The Pipeline - March 2022

Page 1

MARCH 2022

Executive Message

By Rick DeNicola, VP of Operations J. Fletcher Creamer & Son has been an industry leading company for almost a century. In my 31 years here, I have seen the company grow and with growth, comes change. There are clearly differenc‑ es between now and when I first started my career here. Change, or simply the per‑ ception that something is different, can be bothersome for some. Many people don’t like to lose the familiarity of their routine, whether it’s at home or on the job, and I can understand that. We become creatures of habit. One of those perceptions which has recently been brought to my attention is that changes have occurred the last cou‑ ple years. The idea that slowly we are mov‑ ing away from the way we have operated for nearly a century seems to be one that has gained some steam among some of us. It has been almost 100 years and I can say with confidence that we still perform the same quality work as we always have, which is why we remain a reliable solutions provider to our customers. I spend a great deal of time in the field and that’s where I have come across this notion the most. “Things are changing Rick” is a popular refrain but when I ask what exactly it is that has changed, the re‑ sponses, when I get one, aren’t very sub‑ stantial. In fact, when I push folks on what has changed, they really can’t point to any‑ thing concrete. I would ask that you don’t confuse change with progress. We are still doing the same work we were two years ago, five years ago or ten years ago. What is different is that we are doing it in a safer more productive and efficient fashion, one that will benefit everyone at Creamer and help to secure the future of the company. We are incorporating the necessary tools that will allow J. Fletcher Creamer & Son to remain the gold standard in the industry. Are we doing some things differently than we have in the past? Sure. We have made some adjustments to the way we do things to make our operation run a bit smoother, like moving to ‑ timesheets from

paper timesheets or implementing new safety protocols from OSHA or clients. Those types of things are progress and it’s all part of operating a business as large as ours. We are simply evolving and keeping up with the times which helps to keep us current in a competitive industry. I know the tendency is to view the past through some sort of nostalgic prism. While I have done that myself from time to time, that familiarity or love of the way things were done 10 or 15 years ago shouldn’t stand in the way of J. Fletcher Creamer & Son becoming a better, more productive, and efficient operation. As far as physical changes to the way we operate, I simply don’t see it. The only physical changes would be improvements to our offices and yards. We are still buying the same type of equip‑ ment and performing the same work, all while

striving to keep our employees safe and healthy in the manner in which we have been for decades. If you see something or experience something that doesn’t seem quite right to you, let me know. I am always open to and available for a discussion. Don’t ever mistake progress as a negative change. I can assure you that our goal is to remain a close-knit family and J. Fletcher Creamer & Son will continue to be run the way it has for close to a 100 years now. We wouldn’t be where we are today without all of the dedicated employees that work diligently to keep Creamer the Best in Class. Keep up the great work!


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