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Client Satisfaction Survey 2017 Introduction Property Services are responsible for operating, maintaining and enhancing the RMIT buildings, grounds and facilities across all Australian RMIT campuses. As well as property construction, this includes areas such as cleaning, retail, mail services, parking, sustainability, communications, timetabling, space planning, amenities, room bookings, maintenance requests, building works, upgrades and capital works enhancements. Your feedback helps us to understand how we can better service the wider University community in relations to facilities, services, and communication provided to and from you. All respondents go in the draw to win a $150 Good Food Gift Card. Please note the questions below refer to your experience of Property Services in 2017. Section A: Interacting with Property Services Q1. Which of the below Property Services areas have you had interaction with? (Multiple choice)
Property Services Area
Areas covered
Real Estate Services
Parking, Retail Leasing, Property Management, Food Trucks, Retail – food and beverage offerings Sustainability (including Bike Parking, water recycling), Safety, HAZMAT, Quality Assurance, Communications (promotions, website, signage), Program Management Office, data Analysis/Reporting
Reporting and Compliance
Facilities and Asset Management
Cleaning, Service Desk, Security, Surveys, University
Have you interacted with any of these areas in 2017?
x Yes/No