May June 2018 DucTales

Vol. 30, No. 3 • May/June 2018

how the rapidly changing world of iaq technology is transforming air duct cleaning as we know it

Also in this issue Hurricane Season is Here, What’s Your Disaster Plan?

18

Managing Your Company’s Online Reputation

20

Meet Associate Member, Ductmate Industries

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CVPGAIR-370/80

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Contents Editor Sarah Black Publisher Jodi Araujo, CEM

Features

POSTMASTER: 1120 Route 73, Suite 200 Mount Laurel, NJ 08054 Phone: 855-GO-NADCA Fax: 856-439-0525 E-mail: info@nadca.com Website: www.nadca.com DucTales Magazine is published six times annually. NADCA annual dues include a paid ­subscription to DucTales. Yearly subscriptions to DucTales are available for $50.

The National Air Duct Cleaners Association (NADCA) prints DucTales Magazine to provide its members and the HVAC system cleaning industry with a forum for the discussion of topics of interest. To that end, NADCA tries to include within DucTales a wide range of ideas and opinions. The ideas and opinions expressed by the authors who write articles for DucTales, however, are solely the views of the person expressing them, and do not necessarily represent the views, positions or policies of NADCA, its members, or its officers, directors or staff. NADCA is not responsible for claims made in advertisements. NADCA does not endorse any particular manufacturer or supplier of equipment, chemicals or related ­products, nor any ­particular model of equipment.

ECO BOX DucTales magazine text and cover pages are printed on SFI-Certified Anthem Plus Gloss paper using soy ink.

The SFI certified sourcing label is proof DucTales magazine is using fiber from responsible and legal sources.

The Sustainable Forestry Initiative® program integrates the perpetual growing and harvesting of trees with the protection of wildlife, plants, soils and water.

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A Disturbance in the Force: IAQ Tech and Air Duct Cleaning

20

Online Reputation Management

In Every Issue

Industry News

4

President’s Letter

9

In Brief

6

Chief Staff Executive’s Letter

11

8

Executive Director’s Letter

Air Quality Plays Key Role in Wyndham Hotel Initiatives

27

Committee Spotlight

28

New NADCA Members, ASCSs, and CVIs

32

Industry Calendar

Your Business 16

NADCA News 23

Polling the Masses: Feedback on NADCA’s General Specification

24

Associate Member Spotlight: Ductmate Industries

It’s Time to Update or Implement a Disaster Plan for Your Business

The Sustainable Forestry Initiative® program promotes responsible forest management.

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President’s Letter

From the President

By Richard Lantz, NADCA President and Chairman of the Board

A

s I write this, I’m 4,600 miles across the Atlantic, spreading the word and work of NADCA to our friends from Italy and our Italian counterpart, AIISA. Visiting this beautiful country reminds me of something pretty amazing…passion for the work we do is universal. It transcends race, gender, religion and nationality.

To be the best, that is what our Board of Directors strives for every time we gather to do the work of the association. Whether the focus be on education and training, finances, leadership or tactical work like that of the energy savings task force, the common goal remains the same: to support our members’ success by continuing to evolve and yield measurable results in growth and development of the industry.

Earlier this month, the board met at the headquarters office in New Jersey and spent two-and-a-half days working on very interesting projects and tactics that we know will bring an excitement and a sense of future to our industry in the coming years. Things are moving like a well-oiled machine and I’m so glad you’re all taking this wonderful ride with me — no pun intended.

As was reported in the last issue of DucTales, NADCA once again achieved enviable renewal numbers, with 97 percent of our membership opting to continue to be a part of this amazing association last year. That’s an astounding number and a testament to the value of the organization and the work we are doing together.

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We’ve also hit a new milestone with more than 1,300 members! Just six years ago we were struggling to maintain membership of fewer than 900 companies with renewal rates in the mid80 percent at best. Well, we’ve righted the ship and it’s evident when you look at the numbers. I’m proud to be a part of the leadership who had a vision and took that vision and turned it into reality.

Your participation in this association is the only way we can keep doing what we do. Get involved, stay involved and share your ideas. You should have already received your first two rounds of renewal invoices so pay attention and don’t delete those emails! We’ve made it very easy to log on and take care of your renewals. When in doubt, staff is always available to assist in any way.

Thank you for your continued support of NADCA. Now I’m off to profess the profound value of the CVI certification to the membership of AIISA. Do you have your CVI? If not, let’s talk. It’s a great way to add another service and more clients to your book of business.

It raises the bar and separates you from the competition.

NADCA Officers President Richard Lantz, ASCS, CVI (’18) Virginia Air Duct Cleaners, Inc. 1149 Waters Road Chesapeake, VA 23322 (757) 407-3845

Treasurer Mark Zarzeczny, ASCS (’20) Advanced Clean Air Specialists, LLC 1234 Market St., Unit 40839 Philadelphia, PA 19107 (609) 980-1880 ductone123@gmail.com

1st Vice President Treasurer Mike White, ASCS, CVI (’20) Clean Air Systems of LA, Inc. P.O. Box 6210 Shreveport, LA 71136 (318) 869-0344

Secretary April Yungen, ASCS, CVI (‘18) Air Management Industries 8351 Elm Avenue, Suite 102 Rancho Cucamonga, CA 91730-7639 United States (909) 945-0041 airmgmt@tstonramp.com

richard@virginiaductcleaners.com

mike.white@cleanairsystemsiaq.com

2nd Vice President Dan Stradford, ASCS (’18) Action Duct Cleaning 2333 Lincoln Ave. Altadena, CA 91001 Dstradford@aol.com

Immediate Past President Michael Vinick, ASCS Duct & Vent Cleaning of America, Inc. 311 Page Blvd.

Springfield, MA 02204 (413) 734-8368 mvinick@ductandvent.com

NADCA Directors Jimmy Meyer, ASCS (‘19) Meyer Machine Supply & Equipment 241 Depot St. Antioch, IL 60002 (800) 728-3828

jimbob@meyermachine.com

Andrea Casa, ASCS (‘19) Alisea SRL Frazione Tornello 120 Mezzanino, Italy 27040 (+39) 0382-583090

andrea.casa@alisea-italia.com

Mike Dexter, ASCS, CVI (’20) Air Quality Control Environmental 3933 NW 126th Avenue Coral Springs, FL 33065 (954) 707-0794

mikedexter@airqualitycontrolenv.com

Jim Castellano, ASCS (‘21) Better Air Quality 3 Beach Plum Lane Middle Island, NY 11953 (631) 379-8282 betterair@optonline.net

Kehau Mendes, ASCS, CVI (’20) AIRPRO Indoor Air Solutions 1916 Democrat Street Honolulu, HI 96819 (808) 832-1178 kehau@airprohawaii.com

NADCA Headquarters 1120 Route 73, Suite 200 • Mount Laurel, NJ 08054 Toll Free: 855-GO-NADCA • Phone: (856) 380-6810 Fax: (856) 439-0525 • www.nadca.com

NADCA Staff Jodi Araujo, CEM Chief Staff Executive

Kristy Cohen Executive Director

Caitlin McWilliams Assistant Executive Director

Victoria Ramsay Client Services

Ashton Hald Meeting Manager

Brian Flynn Standards & Specifications Marketing Manager

Holly French Membership & Certification Coordinator

Holly Rose Industry Relations Manager

NADCA News

nadca

committee assignments Annual Meeting Committee Chair: Immediate Past Chair:

Mark Zarzeczny Michael Vinick

Perry Bagley Rachelle Cunningham Frank Forrest Tommy Gwaltney MJ Palazzolo Ray Strozyk

Michael Culp Kelly Dexter George Grozan Terry Lee Anthony Paterno Cindy White

By-Laws Policies Procedures Committee Chair: Immediate Past Chair:

Dan Stradford Richard Lantz Melinda Allen Sharon Altenhoff

Certification Committee Chair:

April Yungen

Rick MacDonald Mike McDavid Zachariah Nauss Jill Rhodes Todd St. Ores

Robi Lomont Andrew McLaughlin Clint Orr Billy Spano Cindy White

Education & Safety Committee Co-Chairs:

Mike White Mike Dexter

Jeff Bagley Chet Goetz Richard Lantz Rick MacDonald Kehau Mendes Colin Trudo Tom Wengert

Frank Forrest Randy Jackson Jerry Lawrence Andrew McLaughlin Robert Rizen Kevin Uilkie Michael C. White

SUBCOMMITTEE:

White Paper Committee Chair:

Dan Stradford

SUBCOMMITTEE:

Fall Technical Conference Co-Chairs:

Mike Dexter Jimmy Meyer

Perry Bagley Dennis Cicala George Grozan Rick MacDonald Kehau Mendes Robert Rizen Tom Wengert Mike White

Jim Castellano Frank Forrest Richard Lantz Mike McDavid David Monson Kevin Uilkie Michael C. White Vito Moscato

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SUBCOMMITTEE:

CVI Marketing Task Force

International Affairs Committee Chair: Immediate Past Chair:

Andrea Casa Michael Vinick

Richard Lantz Mike White

Nicolas Charland Peter Haugen Rick MacDonald

Scott Gregson Hugo Hernandez Al Sutton

Chair: Immediate Past Chair:

Dan Stradford Richard Lantz

Membership Committee

Melinda Allen George Grozan Justin Viar

Kelly Dexter Michael O’Rourke

Chair:

April Yungen

Mike Dexter Rick MacDonald Mark Zarzeczny

Ethics Committee

Finance Committee Chair: Immediate Past Chair:

Mike White Richard Lantz

John Line Al Sutton

John Muller Mike Zarzeczny

Industry & Public Relations Committee Co-Chairs:

Mark Zarzeczny Kehau Mendes

Perry Bagley Kelly Dexter Peter Haugen Clayton Ivany MJ Palazzolo Slade Stricklin

Jim Castellano Terry Donohue Bill Hippen Scott Moritz Andrew Rodgers Stephen Worrall

SUBCOMMITTEE: Chair: Mark Zarzeczny

Jim Castellano Kelly Dexter Stephen Worrall

SUBCOMMITTEE:

Editorial Committee

April Yungen Kevin Uilkie

Kelly Dexter Andrew McLaughlin Andrew Rodgers

Peter Haugen MJ Palazzolo Mark Zarzeczny

SUBCOMMITTEE:

Regional Coordinators

Chair: April Yungen Immediate Past Chair: Kevin Uilkie U.S. Northwest – Vito Moscato U.S. Southwest – Matt Kelly, Kehau Mendes U.S. Northeast – Rick MacDonald, Nelson Constanza U.S. Southeast – Tommy Gwaltney, Perry Bagley Canada Region 9 – Gary Baskin Canada Region 9.5 – Nicolas Charland Mid-East Region 10 – George Thomas Australia Region 11 – Italy Region 12 – Andrea Casa China Region 15 Central & S. America – Richard Lantz

Leadership Development Committee Chair:

Anti-Fraud Task Force Hal Ayer April Yungen Justin Viar

Chair: Immediate Past Chair:

Chair:

Richard Lantz

Kehau Mendes Dan Stradford

Jimmy Meyer April Yungen

Richard Lantz

Standards Committee Chair: Immediate Past Chair:

Bill Lundquist Richard Lantz

Paul Burns Charlie Cochrane Greg Long Mike McDavid Byron Ware

Jim Castellano Brad Kuhlmann Rick MacDonald Patrick O’Donnell

Strategic Planning Committee Chair:

Richard Lantz

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Chief Staff Executive’s Letter

From the Chief Staff Executive

By Jodi Araujo, CEM; Chief Staff Executive

If you could get all the people in the organization rowing in the same direction, you could dominate any industry, in any market, against any competition, at any time.

— pat r i c k l e n c i o n i

T

hat’s exactly what NADCA’s Board of Directors and staff are working toward. As the board meets in person four times annually, the discussion is always anchored in the question, “How do we lead our industry to raise the bar on professionalism and build consumer demand for our work?”

The initiatives of the organization continue to develop and refocus on areas where the investment can drive toward that goal on the broadest level.

How do we touch the most members, reach the most consumers and create awareness to fuel the industry? It starts with each of you, the NADCA member.

The board consists of 11 individuals, and they alone cannot do enough to saturate the market.

How can you help and where do you start? Here are a few tips:

1. Don’t be a mailbox member

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A mailbox member is exactly what it sounds like — a member who simply receives their dues invoice and mails a check each year.

This member typically needs the membership and ASCS certification to bid on those big commercial jobs

and doesn’t engage in supporting the association or the industry. This member is not utilizing the member benefits and is not spreading word of NADCA and its relevant messaging.

There’s no better time or place to learn and grow than at a NADCA conference.

4. Get involved

I’m pretty sure I include something about volunteerism in all of my messaging. I cannot stress how important your willingness to share your time and expertise with your peers is to the long-term success and growth of our industry. Without you, we cease to exist in a space where we can be impactful and deliberate in our delivery of service to the membership. Our relevance is less when we are not all rowing in the same direction.

I hope you’re inspired to join us in some small way, in whatever way fits your schedule and your needs.

And last, because it’s already June, please be sure to check your email for your renewal invoices.

Membership and certification renewal time is here and we want to keep pushing those membership and certification numbers up (we’ve exceeded 1,300 and counting) because with great numbers comes great power for our industry.

2. Know the benefits... and use them!

Do you know all of the member benefits afforded you as a NADCA member? I’m guessing that most of you don’t, but it’s never too late. View the list of benefits at nadca.com under the Membership tab and give us a call if you’re not sure how or why something can benefit you and your company.

3. Attend the Annual Conference and Fall Technical Conference

If you can’t take the time to be away for both conferences, consider attending just one and I promise you’ll go home with a sense of invigoration and at least a few tips you can apply to your business right away to get that ROI. Both events have been re-imagined and are bringing the best education around business development and technical products and services.

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Executive Director’s Letter

Putting the Power of NADCA Marketing to Work for our Members

By Kristy Cohen, NADCA Executive Director

A

s you may have noticed over the last couple of years, NADCA has doubled-down on its marketing efforts to promote the importance of air duct cleaning by NADCA members in the residential and commercial space. These efforts are driving tremendous results for our members and the industry.

Residential Marketing

By now, you’ve probably heard about Breathing Clean, NADCA’s consumer campaign to promote NADCA membership and proper air duct cleaning to residential consumers.

Breathing Clean hits all the marks with public-service announcement (PSA) videos, a Breathing Clean blog with helpful hints and reminders for getting air ducts cleaned and social media graphics and messaging that resonate with consumers and promotes NADCA members.

Additionally, NADCA has developed Breathing Clean marketing materials and toolkits that our members can use in their own consumer marketing

to set themselves apart from the competition. Log on to nadca.com and visit the members only section to download the Breathing Clean Toolkit, Avoid the Scams Toolkit and Dirty Ducts Toolkit to access social media graphics, messaging and videos that you can share with your customers.

NADCA Standards and Specifications Marketing Manager, has been very busy connecting with mechanical engineers, architects and specifiers to promote the specification and the use of NADCA members and ASCS certified individuals for oversight of commercial HVAC cleaning projects.

NADCA’s marketing efforts to promote Breathing Clean and NADCA membership through the North American Precis Syndicate have reached nearly 19 million readers and 104,000,000 households with our “You Get What You Pay For” PSA video. Don’t miss out on the opportunity to take advantage of this tremendous consumer marketing campaign. Log on and check it out today!

This outreach has been done to nearly 7,000 professionals in the AEC space, which will ensure that NADCA membership and certification are included in commercial bid specifications. This will continue to drive more business to our members and deliver even more return on investment of your membership dues.

Commercial Marketing

On the commercial side of our industry, NADCA has been seeing tremendous success as well with our marketing of the NADCA General Specification in CSI 3-Part Format.

Brian Flynn, NADCA’s full-time

Have you seen a specification or bid packet that is citing

outdated NADCA standards or does not include NADCA

membership or certification in the requirements?

Reach out to Brian at

bflynn@nadca.com and he

B RE ATH I N G CL EAN V I DEO S ERI ES Consumer awareness videos released by NADCA for the Breathing Clean initiative include:

“Air Pollution is Bad for Baby” “Get the Job Done Right”

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“Don’t Fall Victim to Fraud” “You Get What You Pay For”

will be happy to contact the specifiers to help educate them and provide them

with the NADCA General Specification.

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Industry News

In Brief IDAHO

Boise’s Better Business Bureau (BBB) received complaints about scammers posing as technicians from a legitimate air duct cleaning company. The imposters went so far as to distribute fake coupons with their contact info and cold-call homeowners to book the scam jobs.

Complaints to the BBB noted that the workers left without completing the work, leaving the majority of ducts and vents untouched. When customers called the company to complain, the scam was revealed.

CALIFORNIA

The Morongo Band of Mission Indians was awarded the prestigious 2018 Virgil Masayesva Tribal Air Programs Excellence Award by a consortium of environmental agencies, including the U.S. Environmental Protection Agency. The award recognized Morongo’s air quality program addressing indoor air quality (IAQ) in schools, public spaces and homes. For more than a decade, the Morongo’s air monitoring station has measured particulate matter and ozone in the region, and actively educated homeowners and building owners about improving IAQ.

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LONDON

A recent study examining indoor air quality in five London schools found that children are exposed to higher levels of fine particulate pollution inside the schools than outside.

The higher-than-expected pollution levels were attributed to schools being located near high-traffic density roads that allow more motor vehicle exhaust gasses and particulate matter.

The contaminants were associated with increased asthma symptoms and wheezing in the children. A £1million fund was created to help the worst-affected schools address the issues right away. The money will also provide 20 preschools with air quality audits and indoor air filters.

GEORGIA

A leaking coil in a commercial air handling unit damaged the historic City Hall building in Duluth, Georgia. After professional assessments all returned a recommendation to replace the unit and the damaged ductwork, the city council voted in favor of the replacement and remediation work, coming in at a cost just under $50,000.

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Industry News

Wyndham Hotels Set Out to Engineer the Perfect Night’s Sleep

New room design prototype includes a focus on indoor air quality

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7 million U.S. adults do not get a restorative night’s sleep. For travelers, it’s worse. Evidence shows jet lag, unfamiliar routine and the general stress of travel contribute to poor sleep and post-travel illness.

A recent University of Texas study found disrupting sleep and impacting circadian rhythm – commonly caused by jet lag – not only leads to chronic fatigue and insomnia but also causes accelerated aging.

“It’s simple: sleep is one of the most critical things we offer our guests,” said Kate Ashton, senior vice president, Wyndham Hotels and Resorts. “Every traveler should be able to wake up ready to conquer the day, so we’re engineering our entire guest room experience around rest – from wellness-focused environments and calming atmospheres to the simple comforts of a stylish space.”

A New Sleep Experience

“Travel is stressful on the mind and body, making the hotel room – the space we spend the most time in during our travels – a critical environment for our wellbeing,” noted Dr. Deepak Chopra, founder of The Chopra Foundation and a Delos Advisory Board member. Wyndham is the first upscale hotel brand to roll out evidence-based Stay Well rooms

by Delos, which infuse wellness into the room with features that minimize the impact of travel on the body and enhance sleep.

Stay Well rooms incorporate state-ofthe-art wellness technologies to help improve indoor air quality, sleep

patterns and physical comfort, as well as reduce exposure to germs and allergens.

Air Purification is one of the key elements of the Stay Well experience. The systems circulate filtered air in the guest room to reduce pollen, odors, allergens, toxins and other pollutants.

Aromatherapy: optional moodenhancing scent to improve ambience and mood while promoting relaxation. Other features include circadian lighting, specialized bedding, thoughtful interior design elements and available guided meditation.

“It’s simple: sleep is one of the most critical things we offer our guests”

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Feature

get to know the technology disrupting the iaq industry

by Sarah Black

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The Business You’re In

a

dvancements in technology have transformed industries across the board, from health care to food delivery, media consumption and, yes, building management. as technology ushers in a wave of new options for monitoring indoor air quality ( iaq ) and hvac system performance, nadca members are asking, how is all this new technology changing the future of air duct cleaning?

“Let’s be clear about something,” says Richard Lantz, CVI, ASCS, NADCA President and general manager of Virginia Air Duct Cleaners. “I’m an IAQ guy. Ductwork and air duct cleaning are just one part of a bigger picture.” That picture, according to Lantz, is one where air duct cleaners play a critical role in overall system management, aided by technology.

HVAC system management software has a wide range of monitoring options. Building or homeowners might install a system that monitors airflow, contamination and energy usage, sometimes for as little as $2,500. The monitoring represents an opportunity for air duct cleaners to show their expertise. “They can only do so much,” says Lantz. “On top of that, even when the monitoring systems say there’s a problem, you still need a qualified technician to evaluate what needs to be done.”

This is where remote video monitoring — something Lantz is particularly enthusiastic about — can be a game changer. “Instead of me having to get in my truck and drive two hours to go stick my head in a duct somewhere to say, ‘Yup, that’s dirty,’ I can put a camera in their ductwork and remote monitor it,” he said. Strategic placement of cameras near problem areas that get dirtier faster can also help duct cleaners efficiently monitor ductwork and know when it’s time to schedule a cleaning.

Not only can remote video monitoring show when ducts get dirty, it can reveal bigger problems that would be difficult to find otherwise. Lantz recalled an experience with a hotel in Washington, DC that needed help with an air flow problem. The hotel’s HVAC monitoring console showed that the system was running excess

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13

Feature

CFM with extra static, but the onsite manager said the readings had shown the higher-than-normal CFM and static since it was installed, so the alerts were dismissed. Lantz’s years of experience told him the alerts were valid and not something to be dismissed. He ran cameras through the ductwork and discovered the problem: the building’s turning vanes had collapsed due to dislodged internal insulation, creating an enormous amount of back pressure. “This was a catastrophic failure that had reduced the system to running high static pressure, and no one saw it,” said Lantz. “No matter what technology is in place, you still need individuals who are trained in managing and maintaining these systems.”

“Carbon dioxide is the biggest, most important consideration in commercial IAQ,” said Lapotaire. “It leads to headaches and lethargy and is the leading complaint for office workers.” A problematic buildup of carbon dioxide is almost always due to inadequate ventilation. “We’ve seen a wonderful response to carbon dioxide buildup with buildingmonitored systems,” said Lapotaire.

Increasing Intelligence

The systems work by having a baseline setting for when a space is unoccupied. This baseline setting optimizes energy conservation and saves money by not conditioning air until a space is occupied. In terms of carbon dioxide management, a demand-controlled system can make all the difference in building occupants’ health.

“When you talk about IAQ and health, for some people, that’s isolated to mold, which is a moisture problem,” said John Lapotaire, CEIC, president of IAQA and a consultant with Floridabased Indoor Air Quality Solutions. “If you really want to talk about IAQ as it relates to health, you’re talking about airborne debris, volatile organic compounds and carbon dioxide.”

Those three components make up the bulk of Lapotaire’s work assessing and resolving IAQ issues.

For example, Lapotaire was called to consult at a local university that had an influx of complaints from faculty who were certain there was some kind of chemical contamination making their shared office space unbearable.

The offices were largely uninhabited throughout the day, until about 3 pm, when all of the faculty returned to the shared office space. “Our initial readings, before the offices were occupied, showed carbon dioxide levels at around 600 parts-per-million, which falls within normal range,” said Lapotaire. “Within 45 minutes of the offices being occupied, the carbon dioxide readings were near 4,000 parts-per-million. It was just off the charts. Of course people were feeling the effects of that.”

Lapotaire discovered the building was constructed without a damper to bring in fresh outside air. “As it was, the system wasn’t built to handle the amount of carbon dioxide introduced to the space once it was actually occupied. A demand-controlled system would have self-adjusted.”

While cameras and remote video monitoring can help air duct cleaners keep an eye on dirty ducts and troubleshoot problems, it represents just one aspect of IAQ technology.

Last issue, DucTales featured research being done by Mark Hernandez, PhD, of the University of Colorado, who is using a new breed of cytometry to measure particulate and biological contaminants in real-time. Not only is Hernandez’s research valuable to cleanliness verification, it’s evidence of the increasing focus on the health of indoor spaces.

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Building-monitored systems, also known as demand-controlled ventilation or intelligent systems, are revolutionizing everything about IAQ management. Not only are the systems capable of monitoring and automatically managing thermal comfort, they also monitor humidity, carbon dioxide, energy consumption and more.

Blocked and damaged turning vanes that went undetected by the system's monitoring controls. Frequency and static pressure were higher than normal but had been since the system was installed, making the in-house staff ignore the alerts. Visual inspection exposed the problem: insulation in the ductwork came loose and was blown down the ductwork and ended up on the turning vanes, hence blocking air flow. As a result, the automatic controls increased air flow/motor frequency to the point of destroying the turning vanes.

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If you really want to talk about That’s the real value of a demandcontrolled ventilation system: the ability to adjust not just thermal settings but also overall air quality, thus regulating things like carbon dioxide, based on actual occupancy at any given time.

When Money Matters

If you have yet to work on a building with demand-controlled ventilation, you’re not alone. While the systems are known for their cost savings over time, they require a significant initial investment by building owners — something that’s not yet the market norm. Lapotaire says that incorporating demand-controlled ventilation systems begins with shifting the mindsets of architects, mechanical engineers and building owners to make it more standard across new construction.

However, even that is a challenge.

“Of course intelligent systems are better with regard to the overall operation of a building,” says Harry Zawada, AIA, a senior architect at design-build firm CSR associates in the New York City area. “However, better operation doesn’t always justify a million-dollar investment in the HVAC system to a building owner.

The owners making that investment are the ones who are making a statement with their building. Think corporate headquarters, or companies that are trying to show that they’re at the forefront of these trends.”

Those statement buildings are often pursuing certification in Leadership in Energy and Environmental Design (LEED) by the U.S. Green Building Council. The program’s strict requirements for environmental performance and sustainable design involve HVAC systems, but only marginally. “We get called in all the time

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on LEED buildings,” says Lapotaire.

“But often, the systems needed to really manage IAQ are value engineered out at the construction phase. We get called in after the fact, after occupancy, to fix the problems.”

Not only is demand-controlled ventilation cut out of new construction of LEED buildings, the design itself can pose an extreme problem for HVAC system cleaning and maintenance. “LEED buildings need to have their ventilation systems certified clean,” said Lantz. “I was called in to a building once that had no access points to inspect their ductwork. I simply said, ‘You’ve built an architectural wonder here, but you made no provisions to allow a physical human being to look inside to verify what your smart systems are telling you.’ There were all these restrictions on the mechanical side in favor of the architectural side.”

Tech for All

Advocating for intelligent systems, especially when you’re talking about hundreds of thousands of dollars, can be an uphill battle. But for the average homeowner, intelligent systems aren’t that far out of reach.

“Many people in the IAQ industry feel that intelligent systems don’t have a place in the residential market, but I disagree,” said Lapotaire. “If you have a child with asthma or a chemical sensitivity and an intelligent system can tell you when you need to change an activity, that’s huge. And you can change people’s lives for $200.” That price is for an IAQ monitor that can be tied to an app on a smartphone and deliver information about temperature, energy use, particulate load or other contaminants. These systems don’t self-regulate like the demand-controlled ventilation

IAQ as it relates to health, you’re talking about airborne debris, volatile organic compounds and carbon dioxide.”

systems for commercial spaces, but do provide homeowners with critical information to manage their home’s IAQ, where they can. “These home systems can’t manage a damper and humidity, they only actually address thermal comfort,” said Lapotaire.

Which goes back to Lantz’s earlier point about technology being useful, but it’s essential to have trained professionals who know what to look for and how to work with the systems.

“The mechanical system is the IAQ key,” said Lapotaire. “It is the only thing that moves the air. That’s where air duct cleaners, the NADCA guys, come in. They are the mechanical guys who truly get IAQ.” Because of that, Lantz sees a rich future for air duct cleaners amidst the technology revolution happening in the industry — as long as they remain committed to keeping up with the changes. “They need to embrace the technology and familiarize themselves with it,” said Lantz. A critical part of that is educating the customer.

“They need to be able to educate customers and consumers based on the property, because this is the future.

No one is ‘just’ an air duct cleaner, you’re an IAQ guy,” said Lantz.

15

Your Business

It's Time to Update or Implement a Disaster Plan for Your Small Business

T

he Atlantic hurricane season began Friday, June 1. With NOAA’s Climate Prediction Center warning that there is a 75-percent chance the 2018 season will be near or above normal, it’s important that small-business owners make sure their disaster plans are up to date or implement a plan if they don’t already have one.

Small-business owners should ask themselves how they would contact their employees, customers, and vendors. How would their employees reach them? What would happen to their business records? Would their insurance cover the damages? How long would it take to reopen? Could they reopen?

Here are some tips from the National Federation of Independent Business about preparing for a hurricane or other disaster: • Understand the risks. Your small business may be vulnerable to many types of disasters such as flooding and wildfires. Make sure

18

you are aware and protected as much as possible against the possible risks.

• Be sure you have adequate

insurance. You need at least enough to rebuild your home and business. Review your policies to see what is — and isn’t — covered.

Consider business interruption insurance, which helps cover operating costs during the postdisaster shutdown period. Get flood insurance.

• Take photographs and videos

of your assets. Store them online if possible or in waterproof and fireproof containers kept in a safe place, such as a relative’s or friend’s home or business in another state.

• Have an emergency response

plan. Determine your evacuation routes. Establish meeting places.

Keep emergency phone numbers handy.

your employees, customers, and vendors. Phone and email in your area may be down following a natural disaster, so ask an out-ofstate friend, colleague or relative to serve as a post-disaster point of contact.

• Backup your business records.

Make copies of your any vital records and store them someplace safe. Use online backups for electronic data, and keep paper documents in a fireproof safety-deposit box.

• Create a disaster kit. Put a

flashlight, a portable radio, extra batteries, a phone charger, firstaid supplies, non-perishable food, bottled water, a basic tool kit, plastic sheeting and garbage bags in a bag or box someplace handy, in case of emergency.

Encourage your employees to prepare disaster kits for themselves and their families.

• Develop a communications plan. Designate someone to serve as a contact person for

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Your Business

How Online Reputation Management Protects Companies from Crises

by Jenna Seter

A

llocating resources to online reputation management is a vital element of success for businesses, according to a recent study by Clutch, a B2B research firm in Washington, DC. Online reputation management is the practice of monitoring the online discourse about a company.

This discourse can include social media mentions, online reviews and blog reports. It also includes coverage on any digital platform where an individual can post opinions and experiences.

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“Instead of being reactive to negative online experiences, businesses must be preemptive about managing their online reputation.�

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“If people find anything negative [online], that could end up being a significant amount of leads the business won’t get from people who are put off from using the service.”

To see how businesses approach online reputation management, Clutch surveyed 224 digital marketers in the United States. The study serves as a follow-up report to the original survey measuring how publicrelations crises affect consumer perceptions. The research found that enacting an immediate response is the most effective way for businesses to limit damage.

How to Prevent a Crisis

Instead of being reactive to negative online experiences, businesses must be preemptive about managing their online reputation. The latest survey found that businesses recognize the importance of managing their online reputation. And, they are already spending a significant amount of time monitoring what’s being said about their company online.

The survey shows that more than 40 percent of digital marketers monitor their company’s online reputation daily; 21 percent monitor their reputation every hour. By monitoring their brand online, companies reduce the risk of losing customers who may decide not to purchase products or services after reading something negative about the brand.

“When people search for brands online, they tend to search for stamps

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of credibility,” said Simon Wadsworth, a brand reputation expert. “If they find anything negative, that could end up being a significant amount of leads the business won’t get from people who are put off from using the service.”

Reducing negative online content eases the process for consumers to feel confident in purchasing company products or services.

Social Media is the Most Important Platform to Monitor

Businesses also consider social media the most important online platform to monitor. More than 40 percent of digital marketers spend the most time searching social media for negative media mentions. These marketers understand how rapidly negative comments can spread.

Juda Engelmayer, president and partner at HeraldPR, explains that with the rise of social media, companies have limited control over their brand’s reputation. “You can do everything in your power to boost your reputation on standard search engines like Google or Yahoo by building domain names and creating content,” said Engelmayer. “Social media, however, is uncontrollable. People tweet whatever they want, or go to Yelp or Facebook to post about a bad experience. This can have a huge effect on search engines.”

Social Media Reduces Control

The freedom individuals have to post on social media platforms significantly reduces the control companies have over their online brand reputation.

Businesses should be preemptive about devoting resources to online reputation management. That’s opposed to spending time and money on brand recovery in the aftermath of a negative online experience.

Social listening software, such as Talkwalker alerts and Reputology, are free options for companies to monitor mentions. Larger companies may consider bringing in a more highpower option — a public relations agency — to help with identifying key messaging tactics. And they enable companies to learn how to solve issues that arise online. If you need help, consider hiring one.

Andy Beal is the “Original Online Reputation Expert” at Reputation Refinery and outlined the distinguishing element of working with a professional agency over using a free online tool. “External agencies are experts in knowing where to look, helping you to understand who your influencers are, which channels to focus on, what keywords to monitor, and what sentiments you want to watch,” he said. “And because they’re experts, professional agencies can help businesses learn how to prevent crises from happening in the future.”

More than 40 percent of businesses plan to hire a PR agency this year, while nearly 35 percent plan to spend more time and money on online reputation management.

Online Reputation Management

In light of the growing popularity of social media and online reviews, digital marketers are allocating more resources to online reputation management to build a strong online presence and avoid reacting to negative online content. Online reputation management is an important component of any business’ digital marketing strategy.

Jenna Seter is a business analyst and content marketer at Clutch.co, a B2B research firm in Washington, DC. This article originally appeared on spinsucks.com.

21

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NADCA News

Polling the Masses

What industry pros think of NADCA’s General Specification

by Brian Flynn

L

ast year, NADCA reworked its General Specification, changed it to 3-Part CSI Format and worked diligently to spread the word about the new document. In an effort to evaluate the impact of the new General Specification, I emailed a survey to the individuals that downloaded the General Specification in two rounds, in February and May. A total of 80 people took the survey, 67 in February and 13 in May.

Highlights from the Survey Results

The following comments were received from the survey’s respondents:

• The information gathered from NADCA through the years has been very helpful not only for myself but also for our valued clients. Thank you NADCA!

• Looks great! I will be sending

this to all commercial customers whenever I can.

• I find the specification very helpful when writing Scopes of Work for various projects.

• Good educational material available.

• A good reference for environmental remediation/cleaning.

• It’s great to have a global leader like NADCA.

• Very thorough.

• Whenever we are asking our

vendor for servicing, we insist on certification from NADCA.

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• The document is great support

information when you are bidding on a project.

• We are an environmental

consulting firm and, as you are aware, ACR, the NADCA Standard and the General Specification are excellent guidelines for testing and evaluating HVAC systems and ducting. We are currently using the NADCA vacuum test to determine the effectiveness of a duct cleaning process in a cancer therapy center.

BY the NUMBERS

81%

• I am a big fan of the specification and will be using it quite a bit.

• As there are no clear guidelines in Australia, we are utilizing the specification to provide an industry guideline on a number of projects where we are refurbishing existing HVAC systems.

• The General Specification is a very helpful tool!

Each month, I reach out to the individuals who download ACR, The NADCA Standard and individuals in the AEC community who will utilize NADCA’s documents. I am able to chat with many architects, mechanical engineers and other industry professionals about the projects for which they may use the General Specification in 3-Part CSI Format.

To date, NADCA has reached over 7,000 AECs as part of these marketing efforts and so far, the feedback from them confirms that the the NADCA General Specification in 3-Part CSI Format is a very useful tool.

of respondents were familiar with NADCA’s General Specification, a testament to the work being done to increase awareness across the industry.

56% did not specify NADCA membership/certification in a project’s bid requirements. This telling number highlights the exact reason NADCA has invested in a Standards and Specification Marketing Manager to work to increase this number and drive business to our members.

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NADCA News

Associate Member Spotlight Ductmate Industries

What is Ductmate?

D

uctmate is one of the largest HVAC accessories manufactures in North America, specializing in factory-sealed connection systems for rectangular and round duct systems, as well as other commodity items needed in the HVAC Industry.

How was the company founded?

In 1978, nobody sought out to build “sustainable” homes and businesses or products. Ductmate’s founding engineer, Peter Arnoldt, saw things differently. He built his company based on his desire to elevate HVAC system standards and reduce our wasteful over-consumption of energy through inefficient duct design. Today, Ductmate Industries is proud to offer a myriad of practical “green” HVAC solutions that contribute to a more sustainable built environment.

Who are your customers?

We sell through a distribution network that reaches all around the world. Our main customers are those distributors, but we also market to contractors, engineers and building owners to inform them how our products can improve their work flow and building 24

performance. We then work locally with each distributor to sell our products to these individuals.

Why does Ductmate place an emphasis on customer support?

Customer support is something we take very seriously. Not only are our product offerings extensive enough to need a robust customer support team to assist our customers with order entry, but our products themselves can be very technical.

Our core product line, the Ductmate 25, 35, 45 rectangular connection system has its own 48-page catalog for its construction standards guiding the enduser through its many configurations. While some contractors use it so regularly they master it, others do not. That is where our engineering team and website are here to help guide them to the correct installation.

How did Ductmate grow to what it is today?

Through a combination of providing high-quality products to the HVAC industry, constant innovation, green practices and customer service we have been able to stay at the top

of the HVAC industry. We feel our customer base keeps coming back and growing because we stick to these core values.

Why does Ductmate value trade organizations?

Trade organizations, like NADCA, are the lifeblood of the industry and provide us with great insight as to where we should focus our efforts.

Our involvement in these organizations has always helped us to figure out what new products our research and development team should be focusing on to move Ductmate forward as an Industry leader.

What is the next gamechanger for the HVAC industry?

Innovation, efficiency and productivity are always a focus for us. We are always looking for ways to make the contractor’s and engineer’s jobs easier and more cost effective.

Building owners want more efficient and easier-to-operate structures.

Ductmate and its sister companies at DMI are looking to push their product lines to serve these needs in the notso-distant future.

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        

NADCA News

Committee Spotlight NADCA Working for You

NADCA committee members have been working hard to provide members with tools they can use to be successful and get the most out of their NADCA membership.

Fall Tech Committee

The Fall Technical Committee, led by committee chairs Jimmy Meyer and Mike Dexter, has been working hard to put together a fantastic technical training program for the 2018 Fall Technical Conference. The conference will be held September 13–15, 2018 in Pittsburgh, Pennsylvania, and will include advanced and technician track training, hands-on skill building, along with exhibitor equipment and certification pre-conference training courses. Here’s a sample of the session topics that will be covered:

Technician Track

• HVAC 101: Typical Residential Systems

• HVAC 101: Typical Commercial Systems

• Panel Discussion: Quick Tips for New Techs

• Hands-On Stations: Containment, Coil Cleaning, Access Openings & Closures, Cleaning Equipment & Methods and Air Handler Unit Cleaning

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Advanced Track

• Combustible Dust — Avoiding Disaster

• Difficult Hook Ups — Negative Air Connection Points • Cleaning Residential Secondary Heat Exchangers • Tools for Detecting Duct Leaks

• External Duct Sealing — Practical Application

General Sessions

• Innovative Equipment Technology Session: Vendor Spotlight • Scopes of Work and Post-Job Reports

• Safety Essentials: Introduction to the NEW NADCA Safety Manual Preconference training sessions and certification exams are also available for the Air Systems Cleaning Specialist (ASCS) certification, Certified Ventilation Inspector (CVI) certification and CSIA Certified Dryer Exhaust Technician (C-DET) certification. You won’t want to miss this one-stop-shop for your training needs. Register today at nadca.com!

Member

BENEFIT

Highlight

Yoshki Logo Protection

NADCA takes trademark infringement very seriously.

We continuously work to shut down illegal use of the NADCA logo by nonmember companies in order to protect our members’ investment in NADCA membership. An important tool available to NADCA member companies is the Yoshki Logo Protection software. This software offers our members the opportunity to set themselves apart and to have the ability to very clearly identify themselves as an ethical, legitimate, certified and trained air duct cleaning company.

NADCA members can simply embed the Yoshki smart logo on their website so that customers can click on the logo and verify NADCA membership in real time.

For more information and to download the Yoshki logo, please visit the members only section of the website.

27

NADCA News

nEw members Advance Robotic Duct Cleaning Inc. Winnipeg, MB CAN AdvantaClean of Denton Argyle, TX USA AdvantaClean of Houston NW Houston, TX USA Air Clean Technology Fort Valley, GA USA Air/Ref Condenser Cleaning Corporation Secaucus, NJ USA Air-Nu of Baton Rouge, LLC Baton Rouge, LA USA AJW Restoration Services San Diego, CA USA Black Goose Chimney & Duct Duluth, MN USA Breathe Easy Duct Cleaning Ltd Taber, AB CAN CLK, Inc. dba Stanley Steemer Wichita, Kansas Wichita, KS USA Dirti Ducts Phoenix, AZ USA Duct Doctor of Raleigh-DurhamChapel Hill-Fayetteville Raleigh, NC USA Ducto Limpio, LLC Cooper City, FL USA

28

Dustxpert Enviro-Eng (Asia) Ltd. Kowloon Bay, HKG

Servpro of South Worcester Worcester, MA USA

Ferran Services Orlando, FL USA

SJ Services, Inc. dba Stanley Steemer Leesburg, GA USA

Genesis Innovators Inc. Northridge, CA USA Green Home Solutions MetroAtlanta Alpharetta, GA USA

Stanley Steemer Stratford, CT USA Stanley Steemer Louisville, KY USA

Green Home Solutions of Florida Vero Beach, FL USA

Stanley Steemer Chandler, AZ USA

Green Home Solutions of Orlando, LLC Orlando, FL USA

Stanley Steemer Hartford, CT USA

Green Home Solutions of Southern California Ontario, CA USA Jett’s Specialty Contracting, LLC. Paducah, KY USA McGowan’s Heating & Air Conditioning Jacksonville, FL USA Metro Test and Balance, Inc. Capitol Heights, MD USA Royal Nettoyage Pointe-Claire, QC CAN SERVPRO of Beaumont Beaumont, TX USA SERVPRO of Rockville-Olney, Inc. Rockville, MD USA

Stanley Steemer - Toms River, NJ Toms River, NJ USA Stanley Steemer of Evansville, Inc. Evansville, IN USA Stanley Steemer of Evansville, Inc. Bloomington, IN USA Stanley Steemer of Western New York Cheektowaga, NY USA Stanley Steemer Southern VA LLC Hampton, VA USA TWT, Inc. Bellefonte, PA USA United Air Control Buffalo Grove, IL USA

New Associates Dell Round Rock, TX USA Lambro Industries, Inc. Amityville, NY USA ServiceTitan Glendale, CA USA

New Affiliate Jeremy Stamkos Mooroolbark, VIC AUS

nEw ascss Jordan Adams Stanley Steemer of Evansville, Inc. Bloomington, IN

William Callahan SERVPRO of Beaumont Beaumont, TX

Conner Fraser Mighty Ducts Inc. Oakwood Village, OH

Eleonora Iacomelli DR YACHT By 360 Yacht & Sea Sr Massa E Cozzile, (PT) ITA

Ferdinando Albergo Tecnomedica S.R.L. MODUGNO, (BA) ITA

Fabricio Cardenas Sunrise Milu Company, LLC dba AdvantaClean of West-Houston Katy, TX

Wally Gagne Servpro of South Worcester Worcester, MA

Tyler Isaacs Stanley Steemer - Lexington Lexington, KY

Scott Gainey Stanley Steemer of Charleston Charleston, SC

James Jackson Stanley Steemer Louisville, KY

Kevin Gaither Stanley Steemer - Toms River, NJ Toms River, NJ

Jeffrey Jett Jett’s Specialty Contracting, LLC. Paducah, KY

Antonio Gallozzi A & G MULTISERVICE s.r.l.

Carinaro, CE ITA

Kristian Kecira ALISEA S.R.L. Mezzanino, ITA

Jeff Garay Stanley Steemer - Chicago, IL Palatine, IL

Alex Kersemeier K-tech Kleening Systems, Inc. Schofield, WI Islam Khalaf Alberta Home Services Calgary, AB CAN

Francesco Albergo Tecnomedica S.R.L. MODUGNO, (BA) ITA Fabio Amore AV Sanitification Srl Napoli, (NA) ITA James Arms Brylin Inc. dba Stanley Steemer Pottstown, PA Mike Baker CLK, Inc. dba Stanley Steemer Wichita, Kansas Wichita, KS

Carolyn Clark ServiceMaster of Charleston North Charleston, SC Cory Cool Stanley Steemer Indianapolis Carmel, IN Mario Cuevas American Technologies Inc. Riverside, CA Ruben Curiel Colt Svcs. dba Stanley Steemer San Diego, CA

Mike Barrett ServiceMaster of Charleston North Charleston, SC

Brandon Dawkins KMS Air Duct Cleaning Minneapolis, MN

Art Garcia Green Home Solutions of Southern California Ontario, CA

Brittniey Bartnick Stanley Steemer of Evansville, Inc. Evansville, IN

Calvin Dawson ServiceMaster of Charleston North Charleston, SC

Michael Glore Stanley Steemer - Chicago, IL Palatine, IL

Justin Beinkampen ServiceMaster of Charleston North Charleston, SC

Brennan Dougherty TWT, Inc. Bellefonte, PA

Tim Gore Stanley Steemer - Akron, OH Akron, OH

Justin Blietz Stanley Steemer Englewood, CO

Cullen Dougherty TWT, Inc. Bellefonte, PA

Danil Gritsaev United Air Control Buffalo Grove, IL

Kyle Boldi Stanley Steemer Hartford, CT

Tim Ducos Duct Doctor of Kansas City Lees Summit, MO

Juan Guerrero Covello’s Pacific AirCare, Inc Riverside, CA

Miles Brewer Stanley Steemer - Lexington Lexington, KY

Jason Dunne Air Management Industries Rancho Cucamonga, CA

Jorge Gutierrez SERVPRO of Rockville-Olney, Inc. Rockville, MD

Matt Bundy J & K Power Vac Anchorage, AK

LaVonne Easter KMS Furnace & Fireplace Cleaning Minneapolis, MN

Drake Haigh Stanley Steemer Chandler, AZ

Robert Leddon Stanley Steemer of Western New York Cheektowaga, NY

Stephan Buree Coit Services of Vancouver Canada Burnaby, BC CAN

Jeremy Eltringham Central Air Duct Cleaning, Inc. Joppa, MD

Lawton Hayes ServiceMaster of Charleston North Charleston, SC

Jose Macias Colt Svcs. dba Stanley Steemer San Diego, CA

John Michael Falvey Ductz of Western Long Island Rockville Centre, NY

Allan Hency Stanley Steemer of NW Michigan, Inc. Traverse City, MI

Kenneth Matthew MacMillan Ontario Duct Cleaning Oakville, ON CAN

Keith Burtis Stanley Steemer - Deer Park, NY Deer Park, NY Robert Burton Jr Air/Ref Condenser Cleaning Corporation Secaucus, NJ Michael Butler ServiceMaster of Charleston North Charleston, SC Daniel Cadieux PROP-AIR 2002 Gatineau, QC CAN

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Stuart Farrell Stanley Steemer of Delmarva Delmar, DE Jeremy Fister Dream Steam Des Moines, IA Daniel Francoeur Royal Nettoyage Pointe-Claire, QC CAN

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Candace Holder R. Carter & Associates, Inc. Mobile, AL Kenneth Hoysradt Riddleberger Brothers, Inc. Mount Crawford, VA Tyler Hunt Stanley Steemer of Delmarva Delmar, DE

Mohammad Khalil Adams Care Technical Services LLC Dubai Media City, ARE Jason Kim Stanley Steemer Stratford, CT Dustin Kistler CLEAR Air, Inc. Des Moines, IA Adhumir Koxheri ALISEA S.R.L. Mezzanino, ITA Steve Kropf Alpine Specialty Cleaning Inc. Mountlake Terrace, WA

Saxton Mahone Stanley Steemer International Cincinnati, OH Lisa Mansur KMS Air Duct Cleaning Minneapolis, MN Tim Mansur KMS Air Duct Cleaning Minneapolis, MN

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NADCA News

ascss Rob Marino Stanley Steemer Stratford, CT Seth McClain Duct Doctor of Kansas City Lees Summit, MO Donny McKendall Servpro of South Worcester Worcester, MA Gerardo Melendez Genesis Innovators Inc. Northridge, CA Massimo Melluso A & G MULTISERVICE s.r.l.

Carinaro, CE ITA Shahid Mohammad Sarfaraz Al-Rezaiza General Contracting Al-Khobar, SAB Steve Molnar Air Clean Technology Fort Valley, GA Brian Muse ServiceMaster of Charleston North Charleston, SC Anthony Nash CLK, Inc. dba Stanley Steemer Wichita, Kansas Wichita, KS

Carlos Roque AirTek Indoor Air Solutions, LLC Asuza , CA

Alessandro Tamilia Tecnomedica S.R.L. MODUGNO, (BA) ITA

Robert Rousseau Air-Nu of Baton Rouge, LLC Baton Rouge, LA

Justin Tarr Daffy Ducts Snellville, GA

Nicholas Sandland Holaday-Parks, Inc. Fairbanks, AK

Yunier Tarragona Ferran Services Orlando, FL

Craig Scher US Comfort Building Services Pacoima, CA

Thomas Traxler TWT, Inc. Bellefonte, PA

Salvatore Schiraldi A & G MULTISERVICE s.r.l.

Carinaro, CE ITA

Matt Turner Stanley Steemer Kansas City Lenexa, KS

Gregory Schlitt Green Home Solutions of Florida Vero Beach, FL

Shawn Tussing Stanley Steemer of Western New York Cheektowaga, NY

Jimmy Seaman ServiceMaster Restoration By A1 Saint Simons Island, GA David Shelite AdvantaClean Kansas City Overland Park, KS

Lorenzo Nichols Stanley Steemer - Gainesville Branch Gainesville, VA

Jacob Simmons Air-Nu of Baton Rouge, LLC Baton Rouge, LA

Christopher Palmer Colt Svcs. dba Stanley Steemer San Diego, CA Dalton Pearce ServiceMaster of Charleston North Charleston, SC Alessandro Pennacchia MITSA SRL Aprilia, Latina ITA Joseph Persicketti TIES 360 Sarasota, FL Gaetano Pozzi Tecnomedica S.R.L. MODUGNO, (BA) ITA

New CVIs:

Michael Takemura Barron Heating & Air Conditioning, Inc. Ferndale, WA

Cass Silva ServiceMaster of Charleston North Charleston, SC

James O’Reilly Green Home Solutions of Orlando, LLC Orlando, FL

an d Cv i s

Robert Richterkessing Duct Doctor of Raleigh-DurhamChapel Hill-Fayetteville Raleigh, NC

Giovanni Natale Tecnomedica S.R.L. MODUGNO, (BA) ITA

Sean O’Neill Servpro of South Worcester Worcester, MA

30

(continued)

Chris Sines Clean Air Connections Wenatchee, WA Kyle Smith Stanley Steemer Indianapolis Carmel, IN Mark Smith Stanley Steemer Southern VA LLC Hampton, VA Matt Smith Stanley Steemer of NW Michigan, Inc. Traverse City, MI James Stephens Stanley Steemer Louisville, KY Michael Stolinas Stanley Steemer - Deer Park, NY Deer Park, NY Mark Swope Stanley Steemer International Cincinnati, OH

Francesca Albano So. Gest Impianti S.R.L. Roma, RM ITA Massimo Albertini ALISEA S.R.L. Mezzanino, ITA Kalev Betancourt The Clean Air People by FreshX, LLC Hollister, CA Pietro Borgognoni MITSA SRL Aprilia, Latina ITA

Brandon VanderVlucht Stanley Steemer of NW Michigan, Inc. Traverse City, MI Aaron Vuocolo Air Duct Cleaning Solutions LLC Toms River, NJ Chris Wallace Stanley Steemer Englewood, CO

Patricia Bustos Air Management Industries Rancho Cucamonga, CA Andrea Casa ALISEA S.R.L. Mezzanino, ITA Marzio Dall’Orto GIIME SRL Parma, ITA Eric Farrell Stanley Steemer of Delmarva Delmar, DE Philip Fields Stanley Steemer of Delmarva Delmar, DE

Drew Walton Stanley Steemer Englewood, CO Rick Wellman Stanley Steemer of Delmarva Delmar, DE Adrian Welsh AirTek Indoor Air Solutions, LLC Asuza, CA Fredrik Westin Green Home Solutions MetroAtlanta Alpharetta, GA Christopher Wilson Always Honest Air Fort Myers, FL

Josh Brace Chuck’s Heating & Air Conditioning, Inc. Colchester, VT

Mario Gulisano A & G MULTISERVICE s.r.l.

Carinaro, CE Brian Hughes Environmental Assurance Cedar Lake, IN Franco Innocenzi Franco Innocenzi Roma, ITA Gregorio Mangano Techno One S.R.L. Paderno Dugnano, MI ITA Kenneth McCraley KMS Air Duct Cleaning Minneapolis, MN John Morrissey SERVPRO of Western Dutchess County Beacon, NY Darren Schickler Clinicair Halton Inc. Burlington, ON CAN

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be featured in ductales !

DucTales is seeking submissions from members and

industry experts for publication in future issues of the magazine. Articles may be about: • An experience in the field

• How you’ve grown your business • Tips for other business owners

• Practical tips, tricks and guides for other indoor air quality professionals

• Technology reviews

• Training opportunities • … and more!

For submission guidelines, deadlines and other

information, please contact Sarah Black, DucTales Editor, at sblack@ahint.com.

D U C TA L E S

M AY • J U N E 2 0 1 8

31

Industry News

i n d u s t ry c a l e n da r Industry Events AHR EXPO January 12–16, 2019 • Atlanta, GA

NADCA Events FALL TECHNICAL CONFERENCE 2018 September 13–15, 2018 • Pittsburgh, PA

NADCA’S 30TH ANNUAL MEETING & EXPOSITION March 31–April 2, 2019 • Nashville, TN

FALL TECHNICAL CONFERENCE 2019 September 26–28, 2019 • Grapevine, TX

NADCA’S 31ST ANNUAL MEETING & EXPOSITION March 9–11, 2020 • Coronado, CA

NADCA’S 32ND ANNUAL MEETING & EXPOSITION March 8–10, 2021 • Ft. Lauderdale, FL

32

D U C TA L E S

M AY • J U N E 2 0 1 8

Have HaveYou YouMet MetMr. Mr.Hardcast?

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AsAs a leader a leader in in manufacturing manufacturing high-performance high-performance duct duct sealing, sealing, coating coating and and insulation insulation adhesive adhesive products products forfor thethe HVAC HVAC industry, industry, Hardcast Hardcast delivers delivers significant significant savings savings in in labor, labor, improves improves indoor indoor airair quality, quality, enhances enhances thermal thermal comfort, comfort, and and increases increases sustainability sustainability byby helping helping your your HVAC HVAC system system perform perform at at peak peak efficiency. efficiency.

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With With a passion a passion forfor sealing sealing ductwork, ductwork, Mr.Mr. Hardcast Hardcast knows knows hishis way way around around thethe HVAC HVAC industry. industry.

HeHe believes believes in in products products that that reduce reduce ductwork ductwork airair leakage, leakage, energy energy loss, loss, and and moisture moisture intrusion. intrusion.

ForFor decades, decades, hehe has has been been a dedicated a dedicated spokesman spokesman forfor Hardcast, Hardcast, a Carlisle a Carlisle company, company, and and willwill continue continue to to provide provide hishis Seal Seal of of Approval Approval onon quality quality products. products.

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USA: USA: 900900 Hensley Hensley Lane, Lane, Wylie, Wylie, TX TX 75098 75098 • (877) • (877) 495-4822 495-4822 Canada: Canada: 205205 Brunswick Brunswick Boulevard, Boulevard, Suite Suite 300, 300, Pointe-Claire, Pointe-Claire, QCQC H9R H9R 1A51A5 • (800) • (800) 544-5535 544-5535 www.hardcast.com www.hardcast.com Carlisle Carlisle is a is trademark a trademark of Carlisle. of Carlisle.

Hardcast Hardcast is a is trademark a trademark of Hardcast. of Hardcast. © 2018 © 2018 Carlisle.

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