Interaction Design
We went to Nursing Home to do or research and interview. The purpose of this visit is to know the real problems.
Ethnographic Research : Pictures as Language.
Findings
We went to nursing home for disabled people to finding more about the real situation in Rastilla, Helsinki. The summary is that our target customers have many different needs and problems in the three problem areas recognized. Some of the residents have more problems in daily routine communication while some have more problems in the access for services, especially in digital and online services. That is why all the solutions made for them needs to be specific and individual. On the other hand, in our observation we noticed that it’s is a difficult to build a solution that would fill all the different needs of the customers.
There are 3 main insight that we found from this research : ● Most of the residents is that they can communicate through pictures and colours. Pictures although must be linked to a context that is familiar to them so that they are able to bring together the meaning and context behind the picture. ●
Combining more than one communication method (like voice and picture) helped most of the residents to communicate.
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Communication needs to be “produced” with the help of the workers because the workers have learned to communicate with the “own language” of the residents quite fluent.
Possibility of the help from the workers can be utilized and taken into consideration in planning the digital solution.