Hotelier & Hospitality Design - July 2021

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July 2021: Industry News, Openings & Refurbishments, Technology, Recommended Suppliers...

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CafeCulture Ltd, 6 Edith Road, Orpington, Kent. BR6 6JQ

Contents July 2021

Contact Us Dan Draper

Publication Manager 01843 570940

Jodie Little




REFLECTS W IT E 3895 Hotelier and Hospitality AW.indd 1



Anthony Field

Editor 01843 570940




Hotelier & Hotel Design Magazine is the leading publication and established web resource in the business. Providing comprehensive reporting on hotel industry news and exclusive coverage of the latest ecological-friendly green hotels and bar designs, HHD Magazine keeps you updated on the latest hotel trends in technology and innovative ideas.

Publishing Director 01843 595818

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Industry News

Grosvenor announce new hospitality openings in Mayfair and Belgravia

Hotelier & Hospitality Design

Grosvenor Britain & Ireland has announced the arrival of new hospitality occupiers to Mayfair and Belgravia.


The new openings, which open over the next three months, include the launch of new concepts from British restaurant group The Ivy and Deliciously Ella as well as new pioneering independent businesses including Bonadea and Shan Shui who will mark their first opening in the capital..

success of its St Paul’s location, serving tantalising dishes with a stunning interior design. Also coming in August to Ebury Street in Belgravia will be The Ganymede the second London location from Lunar Pub Company which will offer modern-European cuisine from Oliver Marlowe.

June 2021 will see the opening of boutique dessert shop Crème London, Bibi, a new 35-cover restaurant from Chef Chet Sharma on North Audley Street and Plants by Deliciously Ella, the concept café by Deliciously Ella on Weighhouse Street in Mayfair. In the same month, Belgravia will welcome plant-based fast food restaurant Neat Burger and Southeast Asian fusion restaurant concept Shan Shui to Buckingham Palace Road. Salad bar Atis will also be bringing its health-focused concept to Belgravia.

The new occupiers will follow a series of successful new openings to Mayfair and Belgravia over the past six months. Mayfair’s illustrious Mount Street marked UK debut of Barbara Sturm in April 2021 and welcomed Browns’ newest retail store on Brook Street with a new indoor dining experience, Native at Browns. Belgravia saw the arrival of Nordic and Japanese retail and dining experience at The Pantechnicon on Motcomb Street in November 2020 and Chestnut Bakery on Elizabeth Street earlier this year.

In August, The Ivy Asia, the latest concept from The Ivy Collection, will open its doors in Mayfair. With 9,418 sq.ft of space on North Audley Street, the iconic Asian version of the Ivy will build on the

Grosvenor has transformed its marketing strategy to accelerate footfall growth & support tenant sales with a new, exciting brand platform for each neighbourhood,

an always on digital paid media & influencer programme & rich, dynamic editorially led new websites for each brand. These programmes are designed to maximise the conversion of digital interest to qualified footfall into Mayfair and Belgravia. And, in a first from a UK property company, Grosvenor launched a new flexible and innovative financing model in 2020 to invest in tenant growth a time when bank funding is constrained. The Tenant Investment Fund has already backed the launch of two new hospitality venues – JKS Restaurants’ latest venture, Bibi, in Mayfair and up and coming salad bar and bowl concept atis in Belgravia. Joanna Lea, Retail Director, Grosvenor Britain & Ireland comments: “We know that world class, destinations aren’t enough, businesses want more from their landlord than a place to simply showcase their products. So, we’re constantly innovating to ensure we attract the very best new concepts and driving all-important customers to our places. Our Tenant Investment Fund, flexible leases and investment in marketing, outdoor dining and experiences are just some examples of how we’re achieving this. “This partnership approach, strength of new openings in Mayfair and Belgravia and growing footfall on our streets are creating excitement and confidence in our places.”

Industry News

The Queens Hotel Opens New Restaurant Amid £4.4m Refurb ‘Restaurant 1985’ was designed with help from London design studio, Studio Kinford.

a menu that will change seasonally and reflect the wonderful produce we have on our doorstep.

As part of the refurb, the team focused on creating a “home away from home” experience for guests using a balance of traditional bespoke furniture and mid-century vintage items, to “harmonise and compliment the hotel’s Edwardian character”.

“Being a coastal hotel, we thought it was important to reflect our location with a number of fish dishes ranging from Tandoori Monkfish to Pan Roasted Cod and Sea Bass.”

In addition, the hotel has appointed Simon Hartnett as new executive chef of the venue. Hartnett trained at Highbury College and worked at Harbour Hotel in Southampton and two rosette gastro pubs before taking up his new role. He said: “I am Pompey born and bred and have always seen the Queens Hotel as a sleeping giant, with so much potential. We have assembled a great kitchen team and together we have created

Jodie Chamberlain, food and beverage manager, added: “We have focused on creating a relaxed fine dining experience with an emphasis on using the best possible local produce to make delicious food. “We want 1865 to be the restaurant you choose because it offers the best food in wonderful surroundings – and we can’t wait for people to come and sample our exciting menu.” The Queens Hotel, is a Grade II listed building, and currently houses 74 rooms, two bars and a restaurant.

Hotelier & Hospitality Design

In addition, the hotel has appointed Simon Hartnett as new executive chef of the venue


Fairmont Olympic Seattle Steps Into a New Era With Completion of Historic Restoration Project Unveils Transformed Lobby and Shines Light on Storied Past


oulful landmark. New passion. Located in the heart of the city since 1924, Fairmont Olympic is Seattle’s iconic hotel and the home away from home for many generations. On April 30, 2021, this timeless landmark unveiled the first chapter of its grand restoration, debuting a transformed main lobby, new Olympic Bar and updated event spaces. As the setting re-emerges, it reveals a new, one-of-a-kind kinetic art installation displayed atop Olympic Bar and shines a light on a few historic elements of the hotel’s storied past.

Evolving for a New Era Fairmont Olympic Hotel’s $25 million grand restoration commenced in January 2020, signaling the largest renovation project for the historic hotel in 40 years. The Olympic Hotel tapped Spanish design studio Lázaro Rosa-Violán (LRV) to create the interior vision and design for the hotel which celebrates its storied grandeur with a lush new vision of Seattle luxury. Inspired by the near 100-year presence of The Olympic in Seattle, the lobby effect is a seamless reinterpretation of the soul of the hotel that satisfies the modern traveler’s need for polish, elegance and vital design. Standing on the design pillars of heritage, layering, lighting and color, the lobby concept mixes greenery, rich textures, inventive modern forms and the glow of warm lighting. The transformed lobby blends existing historic finishes with new notable elements including a show-stopping art installation above the center lobby bar.

Hotelier & Hospitality Design

Working in tandem with LRV, Parker-Torres Design Inc. designed the meeting rooms. In 2016, ParkerTorres completed a $25 million renovation at the hotel which included a total renovation of all guestrooms and corridors.


Both design partners worked hand-in-hand with MG2, the Architect of Record, who orchestrated a choreographed alliance between restoration partners. MG2 oversaw the handling of code enforcement, city processes, design reviews, execution and final delivery while simultaneously navigating ADA regulations and preserving the integrity of vintage finishes, fixtures and woodwork. Later this year, the second chapter of the grand restoration story will debut a new culinary flagship that will reflect the evolution of the hotel’s beloved The Georgian restaurant and introduce an intimate spirit drinker’s enclave located behind a hidden bookcase in the main lobby.

Destined to be Seattle’s Hotspot Predominately featured in the center of the lobby, Olympic Bar fully transforms the space, offering visitors and Seattle locals alike an exquisitely designed stage to gather and connect. With a design that is bold, classic, clean and sumptuous, Olympic Bar debuts as a beacon for drawing new life and rhythm into the heart of the hotel. Glittering details bring a new sophistication to the historic lobby and new design elements enchant guests with an ageless glory. Olympic Bar currently offers all-day dining seven days a week and hosts the hotel’s famous Afternoon Tea service Saturdays and Sundays. As the day continues on, this bold new bar transforms into the city’s finest downtown bar and social scene. Offering carefully crafted drinks reflective of the city and a wine and beer selection chiefly drawn from the local region, Olympic Bar demonstrates a refined cocktail culture unlike any in Seattle. Instagram: @OlympicBarSeattle

A Moving Tribute in Art Form A tribute to the aristocratic adventures of the past and tech masters of tomorrow, Olympic Bar exudes unexpected details and curiosities including a kinetic art installation above the bar, which transports guests into a whimsical place of imagination. The dynamic art installation was designed by Spanish design studio Lázaro Rosa-Violán (LRV), the same team responsible for the restoration project’s vision and design. Inspiration for the art piece was sparked by Fairmont Olympic’s historic hotel logo – a ship – which is still visible on the lobby’s elevator doors today. From this inspiration, the design team used nautical elements and materials such as wood, iron, sails, and rope to construct the art piece. As a kinetic display powered by motors, the art piece brings soft, ocean like movement to the lobby, while casting dynamic shadows on the vaulted ceiling created by technical lighting installed below. Unique to any piece in the world, the art installation is a sum of expert engineering and creative craftsmanship. Made up of over 400 pieces, every part of art installation is handmade, from the metal structural poles to the

LRV worked closely with FUHTAH Engineering and Prototypes out of Barcelona, Spain to materialize, engineer, and install the piece. Consisting of eight motorized wheels, each independently moving from the rest, the art piece was specifically assembled in a 21-group sequence which cannot be altered.

Historic Elements Shine Anew Restoration of Original Flooring:During the initial phase of the restoration, some of The Olympic Hotel’s original terrazzo and marble flooring were uncovered on multiple staircase and staircase landings. This original flooring was hand-laid by artisans from Italy in 1924 when the hotel opened and was hidden by carpeting for over half a century. This original historic flooring was repaired, restored and refinished to its original splendor. For a look into the uncovering and restoration of the original flooring, click here. Relocation of Ornate Chandeliers: The Olympic Hotel’s most celebrated and ornate crystal chandeliers are those from The Georgian Restaurant and Spanish Ballroom. Crowning statements of elegance, grace and glamour, these historic chandeliers presided over decades of celebrations and momentous occasions. It was of utmost

importance for the hotel to retain these treasures from the past during the grand restoration, so they continue to be a part of the hotel’s historic story for centuries to come. Weighing close to 300 pounds each, the chandeliers were carefully dismantled; removing, labeling and carefully wrapping each individual crystal. Following a full restoration, the chandeliers were meticulously reassembled to their original brilliance and placed in their new location, the foyer adjacent to the Spanish Ballroom. The Spanish Foyer is a fitting place for their relocation, as this space in 1924 was the Assembly Lounge, a gathering place for Seattleites. For a behind-the-scenes look at the relocation of the ornate crystal chandeliers, click here. Meticulously Curated History Walk: Paying tribute to The Olympic Hotel’s rich heritage and history, the new history walk wraps around the Mezzanine level. Through old photographs, newspaper articles, historical documents and artifacts such as the first guest registry and guest correspondence letters, these visual elements give a glimpse into the early days of our iconic Seattle hotel. For a glimpse into the history walk, click here.

Seattle’s Great Beauty, Reborn Go behind-the-scenes of the grand restoration by viewing the time-lapse video series on Fairmont Olympic’s YouTube channel.

Hotelier & Hospitality Design

wooden pieces and decorative items, with the exception of some mechanical pieces.


Hotel increases minimum pay for 100 plus team members above Real Living Wage Independent Cornish hotels, the Scarlet and Bedruthan became a Real Living Wage Employer through a three-year journey, now both hotels have increased all people’s hourly rate to above the Real Living Wage.


he Real Living Wage is an independently-calculated rate that ensures workers can meet the cost of living and earn enough to support themselves and their families. It goes beyond the government’s Minimum Wage. The Real Living Wage commitment will see everyone working at the Scarlet and Bedruthan receive a minimum hourly wage of £9.50 regardless of their age. This rate is significantly higher than the government minimum for over 23’s, which currently stands at £8.91 per hour and this change will positively affect over 100 of their hourly paid team with further salary reviews in September for the remaining team. This significant investment is only part of a new approach to become one of the UK’s most respected brands. The hotels feel now more than ever that this positive investment will encourage others to consider and follow their lead.

Hotelier & Hospitality Design

The hospitality industry has traditionally been a low paying sector coupled with high operating costs, this combined with the current ongoing recruitment challenges partly due to the pandemic, Brexit and severe lack of affordable accommodation and housing in the Southwest is something that doesn’t sit well with the owner Emma Stratton.


With the welcome return of opening, a busy year ahead and evidence of the hardship faced by their employees and their families, as a conscious employer, they could no longer not take this action. Owner of the Scarlet and Bedruthan, Emma Stratton said: “Employee hardship is not seasonal, the impact is longer term and we believe paying well should be the foundation of our business not a short-term fix to the current challenges faced in recruitment by the hospitality industry. Seasonal bonuses or

temporarily inflated rates of pay do not provide any longevity of financial and job security. “Now more than ever it makes good business sense to invest in paying the Real Living Wage to ensure that team members come to work feeling motivated and focused rather than worrying about making ends meet. Providing a good standard of living enables employees to be amazing at what they do and the Scarlet and Bedruthan hotels see it as an investment in the long-term sustainability of the businesses. It’s a conscious decision to do the right thing. The long-term benefit will be to create a team of world class hoteliers who deliver the best service in the business, through teamwork and looking after their team beyond the hotel doors. “It is as much about our people as it is our focus on sustainability. We want our guests to make a conscious choice about where they stay and actively support brands on a local and national level that demonstrate their ethical practices. We firmly believe that our guests are ‘Conscious Consumers’ and this will resonate with them.” Offering the Real Living Wage allows guests, who travel with a conscience, to know their custom is giving proper futures to the team

and providing leadership to the hospitality sector. The brand naturally attracts guests who understand their vision as an ethical and sustainable group. The hotels will ensure they extend their message to their guests, who they refer to as the ‘Conscious Consumer’, reassuring them that not only are they staying green they are also supporting the future of their employees. Stratton concluded “We want to be transparent, ethical, and diligent about the care of our employees. Investing in talented, skilled people who bring their passion and motivation to work just makes sense. We see this as a hugely important investment in ensuring the stability of our business and recognising the importance of our team, which is our most valuable asset. It’s something that should be high on every business agenda regardless of sector and we hope we can demonstrate that it is possible to deliver even in the most challenging of circumstances. This is after the start of a long-term investment.” H&C News congratulates Emma Stratton on demonstrably supporting the future of her valued team members working alongside her in being hospitable to their guests, bravo.

© CCI Entertainment LTD

When not being forced to pull heavy sleds, dogs are chained to barrels or wooden boxes.

MILLENNIUM HOTELS: BREAK THE CHAIN—STOP SPONSORING THE IDITAROD The Iditarod dogsled race is an Arctic nightmare for dogs who are forced to pull heavy sleds for 1,000 miles in under two weeks through biting winds, blinding snowstorms, and subzero temperatures. Every year, hundreds of dogs are pulled out of the race because they’re ill, injured, or too exhausted to go on. More than 150 have died as a result of the Iditarod, most often from aspiration pneumonia caused by inhaling their own vomit. Millennium Hotels and Resorts is sponsoring this cruelty.

Take action at

Smart Lighting Experts Set to Light Up Homes with New TV Commercial

It’s time to Make Light Work of bringing a golden glow to your favourite indoor and outdoor spaces – that’s the message from leading smart light provider 4Lite as they launch their new TV campaign.


he lighting industry experts unveiled their spring campaign on More4 on Good Friday, showcasing how integrated WiZ Connected technology makes lighting your home or garden a symphony of simplicity. The advert is lighting up screens across More4, HGTV and 4oD, showing a homeowner conducting his way around his home’s smart lighting fittings in time to classical music, showing how easy - and enjoyable - it is to create bespoke lighting schedules and themes to compliment your lifestyle needs. It also highlights how smart phones and voice assistants, like Hey Google, are used to control smart lighting, improving home automation, security and entertainment.

Hotelier & Hospitality Design

Rachel Morris, Marketing Manager at 4lite, said: “A house is often made a home thanks to its lighting – it can transform your mood and the ambience of your day. And given how


much time we’ve been spending at home lately, it makes sense to make your light work for you. “Whether you need the right lighting for day-to-day activities such a cooking, watching TV or working from home, or if you just want the right mood at the touch of a button, our new TV commercial focuses on how smart and efficient our products are in enhancing customer’s daily lives.

colour when the doorbell rings or to let you know your pizza is on its way, 4Lite has it covered.

“Our products have been developed with leading WiZ Connected technology, and we have a building a relationship with Google which, when paired with our smart lighting range, helps the customer create a connected eco-system in their home.”

In addition to the commercial, which will be accessible on TV, online and across social media, 4lite is launching new pendant fixtures in April, which can be paired with their smart light bulbs, to further enhance the home lighting experience.

4Lite products are known for both offering optimum energy efficiency, and for their intelligent smart features at the touch of a button or on voice command that allow your lighting to adapt to your lifestyle. From bedroom lighting that replicates circadian rhythms to smart bulbs that change

Smart lights can make a huge difference to interior and exterior spaces such as adding effects of dimming to create ambience or colour temperature change for wellbeing and circadian rhythm. Additionally, integration allows customers to create a fully connected home with smart door sensors, air purification devices and a smart alarm system which are just some of the huge benefits of switching to smart lighting. To purchase 4lite’s smart lighting products and fittings range, visit leading retailers including Wickes, Toolstation, Costco, Robert Dyas, and Maplin. For more information on 4lite, please visit:

You Can’t Manage What You Can’t Measure Mass testing continues to dominate the headlines and Government thinking in terms of getting people back to work and the economy moving. It is similarly being discussed as a tool to kick-start our leisure and hospitality sectors. Stuart MacLennan – CEO, Circular1 Health

There is no doubt that ‘cost’ has been a factor in these debates, and that is understandable; an arguably more important element has been accuracy. As a result, we seem, as a nation, to have been drawn to a conclusion that if you want a more expensive testing option with a higher degree of accuracy you have to take one route, whereas if you are prepared to sacrifice accuracy (within limits that are still acceptable/ safe) in order to pay less then you have to take another. The choices, however, are not binary: this is not a VHS versus Betamax moment, for those of us old enough to remember. There are many different paths available to us. We simply need to be more flexible in our thinking, and more flexible in the solutions we propose. ‘Gold Standard’ testing that delivers the highest degree of accuracy involves a combination of LAMP/PCR tests conducted in series – which we have badged as ‘LampWorX’. They provide a very high degree of specificity (99.995%), which means the risk of a false positive is extremely rare (at 1 in 20,000 tests conducted) whilst the false negative rate is vanishingly low due to the extremely high ‘gain’ in the initial LAMP reaction. Such testing is used actively in mission critical industries – businesses such as EDF and BAE Systems – to keep staff and visitors safe. A more widely known testing regime is Lateral Flow, the method being used by schools and colleges, for example, and being promoted in relation to events

and stadia. Lateral Flow tests achieve fast results but have a lower level of accuracy, although it could be rationally argued that sensitivity, specificity, speed and ease of use are a trade-off, and so not necessarily a ‘disadvantage’ in the strictest sense. Crucially, however, it doesn’t have to be an ‘either/or’ decision. One size does not need to be made to fit all needs. LAMP/PCR tests, for example, and daily testing can be used when infection rates are high but adapted to become more of a managed, screening-led service as the risk declines; as implemented in our LampWorX process. Similarly, a Lateral Flow-based solution can be made more accurate through a laboratory-based testing approach, again with a second confirmatory test of the same swab to provide an additional level of Quality Control, thus virtually eliminating the problems caused by false positives. This is what we are calling ProteinWorX, based on the protein antigen ‘basetest’ of the process. Regardless of which process we initiate – LampWorX or ProteinWorX – the same swab, if returning a positive result, can then followed by a sequencing test to identify the variant, ensuring we can immediately identify and respond to new strains. The point is a simple one: we don’t need to fixate on one route or another. There are many combinations of options available to us, and different industries and audiences will have different needs. Those needs will also change, and we need to be able to respond accordingly. Vulnerability is rarely a permanent state. What we do need to focus on is taking a flexible and open-minded approach to tackling what remains an ongoing challenge. With the fear of a third-wave and the constant need to identify and address new variants, the way that we manage, measure and monitor our response in the future will play a huge part in how quickly and safely we can return to ‘business as usual’. Flexibility will be key.

Hotelier & Hospitality Design


hat has become particularly apparent as part of the debate, however, is that ‘mass testing’ as a phrase means different things to different people. To some, it signals an important investment that is key to protecting essential workers in mission critical businesses, such as nuclear and defence. To others, it’s perception of ‘compliance’, a cost that has to be met to tick a box to satisfy a vague diktat and a need to be seen to be doing something.


Reconnect with the coffee industry 2–3 September 2021 Business Design Centre, London

The unmissable event for the café and coffee bar market returns in 2021

• Soak up the tension from our two-day Latte Art competition • Taste some award-winning speciality tea and coffee in our dedicated roasters village and new tea hub • Learn how to brew specialty coffee in the new Batch Brew Bar • Hear from over 70 leading coffee experts in our multistreamed talks programme Plus much more...

Don’t miss your chance to attend. Register for your free trade pass at


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Eden Furniture has a massive selection of Indoor, Outdoor & Poolside Furniture. Our Harrogate and Truro Ranges have become increasingly popular with their rustic and rural charms. The Harrogate Range is available in dining and bar height with complimentary stools and benches. The Truro Range is also in dining and bar height with dining stools and benches. Both ranges are made to order so almost any size is achievable.

Malang Armchair Dark Brown Weave Trade Price £67.50

Salcombe Armchair Anthracite Rope Trade Price £75.00

Boheme Armchair Range Of Colours Trade Price £42.00


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Italian Winery Cantina Goccia releases exclusive limited edition bottle collection to support LGBT+ Community Ahead of Pride season Italian vineyard, Cantina Goccia, has launched a limited edition PRIDE capsule collection - a bespoke range of 12 colourful wines in the world’s first paper bottle - that will help to put LGBT+ rights on the map and contribute vital funds to local pride charities across the globe. The new PRIDE collection features 12 distinct bottle designs comprising Cantina Goccia awardwinning red and white wine. The bottles, each representing a colour of the LGBT+ Progress flag, feature LGBT icons that have fought for change and progress. Marsha P Johnson, Alan Turing and Laverne Cox are just some of the famous people immortalised in the collection. Owner Ceri Parke said; “We’re proud to be supporting LGBT+ community this year through our new limited edition PRIDE capsule collection. For every bottle sold, we’ll be donating funds to local charities that help to make the lives of the LGBT+ community better. “Our new range honours the LGBT+ icons that have fought for change for the benefit of the community. Thanks to people like Laverne Cox, Harvey Milk and Barbara Gittings, the lives of millions of LGBT+ people across the world have been made better, but there is still much more to be done.”

The bottles, which can be bought as a collection of 12, will help to raise vital funds for charities across the globe. For every bottle purchased, Cantina Goccia will make a donation to a local charity of the purchasers’ choice. The new collection utilises the world’s first paper bottle, Frugal Bottle, a sustainable alternative to glass, which the vineyard has championed in the industry since it came to market back in June 2020. “Pride events were designed to disrupt and start a conversation,” said Ceri. “Challenging the status quo is sometimes the only way to effect change that’s what we’re doing with our paper bottle and that’s what those that advocate for equal rights do day in, day out.” The wines will be available to purchase directly from Cantina Goccia from June onwards. If you are a charity and would like to sell them directly to your patrons, please contact David Drury ( for wholesale prices.


Hospitality industry must serve up greater career growth opportunities and training say frontline workers 43% of hospitality employees say there is a lack of career growth within the industry One in three (32%) hospitality workers report a lack training


s the UK hospitality industry prepares for its full reopening this month, the sector must focus on providing workers with greater career growth opportunities and workplace training to attract and retain the skilled staff that will drive its recovery, according to the latest report from digital workplace innovator, YOOBIC. Original research of 1,000 frontline workers in YOOBIC’s latest ‘Frontline Employee Workplace Survey 2021’ report highlighted hospitality workers felt the industry offered limited development opportunities in comparison to other sectors. 43% of hospitality employees said there was a lack of career growth opportunities, while a third (32%) of respondents said there was limited workplace training to support professional development. With hospitality one of the sectors hardest hit by the pandemic, with the Office for National Statistics (ONS) estimating the around 355,000 jobs vanished in the trade during the past year1, businesses are recruiting in record numbers ahead of the scheduled full reopening on May 17th. High Street casual dining chain, Pizza Express – the UK’s second largest restaurant operator - for example, announced a 1,000

head-count recruitment drive to support its reopening and recovery, while hospitality recruitment grew by almost 40% in March as hospitality businesses readied themselves for reopening. However, the combination of long lockdowns forcing hospitality workers to look elsewhere for work and the post-Brexit tightening of immigration rules have reduced the size of the workforce and put pressure on recruitment initiatives. Rebuilding hospitality’s frontline workforce will rely on meeting workers’ increased demand for career progression and digital training and communications needs to make the industry more desirable to potential employees. 40% of frontline employees say they receive training no more than once per year, even though seven out of 10 employees would welcome access to ‘always on’, on-demand training via mobile, app-based learning solutions. This limited training contributes to a sense of stagnation that’s especially frustrating for younger workers, with over a third of Millennials — who now make up three quarters of the frontline workforce — saying they feel unfulfilled in their roles. “The importance of the hospitality industry in enriching people’s lives has been made clear by its absence

during lockdown and the demand for bookings once establishments reopen is evidence that consumers are thrilled to be returning to pubs, restaurants and cafes. But, perhaps more so than any other industry, frontline staff are what make or break a hospitality experience. Having an engaged, skilled and knowledgeable server or front of house staff member is critical to create the kind of welcoming and pleasant experiences consumers so keenly anticipate,” commented Fabrice Haiat, CEO of YOOBIC. “However, while the hospitality workforce is critical to the success of the industry, staff churn remains high. Engaging, motivating and retaining talent is an ongoing challenge that will only be resolved when businesses invest in elevating the employee experience. As hospitality reopens and rebuilds, it is crucial that hospitality businesses empower their frontline workforces, opening up communication formats and digital training platforms that not only support staff but can build with them into the future,” he concluded. For further information on the new challenges facing frontline workers – and what hospitality businesses can do to fix them, download the latest YOOBIC report.

Hotelier & Hospitality Design

• •



Why upgrade to DispenserONE®? • 3,000 to 25,000 doses between re lls • Revolutionary long-life pump design • Mains or battery powered for continuous touch-free dosing • Remote online access to product level means there’s no reason to run empty • Optional 17” screen displays advertising, promotions and information • Fully customizable with bespoke colours and logo • A range of models for every eatery, from small independents to large chains

Post-COVID, diners are anxious about restaurant hygiene. So do you really want them to use sanitizer dispensers that are fragile, messy and regularly run dry? It’s time for a professional solution: DispenserONE® from SEKO. From a robust, motor-powered dosing pump that delivers long life, low maintenance and smooth dispensing to a vast capacity range up to 25,000 doses and smartphone connectivity, the days of empty dispensers are gone forever. Show guests you care with the world’s leading hand sanitizer system.

Hei Poa: A Natural Treasure with Sublime Benefits for Skin and Hair Because it is important to protect the skin all day long, Hei Poa have launched an exclusive hotel line in collaboration with Groupe GM, one of the leading international amenities actors.


ith this collaboration, Groupe GM can now offer hotel guests solar and monoi rich amenities with irresistible notes of tiare flower.

Traditionally used by Tahitians, Monoi Oil is a natural oil extracted from coconut pulp, in which fresh Tiare flowers have been macerated. Monoi is primarily used for massage in addition to hair and skin care and is known for its hydrating and skinnourishing properties. Monoi and its natural benefits have crossed the oceans to allure travellers around the world. Nowadays, it has become more popular than ever, exuding its captivating and sensual perfumes as an invitation for all to travel and experience true exoticism. Each of these three products carries its own unique and compelling scent, inspired by beauty rituals of French Polynesia. With refreshing notes of tiare flower, orange blossom, and coconut, the exoticism of Hei Poa’s suncare milk is enhanced by powdery notes of vanilla. The line’s milky after sun boasts rejuvenating top notes of freesia and coconut water, carried by middle notes of vanilla, jasmine, neroli, frangipani, tiare, and ylangylang. The range is completed with the compelling fragrance of the Pure

Tahiti Monoi Oil, which blends the scent of white Flowers, ylang-ylang, orange blossom, heliotrope, vanilla and coconut to take the senses on a journey to the wild and idyllic islands of French Polynesia. The range is offered in 40ml bottles of the Monoi suncare milk and after sun milky spray, while the Pure Tahiti Monoi Oil is offered in 30ml bottles. Commenting on the collaboration, Laurent Marchand, President of Groupe GM, said “We are delighted to be launching such an exciting

* Moisturizing of the upper layers of the epidermis.

amenity line with Hei Poa. An authentic and innovative brand, Hei Poa has been a part of French life for 45 years now. Taking its inspiration from nature’s own treasures, we feel Hei Poa is the perfect fit for Groupe GM and we are excited to bring this new line to establishments worldwide.” Discover all the brands offered by Groupe GM at: For the UK Distributor, please contact ASLOTEL on +44 1372 362 533 or visit their website:

Hotelier & Hospitality Design

Authenticity, sensoriality, escapism and tradition lie at the heart of Hei Poa’s core values, and this is echoed in its enchanting hotel amenity line. Practical and easy to use, the new amenity line offers a SPF 30 Monoi suncare milk to guarantee high levels of protection for the skin against UVA/UVB rays. The suncare milk is accompanied by a milky after sun with Tahiti Monoi oil and Aloe Vera, to soothe and comfort the skin after a whole day’s exposure in the sun. Adding a touch of luxury to the experience is the Pure Tahiti Monoi Oil, which provides daily moisturizing*.


Methven sets the standard for style and sustainability with new Specification Range Award winning global designer and manufacturer of premium showers and taps, Methven, is supporting designers, architects, specifiers and developers in attaining the next generation of bathrooms with the launch of its dedicated Specification Range.


resenting a complete collection of coordinating tapware, showering solutions and accessories, the Specification Range has been designed to provide professionals with a portfolio of products that deliver the highest standards in water efficiency, without compromising on visual appeal or performance. The latest offering consists of three product ranges, Wai, Motu, Tasman, each featuring contemporary designs that are combined with expert craftmanship and constructed of the highest quality materials to offer first class longevity and reliability. Each series is also available in a diverse selection of on trend finishes to support professionals in meeting the unique requirements of each project.

Hotelier & Hospitality Design

The first range to be launched, Wai, features a selection of tapware and showers that have been skilfully designed in five high quality finishes, Chrome, Matte Black, Brushed Brass, Gunmetal and Brushed Nickel. These diverse metallic surfaces have been created to


support professionals in achieving complete design freedom with the overall interior scheme. The contemporary collection of basin mixers, bath fillers, bath shower mixers and wall mounted options, available in five finishes supports professionals in creating a unique yet coordinated look throughout the whole development. The range’s modern, angular design maximises visual appeal whilst delivering the highest standards in durability for enhanced ease of use and longevity. Fitted with a four litre per minute flow regulator, the mini, regular, wall mounted and tall basin mixers support the successful specification of energy efficient bathrooms that proactively reduce long term water and energy usage helping developers adhere to Part G regulations.

The Wai bath shower mixer, available as either deck or floor mounted, also features Methven’s leading Waipori Satinjet® handset with patented technology, which is optimised to operate as low as eight litres per minute. Alongside the Wai tapware range, Methven offers thermostatic shower valves and a diverse selection of shower heads and handsets, which allow the specifier to create bespoke showering solutions, all of which are regulated to 8 litres per minute. Martin Walker, CEO at Methven, said: “It’s imperative that as an industry, we collectively take a proactive approach to protecting the UK’s water supply through the specification of tapware and showering systems that deliver the highest possible standards of energy and water efficiency. “However, achieving this goal shouldn’t have to be at the sacrifice of form and function, which is why we have launched our new Specification Range to support professionals in successfully fulfilling all of these considerations, regardless of budget or specification requirements.” The entire Specification Range will be available to specify from May 2021. For more information email or visit

UK Rental Cost

£9.95 per unit per month

One-off sign-up fee of


prices ex. VAT + PP

The CardsSafe system is specifically designed to securely retain customer credit, debit and ID cards while the cardholder runs a tab or hires a product or service.

forty UK golf resorts, including Foxhills, Silvermere and the London Golf Club, the demand for the system is increasing.

CardsSafe cost-effective technology has revolutionised how the hospitality industry manages its customer’s tabs on or off their premises. A significant deterrent for walkouts, misplacement of hotels assets and vandalism, CardsSafe also offers customers security against credit card fraud. It ensures peace of mind that their cards are secure while they enjoy the facilities.

Matthew, Director at Hilton Hotels, explains, “All our customers are pleased that we look after their cards in a more secure manner with CardsSafe”.

Now trusted by over 5000 brands in the UK, including Hilton Hotels, Lord’s – the home of cricket, and over

The technologically is also not hard-wired, which means it can sit discreetly behind reception or bar and be mobile to offer customers alfresco services.

CardsSafe helps Hilton Hotels to tackle their bar tabs, and hotel amenities hires. With thousands of guests visiting daily, keeping track of customer spending and borrowing and shift changes, CardsSafe offers the ideal solution to ensure that all tabs are up-to-date, accurate and always settled.

For more information, please visit Or contact the sales team on 0845 500 1040

Saeco from Evoca Group delivers ‘the perfect beverage solution for any business bubble.’ An Evoca Group name that’s poised to have a great impact, with ‘The New Normal’ fast approaching is the legendary Italian brand Saeco.


aeco was founded in 1981 in Gaggio Montano, near Bologna in northern Italy. In 1985, it became the first company in the world to develop ‘bean-to-cup’, a completely automatic and innovative Italian espresso brewing system, from the coffee bean to the cup.

Hotelier & Hospitality Design

Ever since, Saeco has constantly been developing coffee machines that can satisfy the tastes of people with different lifestyles and therefore different expectations, in and out of home, for both the domestic and professional channels.


So Saeco comes to the UK market with ample credibility, at a time when the marketplace is changing, largely due to the influence of Covid and Saeco machines have all the features that will be in demand as the return-to-work gathers pace. They’re small, in terms of both footprint and capacity – perfect for hair salons, car dealerships; reception areas, break out rooms and the like. But the fact that many larger employers are considering creating in-house ‘bubbles’ has opened the door for Saeco machines to provide the ideal solution in larger, more populous environments.

One prediction is that the departments of larger companies – for instance, sales, accounts, customer service and so on – will be asked to remain segregated from each other in departmental ‘bubbles’. In those circumstances, the deployment of large coffee machines – those capable of serving the needs of hundreds of people every day – will reduce and in place of one machine, we may well see refreshment services consisting of several, smaller machines. That’s where the Saeco brand comes into its own. Compact they may be: nevertheless, they deliver an excellent, authentic Italian coffee experience. Saeco Royal comes with bold design and a stylish image as standard, and the professional and functional components it brings into play belie its size.Saeco has two further machines ready for the return to work, Lirika and Aulika Evo Top. Like Royal, these machines use fresh milk to create the authentic taste of Italian coffee. Additionally, there are two chic pod machines, the Area and the Onda; perfect for when coffee, even when served only occasionally, has to be of the highest quality. Saeco models are keenly priced: it needn’t cost a fortune to give returning employees the opportunity to enjoy a great cup of coffee in complete safety. For more information, please contact: or call 01902 355 000

The Banana Road: Rollicking, Raw Memoir Chronicles Quirky Reality Chasing Dream of “A Place in the Sun” Andrea Montgomery’s ‘The Banana Road: It’s Tenerife but not as you know it’ is a frank, hilarious and sometimes shocking memoir; following the author and her husband as they trade the damp suburbs of Manchester for a sub-tropical banana plantation in Tenerife. Far from a tranquil island paradise, readers should prepare to encounter an espionage agent neighbour, a white cat with no tail, a sudden death and dozens of islanders who keep life spicy.

After all, the first few years she and her husband had been living in Tenerife were something of a pantomime of unbelievable characters, unexpected experiences and a total about face on what most dream of when picturing “island life”. In ‘The Banana Road: It’s Tenerife but not as you know it’, Montgomery finally shares all! Synopsis: When Andy and Jack walk away from their successful careers, leaving family, friends and Manchester to move to the Canary Islands, they hope to find a new adventure and quality time together in the sun. What they do not expect to encounter is the intriguing, often amusing and sometimes downright bizarre cast of characters that inhabit their new, sub-tropical world. Buying a small house on a pitch ‘n’ putt golf course surrounded by banana plantations in the north of Tenerife, they set about trying to earn a living while getting to know the eccentric neighbour who hints at a double life as an espionage agent; the Disney Gang; and a white cat with no tail, an Eric Cantona attitude and a penchant for torture. An arrest and a sudden death turn their world upside down and open the door to a series of seemingly unrelated incidents. As Jesus takes up residence in the bottom of the garden and paradise begins to unravel, the shocking truth is finally uncovered and Andy and Jack face losing everything.

“I want to show people a side of Tenerife that exists far beyond the scope of holiday brochures, and also inspire people to take their own leap of faith as an expat,” explains the author. “This has definitely been the weirdest ride of our life, in complete contrast to what we expected when we decided to commit to getting our own “place in the sun”. Among all of the chaos, we’ve found plenty of time to laugh!” Continuing, “I want my readers to understand that, with bravery and tenacity, they can radically change their life and be in control of their destiny, no matter the problems they’ll face when carving out a new life abroad. Jack and I are stronger because of what we’ve been through, and the pitfalls have ultimately brought us closer together. So, strap in and join us for an adventure unlike anything you’ve read before.” Helen Ochyra, travel writer and author of Scotland Beyond the Bagpipes, writes: “The Banana Road is an engaging and lively account of what it’s really like to up sticks and move to Tenerife. A fascinating cast of characters, both human and animal, make for an entertaining read that will appeal to anyone who’s ever drifted off in the sunshine dreaming of extending their holiday on this subtropical island.” ‘The Banana Road: It’s Tenerife but not as you know it’, from Cranthorpe Millner, is out now: Waterstones: Publisher’s website:

Hotelier & Hospitality Design

When the pandemic came crashing down on travel, and Andrea Montgomery was unable to continue her work in mainland Europe, she finally had time to sit down and document the preceding few years of her life.


Consumers likely to increase spend for bespoke hospitality experiences 45% of UK consumers are more likely to return to a bar, restaurant, nightclub or takeaway if they are offered a personalised experience every time, with 39% admitting they would likely spend more on a dining experience if it was bespoke, according to a report from ePOS Hybrid. The nationwide study of more than 2,000 consumers also revealed that one-third of people are happy to share their data with hospitality businesses if it means they are able to offer a more personalised experience, while 27% are excited about the prospect of their dining experience being enhanced by receiving deals tailored to them. In recent years artificial intelligence (AI) has made it possible for venues to utilise their customer data more effectively, enabling them to create more bespoke experiences based on what their customers have consumed or requested previously. “As the masses return to their favourite bars, restaurants and cafes, venues should be considering how they can elevate the overall experience for their customers by offering a service that sets them apart from their competitors.

Hotelier & Hospitality Design

“New digital products have enabled businesses to collect data, in turn offering a more personalised/ tailored experience for their customers, and our survey suggested many consumers are open to the increased use of AI across the hospitality sector,” comments Andrew Gibbon, head of growth, ePOS Hybrid.


Simulating human intelligence in machines, AI is used to mimic our cognitive functions and has the ability to analyse behaviour, preferences, feedback and characteristics to accurately uncover and deliver information tailored to individual customers. AI also has the ability to predict consumer wants, based on what they’ve searched or purchased previously. As the industry becomes more reliant on technology, there are however some concerns amongst UK consumers as the research uncovered more than one-quarter (26%) are scared about potential data hacks or breaches.

“Although consumers are keen for more tailored and personalised hospitality experiences, businesses have a duty of care to protect the data they hold ensuring it’s stored in line with GDPR and other regulations, and is fully encrypted incase a breach does occur,” continues Andrew. On personalised hospitality experiences, the research found: • Whilst almost one-quarter feel personalisation is getting a little too ‘creepy’ due to the amount of data hospitality venues and food businesses collect, close to half are likely to return to a venue for an experience of this nature • 24% say personalisation is getting too creepy due to the amount of data hospitality venues collect • 18% of consumers would like a more personalised experience, if they were to change anything about the overall hospitality experience “We’ve seen many businesses across the broader food services space, such as Deliveroo, use AI to deliver personalised experiences. Deliveroo’s AI technology can automatically make restaurant and takeaway recommendations to users based on their previous browsing and order history. This in turn drives greater customer engagement and encourages them to spend more money, more frequently. “While we know capturing data has long been an area of contention amongst consumers with some being firmly against businesses having access to their personal information, others are more than happy to share their details if it means overall improvements to their experience. Some even admit they would pay more for a bespoke experience,” concludes Andrew.

For more information about ePOS Hybrid and to download the full report, visit

Mul-T-Lock’s eCLIQ® is put through its paces at Barry’s studios throughout London Leading lock manufacturer Mul-T-Lock has provided all seven of Barry’s studios in London with its eCLIQ® locks and over 100 accompanying keys in order to manage access rights across each studio. with confidential client data kept on file within each building, Barry’s required a solution that would offer a high level of physical security as well as data protection.

London-based Astoria Fire and Security Ltd recommended Mul-T-Lock’s eCLIQ® access control solution to all seven of Barry’s studios throughout London, to help combat lost keys and achieve complex access requirements.

Mul-T-Lock’s eCLIQ® access control system allows end-users to both grant and remove access permissions remotely. This includes the ability to schedule individual access permissions for each key, as well as to provide timelimited access. If a key is lost, access can be also be revoked using the eCLIQ® software, all managed from a cloud-based system.

Fraser McNair, Contracts Manager at Astoria Fire and Security commented: “Mul-T-Lock’s eCLIQ® system has enabled us to program locks and cut keys without traditional locksmithing skills or equipment, which is invaluable to a specialist fire and security company such as ours.

The eCLIQ® system is particularly useful for leisure facilities that often suffer from a high staff turnover. Having the ability to remove access permissions when a member of staff leaves allows facilities managers and business owners to uphold their security and the safety of visitors and staff.

“The convenience and cost saving to our customer has also meant that the product has virtually sold itself and it gives them the control to manage their security directly from a phone application that is both secure and easy to use. They can now reconfigure their security within minutes themselves and lost keys can be cancelled immediately. They also have the added cconvenience of only granting access rights on certain days at certain times depending on the role of the key holder.”

This not only offers enhanced security, but also significantly reduces whole life costing. In the past, when a mechanical key is lost, security can only be guaranteed by replacing the whole mechanical suite of locks – at an unwelcome cost and often disruption to ‘business as usual’ for facilities. Locks can also be easily removed and moved to a new site without the need for expensive re-wiring found in most other access control systems.

With a number of employees that require access to the studios at various times of the day/week and

Jacques Vermeulen, Regional Sales Manager for Mul-T-Lock added: “Fitness studios and gyms have very complex access and security requirements, with 24-hour shift patterns for staff, deliveries throughout the day, and contractors needing one-time access. Plus, the management of visitors and their flow around a building, needs to be nonintrusive yet secure and reassuring. “Even though keys provide physical access to critical assets within gyms and health clubs, including areas that house servers holding customer data, and to offices where customers’ accounts are managed, we often see end-users unsure of how many keys they have in circulation, or where they are at any given time. More worryingly, often when staff leave there is no system to revoke access or monitor if they return the keys. “The safety and security of visitors and staff is paramount for any customer facing business, but in such a competitive industry the smooth running and ongoing service can be vital to its success and profitability. Security and access systems, such as eCLIQ® from Mul-T-Lock, not only improves safety and mitigates risk but also helps with business continuity, which is a valuable asset to the leisure industry.”

To learn more about Mul-T-Lock’s CLIQ® technology, please call 01902 364200, email

or visit

Hotelier & Hospitality Design


ounded in 1998 in West Hollywood, Barry’s fitness classes soon became known throughout the world, with studios opening up across America and Canada, in the Middle East and throughout Europe. Today, there are over 140,000 global members of Barry’s FitFam, with eight boutique studios in the UK.


UK Rental Cost

£9.95 per unit per month

One-off sign-up fee of


prices ex. VAT + PP

The CardsSafe system is specifically designed to securely retain customer credit, debit and ID cards while the cardholder runs a tab or hires a product or service.

forty UK golf resorts, including Foxhills, Silvermere and the London Golf Club, the demand for the system is increasing.

CardsSafe cost-effective technology has revolutionised how the hospitality industry manages its customer’s tabs on or off their premises. A significant deterrent for walkouts, misplacement of hotels assets and vandalism, CardsSafe also offers customers security against credit card fraud. It ensures peace of mind that their cards are secure while they enjoy the facilities.

Matthew, Director at Hilton Hotels, explains, “All our customers are pleased that we look after their cards in a more secure manner with CardsSafe”.

Now trusted by over 5000 brands in the UK, including Hilton Hotels, Lord’s – the home of cricket, and over

The technologically is also not hard-wired, which means it can sit discreetly behind reception or bar and be mobile to offer customers alfresco services.

CardsSafe helps Hilton Hotels to tackle their bar tabs, and hotel amenities hires. With thousands of guests visiting daily, keeping track of customer spending and borrowing and shift changes, CardsSafe offers the ideal solution to ensure that all tabs are up-to-date, accurate and always settled.

For more information, please visit Or contact the sales team on 0845 500 1040

Flooring industry counts down to catch up, at CFJLIVE The flooring industry is preparing for CFJLIVE - its first official event in over a year - which takes place on Thursday 1 July.

Billed as a ‘must-attend’ event for all sectors of the industry - including flooring contractors, retailers and specifiers, distributors, facility managers, housing associations and designers – CFJLIVE will bring together the industry in real time; crucially, visitors will be able to connect, share knowledge and discuss issues with industry experts within live meeting rooms, and via chat and individual meeting requests. The main stage will present live demonstrations and, within the exhibition rooms, key events will include an industry-first sustainability forum. Other highlights will include live factory tours from exhibitors’ global production plants, new product launches and many technical talks.

“After over a year apart, CFJLIVE will allow the industry to meet in a Covid-19-safe and highly ecofriendly environment. The format is flexible, to suit schedules and time zones, and the content is shaping up to be incredibly exciting!” commented John Heath, Kick-Start Publishing’s CEO. CFJLIVE will air between 2-7pm on Thursday 1 July. On arrival, visitors will enter the main stage and a list of session rooms, enabling them to move around the event. Within exhibitor session rooms, mini-events will be hosted, including live seminars from technical experts, demonstrations and factory tours, with audio, video and text feeds. To find out more, please contact Stuart Bourne at CFJ at and visit the website.

Hotelier & Hospitality Design

The free-to-attend global exhibition is the UK industry’s first ever virtual event, bringing together over 100 global exhibitors. It will be broadcast live from a main stage - at FITA’s training centre in Loughborough - and from exhibitors’ showrooms, offices and factories around the world. Fast registration can be accessed now at


Surface Design Studio resurfaces as a global brand Midlands based Surface Design Studio is marking its 10th year and has undergone a complete rebrand to be more representative of its scale and ability. Now renamed Digital Ceramics Custom Tiles, the company which is part of Digital Ceramics Group has a brand which represents its global portfolio.

to create a mural. After the success, we set up The Surface Design Studio to offer a custom printing service to artists, interior designers and architects.”

Digital Ceramics Custom Tiles has in the past 18 months grown significantly and expanded its customer base internationally. The business which has been the UK’s number one custom tile manufacturer for a decade now works with clients in the leisure, entertainment and attraction industries across the globe including Disney, DreamWorks, McDonalds and Transport for London.

Demand for custom tiles has continued to increase for the past 10 years and it’s very fitting that the business meeting that need is headquartered at the very heart of “The Potteries”.

Mark Wood, Director of Digital Ceramics Custom Tiles said: “Proving bespoke tiles to leading brands around the world is an achievement that we’re immensely proud of. “In 2001, Digital Ceramics was set up to sell machinery, toners and consumables to the ceramic manufacturing industry all over the world.

Hotelier & Hospitality Design

“In 2011, we were asked by a leading tile manufacturer, to produce a large scale art project for the London 2012 Olympic Stadium, which had over 16,000 30cm individual porcelain tiles, produced with a different image


Digital Ceramics Custom Tiles is further expanding its services to become more accessible meaning it is able to service the vast range of exciting projects which are rolling in. The company has reproduction capabilities across a variety of surfaces including: murals, tiled signage, repeating tile patterns, Pantone and RAL matched glazes, and R9 to R11 anti-slip floor glazes. Mark added: “This is an exciting time for the group as we’re not only reaching a milestone year but we’re able to drive the business forward at an exciting and global level so the next decade will be an even bigger and better celebration.” Digital Ceramics Group has been developing key knowledge and expertise of modern ceramic printing technology for 20 years now and has continued to expand its portfolio. It is one of the only companies in the world to provide a permanent digital ceramic printing solution. The innovative printing capabilities are vast and the group can offer expert printing technology, colour matching services that are compatible with both RAL and Pantone colours, printing equipment and support, ceramic transfers and custom decorative tiles.

• Around EUR 20 million to be invested in modernisation and maintenance measures • Upgrade to Radisson Collection hotel


he Radisson Hotel Group has secured one of the best hotel locations in Berlin’s Mitte district long term by signing a 20-year lease with Union Investment. The existing lease with Union Investment for the Radisson Blu Hotel in the DomAquarée CityQuartier complex expires at the end of 2024, but early extension until at least 2040 was agreed in December. In addition to a comprehensive modernisation programme that will deliver visible improvements, the signing of the lease also sees the hotel being rebranded from Radisson Blu to the premium Radisson Collection brand. After modernisation, the hotel will operate under the new brand in the upper upscale/ luxury segment. The Radisson Collection comprises 15 hotels worldwide. The 427-room hotel in DomAquarée CityQuartier will be the first Radisson Collection hotel in Germany and the second hotel with this branding in the UniImmo: Deutschland fund after the Radisson Collection Brussels. Radisson expects the repositioning to attract additional guests to the Berlin hotel, especially from Asia. The international hotel chain is investing in the redesign of the 427 rooms/suites and bathrooms, as well as the lobby, bar and conference areas. Union Investment, as the owner of the property, will also contribute around EUR 20 million to the modernisation and maintenance work, to include the roof and structure, which is being brought forward to refresh the building. The modernisation programme began in November 2020 and is scheduled for completion in summer 2022, with the aim of reopening before then in autumn 2021. “Strong locations and first-class properties like DomAquarée provide the basis for long-term partnerships in the hotel sector,” said Martin Schaller, head of Asset Management Hospitality at Union Investment Real Estate GmbH. “The hotel has been an integral part of DomAquarée’s successful mixed-

use concept since the complex opened in 2004. We’re delighted that we were able to convince our hotel partner to commit to this unique location for an extended period and that this early commitment by our main tenant has further strengthened the attractiveness of the complex for all tenant groups – office, residential, cafés and restaurants, and entertainment – as well as for Berliners and the many visitors to the ensemble.”

Fast comeback expected for Berlin as a travel destination Union Investment sees the re-letting to Radisson as an important signal to the hotel industry in Germany, which faces significant economic challenges due to government-imposed closures. “We believe the urban hotel industry will make a strong comeback and we’re therefore investing specifically in top locations like Berlin that are set to benefit most from the return of tourism,” said Martin Schaller. The DomAquarée CityQuartier complex was developed by Union Investment at the end of the 1990s. With its vibrant mix of uses, DomAquarée set standards and was a defining influence when it opened in 2004, embodying a wider desire to create a sophisticated blend of living, working and leisure while also engaging with the surrounding area. Enjoying a unique location in the heart of downtown Berlin, opposite the Berlin Palace and Humboldt Forum and between Museum Island and the Hackesche Höfe district, the entire complex has benefited from high tourist demand since its opening. The development project was financed by Union Investment’s open-ended real estate fund UniImmo: Deutschland, which still holds the property in its portfolio. Alongside Berlin, Union Investment’s hotel property portfolio also includes two other Radisson-branded hotels in Amsterdam and Brussels. Union Investment’s hotel real estate portfolio comprises a total of 80 properties across Europe and the USA.

Hotelier & Hospitality Design

Union Investment and Radisson extend lease for premium hotel in Berlin’s DomAquarée complex until 2040


Restore the Rhythm Music is a power, Music is a gift. Music stops the clock, it’s a change, a shift. Whether it’s up front and live. In the background inside. The music had been silenced but now it’s time to revive. It keeps you going on a long day. It can be the centre of your short day. It can fill that gap when there is nothing… more to say. Whether you’re the butchers, the bakers or the future innovators. If music is a drive. Makes you want to strive. Then surely, music helps bring your business to life.

Music could help your business get back to its best.

0800 0868 801

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