Patient Policies These policies were created to ensure the safety and well-being of both patients and staff. Please read this carefully, as it may be different from other practices. As always, if you have any questions or concerns, you can ask your practice manager or care provider. How to Reach Practice Staff and Providers IAM staff can be reached during business hours at your practice’s main number, listed at the back of this handbook. You can leave a message for a staff member, who will return your call, or, you can message your doctor directly through MyMountSinai. Medical Records We ask that you provide us with your complete medical history. Your social worker can help you request copies of your outside medical records. TeleHealth, Also Known as Video Visits Telehealth and video visits are available for most of our services. These allow you to interact with your provider from home or on the go through a live audio and video. It’s best if you connect to Wi-Fi and wear headphones to increase the audio and video quality of the video visit. You need to have access to MyMountSinai, secure internet access, and a computer, tablet
or smart phone with cellular data. It’s also best if you have a private space for the telehealth visit. Log in to the MyMountSinai app 15-20 minutes before your visit to eCheck-in. You can find a how-to guide on video visits here: https:// mychart.mountsinai.org/mychart/ en-us/docs/Video_Visit_Patient_ Quick_Reference.pdf Or scan this QR code to access the guide.
If you log on more than 15 minutes after the appointment, the provider will no longer be on the visit, and you will need to reschedule.
