Selling Your Carolina Home

Section 1 – A Quick Review

Pre-Market Preparation Checklist

De-Cluttering Tips

Sample Home Inspector Checklist

Tips for the Home Photo Shoot

Your Moving Checklist

Home Showing Notes

Final Note Regarding Financing

Section 2 – The Numbers and Determining Value

Section 3 – Marketing Your Home for Sale

Section 4 - Forms Disclosures

Key Terms Addendums

Due Diligence Fees by Example Appraisals

Home Inspections and Repair Requests

The Path to Closing

Closing Day

Section 5

– Client Reviews Section 6

– Our Contact Information

1 Consultation on your objectives, timing, pricing, net return, showing and moving.

The Short Version

4. Photo Shoot, House Measurements, Floor Plan Created, Disclosures Completed

2. Staging Consultation Provided or Virtual Staging (for vacant properties)

3 Complete the Stager's Recommendations

5. Sign, Lockbox, Call Center direction in place.

6. Congratulations! Within 72 hours of your photoshoot, your home will be ready to promote to all of our syndicated partners & major home search sites.

MAKE IT lnvlilttf

Open blinds or curtains to let the light in

SHOW IT"S CO/tPLLFot

Clean your vents and baseboards

Check lightbulbs and replace as needed

Touch up any scuffs on the walls

Fix anything that's broken

Give every room a clear purpose

Vacuum, mop, or sweep floors

Declutter throughout

Organize countertops, cabinets, and closets

Take down personal photos or items

Power wash outdoor surfaces

Wash the windows (inside and out) ,/(v) At�y2)

Tidy up the landscaping Cl □DD 1112

Freshen up your entry

Sweep patios, decks, and walkways

I I SOLD When it comes to listing your house, you want it to look its best inside and out. Let's connect to make sure it shows well and catches a.buyer's eye.

De-Cluttering Tip Sheet

You are moving. The less you have in your home, the easier it is to tidy up before showing a and it helps buyers see how big your space really is.

Take on One Room at a Time... the key to decluttering is to throw or give away what you don't need and organize your remaining items in containers.

Sort through your stuff and list it as one of these three decisions:

1.It's going with you: Pack & Move

2.It should be thrown or donated: Get Rid of It

3.You need it to live: Leave it Alone (for now)

Depersonalize - Your Home will be on the Internet

1.Remove personal photos, children names on the wall

2.Remove sports, business and personal awards, political and religious items

3.Daily use items can be tucked away during showings

Closets, Cabinets and Drawers:

1.Pack up out-of-season items

2.Get rid of never-used shoes

3.Throw out/Donate never-used items in Kitchen and Bathroom cabinets.

4. Take note of the additional time you will need to remove the excess clutter from your small spaces (like bathroom & kitchen drawers) as these take the longest to sort through.

Final Tips

1. Organize and label what is getting moved so you and your movers will know where it goes in your new house.

2. Do not place a pod in your driveway, while you are getting ready for market or before the photo shoot.

3. If needed, pressure wash the garage floor, driveway, sidewalk, deck and patioremoving stains, debris and spiderwebs.

Home Inspectors - A General Checklist

General

• Make sure all utilities are on

• Access is clear (and unlocked) to the electrical panel, crawl and attic space.

• Make sure there is access to see the garage walls - in case your boxes are in there.

• Make sure gas fireplaces are set to light up.

• Make sure to change your HVAC filters.

• Secure or remove pets.

Exterior

• Make sure water drains away from your house with downspouts and splash blocks under gutters.

• Fix any loose shingles or nail pops

• Clean out gutters and downspouts

• Check wood trim joints for softness and repair.

• Check steps for loose bricks or wood, repair as needed.

• Check handrails for looseness.

• Check deck for weathered wood and popped up nails.

• Check for fallen insulation or wood debris under the deck and crawl space

• Check hose faucets for leaks and loose fittings.

Garage

• Check automatic reverse on garage doors

• Check garage foundation for termite (mud) tubes on the wall.

• Check for damaged sheet-rock adjoining the living space to ensure proper fire rating.

Interior

• Check windows for opening, closing and locking.

• Check windows to ensure they stay up on their own.

• Check windows for broken seals, cracks

• Check all doors for rubbing, sticking when opening and closing.

• Check walls and doors for holes from the door handle or door stop.

• Check ceiling fans on all three speeds for wobbling.

• Check and replace all burned out light bulbs

• Check carpet for levelness - carpets may need stretching

• Check floors for safety issues

Kitchens and Bathrooms

• Fill all sink basins. Drain and check for leaks.

• Check disposal and run dishwasher.

• Check cabinets for rubbing and secured to open and close properly.

• Check that all burners and stove elements work as intended.

• Check the counters and back splash for any needed caulking.

• Check for loose tiles, cracked tiles, and missing grout.

• Check the toilet for cracks, loose/rocking toilets in need of new wax rings.

• Check supply lines, toilet shut-offs, to ensure they flush properly

• Check for faucets to ensure proper hot and cold plumbing installation.

• Check all faucets for water pressure, including showers.

• Check laundry connection for leaks.

• Check water heater for leaks & corrosion.

• Check for tripped, missing and unmarked breakers.

• Check GFCI's & AFCI's to ensure they work.

Your Moving Check List

Six Weeks Prior To Moving:

1. Room by Room, Make an inventory of everything to be moved.

2. Collect everything not to be moved for a garage sale or charitable donation.

3. Contact the charity for date/time of pickup. Save receipts for tax records.

4. Select mover, arrange for exact form of payment at destination (cash, check). Get cartons and packing materials to start packing NOW, unless you have packing services.

5. Contact insurance agent to transfer/cancel insurance coverage Do Not Cancel your home insurance policy until after the home is closed.

6. If your employer is involved in your move, check with them to find out what moving expenses they will pay. They will need our contact information to place in their file.

Four Weeks Prior to Moving:

1. Notify all magazines of change of address – directly with the magazine - not USPS. The USPS does not forward magazines.

2. Fill out a change of address form on line at http://www.usps.com/

3. Check with veterinarian for pet records and immunizations.

4. Contact utility companies for refunds of deposit, set turn-off date, again, schedule this for a few days after the closing…just in case!

5. Set up utility turn-on date. We will provide you with all the contact numbers. Typically, the companies will require a minimum of 48 hours for scheduling you. Call accordingly.

6. Dry clean clothes to be moved, pack in protective wrappers.

7. Make a list with stragglers. Collect everything you have loaned out and return everything you have borrowed.

8. Service power mowers, boats, etc. draining all gas/oil to prevent fire in moving van.

9. Check with doctors and dentist for all family records and prescriptions

10. Get children's school records.

11. Check freezer and plan to use of food over next 2-3 weeks.

12. Remove all jewelry and valuables to a safe deposit box to prevent loss during move.

13. Give away or arrange for transportation of house plants (most moving companies will not move plants).

14. Schedule a check up for your pet just to make sure they are in good health and have what they need when you arrive…also, check for hotels that allow pets, and any traveling issues that you need to take care of for your pets…carriers, etc. before leaving town.

Page 2 of 2

One Week Prior to Moving:

1. Transfer or close checking and savings accounts. Arrange for cashier's check or money order to pay moving company on arrival to new community.

2. Have automobile serviced for trip.

3. Check and make inventory of all furniture for dents and scratches, notify moving company of your inventory and compare on final day.

4. Dispose of all combustibles and spray cans (spray cans can explode or burn).

5. Pack a separate carton for cleaning materials and tools.

6. Separate cartons and luggage you need for personal travel.

7. Organize at least one room in the house for packers and movers to work freely.

8. Cancel all newspapers, garden service, snow removal, etc.

9. Review the entire list to make certain that you haven't overlooked anything. Check and doublecheck everything you have done before it's too late (behind doors, in cabinet & drawers)

10. Anytime before the move... hair cuts, family and pets.

Moving Day:

1. Check all rooms and each closet and cabinet. Lock all doors and windows.

2. Advise your Realtor and neighbors that the house is empty.

3. Make sure to get a contact cell phone number for the driver of your moving truck

4. Give the mover your cell phone number.

5. Confirm the address and directions to your new home with your driver.

New home buyers need to visualize how they would utilize the space. Make your home beautiful, warm and inviting

For the Photo Shoot and Home Showings

 Foyer/Front Porch/all Entry ways: This is the gateway to your house. There should be no clutter, no dust, no spiderwebs, no excess furniture. Put away excess shoes. If there is space for a bench or chair for someone to sit and remove their shoes on a rainy-day day, that's a plus.

 Kitchen: Please remove everything off your counter tops for Photo Day and for Showings. Remove any Kitchen Rugs and make sure the trash can is out of sight. It's fine to have decorative pieces at the top of the cabinets in settings of 3 or 5 - or nothing at all. Place the coffee maker and toaster out of camera view (in a cabinet or the pantry). Dish towels and dish washing liquid out of sight. Refrigerator cleared of all magnets, and shined up.

 Breakfast and Dining Rooms: The Dining Room should function like a Dining Room for most buyers to assess it properly. So, if you are currently using it as a play room or a pool hall, it will save you a lot of lost days on the market, to convert it back to a Dining Room. Set the table in a simple fashion. If the room is small, make the table an appropriate size by removing some of the leaves and limit the number of chairs you are using. If is large, showcase it's size. Clean all light bulbs, and shine up the lighting and baseboards.

 Bathrooms: Remove all items off the counter-tops, throw rugs, shampoo, soaps from shower/bathtub. Place personal items in a shower caddy, so they can be placed under the sink during showings. (Go for a spa effect with new fluffy white towels.) Minimize and fold what is in the linen closet and get rid of excess under the sink. Make sure the light bulbs are clean and working. Shine it all up with a good cleaning top to bottom. Remove access to all medicine/drugs.

 Bedrooms: Put your valuables away. Check and clean the light bulbs and fan blades. Extra pillows to fluff up your look (think luxury beach rental house). Calm it down with neutral colors, a throw blanket for the corner of the bed, and an accent pillow. Bedding should hang so your sheets are not visibly showing.

 Children's Rooms: Remove all extra toys for the photos, you can add them back after the photos have been taken and pack up the toys that are not being used all the time as this will help someone visualize the space they can use. This is just a temporary solution. Your boxes move when you do!

 Main Living Areas like Family Rooms and/or Bonus Rooms:Show off good open space by removing excess furniture, and creating clean passageways. Remove anything you are not using. Tuck away remote controls, extra magazines, books, stray paperwork and stuff. Dust. Shine. Sweep/Vacuum. Light bulbs working. Windows are Clean.

 Front, back and side yards: Place fresh mulch (and fluff up), add seasonal flowers in pots (or beds) Clean your outdoor lighting fixtures. Straighten up tables and chairs, clean cushions, and remove hoses and garden tools from sight.

Scheduling Home Tours

Our Services include a Call Center (free for you) that schedules your showings per your instructions.

 Sellers are automatically notified of upcoming showing requests.

 Sellers can receive request by phone, text, email, or all three.

 Sellers can confirm, decline or reschedule the appointments in the same manner you receive them- by phone, text or email.

 Online activity reports, along with automated feedback requests.

 24/7 access allows you to change showing instructions to fit your schedule.

Preparing Your Home For Showings

■ Make sure all beds are made; don't leave money or valuables out.

■ Make sure all dishes are either in the dishwasher or out of sight.

■ Tidy up the bathrooms. Hide prescription drugs.

■ Give the floors a quick sweeping and vacuuming if they need it.

■ Put lights on so the buyers walk into a bright home.

■ If you have pets, make sure they are out of the house or are secured.

■ Make sure there are no odors from cooking, pets, etc.

Step Out For Agent-Assisted Showings

Some homeowners feel it would be a good thing for them to be around when agents (with buyers) come through, others simply just don’t want to leave. But they should.

The biggest reason is that buyers need some “space” in order to make your space their own. Let them look at your home with their agent. Rather than feel like you’re watching and listening to them. If you were in their shoes, it's like being in a store and the only other person in the store is the owner. Even though the owner doesn't feel pressure, buyers do. And instead of getting a good feel for your home, they opt to leave quickly.

One Final Note:

Many people don’t realize that it’s important to get approved for a mortgage on their next home before they even begin to sell their current house.

If you have enough cash to buy whatever you want, then you will just need to attain a "Proof of Funds" letter from your financial institute.

For those of you that will be using the proceeds of your current home to help you purchase your next property, you'll need to contact your mortgage lender, sooner rather than later.

o Learn how much you qualify for on your next home

o Mend any credit issues that could help you lower your finance fee as well as increase your purchasing power.

o Give yourself the peace of mind you need to move forward with any offers that come in on your house once you go on the market.

o Learn the mortgage loan options available to you today.

The Numbers

WHAT'S THETHE RIGHT PRICEFOR YOUR HOME?

So, how much do you think your house will sell for? Most people have a number in their head. Some people just pluck it out of thin air. Others look online at Zillow and use the Zestimate as their guide. Still, others take how much they owe, add the amount of money they’ve put into the house in upgrades, then add how much commissions will be, and then add how much they want or need to be able to buy their next house.

If you really want an accurate understanding of what your home value is, get a thorough market analysis from a local real estate agent. Someone from our team can provide you with accurate pricing, and what to expect before, during and after your home closes as well as an estimate on how long it will take to get a contract on your home. That could be days, or it could be months depending on the overall market, the condition of your property, and how much competition you have from other homes currently listed for sale.

When we conduct our free market analysis, we'll come to your home, look at the best comps, crunch the numbers and put together a breakdown of what you can expect to walk away with ...your net sheet.

Our first visit is usually well before a home owner is ready for market. Part of our services, include a personalized market analysis; a one on one visit with one of our home stagers; a professional drawn floor plan and your home measured for accuracy; professional photography and drone videos. That's our most basic set up.

If you have interest in getting started, just give us a call. We can answer any questions you might have

You’re better off pricing your house accurately from day one. This doesn’t mean you’re “giving your house away” or are “losing money.”

It means you will compete with like-kind homes for sale, and if yours outshines your competition, then you'll get competitive bids which will drive your price up.

THE MARKET...

Crunching the Numbers

Who's Buying What and for How Much?

We will look at similar properties that fall into the following categories:

• Recently Sold within your neighborhood AND within a 3 mile radius of your home.

• Currently For Sale Properties are the ones you are competing with to win the buyer.

• Pricing Over Market Value Creates a LOSS of Time as well as missing the attention of the most Ready, Willing and Able Buyers currently out looking for their next home.

• Pricing TOO LOW Creates an influx of buyers, and a LOSS of YOUR EQUITY

• Fair Market Value produces a solid flow of Ready, Willing and Able Buyers, which allows for the fastest sale, the possibility of a bidding war, and the greatest gain of equity from your home.

Pricing Your Home Correctly - From the Start

 Increased Showing Appointments to Ready Willing and Able Buyers.

 Better Response from Market correctly, your home will draw buyers within it's price range.

 Higher Offers - When a property is priced right, buyers bid, rather than risk losing it..

 Priced right, the excitement of the market produces a higher price in less time,and you will net more.

1.Fair market value is driven by what buyers will pay for perceived worth.

2.Seller hopes a higher initial price will draw a higher offer.

3.Market interest is highest for new listings and wanes after two to four weeks.

4.As listings become "stale," market psychology reduces the salable price.

5.Price reductions are necessary to attract buyers back to the "stale" listing.

6.The actual list price corresponds with the current salable price.

7.As counterintuitive as it seems, properties initially priced above fair market value tend to sell for less than they could have if their original prices had looked more attractive to buyers.

TIMING

Timing is extremely important in the real estate market. A property attracts the most activity from the real estate community and potential buyers when it is first listed. It has the greatest potential to sell when it is new on the market. 12345678

WEEKS ON MARKET

LINE UP YOUR HOME TEAM

While our booklet provides you with relevant advice, please keep in mind that each property is unique and the market conditions vary from area to area and season to season. It’s easy to do more preparation than you need to — or less than you should.

It’s a good idea to actually meet with a Realtor before you start prepping your house for sale. As Realtors, we can provide you with lots of insight and solutions to getting your home sold.

We are paid when your home is sold. Our services include an entire support team that dedicates their efforts to getting your home sold. As the Realtor, we work as your point person throughout the process

1. Give us a call. This will help us understand your motivation, time frame, financial expectations and how we can work effectively for you and yours.

2. The sooner the call, the less stress you will carry moving forward with the process. We will provide you with everything you need to get your home sold in the time frame you want it sold, for the price you need, and with confidence that you have hired a team that is fully on your side.

3. Once we settle on a plan of action, we're able to start lining up the various members of our team that can help take your home from pre-market, into the market and ultimately sold. This includes our home stagers, photographers, measurement company, marketing and advertising plus our transaction management team. We can “prime” the market by talking up your house to other agents and potential buyers before your house even hits the market.

A Note of Caution:

Too often, homeowners do whatever prepping they’re going to do and then call an agent. They call an agent - even new and unqualified agents ...not realizing we are not all the same.

So, before you do any of the preparations recommended in this booklet, make sure you’ve lined up the agent you’ll be listing your house with so he or she can be involved with your entire process.

And, to see the difference in agents, please make sure to give us a call. We take pride in our services and want our clients to receive the best outcome possible, whether buying, selling or doing both. What's in your best interest, is our interest.

Going On “The Market”…(Where Is That Anyway?)

You've probably heard the term, "I'm putting my house on the market. " Or, that house just came on the market."

The biggest market for home buyers is the Internet. And, if you are like most homeowner's, you'll want every buyer to know your home is for sale, which means your home should be on as many real estate sites as possible.

The MLS is the first place homes are posted when they are working with an agent. Then the agent can place the home on all of the IDX sites (Internet Data Exchange) as well as Zillow, and the like. The homeowner can also request not to be placed on certain sites. For my services, I've included additional venues and ways we advertise a home.

For purposes of this guide, you should know that when your home gets listed on the MLS, it is also getting time-stamped. Much like Zillow time stamps a property, so does the MLS. As an agent, we can see the history of the home - when it goes on the market, off the market, under contract and sold. It also tells us how often a homeowner adjusted their price and if they keep switching agents.

If you are planning on selling your home, it is best NOT to just test the market, as you may be sending off negative signals to potential buyers. The assumption is that there must be something wrong with the home to be on the market so long.

WE WILL NEVER BE OUT-MARKETED

We blow the competition out of the water with our unique“Sticky”ReMarketing Campaigns geared to capture the attention of home buyers worldwide. If a prospective home buyer is searching for real estate within a 15 mile radius of your home address, our ad will pop up so we don't miss an opportunity to get your home sold.

Actual Hits Versus Total Engagement in 1 Week

YourProperty’s Digital AdExposurefor 1 Month

REACH THE WORLD’S

MOST

AFFLUENT AUDIENCE

CHRISTIE’S ART HOUSE

» Holds over 400 auctions annually, generating 7 billion in sales

» Catalog sales featuring homes

» Private events in Asia, Dubai, & London

» Digital newsletter delivered to 200,000+

CHRISTIESREALESTATE.COM

» Over 50 million visits annually across 135 luxury sites

» The world’s finest collection of luxury propery

CHRISTIE’S

INTERNATIONAL MAGAZINE

» Seen by over 250,000 luxury prospects worldwide

» Over 45,000 copies distributed every quarter

» Published in English, Mandarin, & Russian

INTERNATIONAL EXPOSURE

PRINT MEDIA THAT GETS RESULTS.

» Reach casual buyers not actively shopping the internet

» Maximize your home’s exposure to likely buyers

NATIONAL & INTERNATIONAL

REGIONAL

International Real Estate Magazine (also printed in Russian & Mandarin)

The Winston-Salem Journal

Charlotte Observer

Portfolio of Fine Properties

Luxury Home Magazine

Currents Magazine

The Peninsula Navigator

River Talk Ballantyne Magazine

The Life In Myers Park

The Talking Point

Limitless Magazine

WE PUT TECHNOLOGY TO WORK FOR YOU.

DIGITAL PUBLICATIONS

Our in-house magazine and quarterly market reports are uploaded for digital viewing from any device.

SITE SYNDICATIONS

We syndicate listings to high-activity home search websites such as Zillow.com, Trulia.com, Realtor.com, ChristiesRealEstate. com, IvesterJackson.com, and more.

SHOWING REPORTS & ANALYTICS

Routine showing reports detail scheduled showings and provide instant alerts when new requests are submitted. Powerful analytic tools measure real estate activity in your community.

EMAIL MARKETING

Our client database has over 16,000 subscribers, with new content delivered directly to their inbox every week.

LEAD CAPTURE & CURBSIDE TECHNOLOGY

Capture leads from people looking at your house in real time with our smartphone eFlyer system.

IJ HOME SEARCH APP

Our new IJ Home Search app simplifies the home search process for buyers by allowing them to view and save local listings of interest, putting your listing at their fingertips.

IvesterJackson

Lake Norman

Charlotte

North Shore

Asheville

The Reach of our Digital Marketing Campaigns

With 87% of home buyers starting their home search online, we make sure they find your property listing!

We provide Complete Carolina MLS Coverage along with Internet Data Exchange to Over 2500 Broker affiliate sites plus promtion in the top home search portals such as Zillow, Realtor.com, Trulia, Homes.com, wikiREALTY, HomeSpotter, LandWatch, etc.

Our Internet marketing also places your home on more than 750 additional websites, 1000's of Social Media Feeds, Facebook and those looking in your area by optimizing placement with our Sticky Ad Campaigns.

Top Home Portals Estimated Monthly Searches

Zillow:36,000,000 Trulia:23,000,000 Yahoo: 20,000,000 Realtor.com: 18,000,000

SOCIAL MEDIA

Thanks to popular networks such as Facebook, Twitter, Google+ and Instagram, it’s easier than ever to reach scores of potential home buyers and to share your listing with friends and family. The icons for these social media sites will be prominently featured and easily recognizable on your home’s property detail page, giving your listing even greater potential to reach the right buyers with the right message via the right medium.

The MLS and Beyond

While the MLS will do much of the heavy lifting, it may not be enough to reach the entire market.

In 2021, there were 53,102 homes that were listed in the Charlotte Regional MLSthatdidnotsell.

The MLS is certainly important, but so is all of the additional marketing we will do to make sure anyone who may be interested in your house also sees it.

Our goal is to get your home sold on terms that work for you, in a timeline that works for you and at a price that works for you.

MARKETING YOUR HOME

Successfully selling your house depends on pricing, understanding the market and, most of all, exposure – you can’t sell your house if you don’t attract buyers.

When you list your home with us, you get a comprehensive marketing plan designed to give your home maximum exposure where buyers will find it.

Our Plan of Action

♥ A Comprehensive Market Analysis

♥ Discussion of your ideal time-line and objectives

♥ Flexible Fees

♥ A one-on-one visit with one of our Home Stagers

♥ Prepping for Market – Contractors and Checklist

♥ The Love Letter

♥ Video Tour

♥ Drone – best for water, golf, large lots, farms

♥ Professional Photos

♥ Interactive Floor Plan

♥ Virtual Staging (available for vacant homes)

♥ Internet Exposure to Over 2500 Broker Affiliate Sites

♥ Zillow; Realtor.com; Homes.com, Trulia; etc.

♥ 750+ additional sites; 1000's of Social Media Feeds; Facebook

♥ Internet Sticky Ad Campaign – ads that follow potential home buyers

♥ Open House Blitz - If you'd like one:)

♥ Our Call Center handles all Showing Requests.

♥ Detailed Market Traffic Reports

♥ Agent Feedback Reports

♥ A yard sign – per neighborhood regulations

♥ Realtor and Contractor lock boxes

♥ Optional – The ability to sell your home to a CASH buyer without going on t he market.

STAGING RECOMMENDATIONS - by Example

New home buyers need to visualize how they would utilize the space. Your home is beautiful, warm and inviting. Items I have listed have no reflection on your taste in design.

• Foyer: Chandelier please remove the fabric shades.

• Formal Living: Remove the trey in corner of room with wine glasses, table next to window with lamp and table with tea trey.

• Dining Room: Remove the runner from table with candles, you can put the arrangement on felt Buffet remove everything but the lamps. Remove the black vase on the floor, also the small table with lamp.

• Kitchen: Remove all items off the counters, Remove items off the shelves on sides of island. Remove the small table when entering the kitchen with son’s art and the three yellow glass pieces.

• Morning Room: Remove arrangement off small table. Remove vase and tin box from chest leaving the plant if still in bloom.

• Family Room: Remove all personal photos of family throughout your home. Remove the chair and table next to the French doors, I will move the back table forward in place of chair. The table behind soda on wall remove all items except lamp. Remove the corner shelving stand with all items. I will move furniture around the day photographer arrives. The table next to the French doors remove.

• Master Bedroom: Remove all items off night stands leaving the lamps, also the glass bottles off dresser Table in for of windows remove family photos. Remove the shades on chandelier.

• Master Bathroom: Remove the items around the tub, off the counter tops, shower, and rugs.

• Office: Remove all items off the counters, remove the wall photos.

• Laundry Room: We may not take a photo, but its such a nice large room we may take 1 photo so remove the rug & chair.

• Second Floor bedroom with gold throw and pillows: Remove the corner secretary.

• Second floor Bathroom remove everything off counter tops and rugs.

• Media/Bonus: Remove the orange chairs, remove items off bar and the ledge under the picture.

• Second Floor Hall: Remove the tapestry on wall.

Exterior: Plant Spring flowers as we discussed in yard and on patio.

Today’s sophisticated buyers expect the properties they view to be picture-perfect and move-in ready. Properly staged homes not only put a home’s best foot forward but also help buyers see themselves in the property.

WE MAKE LISTINGS SHINE

PROFESSIONAL PHOTOGRAPHIC

PRESENTATION Armed with more information than ever, your prospective buyer will be telling their agent which properties they want to see. They have already rejected listings with too few or poor-quality photos.

It is absolutely vital that your online listing has high-impact photos, videos, and tours to make a lasting ﬁrst impression that will motivate buyers to come to see your property for themselves. That's why we use Tour Factory as a way to showcase your home to buyers. Potential buyers have all the information they need about the home at their ﬁngertips and the property is presented on an elegant, easy-to-use platform.

Capturing Life in and Around Your Home

Drone Photography used to showcase Homes, Amenity Centers, Farm, Lake & Golf Course Settings

Marvin Creek

The Club at Longview

The Peninsula

The Point at Lake Norman

This Includes Selling Virtually Staged Vacant Property

Share what Makes Your Place Special

Welcome to our home:) We hope you enjoy the feel and flow of it.

We felt very fortunate when we came upon this community and this lot. As the community had only a few premium lots left, and we were thrilled (and lucky) that this particular one had just been released.

This lot has a no-build zone behind it - as well as the 150 yards of 'tree -safe' area.

To the right of us, is another no-build lot that is taken care of by the HOA. The narrow paved path (lined with Holly trees) goes back to a water monitoring station - that's the singular tower back there. The activity over there consists of deer grazing.

We worked with the builder to get what we wanted, and then once we closed, we added a few other things to it, like the surround sound and the specialty walls. That being said, we hope you like the choices we made.

We also added the pool. It is a 6 ft deep saltwater pool with a tanning ledge and umbrella holder. It also has lights and a waterfall feature. While doing that, we added full irrigation to the front, sides and back of the property along with the wrought iron fence. We wanted to be able to hang outside after work and on the weekends, as well as have our own outdoor entertainment area. The gas grill, fire pit and the extended patio provided us with plenty of space to do just that.

We LOVE this location! It is so close to restaurants, shopping and all that Ballantyne and Waverly have to offer. There are activities all around the area for kids and adults.

We love having everything so close to us, it offers all the conveniences for our lifestyle. (Less than 10 minutes to Whole Foods or Super Target.)

The schools are fantastic! Top in the country.

And for travel, the airport is just 25 minutes away.

Even though we have everything nearby, our house is private and we are surrounded with great neighbors.

We are relocating to another state (due to business). We will miss this home and the friends we have made here.

*If you are uncomfortable writing about your home, we will create your "love letter"" for you, like we did for our client regarding their home - the one referenced above - and you can approve what is written as well as edit it.

What’s the difference between selling your home or failing to do so? The Details!

Whether it’s our proven sales approach, effective marketing campaigns, or utilizing our extensive network, no detail is overlooked.

We pride ourselves in the use of technology and innovation to maximize the exposure of your home.

We created this guide to help educate you as a Seller, and empower you to make the right decision when selecting the best agent to market and sell your home.

When we say we are “redefining service in real estate,” we mean it! Our clients come first.

We will educate you on what needs to be done to have a successful sale of your home. There are many components to a successful real estate transaction; you can count on us to be there every step of the process and make sure no detail is overlooked.

With a proven track record, the right skill set, and 20+ years of experience, we have the right tools to successfully sell your home.

If you’re serious about selling your home, we’re serious about getting the job done! Now more than ever, who you work with matters!

A Map of Homes We've Sold Throughout the Charlotte Region

The Forms

Disclosures

Disclosures - there are several disclosures, most notably the Residential Disclosure form and the Mineral, Oil and Gas disclosure. There are others, like the lead based paint disclosure.

The disclosures are one of those things you need to be aware of and should have ready to go for any prospects interested in buying your home. The disclosures will take you a few minutes to fill out, so it's best to have these completed once you decide to sell your home. You want to be accurate with your answers, as the disclosures will eventually become part of the contract.

The disclosures let the buyer know about any problems your house currently has that you are aware of.

If in doubt, disclose a problem as best you can. Telling buyers about issues doesn't necessarily mean they'll get scared away and not buy the house. Nor does it necessarily mean that you plan on fixing them, giving a credit for the repair, or accept a lower price for your home. It simply means these are the things you are aware of.

However, if you don't disclose something and they find out later about an issue that you covered up, then you have a legal problem on your hands.

Don't get sued. Disclose what you know, then sign and date the form. The buyer will need to sign and date it, too.

Know the Key Terms of the Contract

What is“Due Diligence”? “Due Diligence” is the buyer’s opportunity to engage in a process of further investigation of the property and the transaction as described in the Offer to Purchase form within a period of time agreed to by the seller and buyer.

What might the buyerinvestigate during “Due Diligence”? The buyer will want to inquire about anything bearing on a decision to either move forward with the contract or to terminate it. Paragraph 4 of Form 2-T outlines many, but not all, common considerations of the “Due Diligence” process such as home, pest, and septic inspections, property survey, appraisal, title search, loan qualification and application, repair negotiation, etc.

How much time isallowedfor the “Due Diligence” Process? The amount of time is negotiable, but the period begins with the effective date of the contract. Buyers should be certain to negotiate enough time to fully complete their inquiries – especially as related to appraisal and loan approval and any repairs discovered during property inspections.

What isthe “Due Diligence” Fee?The fee, if any, is negotiated and paid by the buyer to the seller for the right to conduct “Due Diligence”. The amount of the fee may be influenced by such matters as the market for the property, number of days on the market, personal circumstances of buyer and seller, and the length of the “Due Diligence” period.

Isthere alimit tothe repair items the buyercanaskthe seller toperform? No. The buyer is free to ask for any number of things; however, the seller is not obligated to agree to any of them. Repairs, if any, are completely negotiable.

Ifthe buyer isnotsatisfiedwiththe seller’s response, orlackthereof, torepair requests, what can the buyer do? The buyer can terminate the contract or agree to move forward without the repairs.

Must the repairs becompletedbythe sellerbefore the end ofthe“Due Diligence” period? No, but the seller is required to complete any repairs in a good and workmanlike manner prior to the settlement date. Failure by the seller to complete the repairs could result in a breach of the contract.

Must theseller allow thebuyer toinspect the property toverifythe repairshave beencompleted even if the “Due Diligence” period has expired? Yes. The buyer has the right to verify the repairs have been completed satisfactorily, during or after the “Due Diligence” period. The buyer also has the right to do a final walk-through. The seller’s failure to permit the buyer to verify repairs or to do a final walk-through is a breach of the contract.

What happens atthe endofthe “Due Diligence” period? The buyer must make a decision to move forward with the contract or to terminate, so it’s a good idea to discuss progress with the buyer as the end of the period approaches. There is a “Warning” to the buyer advising termination if the seller does not agree to a requested extension of the “Due Diligence” period. The buyer’s loss of the right to terminate for any or no reason then places the earnest money at stake. To avoid any misunderstandings, provide any extension agreed to by the seller to the buyer in writing.

Ifthe buyer decidestoterminatethe contract underthe “Due Diligence” clause, must theseller agree? No. It is the buyer’s sole decision to make, assuming it is made during the “Due Diligence” period and not afterward. The termination is a notification to the seller, and must be in writing, but the buyer does not need the consent of the seller. It is a unilateral decision made by the buyer for any reason or no reason at all. The buyer typically gets back the “Earnest Money” but not the “Due Diligence” fee, unless otherwise negotiated.

It's not impossibleto sell a home on your own, 7% of recent home sales were FSBO sales this past year.

That being said, if you have questions along the way, please just give me a call. I can answer your questions, no charge, no obligation, that's even if you get an offer, you can reach out with questions you need answered. If you decide that you'd like to list your home with an agent, I would love to have an opportunity to apply for the job. We can discuss all your concerns and objectives during a free no-obligation homeowner consultation.

Keepingupwith the ever-changing contracts and attorney-drafted forms. (EXAMPLES POSTED BELOW)

Seller Lease Backs...with and without fees.

Term of Possession. Seller may remain in possession of the Property for a period of ___ days after the Closing (insert a number of days) until 5 p.m. on the last day (the entire period including any extension agreed to by Buyer and Seller in writing is referred to as the “Term”). TIME IS OF THE ESSENCE with regard to the end of the Term.

Appraisal Waivers

Purchaser has made an informed and educated decision to offer an amount greater than the list price of the property. Seller agrees to accept said offer under the following conditions: If the property does not appraise for the amount of the Offer, Purchaser acknowledges that s/he will be required to pay the difference of the appraisal and the purchase price in cash, notwithstanding any other lender requirements.

Personal Property Purchases

(1)Living Rm furniture: Two couches/Two chairs/Two end tables/ Wall art/ Rug and the basketball hoop.The Seller warrants that the property is being transferred to the Buyer free and clear of any liens and encumbrances. The above property is sold on an "AS IS" basis. The Seller makes no warranties, express or implied (except as specifically stated in this document).

MiscellaneousContract Items to Consider

Through the years, our contract and terminology has changed significantly, to include immediate transfer of the Due Diligence fee, the Due Diligence fee itself and what it entails, Earnest Money, Internet and Home Electronics, Personal Property vs. Real Property, AS-IS, Cash Offers, Proof of Funds, Lender Stipulations, Ribbon Backed Offers, Home Inspections, Due Diligence Repair Request, Time is of the Essence, CounterOffers, and What Stays with the Property-What doe not.

You may have hired an attorney to draft and oversee your contracts, but a home buyer will typically want to work with a lender, an attorney & a Realtor representing only their interests.

Dealing With The Appraisal

No matter if you got more than you hoped to get for your house, or less, you're not out of the woods, unless the buyer agreed to adding an addendum to the contract stating they would honor the price of the appraised "market value".

More home buyers get a mortgage loan, than pay cash. The mortgage company will require the buyer to have an appraisal completed. An appraiser is a third-party who will come in and look at your home, write a report, and give an opinion of value.

That value may match your agreed upon sales price. It may not.

If it comes in less than the agreed upon value, more negotiations would need to take place.

• Lower your sales price to match the appraised amount.

• Get the buyer to agree to make up the difference by bringing the cash needed between the appraised value and the contract value to cover the difference.

• Part ways and hope that the appraisal doesn't set off alarms for the next buyer purchasing with a loan.

The Home Inspection Process

The home inspections are typically paid for by the home buyer - although you can have a pre-inspection done to make sure to catch any issues you are not aware of.

Prior to inspections, make sure all your systems are on as to not delay the process. This includes gas and water. Also, make sure that the electrical box and pipes under the sink can be accessed by the home inspector.

Miscellaneous inspections will likely take place after the General Home Inspection, and these would also be scheduled with you.

A typical inspection can last anywhere from 1.5 to 4 hours, depending on the scope of the inspection and the size of your house. More often than not, the buyers will attend the home inspection. You'll want to keep your pets secured during the inspections and the final walk-through.

The buyer will gather their reports together, and then they should send you a written request of repairs/ questions that they have. Many times they will include the inspection report along side the request.

Once that's in hand, see if there are things you would consider addressing, whether you'd rather give them money in lieu of repairs, and address items you won’t take care of.

Dealing With Repair Requests

Even though the contract might say "as-is", most home buyers will still hire a licensed home inspector to conduct structural, mechanical, termite, radon, and other types of inspections prior to closing on their new home. This should be completed during the "due diligence" period of the contract.

The buyers may ask you to take care of a few outstanding items, many of which you may have no idea existed. Most homeowners are not conducting an inspection in their crawl space or on their roofs or in their attics, and things generally will show up that aren't quite right.

You may feel inclined to address some (or none) of the issues, and others you may want to get a few written estimates on to see what the cost would be should you decide to offset the items in question, and let the buyer fix them once they own the home.

If you agree to do anything, make sure it is in writing and that all parties sign and date the agreement.

Beyond Inspections-Things Happen

Home Condition: Excellent. Under Contract at $750,000:Problem: The Master Bathroom shower had a leak behind the shower seat. Water traveled behind the shower seat, down the stair well, all the way to the basement. This resulted in damaged hardwood floors on the 2nd level, the stairwell as well as damaged drywall from the 2nd level, down to the basement. Repairs including tearing out and replacing the shower tile, giant blowers to dry the damage, mold retardant applied, new paint, and approval of new tile choices and job completion from the buyer and their agent.

Home Condition: Excellent. While Under Contract at $840,000: The Problem: The Master Bathroom Jacuzzi jet leaked behind the tub, down the wall, covering the garage ceiling and walls with water. Repairs including removing the jacuzzi, replacing it with a modern tub - tearing out and replacing the bathroom wall tile, giant blowers to dry the damage, mold retardant applied, new paint, and approval of new tile choices and job completion from the buyer and their agent.

For each of these sales, the buyer's agent and I (the seller's agent) held these contracts together and on track. I kept each of the buyer's agents engaged throughout each process as my client's and I gathered contractors, estimates, and had the work completed. Meanwhile, the buyer's agents kept their client's informed on each step taking place as the damage was repaired. Both incidents took place within a few weeks of closing. Both closed as scheduled.

As the seller's Realtor, it helps to have a solid list of list of top-notch professionals that will go the extra mile. We have such a list. It includes electricians, plumbers, designers, tile workers, painters and experts in just about every field imaginable.

The worst incident we've help our clients get through is one that involved arson. Our clients were in New York on a weekend visit when the Fire Department called. This was at 9:00 on a Friday night. I ran over to meet with the firemen. There were 4 trucks, they had busted through the roof, smoke was billowing out and the house was getting doused with water. As their home was under contract, this involved a buyer's agent, and buyers. For this situation, the house required a bit of help from a broad range of people, including the Fire and Police Department, smoke and water remediation companies, attorneys (as a lawsuit came forth from the buyer), the seller's insurance company, home builder, and a home designer. The seller was starting their new job up north, so they flew down intermittently through the rebuilding process. This property was rebuilt from the ground up, and we sold it to a new buyer for a $1oo,000 more. This process took over a year to complete. I worked as their boots on the ground from start to finish as they relocated to Connecticut.

I can go on and on with homes that have incurred an incident while under contract, and how the other agent and our team managed to keep the deal together all the way through closing Our goal is to handle all situations efficiently, effectively, and legally, so no lawsuit follows you after any such incident. In our world, a buyer wants to buy, and a seller wants to sell, and when the two are able to make that happen, it's a beautiful thing.

As your Realtors, we will work as your trusted advocate from morning to night. There is no on-the-job training when you hire a member of our team. If you are ready to start on your next move, we'd love to speak with you today!

From Contract to Close

Closing Day Details

show the transfer of funds on the Settlement Statement.

Escrow Accounts: If you have been escrowing taxes & insurance, you should receive the excess proceeds within a month to six weeks past the closing date.

Property Insurance: Do not cancel any homeowner’s insurance policies until the deed is recorded and you receive the proceeds from the sale of your home. You should receive a refund from your insurance agent if you paid a year in advance

Attorney: Anyinvoices(repairs,homewarranty,etc.)willneedtobesenttothe attorneypriorto closing. Homeowner’s Association fees will be pro-rated.

Final Walk-Thru:

The buyer(s) will typically schedule this just a day or two before closing -sometimes even right before closing. Set aside a place (safely away from movers) for extra keys, remotes, appliance warranties or any house information for the new owner. A kitchen cabinet usually works out fine. Leave any personal property (negotiated with the sale) behind.

What’s the difference between selling your home or failing to do so? The Details!

Whether it’s our proven sales approach, effective marketing campaigns, or utilizing our extensive network, no detail is overlooked.

We pride ourselves in the use of technology and innovation to maximize the exposure of your home.

We created this guide to help educate you as a Seller, and empower you to make the right decision when selecting the best agent to market and sell your home.

When we say we are “redefining service in real estate,” we mean it! Our clients come first.

With a proven track record, the right skill set, and 20+ years of experience, we have the right tools to successfully sell your home.

If you’re serious about selling your home, we’re serious about getting the job done! Now more than ever, who you work with matters!

A Map of Homes We've Sold Throughout the Charlotte Region

I'm Jane Francis Cross. I have 20+ years in the real estate industry. I am a loyal advocate, a patient and attentive listener and hard-working professional. I am married, I have four adult children, one grandson, two dogs and a great husband and I have lived in Charlotte since 1987, and know this market very well. I have helped hundreds of people buy and sell homes throughout the Charlotte region from Lake Norman to Lake Wylie, in every price point and style and I'd be happy to help you, too:) Helping clients to achieve their goals is the foundation of my business. My promise is to deliver top service and results to you, should we have the pleasure of working together.

Client Testimonials

From Michael and Reba L.

Jane is the consummate professional. She restored our trust in the real estate profession after some very bad experiences with other agents. She works confidently and takes a very calming approach to her work. She is never pushy and I never worried about her representing our interests. Jane knows the market. She exhibited broad and deep knowledge of the market and applied a tried-and-true process for selling houses. Did I mention that she knows the market? She steadfastly and tirelessly represented our interests from the beginning of the process, as well as before, during after closing. She knows who to contact to get things done and anticipates the things that could hold up a sale. She exhibits extraordinary organization agility. We had high expectations but through this process and she exceeded all of them. We have a profound respect for Jane, her commitment to us was well beyond what we believe that other Realtors are capable of delivering.

From Jake and Kim F.

Jane is by far the best Realtor with whom we have ever worked. She and her team know the market well and helped us with every step of selling our home and then purchasing our new home. Jane was attentive to our needs while we worked through each step of the process. She and her team went above and beyond what we expected from a Realtor, including referrals to different contractors, service providers, lenders, and others that made our selling and buying go more smoothly. We highly recommend Jane Cross and her team if you are looking to buy or sell.

From Sarah G. and Ryan B.

Jane is awesome!!! She got us above asking and we couldn't be happier. Jane made a the experience easy and painless, and I couldn't imagine hiring anyone but her if you are in the Charlotte area.

FromLynn and Lyn A.

Jane Cross listed our house and did a phenomenal job. She made the listing process simple and easy to understand. She clearly explained what to expect and how it would go and what we should do to make it go smoothly. Her stager and photographer did a great job making our home look inviting and attractive to potential buyers. Her marketing materials were very professional and on point without wasting time and energy on useless items. Even in a hot market, she marshaled about 40 potential buyers through our home in less than 72 hours and had above asking price offers in less than 24 hours. She helped us evaluate and compare the offers and maximize our return even as we selected an offer that wasn't the highest because another offer had better terms that increased the certainty of closing and on our time frame. I couldn't recommend a realtor higher. She was there throughout the process and after to help make our sale and move as stress free as possible.

FromLeianne B.

I can't say enough about how INCREDIBLE Jane and her team are to work with! Jane is on top of it at all times, and takes efficiency, communication, and promptness to the next level! From day 1, she made the selling process of our home simple and stress free. We went under contract without a single showing, and got even more than list price (which she predicted). Jane without a doubt knows the Charlotte market, and what buyers are looking for. You will not be disappointed with Jane and her team!!!

FromRich and Julie C.

Jane was highly recommended to us by our friends who recently sold their house in our neighborhood.We're so happy she was our agent . Her knowledge of the current market helped us price our house accordingly . Besides selling our house in two days, she was key in working through all the negotiations for a smooth transition . I would definitely recommend Jane Cross!

From Masoud and Parishka M.

Jane has been my agent for over 18 years.I have sold and purchased around 10 properties with her by my side. This includes land, investment homes, working with me on selling 3 luxury spec homes, and my primary residence. She has advised me well every time. For any future real estate endeavors, I will always include Jane as my realtor as I trust her.

From Mike T.

Jane was the consummate professional in assisting me through the process of selling my home. Her ability to consult, recommend and ensure that the process was a success was most appreciated. She encouraged me to have the house staged, and the compliments that I received from the staging, pictures, and the video especially the drone view of the property drove traffic through a slow period when there was little to no activity going on during the holidays for other homes. Any time I needed something done her knowledge of local contractors to assist at reasonable prices was also most appreciated. What I appreciated the most was her responsiveness and ability to negotiate. Jane was a pleasure to work with, and I highly recommend her.

From Rob and Rebecca T.

We have used Jane over the last 6 years to buy 4 properties and sell.It was so helpful to have her as we were out of town for almost all of it! She has always been super responsive, accommodating, knowledgeable and works over and above what realtors would be expected. She is also very fun to work with! Definitely plan on using Jane for any other real estate needs!

I'm John Casella. Originally from the New York Metro area, I relocated to Charlotte in 2013. Prior to that, I had worked for 18 years in an Equity Trading position on Wall Street. My observation of the economic expansion and opportunities led my decision to make the move. I started buying a few properties, first for my family, then as investments. I became a full time Realtor in 2014, and have had a great deal of success with it. I am a family man with three children. I love teaching them how to make great Italian food and keeping up with every aspect of their lives. If you choose to work with me as your Realtor, my promise to you is that I will provide you with honest, insightful advice and the results you want to achieve with your next real estate transaction, whether you are selling or buying.

Client Testimonials

From - Katie B.

This is the third house I've either bought or sold with John and there's a reason why: John is the kind of guy that will go the extra mile every time from driving papers to where you are instead of making you come to him from working tirelessly to getting you the best deal from being responsive and getting back to you quickly from never losing his cool when he's had to ask you to get him something he needs to close your deal a few times (or more) from being empathic- selling or buying a house is emotional from being trustworthy and giving you honest answers from just being an all-around class act. I am so lucky I called him the first time. There is zero reason for ever having to use anyone else.

From Roger S.

John was wonderful. He did just what he said he would do and was very honest and professional. We enjoyed working with him and he kept us informed of every showing feedback he received was very courteous and checked on us frequently to see if we had any questions or needed anything. I would definitely recommend him to anyone looking to sell your home.

From Nora S.

We are very happy with Mr Casella's services. We purchased our new house through him. He really works for the best of his client. He is efficient and and really gets things done. He gets things accomplished instead of making empty promises like some realtors do. In fact we were so happy with his services that we hired him to sell our old house too. The best realtor!!! He is honest straightforward hardworking and available. We cannot say enough good things about this man. This was our third time doing business with him.

From Jonathan G.

John is the best realtor I have used over the last 40 years. Best is an understatement as John is exceptional in his customer orientation. knowledge negotiation skills and financial savvy. He is characterized by high energy always fully present for you and your questions and needs. Additionally he is an excellent listener and provides options for you to consider and is honest about the upsides and downsides of homes and properties. My wife and I found him to be easily accessible any time we needed him and his advice was sound. He takes and verbalizes the approach of : " I work for you"! He proved that time after time as he helped us navigate the purchase of a new home that had come back on the market in a very desirable over 55 area in Fort Mill SC. The purchase required a bidding situation and a rapid deadline close coupled to financial dexterity. John was ever so present at every step of the process right through the purchase. Examples: John did research on what price offer would most likely purchase the home; consulted on a closing date that coordinated the closing date/sale of our NJ home; built and maintained needed relationships with the development realtor and builder; walked through the home inspection with the builder and the home inspection outside firm we contracted with; and even pointed out things that needed attention and "blue taped" areas that needed touch up. While he did that we focused on our NJ closing and needed repairs. Constant contact via text e mail and phone throughout our team process kept both of us up to date and to make adjustments/tweaks as needed. John was always asking: "What else can I do for you or is there anything else that we should be talking about?" He has a delightful sense of humor and positive attitude coupled with the skill of multitasking. He's with you every step of the way. Even when we purchased the home he made sure that we were contacting utilities on both our NJ and SC home and brought up details often overlooked when selling and/or purchasing a home. We were dong both. John is a decent person who provides needed support even when you are not aware that you need it. As he says "I have your back!" and he did over and over. John is consciously competent. He is intentional in his behavior ethical and congruent in word and action. If there is a next time and I hope I am done moving I know that I am going directly to John and say: "I'm back".

From Lou D.

I have done several transactions over the past 2 years with John. He and his staff are the best!!!!! Very professional in every way!

From Tracy J.

John was our selling and buying agent and was very knowledgeable. Whenever we had questions he was able to answer them and or get the answers we needed. I would highly recommend John and his team.

From Sarah W.

John helped me and my family find and purchase our dream home in Fort Mill SC. HE He's helped us buy an investment town home helped my folks buy an amazing home in Tega Cay SC. Sadly we had to move out of state for work. John again helped us sell our dream home. Highly recommended.

From Todd M.

What can I say about John he definitely makes each client feel like they are his only client. He cares about everything in the process and is incredibly knowledgeable about all aspects of real estate. John should be your next realtor.

From Amy G.

Working in the mortgage industry it's always been difficult for me in any mortgage situation but John was so professional and knew exactly what he was doing. I never felt like I had to lead the transaction. He was always on top of everything and was a great communicator. I'm an Mortgage Underwriter and 200% would recommend John to anyone.

Here's a little information about me:

I'm Claude Cross. Married to Jane and together we have four children, one grandchild, and two dogs. I come from a military family based more out of Charleston than any other city. My background is in building which gives me a tendency to keep a keen eye on what's going on around our market including the infrastructure and commercial growth. If you are looking to sell, buy, invest or seek opportunities in the commercial market, I can help you succeed with your mission.

Client Testimonials

From - Don and Nanci

When we started looking for a realtor to help sell our home, Claude and his team were recommended to us by a friend. After meeting Claude, I was immediately impressed with his extensive knowledge of homes, inside and out. As we began to list our home, surprises came up (as they always do) and Claude handled it all like a pro! He and his team quickly addressed all questions, small or large. And his marketing is second to none!! We had multiple offers on our home, at or above asking price, the day it was listed. If you're looking to get your house sold....Claude is your man! Don't settle for just one person when you can have Claude & his whole team dedicated to getting your house sold! I recommend Claude to anyone serious about selling their home. Thanks Claude!!

From Paul and Mary - I was very hesitant to use a long-time friend of mine as my real estate agent. What if things went bad? Would I not be honest with him if there was something I didn't like and vice versa? Right up front, Claude put all those worries aside! I came to realize that he was on our side and not just out to make a quick buck! Within all of a month he helped my family find a house, get a loan and get all moved in!! We had no idea what we were doing, and he held our hand the whole way! My husband and I along with our 3 children could not be happier with the whole experience! I would recommend Homes by Cross to any new or experienced home buyer. We will be forever grateful and when the time comes to get a bigger and better home, Claude will be the first person we call!

From Patrick - It is with absolute confidence that I recommend Claude Cross as a Realtor. He was my Realtor for the sale of my home and purchase of my current home. Character traits that come to mind immediately when I think of Claude are: Trustworthy, Hard Working, Diligent, Accountable, Thoughtful, Honest, Practical, Knowledgeable, and Forthright. If I put into words the positive experiences I had with Claude during this stressful time it would fill pages, more pages than you might be inclined to read. Just know that all of the aforementioned are true. He will work with you and for you like so few others will these days. I do not attach my name and reputation to another lightly. I stand by what I say and would refer him to anyone and have already done so with many close friends. All of whom have had a similar professional experience with him as I have. With my profound appreciation.

From Colin and Barb - I interviewed 6 realtors, 4 of which were friends, but Claude Cross remained my first choice. My home was under contract in 6 days! I chose well. Since then, we have hired Claude to purchase a total of four homes and sell three. I recommend him and his team because of their dedication these are not part timers they are on 24/7 to help you no matter which part of the deal you are, buy sell upgrade downsize they are there for you. Love them and will use them again. Five stars is not enough!

From Christina - Claude, thank you so much for getting this taken care of so quickly! If I were a filthy-rich woman, I would hire you and pay you very good money to be my personal assistant for everything needing attention and coordination in my life. Really!

Andreas and Laura Lee - Claude, it has been such a pleasure working with and getting to know you. I can't tell you how amazed I still am at how quick and smooth our home purchase here in Charlotte went. You helped us find and purchase a great home in a great neighborhood in such a very short time frame. Claude, you were really excellent at learning about us, our friends and our wants in order to help us find our place here in Charlotte. You also made it a lot of fun! Thank you for always being available to answer my many questions. Andreas and I are very grateful to you!

From Sheila - One thing that I have learned not to take for granted is excellent customer service. Lucky, I heard about Claude! He was there not only to negotiate and sign the contract, but also for the meetings with the builders, the inspectors, and even the options and finishes. Claude’s expertise and advice on what consumers in my price range would be looking for come time for re-sale, simplified the process. He took all my doubts and fears of building a home in a different state, off of my shoulders. Now, I am settled in my new home and couldn't be happier!

From Scott and Patty - Of all the challenges and obstacles we had to overcome in our relocation to Israel, the selling of our house in Charlotte was the easiest and least problematic. In fact, there were no problems for us at all because Claude Cross took care of everything!

Patty and I express our sincere thanks and gratitude. Claude handled the communication difficulties due to our 7 hour time difference and the closing in our absence like a true professional. Let us not overlook the fact that he had the house under contract in two weeks! When we return to the States in a few years, we hope it is in an area where we can use his services again. If not, Claude has set a standard for service and care for which we will judge all our future Realtors.

From Tim - This was the second time I had the opportunity to work with Claude. As always, Claude was excellent across the board. He is there to assist in any way that he can, he is quick to respond and help throughout the entire process. As we went through the process of listing, he gave me good advice about what I should do to help my home sell quickly. Once listed the home sold quickly and smoothly. I would recommend Claude to any prospective buyers and sellers and would guarantee that you would have a similar experience that I had with him.

From Eugene and Carol - The experience we had with Claude Cross was nothing short of top shelf, as he was always on our team, extremely responsive to any question or feedback, educated on the market and negotiations and great at managing emotions through such a major decision in our lives. If you are seeking a real estate agent who is truly the best I've ever dealt with, Claude Cross is the one for you.