Instructions on Processing Amazon.com Orders
Vendor Central • Vendor Central and Seller Central is different. • Vendor Central is for selling directly to Amazon. • Seller Central (Smart Ivy) is for selling through Amazon. • In this instruction, we will discussing processing orders through Vendor Central.
Orders Receipt • Currently we receive orders on Sunday and Monday • These orders are general emailed to you and then you can log onto Vendor Central to process the orders
Vendor Central Login • Visit the site – Vendorcentral.amazon.com – Username: support@canaryproducts.com – Password: (jokerthe1) Ask for password as this changes often
Confirming PO (Purchase Orders) • Click on Confirm New Pos
Inventory Report (Sidetrack Note) • You should be receiving a weekly inventory on Mondays - and this should be dropped in your Dropbox. • If this is not happening, please let info@canaryproducts.com know ASAP.
Stock Availability • What’s Available in Stock? • Check through the list of products to see what is in stock by click on all the PO box, which will select all the Open POs • Click on Open Selected POs
Confirm Order • At this location, you can accept quantity, and accept the order or cancel it, when the item is out of stock • If item is out of stock, it must be cancelled! • The information of in stock can be confirmed by looking at the inventory report • If item shows quantity of less than 5, please check with customer service info@canaryproducts.com- to make sure we indeed have that item in inventory
Checking Case Qty • Sometimes we receive orders less than case pack. • If orders are received less than case pack, we will take the next lower number until it becomes a case pack. For example, if case pack is 4, but we received an order for 5. We will only accept 4 • See example in next page.
Fulfill only Available amount and Correct Case Pack • Check the two arrows below…RXL114 is out of stock • FM102BL only comes in a case pack of 2. • RXL 426 although it comes in a case pack of 3 we only have 2 available
Accepting Order • Screen shot to the right has been modified so you can see the important parts: • Green and blue below shows the changes made: • Click on the PO as shown, AFTER CHANGES have been made, to select all • DO NOT CLICK SUBMIT YET!
ORDER DATES • WE ship every Thursday. Look at the shipping window. If it does not include the thursday you have to BACKORDER the item and then put the expected shipdate on THURSDAY • Do not put the availability as ACCEPTED if the shipping window date does not include Thursday. Put as BACKORDER as will get chargebacks Email me at support@canaryproducts if you have any questions.
Noting Information on Note Pad • Before you click submit, note all the information onto a notepad. • Note the following information: – PO # – Item # – Invoice # (this number continue from the last number where it left off) – Quantity – Tracking (This we receive later, but need to prep it now)
Confirmation • You will receive a confirmation from Amazon
Prepping for Preferred Carrier Assignment • Once you have confirm the order, the next step is to prep the order for Preferred Carriers: • Amazon assigns FedEx or UPS depending on various different reasons. We just need to fill out the information.
Go to Purchase Orders • Click on Shipments in Vendor Central
Shipments Page • Click on the “Create Shipments Button”
Requesting a Carrier • Click on ONE PO at a time to request a carrier, as they are going to different places • Click on Next
Go back to Notepad • Go back to your notepad to see what the content of the PO # was: • In this case the content was HZ117, which comes in a case pack of 2:
Next Screen • 1 box (1 case pack) has two HZ117: • Click on “I will use Vendor Central…” • Then click next at the bottom
Select Products to Ship • The next screen will bring you to the following: • Two units will be shipped, and one container code is assigned per case. • Click on Next
One PO; multiple products • Sometimes you will receive one PO, but multiple products on that PO • You need to assign the next available Amazon Container Code that is available. In this particular case, since it is only one PO and one case none is available:
Shipment Details • • •
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Freight Ready Date: (Always the next day) Freight Class Always (300500) Total No. of Cartons is based on the previous information you filled out Number of Stacked Pallets Always zero Number of Unstacked pallet s Always Zero Total Shipmen Volume based on cases (See Shipping Dimensions for Volume an d Weight) Shipment Reference # is our invoice # which we filled out in the note pad.- Use that.
Review on the Next Screen • Review on the next screen and click on submit
Preferred Shipment Completion • Next Screen Shows that you have completed your preferred shipments. • We will receive email soon to prepare the shipments. • Preparing the Amazon Shipments will be on the next lesson.