Knowledge Transfer: Jay Holstine

SigmaFlow Value Proposition

Best Practice Execution™ Knowledge Transfer Executive Summary George Pesansky, VP Customer Solutions, SigmaFlow gpesansky@sigmaflow.com , 610-393-6019

Desired Outcome: Excellence that occurs within an organization is Identified, Distilled to the root cause and Transferred to all sources that could benefit from it.

Unique Approach: Best Practice Execution provides several differentiators as a methodology for successfully transferring knowledge over traditional approaches. To successfully transfer knowledge/best practices and the root causes of those successes for others to leverage, the methodology is divided into four categories: Identify- The ability to find the “pockets” of excellence in your organization. A Best Demonstrated Practice™ is when we find the “Best” performance with evidence (metrics) to prove it is successful.

Two primary methods for identifying Best Demonstrated Practices: 1. Strategic Alignment- Known “excellence” derived from Six Sigma projects, known “examples” or data from balanced scorecards or other dashboard tools.

2. Variation Study- Using our purpose built toolkit, survey sites and process owners to establish variation in selected metrics, establishing Best Demonstrated Practices and Cost of Doing Nothing Different for the organization and sites.

Distill- This analysis enables team members to quickly break-down a success into the root causes that contributed to that success.  Leverages proven tools designed specifically for root cause analysis of success.  Once a team has identified the root causes of success, they elaborate on the details of how the root cause contributed to the success by linking the tools, documents, examples or references that contributed to that root cause.  Team effort is focused on capturing significant detail on what is valuable, rather than spreading effort and capturing trivial details that will not directly influence others’ success.

Transfer- A successful “Distill” analysis captures the root causes of success and provides relevant information for others to leverage it. Transfer is how we turn information into action.  Organize the Root Cause results of “Distill” for adoption.  Package the root causes as well as success strategies for easy distribution and execution.  Collect feedback data on who, what and where is using the knowledge. Use data to improve search-ability, rewards, client impact and system ROI.  Manage dozens of implementations with single resources.

Sustain- Capturing the application of success strategies, Sustain follows up on the application of those strategies as well as the on-going results.  Creates an unbiased “report card” of performance for transfers.  Utilizes simple survey mechanisms to capture needed data.  Provides on-going visibility of performance, and sustainability.

Specific Challenges-Solutions: Current Challenge Successfully sharing knowledge when stakeholders believe they are “different”.

Capturing and sharing knowledge efficiently, consistently and effectively.

High Risk, High Effort and Unknown Value Creation Capacity.

Establishing a “Body of Knowledge” for your organization that contains actionable strategies to advance results at clients.

SigmaFlow Solution Every situation is different if we focus on finding differences. The question our approach answers is: How much synergy can we find?

SigmaFlow’s methodology and supporting software toolkit eliminates the non-value added work associated with this task. It focuses your resources on the value added activities of finding the root cause of success in a consistent and efficient process.

Best Practice Execution leverages the good instead of finding the perfect. It allows us to quantify the opportunity up front (Identify) and agree to value and metrics without “pay-off” clauses.

It creates a low risk, high value proposition that leverages the supplier position.

Utilize a consistent methodology (SMEA™) and supporting toolkit to prioritize, categorize and organize the root causes of success and success strategies for clients.

SigmaFlow Strategy Transfer only root causes, not the noise that points out our differences.

Utilize a purpose built toolkit for conducting a Success Modes Effects Analysis™.

Institutionalize a consistent approach and toolkit that provides capture and sharing capabilities that translate into client results.

Provide the analysis toolkit, transfer vehicle, and repository to organize the knowledge that will translate into customer results.

Summary: Key takeaways from this approach include: • • • •

A powerful methodology to analyze and assess the root causes of success for capture and transfer.

Fundamental belief that we are more the same than different and can share strategies for success when we communicate at the root cause-outcome level. Other data tends to cloud and obstruct this communication.

Proven strategy of finding the root cause and fully exploiting the leverage it provides vs. distributing effort widely and lacking leverage for success.

Proven turnkey software infrastructure, tools and methods to enable a solution that is scalable to any size customer.

About SigmaFlow: As the leading provider of Best Practice Execution™ Solutions, SigmaFlow combines proprietary methodology with knowledge management strategies and project management infrastructure to create highly actionable projects that leverage the transfer of Best Practices and Process Knowledge into strategically selected business results.

Thousands of process professionals at major corporations such as Albertsons, ConocoPhillips, EDS, First Data Corporation, Pratt & Whitney, The World Bank, and Tyco International are improving their businesses with SigmaFlow solutions every day.