Hotelier & Hospitality Design - April 2020

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April 2020: Industry News, Signage, Catering, Furniture, Bathrooms, Hotel Tech...

Hotelier & Hospitality Design

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BEAUTY IN ITS PUREST FORM GROHE ESSENCE Clarity. Subtlety. A certain lightness of touch. These are the qualities that inform Essence, a design line created from gently organic forms. Perfect for those for whom the bathroom is a place of relaxation and contemplation, the collection’s slender profiles and natural lines are ideal for creating a calming scheme that is timeless in its elegance, and gives the whole bathroom space to breathe. Pared back to the essentials, Essence provides effortless, appealing design with innovative features you’ll enjoy day after day.

Contents April 2020

Industry News Editor’s Choice Design Eastwell Manor Hotel Tech Furniture Catering Bathrooms

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REFLECTS W IT E 3895 Hotelier and Hospitality AW.indd 1



Dan Draper

Publication Manager 01843 570940

Jodie Little

Publishing Director 01843 595818

Anthony Field

Editor 01843 570940




Hotelier & Hotel Design Magazine is the leading publication and established web resource in the business. Providing comprehensive reporting on hotel industry news and exclusive coverage of the latest ecological-friendly green hotels and bar designs, HHD Magazine keeps you updated on the latest hotel trends in technology and innovative ideas.

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The perfect finish to any bathroom To make life easier, we give many of our taps and showers a flawless contemporary chrome finish. No need for chemicals. Just a quick wipe with a wet cloth and you’re done. Brilliant.

13/09/2019 15:45

Industry News

Gareth Bale to open restaurant and mini-golf bar in Cardiff Wales and Real Madrid footballer Gareth Bale is set to open a new bar, restaurant and mini-golf venue in his home city of Cardiff.


ar 59 will be based in the 18,000 sq ft basement of the Capitol Shopping Centre in the city centre. When complete, the venue will boast two adults-only mini-golf courses, and two large bar and dining rooms.

Hotelier & Hospitality Design

Two independently run kitchens will also occupy


the venue; with a sushi and Japanese food offering from local trader Sushi Life, and buttermilk fried chicken brand Dirty Bird. With an expected opening in the summer, the project is the result of a new partnership between Bale’s company Elevens Group and entertainment brand the Depot. The opening follows Bales’ launch of Elevens Bar & Grill in Cardiff in 2017 in partnership with Brains Brewery. Bale said: “My love for golf is no secret, so I am delighted to be working with an independent Welsh company

to bring this concept to Cardiff. It’s all about creating a fun environment where people can enjoy something a bit different, and where everyone can have fun. So far, everything is going to plan and we’re on track to open this summer, which is really exciting.” Nick Saunders, founder and managing director of the Depot, said: “Taking empty and forgotten spaces and breathing new life into them is something we know we do well, but the Depot is still a relatively young brand, so teaming up with Gareth’s team at Elevens Group to open Par 59 is a big achievement for us. We can’t wait to get the doors open.”


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Industry News

Innovation, sourcing and educational talks: Hotel, Restaurant & Catering (HRC) brings together the best of the industry

3–5 March 2020, thousands of professionals in the hospitality and foodservice industry travelled to ExCeL London for Hotel, Restaurant & Catering (HRC). As the industry movers and shakers gravitated to ExCeL London to discover the latest innovations making waves in the hospitality industry, the isles were bustling with visitors looking to source new products to drive their business forward. The presentations, talks, panel discussions and cooking demonstrations from the UK’s top chefs and industry pioneers on the Vision Stage, TechX and The Staff Canteen Live were fully booked with visitors left standing to listen to the latest trends and issues impacting the industry. One of the most well attended talks named, ‘Stars in their Eyes – Let’s talk Michelin’, included industry legend Tom Kerridge who commented “Great show as always, showcasing the best of the industry. Thanks for having me!” 600 exhibitors showcased their latest products across four shows, The Professional Kitchen Show, The Foodservice Show, Hospitality Tech Show and Interiors and Tabletop Show, ensuring there was plenty of choice for all that attended and feedback from visitors has been incredibly positive.

Hotelier & Hospitality Design

Content was king at HRC this year, as the show introduced a wealth of conferences, tastings and trend trails with key partners. Highlights included Sustainable ‘Hospitality 2020: Food Made Good’ with the Sustainable Restaurant Association (SRA) introduced by Raymond Blanc, Chef Patron at Le Manoir aux Quat' Saisons, ‘Hospitality Uncovered…. Is there really a hospitality industry skills shortage?’ in partnership with Hospitality Jobs UK, guided tours of The Professional Kitchen Show with the FEA Trend Trails and tastings on ‘The Great British Drinks Movement’ hosted by drinks expert and TV personality Jane Parkinson. The breadth and range of talent on show in the prestigious chef competition programme; International Salon Culinaire was incredible to see – almost 1000 chefs entered over 100


competitions across the three day show with many competitions across the Live Theatre and Skills Theatre oversubscribed with competitors wanting to take part and showcase their culinary skills.

Notable International Salon Culinaire 2020 winners included: Coworth Park Hotel (part of the Dorchester Collection) winning the Craft Guild of Chefs National Chef Team of the Year, Tomas Krasnan winning the Association of Pastry Chefs Dessert of the Year for the third consecutive time, Hull College winning the most successful college award on the Skills Theatre and the Chairman’s Award for the Skills Theatre was presented to Bethan Disley Jones from City of Liverpool College. “This year’s show has shown the true colours of our industry with everything that is going on in the world. We have had the most tremendous support from both competitors and visitors. The entry level has been over-subscribed twofold, and we have managed to allow all of them to compete with standards reaching new heights”. Chef Steve Munkley - International Salon Culinaire Chef Director. For the first time HRC partnered with ReFood (the International Salon Culinaire Food Waste Partner) to tackle food waste from exhibitors and the International Salon Culinaire competitions in a sustainable and environmentally friendly way by recycling food waste into renewable energy and biofertilizer. “We found this year’s show exceptional, we’ve got fantastic feedback, orders and met some fantastic people from

different backgrounds. We would highly recommend the show and we will back next year.” James Hemmings, Business Development Manager - Logicall Wireless Solutions. “HRC was an invaluable experience for us in the procurement world. Not only did HRC give us the opportunity to connect with a number of new and potential suppliers in our space and give us a platform to create new relationships and partnerships but it also enabled us to catch up with a number of our current suppliers, and see them showcase their new and innovative products.” Sophie Sherrard, Category Development Buyer – Foodbuy Ronda Annesley, Event Manager commented “We were delighted to see the stands of our suppliers from across the hospitality and foodservice sector buzzing with visitors, along with our biggest line-up of industry experts, chefs and influencers leading the conversations on stage. With so many positive messages we look forward to seeing you at next year’s bigger and more encompassing event.” High on the success of this year’s show, the anticipation is already growing for next year when ExCeL, London becomes home to the largest gathering of food, drink and hospitality suppliers under one roof. Taking place 22-24 March 2021, Hotel Restaurant & Catering will now unite alongside International Food and Drink Event (IFE), IFE Manufacturing Solutions (IMS), Festival of Enterprise and The London Produce Show welcoming 2500 suppliers and 45,000 visitors.

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Editor’s Choice This stunning ground floor renovation included the reception, bar/restaurant, and lobby. The project was planned and executed by ILmio Design who specified Formica laminate in complementary tones with a tropical feel including deep turquoise (F7846, Grotto) and opulent gold (M2042, Brushed Gold Aluminium) to create bespoke furniture to dress the space. Elements of the original interior have been rejuvenated through the striking use of colour to accentuate the pre-existing architectural details. The new colour scheme is reminiscent of a beach sunset evoking a real sense of escape in a tropical paradise through the harmonious combination of sparkling pinks, turquoise, and gold.

Eat, pink and be merry at Barceló Málaga Hotel Barceló Málaga Hotel is a stylish destination for business and leisure travellers alike. The bustling city centre is just a stone’s throw away and the beach is within walking distance.

The hotel bar area, the Gastrobar La Santa María, is identified by a series of golden slats that create a sense of warmth and grandeur with trailing plants linking it to the prevalent biophilic trend. The beautifully designed bar commands attention and forms the focal point of the room. The bar is complete with striking bespoke shelving designed specifically for the space by ILmio Design. The renovated space has an energising yet cosy atmosphere, while also being truly en vogue thanks to the injections of lavish tones, amber lights, and curved lines. The use of curvatures within the space is accentuated by round mirrors, lamps, and tables all of which emulate the rotund architectural forms that fill the room as well as the use of tone-on-tone pink used throughout. The use of muted pink tones creates both an instantly iconic and soft aesthetic. Nina Bailey, UK Design Manager, Formica Group: “Pink shades are perfect for commercial environments. 2020 interior trends have seen pink becoming a more gender-neutral colour as it combines with other colours and natural materials.” The bespoke furniture accentuates the character of the space and enhances the overall aesthetic. Each piece adds personality and has been designed exclusively to match the environment

Hotelier & Hospitality Design

ILmio Design Studio explains: “We have developed the interior into a living space, being sympathetic to the existing architecture, adding warmth through the presence of curved elements and the use of contrasting colours that coexist in harmony. We have personalised the space through the use of bespoke furniture and lamps made specifically for this project.”


The furniture has been created using Formica® laminates in turquoise and gold, to match the two predominant shades repeated throughout the space in the entrance arches, benches, central columns, slats, and lamps. This uber-chic renovation emulates the fun and stylish atmosphere of the hotel and provides an elegant oasis to the otherwise concretefilled surroundings. As Nina Bailey comments, “ILmio Design studio has transformed Barceló Málaga into a beautifully photogenic design scheme that will inspire travellers to hurry online and share their pink moment!”

P M a is g e si ng

Industry News

Technology Transforms the Appeal of Hospitality as a Career Employment in the hospitality sector has long been seen as a ‘job’ rather than a ‘career’. However, this is an industry that is being turned on its head by technology. From online delivery platforms to ordering via a QR code and paying via mobile phone, the customer experience has been transformed. Technology has also transformed the experience for the workforce; from social media management to managing multiple channels to market, hospitality now offers the chance for employees to gain skills that will foster long-term commitment and offer the status to encourage workers into the sector, explains Jacyn Heavens, CEO, Epos Now. New Career Prospects

Hotelier & Hospitality Design

The hospitality sector is booming, exceeding over £100 billion in 2018, with customer expectations for innovative food and experiences fuelling demand for both new and traditional providers. The way customers interact with hospitality providers has changed fundamentally. Bookings are now primarily made online and through recommendation sites. New routes to market have been provided by online delivery platforms. Social media has enabled the recent explosion in pop-ups. For hospitality providers, technology disruption has created challenges as well as opportunities: it is no longer enough to provide great food, a fabulous atmosphere and fantastic service. Winning and retaining customers now requires so much more.


But who is going to envisage and deliver this technology led customer experience? Staffing issues are already critical, with hospitality providers of all sizes struggling to recruit, manage and motivate the workforce. Average staff turnover is now 30% (more than double the UK average), while over half (53%) of 16-20 year olds would not consider a career in hospitality – not least because it is seen as offering limited career prospects. Yet this is a message that has to change. The chance to develop these essential technology skills provides fantastic career prospects for both school and university leavers. To succeed in this market restaurant owners need to create a range of hybrid roles that combine traditional activities with new skills. From managing customer relationships to curating social media content, Search Engine

Optimisation, even business analysis, the opportunities now extend so much further than waiting tables. Progression is not limited to the traditional roles; hospitality now opens the door to new skills and access to a truly compelling career. Technology Foundation The great news for hospitality providers is that existing technology has already transformed many traditional activities, freeing up time for staff to embrace these hybrid roles. With customers using online ordering consoles and pay-at-table technology, the number of waiting staff has been reduced. EPOS systems now automate the creation of rotas and the management of stock, cutting down the admin overhead. Staff can, therefore, embrace a dual role – combining waiting tables with real-time social media engagement, for example, to entice customers with nightly specials or exclusive invitations. Restaurant managers have immediate access to the customer reviews prompted when using a mobile payment app – and can change the menu on the fly in response. Hybrid roles enable staff to combine data insight with invaluable customer knowledge and restaurant experience to achieve continual business improvement. Opportunities to progress are also continually evolving – such as exploring the new routes to market. From adding a range of bottled sauces to the customer offer to leveraging the power of food delivery platforms with a dedicated kitchen within a low cost business park, the speed of technology enabled market change now supports amazing long term career prospects. This is an incredibly exciting time to be part of the hospitality industry.


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Industry News

Global conference highlights latest hospitality tech advancements

Hotelier & Hospitality Design

Tech savvy hospitality business leaders from around the world have come together for Inspire 2020, Agilysys’ annual user conference; a hospitality technology forum which discusses the latest technological trends and developments covering a range of hospitality services.


The Inspire user conference brings together leading brands who want to learn about the latest technology and hospitality trends, highlighting areas of progression and improvement. Through dozens of sessions across the 3-day event, the conference explores the major benefits for hospitality businesses of integrating the latest technological developments into their offering; guiding hoteliers and other hospitality businesses as to where their operation can benefit from these advancements. Attendees at the event, which took place in Orlando, Florida, came from a mix of hotel, resort and cruise organisations. Guest speakers included Vail, a worldwide ski-resort operator, and Pinehurst Resort and Country Club, an historic US golf resort with global prestige.

James Slatter, EMEA managing director at Agilysys, said: “The conference saw leading industry figures come together to discuss how technology continues to shape the face of hospitality, improving and enhancing the guest experience, while also streamlining behind the scenes operations.” He added: “It’s a fantastic event, with a wealth of knowledge on offer that really serves to underline how hotels and other hospitality businesses can embrace technology to maximise their capabilities. The keynote speaker, Shane Battier, kept the audience engaged with his tips on becoming a hospitality champion, really was excellent and attendees learned an incredible amount of new information during the educational workshops and sessions.” With offices worldwide, Agilysys has more than 40 years’ experience of delivering hospitality software solutions, and via its in-house research and development team, pioneers ground-breaking new technology to provide its clients with cutting edge solutions. For more information, please visit

new: PurePanel™ Brings Havwoods Wood Boards To Every Surface

The PurePanel boards are incredibly versatile, offering the distinctive look and feel of real wood for the perfect finish. With endless opportunities across a multitude of applications, PurePanel can be used for cladding, as well as specific unique panels, cabinetry and statement pieces. Coloured to match some of Havwoods’ most popular finishes, the PurePanel collection is available in six oak finishes and one walnut finish. With high-tech processing techniques, the boards are produced in Europe to the highest of standards, with guaranteed consistency and quality.

From the light bright boards of Blanco and the neutral grey tones of Fendi, to the rich brown of Walnut and the sumptuous dark shades of Lavardon, there is a PurePanel product to suit every interior scheme. Available in readyto-use brushed, stained and lacquered panels, the boards require no additional finishing, making the processing extremely fast, easy and cost-effective. Available in two size options, along with the opportunity to specify Havwoods’ Bespoke service for total design control over the PurePanel boards, the ways to style and format the products is extremely flexible, making them a visually stunning focal point for a vast variety of settings. Combining up-to-the-minute designs and an everexpanding international portfolio of showrooms, the pioneering Havwoods brand sets the benchmark for superior quality wood flooring for both the residential and commercial markets.

Hotelier & Hospitality Design

Brand new for 2020, Havwoods is pleased to introduce an exciting new collection of pre-finished real wood veneer panels to its unrivalled collection of interior surfaces - PurePanel. Ideal for designers, architects, joiners and homeowners looking to create stylish and unique interiors in commercial, hospitality, retail or residential environments, PurePanel looks equally stunning in both traditional and modern settings.







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Hotelier & Hospitality Design

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Editor’s Choice

Crossing Cultures With Design - a look at the work of Andre Fu, published by Thames & Hudson Spring 2020


or the past decade and a half, Fu’s vision has been defined by a seamless alignment of cultural and design sensibilities, modern luxury, art and craftsmanship – the themes explored in this book. A trained architect who studied architecture at Cambridge, his projects draw as naturally on European principles of beauty as from Oriental qualities, traditions and modernity.

Hotelier & Hospitality Design

His seemingly effortless creations range from an original furniture creation for Louis Vuitton’s exclusive Objets Nomades collection, contemporary art galleries in Hong Kong, Tokyo and Shanghai for international gallerists including Emmanuel Perrotin, and major hotels and restaurants around the world including Villa La Coste in Provence, The Berkeley London and Hong Kong’s St Regis Hotel and The Upper House Hotel.


Written by design expert Catherine Shaw, André Fu: Crossing Cultures with Design features 18 of the studio’s recent projects from around the world – including Fu’s own apartment in Hong Kong each illustrated with stunning photographs and Fu’s personal perspective and, for some, hand-drawn sketches and mood boards that add an intimate glimpse into Fu’s design language.

Editor’s Choice

the design-led and experience-focused flexible office space provider, has appointed Devrim Kahramanoglu to the position of Director of Operations.

Devrim will oversee the portfolio of Uncommon spaces in Highbury & Islington, Fulham, Borough and Liverpool Street, as well as their newest and largest asset to date, in Holborn, due to open in 2021. Tania Adir, Uncommon Co-Founder and CEO, said: “We’re delighted to welcome a passionate hospitality professional such as Devrim to our senior team, and he brings with him endless enthusiasm for unique and genuine customer service, with the capabilities to deliver financial and operational results.”

Hotelier & Hospitality Design


Having gained BSc (Hons) in Tourism & Hotel Management at Bilkent University in Turkey, and later on completed various qualifications at Cornell University, Devrim has built his career with world class luxury hospitality brands such as Swissôtel, Raffles , Rocco Forte, GLH and most recently with a similar role at Jumeirah Hotels & Resorts where he spearheaded an award winning, globally recognised service culture.



New Carpet Collection From

Jamie Stern Furniture, Carpet & Leather

Synthesis Axminster Collection

The carpet becomes the canvas with the launch of Synthesis Axminster, the much anticipated Axminster collection from Jamie Stern Furniture, Carpet & Leather. The Synthesis Axminster Collection was achieved by combining simple natural patterns to create a background of timeless organic textures and rhythmic geometric shapes. This extensive collection offers sixteen designs including Lush, Anyi, Elements, and Comhar, as well as applications in corridors, ballrooms, pre-function/ conference rooms, guest rooms, and common areas. Synthesis presents a completely inspirational design that works well in any given environment — offering not only a carpet, but a piece of art. Each design is based on a mood board of environmental patterns, built upon the idea that “patterns in nature are visible regularities perceived in every environment.”

Hotelier & Hospitality Design

To view the full collection, please CLICK HERE.



Located on the bustling King’s Road, the brand’s Chelsea showroom is nestled within the city’s iconic creative design district and will play host to this exciting event at the end of April. Throughout the day’s event, Havwoods will celebrate the creativity of wood and its presence in the world of interior design. Small samples will be available to take away and Havwoods’ wood experts will be on hand TIMINGS: to offer design and specification advice for any project. 10am: Delicious brunch – Havwoods style! Sara Ripamonti and Amit Malhotra from AFLUX Designs will present their creative and innovative design processes, from commercial to 10.30am: Talk – “DESIGN PROCESS: an residential projects. The hour-long talk will reveal the main points that exciting, emotional, developing experience” designers should consider when selecting the all-important interior by Sara Ripamonti and Amit Malhotra from materials for their projects. AFLUX Designs. Situated along the King’s Road through to Lots Road, in the heart of Chelsea is the Chelsea Design Quarter – London’s premiere design 11.30am: Questions and opportunity for networking. destination. A diverse selection of interior brands, concentrated in one area, makes the Chelsea Design Quarter an emporium for interiors. The Springtime Sessions are an informative, free and fun schedule of events in this area. The 3-day symposium will comprise design-led talks, workshops and events.

To register please email +44(0)1524 737000

Hotelier & Hospitality Design

International wood flooring brand, Havwoods, is excited to announce it has joined the prestigious Chelsea Design Quarter and will be participating in The Springtime Sessions, on 28th April, for the first time this year.



Hotelier & Hospitality Design



In recent years, a collective awareness and a tendency to conserve water, an invaluable asset, which sees, among its objectives, that of reducing waste, both at an industrial and domestic level, is making progress.

starting from savings in terms of water consumption. For this reason Fir Italia mounts a "green" aerator on all washbasin taps which significantly reduces the flow; it also offers shower heads that already work with low water flows.

Fir Italia, for over 60 years a brand active in the design taps sector, has long been taking the path of ecosustainability, starting from the idea that a correct and functional design of the taps can take into account the needs of the environment and protection. of primary resources,

The protagonist of this green revolution is the Kelio 63 collection. Sharp angles and square shapes make this collection of taps the extreme of a visual idea that wants to enhance the value of simplicity and clean design.

"Green" solutions that optimize the regulation of the flow of water, maintaining the pleasant sensation of a vigorous and regenerating jet. In addition, the Kelio 63 basin mixers are water-saving, equipped as standard with water flow rate reducers at 6 l/m. This translates into a reduction of approximately 50% in water consumption.

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Eastwell Manor... ...a divine hotel, restaurant and spa, set in the rural Kent Downs country side exudes elegance, style, and history. Just a 10 minute drive from Ashford Centre, with numerous transport links to both Kent and London, Eastwell Manor is a secluded gem sure to astound you.


Hotelier & Hospitality Design

Eastwell Manor Set in 3,000 acres of Kent countryside, The Manor House is more Downtown Abbey than a health spa, with plenty of historic charm and wonderful gardens. There are 76 bedrooms and suites spread across the Manor House and Mews Cottages, all decorated to a traditional English Style. Entering any of the rooms or suites at Eastwell Manor will leave you in awe of the attention to detail. The room I had even included a record player and collection of records! Something I’ve never seen in a hotel room before. Instantly the room felt like home, which in my opinion made relaxing that much easier. The spa, developed by Champneys was just a 50 metre walk from my room. I enjoyed a steam, sauna, swim and jacuzzi during my visit, all of which were state of the art. As well as access to these communal areas, treatments are available. I opted for a 25 minute massage from a senior therapist which absolutely out of this world. The Manor Restaurant, with it’s recently launched new fine dining menu, is located in the Manor House is situated in a gorgeous room with an open pit fire. To start, I had Scallops and pork belly with a butternut squash puree and red wine jus accompanied by curls of pork scratchings, the scallops where perfectly cooked, the pork belly was tender and the butternut squash puree really brought the entire dish together. Overall a fantastic dish! For my main course I had the 8oz fillet steak, which once again was impeccable with a nice char on the outside and cooked to perfection on the inside. Accompanied by a blue cheese reduction and triple cooked chips, it really made this the perfect hearty meal. Would recommend to all Carnivores! After such a wonderful meal I ask the helpful waiting staff if I could have my dessert delivered to my room and they were more than happy to oblige. Serving me a playful dish of a lemon tart with clotted cream, meringue and a passionfruit puree straight to my door! That was devoured very quickly followed by a homemade cocktail to wash it down to make the perfect end to a wonderful meal.

Hotelier & Hospitality Design

The service was fantastic throughout the whole meal, the attention to detail and care, regularly topping up our drinks and checking if we needed anything really allowed us to dine in complete comfort.


The breakfast at Eastwell Manor offers an ideal start to anyone’s day with breakfast options ranging from continental; freshly baked pastries, continental cheeses and meats and of course cereals - to cooked breakfasts such as the Eastwell Manor full cooked breakfast which also comes with the continental offerings and tea, coffee and toast also served to your table. During my stay at Eastwell Manor the staff were exceptional in all areas of the hotel, from the front desk reception ensuring a quick, painless and friendly check-in process to the waiters within the restaurant providing impeccable service which culminated in this being the perfect hotel for anyone looking for an incredibly stylish, luxurious and comfortable stay in a secluded rural gem. If you are looking for a relaxed weekend away, a spa day or even a fine dining experience, then look no further than Eastwell Manor, a trip you’ll never forget.

Editor’s Choice

Zebra Projects design newest Shake Shack Shake Shack recently opened its second Singapore location at 89 Neil Road, debuting a distinctly design-focused Shack.

Built in 1924, the three-story site was previously home to the Eng Aun Tong factory which produced Singapore’s famed Tiger Balm ointment. The historic building was granted URA’s Voluntary Conservation Scheme in 1992, so the original neoclassical bones including columns, beams, windows and doors were all well-preserved. The heritage façade features strong geometric lines, arches and columns, and guests are welcomed from the festoon-lit terrace into the airy 450 square meter space. A blush pink and mint green palette complements

the surrounding baroque Peranakan shophouses while plantation shutters, Colonial rattan fixtures, mosaic tiling and arched wooden panelling all remain true to the area’s history. A magnificent tiger mural spanning an entire wall anchors the 138-seat Shack and nods to the Tiger Balm legacy. Signature Shake Shack elements such as park bench seating, metal cladding, I-beam signage and lush greenery harken to the original Madison Square Park location. Other distinct design details were updated, including rose gold accents, white menu boards and blush terrazzo. “We collaborated with Shake Shack to create warm community gathering places,” says Lee Roberts, creative director at Zebra. “89 Neil is thoughtfully designed to mirror Singapore’s distinct Chinatown neighbourhood and honour the rich

heritage of the building, which we infused with signature Shake Shack elements and balanced with modern details.” Zebra Projects is the well respected partner for global businesses, designing, managing and delivering hospitality and retail projects. Headquartered in the UK and with international offices in USA, Hong Kong and Dubai, Zebra now employs over 125 people, led by Managing Director, Mark Mason. Since the original Shake Shack opened in 2004 in NYC’s Madison Square Park, the company has expanded to more than 275 locations in 30 U.S. States, including more than 90 international locations across London, Hong Kong, Istanbul, Dubai, Tokyo, Philippines, Mexico, Singapore, Seoul, Shanghai and more.

Hotelier & Hospitality Design


fter securing the iconic heritage site, Shake Shack collaborated with leading international hospitality designers Zebra Projects to reflect the culturally rich neighbourhood of Tanjong Pagar and honour the storied history of the building.


There’s been lot of noise in the industry about what ROOMNET is doing with Apple to enhance the guest room entertainment experience. We decided to find out why they feel so passionately about what they do...

What does Apple TV do that you can’t do on hotel TVs? That’s a big question! It brings fully native support for the biggest names in streaming and gaming to hospitality, student accommodation and private healthcare, in glorious 4K HDR. Whilst others can offer optional Chromecast for screen casting, we deliver the full Apple App store experience to guests giving them access to everything they desire, leaving your mobile for what it should be used for. We also bring Apple’s exclusive content via TV Plus. And the new Apple Arcade service too. And yes, we can still deliver the local hotel IPTV channels too! What issue does Apple TV address? Guests are tired of hotel ‘SMART’ TV experiences that don’t match the intuitive and immersive experience that they enjoy at home. As more and more streaming services come online the expectations of guests will shift. We want to allow guests to pick-up their favourite binge worthy box set, enjoy live premium sports events or find international content to make their hotel room feel like their living room.

Other than entertainment, what can the platform offer? Maximising the use of rich, hi-resolution photography, video content and audio to better engage your guests with hotel information, services and experiences via the largest screen in the room. Fully digital and simple to update, means a greener and more effective hotel directory too. You can even order room service, book your spa treatment and much more. Overlaying a clean modern, easy to use hotel experience that’s also fully remotely managed onto the most flexible and dynamic consumer entertainment platform was our core mission. Can guests using Android devices get the same experience? Absolutely, all the services are available to anyone that can sign into their streaming media accounts. The mobile device does not play a role in using the system, The only difference is that an Android user will not be able to download their own apps onto the Apple TV. However, if they have an Apple ID (which they probably do), then they can easily take advantage of these features too! How do hotels offer the widest range of on-demand content for guests of all nationalities? Easy, make sure your TV platform has the largest and most quality focused App Store out there! Gaming, lifestyle, fitness, meditation, music, travel, podcasts and the best selection of 4K movies and TV shows on any platform. Apple’s tvOS is ready for tomorrows major content providers… today!

What does ‘Beyond Casting’ mean? The vast majority of consumers enjoy on-demand content rather than linear (live) TV at home, but very few of them ‘Cast’ or ’Share’ this content to their main television screen from a mobile device. Most will simply select their favourite SMART TV App and start watching. No need to join a special WiFi network enter a long password or scan QR codes or worry if your favourite App supports casting… Just click and enjoy. Why should a hotel experience be any more complex than that? Flexibility for the future? Technology only ever moves forward, so providing typical TV solutions that can’t easily evolve with the changing tastes of consumers is not something ROOMNET have ever entertained. Luckily those very clever people at Apple make upgrading an Apple TV as simple and cost effective as updating your iPhone. Every year this class leading entertainment platform takes another huge leap forward…. Did we mention upgrades are free? My hotel TV isn’t SMART, will it work with Apple TV? Almost certainly, as long as it has an HDMI port, and a data socket nearby, we’re (almost always) good to go. Do Apple and ROOMNET work closely together? Very. As a certified Apple MPP (Mobility Partner Program) in the hospitality vertical we enjoy a unique and privileged partnership with both the Apple TV product teams and their dedicated hospitality sales, support, and engineering teams. A hotel TV should still behave like an actual TV right? Absolutely. Combining a wide selection of local, international, sports, news and hotel specific TV channels is the very core (pun intended) of our Apple TV solution. Whether your TV content arrives via data cable or a trusty coax cable, we can seamlessly blend linear TV with the very best of today’s OTT (streaming) content, all wrapped up in your properties very own branding and backed up by our lovely 24/7/365 remote global support team.

Aside from a stellar entertainment experience, how can Apple TV actually add value to hoteliers? Adding a fully featured yet modular hotel App was critical. Allowing hotels to only display and pay for features that are relevant at a ‘per property’ level adds flexibility and value. Spa bookings, table reservations, housekeeping and in-room dining requests are great if your property offers such services, but if you only have a handful of short videos to present to your guests, that should be an option too. We’re delighted to see properties enjoying substantial in-room dining sales increases via the solution. Updates to your content require a few simple clicks via the web management portal, which also contains a full analytical dashboard making reviewing that data on the fly effortless. ‘The streaming wars’ sounds scary but what does it mean? 2020 will be a busy year for the content streaming giants. With new subscription services due from Apple, Disney, AT&T, & Comcast. More than 50 streaming television services have launched or will launch in the year ahead, according to Mobilocity analyst Gerry Purdy. For consumers this will represent a larger choice of personalised content globally than ever before. Guests will expect to enjoy these services within their hotel rooms, we think most would prefer to enjoy this content on your lovely big screen, like they do at home, picking up their favourite shows and content where they left-off, with as little faff as possible. With consumers happily subscribing to the plethora of streaming services now available, the question for the hospitality market is more likely to be centered around offering guests easy access to as many of these services as possible, whilst having the flexibility to adapt to any future trends and services. We’re ready for the streaming wars, are you?

How easy is it to install? It’s super simple, we have spent a great deal of effort to make the process as frictionless as possible. We preconfigure the entire solution before being shipped. All devices are enrolled on our mobile device management platform, allowing us to manage the devices from our operation centres. Our installation teams need just a few minutes in each room to install the Apple TV and connect the cables and we are good to go. If the client has an existing IPTV Set Top Box, we literally pull theirs out and install the Apple TV in its place. What Is the future of hotel TV? The usage of hotel TV’s has dropped significantly, due to a lack of engaging content and poorly developed products. We believe that ROOMNET are at the forefront of bringing value back to the TV by leveraging the power of the world’s largest technology and content providers, delivering a seamless home from home experience. We are excited by the potential to deliver to the needs of the worlds leading hotel and accommodation companies. This is the dawn of a new era in guest engagement and entertainment!

Apple makes complex technology simple. ROOMNET makes TV extraordinary. Let’s talk. Request your free demo today at take control.

Hotel Tech

After hospitality has weathered the crisis: best ways to finance restaurant management technology and EPOS It’s certainly hard to think beyond the coronavirus crisis at the moment, but the restaurant industry WILL come out at the other side, hopefully in a few months’ time.


t that time, robust foundations for business will be appreciated as never before. Many restaurants are looking for EPOS technology that streamlines their operations, cuts costs and makes great customer service a cinch. With labour at a premium, technology can be critical operationally when staff are not able to attend, making self-service possible. So some investment in technology may be one of the things that helps operators through this tough time so they come out on the other side with a more efficient business. The benefit to the bottom line is clear. But in these extraordinary times, it’s more important than ever that ROI is rapid. So what’s the best way to finance restaurant management technology and EPOS?

Good providers should always give you a number of options that suit your own restaurant finances – and it doesn’t hurt that interest rates have now been lowered so significantly. For example, you might be a new business with start-up capital in hand – or you could be running a longestablished and expanding chain. The requirements of each are very different. Chris Cartmell of NFS Technology Group says two things should be top of your mind. “Number 1 is to make sure you get the restaurant EPOS system that will do what you really need it to do,” he says. “So choose a provider with a consultative approach who will look at your requirements and work with you to make sure the system will achieve everything you need.”

A restaurant management system helps you:

Hotelier & Hospitality Design

• • •


• • •

Control stock and labour better Reduce waste Improve front to back communications Speed table turn Improve customer service Create engaging loyalty campaigns and monitor your social media reputation.

“The Number 2 thing to consider when choosing a system is to make sure you finance restaurant EPOS in the way that’s best for your business,” says Chris.

Your options to finance restaurant EPOS include: 1. Buy – you buy the hardware and the software

2. Lease – you lease the hardware and the software

3. Combination – you buy the

hardware and lease the software

Chris says: “Each option has its benefits, and should be tailored for your situation. “If you buy the hardware and the software you incur no further costs. “However, leasing is a convenient low-cost option where you pay a monthly fee.

Hotel Tech

“If you lease and have a maintenance contract, your supplier will provide you with software upgrades as they are issued, keeping your system completely up to date with innovations and improvements – the hardware, too. “Some businesses prefer to buy the hardware and have a lease contract for the software, which can provide a flexible and affordable option.”

Cloud or on-premise? Chris says: “SaaS (Software as a Service) is an increasingly popular option for modern hospitality businesses.

“We are about to launch a new bundling strategy which will see our most popular restaurant EPOS combined in a full-stack offering called Aloha Essentials that will be an extremely cost-effective way to gain all the benefits at once.” In a changing hospitality landscape, restaurant EPOS can even be a revenue generator. Chris says: “As UK restaurants work hard to take advantage of new trends such as home delivery, voice ordering and online reservations, restaurant EPOS is becoming more and more essential. “We believe the key to success is installing systems that deliver exactly what each individual

restaurant or group needs – and in providing finance options that make implementation feasible and ROI swift and substantial.” *

Hotelier & Hospitality Design

Staying up to date


The RPA Group

Hotel rejuvenation and why hoteliers need to plan for this years in advance The UK hotel market is a competitive one. Social media offers up the most hard to please customers and ratings are taken seriously by others, because thanks to TripAdvisor and the like, everyone is a critic.

I am not just talking about tired paintwork, sagging beds and indifferent staff having a negative influence on ratings. The bigger picture is that hotels are becoming more like hubs, serving a wider community and therefore needing to offer much more than merely somewhere to sleep. It is becoming increasingly important that hotels are relevant, up to date and of the high standard demanded by today’s customers, in order to stay ahead of the competition. This has the potential to increase a hotel’s overall revenue, but it comes at a cost, because the average lifecycle for a hotel to be “trendy” is up to seven years and after this, the perception quickly starts to change. A hotel which might have been a desirable place to stay several years ago, will inevitably start to look tired and out of date. The speed with which technologies, styles and trends evolve and progress is remarkable; even food and beverage tastes have changed. Think of how gin

has exploded in popularity and become the current “big thing”, with trendy gin bars popping up everywhere - whereas a few years ago it was a decidedly average beverage. The truth of it is that people are fickle and things that appear to be out of date, quickly start to lose their appeal – and with it their market share to competitors. It has also been shown that hotels that undergo a rejuvenation after approximately seven years, are least likely to experience a dip in profit. Therefor, it is essential that hotel owners plan ahead, anticipating the need for change and defining a phase of processes and budgeting accordingly. Although it is not always easy to predict how tastes and expectations of customers change, keeping an eye on trends and appointing an experienced designer will help deliver an environment and experience that is as accurate and engaging as possible. Something we are seeing a significant change to in recent years, is how ancillary hotel space is transforming. We are increasingly seeing ground floor space being fully maximized and utilised in a variety of new ways, to become areas with a purpose in their own right and helping to increase dwell time. This includes areas being given over to create work spaces, and an increase in the quality and importance of wellness centers; while bars and restaurants are becoming destinations that attract a host

of customers beyond just hotel residents. It is estimated that hoteliers need to start planning for this change as soon as three or four years ahead of the seven-year cut-off time. Having a strong procurement plan and committing to a programme with realistic deliverables and time-scales is essential. This is why it is so important to obtain the support of an experienced Project Management and Cost Management team. After all, there is no point in undertaking a rejuvenation scheme if it becomes sabotaged by spiralling costs and unnecessary delays. Working alongside a design team, they can utilise their experience to ensure that realistic solutions are achieved, without compromising on the creative elements that will give a hotel its own robust brand identity and customer appeal. It also helps if the combined skills of project management, quantity surveying, architecture and interior design fall within one company, such as here at rpa:group. Having worked with global hotel and hospitality brands such as Accor, K+K and Holiday Inn, our fully integrated services means that the rejuvenation process will benefit from a set of strong transferable skills and informed decision making. This ultimately leads to a saving on cost and time – something any hotel owner values highly.

Hotelier & Hospitality Design


hether it is a chain hotel that offers the weary business traveller reassurance in its familiarity, or a boutique hotel that is the next “must stay” destination on people’s radars, consumers are expecting very high standards, and this will quickly have an impact on a hotel’s ratings and profitability, if these are not met.


Transform your Leisure Space

Inspirational InspirationalDesign Designand andComfort Comfortsince since1977 1977 Bridgman has been supplying quality commercial outdoor furniture to the luxury hospitality and leisure industry for over 40 years. Since the 1970’s we have designed, manufactured and supplied furniture which has become well known across the world for its comfort, style and quality. Using some of the world’s finest materials and skilled craftsmen, we design unique ranges that will stand the test of time.

Windsor Collection, Tylney Hall Hotel, Hampshire, U.K.

COMMERCIAL Head Office: 88 Lockfield Avenue, Brimsdown Enfield, Middlesex EN3 7PX 020 8804 7474






Minh T | The Long Days of Summer | 60” x 80”

Your trusted resource for Large Format Contemporary Photography Since 2015, designers and architects worldwide have turned to Captured52 and Blackdot for uncompromising curation, value, craftsmanship and service. 500+ images, 215 international photographers, 45 countries. For trade pricing, collaboration and customization for projects large and small, please contact |

Eye catching

outdoor furniture

Wobbly tables can be a thing of the past thanks to the patented StableTable technology. StableTable is a unique patented fully automated solution which is hidden with the pillar of the table base allowing the legs to adjust to uneven surfaces. Available for both indoor and outdoor use in a range of heights, shapes and sizes. Can be supplied as base only or complete with a stylish OnTop 12mm Compact Laminate top.

Umbrellas for all! Eden Furniture has a massive range of umbrellas and parasols all at great prices. From our Giant 4m Square Salisbury and 5m Round Catterick, we have the 2.5m Square and Round Milan Parasols and an entry level 2.1m Octagonal model. A range of different coloured canopies that can be personalised and screen printed on request. Free standing and In-ground bases also available.

Call: 01527 519580 E: Warehouse & Showroom Unit 16 Padgets Lane, South Moons Moat, Redditch, Worcs B98 0RA



Editor’s Choice

Classical elegance with a modern look The New Classic is a new bathroom collection by Laufen designed under the creative leadership of superstar designer Marcel Wanders.


ngaged to re-interpret classical styles using the material SaphirKeramik, every item included in the ensemble brings together the designer’s flair and creativity with Laufen’s mastery of raw materials. The New Classic range encompasses washstands, washbasin bowls, toilets, a bidet and bathtub, faucets, mirrors and accessories, as well as furniture. It has already won the iF Design Award 2019 for its sensual combination of aesthetics and function.

Hotelier & Hospitality Design

Laufen commissioned the Dutch designer Marcel Wanders to create The New Classic in view of the outstanding reputation he has established worldwide with his extravagant style and innovative use of materials and technology. For the Swiss bathroom maker, he had all the credentials required to fashion a new contemporary design language utilising its SaphirKeramik material. The outcome is characterised by soft, gentle feminine curves reminiscent of the opening petals of a flower, alongside angular, masculine elements. In view of the tension generated by this approach, the distinctive presence of The New Classic is regarded as unprecedented in the sanitary ware segment.


According to Marcel Wanders, “For the first time, the ultra-modern SaphirKeramik has been moulded into a classic and iconic form. This lightweight yet resilient material gave us the unique opportunity to celebrate the beauty of fine porcelain with our elegant, soft lines.” While drawing inspiration from classical forms, Wanders was also eager to embrace a modern sense of style and the contemporary

desire for functionality. His take on Neoclassicism, expressed here in The New Classic, maintains a consistent focus on indulgence, intimacy, humanity and everyday utility, while calling to mind the poetry and romance of bygone times. Multi-talented To allow bathrooms to be fitted out completely with The New Classic, Laufen has assembled a very broad and versatile collection. At the washstand, countertop washbasins with an integral shelf and widths of 600, 800 and 1200 mm, a 500 mm-wide hand washbasin and a 550 mm-wide washbasin bowl cater for a variety of scenarios. Incidentally, the Laufen washbasin bowl presents a minor masterpiece:

Editor’s Choice

The characteristic aesthetic of the range is likewise reflected by the wall-hung bidet and easy-care, rimless toilet bowls. The WC options encompass wall-hung, floorstanding and close-coupled toilets. Bathroom furniture with a classical theme

SaphirKeramik is renowned for its extremely fine walls with a thickness of around three millimetres, but Laufen has nonetheless succeeded in developing a bowl with an integral overflow and outlet – providing the ability to safely retain water in the bowl. The washstands share their design vocabulary with the bathtub that forms an integral part of the collection. Its generous dimensions of 1900 x 900 x 580mm not only

Laufen has placed an equally distinctive set of bathroom furniture alongside the ceramic ware of The New Classic collection. Its moulded door panels lend a classical touch to the understated design. For those who wish to add a further classical flourish and extra stability, the furniture is also available with gently curved legs. The set includes vanity units for both the countertop and vanity washbasins and the washbasin bowls, as well as a roomy tall cabinet for keeping the bathroom tidy. The choice of finishes for the furniture

comprises a dark real oak veneer, gloss white and matt grey coatings. An especially elegant option is the walnut vanity stand, which is compatible with the countertop washbasins. It also serves as a towel rail, which is a welcome feature in any hotel or private bathroom. Elaborate attention to detail To match the collection, Laufen has affectionately fashioned a range of accessories from SaphirKeramik. Among the items are a wall-mounted shelf, soap dish, toothbrush holder, toilet brush holder and an elegant oval mirror with the novel distinction of being framed in SaphirKeramik. A comprehensive collection of premium-quality faucets puts the finishing touch to The New Classic bathroom. Their characteristic design language embraces conical elements, a distinctive groove and a dividing line below the slender handle, and slim spouts. From a technical perspective, the polished chrome faucets for the washstand, bathtub, shower and bidet represent state of the art. In combination, the delicate organic aesthetics of the ceramic elements and the rigorous geometry of the furniture give rise to a Bohemian bathing environment that exudes a cosmopolitan, urban charm. For more information visit

Hotelier & Hospitality Design

grab attention, but also make a very inviting impact. Among the irresistible arguments in favour of a long soak in the tub are its ergonomic, backfriendly form and the skin-soothing material Sentec from which it is made.



Successful food & drink trade show comes to Bristol for one day only! Hale Events has been organising trade shows for 25 years. Based in Axbridge, Somerset, they have been running a successful show for food and drink buyers in Exeter for the last ten.


t’s called the Source trade show, and this year it’s going on the road! Its first outing will be to Bristol’s Ashton Gate Stadium on the 18 June 2020.

Hotelier & Hospitality Design

“Bristol has a thriving independent food sector, with a focus on local, organic and ethical produce, so it’s perfect for us to connect more regional producers to. We want to help Bristol buyers try, taste and test even more of the best produce that the South West has to offer.” Mike Anderson, Managing Director, Hale Events. “Trade shows offer a unique marketing medium in today’s digital world. Their face to face nature enables long-term trusting relationships to be built. They are engaging and in a market like food and drink, events like this are a great way to compare the competition.”


Working with Taste of the West, the South West’s regional food group, and BARBIE – Bristol Association of Restaurants, Bars and Independent Establishments, along with a broad mix of trade publications, and local business press, this new Bristol event brings regional, artisanal products right into the heart of Bristol where producers will be able to share their knowledge and expertise with buyers from the city. It’s an opportunity for trade buyers to meet a fantastic selection of food and hospitality businesses all in under one roof, at Ashton Gate Stadium – from high quality produce to foodservice, innovative equipment, EPoS systems, business services, and much much more. John Sheaves, Taste of the West’s Chief Executive said: “Taste of the West is absolutely delighted to support the new Source Roadshow in Bristol, being one of the key cities and therefore markets for high quality food and drink in the South

West. This is a truly exciting venture that takes quality, high integrity products right into the heart of Bristol where producers will be able to share their knowledge and expertise with buyers from the city, and for us having the same Source trade show skills and expertise behind the venture provides us with great confidence”. “BARBIE Bristol welcomes this new trade show to Bristol and looks forwards to working with the organisers to make it successful & fun for Bristol’s hospitality sector.” Andy Dodd, Chairman. “We’ve wanted a trade show for hospitality buyers in Bristol for years. We’re delighted Hale Events are launching one because we’ve always done great business at their shows.” Nick Rowland, Director Qtos Catering Equipment.

Visiting this show is free for trade buyers, who can register to attend now, at Information about exhibiting at this show is available from James Curtis, or Paul Thomas on 01934 733433 or by emailing Media partnerships are available. Contact Mike Anderson on 01934 733433

CaterFab Bespoke Sheet Metal Fabrications

0161 672 8775

Raising the bar Caterfab Ltd are the leading manufacturers in the Bar industry in the UK. Cocktail stations - Bespoke fully welded bars - Ice wells - Back bar displays and glass stemware Mobile bars - Glasswash stations - Bar tops (various materials including brass and copper)

Editor’s Choice

Affordable luxury on the iconic Champs-Élysées – citizenM prepares to open its fourth Parisian hotel this winter CitizenM, the pioneer of the affordable luxury philosophy, is coming to the Champs-Élysées – the most emblematic street in Paris – to give guests and locals a refreshingly alternative hospitality experience. The new hotel’s entrance is at 128 rue de la Boétie, only a few steps away from Avenue des Champs-Élysées. This will be the fourth citizenM hotel in Paris, following Paris Charles de Gaulle, La Defense and Gare de Lyon.

Hotelier & Hospitality Design



ffordable luxury means guests enjoy a prime Paris location without paying an exorbitant price. The guests will enjoy the very best of everything that matters: superfast free Wi-Fi, enormous beds topped with the finest European linen, jungle-like rain showers, and MoodPad tablets controlling the temperature, blinds, lighting and inroom entertainment. Technology is essential to the citizenM experience. On arrival, there are no queues to reception thanks to self check-in/out kiosks. Key in hand,

a guest is on the way to the room in just one minute.

available for guests to enjoy the weather all year round.

With the help of long-time collaborators and architects Concrete Amsterdam, an existing building is currently being refurbished into a 151-room tech-savvy citizenM hotel. On the second floor, the famous citizenM-style living room will be filled with art, Vitra furniture, and canteenM. The indoor canteenM bar/dining area expands onto an amazing outdoor terrace with bistrostyle furniture and chic loungers. An intimate courtyard sheltered by a red Parisian-style awning is also

On the eighth floor, there will be two outdoor spaces: a front-facing terrace overlooking the iconic Champs-Élysées and the Eiffel Tower beyond, and an expansive hideout for unwinding while enjoying the lusciously green inner courtyard. Scheduled to open winter 2020, citizenM Paris Avenue des ChampsÉlysées welcomes all mobile citizens of the world. For more information, please visit

Editor’s Choice

Industville Light Up Market Hall Fulham Renowned in the industry for their quality vintage style lights, when it came to the lighting for the ‘Market Hall’ project in Fulham, Industville were the natural choice.


he idea behind the project was to reclaim unloved historic buildings in the Capital, and the Edwardian Walham Green ticket hall in London’s Fulham Broadway was first on the list. Designers for the space were keen to bring it up to date, whilst still retaining the hall’s historic charm. Industville’s Giant Brooklyn Dome Pendants were selected for the lights, as their style fits beautifully with both the original ornate cornicing above and the brand new contemporary furniture below, bringing the whole look together.

All of the lights at Industville are handcrafted and uniquely designed from the highest quality materials such as raw copper or brass. This ensures they have the authentic feel of vintage fixtures, whilst being made to last a lifetime. The style works equally well in both contemporary and traditional settings and hence works brilliantly in the Fulham Market Hall. Industville can also create bespoke items to reflect the individual character of each commercial project, adding that special extra touch.

The giant dome pendants create a beautiful style statement in the hall and the two long rows give a neat symmetry to the interior design, whilst providing diners with functional lighting during their meal. The copper inner to the domes give just a nod to popular modern tastes, whilst the classic shape and pewter outer ensure the design will never date. About Industville are the makers of handcrafted, high-quality, uniquely designed industrial style lights and furniture. Their customers are at the heart of everything they do, and they are committed to providing

Sleek Dome Pendant - 17 Inch Brass £144.00, Brooklyn Outdoor & Bathroom Dome Wall Light - 8 Inch - Pewter & Copper £139.00

exceptional service and high-quality products to meet and exceed statutory regulations. Striving to increase customer satisfaction whenever possible, Industville act as a UK and worldwide trusted supplier and leading producer of high-quality lighting and furniture. Each and every one of their products is made from the highest quality materials, such as raw copper or brass, and is hand finished to ensure an authentic individual quality is retained – holding true to the feel that is unique to vintage fixtures. All products are designed in the UK by a team of inhouse product designers.

Brooklyn Giant Dome Pendant - 24 Inch Pewter & Copper £349.00

Hotelier & Hospitality Design

Market Hall Fulham is a modern lifestyle destination with seven kitchens, an event space, a fitness studio, a coffee shop and a fully stocked bar. Open from brunch through til dinner and drinks, the interior design needed to be relaxed, stylish and timeless, whilst still paying homage to the original vintage features. This is very much in keeping with Industville’s own style of lighting, both in design and sentiment, which celebrates their heritage while presenting it with a new up-to-date spin.


P M a is g e si ng

P M a is g e si ng


Bespoke Victorian Glasshouse, Lingholm Estate, Cumbria

Hartley Botanic is an English Glasshouse and Greenhouse manufacturer based in Greenfield, Lancashire. The company was founded in 1938 by brothers Vincent (RHS fellow) and Norman Hartley following their ground breaking aluminium Glasshouse design, the first time (to our knowledge) aluminium had been used in Glasshouse construction and marking a huge improvement on its wood and wrought iron Victorian forerunners. The crème de la crème of the Greenhouse world, every Hartley Botanic Glasshouse is handmade to your exact requirements, using the finest materials with unparalleled durability, safety

and beauty. The manufacturer has been making its beautiful and elegant handmade, made-to-order horticultural buildings for over 80 years and is so trusted, that its entire product range is endorsed by the Royal Horticultural Society. It is the Glasshouse manufacturer of choice for leading horticulture organisations, institutions and designers in the UK and worldwide with Hartley Botanic commissioned by the RHS, the National Trust, Kew Gardens, Glasgow Botanic Gardens, Massachusetts Horticultural Society, Oxford Botanical Gardens, Le Manoir aux Quat’Saisons, Blenheim Palace, The Lingholm Estate and Hampton Court Palace…to name a few.

Bespoke Glasshouse, Wynyard Hall, Stockton-on-Tees

‘Why Hartley?’

Unrivalled. Unparalleled. Unique. There are Glasshouses, and there are Hartley Botanic Glasshouses. Combining inspired design with enduring quality, nothing quite enhances your garden like a Hartley Botanic. The manufacturer prides itself on five key pillars of service which sets it apart:

1. Beauty and elegance The incomparable range of simply beautiful and elegant structures means Hartley Botanic can create designs that are distinctive and unique. The breadth of its range means customers don’t have to go anywhere else to find the widest range of beautifully crafted, high-quality Glasshouses.

2. Structurally superior Every Hartley Botanic Glasshouse is handmade to customers’ exact requirements. They are made of the finest materials with unparalleled durability, safety and beauty. All of their sections have a structural purpose. They never take short cuts by ‘sticking’ aluminium to glass for aesthetic reasons. They are so confident of the structural integrity of their Greenhouses; they offer a 30 Year Lifetime Guarantee.

Bespoke Lean-To Glasshouse Forest Side Hotel, Cumbria

Bespoke Octagonal Glasshouse RHS Hyde Hall

3. A reputation beyond compare Hartley Botanic’s brand heritage and reputation has been built on trust for over 80 years. Hartley Botanic has earned an unrivalled reputation for crafting the finest Glasshouses and Greenhouses money can buy through the very highest standards of hard-won experience, craftsmanship and service.

4. Unrivalled knowledge and expertise With a wealth of knowledge and expertise built into every Hartley Botanic Glasshouse, generations of customers have put their trust in the hands of the manufacturer’s expert, time served, highly skilled craftsmen. Hartley Botanic creates Glasshouses of distinction from decades of knowledge and care.

5. Exceptional delivery of service Once an order has been handmade to customers’ personal requirements, and to Hartley Botanic’s exacting standards, the delivery and installation will be exceptional. The proud team at Hartley Botanic are there to ensure the process runs smoothly, providing customers with the information they need and keeping them up to date throughout.

Victorian Grand Manor, Belmond Le Manoir aux Quat’Saisons

Hartley Botanic’s Glasshouses and Greenhouses are all made to order and range from small patio models to imposing Glasshouses. Designs are available from three product ranges (Victorian, Heritage and Modern) or customers can create a totally bespoke design, with all models available in a variety of colours and sizes, along with options for ‘glass to ground’ installation, free-standing or lean-to and internal glazed partitions.

Discover the secret of Hartley Botanic by calling 0800 783 8083 or visit

NOTHING ELSE IS A HARTLEY The only aluminium Glasshouses and Greenhouses endorsed by the RHS © The Royal Horticultural Society 2020. Endorsed by the Royal Horticultural Society. Registered Charity No 222879/SC038262

Editor’s Choice

Why Water Treatment in your business is vital and how WaterCare can help you achieve it. Some people are of the opinion that ensuring you have the correct water treatment on your appliances is not important. They are sadly mistaken. Water is used in many ways in a Commercial Kitchen, Combination Ovens, Coffee Machines, Glass Machines and Water Boilers and although the water may look harmless, it contains elements such as Calcium and Magnesium which will produce scale on heating elements and Chlorides which, in high levels, may cause corrosion of equipment. Both scenarios can result in serious downtime of equipment and an inevitable loss of income to a business.


plastic reducing insert only replacement, offer different solutions to a range of water bourn problems. For complete protection we also offer Reverse Osmosis Systems. Not only does a WaterCare CTU or IX filter protect equipment from the harmful effects of scale, it also has a carbon element which removes Chlorine from the water thus enhancing the taste and quality of beverages. For continued protection, WaterCare offer a free of charge monitoring service whereby we assess the water usage of individual equipment and put in place a regular exchange programme to take the worry away and give you peace of mind.

This is where WaterCare, with its knowledge and expertise, can be an invaluable partner. With a wide range of products manufactured in the UK, cover all water types together with commitment to the environment by regenerating and recycling not only our own but also thirdparty filters, WaterCare can save you time and money.

By using a WaterCare water treatment system in your business, you can dramatically increase cost efficiency by prolonging the life of both large and small appliances. With the use of water filters, you can also decrease environmental impact and increase the quality and great taste of food and water your business serves.

Our Calcium Treatment Units (CTU’s) are designed for high usage ovens and Coffee machines while our IX cartridge filters, with its easy exchange cartridge or

Find out about our full range of products at or call 01279 780250.

Delivering an excellent guest experience is much more than simply offering a good night’s sleep Whether for business or pleasure, your guests expect to relax, unwind and completely switch off during their stay.

Peace of mind Guests can feel uneasy about leaving belongings of high value unsecured in their hotel room. This can be said for hotels employees too who want to ensure that kitchen knives, chemicals and guest data are only accessible to authorised personnel. Accessed via a four-digit code, the neat, easy to fit KL1000 is a compact digital lock ideal for replacing keyed cam locks. It is a keyless solution that can help put guest and employee minds at ease.

Save time With a high turnover of guests, managing and maintaining gym or spa lockers can be challenging and time consuming. The new KL1100 RFID operates via smart card access control and accommodates

both Public and Private Functions. Guests and members simply lock and unlock at the touch of a card. Public Function is suitable for shortterm multi-occupancy applications for guests. Private Function allows the same User Card to be repeatedly used, allocating employees a locker for personal belongings. Issuing cards can be managed from reception desks – giving hotel managers the time to focus on maintaining the upkeep of the hotel and customer service.

Hassle free For guests looking to pamper themselves with a beauty treatment or spa session, carrying keys can be a nuisance. For hotel owners, replacing mislaid keys can become a costly exercise. The KL1060 provides guests with a key free and hassle free experience, as it allows generation of time-sensitive codes for a wide range of lockers and cabinets. Through the online NetCode portal or via the Codelocks Application Programming Interface (API), leisure and spa

managers can create codes that have a specified start date, time and duration. Once the duration expires, the codes no longer work. Generated codes can be sent by email or SMS. If a code is forgotten, staff can simply key in the technician code to open the locker, saving time and money spent on fixing lockers.

Stay compliant To comply with GDPR, hotel managers must ensure that information containing guests’ personal and sensitive data is secure at all times. Ideal for private settings such as offices and staffrooms, the keyless KL20 is a durable and compact mechanical lock that is designed to be both retrofitted or installed on new cabinets. The KL20 operates via a private four-digit code that can be changed at any time and boasts added security auto scramble functionality. For more information on the full range of KitLock by Codelocks products, visit locker-locks

Hotelier & Hospitality Design


stylish and convenient alternative to traditional locks and keys, KitLock by Codelocks is the secret to creating a memorable experience.


Deliver the ultimate customer experience It can be hard to balance all customers’ demands to deliver the ultimate sleep experience but Soak&Sleep has developed a range of bedding that helps accomplish that by delivering great sleep and comfort whilst being sustainable and environmentally friendly. The UK’s number one online bedding and bath retailer, Soak&Sleep, has developed a new range of sustainable bedding which has proven to be a great success with consumers. Delivered at exceptional value, the eco ranges are made to the highest standard with no compromise on quality and these popular ranges are now available for hotels, B&Bs and holiday lets who want to tread a little more lightly in this age of conscious consuming, without pushing up the spend. Our ReDown duvet and pillow range is made from 100% recycled feather and down, it undergoes a rigorous sorting process, and is then washed with natural, thermal spring water and sterilised at 135ºC, making it ultra-clean. This double cleaning process means it is not only soft, lofty and super comfortable but is also good for those with allergies. It not only reduces the amount of material heading to landfill, but it also uses less water and energy than it does to produce virgin feather and down. The ReDown range features duvets at 4.5 togs, 9.0 togs and a 13.5 tog All Seasons option for year-round flexibility, plus soft/medium standard size pillows.

Hotelier & Hospitality Design

Soak&Sleep’s other Eco-friendly products include Hemp and Organic Cotton bed linen, and a range of new duvets and pillows filled with recycled PET water bottles.


Soak&Sleep’s Pure Hemp range is a UK exclusive and is something of an environmental superstar. Hemp is a fast-growing crop which uses less water and far fewer pesticides than cotton, whilst providing double the yield of cotton for the same amount of land. It is also long-lasting, affordable and strong. It has a surprisingly soft hand-feel and gorgeous drape, becoming softer the more you wash it, plus, it is naturally temperature regulating, antibacterial and hypoallergenic. The Hemp Bed Linen range comes in a chalk colourway and includes duvet covers in all sizes, flat and fitted sheets and Housewife and Oxford pillowcases. Soak&Sleep’s Wholesale team can make the business of perfect bedtimes easier for hardworking hotels, B&Bs, interior designers and many more. Our specialist trade service doesn’t enforce minimum order quantities, offers the best industry prices available, can deliver direct from our well-stocked UK warehouse and our friendly and helpful trade sales team go out of their way to give you the best service possible.

Call us now on 01483 616444 or email or request a wholesale quote online at and let us help you keep your happy customers coming back.

Loved by your customers Great for our planet Recycled Feather&Down Duvets

Pillows made from Recycled PET bottles

Sustainable Hemp Bed Linen


Edinburgh hotel to ban throwaway plastic toiletries -And is calling on all Scottish hotels to do the same -


leading country hotel on the outskirts of Edinburgh, Dalmahoy Hotel & Country Club, is phasing out plastic miniature toiletries in its 215 bedrooms, which it estimates will save over 175,000 30ml plastic bottles – enough to fill three double decker Lothian buses – from ending up in the landfill every year. Instead, the newlyrefurbished hotel will mount larger-sized eco-friendly shampoo, shower gels and body creams to bathroom walls, which will be refilled from larger containers, from February this year, allowing guest to enjoy luxury Scottish Fine Soaps products in a much more environmentally-friendly way.

Dalmahoy Hotel will mount 300ml Scottish Fine Soaps toiletries to the walls instead In conjunction with Green Tourism, of which Dalmahoy is an accredited gold member, the hotel is calling on all Scottish accommodation providers to follow lead, and is inviting hoteliers from across Scotland to get in touch and discuss ways the industry can unite to take collective action. If the entire Scottish hotel industry followed suit, a vast amount of throwaway plastic could be saved from ending up in Scottish landfills annually.

Hotelier & Hospitality Design

Alistair Kinchin, Dalmahoy’s general manager, is leading on Dalmahoy’s environmental agenda. He says, “Dalmahoy is an independently-branded hotel which means we can drive our own ambitions – and we’re on a mission to become an environmentally-responsible resort.


Andrea Nicholas, CEO of Green Tourism, said: “It is wonderful to see the Dalmahoy minimising their impact on the environment by taking action to reduce their use of single-use plastics. This is a fantastic initiative which not only provides a solution to the issue, but also showcases their strong commitment to sustainability by inspiring action across the sector. “Encouraging businesses in the tourism and hospitality sectors to find alternatives to single-use plastic is a large part of Green Tourism’s work and it is great to see the Dalmahoy offering support and advice to other businesses to help them take the same steps within their premises.” Kinchin continues, “We know we’re not the first to embark on this path, and we’re heartened by others in our industry taking the lead. However, we know that together we still have a long way to go and that other consumer industries, such as retail and areas of FMCG, are further ahead than the hotel and leisure industry on this journey. “Becoming a more environmentally-responsible business will be a continual, evolutionary process, but it will most certainly be easier if we’re united as an industry. We hope to see as many hotels as possible going down the same route.”

“We’re removing miniature plastic toiletries, because we all need to play our small part in operating our businesses in a more environmentally-conscious way – and our guests, with the rise of conscious consumerism, expect this of us.”

Nicholas continues: “With the rise in consumer awareness of environmental issues throughout 2019, the demand for green holidays, experiences and products is increasing and our members recognise the need for change, as demonstrated here by the Dalmahoy. With this demand only set to increase, we support the Dalmahoy in encouraging other businesses to find more environmentally-friendly alternatives.”

Dalmahoy has been tackling a number of other initiatives since becoming an independent property almost three years ago. These include converting plastic drinking straws to paper, recycling all food waste gaining zero waste to landfill certification, installing a timer-controlled lighting system, and switching to a new fleet of electric golf buggies.

Other plans in the pipeline this year for Dalmahoy include introducing electric car charging points and continually looking at ways to improve waste management – including at renewing waste contracts, waste bin inserts so that it is easier for guests to separate waste in their rooms and a vac pack machine to prolong the life of food and therefore reduce food waste.

The hotel’s biggest program to date has been installing a renewable energy source through a combined heat and power plant which will save more than 9 tonnes reduction in carbon emissions in comparison to traditional energy sourcing.

For more information on Dalmahoy’s environmental policy, visit here. If you’re a Scottish hotel, B&B, guesthouse or other accommodation provider and you’d like tips or information from Dalmahoy on how to go about phasing-out plastic contact Dalmahoy on or visit

The potential carbon saving is equivalent to taking 85 cars off the road for a year.

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Novell n UK offers a full range of bathroom products; nclud ng bespoke shower enclosures, wet-rooms, steam rooms, spa baths, furn ture and much more. All our products are des gned and manufactured n Italy ensur ng qual ty and ava lab l ty. We have an extens ve showroom fac l ty at our HQ n Italy to support spec f cat ons and techn cal needs. Products ava lable from stock nat onw de v a our merchant partners. Why not v s t our webs te or contact us d rectly for more deta ls on our products and serv ces.


Info-uk@novell n .com tel: 01727-229922

www.novell n www. ott .com

Demista® The hidden Luxury The Luxury items that first catch your eye in the bathroom could be the gold taps, the amazing rain shower, the marble tiles or the creative lighting. But the hidden luxury that every bathroom or En-suite cannot do without is the heated mirror pad. The unobtrusive product from demista, ensures your bathroom mirror remains steam free at all times. Often the first choice for designers, architects, interior designers and specifiers, demista has become the must have part of any bathroom or En-suite, as the system is probably the simplest and most adaptable item available around the world via demista’s distributors.

En-suite, even on cabinet doors and vanity units. Demista has become the generic name for heated mirror pads, but to avoid imitations, look for the demista trademark on the product, all of demista’s heat pads are completely manufactured in the UK and carry a 10-year warranty.

Since the idea of the demista mirror heat pad was conceived steamed up mirrors have become a thing of the past in luxury hotels, prestigious housing and apartment developments around the world, and now being used in domestic new builds and renovation projects as a must have item because once the pad has been installed it saves time and money, as you do not need to keep cleaning your mirror with cleaning products. With over 400 sizes available in various voltages means the heat pad can be installed anywhere in the bathroom or Safety, ease of installation, minimal energy consumption, quality, reliability, full technical advice and service are the key ingredients for our customers, with our pads fully approved for bathroom use to European and international standards, which meets all the requirements both in the UK and around the world. Prestige projects such as The Ritz in Paris, The Royal Atlantis in Dubai, The Crosby Street Hotel in New York, The Sky View hotel and residences in Dubai, W Hotel Ibiza, The Crown Plaza in St Petersburg, Burj Al Arab and other luxury hotels and homes in India, Australia, Egypt, Barbados and Malaysia can be found in Demista’s portfolio.

Telford Road Glenrothes Fife KY7 4NX

T: +44 (0)1932 866 600 F: +44 (0)1932 866 688 E:

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Groupe GM Launches New DAMANA® Solid Range As part of its ‘Care About Earth’ program, Groupe GM, the world leading player in the hotel amenity industry is launching the first solid amenity bath line branded Damana® Earth & Sun. The Damana® Earth & Sun Solid Range is enriched with aromatic plant extracts and celebrates the Mediterranean nature.


AMANA® is a Groupe GM brand, well known for its simplicity and happiness. Inspired by these values, Groupe GM has created a range of amenity lines that combine the richness and authenticity of products influenced by nature and traditions, with today’s expectations of well-being, effectiveness and ecology. This new solid line strengthens Groupe GM’s commitment to sustainability and follows closely their ‘Care About Earth’ program which aims to reduce products’ impact on the environment.

The DAMANA® Solid Range is a vegan amenity line, formulated with natural origin ingredients. Thanks to its solid form, water consumption is significantly reduced by nine times that of the amount used with the classic formulas. These products are true “soap free », meaning these dermatological bars are ideal for sensitive and atopic skins. They are made with a blend of gentle surfactant, as the Sodium Cocoyl Isethionate obtained from coconut oil, emulsifiers and emollients. As they contain neither soda nor SLS, their pH are naturally close to the water’s, which make them suitable for sensitive skins.

Without any plastic in its packaging features, the solid amenities are packaged in FSC cardboard with water resistant varnish. There are three 20g solid bars including citrus fruit shower gel, juniper shampoo and white nettle conditioner, all of which have been tested under dermatological control. The head notes of bergamot, lemon anise and heart notes of cyclamen and lily of valley add a touch of indulgence to this beautifully scented amenity range. The DAMANA® Solid Range was created with hotel guests’ best comforts and interests in mind. Laurent Marchand, President of Groupe GM, recently commented on the new range saying: ‘Producing high quality hospitality creations for our clients and

partners around the world has always been paramount to us. We understand the increasing need for eco-friendly products and creating packaging that is not harmful to the environment. The new Solid Range by DAMANA® embodies our commitments to excellence and to customer care at Groupe GM and we will continue our efforts to ensure we contribute to a cleaner environment.’

Hotelier & Hospitality Design

Inspired by the apothecary tradition, the DAMANA® Solid Range evokes the traditional craftsmanship of herbalists.

Discover all the brands offered by Groupe GM at: – or alternatively contact your local distributor. For the US, contact the TY GROUP on + 1 305 805 8085 or visit their website: For the UK Distributor, please contact ASLOTEL on +44 1372 362 533 or visit their website:


East London designers and manufacturers of all upholstery work Website:

Instagram: @pekalpoflondon Phone: 02085568989

The East London designers and manufacturers of all upholstery work EST 1987

Instagram: @pekalpoflondon Tel: 0208 556 8989

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