Hotelier & Hospitality Design - February 2020

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February 2020: Industry News, Openings & Refurbishments, Technology, Recommended Suppliers...

Hotelier & Hospitality Design

The Top 10 Hotels of Instagram See pages 12-15


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Contents February 2020

Industry News Hotel Openings & Refurbishments Technology Recommended Suppliers

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Contact Us Dan Draper

Publication Manager 01843 570940

Jodie Little




REFLECTS W IT E 3895 Hotelier and Hospitality AW.indd 1



Anthony Field

Editor 01843 570940




Hotelier & Hotel Design Magazine is the leading publication and established web resource in the business. Providing comprehensive reporting on hotel industry news and exclusive coverage of the latest ecological-friendly green hotels and bar designs, HHD Magazine keeps you updated on the latest hotel trends in technology and innovative ideas.

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The perfect finish to any bathroom To make life easier, we give many of our taps and showers a flawless contemporary chrome finish. No need for chemicals. Just a quick wipe with a wet cloth and you’re done. Brilliant.

13/09/2019 15:45

Industry News

Vakkaru Maldives Unveils Newly Enhanced Villas


akkaru Maldives, a secluded tropical island resort in a UNESCO Biosphere Reserve, Baa Atoll, is pleased to announce the redesign and enhancement of their unique mix of villas. Just in time for the New Year, the resort has enhanced three villa types including the Two Bedroom Beach Villa, Beach Spa Pool Villa (formerly the Beach Bungalow) and the Over Water Family Pool Villa, encouraging all travellers – groups, families and couples alike – to find the room best suited to fit their every need and desire. All three villa types were refurbished throughout 2019, transforming Vakkaru’s previous 125 villas and suites into 113 more contemporary and spacious accommodation. Within this, the new luxury Two Bedroom Beach Pool Villas offer the ideal space for any Maldivian holiday. The biggest villas on the island, offering a total sense of seclusion, have been re-designed to feature a brand new 24sqm private pool, as well as providing direct beach access with a private beach front terrace and interconnecting interior doors, enabling up to four adults or two adults and four children to reside comfortably.

Hotelier & Hospitality Design

In addition to the Two Bedroom Beach Pool Villas, Vakkaru Maldives has re-designed its Beach


Bungalow’s into twelve new luxury units of Beach Spa Pool Villas. Surrounded by swaying coconut trees and lush foliage, the new Beach Spa Pool Villas have been redesigned to feature a new 16sqm private outdoor spa pool (whirlpool) as well as providing guests with direct beach access and a private beach front terrace with a day bed. Housing up to two adults, the Beach Spa Pool Villas are perfect for those who want to step straight off the deck and feel the soft white sand between their toes. The in-demand Lagoon Villa has also been transformed into picture perfect accommodation for families

wanting to share the unique experience of staying above the emerald waters and renamed to the apt Over Water Family Pool Villa. Featuring the same exclusive design as the resort’s Over Water Villas, the Over Water Family Pool Villa goes beyond this to provide a separate relaxation area or sleeping area for up to two children and a day bed in the main sleeping area. With a new 24sqm private infinity pool, the Over Water Family Pool Villa provides total privacy and tranquillity for families wanting to enjoy every moment together. “With tourism being the largest industry in the Maldives, it is incredibly competitive. We strive to deliver a truly luxurious product and timeless sanctuary, offering both repeating guests and new customers everything they may need, at any time, whilst holidaying at Vakkaru Maldives” says Nicholas Mason, General Manager at Vakkaru Maldives. Vakkaru Maldives invites guests to experience the luxurious upgrades with the Joyous 2020 Holiday Offer with up to 35% off the best available rates. All room bookings include breakfast and dinner, when booking minimum three nights directly on

Industry News

WATG Celebrates 75 Years of Cutting-Edge Design with “Travel by Design” Series Destination Spotlight: Hawaii


Design takes the WATG team all over the world to create the most beautifully imagined properties on the planet. Several fundamental attributes of a designer are an energetic sense of curiosity, his or her unique ability to observe and a deep understanding of context. Inside WATG Travel by Design, those observations are shared, so whether traveling far afield or simply exploring a home city, readers will find a comprehensive travel guide with a designer-perspective. “Our founders were intrepid,” said Anthony Mallows, President and Chief Executive Officer of WATG. “Riding the wave of postwar transcontinental air travel, Pete Wimberly coined a motto, ‘have pencil, will travel’. Pete, Howard Cook, Greg Tong, Don Goo and other partners regularly traveled to undeveloped markets and were instrumental in pioneering new destinations across the South Pacific and Asia, and were some of the first American designers to work in China. This trailblazing spirit remains the core of our firm’s DNA today – 75 years later. To celebrate our heritage and our swashbuckling spirit, we are excited to launch this series to share our travel knowledge through the

exclusive creative perspective of our design team.” As a tribute to its birthplace, the first edition spotlights Hawaii. WATG’s Honolulu design team provides travelers with a wide range of their favorite recommendations – everything from design, architecture, retail, dining, hospitality and adventure. Each month, “WATG Travel by Design” will spotlight a new destination and is available on the WATG website. For additional information, interviews and images please email Corinne Timmis

Hotelier & Hospitality Design

ATG, one of the world’s leading design firms, rings in the New Year celebrating its 75th anniversary. Founded in Hawaii in 1945 by George “Pete” Wimberly, the firm has grown to 500 employees worldwide and remains independent as an employee-owned business. To commemorate this significant milestone, WATG designers put their collective jet setting experience to paper to launch “WATG Travel by Design”. The monthly column shares boots on the ground insights from the firm’s globetrotting professionals who over the last 75 years have designed internationally acclaimed destinations in more than 170 countries across six continents.


Industry News

Introducing the townhouses at The Qvest A heritage-listed landmark in the center of the old town, The Qvest has long established itself as a Cologne classic with its neo-Gothic architecture and museumworthy collection of modern design and art. And thanks to the introduction of two exclusive townhouses, hotel guests are now able to experience the city through the eyes of a local. Located to the rear of the hotel in a leafy, gated community, the townhouses are defined by a sleek, restrained aesthetic conceived by The Qvest’s owner and Original Michael Kaune. The simplicity of the interiors creates the perfect backdrop to the townhouses’ remarkable collection of contemporary photography, which includes works by George Holz, Jo Fober, and Stefan Heyne. Spanning 175 – 213 square meters, the townhouses comprise two bedrooms, living room, kitchen, and three bathrooms, furnished with a roll call of iconic design pieces from the likes of Vitra, Cassina, Pallucco, DCW Éditions,

Gubi, Tom Dixon, and Flos. Overlooking the community’s beautifully landscaped gardens, the townhouses are available to book individually or as separate suites—offering an exquisitely peaceful urban retreat in the heart of Cologne.

Liverpool’s original boutique hotel to complete a transformative development in Spring 2020 One of Liverpool’s most iconic independent brands, Hope Street Hotel, is to complete its transformative development in Spring 2020. The city’s original boutique hotel is extending into and building upon the adjacent 1931 Grade II-listed premises, originally The Royal School for the Blind, seamlessly combining some of Liverpool’s finest old buildings with a contemporary guest experience. This will mark the independently owned hotel’s second expansion since opening in 2004 and will bring more of its unique offering to the city, demonstrating Hope Street Hotel’s continued role in the regeneration of Hope Street and Liverpool’s Georgian Quarter.

Hotelier & Hospitality Design

With distinctive and complex architecture alongside sympathetic interior design, Hope Street Hotel’s new development will add 62 top category rooms including 15 suites, a clubroom, a new gym, and an extensive spa, called Hope Street Hotel Spa, which will include an indoor swimming pool and indoor-outdoor


vitality pool. There will also be Liverpool’s first hotel cinema with 40 seats and its own bar - a room with exposed pitch pine roof trusses, six arched 1851 windows, and Cheshire Pink brick walls. A new fifth-floor event space which will have two terraces - one overlooking the city centre and the other over the Metropolitan Cathedral. Opened and developed by Dave Brewitt, a local resident since 1981, Hope Street Hotel has grown three-fold in the last 15 years, and has become a firm favourite for locals and visitors to Liverpool alike. The newest project has been a complex refurbishment and new-build extension, striking a balance between aesthetics and economy, bringing together the buildings from four different eras, over four different footprints and resulting in just over 30 different floor levels. A neglected yet integral part of the city’s heritage, moulding the original School for the Blind to be part of Hope Street Hotel has required detailed architecture to thread a new eight-storey building over, under and alongside the listed structure and businesses - Pizza Express and 92º coffee shop. Internally, careful considerations have been made to ensure the two buildings flow seamlessly to create handsome public spaces in keeping with Hope Street Hotel’s current identity as the city’s original design-led hotel. The hotel’s simple design will evoke a sense of space that complements the original Victorian warehouse interior. Original features such as pitch pine beams, Victorian Cheshire pink and red Art Deco brick walls, Portland stone oak floors, cast-iron pillars and picture windows – seen in the original part of the hotel – will be elements carried through into each part of the new development. The new developments are due to open in Spring 2020. For more information visit

Industry News

Best Western GB Partners with Corus Hotels


est Western GB has today announced the signing of an exciting new deal with Corus Hotels that will bring seven new properties into Best Western’s ever-growing portfolio of hotels marking the start of an ambitious year of growth for the company. The partnership includes two Laura Ashley properties, The Iliffe in Coventry and The Belsfield in Bowness-on-Windermere. These new properties will be Best Western GB’s first World Hotel activations outside of London since acquiring the brand in 2018, further expanding its luxury offering across the UK. Another five Corus properties will join the Best Western GB Group, from their Hyde Park Hotel in the capital, to The St James Hotel in the centre of Grimsby. With a home-from-home vibe, Corus Hotels aim to treat each

and every guest as an individual, ensuring a friendly service and a memorable stay. Each Corus hotel is unique, offering a range of services from award-winning food to spacious event facilities. Corus Hotels will continue to flourish through their partnership with Best Western, providing an exceptional guest experience for years to come. Best Western GB has surpassed expectations in the past year and is on track to beat its record-breaking period of business growth, with more hotels activated in 2019 than any previous year. The company is also celebrating the recent announcement that it will feature in an exciting TV debut on Channel 4 later in 2020, which is set to follow CEO, Rob Paterson, and his Yorkshire HQ team as he leads the membership organisation through an ambitious period of development.

Mark Stanley, Head of Hotel Development at Best Western GB, said: “The Corus and Laura Ashley agreement is the perfect way to start 2020, and continues our success of 2019, which was a fantastic year for Best Western. We are incredibly proud to be working alongside this prestigious group, and especially to welcome our first two activations of World Hotels outside of London. We look forward to activating these brilliant properties, and a lot more, throughout 2020.” Mr Yet King Loy, Chief Executive of Corus Hotels, said: “We are delighted that our group of hotels is able to link with Best Western to gain wider market coverage and to provide an enhanced experience to our guests. We hope to expand our collection of Laura Ashley Hotels in conjunction with our Best Western partnership.”

Hotelier & Hospitality Design

The deal brings seven Corus properties across Great Britain into Best Western brands


Construction begins on Rockwell’s 30 storey tower in Canary Wharf Ground-breaking at Central London’s largest Premier Inn Rockwell has today begun construction on the scheme at 82 West India Dock Road which will include London’s largest and tallest Premier Inn hotel, alongside new homes, adjacent to Westferry DLR station. The £151m project will mark Westferry as a destination and rejuvenate the formerly derelict site.

Hotelier & Hospitality Design

The new mixed-use scheme, which sits between West India Dock and Limehouse Causeway, was granted planning permission in October 2018 by the London Borough of Tower Hamlets. John Sisk & Son are the appointed contractors for the development, which is scheduled for completion in early 2022.


Rockwell will create the landmark scheme at Canary Wharf which will also include a restaurant, café, gym facilities and a landscaped pocket park, alongside communal gardens for new residents. Designed by architects SimpsonHaugh, the 30-storey mixed-use development is a gateway to Canary Wharf’s central cluster. A marker for the area, the scheme will create significant employment opportunities in the hospitality and leisure industry and will create 66 new residential properties, of which 18 will be affordable homes, located within the same building - responding to the growing demand for affordable housing in the borough.

Donal Mulryan, Founder of Rockwell commented: “We are immensely proud to break ground on this landmark building which will be an important asset for the area, providing significant benefits for the local community with the creation of numerous jobs for local people, enhanced public realm and much needed new homes. We look forward to working with our contractors John Sisk & Son to deliver this high-quality hotel-led scheme, and look forward to delivering similar high-quality schemes in the future.” Ajaz Shafi, Regional Managing Director at John Sisk & Son added: “We are delighted to be working with the Rockwell team on this exceptional project. We have used smart thinking and an innovative approach to the design, planning and delivery of this high rise building on a tight footprint in London. Sisk works in close collaboration with all the key stakeholders to ensure we deliver quality projects, safely, which meet the needs of the community and our client. Our track record in this type of project and our strong supply chain partnerships in the region are key to the successful delivery of this development.” Louise Woodruff, Property Acquisitions Manager - Outer London, Whitbread Hotels & Restaurants explained: “This is a

landmark hotel for us as it will be the tallest Premier Inn in the UK and, aside from our hotels at Gatwick and Heathrow Airports, it will also be our largest in London at 400 bedrooms. It’s great to see construction begin on such a fantastic development which will make a positive contribution to Tower Hamlets by creating local jobs alongside new public areas and affordable homes.”


The glamour of European furniture and the verve of international ingenuity will be in abundance at January Furniture Show in 2020. Over 40 International companies will show their latest models and collections in living, dining and cabinet furniture, as well as home décor, lighting and internal furnishings.

Running from 19th -22nd January at Birmingham’s NEC, the 4 day trade show will see over 500 UK and international exhibitors show their latest developments and new ranges - presenting the 22,000 visitors with the perfect opportunity to select furniture and accessories from around the globe without the need for a passport. After a successful show in 2019, Dutch table and chair specialist Hartmann are returning with more of their technically advanced resin chairs and dining tables. Cutting edge design and funky looks make their furniture stand out from the crowd. Seating of a different kind will be provided by Violino and Hydeline, both are leading upholstery manufacturers from China with large inhouse design and production resources and make sofas and recliners specifically for the UK market. Italy is home to Calia Italia who return to the January Furniture Show with vibrant and modern sofas, beds and swivel chairs. Colourful and texture rich designs will also be on show from fellow Italians

Ego Italiano, Italia Living and Tomasella. Known for their high-end sumptuous leather and fabric sofas, their stands be full of models in both natural and colourful hues. Streamlined Italian living and dining furniture in high gloss and high style will be on show from luxury Italian cabinet experts ALF, Bontempi Casa and Camel Group. ALF pride themselves on their continual dedication to technological innovation to produce modular furniture for every room of the home. Bontempi Casa use glass, metal, wood and marble in the manufacture of their living and dining furniture to create standout cutting edge designs. Camel Group continually research new materials to produce cabinet furniture of note and produce designs that are the ultimate in contemporary living. German bedroom cabinet expertise is renowned and Weimann, Rauch and Nolte return to January Furniture Show with their infinitely flexible, ever developing and practical bedroom storage solutions. A multitude of styles and finishes with details unique to each will catch the attention of buyers looking for precision made, versatile and handsome bedroom storage. Denmark’s Skovby are the experts of Scandi cool. Their effortlessly stylish living and dining collections which are made to reveal the smooth beauty of the woods they use, will again be a hit. From the Republic of Ireland Alfrank will demonstrate their modern approach to living and dining furniture and fellow Irish rooted VIDA Living will introduce both new cabinet and upholstery collections.

Other renowned international companies making a splash at January Furniture Show in 2020 include: Artedi, Blue Bone, Global Home, Gwinner and Stone Italia among many others.

Hotelier & Hospitality Design

Belgium is represented by expert upholstery manufacturer ROM - whose distinctive sofas include everything from corner suites to compact two seaters. SITS is one of Poland’s biggest upholstery manufacturers and returns with new sofas and chairs in their relaxed trademark style, combined with colour choices aplenty.

To register, see the full list of UK and international companies exhibiting and to pre-plan your route around the 5 halls of the show please go to:


The Top 10 Hotels of Instagram

2020 marks Instagram’s 10th anniversary and with over a billion users the app has had a massive impact on how we travel. So, from turquoise blue water and cloud-less skies to hot air balloons over ancient Anatolia, these are our picks for the top 10 hotels of Instagram.

Emerald Maldives Resort & SPA

Hotelier & Hospitality Design

Boasting 120 villas, the villas at Emerald Maldives Resort & SPA have been designed by architect Edward David Poole who brings a Singaporean and Italian influence to create modern, sleek interiors, unique to the Maldives. From the outside, villas blend harmoniously with the backdrop of the serene, tropical island and on the inside awaits nothing short of a masterpiece.


Set just at the edge of the ancient village of Uçhisar, argos in Cappadocia is a place that everyone should see at least once in their lifetime. With panoramic views of the hot air balloons that drift across the sky each morning at sunrise, this 2000-year-old network of ancient ruins, caves and underground tunnels are home to an unforgettable heritage-style hotel retreat.

Argos in Cappadocia, Turkey D- Maris Bay, Turkey

Hotelier & Hospitality Design

Perched above a scenic cove where the Aegean meets the Mediterranean, D-Maris Bay is a secluded luxury resort immersed in nature. Set on the picturesque Datça Peninsula home to an impressive collection of five sandy beaches guests are invited to explore a hidden paradise where every modern comfort awaits.


San Canzian Village and Hotel, Istria Newly opened in the heart of Istria’s truffle-rich hinterland, San Canzian Village and Hotel is an authentic heritage property, where tradition meets modernity. With custom art and local design, guests can savour Istrian food and wine, distinctive architecture and luxurious accommodation.

The Ritz-Carlton, Bahrain Hotelier & Hospitality Design

Guests at The Ritz Carlton, Bahrain can sail across turquoise waters to nearby Jarada Island – a deserted strip of beach, only accessible for two hours a day before the tide washes over its sugar-white sand. Upon arrival, explorers are seated on woven floor-cushions and presented a picnic of authentic Bahraini dishes, drinks and decadent deserts.


Es Saadi Marrakech Resort, Morocco An oasis of Moroccan splendour in the heart of Marrakech’s Golden Triangle, Es Saadi is haven of tranquillity. Looking out onto the snow-capped Atlas Mountains, near the bustling souks and Jemaa El Fnaa square, this majestic palace offers 92 suites and 10 private luxury villas dotted around the gardens.

Fairmont Maldives Sirru Fen Fushi Home to the largest, 200m infinity pool in the Maldives, Fairmont Maldives is a luxurious paradise. Stretching the whole length of the island, the glittering infinity pool merges perfectly with the idyllic views of the Indian Ocean and provides the perfect way to cool down and relax in the Maldivian sunshine.

Raffles Grand Hotel d’Angkor, Cambodia

Moments from Lindos Old Town, Lindos Grand Resort & Spa boasts an array of fine dining options, unobstructed views of the shimmering Aegean Sea and jaw-dropping infinity pools cascading from the cliff edge. This chic and contemporary beachfront playground is an adults only paradise.

Lindos Grand Resort & Spa, Rhodes Boasting 15-acres of lively landscaped gardens, Raffles Grand Hotel d’Angkor, a landmark hotel of Indochina, is home to Cambodia’s most iconic swimming pool and Royal Khmer cuisine, providing the perfect base from which to explore the UNESCO World Heritage Site of Angkor.

Nobu Hotel Barcelona Sexy, cool, fun and vibrant, Nobu Hotel Barcelona is the city’s hottest new opening, bringing with it the city’s very first Nobu Restaurant, achingly cool design and breath-taking views of one of the world’s most exciting cities. With a sky-high dining destination situated on the 23rd floor guests are sure to be wowed.

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Experience a unique new design hotel as the 200-room foundations of a new five-star luxury hotel in the he archaeological excavations revealed five layers o to the 4th century. The building was then raised history.

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Hotelier & Hospitality Design

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Hotel Openings & Refurbishments

n Architecturally-Striking Cultural useum Hotel Antakya

dge design and hospitality creates a modern masterpiece

m architecturally-striking The Museum Hotel Antakya in Turkey is set to open on 1 January 2020. What began as the eart of modern Antakya in the Eastern Mediterranean, turned into one of the most astounding finds of the 21st century as of history spanning 13 civilisations, including 30,000 ancient artefacts and the world’s largest single-floor mosaic dating back d to make room for a vast open-air national archaeology park where guests can step out of their rooms into 23 centuries of

ncient city of Antioch, with views onto the nearby St Pierre, the world’s first cave church, The Museum Hotel Antakya is a nt heritage site. Designed by renowned Turkish design firm Emre Arolat Architecture (EAA), the contrast between the highly stacked sheltering rooms, linked by walkways and bridges, above an expansive archaeological site is striking. Terraces and nopy enhance the experience.

m Hotel Antakya, ranging from Superior to Suites, are serene with neutral décor, copper accents, warm wooden floors and osaics below and surrounding Habibi Neccar mountains. Local, cultural references come from mosaic-inspired designs n-suite marble bathrooms and woven Antakyan tea trays. The four-bedroom Nas Konut residence is perfect for longer stays ss, a sun terrace, walled garden, boardroom and kitchen. The lobby, restaurant and lounge are located on the lower levels of ng with the archaeological site.

eeper into the 2,300 years of antiquity, visitors will feel history in-situ as glass panels and open-air walkways throughout the out directly onto the ancient discoveries below. These discoveries form part of a five-layer, 17,132 square-metre national ogy park, which is set to open to the public in January 2020 as part of the state-owned and operated Necmi Asfuroğlu eological Museum (NAAM), named after the owner of The Museum Hotel Antakya. Marvel at the world’s largest single piece mosaic, at 1,050 square-metres, revealing an undulating flow that tells a story of devastating earthquakes and rerouted rivers. Also on display is the world’s first marble sculpture of Eros, all in one piece, 70-cm tall and dating back to 200AD, which led to the discovery of the exquisitely rare 2nd century Pegasus mosaic featuring 160 shades of natural plant-dyed stones creating an almost photographic detail, together with city walls dating back to 300 BC. Visitors can further unlock the mysteries of Antioch in the museum through videos, touch screens and 3D projections.

The hotel is also home to the city’s largest spa, wellbeing and fitness hub. The 3,300 square-metre rooftop wellness centre includes Balans Fitness Centre with state-of-the-art fitness suite and studio for classes such as Pilates and spinning, an outdoor infinity pool and children’s pool and an indoor pool with Jacuzzi and Vitamin Bar. Tradition meets luxury in a rooftop bathhouse experience with mixed and female hammams. Balans Spa is inspired by the hotel’s mosaic of Apollo & the Muses and the visible ancient Roman baths with six treatment rooms and a VIP Spa Suite with two massage beds, a Turkish hammam, sofa, Jacuzzi and garden. Events spaces are perfect for fairy tale rooftop weddings and gala events, with the ballroom and four rooftop meeting rooms offering state of the art technology, garden access and breakout rooms. The hotel can arrange guided tours to some of the Hatay region’s most celebrated historical, religious and cultural sites. The nearest airport is Hatay, 30 minutes from the hotel.

Double rooms start from €180 B&B. For sales enquiries or bookings call +90 (326) 290 00 00 or email

Hotelier & Hospitality Design

The Museum Hotel Antakya also offers an outstanding hospitality-concept, with five restaurants and bars, from an all-day café, poolside space for secret garden shishas and snacks, and opulent rooftop bar, to a restaurant overlooking the excavation site serving local specialities. Each restaurant serves a tantalising blend of local ingredients and dishes that mix ancient and modern techniques befitting the city awarded UNESCO Creative City of Gastronomy.


Extex Alpine

Indoor comfort and style for outdoor living Alpine from Extex is a new range of outdoor fabrics with patterns inspired from geology. Reflecting a softer colour palette of greys, browns and beige; the Alpine range is cool in tone but hardwearing. Alpine uses a polyolefin solution dyed yarn to ensure it stays colour fast to light and stain and mould resistant. Ideal for the outdoors and the harsh summer sun, Alpine fabrics share the all-weather durability that the range’s name reflects. The Alpine ‘Strata’ pattern is made from a formation of irregular horizontal lines mirroring the natural rock formations from where the fabric draws its name. Exuding qualities of longevity, Strata is a fabric that adds an element of chic and sophistication to any outdoor environment. The Alpine Strata colour palette is available in Jet, Limestone, Marble and Shale. Alpine ‘Cairn’ is the perfect choice for an outdoor fabric as resilient as its name, Cairn is inspired by the mounds of stones used as landmarks which can be found on mountain tops across the globe. It is a fabric that makes you feel in touch with the wild highland countryside and as dependable and resistant to the natural elements. Alpine Cairn is available in four colours, Fossil, Granite, Pumice and Zinc.

The Alpine range looks as stylish in the garden as it does onboard a yacht, designed to embrace outdoor life with elegance, adding a luxurious look and feel to all of your outdoor fabric needs. The polyolefin dyeing process ensures every strand of the Alpine range is designed for life outdoors, ensuring it is sun, and stain resistant even before it is woven. Longevity and style combine to produce a fabric that will look good now and for years to come. Fully machine washable and 100% recyclable means Extex Alpine won’t impact the environment after its use and is the choice for the eco-conscious consumer. Free samples of the Extex Alpine range along with all of their outdoor fabrics are available from the Extex website: or by calling 01634 718871 and quoting the sample name and colour.

If you’re looking for the wow factor, why not install a design that wowed an entire international judging panel? Both our Flute and Exodus ranges did just that, beating over 5,000 product design entries to a prestigious Red Dot design award. Thankfully, all you need do to create a winning touch is choose Bristan.

15/10/2019 11:14

Hotelier & Hospitality Design




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How customers are driving what’s important in hospitality

Hotelier & Hospitality Design

From bars and restaurants to hotels and arenas, the hospitality sector is undergoing its own transformation as it grapples with the changing demands of its customers. Just being a venue isn’t good enough anymore, with everything from the built environment to the sustainable credentials of the coffee cups now under scrutiny from an ever-more discerning clientele.


A new generation of paying customers don’t want to just eat, drink, or find a bed for the night. They want a full experience in which lighting, décor, ambience and Instagram-worthiness can all make or break their perception of a venue. This means that the sector as a whole need to properly reflect on whether it is transforming quickly enough and investing in the right areas to continue to attract loyal customers. Those that are willing to innovate and embrace the latest trends are the ones most likely to make it as it shows they are listening to what customers want and most importantly, responding to that want.

Technology is also playing a key part, with greater automation and personalisation offering a slicker customer experience for the likes of hotels. Using data that is collected at the point of booking, hotels can ensure guests are greeted by name with their personal preferences taken care of, ensuring they feel treated as individuals rather than just a booking reference. It’s this use of data that is going to be one of the greatest anchors of change for the overall customer experience as brands get to know their customers better through the intelligent collection and interrogation of data and then applying it to personalise and tailor an individual experience across digital and real-life interactions. Taking the integration of technology even further is the concept of smart hotels, in which guests can have a greater degree of control over their stay though the use of smart technology. Based on the ‘Internet

Still in the digital arena, hospitality businesses are also seeing the benefit of investing in their online presence. For many, the use of artificial intelligence (AI) to offer a more interactive experience is proving a good way to interact with the public. Chat bots, or at least chat functionality, meets the expectation of an immediate interaction and offers a solution to the user’s query, adding positively to the experience of dealing with a brand. Interestingly, AI is now in the early stages of transitioning into the use of robots within the industry. A leading hotel group has introduced a robot

concierge, while a restaurant in Japan is entirely staffed by robots, leading the way in demonstrating how digital technology and humans can interact together to offer the ultimate customer experience. In hospitality, just as in many other customer-facing sectors, transforming is the only option to stay ahead of not just the competition but also customer demand. There are already many emerging trends to pick up on across the sector but the trick is making sure investment is made in the right place to impact the elements that will make a difference, rather than blindly following the masses. With over 20 years’ experience of transforming commercial space, Sigma provide a true end-to-end service; from fixtures and consolidation, to construction, projects and M&E.

Hotelier & Hospitality Design

of Things’ and the current consumer appetite for smart technology, the concept means lighting and temperature can automatically adjust to maintain the optimum environment, while voice commands or the use of an app can control the likes of TVs and sound.


Literally raising the roof:

At Hilton’s brand new Tower of London bar What do you do when you want to create the latest destination rooftop bar in London, but don’t want your vision to be hampered by the elements? You turn your outdoor bar into an indoor bar – or an indoor, outdoor bar, if you’re the DoubleTree by Hilton Hotel London – Tower of London. Jason Eastwood, Managing Director of Canopies UK, reveals how the sky really was the limit when it came to making sure guests can enjoy the iconic views of London from Hilton’s Savage Garden bar, whether it’s day or night, raining or sunny. Canopies UK were contacted by the hotel’s owner to help transform the former Sky Lounge site on the 12th floor into a 8,870 sq ft, 400 capacity lounge bar, including a feature bar, cocktail lounge, dining areas, private spaces, as well as two large outdoor north and south-facing terraces.

Hotelier & Hospitality Design

Essentially, the project involved making a real statement, which Canopies UK enabled the Hilton to do by helping the hotel make the most of every single square inch of space that was available to them – both inside and out.


“The north Wildside terrace is a dedicated events space that can be hired for private events and functions, such as weddings, and looks out over many of London’s landmarks, including Tower Bridge, The Gherkin and St Paul’s Cathedral,” explains Jason. “Being up on the roof, meant that the new bar, particularly the Wildside terrace, was at the mercy of the weather, so we were called upon to install one our Cantabria canopies, which features not one, but six retractable roofs that can be opened and closed independently of each other at the touch of a button. From a design perspective, it’s a real head-turning feature, and from a practical perspective, it enables the terrace

to be quickly and easily transformed from an al fresco summer hotspot into a winter events space for private hire and seasonal pop-ups.” In addition to the highly stylish and unique retractable waterproof roofs, the canopy also features integrated guttering, LED lighting, heating and a combination of fixed and vertical sliding glass screens that can be retracted in the finer weather and partially or fully closed in cooler, wetter and more changeable weather. Meanwhile, the overall structure has been painted grey so that it seamlessly blends in with the surroundings and the inside is white, which helps make the space feel bright and spacious.

A tall order Working at such a height – 12 storeys up meant that Canopies UK had to overcome several logistical and practical challenges in order to install the canopy, which spans 37 metres in length and stands at almost six metres tall. A total of 18 crane lifts were used to move the 20,000kg of materials that were needed to build the canopy, from the ground to the top floor within extremely tight parameters. Due to the site’s central London location, there was limited space for the materials on both the ground level and up on the roof. “Thanks to our careful planning and logistics and working closely with the hotel and other contractors, we were able to work around these space restrictions,” adds Jason.

Testing times Canopies UK also had to overcome several other challenges that really put their skills to the test during the four-month project, which included increasing the overall height of the 36 metre-long canopy so that it incorporated the terrace steps. This was achieved through a combination of clever design and joining systems and by creating a Perspex-filled arc feature. And because the building wasn’t totally square with the canopy, Canopies UK made a bespoke GRP system that linked the building and the system neatly together. While state-of-the-art Hilti scanning tools and bespoke structural calculations were used to fix the actual structure to the existing roof.

The sky’s the limit “Our extensive experience and tried-and-tested processes, particularly our site-specific calculations, all really came into play for this installation,” adds Jason.

“For instance, by scanning the concrete, we were able to create a bespoke fixing method that would cause minimal disruption to the structure. It’s innovative ways of working like this, that also meant the hotel was able to stay fully open and all nearby guest and conference rooms and bar areas could still be used as the Cantabria canopy took shape. “This project really does prove that the sky’s the limit when it comes to installing one of our canopy systems. We’re extremely proud of this installation, which is testimony to the fact it’s possible to transform your outdoor space into indoor space, no matter how tight space gets or how high up you may be!” The hotel’s General Manager, Bernadette Gilligan, said: “The canopy on Wildside has been flawlessly designed to accommodate events throughout the year. “Come rain or shine, guests can enjoy everything from drinks to private events in the space as the retractable canopy - designed and built as bespoke for Savage Garden – means that the terrace can be cosy and covered during winter, and the perfect suntrap come summer.”

Hotelier & Hospitality Design

For more information about Canopies UK, call 01254 777 002, email or visit


InnuScience takes the lead with its IoT product monitoring system Fast-growing InnuScience believes it is the first cleaning product manufacturer in the UK to launch an Internet of Things (IoT) based product monitoring system. Its system – Connected Cleaning – works by monitoring product usage, which is then reported on a monthly basis against the budget per site. A key benefit of this system is to allow the proactive management of any deviations from budget that could potentially occur.

Hotelier & Hospitality Design

InnuScience, now an established global leader in commercial cleaning systems based on biotechnology, can achieve the upfront results of strong chemical products by using biological actives – fermentation extracts, enzymes and microbes – to create a residual cleaning action that boosts standards.


A router integrated into InnuScience’s dispensing equipment communicates product usage data back to the company via Wi-Fi or 4G. InnuScience is then able to issue simple customer reports in a traffic light format, indicating if product usage is in line with budget. The sophisticated system can also flag up other metrics such as usage diagnostics and empty product warnings.

InnuScience UK, based in Milton Keynes, is the youngest and fastest-growing of the top 15 manufacturers in the country supplying biotechnology-based cleaning products to the Facilities Management, Building, Hospitality and Care Sectors.

InnuScience has established itself as a key leader in biotechnology-based cleaning products. Backed by 27 years of research, InnuScience is at the forefront of shaping eco-friendly cleaning. With an established reputation for effective products and excellent service, InnuScience prides itself on: high performance, being planet conscious, reducing H&S risks, competitive pricing and providing passionate service.

Hotelier & Hospitality Design

Nick Winstone, UK Managing Director of InnuScience, said: “InnuScience is passionate about providing high performance, responsible products that leave lasting impressions, so that you can go green without compromising the quality of your cleaning. Our revolutionary biotechnology products offer superior performance and unrivalled value for money. They are also planet conscious and people friendly.”


Oakman Inns & Restaurants refinances debt with Cynergy Bank providing firm with more capital for business plans

Hotelier & Hospitality Design

Oakman Inns & Restaurants Limited, which owns and runs 24 pubs, restaurants and hotels in the South-East and Midlands, has refinanced the debt on two of its properties. These are: The White Hart in Ampthill, Bedfordshire; and The Royal Forester in Ascot, Berkshire.



he White Hart is a historic Grade II listed building, which features a wall mural above the bar’s fireplace of the Prince of Wales feathers, created by local artists in 1646. The pub also has a 1930s dining room which was built toward the end of the arts and craft era. The Royal Forester has been a meeting place in the centre of Ascot for over 140 years. The historic building has been refurbished, remade and redesigned since joining the Oakman Inns group. It now has 24 guest rooms, each with bespoke, contemporary interiors.

Cynergy Bank provided circa £11 million in newly negotiated loans for the two properties (£3.172m for The White Hart and £7.809m for The Royal Forester). Both loans were previously being charged at a higher interest rate and the new deals will significantly reduce interest charges. The loans were provided with an initial 12-month interest only period followed by repayments modelled over a 24 year term.

Ravi Sidhoo, Managing Director, Cynergy Bank Private & Business Banking commented: “Cynergy Bank is delighted to have concluded this transaction with Oakman Inns. We pride ourselves on working with our clients to understand their business needs and aspirations. With our local, skilled relationship managers, we quickly learn our client’s needs, we understand the market and, unlike mainstream lenders, can deliver certainty at speed.” Cynergy Bank’s sector head Mark Dearman, Director Healthcare & Leisure commented: “Oakman Inns are a leading independent pub company, operating to the highest standards and we are pleased to have developed a relationship with Steven, Peter and team to become the group’s largest banking lender. We look forward to developing the relationship further in the months and years to come.”

Hotelier & Hospitality Design

Steven Kenee, Chief Investment Officer of Oakman Inns & Restaurants commented: “I am delighted to announce the completion of the refinance with Cynergy Bank. The deal has significantly reduced our cost of capital. Our Relationship Director, Steve Crosswell and all the team at Cynergy proved to be a sensible, pragmatic and straightforward partner to deal with throughout the process. We are very much looking forward to the next phase of our growth, something that will be much easier with the new financing package in place.”


c bieblue



Imagine a Hotel Room... Imagine you enter a hotel room after a long day of meetings or perhaps a family outing, touring Paris with three kids, grandma and your spouse. Your Apple Watch says you walked twenty thousand steps, you are exhausted and all you want to do is lie down on the bed, plug in your cell, catch up with the news or post the pictures from your day of touring. This scenario plays out at thousands of hotels around the world everyday. You need power - power to charge your phone, and all of your family member’s phones. Where do you plug in all of these devices? Hopefully, your hotel accommodations have considered the guest’s overwhelming need to charge up. Hotel stakeholders - property owners, brands and management companies have begun to realize the importance of accessible power for everyone. Along with internet access, convenient charging is THE primary concern of hotel guests. They expect rooms to be fully provisioned with accessible outlets at the nightstand to easily charge their devices.

Now... Imagine you enter a hotel room and there are a few wall sockets, but because you are traveling internationally, your device is incompatible with the available outlets and even worse, you have forgotten your adapter. You may call the front desk only to be frustrated because they don’t have any extra adapters.

CubieBlue® incorporates Bluetooth® speakers and allows guests to stream their personal music, delivering a pleasing and crisp audio experience. Featuring simple one touch pairing and personal control via guest’s own mobile device, CubieBlue® delivers a truly enhanced guest room listening experience.

Hotels guests travel to and from different parts of the globe. Some guest’s devices require either a UK (Type G) or EU (Schuko) socket. To solve this problem, Brandstand developed the innovative CubieBlueXB, based on the popular CubieBlue® Bluetooth® Alarm Clock. CubieBlueXB offers one of each type of socket - one UK and one EU. This clever solution satisfies guest’s power needs because odds are, European travelers will have one or the other plug type.

In order for hotels to ensure the best customer experience in terms of guest facing power and charging, Brandstand offers a line of alarm clocks for the UK, European and Middle East hospitality markets with a variety of power options including: surge protected, tamper resistant 220V, EU or UK outlets, USB-A ports and Qi wireless charging. Each product makes it easy to charge up multiple devices and offers additional power and charging at the nightstand

The success of CubieBlue® is based on a clear user interface and an alarm clock that does not feel like an afterthought. The unique one knob design of CubieBlue’s alarm clock is well thought out, simple to use and a device that hotel guest’s will actually use! Guests no longer ask the question: “How do I set the alarm?” Nor do they worry that the alarm will not wake them on time.

About Brandstand: Brandstand offers innovatively designed, user-friendly power and connectivity products for the hospitality industry. 972.388.1450



CubieBlue with UK & EU sockets.

GOODBYE power adapters!

Independent Hotel Show Stand Q39 Come by to see our complete line of power and charging products designed for hotels.

Hotels are in danger of being caught snoozing when it comes to adopting technology to drive sales and build loyalty, as the competition for the valuable food and beverage (F&B) pound hots up. The high street is stepping up to the plate by extending its offer beyond the bricks and mortar of its premises, with delivery and click & collect options for its customers. And it doesn’t take a genius to work out that for hotels the temptation for their guests to order food from their favourite restaurant brand and have it delivered to their room is a challenge they can’t ignore. Food has always been a core component of a hotel’s offering. But hoteliers have treated food and beverage with varying degrees of attention over the years. However, for those that put in the effort the rewards can be huge. In some luxury hotels, F&B offerings can account for as much as 50% of overall revenues (source: Business

Standard India). And 60% of hotels expect F&B to contribute more to their bottom line in the next three to five years (source: Avendra). But this will only be achieved if they embrace technology that is being adopted by restaurants and consider creative and engaging ways of tempting guests to order room service or book a table in the hotel’s restaurant.

The key question you should be asking, is how tech-ready are you when it comes to delivering the modern, convenient experience that today’s guests expect: • Do you know how much revenue you are losing from your F&B offering?

With the rise in mobile, technology plays a part in encouraging dwell time in the bar and restaurant, with 67% of consumers saying they would spend more if they could order from their smartphone. And for 45% of 18 to 34 year olds, they would be more likely to order room service from the restaurant if they could use their mobile (source: GO Technology by Zonal and CGA).

• Do you offer hotel guests loyalty scheme and discount offers to entice them to dine with you? • When did you last review your F&B technology? Take a couple of minutes to complete our quick interactive checklist to assess if your current service and kitchen capabilities are working for you by visiting

The restaurant of the future – what will it look like, and will it be yours?

By Luis De Souza, CEO of NFS Technology Group

It’s 2020 already – but what will the world of tomorrow look like? If you’re a restaurateur seeking hungry diners, probably like this: • Your customer has been talking to Alexa,

and his device asks if he wants to book a table at his favourite restaurant. Instead, he uses Facebook Messenger to place an order for delivery.

• Another customer arrives at the burger chain

Hotelier & Hospitality Design

she likes best, having pre-ordered and prepaid for her meal on the restaurant’s app. The system remembers her usual, knows she doesn’t like relish, and the perfect personalised order is there to pick up as soon as she arrives. No queueing, no delay.


• Another customer takes his car for a pre-

ordered meal. As soon he drives in, his arrival is detected by a smart platform, and the kitchen know he’s ready to pick it up.

• Friends are chatting on social media,

and decide on a meal out. They choose a restaurant and use its app separately to order what they want to eat. Once the meal is over, they are automatically billed individually.


his COULD be tomorrow for most restaurants – but it’s actually today for some of the most technologically advanced.

They use their restaurant POS system, teamed with advanced technologies such as virtual assistant based ordering and chatbot assistants, to deliver exactly what today’s demanding diner wants – a highly personalised experience, easily and quickly delivered.

There’s going to be a lot for restaurateurs to think about as the digital transformation of the industry evolves. And it’s not just about new widgets and gadgets coming onto the market. It’s also about how you decide to use the amazing digital tools available to you, in what combination - and about how your customers choose to respond to the technology. At the core of every clued-up and successful restaurant there is already a hugely capable restaurant POS system. It’s hard at work in the background 24/7 performing many valuable activities that improve operations and drive revenue, including: • Controlling labour costs • Controlling stock and reducing food waste • Providing tableside ordering and payments on handheld devices • Speeding up food delivery and table turn • Enabling online reservations and ordering • Reducing risks including allergens and staff fraud. The restaurant POS system is also key to creating the customised guest experience, capturing data with every diner interaction. For instance, the restaurant of the future will offer every customer a personalised menu based on their known preferences from previous orders – once you reject the relish with your burger, you’ll never have to face it again.

That deep knowledge of a diner’s preferences will go further than food and seating choices. The savviest restaurants will look carefully at the digital life of their customers; with so many communications channels at our disposal, most people prefer one or two over others. Restaurants will need to define how their customers interact with technologies. For example, are they Alexa enthusiasts – and is that the best way to reach out to them? Do they use Messenger more?

Did you know: Deloitte surveyed 4,500 diners, and found that nearly nine in ten of them belong to fewer than three loyalty programmes. You want to be one of those three – so you need your loyalty programme to matches their preference and lifestyle perfectly.

With the data captured by your restaurant POS system and an insight into they way they like you to communicate, you can create targeted marketing campaigns with offers you know they will appreciate. And that’s available NOW, not in the future. There’ll always be developments we can’t predict – 10 years ago, who would have imagined food delivery by drone? But one thing is for sure: digital technology is here to stay – and the restaurants who are on board in 2020 are the ones who’ll be around for a very, very long time. Start thinking future – discover the facts about restaurant POS systems now! Visit See Digital Transformational Video

Hotelier & Hospitality Design

In a massively competitive market, it’s a strategy for success. As analysts Deloitte say in a new report: “Winning restaurant brands will be those that best understand their customers, capitalise on digital technology options and analytics and seize upon the opportunity to engage customers in a highly personalised way.”



Hotelier & Hospitality Design

Interview with Managing Director from Photo-Me International, Elliot Andrews on the latest ‘Revolution’ technology




Thanks to the different machine models we have on the market we are able to provide a bespoke solution to the hotel/leisure industry. Depending on their needs in terms of machines or their aesthetic needs we can adapt our solution to their environment.

The presence of the ‘Revolution’ technology in the hotel/leisure industry is very prominent throughout Europe where we have received a very strong demand. We’re currently in the process of repeating the same success in the UK market and are working closely with various sectors including the hotel/leisure market to find the best solution for their needs.

How has the ‘Revolution’ technology been designed to help the hotel/leisure sector?

How present is the ‘Revolution’ washing technology internationally?



What’s Photo-Me’s expansion plans for the ‘Revolution’ technology over the next year? Since we launched the Revolution Launderette we have seen expansion year after year and are expecting the same success over the next few years. There is a strong demand from both B2B and B2C customers and we are here to answer these demands.


Are machines suitable for small boutique hotels as well as the major players? We have a large range of machines that can be adapted to fit in any type of environment. We are working with the major hotel players across Europe to ensure our solution improves their daily operation/efficiency.

Photo-Me International, continue to shake up the market with their ‘Revolution’ technology –laundrettes with economic, commercial, and environmental benefits used in a growing number of sectors including the hotel/ leisure markets to improve their daily operation. The Revolution Compact and Compact S as operated by Photo-Me, are ideal for washing large or heavy loads such as duvets, blankets and pillows finishing in a record time of 30 minutes per cycle. The launderette service is the latest innovation in mass washing facilities using a small carbon footprint, helping to reduce water consumption with a built-in eco-friendly washing up liquid pump providing the correct amount per wash to reduce waste. Machines have seen a surge in popularity over the last twelve months with companies under more pressure to improve their green quota to keep stakeholders, investors and customers satisfied.


How does purchasing the technology work for hotels? Is there a payment scheme in place? We currently have two options available, either to have the machine on site and obtain a commission or purchase the machine and keep 100% of the revenue. We can also offer a maintenance contract and help customers on the promotion of this service..


Our team of 150 engineers across the UK visit machines a minimum of once a week to maintain, clean and collect the money (for the revenue-share model). We also have a 7/7 customer service with a 24-hour guaranteed visit from an engineer in case there is an issue with a machine.

Hotelier & Hospitality Design

What maintenance/ upkeep do machines need throughout the year?


Recommended Suppliers

Hotelier & Hospitality Design Recommended Suppliers

Hotelier & Hospitality Design Phone Number: 01332 497111 Email: Address: Station Road, Castle Donington, Derby, DE74 2NU


Website: Phone Number: 01579321331 Description: Suppliers to Businesses, Contract Quality at Affordable Prices! Address: Trago Mills, Twowatersfoot, Liskeard, Cornwall, PL14 6HY Phone Number: 01733 302704 Description: Commercial kitchen ventilation and stainless steel catering fabrications. Address: Unit 15 Tresham Road, Orton Southgate, Peterborough, PE2 6SG

Website: Phone Number: 01793 647 744 Description:Aspen is one of the UK’s leading interior fit-out & joinery companies, with an outstanding reputation for quality, reliability and workmanship. Address: Aspen Concepts Ltd, 2273 Dunbeath Road, Elgin Industrial Estate, Swindon, Wiltshire SN2 8EA

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Website: Email: Contact number: 01516448296 Address: 142 Bebington Road, New Ferry Wirral, Merseyside, CH62 5BJ

Website: Phone Number: 0161 274 4147 Description: Create your own bespoke design and print it onto flame retardant fabrics suitable for upholstery, drapery and more. All fabrics meet British Standards and unlike other contract fabrics, Evans offer FREE initial designs. Address: Helmet Street, Manchester, M1 2NT

Website: Phone Number: +44 (0) 1242 524777 Address: Unit 6, Maida Vale Business Centre, Mead Road, Cheltenham, GL53 7ER

Website: Phone Number: +44 (0)1509 611021 Address: 2 Princes Court, Royal Way Loughborough, LE11 5XR

Website: Phone Number: +44 (0)1509 611 021 Email:

To feature within as one of our recommended suppliers please call 01843570940 or please email Anthony Field

Hotelier & Hospitality Design



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Website: Email: Contact number: 01942 824 037 Description: Glasstex Essential the most cost effective fibre glass wallcovering ever sold in the UK, with modern minimalistic and classic designs and combining the strength, durability and fire retardancy that gives the ultimate solution to any wall surface. Address: Eclipse Wallcoverings, Unit 6, Appleton,

Website: Email: Phone Number: +44 (0)1603 768046 Opt. 2 Description: The world leader in wine preservation and dispensing technology, pouring over 40 million glasses of wine every year. Address: 7 Europa Way, Norwich. NR1 2EN

Street, Wigan, WN3 4BZ

Website: Phone Number: 0203 959 8570 Email: Description: Audio Visual Design, Installation &

Maintenance from restaurant music systems to boardroom conference facilities / Music curation and licensing for commercial spaces using our powerful music platform powered by Napster technology.

Hotelier & Hospitality Design

Address: Bidwell House, Eastwood Place, Eversley, Hampshire, RG27 0PN


Website: Phone Number: +44 (0)1284 772400 Email: Address: Unit 2 Middleton Business Park, Middleton Way, Fen Drayton, CB24 4SU

Description: Helo Childcare Products is a true specialist supplier of Infant High Chairs for Hospitality environments throughout UK and Europe. Offering a variety of design, colour and budget to suit your venue, endorsed with the latest BS EN 14988: 2017 Standard and available for next day delivery. A simple choice for looking after your future generation of happy customers.

Website: Contact number: 01291 635525 Description: JustIngredients Trade offer the UK’s widest online range of dried herbs, spices, botanicals, wholefoods and more. We are proud to work with many different types of businesses from restaurants, bakeries, hotels and distilleries to equine, craft and cosmetic companies with always on hand to support.. Address: Basepoint, Riverside Court, Beaufort Park Way, Chepstow, Monmouthshire, NP16 5UH

Website: Phone Number: 0115 965 9030 Email: Address: Contract House, Little Tennis Street South, Nottingham NG2 4EU

Description: Nottingham-based Contract Furniture Group is one of the leading trade only distributors of quality furniture, specifically designed for the UK contract and retail market. With over 20 years of experience providing commercial furniture to restaurants, hotels, pub trades, bars and leisure industries, the company prides itself for the superior quality and affordable prices of its products and services.

Groupe GM Partners with Parisian Chic Icon Ines de la Fressange nes de La Fressange, fashion icon, model and muse of Karl Lagerfeld at Chanel, has walked international runways for all the most luxurious fashion houses. Chosen to be the new Marianne, the symbol of the French Republic, Ines has evolved to become the quintessential Parisian woman. Her book “Parisian Chic” (“La Parisienne” in French) was published in 17 languages and sold over 1 million copies. Now an iconic book, it confirms that Ines de la Fressange is THE reference for the 21st century Parisian woman. Ines personifies the “Parisian style” and this is embodied in her brand. Laurent Marchand, President of Groupe GM, commented: “We are thrilled about this new collaboration with Ines de la Fressange. Representing French elegance to perfection, we think this amenity collection is a superb fit for the luxury hotels that we work with. This

new partnership marks another step in our commitment to bringing high-quality French products to hotels worldwide.” Viewing this line as a tribute to Parisians, whom she loves and finds inspiring, Ines has strived to make it as elegant as possible. Its simple yet chic packaging remains true to her French heritage. The collection offers a wide range of amenities, including shampoo, conditioner, shower gel and body lotion, both in 40ml bottles and in 300ml Eco-pump dispensers. The line also boasts soap in 30 and 50g sizes. The formulas, with their delicate notes of almond, white flowers and musk, are made with ingredients that are between 96 and 98% of natural origin. Discover all the brands offered by Groupe GM at:

Hotelier & Hospitality Design


Leading international amenities provider Groupe GM has revealed its new partnership with Ines de la Fressange Paris with the creation of a specially tailored amenity line to be made available worldwide thanks to Groupe GM’s extensive distribution network.


Call now on

01733 302704 CK ReCirc™ Recirculation Units CK ReCirc™ units work as a normal Commercial Kitchen Extract System without the requirement of any external ducting.

Approvals • Westminster City Council Approved

• Environmental & Occupational Hygiene Tested

• Complies to DW172 & BESA

• Certified by Independent ISO 17025 UKAS accredited testing laboratory.

• In line with HSE including HSG173 Monitoring strategies for toxic substances

Suitable Locations • Airports

• Shopping Centres

• Coffee Bars

• Temporary Catering Canteens

• Restaurants

• Listed buildings with Planning Restrictions

• Pubs / Bars

• Can be easily dismantled and re-located.

• Cafés

Approved alternative to high level kitchen extract, Reduce fire risk, Flexible locations, Emissions control • Designed to accommodate multiple pieces of electrical equipment.

• No ducting to atmosphere is required.

• For use with electrical appliances only.

• Quick and simple to install.

• Free-standing self-contained recirculation unit to increase capacity.

• Air movement up to 2.5m3 per second

• Four stage filtration process to remove grease, fine particulate, smoke and odours.

• Variable fan speed.

“If you think it is expensive to hire a professional” Wait and see how much it costs to hire an amateur

Corona Draught Launch Set to Make Waves in The UK’s Pubs and Bars From the eye-catching font and iconic lime ritual to the unique glassware, Corona will provide consumers with the ultimate draught beer experience


orona, one of the UK’s leading super-premium beer brands, have been available in draught format nationwide since October 2019. Following the huge success of its 25-venue trial, which saw the brand within the top three selling beers and add 18% incremental value to venue’s draught sales1, Corona is available in pint and half-pint servings. A momentous step for the brand, Corona draught will offer the superpremium experience of Corona in a new, desirable format; allowing more consumers to access this much-loved beer which is already in double-digit growth2. With 66% of drinkers only consuming beer on draught3 and 81% believing the format is more sociable4, it’s important for consumers to be able to access their favourite beer in their preferred serve.

Hotelier & Hospitality Design

Corona draught delivers a taste and quality consumers are willing to pay more for. The brand commands a 61% higher price per bottle than the premium category average5, meaning the launch will help increase both volume and value sales for customers – driving more consumers into a super-premium, profitable category.


Stand-out at bar

The four-step Corona serve:

The experience for discerning drinkers starts before the first pint is poured – it begins as the patron decides to enter the bar. To turn heads and win hearts, Corona has carefully curated an innovative font tower.

• Select the freshest lime

Differentiating itself from competitors, the tower features a metal and wood construct with a glass viewing pane that shows a lightly effervescing liquid; signify the refreshing nature of Corona. An eye-catching lime holder is attached to the side of the font, providing a nod to the all-important lime ritual and provides further refreshment cues. A bold, illuminated Corona logo signals to consumers that Corona draught is finally here! Aligned to the brand’s fight against marine plastic, the new font tower is plastic-free. As such, Corona draught offers pubs and bars further opportunity to associate with a brand that is committed to sustainability – appealing to an increasingly conscious consumer base. Font badges and wooden tap handles are also available.

Unrivalled SuperPremium Experience

What about the famous lime ritual?

We live in an experience economy where consumers spend more on great service, excellent quality and unrivalled knowledge. These criteria shine through in the taste of Corona, the ritual of the lime and new font and bespoke glassware.

The lime ritual remains integral to the Corona serve on draught. It signals the refreshing nature of the beer, as well as a consistent level of care and quality from the brand.

1 UK POC Pilot N=5, 6weeks Aug – Sept 2019 2 CGA Market Data Report 15.06.19 3 Kantar Alcovision, On Trade, 30.06.17 4 WWA UK Beer Drinker Survey, August 2019 5 CGA Brand Index OPMS 17.06.2019

When serving Corona draught venues are asked to follow the fourstep Corona serve. Not only does this create theatre for the drinker, but demonstrates a level of service and knowledge that is unparalleled.

• Cut the lime into eight equal segments and select one for the drink • Slice the flesh of the lime segment at the mid-way point between the top and bottom, so that it will sit horizontally on the glass edge • Place the lime on the Corona glass edge and serve.

Bespoke Glassware Already a fan-favourite (many have made their way to pub-goers homes already!), a new glass has been designed for the launch of Corona draught, modelled on the iconic Corona bottle. The lip of the glass folds slightly inwards and comes to an end where the neck of the bottle would begin, allowing the lime segment to sit on its edge.

Point of Sale Support and Beyond To further support customers in driving sales of Corona draught, the beer brand is providing a range of unique, high calibre point of consumption materials. Celebrating Corona’s affinity with the outdoors, a beautifully crafted wooden lime holder attracts the eye whilst keeping the fruit handy nearby, and wooden drip trays add an artisanal edge to bars. Wooden font danglers drive awareness of the launch while reiterating the Corona serve for bar staff. Coasters and A-boards will also signal to pub-goers that the venue serves Corona draught, boosting footfall.

Rory McLellan, On Trade Sales Director at Budweiser Brewing Group, says, “Corona draught is the perfect addition to a venue’s offering – it meets consumer demand for premium experiences, as well as our customers’ needs to drive increased value sales,

improve their category mix and provide a super-premium execution. “From the trial we’ve seen Corona draught has added value and volume sales to the much-loved Corona in bottle. Corona has strong brand equity, resulting in ardent consumer preference – and therefore purchase. At BBG we’re passionate about helping our customers deliver the best in terms of liquid, serve and experience, and Corona draught does just that.”

To find out more about working with a brand in double-digit growth6, that will help drive consumers into a super-premium, profitable category and that supports you in driving footfall and revenue, click here. 6 CGA Market Data Report 15.06.19

Hotelier & Hospitality Design

Beyond the venue, the brand will be providing digital toolkits to help them drive awareness. Geotargeted communications will alert consumers of their nearest Corona draught venue.


VitrA Bathrooms to launch London showroom and creative hub in spring 2020 This spring, VitrA Bathrooms will open a 5,600sq ft new flagship space in London’s Clerkenwell. VitrA London will be far more than just a showroom for its design-led bathroom products. Instead, it will be a creative hub – a social space for architects, designers and thinkers with dedicated areas for product specification, events and workshops.


itrA London will offer a busy programme of exhibitions, social events and stimulating talks, all held within a beautifully designed, experiential space. These activities will facilitate an open dialogue between the brand and its key audiences of architects, designers, other specifiers and the wider bathroom industry.

Hotelier & Hospitality Design

VitrA London will occupy two floors of the award-winning Turnmill Building, designed by Piercy&Company. Located in the heart of the Clerkenwell Green Conservation Area, VitrA London is ideally placed to serve the international architecture and design community.


VitrA London’s ground floor will feature the brand’s designer bathroom ranges including those created in collaboration with world-renowned designers such as Ross Lovegrove, Sebastian Conran, Terri Pecora, and most recently, Claudio Bellini and Arik Levy. There will also be a seminar area for talks and an active brassware display, where visitors can experience VitrA’s basin taps in action. On the lower ground floor, VitrA London will offer a dedicated specification space that will demonstrate the various typographies of WCs and basins, as well as showcasing its broad range of tiles and other important

elements of bathroom design, including flush plates and accessories. There will also be an immersive 4D theatre where visitors can use a virtual reality headset to visualise and walk around their bathroom as they design it. Levent Giray, , Managing Director of VitrA UK, comments: “VitrA London marks the beginning of an exciting new chapter for our business, enabling us to engage more effectively with our national and international client base. Our aim is for VitrA London to become a cornerstone of the architecture and design community – a place for clients to meet, work and socialise, as well as simplifying the bathroom specification process for them. “VitrA London is a symbol of our global reach and will act as a springboard for further growth worldwide. We have been successfully exporting to the global market since 1983 and we are confident that our investment in London will solidify the company’s position as an international market leader for the bathroom sector.” VitrA products are available to buy through a network of specialist retailers, installers and wholesalers across the world. The brand also has showrooms in Istanbul, Cologne, Mumbai and Moscow. For exclusive updates on VitrA London, sign up to VitrA’s newsletter by visiting


MINIMALISM AND CLEAN LINES YOUNG 2.0, With a whole host of exciting product features, such as showering height of 2000mm, through to the minimal matt black, matt silver or polished chrome profiling giving the enclosure a sleek and luxurious look. Coupled with the rise and fall door mechanism and the versatility to be installed on a shower tray or tiled floor, the Young collection gives you a multitude of showering options and fantastic value for money. Combine this with our Novosolid stone Designed shower andtray manufactured or Novellini Wetroom for the total solution. in MANTOVA

Discover the Black & White video collection

Contact us directly or visit our websites for more information about our products and services.

Designed and manufactured in MANTOVA FOLLOW US

Milk Leisure, the UK’s leading bespoke thermal experience designers and manufacturers, develop leisure and wellness environments tailored exactly to their clients’ needs. Specialists in the design, development and creation of residential and commercial spa and wellness facilities. Milk Leisure believe that the key to their success lies in creativity and a critical eye for detail. They strive to secure customer loyalty by delivering professionalism, seeking excellence in everything they do and through the delivery of their unique projects.

Avalon Well-being Centre

Hotelier & Hospitality Design

Broughton Hall Estate, Skipton, Yorkshire


One of the most recent projects undertaken by Milk is a bespoke sauna and steam room installation at Broughton Hall Estate, creating the design and fabrication of a truly unique project. From an initial customer brief we delivered the design concept through to detailed production and fabrication drawings, material sourcing and fabrication. All in-house processes that led to the creation of a truly unique thermal experience. The sauna created for this installation was manufactured within Milks workshop and was created as a result of the complicated assembly of laminated timber elements. These elements were then CNC’d to form the 148 individual components required to form this unique sauna cabin. The prime grade Hemlock Timber used for this installation was sealed and protected against the rigors of operation by applying 3 coats of Supi Sauna Wax, a product by Tikkurila. A Milk designed circular feature ceiling light was installed mirroring the corporate image of the wellness facility, casting a wonderful light across the curved interior of this sauna. The fluid interior space is complimented by the installation of a Harvia Globe sauna heater. The steam room installation was created in partnership with Wedi Systems UK Ltd, made up of 28 individually formed segments, these were bonded together, sealed and vapour-proofed, ensuring a durable substrate for the Christian Botteganove mosaic tiling. As ever for Milk these mosaics were installed by the uniquely talented Sharon Taylor of Viva Tiling. The hand crafted ceiling light to match that of the sauna but to cater for the specific thermal requirements of the steam cabin, again reflecting the Avalons corporate symbol, compliments the lustrous lines of the steam room interior and that of the sauna heater.

“Milk are exceptionally proud of this installation, it’s a very real reflection of our design and manufacturing ambitions and the inhouse artisan skills we can bring to bear”.

To find out more about Milk Leisures services, email, call 0161 343 7100, or visit for more information.

Hotelier & Hospitality Design

- Robert Merrick, Managing Director of Milk Leisure.


Editor’s Choice

“The art of mixing” Tarkett’s iD Mixonomi collection, created for Architects and Designers, is a modular vinyl tile collection that introduces a customizable element to LVT.


rom the mono-shape flooring layout to more elaborate compositions, the collection has been designed to play with colours and shapes to take the customer experience to the next level. iD Mixonomi was recognised and honoured with the Red Dot Award: Product Design in April 2017. Built upon the principle of combining colours and shapes, iD Mixonomi is an intuitive tool to enable the tailoring of flooring compositions from timeless patterns to the most vibrant collages.

Hotelier & Hospitality Design

Inspired by the iconic hexagon, the iD Mixonomi range features


11 compatible geometric shapes and sizes which may be combined in a multitude of layouts. A striking palette of 34 colours has been created around a central colour theme of bold shades, deep complementary hues and metallic highlights. In June 2019, this collection was once again recognised and won the MetropolisLikes and HiP awards for Hospitality flooring at the NeoCon Awards in Chicago. To learn more about our hospitality collections, go to or contact us at Follow us on Twitter for the latest news @TarkettUK

iD Mixonomi LVT TILES

The art of mixing

Hotelier & Hospitality Design