bloom's: Knowledge
17. By simply saying "Thank you; I appreciate receiving this today" when a coworker provides you information ahead of schedule, you are can influence that person to timely submit work again in the future.
ANS: T PTS: 1 DIF: Difficulty: Moderate
REF: p. 124 | p. 131 OBJ: LO: 6-2 | LO: 6-5
NAT: BUSPROG: Communication STA: DISC: Group Dynamics
KEY: Bloom's: Application
18. Studies show that you will probably not want to work again for a company that laid you off, nor recommend it to a friend.
ANS: F PTS: 1 DIF: Difficulty: Easy
REF: p. 121 OBJ: LO: 6-1 NAT: BUSPROG: Communication
STA: DISC: Individual Dynamics KEY: Bloom's: Knowledge
19. When asked, employees cite interesting work and recognition among the best ways to help them improve their attitudes in an organization.
ANS: T PTS: 1 DIF: Difficulty: Easy
REF: p. 131 OBJ: LO: 6-6 NAT: BUSPROG: Analytic
STA: DISC: Group Dynamics
KEY: Bloom's: Knowledge
20. Employees who frequently have a negative attitude can still maintain a high level of productivity.
ANS: F PTS: 1 DIF: Difficulty: Easy
REF: p. 131 OBJ: LO: 6-6 NAT: BUSPROG: Analytic
STA: DISC: Group Dynamics
COMPLETION
KEY: Bloom's: Knowledge
1. We can never really know a person’s attitude unless we see their_____________.
ANS: behavior or actions
PTS: 1
DIF: Difficulty: Easy
REF: p. 120
OBJ: LO: 6-1 NAT: BUSPROG: Reflective Thinking STA: DISC: Individual Dynamics
KEY: Bloom's: Comprehension
2. ____________________ are able to imagine themselves in someone else's position and understand what that person is feeling.
ANS: Empathizers
PTS: 1 DIF: Difficulty: Easy
OBJ: LO: 6-1 NAT: BUSPROG: Communication
KEY: Bloom's: Knowledge
REF: p. 123
STA: DISC: Individual Dynamics
3. The American Public Health Association may be a relevant ____________________ for a nurse or physician to learn information and compare ideas in ways that influence their attitudes and behaviors.
ANS: reference group
PTS: 1 DIF: Difficulty: Moderate
REF: p. 124
OBJ: LO: 6-2 NAT: BUSPROG: Communication STA: DISC: Group Dynamics
KEY: Bloom's: Application
4. Organizations today work hard to create appropriate ____________________ that attract and maintain highly qualified workers during volatile times.
ANS: corporate cultures
PTS: 1 DIF: Difficulty: Easy
REF: p. 125
OBJ: LO: 6-2 NAT: BUSPROG: Communication STA: DISC: Motivation Concepts
KEY: Bloom's: Knowledge
5. As children hit adolescence, they are influenced by their ____________________ even more than parents, teachers, and other adult figures.
ANS: peer group
PTS: 1 DIF: Difficulty: Easy
OBJ: LO: 6-2 NAT: BUSPROG: Communication
KEY: Bloom's: Knowledge
REF: p. 124
STA: DISC: Group Dynamics
6. Valuing ____________________ means that an organization tends to make full use of the ideas, talents, experiences, and perspectives of all employees.
ANS: diversity
PTS: 1 DIF: Difficulty: Easy
OBJ: LO: 6-3 NAT: BUSPROG: Diversity
KEY: Bloom's: Knowledge
REF: p. 127
STA: DISC: Strategy
7. Often pessimism leads to ____________________, which is a mistrusting attitude regarding the motives of people.
ANS: cynicism
PTS: 1 DIF: Difficulty: Easy
OBJ: LO: 6-4 NAT: BUSPROG: Communication
KEY: Bloom's: Knowledge
REF: p. 129
STA: DISC: Individual Dynamics
8. To help others change their attitudes, you can change the conditions that precede the inappropriate behavior or change the
that follow.
ANS: consequences
PTS: 1 DIF: Difficulty: Easy REF: p. 130
OBJ: LO: 6-5 NAT: BUSPROG: Communication STA: DISC: Individual Dynamics
KEY: Bloom's: Knowledge
9. According to author Brian Tracy's "____________________", the more thoroughly you open your mind to the options available to you, the more freedom you have.
ANS: Law of Flexibility
PTS: 1 DIF: Difficulty: Easy REF: p. 130
OBJ: LO: 6-4 NAT: BUSPROG: Reflective Thinking STA: DISC: Individual Dynamics
KEY: Bloom's: Knowledge
10. If employers want to maintain or improve the positive attitudes of their workers, and thereby maintain or improve productivity, they need to address the quality of their employees’ __________________.
ANS: work life
PTS: 1 DIF: Difficulty: Easy REF: p. 132
OBJ: LO: 6-6 NAT: BUSPROG: Communication STA: DISC: Leadership Principles
KEY: Bloom's: Knowledge
SHORT ANSWER
1. How is the success of a company affected by its leaders’ attitudes?
ANS: Some leaders believe they should only make a profit and satisfy stockholders. The best companies do this but also create a healthy work enviornment as well as contribute to their community. Their leaders have attitudes like those of the founder of Panda Express.
PTS: 1 DIF: Difficulty: Easy REF: p. 121
OBJ: LO: 6-1 NAT: BUSPROG: Analytic
KEY: Bloom's: Knowledge
STA: DISC: Leadership Principles
2. Describe the relationship among a person's values, attitudes, and behaviors.
ANS: A person's values are at the core of what she is. Her values will influence her attitudes, or her beliefs or feelings concerning people, objects, ideas, or events. In turn, her attitudes will determine her likelihood to behave in a particular manner.
PTS: 1 DIF: Difficulty: Moderate REF: p. 121
OBJ: LO: 6-1 NAT: BUSPROG: Reflective Thinking
KEY: Bloom's: Comprehension
STA: DISC: Individual Dynamics
3. Define what attitudes are and discuss five forces that influence their formation .
ANS:
Attitudes are thoughts that a person accepts as true that lead him/her to think, feel, or act negatively or positively toward a person, idea, or event. They are influenced by socialization, peer and reference groups, rewards and punishment, role models, and culture.
PTS: 1 DIF: Difficulty: Easy
REF: p. 120 | p. 124-125
OBJ: LO: 6-1 | LO: 6-2 NAT: BUSPROG: Communication
STA: DISC: Individual Dynamics
KEY: Bloom's: Comprehension
4. Identify an instance in your life when you felt unhappy. Applying the principles outlined in Chapter 6, how did you create or how should you have created your own happiness?
ANS:
Answers will vary, but should address: focusing on things that give pleasure/enjoyment, positively reframing the event that caused the unhappiness, and finding support and happiness through friends and/or family.
PTS: 1 DIF: Difficulty: Challenging
OBJ: LO: 6-4 NAT: BUSPROG: Reflective Thinking
KEY: Bloom's: Synthesis
5. Briefly explain what it means to value diversity.
ANS:
REF: p. 127-130
STA: DISC: Individual Dynamics
Valuing diversity means making full use of the ideas, talents, experiences, and perspectives of all employees at all levels within an organization, regardless of the background, ethnicity, etc. of the respective employees.
PTS: 1 DIF: Difficulty: Easy
OBJ: LO: 6-3
NAT: BUSPROG: Diversity
KEY: Bloom's: Comprehension
REF: p. 127
STA: DISC: Group Dynamics
6. What are the seven attitudes of highly valuable employees? What evidence could you find in their behaviors that would indicate to you that they possess these attitudes?
ANS:
Employers value self-motivation (worker meets deadlines/achieves goals with little supervision), basic interpersonal skills (displays common courtesies), openness to change (willing to try new ideas, learn new practices), team spirit (gives credit to team members, helps teammates succeed), health consciousness (exercises, practices stress-relief techniques), appreciation of coworker diversity (is considerate of the ideas and perspectives of dissimilar coworkers), and honesty (tells truth, uses company dollars, materials responsibly).
PTS: 1 DIF: Difficulty: Moderate
OBJ: LO: 6-3
NAT: BUSPROG: Analytic
KEY: Bloom's: Analysis
7. How will the age of information affect attitudes?
ANS:
REF: p. 125-127
STA: DISC: Group Dynamics
Technology has allowed companies to have accurate information for their customers. A competitive edge is developed if employees provide better service due to positive attitudes and good interpersonal training. This includes understanding other people’s feelings or empathizing. “High touch” is as necessary as “high tech.”
PTS: 1 DIF: Difficulty: Moderate
OBJ: LO: 6-1 NAT: BUSPROG: Technology
REF: p. 120
STA: DISC: Information Technologies KEY: Bloom's: Comprehension
ESSAY
1. Identify a particular attitude of yours and explain how it was formed and strengthened or changed over time due to each of the five influences mentioned in Chapter 6.
ANS: Answers will vary.
PTS: 1 DIF: Difficulty: Challenging
OBJ: LO: 6-2 NAT: BUSPROG: Reflective Thinking
KEY: Bloom's: Evaluation
REF: p. 124-125
STA: DISC: Individual Dynamics
2. Your close friend was laid off due to downsizing, and she's feeling depressed. She's looked online and in the paper for job openings, but has recently given up hope on finding anything. You've also noticed that she has become more withdrawn from friends lately. Detail a well-rounded plan for how you can help her improve her attitude about this jobless situation.
ANS: Answers will vary.
PTS: 1 DIF: Difficulty: Challenging
OBJ: LO: 6-1| LO: 6-5
STA: DISC: Individual Dynamics
REF: p. 121 | p. 130-131
NAT: BUSPROG: Communication
KEY: Bloom's: Synthesis
3. Illustrate three different personal attitudes that correlate to the three components developed by social psychologists.
ANS: Answers will vary.
PTS: 1
DIF: Difficulty: Moderate
OBJ: LO: 6-1 NAT: BUSPROG: Reflective Thinking
KEY: Bloom's: Application
REF: p. 120
STA: DISC: Individual Dynamics