Hotelier & Hospitality Design - November 2021

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November 2021: Industry News, Openings & Refurbishments, Technology, Recommended Suppliers...

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Contents November 2021

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November 2021: Industry News, Openings & Refurbishments, Technology, Recommended Suppliers...

Hotelier & Hospitality Design

Dan Draper


Publication Manager 01843 570940


Jodie Little

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REFLECTS W IT E 3895 Hotelier and Hospitality AW.indd 1



Anthony Field

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Hotelier & Hotel Design Magazine is the leading publication and established web resource in the business. Providing comprehensive reporting on hotel industry news and exclusive coverage of the latest ecological-friendly green hotels and bar designs, HHD Magazine keeps you updated on the latest hotel trends in technology and innovative ideas.

Publishing Director 01843 595818

The perfect finish to any bathroom To make life easier, we give many of our taps and showers a flawless contemporary chrome finish. No need for chemicals. Just a quick wipe with a wet cloth and you’re done. Brilliant.

13/09/2019 15:45

Industry News

HENDERSON PARK TO ACQUIRE SIGNIFICANT PORTFOLIO OF HILTON 12 HOTELS ACROSS THE UK AND IRELAND High quality assets in strategic locations present opportunity for further value creation through additional asset management initiatives

Hotelier & Hospitality Design



enderson Park, the European real estate investment platform, has exchanged contracts on the acquisition of a portfolio of 12 predominantly freehold Hilton branded hotels across the UK and Ireland, strategically located in key cities including London, Edinburgh, Glasgow and Dublin. The transaction is expected to close later this year. The 2,424 key portfolio is a collection of well-positioned, full-service Hilton branded hotels with a wide range of amenities, including business centres, state-of-the-art meeting facilities,

and full-service leisure clubs with indoor swimming pools and spas, which appeal to an extensive outside clientele base. The hotels are in excellent condition with opportunities for additional value creation across the portfolio through extensions, room renovations, redevelopment of ground floor space to attract external footfall, and alternative use exploration. All 12 hotels are franchised by Hilton, one of the largest hotel operators in the world, and encompass three of the company’s most recognised brands: Hilton Hotels & Resorts;

Hilton Garden Inn; and DoubleTree by Hilton. Henderson Park is in advanced discussions with the existing manager, Amaris Hospitality, for the ongoing management of the hotels. The hotels are strategically situated across the UK: the majority are located in large or capital cities including London, Edinburgh, Glasgow and Dublin, with the others in important nearby cities such as Bristol, Coventry, Dartford, Newbury and Southampton. All the hotels benefit from strong transport links and connectivity into key industrial,

business and tourist districts, and are seen as well positioned to capture the recovery in hospitality, which is anticipated to be driven initially by domestic business and leisure demand. Henderson Park brings significant hospitality asset management expertise to this latest acquisition, the senior team having successfully repositioned numerous other hotels in projects around the world, both recently and in the wake of the financial crisis. Funds managed by the firm control other assets operated by Hilton, including two of the largest

hotels in the UK in London and Birmingham. Nick Weber, Founding Partner of Henderson Park, said: “This transaction presents us with a rare opportunity to acquire a large, highquality portfolio of assets, timed to capitalise on the potential for a near term return to travel as well as a wider post-pandemic recovery over the years to come. Hospitality remains a high conviction asset class for Henderson Park, and one where we have an experienced team who are excited to manage this landmark portfolio.”

Christophe Kuhbier, Managing Director at Henderson Park, added: “We believe these assets can deliver reliable cash flow, being located in key business and tourism hubs, and see an opportunity to drive growth through hands on management. “ “We’ve worked closely with Hilton before and look forward to continuing our partnership and replicating our successes again.” Finance for the transaction was provided by Apollo. Henderson Park was advised on financing by Eastdil.

Hotelier & Hospitality Design

Industry News


Industry News

IL TORNABUONI HOTEL JOINS THE UNBOUND COLLECTION BY HYATT IN FLORENCE, ITALY Hyatt Hotels Corporation (NYSE: H) announced today the opening of IL Tornabuoni Hotel in Florence. The luxurious 62-bedroom Renaissance-inspired former palace signifies the debut of The Unbound Collection by Hyatt brand in Italy, known for its independent, one-of-a-kind hotels that offer bespoke experiences that inspire guests.


hether it is a captivating past, an exclusive location, famous architecture and design or an award-wining dining experience, each property within The Unbound Collection by Hyatt brand maintains a distinct character and the freedom to be unique, while still providing guests with the World of Hyatt loyalty program and a trusted brand name and reputation. This historical property – formerly the Palazzo Minerbetti – has undergone significant restoration since its early days as an urban palace hosting well known figures like the Grand Duke of Tuscany, better known as Cosimo de Medici lll. His patronage of science, architecture, literature and arts contributed to the cultural heritage of Florence and is reflected throughout the hotel via updates to guest rooms and suites, public spaces, the terrace and more.

Hotelier & Hospitality Design

Carefully curated in colours of red, blue and gold, each of the 62 guestrooms reflect the Renaissance era that Florence is known for, epitomising the rich history and artistic magnificence of the period and allowing guests to create storyworthy experiences during their stay.


Located along Via de Tornabuoni, one of the most prestigious streets in Florence, guests can explore this cultural heritage, taking a short stroll to admire Palazzo Strozzi, the Cathedral of Santa Maria del Fiore or the Uffizi Gallery. Guests can also step back in time with a climb up Giotto’s Campanile, a marbled Gothic tower that delivers spectacular views across the city, or find the historic Ponte Vecchio, the famous Medieval bridge hosting authentic Italian jewellery shops, right at their doorstep.

“We are excited to welcome guests to this extraordinary palace and iconic symbol of Florence,” says Andrea Girolami President and CEO at AG Group for IL Tornabuoni Hotel. “IL Tornabuoni Hotel is truly a breathtaking property, and we are looking forward to providing independent-minded guests with a sophisticated yet unscripted experience. Florence understands how to treasure and maintain the spirit of its artistic and cultural wealth. Travellers to this exceptional city will find an abundance of opportunities to learn, grow, and expand by experiencing the monumental historic past of Florence.” Guestrooms Each of the 62 guestrooms reflects the history and beauty of the Renaissance era that Florence is known for thanks to their stylish design and historic names. Complete with bold gem-tone colours and luxurious furnishings, each room epitomizes the rich history and artistic magnificence of the period,

allowing guests to enjoy story-worthy experiences during their visit. Food and Drink The hotel boasts five extraordinary restaurants that offer fine food and wine and a hospitable company at their core. From breakfast to an aperitif, to dinner, Il Magnifico Ristorante is open to both hotel guests and locals alike, connecting guests with the surrounding community throughout the day. The neighbouring Il Magnifico Cafè is a notable spot to enjoy an evening aperitivo with small bites complemented by expertly prepared cocktails and a complete Champagne and wine list. Deep within the heart of IL Tornabuoni, La Cave boasts a vast selection of renowned Italian, French, and other international wines. Intimate and elegant, the Lucie Restaurant provides guests with a one-of-a-kind rooftop view of the city whilst the Butterfly Terrace serves signature cocktails providing a gateway to the rich history and charm of the Renaissance capital.

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The bright and spacious fitness centre offers state-of-the-art equipment and personal training sessions. For those looking for less

conventional fitness experiences, guests can take advantage of yoga on the rooftop terrace and the private golf courses in the surrounding countryside.

The opening of IL Tornabuoni Hotel represents a significant milestone for Hyatt as The Unbound Collection by Hyatt brand debuts in Italy and marks the first Hyatt hotel in Tuscany. IL Tornabuoni Hotel proudly joins a stunning portfolio of Hyatt branded hotels in Italy which includes Park Hyatt Milan, Hyatt Centric Milan Centrale, Hyatt Centric Murano Venice, and most recently The Tribune Hotel. IL Tornabuoni Hotel will be managed by the AG Group, which is proud to work with Hyatt and to leverage Hyatt’s global distribution network as well as the award-winning World of Hyatt loyalty program while maintaining IL Tornabuoni’s unique individuality and independence. For more information about the hotels, please visit: com/en-US/hotel/italy/il-tornabuoni/ flrub Guided by its purpose of care, Hyatt’s multi-layered Global Care & Cleanliness Commitment further enhances its operational guidance and resources around colleague and guest safety and peace of mind. More information on Hyatt’s commitment can be found here:

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New Tech To Get Hospitality Businesses Paid Faster • Over 80% of debtors engaged pay clients directly in seven days • The platform could revitalise the hospitality sector after a downturn during the pandemic A new start-up fintech is set to revitalise the hospitality sector after COVID-19 as it aims to get businesses paid within seven days, resolving the long-standing issue of late payments. Debt Register has developed a purpose-built digital platform to resolve debts anything up to 10 times faster than traditional legal action, and for a fraction of the cost, something the hospitality industry has struggled with thanks to a year of closures and uncertainty. Two years in the making, the new business sought a digitised solution to the growing problem of late payment which often leads to unnecessary write-offs or costly legal action (but only when the debt is of sufficient value) with little likelihood of success. Debt Register is, first and foremost, a global payment accelerator that enables a business to identify late invoices on their ledger and allow the platform to do the rest. Debt Register contacts the debtor automatically and in the appropriate language, requesting that the payment is settled, and ensuring the invoice is correct and not in dispute. By leveraging its relationships with leading credit reference agencies (CRAs) to report unpaid and overdue debts, debtors are encouraged to settle any overdues promptly to avoid their credit scores being negatively impacted.


The age of the debt appears not to be a barrier to its collectability: in one trial with an international client, payment was received for a 890-day old debt within just 27 hours; in another trial with a different client, 99% of all debts were settled within the trial period. Gary Brown, Founder of Debt Register, said the product and platform were created out of necessity within the industry: “Overdues continue to be an issue and whereas some resort to the courts, legal action is time-consuming and costly, and outcomes are difficult to predict. “Debt Register not only accelerates the payment of outstanding invoices, but also avoids the unpleasantness of legal action and brings greater certainty and predictability to a company’s cash flow.” For smaller businesses such as local cafes and restaurants, Debt Register provides a lifetime free credit service allowing them to load and collect up to five free debts a year. The platform has also been designed to streamline the payment process for the debtor with a specially designed portal providing three points of payment resolution as well as a series of tools including messaging services and payment acknowledgement tools. For more information or to set up a free demonstration, please visit:



f you are planning a spa refurbishment or are in the process of planning a brand-new spa project, BC SoftWear are the go-to business and the only independent towelling experts, to support your selection of hotel and spa towelling and spa linen. When making plans for a new spa development, choosing a towelling expert is essential to helping deliver your project on time and in budget. The benefits of savings in procurement of commercial grade quality towels and improving the customer experience with towels and bathrobes that feel as good as they look, will reap rewards in the long run. A company that specialises in all things towelling, rather than a company that might generalise in a wider range of linen products, will be able to help you select exactly the right range for your business.


Once you have settled on the style of towels and bathrobes, then you can look at the vast range of techniques to customise the products from a custommade woven label for towels and bathrobes to a discrete embroidered logo, these simple transformations of standard lines will reaffirm the quality of your brand throughout the bedrooms, bathrooms, and spa.

New launch ‘Opulence’ collection in

superior quality and super thick 650gsm with no header bar. This collection is designed for its simplicity of look for luxury hospitality venues. Opulence is perfectly suited for bespoke embroidered logos to support your brand. The Opulence towel range was launched in response to an increasing demand for an exceptional quality thick towel with no header bar. This towel is the same quality and thickness as the Sumptuous range. The simple binding edge and no header bar creates a blank canvas that many luxury boutique hotels desire, as it gives wider scope for bespoke embroidered designs. As chosen by The Fairmont, Windsor Park Hotel.

Proven statistics are what counts at BC SoftWear. The company has invested in independent research to substantiate the clams for the reduction in energy consumption by 70% with the SmartSoft collection, led by SmartKnit® towels. The company can validate their commitment to sustainability, with a comprehensive sustainability programme that commences from the source of the cotton and completes the cycle with the reduction of single use plastic at delivery to your hotel. So, whether you are looking for a range that is an Ecofriendly cotton blend, a 100% pure cotton towel, or even a towel made from recycled materials, BC SoftWear can fulfil your requirements. In most cases not only will the towelling stock be available on hand from stock but can also be supplied in less than a week.

Opulence is available in sizes: Hand towel, Bath Towel, Bath Sheet, Face Cloth. Colours: White. Large Volume Discounts Available

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How attitudes towards hotel design have shifted post-pandemic As Covid restrictions ease and travel and holidays pick up once more, changes are afoot for the hotel industry. From new constructions and major renovations to design tweaks and adaptations – hoteliers need to adjust their property designs to meet new demands from guests. Demands and expectations that may not have existed, or been important, to visitors a few years ago. In this article, Ewald Damen, partner at Virgile + Partners will explore how attitudes are changing as clientele might diverge between those just wanting to get back to normal and those who are more consciously looking for new reassurances – and how hotel design can address this. What are hotels doing to meet these needs and will they take inspiration from more entrepreneurial, boutique hotel design and its more personalised approach to guests’ experiences? Will there be a greater emphasis on outdoor spaces and wellness, or an increase in technology and services to meet different guests’ attitudes?

Hotelier & Hospitality Design

Changes are inevitable throughout life, but the influence of the pandemic might have triggered a larger impact on our future lives than we could have potentially expected. Not only did the pandemic give us time to rethink, but some have also seen it as a time to ‘reset’ our daily lives. Trend analyst Li Edelkoort gave an interview with Dezeen in the early Covid days stating the pandemic could offer us all a blank page for a new beginning.


I guess Edelkoort discovered time to herself as she when she was stuck in a beautiful boutique hotel called Dorp in Cape Town which in itself, would have been a welcome place to spend a first lockdown. She referred to it as life coming to a halt and a standstill, a time to reflect on how and why we live life the way we do. To say life has taken a dramatic U-turn now nearly a year and half later would be an exaggeration. However, it seems a number of people have taken notice of some benefits that came with Covid, often related to the simple fact that not being able to leave one’s home, freed up more time to achieve a higher sense

of consciousness. Working remotely, less of a commute and fewer physical meetings on the other side of town have improved our time management. Only after we stopped doing it, did we realise how much we took part in the “rat race”. When we stopped, we had more time to do things at a slower pace; more considered and thoughtful. Now things are [slowly] opening again, the response to Covid is starting to show its possibilities and restrictions. Groups of people are keen to let life continue as if nothing ever happened. However, Covid does have a lasting impact caused by restricted supply chains and recovering markets, at least for the moment. No industry has suffered more so than the travel and hospitality industry, which has been affected by government restrictions, high costs and fewer travel routes. It was not only recreational travel that suffered, but business trips were equally restricted, and one could argue that with a much broader acceptance of Zoom calls, the question has become ‘is a trip around the world for a meeting still justifiable?’ A higher environmental awareness due to the “clean air” in the weeks after lockdown has also played its part in a recognition that the previously continuing growth in the travel industry might show a significant slowdown. This, together with a sense of a better lifestyle, will pose a challenge for the many hotels around the world. The guest will change their expectation to reflect the more flexible and time-conscious way of life they have become accustomed to. With more complicated and expensive travel, the length of a work trip might be extended to a holiday, or combined to several destinations, altogether making the choice of the hotel more important and potentially chosen with new criteria in mind. Covid measures such as cleanliness, considered people-contact and spatial awareness, will hopefully become normalities in the services provided, but less obvious considerations should be explored to reflect the new comfort a guest is expecting.

As with the home office, a hotel might have to focus more on a better workspace in a room or revive the business centre as people are now expected to be available for work at times including when on holiday for a longer period. Business hotels might have to feel less corporate and more human friendly, reflecting more of the comfort found at home and deriving their inspiration more from the boutique hotel and with a more stylish design. State of the art technology to assist the guest in the ability to simplify their stay or let them work anywhere without problems [even from the pool] will be more in demand. Sustainability has been in the foreground for hotels over the past years/decades, but efforts might need to be accelerated and more visible due to higher conscious awareness. This should equally be reflected in the overall design, with much more use of natural materials, natural ventilation and other aspects that enhance the guest comfort with sustainability in mind. Outdoor space is more valued and the quality of [organic and local] food including an increased focus on health and wellness is becoming higher in demand, shifting away from the covid unsafe all you can eat buffet. Covid’s largest legend might be an acceleration of something that was already in motion, a change in the frequency of travel and higher expenditure, which will most certainly have a great effect on the guest expectation, once again making me think of Li Edelkoort working in her beautiful boutique hotel in South Africa during the first lockdown and seemingly taking more notice and appreciation of her welcome stay.

Hotel Lumberjack: The New Americana Motel in Sonora, California. Close to Yosemite and Inspired by East European Design.


ounded in 1850 by Mexican gold miners, Sonora offers an escape in the heart of the California’s Sierra Nevada Foothills. The town is a charming enclave that welcomes travelers from near and far to experience a special blend of hospitality and history in a beautiful natural setting. Leisure travelers often come to see the local gold rush towns that surround the region and stay in Sonora as a base for daytrips into Yosemite National Park.

The marketing and branding were done by the creative agency TWID. The new name of the property became Hotel Lumberjack. They developed the main Lumberjack character who is a modern-day tree cutter. When not out in the forest, he loves to doodle and create amateurish illustrations that guests discover throughout the rooms: from various trees to a racoon and even local trees and flowers. The concept was created to bring some fun and eccentricity into the guest experience. On the outside of the motel are murals painted by the Colorado based artist, Max Kauffman. Each of the 34 newly designed guest rooms have multiple seating areas. These were designed with the understanding that Californians (alongside the world at large) is moving towards a hybrid work-travel lifestyle. Each room’s design supports this lifestyle: whereby families and friends have their own working niches to take a video call or just sit and relax. Longer stay guests will appreciate the in-room coffee maker, small fridge, and microwave. Large showers were added, along with beautiful matte black hardware finishes throughout the bathrooms. Each guest room has beautiful custom wood

paneling created by Cassone; a furniture manufacturer also located in Ukraine. They panels bring a sleek retro vibe into the rooms while having a dual purpose of hiding otherwise unsightly cords. In designing the rooms, the largest consideration was that guests do not want clutter. The rooms have high pressure laminated wood surfaces that make it easy to clean and more resilient to guest wear and tear. Along with highspeed internet, additional modern technology, such as a 50-inch television in each room connects directly with a guest’s favorite media subscription (Netflix, HBO, etc.) or even with video gaming consoles through a direct HDMI plug-in. On the exterior of the motel, vertical wooden louvers, bedeck the upper and lower levels. This addition creates a Mediterranean feel of shutters that give an additional level of guest privacy and provide shade. The landscaping has custom planters throughout the property, with a long hedge of formal boxwood in metal containers, creating a modern line across the entire parking parameter. There are also three oversized seating areas outside with olive trees and overhead shade sails which provide relief from the sun during the daytime and overhead string lighting that has a subdued gleam at nighttime. The exterior of the motel is surprisingly beautiful at night with the special attention on the ambient lighting. The entire team at Hotel Lumberjack at 128 S Green St., Sonora, California is eager to greet you on your next trip to California. Whether you are on your way towards San Francisco or Yosemite, or you wish to discover and learn more about this region’s natural history and the Gold Rush. Jeff Michels is available for hospitality consulting projects and is reachable at For more information, please visit:

Hotelier & Hospitality Design

Three years ago, Jeff Michels, purchased what was formerly the Rodeway Inn of Sonora and the legendary Historic Sonora Inn. In his own words, “when I first visited the properties what struck me the most was that there was this beautiful iconic boutique hotel located in the heart of a gold rush town and directly behind it a typical American Motel. Both were uniquely positioned in the center of town, but in need of a full renovation. I ultimately decided to move forward and purchase them because I saw how quickly the town was changing; new cafes, restaurants and specialty stores that embraced the town’s history in a fun way for both locals and visitors alike.” The decision was quickly made by Jeff to focus first on the motel as it needed extensive remodeling. After discussions with many architectural firms, Jeff decided to work with Balbek Bureau, located in Kyiv, Ukraine. They developed a unique vision of a New Americana Motel experience that focused on functionality with a sleek design.


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Five steps to a blissful bedroom and happy guests

Hotelier & Hospitality Design

The business of perfect bedtimes can be tough. Which is why Soak&Sleep work extra hard to give hoteliers, B&B owners, holiday lets and interior designers products that their guests and clients will love.


Dedicated to your success

Become a Soak&Sleep Wholesale customer and you get access to the full range of luxury bedding and towels, guaranteed at a fair price. As well as unbeatable prices, you’ll get friendly, personalised customer service, next day delivery* and free returns. What’s more, with no minimum order quantity, you can be confident you’re getting great value with every order. Five steps to more blissful bedrooms A luxurious bedroom doesn’t have to mean designer bedclothes and an en-suite Jacuzzi. We’ve teamed up with Soak&Sleep for five easy ways to make even the most modest bedroom look and feel more indulgent... Perfect pillows. Uncomfortable pillows stop guests from sleeping well. However, everyone has different needs, so it can feel difficult to find a suits-everyone solution. We’d recommend providing two pillows for each guest so they can arrange them to suit their sleeping position with the option to ask for more pillows if needed. A medium-soft pillow is a good all-rounder and will please most guests. Choose a pillow with a hypoallergenic fill - such as the Soak&Sleep Soft as Down pillow - and you can rest easy knowing your guests will be on their way to a good night’s sleep. If you have the space and the budget, creating a pillow menu is a wonderful way to make your guests feel extra pampered. You could even get in touch with guests before they arrive to check what sort of pillow they would like. That way, they know they’re guaranteed a fantastic night’s sleep – what a treat! Oh so fluffy! Few things feel more luxurious than warm fluffy towels when you step out of your shower or bath. So give your guests a treat with some indulgently soft towels. Choosing a mid-weight towel, around 700 gsm will mean your towels feel special, but will also mean they’re light enough to dry quickly, making them a more practical option for guest accomodation than super high gsm towels. All-white What say ‘luxury’ better climbing into a well-made, freshly laundered bed made up with pristine white bedding. Guests love it and the team at Soak&Sleep do too, with hundreds of different white bedding options for you to choose from. Depending on your style, there are a whole host of options. The very popular French Linen range

has a relaxed, country-chic vibe that’s perfect for more rustic properties. However, if you’re looking for something with a more timeless appeal then you may prefer the Soak&Sleep Egyptian Cotton range. Made with a sateen weave fabric, it feels luxuriously smooth against the skin. It is finished with borders and white marrow stitching for a neat appearance that complements most interior schemes. It almost goes without saying that using white bed linen means you can go to town with your accessories. Adding bedspreads and blankets is an easy way to dial up the style in a bedroom and helps make a bed look even more inviting. Scent to sleep Room scents are an underrated way of giving a bedroom an extra touch of luxury. By adding some soothing scents to your guest’s rooms, you help them relax and wind down for a great night’s sleep. Because some guests may have allergies that are triggered by certain scents, it’s wise to make the scents you use easy to control. Adding a small bottle of pillow spray to a bedside table is a thoughtful touch. You could also provide each bedroom with an aromatherapy diffuser and oil blend unique to your property to give your guests the chance to fill their room with scent if they wish to. Wrap up warm Because they’re so bulky, it’s unlikely that guests will pack their own bathrobes when they stay with you. So, surprise and delight them by providing bathrobes to lounge around in and protect their modesty if they want to leave their rooms without getting fully dressed. The unisex styling of most bathrobes means they’re ideal for everyone, perfect for snuggling up in after a shower or to wear while enjoying breakfast in bed. Find out more about becoming a Soak&Sleep Wholesale customer by calling 01483 616 444 or emailing You can also find out more by visiting wholesale. *Exceptions apply for Highlands and Islands.

Hotelier & Hospitality Design


s well as being a much-loved consumer brand, Soak&Sleep has been helping trade and hospitality customers for 10 years with its dedicated wholesale service.


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THINK HOMAPAL Over the years, hardly any other material has proven its worth in interior design to the extent in which the laminate has done. Looks, feel and function are combined to get the interplay of elements into all-embracing spatial concepts in a way that couldnt be more natural

Above all, it has always been the genuine- metal coated laminates and magnetic boards that are associated with the HOMAPAL name. Yet behind the scenes in Herzberg, many more variations of this modern material are created and produced.

It provides architects, carpenters and joiners in furniture-making and interior designs with the basis for producing the last word in creative design - in doctors' surgeries, bars, hotels, clubs and restaurants, on cruise ships and in shop fitting. Southern Depot:

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Be Allergy Aware

- New campaign highlights food allergy law

With new legislation on allergen labelling coming into force next month, the Chartered Trading Standards Institute (CTSI) is hosting a campaign to inform businesses of their responsibilities to label food correctly. The Be Allergy Aware campaign was created by the Greater Gwent Food Group – a partnership between Blaenau Gwent, Caerphilly, Monmouthshire, Newport City and Torfaen councils – with the support of the Food Standards Agency (FSA). It includes a handy factsheet for businesses, a series of posters in several languages reminding customers to notify staff of any allergies they may have, and an in-depth information video explaining the risks of improperly labelled food.

The campaign arrives ahead of the implementation of ‘Natasha’s Law’ on October 1st, which will require all food businesses to provide full ingredient lists and allergen information on foods pre-packaged for direct sale in the UK. The law is named after Natasha EdnanLaperouse, a 15-year-old who tragically died after suffering an allergic reaction to a baguette that contained sesame seeds but which did not declare allergens on its packaging. Natasha Allergy Research Foundation said: “We are delighted to see the Greater Gwent Food Group launch a multi-lingual resource to assist food businesses in preparing for compliance with Natasha’s Law coming into effect in less than a month. It captures the essence of the work our charity has done by reinforcing a key message of ‘Never Guess, Be Safe Not Sorry, Be Allergy Aware’ and we are confident this tool will be instrumental in creating awareness for staff within local business by creating an understanding of the importance of food allergy

safety in saving lives.” The 14 allergens that must be declared by law when used as ingredients are: 1. Celery 2. Cereals containing gluten 3. Crustaceans 4. Eggs 5. Fish 6. Lupin 7. Milk

8. Molluscs 9. Mustard 10. Nuts 11. Peanuts 12. Sesame seeds 13. Soya 14. Sulphur dioxide

While Natasha’s Law has been welcomed by campaigners, consumer groups and regulators, recent research has highlighted a worrying lack of awareness on the part of the food industry about the new requirements. Standards organisation GS1 found that eight in 10 food business owners feel unprepared for the new regulations, while four in 10 have never heard of Natasha’s Law. David Pickering, CTSI Lead Officer for Food Safety, said: “CTSI welcome the introduction of the requirement to provide consumers with information on labels about allergenic ingredients on a wider range of food. “This additional information will enable consumers to make safer informed choices and whilst it may

be a challenge for some food businesses, they can seek advice from their local trading standards service on this important issue.” Dilys Harris, Senior Trading Standards Officer, Caerphilly County Borough Council, on behalf of the Greater Gwent Food Group said: “We are proud to launch this valuable resource on food allergens which has been produced with the support of the FSA and Trading Standards Wales. It will be used by local authorities across Wales, England and Northern Ireland and is suitable for food businesses, food law enforcement officers and educational establishments. “We aim to promote the importance of clear, accurate food information that consumers can trust and the supply of safe food’.” Nathan Barnhouse, Director of the FSA in Wales said: “Food hypersensitivity is a priority for the FSA and our ambition is for the UK to become the best place in the world for people living with food hypersensitivities.The upcoming changes to labelling requirements for prepacked for direct sale (PPDS) food are a huge milestone for people living with food allergies and will help protect them by providing potentially life-saving allergen information on the packaging.” #BeAllergyAware For more information please click here.

Hotelier & Hospitality Design

It urges businesses to “double-check, never guess” whether the food they sell contains ingredients that may be allergens, and whether their customers have any food allergies or intolerances.


Sounds Just Right

Organic Acoustic Clouds for Hospitality Interiors Our modern acoustic clouds are engineered to provide broadband sound attenuation in hospitality settings and enclosed public spaces. Also available in pendant lighting, and wall-mounted options in a wide range of colors. Contact us at or visit to learn more about our complete line of sculptural lighting, acoustic panels, and large-scale mobile sculptures for hospitality interiors.

‘Welcome back’: The importance of client retention for hospitality merchants By Chris Lanckbeen, Global Head Travel & Hospitality – GSV at Worldline


etaining loyal customers is vital for hospitality professionals looking to increase their revenue. To do this, merchants must acquire omnichannel capabilities to ensure the customer enjoys a seamless payment experience. Payment integration across all systems used in the hospitality industry is also key to client relationships.

Contactless payment methods

All these elements form part of the omnichannel experience. A customer may, for example, start their booking online, either through a phone or another device such as a laptop or tablet, and then complete the rest of the check-in at the hotel desk, or wherever they are staying, in person.

Enabling customer stressfree experience The hotel should recognise the customer throughout every step and aspect of their stay, including their card details and any individual preferences they may have selected in the past, both at the hotel itself and at another hotel in another location which may be part of the same chain. When abroad, customers don’t want to think about money. So, if an integrated omnichannel process is implemented by hospitality merchants and the customer has an enjoyable, stress-free experience, this significantly increases the chances they will return, augmenting customer loyalty and in turn increasing revenue.

Therefore, payment capabilities need to be integrated across all online devices including mobiles, computers and tablets. As part of this integration, customers are requesting DCC functionality (dynamic currency conversion) more frequently which means, for example, a Brit travelling abroad can see the price of their accommodation in their local currency (GBP).

Removing OTAs As lockdown restrictions have been lifted in Europe, it has emerged that consumers are more and more concerned about their holiday destination and conduct their own research as a result, in effect disregarding online travel agencies (OTAs). This is part of an age of increasingly digital-savvy consumers who prefer to remove the OTA element – Thomas Cook’s demise being a good example of this- and get in touch with the hotel to book directly. This further underlines the importance for hospitality merchants to acquire omnichannel capabilities.

Regulations Merchants do, of course, need to ensure full compliance with PSD2 and PCI DSS regulations. These standards are a no brainer, can help against fraud attempts and form an important cog of the payments infrastructure for the hospitality industry in the aftermath of Brexit.

About the author Chris Lanckbeen joined Worldline in 2007 with 14 years of experience in business development. In 2017 he was selected to head up the Global Travel vertical business line and in 2019 the Global Hospitality department was added to his management portfolio. Chris is passionate about companies and people that work hard and stay ahead of their personal transformation curve by maintaining integrity, ambition and social intelligence. His professional goal is to constantly motivate the dedicated teams that support the needs of our merchants through their individual transformation journey. This includes bringing people, businesses and technology together with a focus on digitalization and facilitation of day-to-day delivery in a post-Covid world. Prior to his career at Worldline, Chris worked within the payments industry for 14 years with a small Belgian bank acquirer where he held a variety of sales roles. To find out more about Worldline’s hospitality solution, please visit: WL Hospitality Suite - Dedicated Payment Solution for Hospitality (

Hotelier & Hospitality Design

The Covid-19 pandemic has accelerated existing changes in consumer behaviours and thus, driven hospitality merchants to adopt increasingly contactless payment methods. Customers are also increasingly used to having to undertake fewer face-to-face checking in and checking out within the travel process as payment infrastructure allows this to be done digitally with less hassle to the consumer.


New report maps out necessities for healthier hotel design in UK


As the hotel sector thrives amid the UK ‘staycation’ boom, a report has revealed opportunities for hotel design to include further wellbeing and comfort measures to meet changing expectations from prospective guests.

his comes as research from a survey of 130 M&E contractors and architects working in hotel construction revealed that over half (52%) of respondents believe wellbeing is ‘value engineered’ out of projects later on in the build.

As research suggests occupant wellbeing may have to be compromised for cost saving during the project, Designing Healthy Hotels, the latest report from REHAU, has been released to demonstrate the role of designing guest wellbeing and comfort in attracting more custom.

Hotelier & Hospitality Design

Steve Richmond, Head of Marketing and Technical – Building Solutions at REHAU, explains: “Guest expectations of comfort, silence and premium finish arguably exceed that of their own home, so pressure falls on consultants and contractors to deliver building services meeting these requirements. Juggling the competing design priorities to deliver suitable hotels is a challenge that we aim to unpack with this report, while demonstrating the opportunities that healthy design can provide during the hospitality recovery.”


With around 700 hotel projects currently in planning and bookings being up 300% this summer compared with 2019, it is clear there is high demand from consumers in the UK for hotels. However, according to hotel technology provider Avvio, inner city hotel books are down 30-40%, underlining the gaps where hospitality recovery in urban areas is still in progress. Therefore, attracting guests with high quality design represents an opportunity for professionals in the sector to harness this boom as tourism returns to cities.

“Hotels being soundproofed and sealed to drown out the city noise while increasing energy efficiency makes acoustic performance of building services more of a priority than ever,” says Steve. “Hotel rooms being so close together in this environment means there is more potential for noise to travel and disturb guests, particularly from running water and flushing toilets. “Increasingly eco-conscious guests expect hotels to become more sustainable in line with society’s shifting attitudes on environmental issues, while tech-savvy customers will come to expect the latest smart technology for controlling temperature in their rooms. Hotel guests will also not appreciate the sound of running water, lack of adequate temperature control ability nor the lack of action when it comes to improving sustainability. With the risk of negative reviews worsening the already precarious situation hotels find themselves in, consultants and contractors could support in the delivery of positive guest experience right from the design stage. “To help hotels contractors and consultants meet these design challenges, our guide outlines potential solutions for new build and renovations hotel developments in all applications. As a supplier to many sectors, it is our responsibility to make sure we understand pain points in each one and demonstrate ways in which we can support construction professionals to overcome them.”

For more information on designing wellbeing into hotels and to download the report, Designing Healthy Hotels, visit:

In today’s landscape where reduced touch-points and low operating costs are nothing short of paramount, security expert Mul-T-Lock is offering a tailored access control solution to all hotel, holiday park and shortbreak property owners. SMARTair® is a modular and fully scalable access control system that offers an intelligent, yet simple, step up from keys. For hotels and home rental properties in particular, SMARTair® will replace inconvenient keys with a wireless locking system operated by smartcards and even smartphones when used in conjunction with Mul-T-Lock’s Openow™ app. With so many businesses in the leisure and tourism industry needing to cut operational costs and provide a safe and hygienic service to customers, SMARTair® does away with the need for manned receptions and touchscreens by putting the onus of checking in right in guests’ hands, with security still being closely monitored and operated by system managers. With SMARTair®, lost cards can be cancelled and replacement

cards reprogrammed for increased guest security. The system can be tailored to meet each building’s needs and can be reprogrammed using the latest in access control management software as those needs evolve, without having to replace any physical locking systems – making it a cost effective and straightforward solution for all hospitality venues. With no hardwiring, the system can be installed at low cost with minimal disruption to a business. Designated system managers can also monitor and control access rights – allowing guests access when needed and revoking access once they check-out. The SMARTair® product portfolio also includes energy saving devices for mounting on guest room walls and in-room safes. By utilising the Openow™ app, business owners, facilities managers and security administrators can instantly send, revoke or update virtual keys from the designated SMARTair® software or web browser allowing guests to access properties and rooms via their smartphone. System managers can be anywhere in the world when

An added bonus, Openow™ makes it easy for business owners to organise virtual keys inside the app, check how long they are valid, and protect them further with an individual PIN. If they have virtual keys from multiple sites or premises, Openow™ easily handles those too, with no time wasted wondering where key cards were left and no more appointments to pick them up or have them revalidated. Mul-T-Lock’s SMARTair® system with Openow™ app is the perfect solution for hotels and holiday parks with a high volume of visitors and subcontractors. It is built for businesses where third-party contractors are always on-site, hospitality venues that offer rooms for hire and boutique hotels or home rental with no manned receptions. To learn more about Mul-T-Lock’s SMARTair® access control system and Openow™ app, please call 01902 364200, email or visit

Hotelier & Hospitality Design

SMARTair® from Mul-T-Lock opens the door to convenient and cost effective check-ins

controlling access rights; making the whole process more convenient and secure for everyone. This also significantly reduces whole life costing, as it removes the need to replace key cards when they are lost or accidently taken home by guests.


THINKING OF THE FUTURE WITH BETTE AT HIX German bathroom manufacturer, Bette, creates baths, shower trays and washbasins with the future in mind. It will be showing its latest innovations on stands U39 and U40 at HIX.

Hotelier & Hospitality Design

The company’s baths, shower trays and basins are crafted from glazed titanium-steel for durability, easy cleaning and sustainability. Made from natural materials, with no plastic, they are also fully recyclable.


On its main stand, U39, Bette will be showing its ground-breaking development, the BetteAir, which is the world’s first glazed titaniumsteel shower tile. With the BetteAir, Bette completes the evolution of the shower tray into part of the bathroom floor. BetteAir integrates so perfectly that it is hardly noticeable and, at only 10mm high, the BetteAir can be glued directly to the screed like a conventional tile. Durable and easy to clean, the BetteAir has all the advantages of a tile without any of the disadvantages. It is available in

eight sizes from 900 x 900 to 1400 x 1000 mm and in a choice of 31 colours. Also on the main stand will be the ellipse shaped freestanding bath, the BetteEve Oval Silhouette and a range of Bette washbasins. All in glazed titanium-steel and with a 30 year warranty. Bette also has a secondary display area at the show, U40, where it will be showing its revolutionary, almost invisible anti-slip surface, BetteAntiSlip Sense. BetteAnti-Slip Sense can be used on both shower trays and baths in its gloss finish glazed titanium-steel. It is easy to clean, comes with a 30 year warranty and works when the shower tray or bath become wet.

For further information on Bette: or telephone 0844 800 0547.

Founders of Innermost launch Innermost Plus: Lighting, Furniture, Bespoke. Since its launch in 1999, Innermost has always collaborated with unique brands to bring customers the best design. That remains its goal today.

The company has followed its original philosophy, and today offers one of the best selections of design-led lighting in the UK, as well as a growing range of furniture. With the launch of Innermost Plus, the original manufacturing skills and the innovative Innermost own brand will remain, and new, complimentary, brands will be welcomed to the fold alongside it. Innermost co-founder Steve Jones commented: “Over the coming months, we will be adding some really exciting brands to our collection, as we become the sole UK distributors for them in both decorative and technical lighting. Our aim is to bring innovation and interest to inspire our UK customers and now there is no design area we can’t cater for.”

The new brands will be stocked at the Innermost Plus modern distribution centre and factory in Telford, which has facilities for bespoke finishing and assembly. “We will stock all the brands from our European partners here in the UK to avoid the delays that many have been struggling with since Brexit,” said Steve. “Our facilities for bespoke finishing and assembly will mean that imported brands will have the same tailoring resources as our own creations. “Innermost Plus isn’t just providing a product, we combine supply with supportive advice, tailored solutions and great after sales service. We’re here for design and here for our clients.” For more information or sales enquiries please visit or contact a member of our team on / 020 7620 1808.

Hotelier & Hospitality Design


nnermost has always had an innovative approach to lighting and furniture design. Founded in London and working with designers from all over the world, Steve Jones and Russell Cameron have created a diverse brand, making products of the absolute highest quality.


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ENHANCE THE ENVIRONMENT Music could help set the tone, boost the mood and create a more upbeat atmosphere.


SUPPORT THE FUTURE OF MUSIC By purchasing TheMusicLicence, you are supporting the future of music by helping to ensure that its creators are fairly paid for their work.

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EMPLOYEE ENGAGEMENT Music could help to engage your staff with your business, promote engagement and collaboration and improve morale.


10 benefits music can have on your business You can discover our final four reasons on how music could benefit your start-up by visiting our website. Put the power of music into your business with TheMusicLicence. If you are going to introduce music, or if you are already using music in your business, you’ll usually need a music licence. By purchasing TheMusicLicence you are supporting the future of music by helping to ensure its creators are fairly rewarded for their work. TheMusicLicence covers virtually all commercially released music available – millions of songs & recordings, including the most popular & well-loved music, not just from the UK, but globally, allowing you to choose the music that reflects you and your customers in your new venture.

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A hotel check-in means indulging in the ultimate luxury experience, and our range of certified Egyptian Cotton towels and bed linen never fails to impress. We’ve developed this classic range to the highest-quality, making sure it’s durable, luxurious and soft to the touch. From production to product, we always offer the very best, for a price you can’t refuse.

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Soak&Sleep is the UK’s leading online Bed and Bath retailer, trusted by thousand of homes, interior designers and hotels to bring quality bedding for less and provide a great night’s sleep.

Restore the Rhythm Music is a power, Music is a gift. Music stops the clock, it’s a change, a shift. Whether it’s up front and live. In the background inside. The music had been silenced but now it’s time to revive. It keeps you going on a long day. It can be the centre of your short day. It can fill that gap when there is nothing… more to say. Whether you’re the butchers, the bakers or the future innovators. If music is a drive. Makes you want to strive. Then surely, music helps bring your business to life.

Music could help your business get back to its best.

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