Housekeeping

Incident Reports

All incidents within the centre including accidents, medical emergencies, damage, vandalism, thefts etc. should be reported to Centre Management/Information Desk immediately

Centre Management/Information Desk will then alert Security to attend if necessary Should an accident occur in front of your tenancy and you have cause to assist, please take the following actions:

• Immediately notify Security and the Information Desk on (08) 9498 5574.

• Ensure every assistance is given in making the customer comfortable.

• Carefully observe all details of the incident, no matter how minor, as you may be required to complete an incident report. Please do not make general comments at the spur of the moment as they can sometimes be misconstrued.

Mall Spills

W ithin the common areas, the centre’s housekeeping staff are employed to provide comfort for our shoppers. If you see a spill outside your shop, contact the Information Desk immediately with details so that we may contact a cleaner and direct them to the site.

If possible have a store attendant watch and advise customers of any spills to ensure that an accident does not occur whilst a cleaner is on their way. Place your pop up wet floor sign over the spill.

LOST & FOUND

For the sake of convenience, we ask that all lost property be handed in to the Information Desk immediately. If you are unable to bring items to the Information Desk straight away please contact the Information Desk so they can record that you have such items in the case of a customer searching for their property.

A register is kept and customers should be directed to the Information Desk with enquires so that lost property can be returned to its rightful owner. Big W, Woolworths, Kmart and Coles also have lost and found registers and customers should be advised to also check with these stores.

SHOPLIFTING & VANDALISM

Please remember to instruct your staff thoroughly on all matters of security

Staff storerooms should be locked at all times and personal handbags/equipment etc. should not be left out in the open.

• Shoplifting – It is your responsibility to notify the Police in all cases. They will not take a report from Centre Management as we are not the affected victim.

• POLICE: 131 444 (non emergency).

• the Information Desk. In the case of undesirables on the premises, Security should be notified through

• Please note that Security Officers are onsite to protect common areas and assist in emergencies.

• Security Guards are not authorised to apprehend alleged shoplifters within your leased area. Only the person who witnesses the act of stealing and is willing to testify to this in court can act to apprehend the alleged shoplifter. If the alleged shoplifter is still in the vicinity and the witness is willing to testify to this in court, security will then contact the Police, assist to hold the alleged shoplifter and retain the stolen goods.

• It is your right to tell customers they are not welcome on your premises.

LOST CHILDREN / PARENTS / VULNERABLE PEOPLE

If a lost child/parent/vulnerable person is brought to your attention, we would appreciate a call to the Information Desk or Centre Management Office. To assist with a quick reunion between parent and child, we request that you please take a full description identifying the person’s appearance, clothing and approximate age. We in turn will then attempt to reunite them.

Pest Control

The centre has pest control completed within the common areas and some of the food tenancies which is completed every three months, tenancy treatments can be billed back to the respective tenants. All other tenants are required to meet their own pest management obligation.