Hotelier & Hospitality Design - November 2020

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November 2020: Industry News, Openings & Refurbishments, Technology, Recommended Suppliers...

Hotelier & Hospitality Design

Why a greener future makes commercial sense post-covid See pages 20-21

How to Protect your Business Against COVID-19

As the hospitality industry continues its resurgence after months of forced closure, we must do more to inject confidence into the sector. People are worried about contracting coronavirus. You can take steps to quell those fears, cultivate an environmentally safe environment and get customers and employees through your doors. Introduce the best possible cleaning practices and show people that your business is taking every preventative measure. Responsible stakeholders must go beyond the basic government guidelines, understand how cleaning processes work, and invest in the right tools to protect anybody who walks in and out of their establishments. Learn the differences between disinfection and decontamination When developing cleaning procedures that eradicate COVID-19, it’s important to understand the differences between cleaning, disinfecting and decontaminating. First, you wipe away debris and dirt with an approved detergent. Disinfectants cannot effectively reduce pathogenic organisms without direct contact. The next step is disinfection, which is the process of cleaning surfaces and objects with the help of chemical disinfectants. It eliminates most, but not all, dangerous organisms that latch onto bacterial biofilm that parade themselves as grime, dirt, dust and other organic matter. These communities of bacteria thrive under the protection of a sticky glue-like layer and kill hundreds of thousands of people annually all over the world. Finally, decontamination eradicates all microbial contamination from materials, ensuring complete safety from infection. In hotel rooms, for example, it’s important you decontaminate common touchpoints like TV remotes, handles and light switches. Once you’ve destroyed the remnants of disease inducing bacteria, you can be confident that your employees and customers are safe. Dry Steam Vapour delivers the highest levels of cleaning

OspreyDeepclean has dedicated twenty years into engineering and testing the best validated technologies on the market. We developed our dry steam vapour technology (DSV) - successfully tested to higher standards than those demanded in UK and US hospitals - to tackle bacteria and viruses on three fronts with thermal and chemical disinfection and decontamination. Our mix of super-heated dry steam has proven to destroy 99.999% of bacteria and viruses, including SARS CoV-2. Manual disinfection, especially by untrained employees, is susceptible to mistakes that can have deadly consequences during this pandemic. DSV eliminates these issues and aids the provision of the safest possible environments for employees, customers and occupants. Transform your three-step cleaning, disinfection and decontamination practices into one process that elevates your environmental hygiene to hospital standards. Fogging protects your staff Cleaners were thrust into the frontline alongside first responders and NHS, and they deserve the same duty of care that your customers expect. The simplest, most efficient and cost-effective way to achieve these standards is through disinfectant fogging. Let’s imagine that an asymptomatic occupant just left your hotel. Your cleaning team straps on their PPE and heads into the room to prepare for your next customer. Despite donning the safety gear, your employees risk infection that’s easily avoidable. OspreyDeepclean has developed a unique fogging applicator that attaches

to your DSV machine, which sprays a dry steam mist formed of water and non-toxic disinfectant. This superheated steam eradicates 99.99% of known bacteria and viruses, leaving surfaces decontaminated, safe, and touch dry within 10 minutes and safe for your staff to conduct their housekeeping function. When you destroy every dangerous organism hiding out of reach from manual cleaning, your cleaners can walk into their deserved safe workspace. Deliver healthcare standard environmental hygiene Inspiring confidence in your employees and customers during this pandemic is key to winning business. People demand and deserve the gold standard of environmental safety. You can easily access affordable technology that both hospitals and high-risk food manufacturing environments depend on. You can equip your employees with the most effective tools and create the safest environment possible for everybody who enters your establishment, breeding the confidence needed to thrive in this new normal all with the power of dry steam.


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Contents November 2020

Contact Us Dan Draper

Publication Manager 01843 570940

Jodie Little






Anthony Field

Editor 01843 570940




Hotelier & Hotel Design Magazine is the leading publication and established web resource in the business. Providing comprehensive reporting on hotel industry news and exclusive coverage of the latest ecological-friendly green hotels and bar designs, HHD Magazine keeps you updated on the latest hotel trends in technology and innovative ideas.

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Industry News

Opening of The Mitre, Hampton Court marks debut of The Signet Collection Recently announced, a new boutique luxury hotel brand The Signet Collection has launched in conjunction with the unveiling of its first hotel The Mitre, Hampton Court. “We start with a special place. Our hotels have history, stories to tell,” said Ross. Each one is imbued with generations of tales, legacies, myths and legends. We unearth this history, these stories. We restore them, reimagining them, passing them on for our guests to enjoy, layered with a British sense of humour, top-notch F&B and memorable experiences” The first hotel in the collection, The Mitre, has debuted. Sheltered within a Grade II-listed property dating back to 1665, the now hotel was originally used as ancillary accommodation for guests of King Henry VIII at Hampton Court Palace. Set on the banks of the River Thames, the 36-key hotel includes a 60-cover riverside all day dining and wine bar, a 70-cover brasserie and bar, an 60-cover Orangery, a large riverside terrace, meeting rooms and private dining areas. Food & beverage has pride of place for the new hospitality brand headed up by culinary and operations director Ronnie Kimbugwe, whose background includes time with the Gordon Ramsay group at Claridges and a decade with the Bel and Dragon Country Inns. “Through design we aim to connect our guests with the history and the location of each hotel.” – Designer Nicola Harding

Hotelier & Hospitality Design

Interior designer Nicola Harding is the creative lead behind The Signet Collection and transformation of The Mitre, which combines quirky British sensibility with elegant authentic luxury.


Known for her work on the Garden House at Beaverbrook and The Rose Hotel in Deal, Nicola draws inspiration from Hampton Court and the surrounding neighbourhood, accentuating the character of the building and creating spaces that feel effortlessly evolved. “The Signet Collection hotels will blend the old with the new, the refined with the comfortable, and the local with the worldly,” she said. “Through design we aim to connect our guests with the history and the location of each hotel, providing characterful bedrooms, and playful lively public spaces where people quickly feel at home.”

Hotelier & Hospitality Design

Industry News


Industry News

How luxury hospitality designers are adapting to the ‘new normal’

Hotelier & Hospitality Design

To cut through the noise, Hotel Designs has teamed up with J Public Relations to ask how designers Rosendale Design, Nicola Harding, Goddard Littlefair and David Collins Studio are adapting to meet new demands from travellers.


Industry News

From the number of panel discussions I have hosted recently, I have learned that designers, architects and hoteliers are adapting daily to new developments in the Covid-19 crisis, which is somewhat impossible when designing hotels that will open years from now. In one discussion that took place during lockdown, Michael Bonsor, Managing Director of Rosewood London, said: “The concept of hospitality, which is third largest employer in the UK, has stopped. We are now questioning how long this will last for.” In another more recent discussion, Mark Bruce, Director at EPR, gave a raw reflection of the international hotel design landscape. He said: “The truthful answer to that is that our clients are all trying to figure that [the impact of Covid-19] out themselves, which is why this discussion is very timely,” he said. “On the luxury end, customers want things to be the same but with more space. On the more lifestyle and budget end of the scale, travellers want confidence.” While we can predict that the pandemic will change consumers views on health and wellness, there is not one solution that fits all. One conclusion that is fixed however is that it will be more of a challenge to implement social distancing in luxury hotels than it will be to adapt lifestyle hotels for the new demands of modern travellers. Ahead of putting many of these questions forward at Hotel Designs LIVE, we asked a handful of hospitality luxury designers how the pandemic will impact the industry from a design perspective. “Terraces and outdoor spaces are now highly requested,” said Dale Atkinson, Founding Director of Rosendale Design. “This was once a ‘nice to have’ due to the unreliable weather in the UK, but now people feel safer eating and drinking outdoors.

“One material that will see a resurgence is copper, this is due to its anti-bacterial properties; it has a very warm appearance and used correctly can look quite refined, so can be easily detailed into various spaces. “Internally, we must look to divide group of tables into their own ‘pods’ whilst still maintaining the buzz that people want to be a part of. Booth seating works well.” “Now, I’m even more determined to create somewhere intoxicating, a place that will transport people from the stress and sadness of the last few months,” said designer Nicole Harding. “I’m thinking about more mini-bar provisions, more comprehensive room service offerings – e.g. we are designing little hampers for cocktails/breakfast/movie nights. “We may consider planning of spaces more,” says Jo Littlefair, Co-Founder of Goddard Littefair. “For example, so that pendants are positioned at heights that then don’t dictate where a table should sit, giving operators more flexibility to reposition furniture without looking out of place. “Spa within a spa is a whole conversation around whether a spa is hygienic — whether people will want to embrace them,” adds Martin Goddard, Co-Founder of Goddard Littlefair. “I think we feel that health is something people are going to really concentrate on, and therefore wellness, and spas, and the facilities that they can offer, all strengthen that appeal.” “I think that we are going to see social and cultural attitudes and behaviours changing, rather than changes to the physicality of restaurants,” explains Simon Rawlings, Creative Director at David Collins Studio. “The times and places that people visit restaurants will change, for example, if people are working from home, perhaps they will clock off earlier for an early-evening dinner to fall in line with local curfews. “They will likely stay local, meaning that neighbourhood restaurants will flourish whereas city centre restaurants may not garner the footfall they need – which I think very sadly is what we are seeing happen at the moment here in London.”

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One thing that has become apparent as we stand in the eye of the pandemic storm is that no one yet has all the answers.


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Luxury aparthotel introduces contactless concierge as part of post-lockdown digital strategy Manchester’s only luxury aparthotel CitySuites has introduced new technology and digital-first services to bolster its revised Covid-19 social distancing procedures.

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Developed by its digital agency partner Absurd, CitySuites has created a bespoke contactless check-in process that eradicates the need for guests to go through the typical registration process on arrival.


The solution, which has been designed to integrate with CitySuites’ existing PMS (property management software) booking system, enables guests to input all required information prior to arrival, simply verifying their identity on entry to the aparthotel. The move is part of an ongoing programme to enhance both the physical and digital experience offered by the luxury five-star hospitality business, which is part of the Select Property Group based in Alderley Edge, Cheshire. Oliver Bailey, co-founder of Absurd, says: “We’re working with CitySuites to continually evolve

their digital capabilities and endto-end service design. This latest launch will not only benefit the guest experience with a quicker check-in process but it minimises contact time, enabling customers and staff to stay safe, while complying with social distancing measures. “Using our unique approach, to understand both the needs of guests and CitySuites’ teams, we’re able to identify the most relevant and value-add services to bring to market. Many service requirements for CitySuites differ from the more typical hotel needs, due to the specialist accommodation offered. This latest service was prioritised within the development schedule to allow CitySuites to quickly adapt to changes required due to Covid-19 compliance. We’ve designed and built the technology for CitySuites,

rather than bolt on third party software, to enable the service to go beyond just accelerating online check-in. It will facilitate ongoing communication with guests and more personalised marketing.” Express check-in is one of a number of new initiatives that CitySuites has put in place in response to both Covid-19 and ongoing innovation. Earlier this year Absurd designed a bespoke online process for longer term guest bookings and launched CitySuites’ Embankment Kitchen restaurant site. CitySuites is located in Manchester City Centre and combines the comforts of home with the luxury touches of a hotel, providing an exceptional living experience that surpasses standard serviced apartment accommodation.

Goodbody Eyes Rapid Growth with Personalised Sanitiser Brand for Hospitality Sector Goodbody, part of Sativa Wellness Group Plc, has doubled month on month sales since the successful launch of a premium, personalised sanitiser solution for the hospitality industry. Where brand perception and customer experience is as important as providing a safe environment for customers, leading hospitality businesses including The Ivy Collection, Gordon Ramsay Restaurants, Blenheim Palace, Daylesford and Crazy Bear Group have chosen Goodbody’s customised range of sanitisation products. The range includes pump dispensers, wall mounted or floor standing touch-free sanitiser stations, individual 50ml or 100ml sprays and single use sachets. All products can be personalised with a logo or a fully customisable label, ensuring the brand is always front of mind. The WHO approved formula is natural, made in the UK and kills 99.9% of bacteria and viruses, including COVID19. The formulation has a pleasant, zesty smell derived from Brazilian orange and lime and contains aloe vera to keep hands soft and moisturised. Branded, touch-free, sanitiser stations at the entrance set the scene for a safe, slick experience from start to finish. Individual 50ml or 100ml spray bottles which can be given to each customer provide a perfect branding opportunity. A personal supply of sanitiser also gives customers peace of mind throughout their stay by allowing them to safely clean their hands without the need to interact with general use products, or leave their table.

George Thomas, MD of Goodbody, said “We’ve found that there is a significant market for a more bespoke take on sanitiser solutions – where brand and experience is paramount, our customers have responded very positively to the attention to detail in our personalised products – from the quality of our formulation through to aesthetics and personalisation. Our sanitiser range has helped premium hospitality businesses ensure their service is seamless and their brand is never compromised”. For more information visit or phone 01373 486650.

Hotelier & Hospitality Design

According to Emily Hirons, Head of Operations at Blenheim Palace, “At Blenheim Palace, a consistent brand offering and streamlined visitor experience was of paramount importance. We have eight customised sanitiser stands throughout the venue, from the main entrance to the café, shop and palace entrance. Our branding is consistent throughout the visitor journey - from the website, to the arrival signage and hand sanitiser stations, giving visitors complete confidence that we are operating safely and that they can have the best day out possible. The quality of the product inside the dispensers was as important to us as the aesthetics and reaffirms the quality experience visitors expect at Blenheim Palace”.


Sirenian Bay Resort & Villas Opens Twelve Bungalows in Placencia, Belize Sirenian Bay Resorts & Villas announces the opening of twelve new bungalows at the luxury, family owned boutique resort in Placencia, Belize.


he one- and two-bedroom beachfront bungalows offer ocean or pool views, sleep from two to six guests and feature private porches or balconies and outdoor showers.

Hotelier & Hospitality Design

In addition to the newly opened bungalows, the resort has three villas ideal for multi-generational families of all ages, large groups and wedding parties. The villas can host from 2-14 guests and offer personal chef service and private butlers, private pools and outdoor living areas. Each villa has a full kitchen, spacious living areas, and comfortable bedrooms with oversized bathrooms. Complimentary local ground transportation and other amenities ensure that from beginning to end, your vacation will be relaxing and hassle-free.


For those looking for a longer stay, the Resort has the Hummingbird Apartment - a one-bedroom, onebath unit with a full kitchen, loft bed, and cozy living area. Belize is an English-speaking country filled with adventure, culture and history. Traveling to this Central American location has never been easier as direct flights to Belize City are offered on many major airlines from cities including New York, Atlanta, Miami, Dallas, Houston, Minneapolis and more. Belize is known for its world-class watersports such as diving, snorkeling and fly fishing at its Barrier Reef, the second largest in the world. Off-property excursions include snorkeling in the Gladden Spit and Silk Caye Marine Reserve where Loggerhead turtles, stingrays, spotted eagle rays and nurse sharks congregate or nearby

Laughing Bird Caye National Park which is surrounded by crystal blue waters and stunning natural coral reefs The resort can arrange diving trips as well as certification courses.

Placencia is located at the southern tip of a gorgeous, emerald peninsula in southern Belize and offers guests a prime location to experience everything from ziplines through the jungle to ancient Maya Temples and cacao farms. With 16 miles of sandy beaches, the peninsula is surrounded by the Caribbean Sea to the east and the charming Placencia Lagoon to the west overlooking the Maya Mountains. Guests can fill their days with adventure or simply relax in the resort pool, unwind in The Siren’s Spa and have dinner and a tropical drink at Inky’s 19th Hole Restaurant.

Owners Brian and Brenda Montgomery went from Texas expats looking to build a family vacation home in Belize to resort owners hosting up to 80 guests daily at their luxury property.

The Village of Placencia is a quaint village, where you’ll find coffee shops, bistros, local restaurants, and the main boardwalk lined with local artisans. Sirenian Bay is situated near the middle of the Peninsula, with convenient access to everything Placencia has to offer.

The husband and wife owners have also purchased a five-acre private island off the coast of Placencia that will be developed and used for guest experiences in 2021.

In addition to Sirenian Bay Resort & Villas, Brian and Brenda own the highly rated tour company Captain Jak’s, which offers accommodations in the heart of Placencia Village as well as golf cart rentals and ocean and jungle tours, Inky’s 19th Hole Bar & Grill, and the only trolley bus and world class miniature golf course in Belize.

Hotelier & Hospitality Design

Room rates start at $325/ night for a one-bedroom bungalow


High temperature CO2 heat pump increases hot water efficiency Mitsubishi Electric has announced the launch of a new commercial heating system running on CO2 (R744) to deliver hot water up to 90°C and help businesses increase the efficiency of hot water production whilst significantly reducing their carbon footprint. The 40kW Ecodan QAHV high temperature air source heat pump is specifically designed for commercial sanitary hot water applications in hotels, leisure centres, hospitals, care homes, restaurants, schools and universities. Traditionally these are areas where gas boilers, combined heat and power systems (CHP) or electric water heating have dominated, but as the national grid has become ‘greener’ and decarbonised, the case for modern, electrically-powered air source heat pumps has become stronger and stronger. “This new unit is the perfect choice for organisations looking to meet their carbon reduction plan, and offers a low carbon solution that utilises the natural and stable refrigerant CO2” comments James Chaplen, the Senior Product Manager responsible for the QAHV. “These high performing units deliver an environmentally clean solution that enables compliance to strict local planning laws and helps to boost BREEAM points”.

Hotelier & Hospitality Design

Capable of flow temperatures from 55°C up to 90°C, the QAHV can produce large delta T’s when it maintains an inlet water temperature lower than 29°C. This also enables it to achieve a Coefficient of Performance (COP) of 3.88.


Seasonal efficiencies of the QAHV when producing sanitary hot water at 65°C have also been calculated to be 3 which, when compared to a typical gas boiler, can equate to overall carbon savings of up to 78%. These high levels of efficiency also provide significant savings in running costs and carbon emissions against direct electric heating systems. “Commercial heat pumps have been proven to be incredibly efficient for low temperature heating but they have struggled to show the same levels of carbon savings when producing sanitary hot water,” explains Chaplen, “the Ecodan QAHV has been designed

specifically to address this and, with the use of CO2, it also helps futureproof businesses in line with the next phases of the F-Gas Regulations.” The QAHV is designed to deliver high efficiency at high flow temperatures and uses a unique and patented twisted and spiral gas cooler to enhance energy efficiency. Three connected refrigerant pipes are wound around a twisted water pipe which maximizes heat transfer. The continuous spiral grooves in the twisted pipe accelerates the turbulence effect of water and also helps to reduce pressure loss within the heat exchanger which contributes to enhance efficiency.

is designed as an indirect system, the heat exchanger is protected in hard water areas and there is no requirement for the Water Regulations Advisory Scheme (WRAS) approval. At the same time, the system still meets all Health & Safety Executive guidance for Legionella. “We are expecting a lot of interest from designers of places such as hotels, hospitals and student accommodation but the system will work equally well in manufacturing processes or anywhere needing high volume and high temperature sanitary hot water,” adds Chaplen. “We can install the QAHV in a modular array of up to 16 units allowing for a total capacity of 640kW per system.”

Equipped with Mitsubishi Electric’s latest inverter scroll compressor technology, the QAHV can significantly increase the annual efficiency of a building. R744 or CO2 has a Global Warming Potential (GWP) of 1, which is the lowest possible, yet the unit can still provide full heating capacity down to -3°C outdoor temperature and operate efficiently and effectively right down to -25°C.

Overall, the new unit is ideal for anyone with strong carbon reduction targets who needs sustainable, energy efficient hot water production.

“We’re launching the QAHV at a time when interest in high temperature heat pumps is growing due to the decarbonisation of the grid”, adds Chaplen. “We’ve designed the QAHV to outperform other type of high temperature air source heat pump currently available on the market.”

Join Mitsubishi Electric next week for a webinar on the new QAHV and the transformative role commercial heat pumps can play in the built environment. The event takes place on Thursday 17th September at 2pm and registrations are open to all. register/5141476208979752715

The QAHV delivers significant improvements over current high temperature heat pumps including superb low noise levels of only 56 dB(A). Up to three BREEAM points can be achieved with the use of the QAHV, with 2 points through the use of CO2 as the refrigerant and another one point from the fact that the circuit is hermetically sealed. In addition to all of these improvements, because it

Further details on the system can be found here: https:// products/heating/commercial/ ecodan-qahv-monobloc-air-sourceheat-pump


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Are you still relying on “quick fix” conventional hand sanitizer dispensers to protect guests, diners and staff? These outdated systems are unhygienic, fragile, frequently need repairing or replacing and have a low capacity that means constant refilling. It’s time for a permanent solution: DispenserONE®. From a revolutionary dosing pump that delivers long life, low maintenance and smooth dispensing to a vast capacity range from 3,000 to 50,000 doses and remote access to remaining product level via your personal online dashboard, the days of empty dispensers and poor infection control are over. Plus, do away with disposable batteries thanks to DispenserONE®’s mains power connection and select a 17” screen version to unlock revenue from advertising and promotions. Choose the ultimate hand sanitizer system for a COVIDsecure future.

Utilise outdoor spaces with hygienic and maintenance free furniture! NBB are a UK based company established for over 26 years specialising in manufacturing attractive and hard-wearing outdoor furniture, fencing and accessories made from 100% recycled high-density polyethylene (HDPE), previously destined for UK landfill sites. Our recycled plastic furniture has a similar appearance to wood but offers many other benefits including a whopping 25-year guarantee and extensive cost savings to be made on annual maintenance.

Making better use of outside space With the current social distancing measures in place, making better use of outside areas within hospitality venues is an important consideration. We have a comprehensive range of picnic tables and dining sets, available on bulk discount offers. Whether you are looking for smaller two-person picnic tables, or a quantity of tables to fill out your outside space we will have the right product for you.

Safe, hygienic and maintenance free Recycled plastic is extremely hygienic, the non-porous properties make it possible to simply wipe clean between uses with a damp cloth or even alcohol-based disinfectant. The material will never rot or splinter, and it is resistant to insects and bacteria. Unlike with traditional timber furniture never again will you find yourself sanding, staining and painting your furniture every year, or paying out for replacement items following our great British winters. When you purchase NBB Recycled Furniture, you are provided with a guarantee that your furniture will remain free from natural defects for 25 years! Recycled plastic material will withstand the harshest of weather conditions, meaning you can leave your furniture outside with no worries year after year after year.

Sustainability at its best Plastic pollution is a major global issue with microplastics being found in our precious oceans, as well as our limited landfills being filled with plastic waste that takes an estimated 100 years to degrade. At NBB, we have been working to reduce plastic pollution in the UK since we introduced our Recycled Furniture business in 2013. Subsequently, we have saved over 30million plastic bottles from entering UK landfill!

Consideration of all your guests Our furniture range has been designed to cater for everyone. We have ensured we offer inclusive options for all your guests including a range of accessible picnic tables that have a dedicated space for wheelchairs or pushchairs, junior tables for your little visitors, heavy-duty refectory tables for large groups and chairs with deeper seats and longer arms for easier transitioning.

Bespoke options for your business Brand is important for any business, by choosing consistent brand messaging and brand colours where possible, you will be subconsciously promoting your business at every opportunity. To help you with this, we offer a selection of 12 standard colour options on most of our furniture range and can match this with recycled plastic fencing, bins and garden accessories if required. Customisable engraving can display your slogans or even logos, thus promoting your brand but also serving as a deterrent to theft.

What else? On top of all of the above, we also offer you: • ·Sustainable play equipment including our new Buddy Balance Trim Trail. • A fantastic range of table and chair sets for your al fresco dining areas. • Eco-friendly signposts and A-frame noticeboards. • Memorial furniture with plaques and/or engraving options. • Bins, bollards, planters and parasols. • Decking, walkways and parking solutions. • A bespoke design and manufacture service allowing you to create your own ideas. • BUNDLE OFFERS that save up to 15% on standard pricing. • FREE DELIVERY on all orders with a UK mainland delivery address*. We would love to see you join our group of happy customers that includes Chessington World of Adventures Resort, Farmer Palmers Farm Park, Bourne Leisure and Parkstone Yacht Club, all of whom have implemented NBB Recycled Furniture products at their venues. View our full range and order your sustainable furniture this at or call our friendly sales team on 0800 1777 052. *Please note free carriage excludes raw material orders. Free carriage is available to UK mainland destinations only and some locations may incur an additional supplement.

Why a greener future makes commercial sense post-covid As businesses are beginning to reopen following the recent pandemic, many hospitality businesses have been hit hard. But could the recent pandemic have handed the hospitality industry an opportunity to become more sustainable and see more guests as a result? David Lawrenson, Sales Director of Hospitality at Silentnight Group believes that it could be the push that businesses in the hospitality industry needs to choose sustainable options.

“Sustainability promotes a healthier environment, both inside and outside of a hotel property, and given the recent pandemic, this has never been more relevant.” Combined with the increased awareness of global environmental crises, sustainability has nudged from a niche concern to a mainstream opportunity. There has been a big shift in the way brands in other industries are responding to sustainability, and it could be time for the hospitality industry to follow suit. Becoming carbon neutral could soon be the minimum for hospitality suppliers, and there will be movement towards businesses becoming carbon negative.

Silentnight Group are a perfect example of how sustainability makes commercial sense. Through their eco-friendly product development, progressive work practices and their partnership with the Marine Conservation Society, Silentnight are determined to make the world a greener place, maintaining their position as a trusted mainstream brand at the same time.

As innovative brands begin to find clever ways to incorporate sustainable solutions into their products without sacrificing performance, guests will begin to expect this as standard and hold other brands and industries to account.

“Circular economy thinking makes perfect sense for any business because ultimately it’s about being a resource efficient business. In nature there is no waste as everything is recycled. We’re taking another industry’s waste product and converting it into new comfort fibres, therefore adding value by making new consumer goods which can then be deconstructed and recycled again at the end of their life.” Angela Moran, Product Strategy Director at Silentnight.

What’s next for Sustainability in hospitality? David Lawrenson, Hospitality Sales Director at Silentnight believes that the shift towards sustainability in the hospitality industry is being driven by younger people harnessing their spending power.

encourage younger clientele to take note. By not focusing on sustainability, businesses could be driving away the socially conscious guests of the future. If sustainable practices can encourage guests to consider staycations and visits to hospitality businesses at a time where international travel is fuelled with uncertainty, this will bring a much-needed boost to the UK hospitality industry.

We know that eco-friendly options are a big factor in the purchasing decisions of millennials. For a business in hospitality, this could mean that choosing greener products and harnessing sustainable practices may

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British entrepreneur develops a product to provide a helping hand to the UK’s hygiene efforts LedgeMate is an antibacterial shelf for public spaces and bathrooms that kills 99.9% of bacterial growth A young British entrepreneur has designed a product to improve the UK’s hand hygiene routines. Ledgemate is an antibacterial shelf that enables people in public spaces to place their belongings safely and cleanly while washing their hands. Despite its simplicity, it is a ‘first-ofits-kind’ model that prevents 99.9% of bacterial growth while addressing a glaring gap in the market when it comes to our bathroom behaviours. In addition to the shelf, LedgeMate also serves as a changeable notice board that can; remind the public to wash their hands, alert them to any key venue messages or protocols around hygiene or serve as a platform for other advertising or brand messages.

Hotelier & Hospitality Design

“We all been to the bathroom and had nowhere to place our phone, keys or coffee but either on the floor, on the toilet or next to the sink”, said Ledgemate founder, Matthew Marshall. “As consumers, customers and visitors we’ve always put up with it but, at a time when hygiene


and the risk of cross-contamination and infection is so acute, this product only serves to underline how potentially dangerous these types of environments have been - especially as they are a breeding ground for bacteria.” The launch of LedgeMate comes as the UK is recording record increases in COVID case numbers, underlining the importance of ensuring public spaces and bathrooms remain clean. Indeed, the World Health Organisation and governments around the world cite hand hygiene as one of the most critical factors in preventing the spread of this (and many other) virus. In addition to general bacterial testing, LedgeMate has also been tested against feline coronavirus where results showed a reduction of 99.4% of that specific virus in two hours. The product requires no maintenance or instructions to use. Matthew continues, “Hand hygiene has always been important and this

isn’t a flash-in-the-pan development designed to capitalise on the here and now. The fact is that schools, airports, stadiums and many other public environments have all historically underserved their customers when it comes to hygiene and cleanliness and that is something that has to change.” LedgeMate is priced at £24.99 and can be colour customised for any venue. It is delivered ready to install, with an average install time of under five minutes. Following the development of LedgeMate, Matthew is a finalist at the Great British Entrepreneur Awards in the ‘pivot entrepreneur of the year category’. The winner will be announced this evening, 23 September. To find out more about or to place an order, please visit

WELL Health-Safety Rating Supports Hotel & Resort Leaders in Getting Back to Business Rating criteria for facility operations and management informed by WELL Advisory for Hotels and Resorts, representing leading hospitality organizations worldwide.

The WELL Health-Safety Rating is an evidence-based, third-party verified rating for all new and existing building and space types focused on operational policies, maintenance protocols, emergency plans and stakeholder engagement strategies to help organizations prepare their spaces for reentry in a post COVID-19 environment. The WELL Health-Safety Rating includes insights collected through the WELL Advisory for Hotels and Resorts – comprised of representatives from Mandarin Oriental Hotel Group, Karisma Hotels & Resorts and Loews Hotels (among others listed below) – along with co-chairs Richard Carmona, 17th Surgeon General of the United States, and Stacey Rizza, M.D., Professor of Medicine-Infectious Disease and President of the Staff at Mayo Clinic Rochester.

“Hotels and resorts are among the hardest hit by COVID-19,” says Rachel Gutter, IWBI President. “By earning the WELL Health-Safety Rating seal, properties signal to guests and employees that evidence-based protocols, grounded in science, have been adopted and verified with thirdparty document review.” The WELL Health-Safety Rating provides a centralized source and governing body to validate efforts made by owners and operators through third-party document review. The criteria are organized within the below 5 categories: • • • • •

Cleaning and Sanitization Procedures Emergency Preparedness Programs Health Service Resources Air and Water Quality Management Stakeholder Engagement and Communication

“The hospitality industry has taken great steps to establish guidelines in response to the COVID-19 pandemic, including the centralization of best practices across many disciplines,” says Michael Dominguez, CEO of Association of Luxury Hotels International. “This is an

opportunity for property owners and operators to extend their work with thirdparty documentation review, which is a critical step in verifying the adoption of these practices.” Participation in the program requires submission of policies, protocols and plans for third-party document review and annual verification. Upon achieving the designation, IWBI will issue the property a WELL Health-Safety Rating seal. The WELL Health-Safety Rating draws on principles established by IWBI’s WELL Building Standard, the premier standard for healthy real estate, which has already surpassed 630 million square feet in registrations across 63 countries since inception. The WELL Building movement has been further amplified by over 12,000 WELL Accredited Professionals (APs) and registrants across the globe.

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Hotels and resorts worldwide can now register for the WELL Health-Safety Rating for Facility Operations and Management through the International WELL Building Institute (IWBI), a public benefit corporation focused on the ways buildings and spaces can help protect people’s health and well-being.


Deep sea diving Instructor turned coffee entrepreneur says it takes more than just ‘a passion for beans’ to run a successful coffee business What’s the connection between a deep-sea diving instructor and running a successful coffee roasting and wholesale business?


he answer can be found in the back-story of Youri Vlag (originally from The Netherlands) who - following a career under water - created a successful business on dry land, Limini Coffee, back in 2008. After training as a barista, and working through various roles in the coffee industry, Youri’s passion for all things coffee encouraged him to establish Limini Coffee with his wife Samantha. Their Yorkshire-based business began by providing the support, training, equipment and supplies needed to run a coffee shop. Since the early days, Youri has developed his own ethically sourced freshly roasted Espresso blends that are now served and enjoyed by hundreds of independent coffee shops across the UK, The Netherlands, Ireland, Belgium, France, Spain and Germany. Their initial passion remains undiminished. Whilst some players in the independent coffee market come and go, Youri and Samantha have built their sustainable business on a relentless passion for coffee quality, and a commitment to their suppliers and customers.

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Limini Coffee focuses on roasting specialist blends, and boasts strong ecological credentials including a gas coffee roaster (Robbyn) which uses 80% less gas than traditional roasters, and active support for World Coffee Research.


Youri also delivers daily courses in How To Start a Coffee Shop, Barista Skills and Latte Art. Youri says: “We have been providing training courses for the past 12 years. We were probably the first coffee company to offer and develop the ‘How to start a coffee shop’ course and we teach this every single day to independent coffee shop owners from across the UK.” “We’re here to help new coffee shop owners realise that it takes more than just passion for beans to run a successful coffee business.”

He adds: “Many people will start a coffee shop without really knowing how to do it or having the background that is needed to get off to a good start. Much is left to chance and hoping it will all work out. We provide this course because we know how to run successful coffee shops and we have in-depth knowledge from all our customers all over the UK.”

and margin planning, equipment choices, coffee shop layout and managing staff.

“In the two day course, we focus on coffee, naturally, and so the first part of the training is the barista course. Our clients learn all about coffee and how to make it. We teach to the highest standards and at the end of the course our baristas are able to produce the most delicious coffees.”

Such is the demand that the Limini Coffee team teach the “How to start a coffee shop” course almost on a daily basis and the team has trained many people who are now happy successful coffee shop owners. “Our clients tell us that the initial training was very beneficial and we see this when we visit their shops” says Youri.

The second part of the ‘How to start a coffee shop’ course is about everything else that is involved around setting up a successful coffee shop. It covers a range of topics, including licensing and planning permission, lease negotiations, sales

He adds: “We never want to stifle our clients’ passion for coffee, says Youri, but it’s also important to teach them the key business skills that will help their independent coffee shops become the success they deserve to be.”

Manufacturer of Unique Designer Furniture Opens Up its Business to the UK Market A family-owned and run company based in South Africa, Woodbender is seeking customers and opportunities within the hospitality, commercial, retail and residential sectors.


Having spent three decades establishing a trusted reputation within the trade furniture industry, Woodbender is excited to be launching into the UK market. Speaking of the development, General Manager Andrew Mast comments: “There’s no denying that 2020 has been a challenging year for businesses worldwide. However, at Woodbender we understand it is not the time to stand still. We have taken this year as an opportunity to assess our market and expand our offering, opening up our business to

the UK and beyond. Our exceptional craftsmanship, seamless production and bespoke service teamed with our unwavering reputation puts us in an excellent position to make this move, and we’re excited to see what the future holds for Woodbender in the UK.” Inspired by the old-world tradition of bending solid wood, each individual piece of furniture is specially handcrafted using sustainably sourced timber, offering the perfect balance between functionality and beauty. A name that is proudly synonymous with distinction, durability and finesse, Woodbender

is able to offer customers in the UK a competitive price point for its furniture without compromising on quality or design. Handmade to order according to each client’s timber finish and fabric specifications, Woodbender also offers a completely bespoke service to its clients, enabling the company to fulfil any manner of project requirement, whilst delivering unique character and exceptional design each and every time.

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or over 30 years, Woodbender has been handcrafting beautiful solid bentwood furniture that is built to last. Proudly South African, the family-owned and run company prides itself on its expert craftsmanship and highquality standards, supplying its collection of made-to-order dining chairs, bar stools, occasional chairs, children’s furniture, tables and recently launched outdoor furniture to private homes, restaurants, interior designers and hotels in South Africa and internationally.


Innovations in food and air Successful restaurants, like all effective businesses, rely on sustained innovation.

coronavirus – are charged by the ions, causing them to cluster and be caught in filters. As they divide to reproduce, bacteria and virus cells bond with oxygen ions and are destroyed. Odorous gases and aerosols oxidize on contact with oxygen ions and are neutralised. An excellent example of this can be found at Sketch, a myriad of restaurants, bars, contemporary art gallery and a three-star Michelin restaurant in London’s Conduit Street, Mayfair.

Hotelier & Hospitality Design

Founded and owned by Mourad Mazouz, a Parisien restaurateur who has lived in the capital for more than 23 years, Sketch has become a pioneer in the battle against coronavirus as the first restaurant to be retrofitted with an innovative air purifying system available from leading air conditioning supplier Klima-Therm.


The ground-breaking bipolar ionising air units protect staff and customers at the restaurant by purifying the restaurant’s airflow and, thus, decreasing the number of viruses and bacteria suspended in the air by a whopping 95%. In fact, Mazouz is so pleased with the installation that he is rolling it out to his restaurants in Heddon Street in London as well as in Paris The range of bipolar ionizing air cleaners available from Klima-Therm offers a host of features and benefits to restaurant businesses and their customers. For example, they are:

• • • • •

• •

Safe. Fast and easy to install, avoiding costly and time-consuming disruption. Inexpensive. Exceptionally energy efficient. Highly effective at removing the COVID-19 virus as well as other pathogens and larger particulates. Easily adapted to fit existing HVAC equipment. Low-maintenance and therefore economical to operate in the long-term.

Much like sunlight does in the atmosphere, bipolar ionization produces a natural bio-climate rich in positive and negative oxygen ions. The negative ions contain an extra electron while the positive ions are missing an electron, resulting in an unstable condition. In an effort to restabilize, these bipolar ions seek out atoms and molecules in the air to trade electrons with, effectively neutralizing particulate matter, bacteria and virus cells, odorous gases and aerosols, and volatile organic compounds. In practice, airborne particles – including viruses such as novel

Bipolar ionization technology is superior to other air purification because it proactively treats the air in the occupied space at the source of contamination. Klima-Therm is one of the first companies to introduce air purification technology into the UK to protect against COVID-19 and other potentially dangerous airborne particles. The company has more than 40 years’ experience in the HVAC sector with a reputation for supplying high quality, ultra-high efficiency building services equipment such as chillers, heat pumps, air handing units, fan coil units and chilled beams. Klima-Therm can supply an air purification solution that is tailormade for each client, taking into account its specific requirements and circumstances. It can also offer valuable advice on the complete HVAC system and how to maximise its efficiency and cost-effectiveness. For more information, contact Tim Boxall, technical manager, KlimaTherm (telephone: 020 8947 0886; e-mail:

AMY FALBAUM & ASSOCIATES CELEBRATES 10TH ANNIVERSARY Amy Falbaum & Associates (AF&A) will be celebrating its 10th anniversary by announcing a menu of new services.


n addition to executive-level recruiting, AF&A will now offer in-house recruiting, short-term staffing, and career fair guidance to assist companies as they reopen as well as interview and job search coaching for candidates. AF&A grew its reputation as a hospitality headhunter for fine dining restaurants in Manhattan and has expanded its reach into talent acquisition for several different industries in New York City and across the United

States, including consumer packaged goods (CPG), quick-service, cannabis, and technology, making placements such as director of operations, director of human resources, vice president of sales and marketing, general manager, chief financial officer, and chief operations officer. Amy Falbaum & Associates uses a unique and thoughtful process to find the most innovative and entrepreneurial talent. AF&A has a proven track

record of placing senior-level talent such as executive chef, corporate chef, pastry chef, and director of food and beverage positions with private country clubs, luxury boutique hotels, and high-end wellness centers. AF&A and its team of recruiters bring decades of diverse and hard-earned hospitality experience, enabling them to understand the unique requirements for important roles in established and growing companies.


New YOUNG bath screen collection from Novellini. Designed and manufactured in Italy. All Young bath screens are fitted with rise and fall metal hinges, double seals and chrome optional anti-splash trim for a secondary seal. Available in black, white, silver and chrome finishes. No more damaged bath panels and flooded bathrooms


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OFFSITE SOLUTIONS DELIVERS SECOND BATHROOM POD CONTRACT FOR ZEAL HOTELS Offsite Solutions, the UK’s leading bathroom pod manufacturer, has delivered its second hotel bathroom project for developer Zeal Hotels – a £700,000 contract for main contractor Midas Construction. Offsite Solutions has manufactured 136 steel-framed bathroom pods for the new £11.8m Ibis Plaza Hotel at Woodlands Court Business Park in Bridgwater, Somerset. Due to open early 2021, the new hotel will provide quality accommodation for people working in and visiting the area. This project follows Offsite Solutions’ completion of the bathroom contract for the Holiday Inn Express which was built by Midas Construction, part of the Midas Group, for Zeal Hotels, also in Bridgwater. The stylish shower rooms for the Ibis Plaza were fully fitted out offsite and craned into position to reduce the installation time to just a few hours. The pods feature a large walk-in shower with a fixed glass panel and pivot glass door; a contemporary square hand basin mounted on a floating black granite-effect shelf with a black-finished metal towel rail below; wall-mounted toilet with brushed satin dual flush fitting, and Roca sanitaryware.

Hotelier & Hospitality Design

The tiling was finished to the highest standards using full tiles to achieve the client’s brief for a crisp and clean appearance. Large format dark grey porcelain tiles were used for the floor and bottom two rows of wall tiles. A retro-style brick-shaped metro tile in off-white contrasts effectively with anthracite grey grout for a simplistic and elegant aesthetic.


The only variations in the bathroom pods were for left and right-hand formats to optimise efficiency in offsite manufacturing Tony Clark, Commercial Director of Zeal Hotels, said, “We decided with our construction partner Midas that bathroom pods for these two projects were the way forward. The use of offsite manufacturing for the shower rooms brought a level and consistency of quality that is

extremely difficult to achieve with in-situ construction. The pods for both schemes were designed at the early stages so the bathrooms are manufactured before work started on site. This approach worked very well.” Neil Lewis, Senior Project Manager at Midas, said, “Midas has used Offsite Solutions’ bathroom pods extensively and for 16 projects to date – from hotels to student accommodation. In addition to the quality benefits, pods reduce time on site, involve less subcontracted labour and less supervision of trades. These factors all contributed to improved efficiency on site.” Offsite Solutions offers the UK’s largest range of pods to suit many different building types and

applications. Options include steel-framed bathroom pods with porcelain-tiled finishes for high-end apartments, PRS, student residences and hotels; robust and low maintenance GRP composite shower pods for student accommodation, build-to-rent, care homes, social housing and healthcare; hybrid pods for specialist projects, and awardwinning demountable GRP pods for ease of installation in refurbishment schemes. Offsite Solutions has also developed steel-framed utility pods for apartments or studios for build-torent or build-to-sell developments. For further information, visit, call 01278 780807 or email

Washroom Facilities a critical part of Your Business Just had a refurbishment – Secure your investment with the Unbreakable door lock Burstcatch! • • • •

Safe Secure Ensures privacy Unbreakable toilet door lock

Weddings, birthdays, anniversaries, times like these bring family and friends together, and a safe secure environment is essential for all. Modern hotels offer a luxury environment and bathroom facilities are no exception, a clean, fresh, and most importantly a presentable secure washroom is essential. Bathroom facilities are somewhere we all need to visit so presentation is of the upmost importance. Burstcatch ensures both privacy and security, of your bathroom cubicles with its unique and patented vandal resistant design. Built to last and suitable for use in high traffic areas/ Burstcatch is designed to operate flawlessly in the washroom environment. Burstcatch is suitable for use in all types of washroom whether fitted with standard 44mm doors or prefabricated toilet cubicles.

Burstcatch is fitted as standard in the UKs largest pub chains JD Wetherspoon, Mitchell and butler, Amber Inns, Stonegate and Missoula bars, and ensures their washrooms are always 100 percent operational at all times ensuring the financial benefits every day and ongoing customer satisfaction.

Burstcatch ensures Privacy with Unique Anti- breakage door design Works with all types of toilet cubicle doors Built to last No need to constantly replace Built to save you money Guaranteed to save your toilet door frame and locks from vandalism and accidental damage. With weddings and special occasions aplenty it is essential your toilet doors stay operational, Burstcatch will give you the peace of mind that once fitted you will no longer have to call out service engineers to repair your cubicle doors. A call out can cost £60.00 plus per call, so its a simple calculation to see Burstcatch

is a valuable investment. Prices start at only £28.00 plus vat to secure your investment! Customer safety is ensured with our unique patented design.

How it works Burstcatch offers the same amount of security as a normal door lock. If excessive force is applied the lock will release therefore the door will open without any. damage to the door, door frame, or door lock and catch allowing no repair bills and no call out fee - Burstcatch gives you the freedom to concentrate your precious time on your customers instead of washroom repairs. Burstcatch also offers access to a cubicle in an emergency, ensuring safety without the expense of replacing the lock etc. Burstcatch comes with a 2 year guarantee ensuring your piece of mind. Burstcatch is easy to fit to all cubicles, and can be easily fitted by your own inhouse maintenance team. Call for technical support on 0151 608 8666 or log onto our web site

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