Niche Media Pty Ltd on behalf of ISSA – The Worldwide Cleaning Industry Association.
Ground Floor, 15 Paran Place, Glen Iris VIC 3146 Australia
MANAGING DIRECTOR, GROUP PUBLISHER
Paul Lidgerwood
GENERAL MANAGER COMMERCIAL
Jillian Hood
EDITOR
Tim McDonald
editor@incleanmag.com.au
MEDIA PARTNERSHIPS AND SALES OPPORTUNITIES sales@incleanmag.com.au
PRODUCTION MANAGER
Alvin Wu
EDITORIAL DESIGNER Norsham Husaini
Print Post Approved Publication No. PP: 255003/09765
To subscribe, email info@incleanmag.com.au
As we step into spring, one of the most anticipated events on the industry calendar is fast approaching: the ISSA Cleaning & Hygiene Expo, returning to ICC Sydney on 29–30 October 2025.
Now firmly established as the meeting point for the cleaning and hygiene sector, the Expo offers two energising days of innovation, education and connection. On the floor, visitors can explore the latest in equipment, robotics, hygiene systems, waste solutions and sustainable technologies. It’s the place to see what’s next, compare products and discover ideas to take back to your business.
Equally important are the conversations that unfold across the Expo. Facility managers, contractors and suppliers will all find opportunities to connect, share insights and form partnerships that strengthen our industry.
The education program is another drawcard, with leading voices tackling everything from compliance and workforce development to sustainability and emerging technology. Whether you are looking for practical guidance or big-picture inspiration, the sessions promise valuable takeaways.
For INCLEAN, the Expo is a highlight of the year. Our team will be on the floor to capture stories, showcase innovations and celebrate the people shaping the future of cleaning and hygiene.
So mark your calendar for 29–30 October at ICC Sydney. Join us for an event that brings our industry together, celebrates progress and points the way forward. We look forward to seeing you there.
Niche Media takes its corporate and social responsibilities seriously and is committed to reducing its impact on the environment. We continuously strive to improve our environmental performance and to initiate additional CSR-based projects and activities. As part of our company policy we ensure that the products and services used in the manufacture of this magazine are sourced from environmentally responsible suppliers. This magazine has been printed on paper produced from sustainably sourced wood and pulp fibre and is accredited under PEFC chain of custody. PEFC certified wood and paper products come from environmentally appropriate, socially beneficial and economically viable management of forests.
Your Floor Deserves Agar
Agar’s Total Floor Care System provides a complete solution for every floor type at every stage, including cleaning, maintenance, stripping, sealing and restoration.
Whether it’s a busy retail space, a healthcare facility, or a school corridor, Agar delivers results that last.
We Stock a Complete Range of:
• Base Sealers
• Top Coat Sealers
• Strippers
• Floor Maintainers
• Cutting-back Detergents
• Cleaning Detergents
What’s on
ISSA Cleaning & Hygiene Expo
29-30 October 2025
Australasia’s premier event for cleaning and facility solutions held at ICC Sydney. cleaninghygieneexpo.issa.com
ISSA Show North America
10-13 November 2025
The premier trade show exclusively for the cleaning and facility management industry returns to Las Vegas. issashow.com
Accredited Auditing Professional (AAP) Online Training Course
Wednesday, 26 November and Thursday 27 November 2025, 10am - 1pm AEDT
A two-day course is designed for industry professionals looking to enhance their knowledge and skills around quality assurance and building audits. events.issa.com/asia-oceania-events
SIMPPLE Australia deploys largest fleet of cleaning robots in NZ retirement living sector
More than 80 retirement living sites nationwide are now equipped with robotic cleaners from the advanced technology provider.
NSW cleaning reforms to lift school standards
From next year, approximately 600 privately contracted cleaners are expected to be offered employment directly through the Department of Education.
Risky business: cleaning companies under pressure
From public liability to workers’ compensation, the cost of cover is climbing fast, creating serious financial strain for businesses in the commercial cleaning sector. Get insights from Lorraine Rogic and Ben Yarham on strategies for survival.
ON THE COVER
Victoria’s work-from-home plan could reshape commercial cleaning
Victoria is poised to become the first Australian state to enshrine the right to work from home two days a week. The proposed legislation would apply to both public and private sector workers whose roles can be performed remotely.
AI and automation transforming aged care hygiene
As healthcare and aged care facilities face workforce shortages and rising hygiene demands, robotics and AI are helping deliver consistent, safer and more efficient cleaning while freeing staff for higher-value tasks.
Security, cleaning and maintenance staff face next wave of cuts at ANU
Staff working across security, cleaning and maintenance at The Australian National University have become the latest group caught in a fresh round of job cuts under the university’s sweeping restructure.
Cleanstar is a leading Australian wholesale distributor of commercial and domestic vacuum cleaners, vacuum bags, filters, spare parts, accessories and general cleaning equipment. Leveraging a worldwide network of industry partners and large stock holdings, Cleanstar prides itself on offering one of the most comprehensive product ranges in Australia.
IN THIS ISSUE
Features
12 Deep down
Restorative floor care is becoming essential in commercial spaces to extend flooring life, hygiene and brand presentation.
20 Start small, but start now
Sustainability for cleaning and hygiene requires a holistic approach, but small steps lead to big change.
24 When size matters
Choosing the right large-site cleaning machine for the job takes knowledge and understanding.
27 Trust as currency
The cleaning industry and its customers are discovering that trust, integrity and collaboration are powerful levers for performance and retention.
32 Mistakes beneath your feet
From over-wetting carpets to using alkaline chemicals, improper floor maintenance can ruin both surfaces and reputations.
35 Green shift
What are you doing on World Cleanup Day? Align local cleanup efforts with green cleaning solutions for year-round impact.
40 Expo
The highly anticipated ISSA Expo gathers the cleaning and hygiene supply chain for two full days of insightful education, in-person networking and cutting-edge product innovation under one roof.
52 Necessity, not luxury
Large-scale cleaning machines are reshaping commercial hygiene, offering efficiency, safety and sustainability gains that elevate facility management into the future.
55 Cleaning with connection
Winning a contract is tough, but keeping it is even tougher.
Retention isn’t about being the cheapest. It’s about being the obvious choice.
ISSA committee applications open across Oceania and Asia-Pacific
The ISSA Oceania & Asia-Pacific
Building and Facility Services Committee is calling for applications, giving members the chance to shape industry standards and support healthier, safer and cleaner communities.
The committee welcomes ISSA members from across the region, including building service contractors, in-house teams, residential and restoration specialists, and facility management professionals. Both experienced leaders and emerging voices are encouraged to apply.
Not a member yet? Join at tinyurl. com/26hb8av3
ISSA administration and accounts coordinator Alicia Morgan says committee involvement is about connection and impact.
“Joining an ISSA Oceania & AsiaPacific committee is a fantastic way to connect with industry peers, share your experience, and make a real impact. It’s about building relationships, learning together, and helping shape a stronger future for our business communities,” Morgan says.
The role involves bimonthly calls of one to two hours and occasional participation in sub-working groups. Nominations close 7 November, with applicants notified midNovember.
Join us in driving progress, strengthening member engagement and developing initiatives that benefit our industry and communities. ■
To complete your application, visit: tinyurl.com/43b749bb
Safe Work Australia issues new silica dust guidance
Safe Work Australia has published a new model Code of Practice on managing respirable crystalline silica, giving employers clearer direction on controlling dust risks and protecting worker health.
Silica dust is released when materials containing silica are cut, sanded or polished. Inhaling these fine particles can cause irreversible diseases such as silicosis and lung cancer. The updated guidance responds to mounting concerns about silicarelated illnesses and the call for stronger workplace protections.
The code outlines practical steps for identifying hazards, implementing controls and monitoring risks. It is designed to help employers meet WHS obligations and safeguard not only employees but also contractors and visitors.
While the model code has national scope, it must be formally adopted by each jurisdiction before becoming enforceable. Employers are urged to check requirements with their WHS regulator and access the code and resources via Safe Work Australia’s website. ■
Cleanaway powers up Tasmania’s first clinical waste hub
Tasmania’s health and community services now have access to localised clinical waste management, with Cleanaway officially opening the state’s first treatment facility in Bridgewater.
The site will process hazardous waste from hospitals, aged care, pharmacies, labs, vets, dentists, childcare centres, beauty providers and more. At full capacity, it can treat 2600 tonnes annually.
Cleanaway CEO and managing director Mark Schubert says the COVID-19 pandemic underscored how vital these services are for frontline health. The facility uses autoclave technology, a high-pressure steam chamber that sterilises waste without the harmful emissions associated with incineration.
“This approach avoids the release of dioxins and carbon compared with traditional methods,” Schubert says.
The project aligns with Cleanaway’s Blueprint 2030 strategy, which focuses on expanding infrastructure to deliver high-circularity, lowcarbon solutions. For Tasmania, the Bridgewater hub means faster, safer and more sustainable disposal of clinical waste, with benefits for public health and the environment. ■
Connection and innovation define FM Connect 25 in Adelaide
The Facility Management Association of Australia’s National Conference & Exhibition returned to Adelaide from 18 to 20 August, rebranded as FM Connect 25. Since 1991, the event has been a cornerstone of industry connection, and this year that spirit was evident across keynotes, panels, Q&As and the debut of a Masterclass program.
Under the theme ‘The Future of Facilities Management’, discussions spanned AI, sustainable design and real-world projects, with delegates engaging in open dialogue on how the built environment continues to evolve. The exhibition floor highlighted products, systems and technologies shaping safer and more efficient facilities.
Connection ran through every element, from masterclasses fostering peer-to-peer exchange to the conference dinner, featuring Mark Baguley and Raymond Crowe. Site tours of Adelaide Airport and Adelaide Convention Centre added behind-the-scenes insight.
FM Connect will return in 2026, with dates and location to be announced. ■
NORMI appoints ISSA’s
Dr Gavin Macgregor-Skinner
to medical advisory board
The National Organisation of Remediators and Microbial Inspectors (NORMI) has appointed Dr Gavin Macgregor-Skinner, senior director at ISSA, to its medical advisory board. The board brings clinical expertise into remediation standards, focusing on safeguarding sensitive groups.
“As an epidemiologist, I’ve seen that
the health of buildings and people are inseparable,” Macgregor-Skinner says.
Board chair Dr Andrew Heyman says Macgregor-Skinner’s leadership in infection prevention adds clinical rigour to protocols.
NORMI executive director Doug Hoffman adds that his appointment strengthens the bridge between medical science and practical remediation for safer, more consistent outcomes. ■
DEEP DOWN: WHAT’S DRIVING DEMAND FOR RESTORATIVE FLOOR CARE?
Restorative floor care is taking on a new urgency in commercial spaces, emerging as a vital strategy to extend the life of flooring, boost hygiene and uphold strong brand presentation.
Words Tim McDonald
Asubtle revolution is unfolding underfoot. Once a backof-house reactive fix reserved for floors long past their prime, restorative cleaning now occupies a strategic position at the heart of commercial maintenance. From bustling airports to refined hotels, the demand for deep cleaning solutions for carpets and hard floors is growing steadily. Property managers and facility teams increasingly recognise that superficial upkeep won’t safeguard floors against the rigours of heavy use, nor meet rising standards of hygiene and presentation.
This shift reflects more than just a change in cleaning methods; it’s a mindset reorientation. Commercial spaces must protect their assets intelligently, balancing longevity with safety and operational efficiency. The old model, waiting for visible wear, stains or odours before acting, is giving way to planned, preventative programs that reduce costly repairs and business disruption.
FROM CRISIS RESPONSE TO PREVENTATIVE CARE
Sharyn Schultz, president of the Carpet Cleaning Association of Victoria (CCAVIC), offers a clear perspective on this evolution: “More and more, people running commercial spaces are moving away from fixing floors only when there’s a problem. Instead, they’re placing their focus on regular, preventative care.” This approach aligns with the growing appreciation that floor maintenance protects investment and improves hygiene while creating a safer environment for staff and visitors.
Absolute Carpet Care director Phil Spoor agrees that presentation and confidence are powerful drivers of this shift. “Quality ongoing
presentation, planned so it doesn’t become an oversight, builds confidence in tenants, residents and owners that their best interests are front of mind,” Spoor says.
The benefits run deeper than surface aesthetics. Dirt, grime and chemical residues build up invisibly over time, weakening fibres, locking in odours and accelerating re-soiling. Regular vacuuming and surface cleaning cannot address these embedded issues. Instead, restorative techniques like deep extraction and encapsulation have become essential tools in the fight against premature wear.
Schultz stresses the importance of following Australian standards such as AS/NZS 3733 to structure maintenance plans. These guidelines help ensure cleaning interventions are timely, effective and appropriate to each flooring type, for both commercial-grade carpet and hard surfaces.
INNOVATION AT THE FOREFRONT
Technological progress has accelerated the effectiveness and efficiency of restorative floor care. Encapsulation technology is a standout example. It employs a low-moisture detergent that encapsulates dirt particles into crystals, which can then be vacuumed away once dry. This method dramatically reduces drying times compared to traditional wet cleaning and is especially suited to high-turnover areas such as retail outlets, airports and event venues. Carpets can often be back in use within an hour, eliminating the need for fans, lengthy closures or the unpleasant damp smell that can follow older cleaning techniques.
These days, pH-balanced, low-residue cleaners minimise fibre damage and help prevent quick re-soiling.
- Sharyn Schultz
For hard floors, the story is similar. Steam and hot water extraction systems are gaining momentum in hygiene-sensitive sectors like healthcare and aged care. These heat-activated methods loosen and remove grime while killing bacteria without relying on harsh chemicals, an important consideration in environments where occupant safety is paramount.
Yet technology alone isn’t enough. “There’s been a lot of progress in cleaning products and machines,” Schultz explains. “These days, pH-balanced, low-residue cleaners minimise fibre damage and help prevent quick re-soiling.”
Spoor sees innovation as part of an ongoing journey rather than a destination. “Advances seem to come slowly but surely, which brings about positive change,” he says. “The big thing is to never feel like you’ve ‘arrived’. Don’t get set in your ways. As in life, always be open to learning.”
SKILL, KNOWLEDGE AND TRAINING: THE HUMAN EDGE
Despite leaps in technology and product innovation, the effectiveness of restorative floor care ultimately hinges on skilled technicians. Schultz underscores this point: “Techs need to know their stuff to clean floors safely and effectively.” Cleaning professionals must understand the composition of fibres, the construction of hard floor surfaces and how to match these with the appropriate products and methods.
Spoor echoes this sentiment, emphasising the importance of protecting surfaces above all else. “The first goal is to not damage the surface, and for that matter, the facility as a whole,” he says. “Training of skills is essential. Training courses are fantastic in the first instance, but nothing beats on-site job experience because no job is exactly the same. There are always, if just slightly, differing customer goals.”
Formal training programs are critical. Certifications such as the IICRC Carpet Cleaning Technician (CCT) and IICRC S500 Standard offer comprehensive foundations, while industryled initiatives like CCAVIC’s focus on hands-on mentoring and
continuous learning keep practitioners updated on evolving standards and innovations.
This heightened professionalism is reshaping client expectations. Facility managers are increasingly commissioning specialists rather than relying on generalist cleaning teams, seeking assurance that restorative work will protect their floors rather than harm them.
Spotless floors signal care, safety and quality – factors that influence workplace morale, customer perceptions and overall reputation.
SUSTAINABILITY AND THE ROAD AHEAD
Looking forward, two intertwined forces will shape the future of restorative floor care: sustainability and intelligent scheduling. Environmental concerns are rising on the agenda for commercial clients, prompting demand for cleaning products that are biodegradable, low-impact and safe for occupants. Schultz observes, “Many clients want cleaning products that are safe, low-impact and biodegradable.” Techniques such as encapsulation and low-moisture extraction conserve water and reduce chemical use, delivering greener outcomes alongside faster drying times, a boon for busy venues that cannot afford lengthy closures.
Operational pressures are also driving innovation. Smart scheduling, potentially enabled by sensors and data analytics, promises to revolutionise maintenance by predicting when and where deep cleaning is truly needed. This proactive approach could optimise resource allocation, reduce unnecessary interventions and improve overall floor care outcomes.
For now, the message from industry leaders is clear: restorative floor care must be regarded as a discipline in its own right. It demands planning, expertise and investment, not a one-off fix but an ongoing strategy for asset preservation, hygiene and brand experience. The most impressive work in commercial cleaning happens beneath the surface, quietly sustaining the spaces where we live, work and gather. ■
ACTIV8 + DRYFT
The world’s fastest way to clean floors.
has been a year unlike any other for Cleanstar, with the launch of the revolutionary ACTIV8 cordless vacuum head taking the world by storm and fast becoming an essential piece of equipment for commercial cleaners across the nation.
Further cementing their status as Australia’s leading brand in the cleaning industry, this year also marked the beginning of Cleanstar’s exclusive partnership with the widely popular MotorScrubber brand and the world’s first DRYFT Scrubber Dryer.
Cleanstar has always believed that cleaning smarter and faster starts with choosing the right tools, and according to its managing director, Garth Michalson, that is precisely what’s behind Cleanstar’s new wave of product offerings.
“Today’s commercial cleaners don’t just want performance, they want cost savings, time efficiency, productivity, ergonomics and flexibility,” he says. “Whether it be vacuuming using the ACTIV8 or cleaning hard floor surfaces with the DRYFT, Cleanstar offers innovative and tailored solutions to help cleaners save time and money while significantly increasing productivity.” ■
Michalson Managing Director Cleanstar
Garth
Battery Powered Vacuum Head & Sweeper
Take cleaning efficiency to the next level – where innovation meets performance
Say goodbye to tangled cords and hello to cutting your vacuuming time in half. ACTIV8 is Cleanstar’s innovative battery-powered vacuum head, which allows the operator to vacuum in a side-to-side motion with wider reach using both hands while standing upright.
Lightweight yet powerful, ACTIV8 is engineered for maximum versatility on both carpets and hard floors, is proudly Australian-designed and built to withstand the rigours of commercial use, turning routine cleaning into a smooth, effortless task.
Whether used as a stand-alone cordless sweeper or combined with a backpack or canister vacuum for deep cleaning, ACTIV8 offers unmatched mobility, ergonomic comfort and time-saving performance. It’s the perfect solution for busy environments where efficiency matters most. ■
A battery-powered vacuum head that redefines the way the world vacuums:
• Designed in Australia for modern cleaning professionals
• Side-to-side cleaning motion - natural movement
• Smart ergonomics – reduces operator fatigue
• Cuts your cleaning time in half
• Boost productivity, save labour costs
• Dual counter-rotating brushes for deep cleaning on hard or carpeted floors
• Vacuum powerhead plus cordless sweeper in one
• Two-speed brush control
• Up to three hours run time – powerful and portable
• Long-life rechargeable battery
• Fits most 32mm vacuum systems and can be adapted to use with 35mm as well
Scan here to see ACTIV8 in action
The world’s first S-Motion Scrubber Dryer
100 percent floor cleaning coverage in half the time
Abreakthrough in floor cleaning technology, DRYFT has been designed for commercial use by professional cleaning teams, including facility management companies, in hotels, schools, hospitals, factories, offices, shops and all commercial environments.
Its patented ultra-low profile head shape is the key to its limitless cleaning ability, easily and efficiently cleaning around hardto-reach areas like toilets and washrooms in seconds. Combined with groundbreaking 4200rpm scrubbing power, DRYFT delivers 100 percent floor cleaning coverage in half the time.
DRYFT will also scrub and dry deep into corners, thanks to the chamfered edges on the cleaning head. Coupled with its patented S-Motion technology, this allows the user to guide the DRYFT Scrubber Dryer in a smooth sweeping “S” motion while walking forward, drastically reducing the time and effort required to clean large areas.
Boasting unmatched agility, power and precision, DRYFT is compact, cordless and designed to go where others can’t. Cleaning smarter and drying faster, DRYFT truly is the future of floor care.
Cleanstar will be demonstrating both ACTIV8 + DRYFT at the ISSA Cleaning and Hygiene Expo 2025 in Sydney from 29-30 October (visit Stand #101) so you can see them in action for yourself. To learn more about ACTIV8 + DRYFT and how they can benefit your business, contact Cleanstar on (03) 9460 5655 or email sales@cleanstar.com.au. ■
Key features:
• 39cm head scrubbing width
• 160cm cleaning width (S-Motion)
• 2.5L clean water tank capacity
• 2.8L recovery tank capacity
• Quick change 25.2V Lithium-ion battery
• Up to 75 minutes run time
• Charge time – 90percent: 1 hour; 100 percent: 1 hour 35 mins
• Three cleaning modes: Smooth, Rough and Boost
• Freestanding for easy storage
• Transportation wheels for easy transport between cleaning areas
START SMALL, BUT START NOW
Sustainability for cleaning and hygiene requires a holistic approach
Words Helena Morgan
Implementing sustainable operational and manufacturing practices in the cleaning and hygiene industry is no longer seen as an ‘if’ but a ‘when’. However, committing to sustainably mindful practices necessitates more than just investing in eco-friendly products.
Sustainability demands systemic change, industry-wide collaboration, inclusive and philanthropic workplace practices, smarter product design and a realignment of priorities. INCLEAN speaks to industry figures and unpacks the limitations of a tokenistic and solely product-focused approach to sustainability.
Cleanstar key account manager Ginny Bebbington believes a true commitment to sustainability in cleaning and hygiene involves systemic – and even epistemological – change.
“At Cleanstar, sustainability means rethinking the entire lifecycle of our products,” she says.
Bebbington recognises the validity and importance of productfocused sustainability efforts, such as plant-based ingredients, biodegradable packaging and non-toxic formulas, yet she implores companies to pursue more robust and rigorous solutions, such as policy reform and workplace culture shifts.
“The industry must widen its scope if we want lasting impact,” she says.
JLL head of workplace supply chain and procurement Henri Fadli echoes Bebbington’s belief in the importance of meaningful sustainability initiatives. “A holistic approach addresses both environmental sustainability and social responsibility in cleaning services,” Fadli says.
The global real estate company joined forces with vendors, industry organisations and subject matter experts to develop The Green Standard for Cleaning Services. The guide instructs retail sites and corporate offices on how to achieve and sustain the minimum requirements for sustainable cleaning practices across the entire supply chain.
“Cleaning plays a pivotal role in achieving broader sustainability goals,” Fadli says.
REPLACING DISPOSABLE THINKING WITH REPAIRABLE THINKING
Bebbington says companies would be wise to prioritise developing products that are repairable and future proof. She resents the inclination of people who view buying machinery as a throwaway decision. “A repairable product is a sustainable product, extending its life, which reduces manufacturing demand, waste and cost to the customer,” she explains.
Cleanstar has made the Right to Repair a core focus by providing greater in-house and distributor training to allow machinery to stay in operation for years rather than months. “Businesses that proactively embrace repairability in products will benefit from lower waste costs, stronger brand loyalty and a genuine reduction in environmental impact,” Bebbington says.
For businesses that are unsure where to begin with manufacturing repairable products, Bebbington recommends starting with thoughtful product sourcing and partnering with likeminded suppliers.
“We choose suppliers who can provide long-term parts support and build machinery that’s designed to be serviced,” she shares.
Essity head of B2B marketing for Australasia Rochelle Lake says TORK shares Cleanstar’s focus on a holistic approach to sustainability. TORK mindfully sources materials and improves access to hygiene while also advancing water and energy efficiency, encouraging responsible chemical use and disposal and considering the full lifecycle of every product.
Governed by four sustainability focus areas – materials and packaging, waste and usage, carbon footprint, and hygiene – TORK is pursuing a target of 100 percent sustainably sourced wood fibres in products, in addition to carbon reduction by 2030. “We’re always
looking to see if we can source materials responsibly and increase the use of recyclable materials and natural ingredients,” Lake says.
THINK BEYOND THE PRODUCT
Although Bebbington is encouraged by the industry’s sincere willingness to elevate sustainability initiatives, she fears the focus is still too narrow, as some companies exclusively opt to deliver ‘green’ chemical formulations, which usurp important opportunities such as circular economy design.
“The focus is often too narrow, locked on chemical formulations while overlooking larger opportunities like circular economy design,” Bebbington says. “Without repairability and resource reuse, sustainability remains partial.”
Enviroplus responds to Bebbington’s rallying cry for sustainable commercial cleaning to move beyond the product and into social and cultural sustainability. The company partners with the Indigenous Literacy Fund and subsequently donates a portion of sales to providing books to remote Australian communities, alongside receiving GECA and Global Green Tag certification for all products.
SIMPLE AND ACHIEVABLE STEPS
For cleaning businesses eager to embark on a ‘green’ and sustainable journey yet immobilised by overwhelming choice, Bebbington says, take small steps. “Start small, but start now,” she advises. “Sustainability is achievable if you start by adding one repairable product line, offering parts and servicing alongside sales and training staff and clients in maintenance.”
Lake says holistic sustainability initiatives can be simple but effective and achievable. “If you choose dispensing systems that are designed to take less, that’s a very costeffective thing to do, or even composting waste such as hand towels can reduce the carbon footprint by up to 50 percent across the whole lifecycle,” she says.
SUSTAINABILITY IS THE LONG GAME
Businesses must remain accountable and nimble to change by regularly reevaluating practices and customs. “The best thing is to regularly report on targets and get independent recognition of the work you are doing,” Lake says.
She also emphasises the importance of investing in sustainability consultancy and partnering with dedicated subject matter experts.
Sustainability and ‘green’ cleaning should be the “long game” for businesses. - Ginny Bebbington
“You need time to dig beyond the surface and understand the material issues, the independent verification and the improvements are being made, and that takes time, so it can be hard for people to have the right resources to do it.”
Every step, no matter how small, is a win, Bebbington says, as it advertises to customers that sustainability is more than a marketing ploy.
“If we can shift from disposable thinking to repairable thinking, we’ll move into being truly sustainable,” Bebbington says. ■
10,000 robots later: The future of cleaning
Reaching the global sale of its 10,000th autonomous floor scrubber, Tennant has marked a milestone that highlights how far robotic cleaning has come. What once felt experimental is now embedded in daily operations across warehouses, shopping centres, airports and schools. Facility teams are relying on automation to address staff shortages, inconsistent cleaning outcomes and rising hygiene expectations, while also freeing personnel to focus on higher-value tasks.
ADOPTION SHIFTS FROM CURIOSITY TO CONFIDENCE
The global cleaning robot market has seen rapid growth, expanding by nearly 24 percent last year alone to reach USD 17.47 billion (AUD 26.2 billion). Yet the true story lies not in production but in adoption. Facility managers are increasingly choosing automation as a dependable, scalable solution. Autonomous Mobile Robots have evolved well beyond their early limitations. They now work alongside teams rather than in isolation, navigate complex environments and deliver critical data. Built-in analytics and reporting simplify compliance, provide proof of work and reduce administrative burdens, making robotic cleaning a measurable and accountable part of operations.
A JOURNEY OF INNOVATION
Tennant’s robotics evolution mirrors the industry’s trajectory. The journey began in 2018 with the T7AMR, designed for expansive commercial spaces. Two years later, the T380AMR offered a compact alternative for narrow and tight environments. By 2022, the T16AMR broke new ground as an industrial-scale scrubber developed for logistics and manufacturing sites. Most recently, the X4 ROVR arrived in Australia in May 2025, marking Tennant’s first scrubber purpose-built for small to
mid-sized spaces. Each generation has been informed by real-world feedback, improving navigation, performance and integration with cleaning teams.
X4 ROVR: SMALL FOOTPRINT, BIG IMPACT
The X4 ROVR represents a leap forward in usability, intelligence and versatility. Compact yet powerful, it is suited to retail, education, healthcare and building service contractor environments, where cleaning teams are asked to do more with less. Its dual disk scrub path, 38-litre tank and high-performance vacuum system adapt to a variety of hard floors, while its lithiumion battery delivers up to two and a half hours of uninterrupted cleaning, covering up to 1860 square metres per tank.
Powered by BrainOS® Clean Suite, the X4 ROVR offers AI-enhanced navigation, mobile monitoring, automated reporting and real-time insights. These features provide teams with unprecedented visibility and control, allowing them to manage schedules, track performance and optimise efficiency without adding administrative strain. The machine has been designed for the realities of 2025: fast-paced, resource-conscious, and performance-driven environments where cleaning is critical but labour is stretched.
TECHNOLOGY THRIVES WITH HUMAN SUPPORT
Experience has shown that even the smartest machines require the right support to succeed. Staff training, route optimisation and ongoing service are essential to smooth rollouts. Tennant complements its AMR portfolio with a nationwide support network and a dedicated team of specialists who remain engaged long after delivery, ensuring long-term success. Robotics work best when they complement human teams rather than replace them.
LOOKING AHEAD
For Tennant, selling the 10,000th autonomous scrubber is more than a milestone. It is a signal of where the industry is headed. Robotics have transformed cleaning, but it is the people who deploy, manage and work alongside these machines who are shaping the future of clean. Continued innovation, listening to customer feedback and evolving solutions will define the next chapter of facility management. Tennant’s journey shows that automation and human expertise are not mutually exclusive but complementary forces driving safer, smarter and more efficient cleaning operations. ■
WHEN SIZE MATTERS: MACHINES THAT MATCH THE MISSION
Choosing the right large-site cleaning machine for the job takes knowledge and understanding.
Words
Tim McDonald
Hospitals, warehouses and airports are complex environments that demand cleaning solutions capable of keeping pace with their scale and intensity. Choosing the right machine goes beyond selecting the biggest model. Understanding sitespecific challenges, matching capabilities to operational needs and avoiding common pitfalls can save time, money and headaches.
READING THE SITE
Every site brings unique requirements. Hospitals need machines that navigate tight corridors and reach critical areas without compromising infection control. Warehouses require robust equipment to handle heavy traffic, debris and uneven surfaces. Airports combine open expanses, high passenger volumes and strict noise restrictions.
Tom Culver, founder of The Robot Factory, says site type often dictates the right choice. “Industrial sites typically demand heavyduty cleaning capabilities, including high cleaning pressure and cylindrical brushes capable of sweeping small debris,” he says. “In
contrast, shopping centres may require more thorough cleaning using polish pads or eraser pads for deep cleaning.”
Kärcher’s Oceania region president Hamish Matheson says the two primary brush technologies are disc and roller. “Disc heads are ideal for smooth floors like linoleum and sealed concrete, perfect for noise-sensitive areas such as hospitals and hotels,” he says. “Roller heads are designed for deep cleaning heavily soiled floors like textured concrete and quarry tile, indispensable in warehouses and manufacturing plants.”
BRUSH PRESSURE AND CLEANING EFFECTIVENESS
Brush pressure is also key to performance. Too little pressure leaves dirt behind, while too much can damage flooring.
“In hospitals, smooth vinyl or tiled surfaces require consistent but controlled brush pressure, adjustable vacuum pressure and squeegee performance to remove soil without damaging floors,” SIMPPLE Australia head James Yatras says. “Warehouses feature rougher concrete floors needing higher pressure and robust scrubbing technologies. Airports combine
both extremes, so machines must adapt brush pressure and cleaning modes dynamically.”
Matheson concurs. “Low to medium pressure suits routine cleaning on finished surfaces, while high pressure is necessary for stubborn dirt on trafficked or textured floors,” he says. “Machines with adjustable pressure are key for different soil levels across a single site.”
Culver adds that selecting the right brush for the application is important. “Cylindrical brushes excel at scrubbing edges and grooves, ideal for hospital corridors,” he says. “Disc brushes provide broader coverage for warehouse aisles and airport concourses.”
TANK CAPACITY AND RUNTIME
Tank size directly affects efficiency. For example, small tanks require frequent refills, slowing cleaning cycles, while hospitals often benefit from mid-sized tanks, balancing manoeuvrability and duration. Airport concourses and warehouse floors, on the other hand, need larger tanks for extended coverage.
Culver says robotic efficiency depends on cleaning width, running speed and navigation. Smooth, accurate navigation can boost productivity by 20 to 30 percent, he says, and AI-powered systems, especially with Nvidia chips, enable precise and efficient cleaning routes.
Yatras notes a shift toward docking stations. “Self-servicing docks for recharging, offloading waste water and refilling tanks allow smaller, nimble machines to handle large areas effectively, unlike a few large footprint units suited to expansive warehouses,” he says.
Autonomous scrubbers and roller brushes also provide a strategic advantage. “Machines like the KIRA B 50 can handle repetitive tasks, freeing up staff for critical duties,” Matheson explains. “Roller brush technology simultaneously scrubs and sweeps, while lithium-ion batteries and eco-efficiency mode extend runtime and reduce energy costs.” Noise and operational constraints
The noise a machine emits is another important consideration. Hospitals must maintain quiet for patient recovery, while
The best-performing machine will quickly lose value if servicing is difficult or parts are slow to obtain.
- James Yatras
airports must avoid disrupting announcements and travellers. Warehouses are less sensitive, but excessively loud machines can affect communication and safety.
Yatras says quiet operation is non-negotiable. “In hospitals, machines should operate below thresholds that could disturb patients, ideally under 70 decibels,” he says. “In airports, low noise levels are vital, especially overnight.”
“It’s not just decibel ratings but sound tone,” Matheson adds. “At Kärcher, products are tested in a sound lab to ensure the best sound emission while maintaining high performance.”
MAINTENANCE AND TOTAL COST OF OWNERSHIP
Maintenance access is critical. A machine’s availability depends on rapid service, replacement parts and trained technicians. Hospitals, warehouses and airports cannot afford downtime.
“Ongoing manufacturer engagement is critical for long-term reliability,” Culver says. “Engagement, like software updates, troubleshooting and customisation, is essential, and daily maintenance by a trained local staff member ensures longterm reliability.”
Predictive tools and local service networks make a huge difference in machine performance. “The best-performing machine loses value if servicing is difficult,” Yatra explains. “Facilities teams should prioritise distributors with local networks, predictive alerts and remote diagnostics.”
Matheson says after-sales support directly impacts profitability and uptime. “A machine is only as profitable as its uptime,” he says. “A robust service infrastructure with nationwide specialists prevents costly downtime. Investing in a
machine is investing in the service and support that keeps operations running profitably.”
ENVIRONMENTAL AND SUSTAINABILITY CONSIDERATIONS
Large sites increasingly demand machines that support environmental goals, with hospitals and airports focusing on reducing water and chemical use while maintaining energy efficiency.
“Battery efficiency supports long runtimes, optimal utilisation and ROI,” Yatras says. “AI-powered systems help right-size fleets, optimise run-times and capture energy and water savings without sacrificing cleaning outcomes.”
He says eco-efficiency reduces energy, water and detergent use for light to medium soiling without compromising performance. “Hot water or steam systems remove tough dirt and germs without harsh chemicals. Many professional products now use up to 40 percent recycled plastics, supporting circular economy principles,” he adds.
MAKING THE RIGHT CHOICE
Selecting the right machine goes beyond size. Understanding sitespecific demands like brush pressure, tank capacity, noise levels, maintenance support and sustainability features can transform operational efficiency. Engaging operators and trialling equipment ensures long-term value.
For hospitals, warehouses and airports, a well-considered machine is a strategic partner, combining power, precision and practicality to meet large-scale cleaning demands. When size is matched with capability and operational fit, the result is cleaner environments, reduced downtime and more productive teams. ■
TRUST AS CURRENCY: THE RISE OF RELATIONAL CONTRACTS IN CLEANING
The
cleaning industry and its customers are discovering that trust, integrity and collaboration are powerful levers for performance and retention.
Words Mark Piwkowski
The superhighway of operating a cleaning business is fast-paced, ever-evolving and highly regulatory, particularly when dealing with the complexity of workplace laws, workforce awards and safety standards.
The emergence of new technologies, transformative machinery and multi-functional robotics, combined with the increasing usage of online and mobile data, plus cutting-edge software, has revolutionised daily cleaning operations and delivered new levels of cleaning solutions.
With innovation comes expectations and, quite rightly, customers want their spaces to be clean and hygienic. They also want the removal of on-site waste to meet the highest environmental and sustainability standards by adopting the three Rs – reduce, reuse and recycle.
But what is often overlooked is the unwritten human relational contract, which goes beyond the documented legal agreement. There is no set contracted price, but the value is immeasurable.
Increasingly, the cleaning industry and its customers are discovering that trust, integrity, flexibility and collaboration are powerful levers for performance and retention. It has real currency when it comes time for renegotiations and renewals.
Long-term partnerships between cleaning providers and customers thrive when built on transparency, shared KPIs and open communication, as these elements foster trust, integrity, alignment and improvement.
Here’s how each contributes to shaping a strong, sustainable relationship:
1. Transparency means being open about processes, challenges, pricing, service levels and expectations. For cleaning providers and customers, it plays out in several ways:
• Clear contracts and scope of work: Well-defined service agreements help both parties understand responsibilities and minimise disputes.
• Honest reporting: Leaders share accurate, timely reports on work completed, issues encountered, and any deviations from schedule or quality standards.
• Financial openness: Transparent pricing models and invoicing reduce the risk of hidden costs or misunderstandings.
The outcome is that transparency builds mutual trust and integrity and constructs a solid foundation for collaboration.
2. Key Performance Indicators (KPIs) ensure both parties are working toward the same outcomes. When developed collaboratively, shared KPIs become tools for performance tracking and continuous improvement. I don’t believe in abatement charges, as these only create a negative relationship and encourage focusing on what's wrong rather than what’s right.
The cleaning industry cannot allow itself to be undervalued because of a strong desire for cheap pricing, as this undermines relationships.
Common cleaning-related KPIs are:
• Response/resolution time for service requests
• Frequency and outcomes of quality audits or inspections
• Complaint rates or customer satisfaction scores
• Adherence to scope, schedules and periodicals
• Health and safety compliance
They shape the partnership through:
• Objective evaluation: This reduces subjectivity and emotion in performance reviews.
• Early issue detection: Trends in KPIs can flag issues before they escalate.
• Shared ownership: This encourages joint accountability and shared success.
3. Regular, two-way communication builds rapport and helps both parties adapt to change. For example:
• Scheduled reviews: Regular check-ins (i.e. weekly, monthly or quarterly) assess performance, review KPIs, and open discussion to address challenges or opportunities.
• Real-time updates: Quick communication channels (e.g. apps, dashboards, text alerts) help address daily operational issues.
• Feedback loops: Encouraging feedback from cleaning staff, site managers, and end-users creates a culture of continuous improvement.
The result is that open communication leads to stronger collaboration, quicker issue resolution, higher service quality, and building trust and integrity between the parties.
Together, these elements shift the relationship from merely a transactional partnership to a deep relational and strategic partnership, where both the customer and cleaning provider see value in long-term collaboration rather than short-term gains. Further, the above is enhanced by a number of concepts around technologies and the human element.
At Quayclean, we have been fortunate to renew agreements beyond 10 years with many customers such as Marvel Stadium, the Sydney Cricket Ground Trust, Adelaide Festival Centre and Sydney Church of England Grammar School.
These relationships, built over time, are a result of establishing trust, faith, integrity and embracing tight governance structures. This has led to the creation of goodwill, adaptability and innovation.
It is, and has always been, important that relationships are deliberately developed at multiple levels, from site and project managers, business and marketing managers, through to CEOs
and heads of departments. These touchpoints reinforce shared objectives, maintain consistency and build trust and transparency.
Quayclean’s relationships have extended further with partnerships with industry bodies that become advocates for the cleaning industry.
Partnering with customer initiatives like the Royal Agricultural Society’s Rural Tertiary Scholarships and St Joseph’s College Hunters Hill Boys from the Bush programs also allows companies to expand and embed their customer relationships in other meaningful ways as part of their own Environmental, Social and Governance (ESG) objectives.
Cleaning and sustainability are now intrinsically linked as part of the global road map towards reducing carbon emissions, and customers need a fuller understanding of the role they can play.
Assisting customers learn how waste is separated and recycled, and understand end-user markets, builds trust and integrity.
Fundamental to instituting solid relational contracts is living up to a fully employed labour model, as we have adopted at Quayclean. There is zero advantage to sub-contracting services except to achieve a cheaper price. The whole notion of sub-contracting or employing staff on individual ABNs destroys trust and integrity for the industry.
Fully employed service models benefit the whole industry, not just individual companies, and the focus turns towards optimising staff and resources, training and development to achieve the best result possible. We cannot control the price of labour as we tell customers. That is the job of the Fair Work Commission. We can only control productivity.
Procurement managers are often bottom-line driven and must also develop knowledge on what value means. The cleaning industry cannot allow itself to be undervalued because of a strong desire for cheap pricing, as this undermines relationships. Cost-cutting will ultimately result in the delivery of an inferior service.
Overall, unwritten relational contracts are a future built on strong mutual partnerships where there are fewer disputes, contract churn is avoided, and where adaptability and enterprise are encouraged and rewarded.
Legal contracts will always matter – they’re the scaffolding that keeps relationships standing.
But the real competitive advantage is found when the unexpected occurs or when business needs change. In that sense, trust, integrity, flexibility and collaboration aren’t merely currency – they are the glue that binds the relational contract together. ■
As CEO of Quayclean Australia, Mark Piwkowski is a seasoned business leader in B2B facility services, driving growth through culture, strategy and innovation across diverse sectors in Australia, New Zealand and the UK. Share your feedback: markp@quayclean. com.au. Visit quayclean.com.au.
Cleaning with a difference: Horizon’s diverse edge
From offices to industrial facilities, Horizon Cleaning Services keeps every space spotless, no matter the challenge.
Cleaning is rarely a one-size-fitsall. Walk through a commercial office, an aged-care facility, a hospital or a warehouse and you’ll see very different demands. Horizon Cleaning Services has carved out a reputation for meeting them all, building a model that stretches across multiple industries without losing sight of what matters most, that is ultimate service delivery and customer satisfaction.
Based in Sydney, Horizon has steadily expanded its reach to a national level, drawing on decades of experience to cover commercial offices, educational facilities, retail, warehouses, medical facilities and more. Each environment carries its own pressures, from the clinical precision of a pharmaceutical lab to the constant foot traffic of a busy logistics centre. For Horizon, diversity is not a tagline, it is how the business functions day to day.
ADAPTING TO EVERY ENVIRONMENT
CEO Elias Abi-Merhi says success across such varied spaces comes down to structure and consistency. “It’s our dedicated management and supervision teams doing regular quality audit checks and also training the cleaners across each sector,” he explains. “That’s how we ensure standards remain high wherever we work.”
Training is central to the company’s model. Horizon’s teams are kept up to date with the latest practices across equipment, machinery and chemicals, ensuring they can handle sensitive tasks with confidence. “We believe we are only as good as our cleaners,” Elias says. “If we keep up with the latest training on all facets of cleaning, this results in successful service delivery every time.”
That same adaptability underpins Horizon’s client-first philosophy. “Every facility is different, and every client is different,” Elias says. “The first thing we do is listen. We sit down with managers to
understand their pressures and priorities. Then we customise a solution that is practical, scalable, and aligned with their needs. That client-first approach defines everything we do.”
WHY DIVERSITY IN SERVICES MATTERS
In healthcare, strict infection-control protocols are built into daily workflows to protect patients and staff while meeting compliance standards. In schools, schedules are timed to minimise disruption so learning continues uninterrupted. Corporate offices require a polished finish that reflects professionalism and supports wellbeing, while retail centres demand rapid responses to spikes in foot traffic. Warehouses, nursing homes and pharmaceutical sites each bring their own complexities.
By working across such a wide spectrum of industries, Horizon delivers more than standardised services. Crossover knowledge flows from one sector to another. Practices refined in sensitive environments like hospitals inform work in offices or retail, lifting standards across the board. Clients with multiple sites, such as a head office, a warehouse and a retail outlet, benefit from a single provider who adapts to each location while ensuring consistency. That efficiency saves time, reduces risk and builds trust.
“Transparency builds trust,” Elias notes. “Managers are under pressure, and they need proof that standards are met every day. We provide that proof in real time so they can move from chasing updates to focusing on strategic decisions.”
Horizon’s use of digital tools gives clients visibility over completed tasks, staff locations and time spent on jobs. Cleaners upload photographic records, creating verifiable evidence for compliance. For heavily regulated environments such as healthcare, this means every action is logged, timestamped and audit-ready.
LOOKING AHEAD
Sustainability has also become central. From certified eco-friendly products to recycling initiatives, Horizon integrates green practices into its operations, supporting both compliance and corporate ESG goals. “Compliance is non-negotiable,” Elias says. “We make it seamless for our clients by embedding it into our systems, so managers can focus on people rather than paperwork.”
Looking forward, Horizon is exploring predictive cleaning tools, from AI-powered scheduling to sensors that can trigger responses in high-traffic areas. These innovations promise to shift cleaning from reactive to proactive, making it a fully integrated part of facility management.
Elias sees growth not just in scale but in raising standards. “We believe Horizon is growing in the right way, with a steady and high customer retention rate, while keeping up to date with the latest technology, equipment and machinery from both current and new suppliers,” he says. Horizon’s membership of industry associations such as the FMA, ISSA, SCA and BSCAA also ensures the business remains connected and accountable.
A PARTNER IN EVERY SPACE
For Horizon, cleaning is about more than ticking boxes. It is about building relationships and delivering peace of mind. Clients see the difference in the details: staff staying late in hospitals to ensure critical areas are spotless before a shift change, or extra teams deployed to retail centres during peak trading.
“Cleaning is about people as much as processes,” Elias says. “Every facility manager we work with is looking for peace of mind. They want to know that hygiene, safety and compliance are covered so they can focus on their bigger responsibilities. That’s what we provide—solutions that are built around them, not us.”
From hospitals to high-rises, that breadth and responsiveness is what sets Horizon apart. A contractor, a partner and above all, a trusted extension of every facility team. ■
MISTAKES BENEATH YOUR FEET: COMMON FLOOR CARE FAILS AND HOW TO AVOID THEM
From over-wetting carpets to using alkaline chemicals on polished stone, improper floor maintenance can ruin both surfaces and reputations, but best practice can be achieved with just a few simple steps.
Words Madeleine Swain
New flooring materials and techniques are released and updated all the time, which means advice tied to specific products or treatments can quickly become outdated. A simple fourstep process, however, provides a reliable way to prevent floor care failures in every case.
As with most facility management tasks and procedures, to ensure ongoing compliance and the satisfaction of a job well done, perhaps the very first and most useful piece of advice is to pretend you’re a boy scout and simply ‘be prepared’. Great preparation can be broken down into getting the following right:
• client liaison
• understanding the environment
• creating a schedule
• training the team
CLIENT LIAISON
Putting a floor cleaning process into action in your own facility is one thing, but as an FM or cleaning provider undertaking a contract with other organisations, the first thing to do with any floor cleaning process is talk to the client.
Michelle and Phil Spoor are the co-owners of Absolute Carpet Care, based in Capalaba in Queensland. Their advice is straightforward. “Ask questions and listen. But it’s not that simple, they say. “The client may not know what they want or, more likely, may not know or understand what is available in the cleaning industry at the moment.”
They suggest FM or cleaning providers go further. They strongly recommend digging deeper with prospective clients. “Ask them what they have done previously and whether it worked. Were they happy with the results? If not, why? Was it equipment, personnel or process, etc,” Phil advises.
Michelle shares an example of a recent quotation they provided for a school cleaning contract. “We found that by digging down, the business manager was looking to change companies because the [previous] personnel were not securityconscious and left buildings open. In our walk-around, there was an opportunity to speak to a teacher. We found her greatest concern with the carpet was the large amount of times it had been vomited on!”
UNDERSTANDING THE ENVIRONMENT
When it comes to the flooring materials that will require cleaning, very few facilities or organisations have only one type. Even a warehouse with a concrete floor will usually have offices and other areas that may be carpeted or have other types of flooring elsewhere. When taking on any new facility contract, a sensible approach is to undertake a thorough inventory of every type of flooring within the space.
Once the inventory is complete, a cleaning regime for each different floor type will need to be drawn up. This will entail detailed research and regular discussion with a trusted product supplier to ensure FM providers are always on top of the latest and most efficient products and tools.
Referencing manufacturers’ instructions for each type of flooring will enable the FM provider or cleaning team to allocate the correct and most appropriate product every time. This is vital, as any incompatible or harsh chemicals in cleaning products can cause irreparable damage to floors.
It’s not just getting the right product, it’s also about getting the application right. Some products will require dilution or application in limited quantities. Instructions for application need to be followed rigorously, diligently adhering to manufacturers’ instructions.
In a similar vein, using incorrect machinery or tools for any given environment can have a detrimental effect. All equipment,
such as vacuum cleaners, scrubbers and buffers, needs to be appropriate for the flooring material at hand. Using a machine that is too heavy for the particular area being cleaned can lead to the flooring being scratched, warped or otherwise damaged.
The inventory should also note areas that need special attention and may be neglected unless the schedule stipulates their particular care, such as high-traffic areas that wear out more quickly. Entry zones generally come under this category. These areas can lead to damaged floors if their matting is insufficient or not robust enough. Appropriate and hard-wearing entry mats will ensure that moisture and dirt are collected before reaching the regular flooring.
Ask questions and listen, because clients rarely know what’s possible.
- Michelle and Phil Spoor
Good floor maintenance entails drawing up a schedule for tasks that need to be completed daily, weekly, monthly or even quarterly. Likewise, it’s necessary to implement a routine and comprehensive inspection schedule. Problems such as cracks, tears, loose tiles or warps will only worsen over time and can not only lead to ongoing damage to flooring but also become OH&S issues if not addressed and fixed promptly.
Apart from the regular maintenance, however, some of the most harmful floor maintenance issues arise from accidents or unexpected events. A superior maintenance regime ensures spill response protocols are in place, with supplies and instructions readily available at all times. If these are not attended to promptly, floor damage and entrenched staining may ensue, to say nothing
We’ve all heard the expression ‘a bad worker blames their tools’. Notice how the worker component comes first in that saying? That makes sense, because no matter how great your tools and products are, if the person wielding them doesn’t know what they’re doing, you’re already on a hiding to nowhere.
Comprehensive and ongoing training for your team of cleaners, maintenance workers or janitorial staff will ensure that they all understand the different floor surfaces they will be working on, what each surface requires in terms of products and equipment and how often those areas need to be cleaned.
Regular refresher training is necessary, both to keep newcomers to the team apprised of requirements and best practices and to ensure existing team members are kept up-todate with improved systems and new products.
“This is especially important when new equipment and chemicals come online,” say the Spoors. “Follow-up training can be used to understand what has stuck and what challenges they
Getting the correct products and techniques for all different floor surfaces is vital, but in the end, the most important element of all really does relate back to those doing the work.
When it comes to the absolute top mistake made when cleaning commercial floors, the Spoors nominate the human angle. “Personnel whose capability is not up to the capacity required to bring the desired result [for the task] assigned to them,” they say, “thus making it no better or even worse [than
GREEN SHIFT: HOW FACILITY MANAGERS ARE EMBEDDING SUSTAINABILITY INTO CLEANING CONTRACTS
What are you doing on World Cleanup Day? Align local cleanup efforts with green cleaning solutions for year-round impact.
Words Madeleine Swain
On 20 September 2025, for the seventh year in a row, World Cleanup Day will include 95 percent of United Nations member states to spotlight sustainable practices across the globe, as teams of volunteers and other invested parties in 211 countries come together to tackle the waste crisis head-on.
But one day out of 365 is really just a drop in an (increasingly polluted) ocean. So what are FM providers and procurement teams doing for the other 364 days? How are they prioritising truly green cleaning solutions and closed-loop waste processes to ensure their commitment to sustainable practices is more than mere lip service?
Depending on which study you read, estimates of the growth in the green cleaning market can vary considerably, with some projections suggesting that it could be worth as much as $727 billion (US$471 billion) by 2032. But what all studies can agree on is that the only way is up. More and more FM providers and procurement teams are demanding products and equipment that walk the talk and tick the boxes for all of their sustainable goals.
POLICIES
This is where it begins, with FM providers increasingly approaching their cleaning procurement regimes via a two-step RFI (request for information) and RFP (request for proposal) policy. The initial RFI screens a provider’s credentials for
sustainable protocols, while the RFP takes a deep dive into much stricter product and service requirements to satisfy existing green cleaning practices.
Among the KPIs an RFP may list are the provider’s environmental policy, its criteria for green product and equipment selection, the rollout of its operations, and ongoing quality control and feedback. And when contracts are drawn up and signed, this ensures that those sustainability measures are baked in from the start.
For validation of a provider’s environmental policies, procurement teams are looking for trusted certifications, such as those from global non-profits like Green Seal, Australian nonprofits like GECA (Good Environmental Choice Australia), and other globally recognised standards like CIMS-GB, LEED O+M (operations and maintenance) and EcoLogo.
Dr Jennifer Semple, senior manager of sustainability and education programs at Accord, adds an ecolabel close to home, Accord’s own eco-label Recognised®, to this list, noting it “is one of the only ecolabels that can certify biocides – an essential category of products for human health protection”.
“Independent third-party accreditations… confirm both performance and environmental preferability,” she adds. “By setting rigorous, science-based benchmarks, ecolabels drive continuous improvement and raise performance standards across the entire industry – delivering safer, more sustainable products without compromising results.” ■
PROCESSES AND PRODUCTS
By setting rigorous, science-based benchmarks, ecolabels drive continuous improvement and raise performance standards across the entire industry.
- Jennifer Semple
With sustainability embedded into cleaning contracts with suppliers, continued “best practice in sustainable cleaning means avoiding products and processes that carry hidden environmental or health costs,” Semple says. “In sourcing and production, this includes ingredients and processes with high energy inputs, significant greenhouse gas emissions, poor material efficiency or links to biodiversity loss.”
Many procurement teams are now using circular economy principles to source their products, giving preference to recycled materials, ease of disassembly and reuse when appropriate, and biodegradability. These same principles are leading to providers engaging in cooperative contracts with other providers to scale their buying power and reduce costs when it comes to streamlining green cleaning procurement solutions.
The industry has witnessed the rise of GenEon products, which sanitise through the use of electrolysed water technology. They can kill 99.999 percent of germs and bacteria without using any harmful chemicals or fumes, and also have no VOCs (volatile organic compounds).
Traditional perceptions that such solutions trailed previous toxic chemical-laden approaches in efficacy simply no longer hold water. FM providers are increasingly able to demand low-toxic chemicals in the products used, as they have evolved to match or surpass the results of previous harsher and more harmful treatments. “Thanks to advances in formulations, modern cleaning chemicals in facilities management can match the effectiveness of traditional products – while significantly reducing impacts on human health and the environment,” Semple explains.
She adds, though, that due diligence is required before procurement teams leap into assuming newer products or processes are an improvement.
“Due diligence is essential before procurement teams assume that newer cleaning products or processes are automatically an improvement,” Semple explains. “The World Health Organization has identified certain materials as potentially hazardous."
She says that while modern cleaning materials are often praised for their softness, strength and ability to capture fine particles, evidence indicates that prolonged exposure to airborne fibres can contribute to complications.
“Some people may believe that using newer materials or systems is inherently more sustainable than traditional chemical cleaning. That isn’t always the case,” Semple adds. “Both carry environmental and human health impacts that vary across their life cycles. To truly understand the advantages and drawbacks, a comprehensive life cycle analysis is essential to inform responsible decisions.”
At the same time, in her role at Accord Australasia, she says she has seen many of the organisation’s member companies “making real strides in sustainability”.
“Some cleaning product formulators are sourcing certified sustainable palm oil-derived ingredients to reduce deforestation risks, while others are investing in bio-based or renewable raw materials that cut reliance on fossil inputs,” she says.
Semple reiterates that providers should be looking for suppliers with a whole-of-life cycle approach. “Transport impacts also matter,” she says. “Products sourced far from use sites increase emissions, while concentrated formulations reduce transport emissions and packaging waste. During use, steer clear of products that harm air quality or human health. Post-use, you want to avoid formulations with high aquatic toxicity, which threaten waterways. And, critically, avoid products that fail to perform: a cleaner that doesn’t work is entirely wasteful, consuming resources without delivering results.”
TRAINING AND STAFF
Just as products and equipment with a whole of life approach are being sourced, cross-functional green-cleaning teams are being installed – including procurement, facilities staff and all other
stakeholders – to ensure that environmental targets are set in the areas of toxin and waste reduction, and progress is continually monitored.
With well-researched and trusted sustainable products and processes in place, FM providers are ensuring their teams know how to make the best use of their tools. Regular training and education about green cleaning techniques is increasingly becoming the norm to reinforce a sustainability-first mindset.
TECH
Advancements in products and equipment are equalled by those in technological tools and processes, with the utilisation of smart tech – such as IoT (internet of things) sensors to track air quality, occupancy, waste and automated dispensers – increasingly widespread. Innovations in equipment have seen robotic scrubbers developed to use less water and energy. And to oversee the entire process, providers are implementing IWMS (Integrated Workplace Management Systems) to ensure that green criteria are deeply embedded into procurement practices, enabling improved resource optimisation and efficiency, waste reduction, cost savings and data-driven decision-making processes.
A CAVEAT…
Despite the above trends and practices, it’s not all rosy. Greenwashing is still a significant risk in 2025, warns Semple, especially as customer demand grows. “While many companies are genuinely investing in better practices, others may exaggerate or misrepresent their environmental credentials to win business. For end users, the key is to look beyond the marketing claims,” she says.
Best practice is to seek out third-party and independent accreditations, such as those organisations and non-profits previously mentioned. “Reputable ecolabels require products and businesses to meet robust, science-based criteria and undergo independent verification – ensuring claims of environmental preferability and performance are not just words on a page,” Semple adds.
“There are also some red flags. Beware of vague language such as ‘eco-friendly’, ‘green’ or ‘non-toxic’ without additional information to explain what this means. Be cautious of homemade logos that mimic ecolabels, but have no external oversight. And always ask suppliers for evidence: what testing has been done, what standards were applied, who verified the claims?” she concludes. ■
Contact time disinfection
Effective disinfection demands more than a spray-and-wipe approach. Contact time, correct application and trained expertise determine whether surfaces are
truly safe or still vulnerable.
Words Paul Harleman
Disinfection is often treated as a quick fix, yet its effectiveness depends on precision. From thorough cleaning before application to respecting the required contact time, every step influences the outcome. Without the right methods and expertise, even the strongest products leave surfaces at risk. Understanding the science and discipline behind disinfection is essential for reducing contamination and protecting health.
Disinfection products belong to the group of biocides and aim to reduce the number of (pathogenic) micro-organisms on a surface to an acceptable level. Acceptable, in this case, means that there is no longer a risk of contamination. Disinfection is defined as killing or inactivating microorganisms. There are three main forms of disinfection: chemical, physical, or biological. Chemical disinfection products contain substances that, when in contact with the substance for a certain period of time, result in the death or inactivation of micro-organisms. This can happen in various ways: destruction of the cell wall, dehydration of the cell wall that also causes destruction, or disruption of the propagation process and/or metabolism of the micro-organism.
Effective killing of the desired number of micro-organisms when using a disinfectant requires a certain time for the product to do what it must do. It is called the contact time. The contact time specified by the manufacturer refers to the wet contact time. The purpose of disinfecting is not the same as the purpose of cleaning. Cleaning aims to remove dirt so that the surface is optically clean. Disinfecting aims to kill or inactivate micro-organisms on the surface so it is hygienically clean.
The standard procedure for surfaces to be disinfected, recommended by most infection control experts, is a three-step procedure:
• Absorb the (body) fluid (if applicable)
• Clean
• Disinfect
This takes time and therefore, among other reasons, there are also products on the market that allow cleaning and disinfection in one operation. Under strict conditions, infection prevention experts might approve this procedure as an alternative to the standard procedure. When using the three-step procedure, the surface must be completely dry after cleaning and before disinfecting. If it is not, you risk diluting the disinfectant and the efficacy of the disinfectant may be less. Disinfection only gives the desired result if it is performed correctly. Think, for example, of the exact dosage covering the entire surface and respecting the prescribed contact time. Unnecessary disinfection, excessive disinfection, or
improperly performed disinfection can lead to major problems in the short and long term. There are indications that the long-term effect could be that certain micro-organisms become resistant to certain disinfectants. Scientists and governmental health organisations are increasingly concerned with this emerging problem.
Contact time is only one aspect that matters for proper disinfection. But it is not just about time. Disinfection is a serious job that requires expertise and care. For both cleaning and disinfection, rushing through a job is not desirable. Careless disinfection can have much greater consequences than careless cleaning. Cleaning and disinfecting is a profession, and that’s what it ultimately comes down to. ■
Paul Harleman Global Application Manager
The r-MicroLife Family
The NEW Standard in Microfibre. Higher Quality. Recycled Innovation.
r-MicroLife Plus
Maximum Performance. Minimum Waste.
• Premium terry type cloth made from 89% recycled PES, for excellent microfibre cleaning power
• Area weight of 340g/m² with a size of 38 x 38 cm
• Superior volume and highest cleaning-coverage
• Exceptional absorbency for perfect spill removal and maximum particle pick-up on all surfaces for perfect cleaning results
• Excellent removal of fatty and stubborn dirt without using chemicals
• Certified virus and bacteria removal up to 99.99%†
• Certified with the Nordic Swan Ecolabel: Strong environmental profile
• Washable up to 700 times*
• 4 colour options help avoid cross-contamination
r-MicroLife Base
Everyday Cleaning, Made Recycled.
• Knitted terry type cloth made of 100% recycled PES for great microfibre cleaning power
• Area weight of 180g/m² with a sized of 36 x 36 cm
• For general application and everyday use
• High spill removal
• Certified virus removal up to 99.99%†
• Certified with the Nordic Swan Ecolabel: Strong environmental profile
• HACCP Food safety certification
• Washable up to 300 times*
• 4 colour options help avoid cross-contamination
WELCOME TO THE ISSA CLEANING & HYGIENE EXPO 2025
On behalf of ISSA, the worldwide cleaning industry association, I’m thrilled to welcome you to the ISSA Cleaning & Hygiene Expo 2025 — the biggest stage in Oceania for everything cleaning, restoration, and facility solutions.
This Expo has become the place where our industry comes together. Over the next two days, you’ll be surrounded by facility managers, health care and aged care leaders, educators, hospitality and government professionals, restoration experts, and more — all here with the same goal: to connect, collaborate, and push our industry forward.
As you walk the exhibition floor, get ready to discover the newest innovations, smarter sustainable technologies, and trusted products that are reshaping the way we work. Our education program will spark ideas and conversations on the big issues shaping our future — from workforce development and leadership to compliance, sustainability, and emerging tech.
And that’s just the beginning. Don’t miss the ISSA Hygieia Network Breakfast, where we celebrate and empower women in our industry. Join Guest Speaker Sonia McDonald, CEO & Founder, LeadershipHQ as she addresses how leadership is the power to juggle the impossible and why resilience is the muscle that keeps us standing when the balls drop. Which they will!
Of course, no industry event is complete without meaningful networking opportunities. During the afternoon of 29 October, the Expo will host a lively networking and drinks function, offering canapés, refreshments, and the chance to connect with peers, suppliers, and thought leaders from across the sector. It’s also when the ISSA Excellence Award winners will be announced—a moment when we shine a spotlight on the gamechangers making a real impact.
The event will also celebrate young professionals under 40 that are making a difference across the industry with the ISSA Emerging Leaders Awards.
Most importantly — the Expo is about you. It’s about creating those chance conversations, new partnerships, and bright ideas that only happen when we come together in person.
So, over the next two days, dive in and:
• Explore new solutions and perspectives
• Experience the latest innovations in action
• Connect with peers and industry leaders
Thank you for being part of this exciting event and for helping make the ISSA Cleaning & Hygiene Expo the must-attend gathering across Australasia.
Here’s to two inspiring, energising days in Sydney — enjoy every moment!
JOHN H. BARRETT Executive Director, ISSA
WEDNESDAY 29 OCTOBER 2025
GREEN CLEAN VS. MEAN CLEAN: CAN SUSTAINABILITY DELIVER RESULTS?
TIME 10:30am – 11:15am WHERE Business Solutions Theatre
SESSION Panel PANELLISTS David Azar, Founder & CEO, Thrive Australia and New Zealand. Alex Mazzoni, Consultant. Dr. Jennifer Semple, Senior Manager, Sustainability and Education Programs, Accord Australasia
Sustainability is reshaping the cleaning industry, but does going green always meet client expectations? This panel explores whether sustainable products rival traditional ones, how businesses can embrace green practices without greenwashing
SPECIAL EVENT
WOMEN IN CLEANING & FACILITY SOLUTIONS BREAKFAST PRESENTED BY ISSA HYGIEIA NETWORK
Resilience & Growth: Empowering Leadership in Cleaning & Facilities Solutions
TIME 8:00am – 9:30am ROOM Meeting room E5.2 PRICE $45 ex GST ISSA Member $65 ex GST Non-ISSA Members GUEST
SPEAKER Sonia McDonald, CEO and Founder, LeadershipHQ
This year’s theme, Resilience & Growth: Empowering Leadership in Cleaning & Facilities Solutions, will explore how resilience and adaptability are shaping leadership across the cleaning, hygiene and facilities sectors.
Join guest speaker Sonia McDonald, CEO and founder of LeadershipHQ, as she explores why true leadership is less about having all the answers and more about balancing the impossible with courage and grace in her presentation, she will reveal how resilience is the strength that holds us upright when the balls eventually drop.
The truth is, leadership has little to do with perfect balance and everything to do with knowing what to hold, what to release and how to rise stronger each time.
Afterwards attendees will hear from a leading panel of industry experts as they share insights on overcoming challenges, fostering career growth and creating inclusive workplaces that support and uplift women across all levels of the industry.
Open to all – both women and men – who are passionate about empowering people and strengthening our industry.
and who bears the cost of change. Experts will also examine the impact of regulations and certifications to help you gain practical insights on balancing environmental responsibility, performance,and commercial realities in today’s cleaning sector.
INVISIBLE RISKS, VISIBLE IMPACT: TACKLING HAI'S THROUGH PROFESSIONAL CLEANING
TIME 11:15 am — 12:00 pm WHERE Business Solutions Theatre
SESSION Panel PANELLISTS Liezl Foxcroft, CEO, Master Cleaners Training Institute. Linda Lybert, Executive Director, Healthcare Surfaces Institute a Division of ISSA. Professor Brett Mitchell AM, Professor, Avondale University, Monash University & Central Coast Local Health District. Carrie Spinks, Infection Prevention and Control Consultant, Australasian College for Infection Prevention and Control Ltd.
Healthcare-Associated Infections (HAIs) remain a global challenge, leading to longer hospital stays, increased costs and avoidable harm. While cleaning is recognised as vital in healthcare and aged care, its full role in HAI prevention is often underestimated. This panel draws on Australian and global data to identify highrisk areas and highlight evidence-based practices. Discussion will also cover the growing need for specialised training and compliance standards to strengthen infection prevention. Learn how professional cleaning is a frontline defence in safeguarding patients and residents across care environments.
HOW DO YOU CREATE VALUE AND PROFIT IN DIFFICULT MARKETS?
TIME 12.00pm – 12.45pm WHERE Business Solutions Theatre SESSION Individual SPEAKER John Beach, Managing Director, TCA Supply
In today’s economically constrained environment, price has once again become a key decision driver for customers. However, even in difficult markets, there are powerful opportunities to create value and drive profit. This presentation explores how businesses across the cleaning industry, from manufacturers and distributors to service contractors and facilities, can identify market gaps, reposition their offerings and stand out by delivering meaningful value beyond price. With insights into shifting customer needs and market positioning strategies, we’ll highlight how entrepreneurial thinking and creative problem-solving can open doors to growth. Now is the time to think differently, act boldly and lead with purpose.
ROBOTS AND CARE: THE FUTURE OF AI AND AUTOMATION IN HEALTHCARE AND AGED CARE CLEANING
TIME 12.45pm – 1.30pm WHERE Business Solutions Theatre
SESSION Panel SPEAKERS Tom Culver, Founder, The Robot Factory. Tom Pembroke, General Manager, Homewood Care. Joe Azzi, Chief Executive Officer, Leigh Place Aged Care
As healthcare and aged care contend with workforce pressures, escalating costs and tighter infection standards, robotics and AI are stepping forward as powerful solutions. Across the world, adoption is gathering pace, from autonomous cleaning robots in Australian facilities to UV disinfection units in American hospitals and companion bots in Japan. This panel will explore how robotics can elevate hygiene, safety and efficiency, while unpacking the ethical considerations, practical barriers and challenges of integration. Industry leaders, technologists and care providers will share real-world examples, outline future opportunities and discuss strategies for weaving smart automation into the fabric of healthcare and aged care.
SPECIAL EVENT
ISSA EXCELLENCE AWARDS & CELEBRATION
TIME 4:30 – 6:00pm (Complimentary)
On the 29 October, the Expo will host a lively networking and drinks function, offering canapés, refreshments, and the chance to connect with peers, suppliers, and thought leaders from across the sector. It’s also when the ISSA Excellence Award winners will be announced—a highlight of the Expo calendar.
One of the most anticipated elements of the Expo is the return of the ISSA Excellence Awards, which shine a spotlight on the innovations redefining the cleaning and hygiene space. These awards recognise excellence across six categories— Equipment, janitorial, paper and dispensing, service and technology, cleaning agents, as well as environmental awareness and sustainability.
The People’s Choice Award, which will be decided through onsite voting by attendees of the ISSA Cleaning and Hygiene Expo, will be announced on the second day.
Make sure to visit the ISSA Innovation Zone on the show floor to see the products first hand and cast your vote.
Join us in honouring the finalists and celebrating the winners!
For more information on the education sessions.
WHEN EVERY DOLLAR COUNTS: SMARTER DECISIONS THROUGH DATA
TIME 1:30pm – 2:15pm WHERE Business Solutions Theatre
SESSION Individual SPEAKER Mark Maiolo, Strategic Account Manager, TEAM Software
Rising costs and ESG demands mean contractors and facility owners must do more with less. This session explores how to harness data for actionable insights, efficiency and better decision-making. With real-world examples, learn how data reveals inefficiencies, guides strategy and improves performance. Discover how cleaning and facilities businesses are adapting with smarter use of data to stay competitive when every dollar – and every minute – matters.
PROVING CLEAN: THE FUTURE OF CLEANING VERIFICATION AND CLIENT TRUST
TIME 2:15pm – 3:00pm WHERE Business Solutions Theatre SESSION Panel PANELLISTS Associate Professor Dr. Gavin Macgregor-Skinner, Senior Director, ISSA and the Global Biorisk Advisory Council (GBAC), a division of ISSA. Alissa Shida, Regional Manager, Kikkoman Biochemifa Company. Associate Professor Dr Greg Whiteley, Executive Chairman, Whiteley Corporation
In today’s environment, cleanliness alone does not cut it. Businesses are expected to prove it. From ATP testing and digital monitoring to visual inspections and certifications, verification is becoming a critical part of cleaning across every sector. Yet the industry continues to wrestle with inconsistent standards, rising costs, client scepticism and uncertainty over which methods truly deliver meaningful results.
This panel brings together experts from across the industry to explore how the industry can adopt practical, affordable and trusted verification practices. Panellists will debate whether hightech solutions are worth the investment, how to communicate cleaning results to clients and the public and what the future holds for standards and regulations in cleaning verification.
WEDNESDAY 29 OCTOBER 2025
WORKSHOPS
AI SKILLS FOR REAL-WORLD CLEANING BUSINESSES
TIME 10am – 1pm WHERE Meeting Room E5.2
PRICE $130 EX GST ISSA Member $170 EX GST NON ISSA Member
SPEAKER Simon Hillier, AI Trainer + Consultant, Get There
AI tools like ChatGPT and Microsoft Copilot are already changing how cleaning and hygiene companies find clients, win work and manage daily operations. This practical session shows you what’s possible now and how to use them with examples you can try straight away.
You will:
• Create a clear picture of your ideal client
• Research your market and competitors
• Build a simple, focused content plan
• Draft marketing posts and repurpose them for other channels
• Streamline tenders and quotes
• Write high-quality business communications such as emails, letters, and complaint replies
• Brainstorm and create finished colour presentations in a few clicks
• No jargon, no hype, just clear examples and prompts you can use in your own business.
SELECTION OF SURFACES: STRATEGIC SUPPORT FOR INFECTION PREVENTION
TIME 2:00pm - 4:30pm WHERE Meeting Room E5.3
PRICE $70 EX GST ISSA Member $110 EX GST ISSA
Non-Member SPEAKER Linda Lybert, Executive Director, Healthcare Surfaces Institute a Division of ISSA
Healthcare and aged care environments face some of the toughest challenges when it comes to infection prevention. Despite rigorous cleaning and disinfection protocols, harmful microbes often persist—and in many cases, the very process of cleaning can unknowingly damage surfaces, creating hidden microbial reservoirs.
This interactive workshop goes beyond traditional cleaning practices to uncover the critical, yet often overlooked, role that surface selection plays in infection control. Attendees will explore the science behind microbes, surfaces, and the spread of healthcare-associated infections (HAIs), and gain insights into how smarter material choices can transform cleaning outcomes.
With practical examples, cutting-edge research, and an interactive Q&A, this session will empower healthcare and aged care professionals to rethink their approach—from procurement to daily cleaning strategies.
Key Takeaways:
• Discover how surfaces influence the transmission of deadly pathogens.
• Understand the difference between Antibiotic Resistance and Antimicrobial Resistance.
• Learn why better cleaning alone won’t solve the HAI challenge.
• Unpack the limitations of IFUs and their impact on frontline staff.
• Gain actionable strategies to evaluate surfaces and products that truly support infection prevention.
Join us to shift the conversation from cleaning harder to cleaning smarter—and walk away with new tools to strengthen hygiene practices in healthcare and aged care settings.
THURSDAY 30 OCTOBER 2025
WORKSHOPS
THE ULTIMATE GUIDE TO 2025 REGULATORY CHANGES FOR CLEANING PROFESSIONALS
TIME 9:30 am — 1:00 pm LOCATION Meeting room E5.2 PRICE $80.00 EX GST ISSA MEMBER, $120 EX GST ISSA NON-MEMBER SPEAKER Lorraine Rogic, CEO, Logic Business Resources
Are you ready for the biggest compliance shake-up in years?
Join industry expert Lorraine Rogic for a deep dive into the 2025 regulatory changes that every cleaning professional needs to know. This practical, fast-paced workshop will help you understand, prepare for, and confidently navigate new legal obligations across WHS, HR, EPA, and Fair Work. Whether you're a business owner, team leader, or frontline cleaner, this session will equip you with the tools to stay compliant, avoid penalties, and protect your workforce.
What You’ll Learn:
• Workplace Health & Safety (WHS) Act 2023: New rules on near misses, psychological injuries, and notifiable incidents.
• Safe Work Australia Updates: National policy changes and safety initiatives tailored to high-risk industries.
• EPA Compliance: Environmental regulations affecting cleaning products, waste disposal, and business operations.
• HR Law Changes: Employment law updates, wage theft penalties, and best practices for managing compliance.
• Fair Work Ombudsman Reforms: Employee rights, dispute prevention, and updated standards for fair treatment.
Why You Can’t Afford to Miss This:
• Avoid costly fines and legal action by understanding your obligations under new laws.
• Protect your business reputation with proactive compliance strategies.
• Stay ahead of the curve with insights tailored specifically to the cleaning industry.
• Gain clarity and confidence in applying complex regulations to real-world scenarios.
• Walk away with practical tools you can implement immediately
For more information on the education sessions.
MOULD MATTERS: NAVIGATING THE NEW STANDARD FOR SAFER BUILDINGS
TIME 1:00 pm — 3:30 pm WHERE Meeting Room E5.3 PRICE $80 EX GST ISSA MEMBER $120 EX GST ISSA NON-MEMBER WORKSHOP
LEADERS Doug Hoffman, Executive Director, NORMI. Ass Prof Dr. Gavin Macgregor-Skinner, Senior Director, ISSA and the Global Biorisk Advisory Council (GBAC), a division of ISSA
Australia faces recurring challenges with heavy rainfall and flooding, creating the perfect storm for mould growth in water-damaged buildings. In addition, condensation in poorly ventilated spaces often results in dampness, rot and mould colonisation. Left untreated, mould becomes more than just an aesthetic or structural issue, it is a serious health and safety hazard in homes, schools and workplaces.
Human exposure to water-damaged buildings has been linked to complex, multi-symptom illness. Persistent inflammatory responses triggered by fungi, bacteria, actinomycetes, mycobacteria and their biotoxins can manifest as respiratory issues, cognitive impairment, chronic fatigue and other conditions. These findings underscore the critical role of professional mould assessment and remediation based on science-driven standards.
• This workshop offers practical guidance on how to establish and scale a mould remediation business that is both compliant and sustainable in today’s evolving regulatory environment. With the release of AS-IICRC S520:2025, adapted from the internationally recognised U.S. IICRC S520, Australian providers now have a clearer framework for best practice.
Key discussion points
• Industry standards: How to apply the new Australian Standard in everyday operations.
• Business and technical skills: The role of training, mentorship and continuous education in maintaining effectiveness and compliance.
• Operational excellence: Building capacity with the right tools, laboratory partnerships and qualified teams to deliver credible remediation outcomes.
• Global perspectives: Learning from established organisations such as NORMI, while aligning with Australian compliance requirements.
THURSDAY 30 OCTOBER 2025
HEALTHY SPACES AHEAD: THE EVOLUTION OF PROFESSIONAL CLEANING PRACTICES
TIME 10:30am – 11:15am WHERE Business Solutions Theatre
SESSION Panel PANELLISTS Associate Professor Dr. Gavin MacgregorSkinner, Senior Director, ISSA and the Global Biorisk Advisory Council (GBAC), a division of ISSA. Jason Green, Principal Consultant, Occupational Hygiene and Indoor Quality, RED OHMS Group. Doug Hoffman, Executive Director, NORMI
The future of professional cleaning goes far beyond spotless surfaces.
It is about shaping healthier environments, from the ground we walk on to the air we breathe. This expert-led panel will explore how new technologies, eco-conscious products, low-allergen practices and a stronger focus on building health are transforming workplaces, hospitals, hospitality venues and childcare settings. With growing recognition of the link between indoor air quality, building protection and human health, panellists will share evidence-based insights on how targeted cleaning removes more than visible dirt. It reduces airborne contaminants, improves air quality and helps limit the spread of illness.
Attendees will take away practical strategies to integrate air quality into cleaning programs, along with methods for assessing IAQ that support better outcomes. Whether you manage facilities, deliver services or lead in the industry, this session will give you the tools to turn science, data and innovation into healthier, safer and more sustainable spaces.
INNOVATE
OR STAGNATE: THE FUTURE OF CLEANING
TIME 11:15am – 12:00pm WHERE Business Solutions Theatre
SESSION Panel PANELLISTS Badi Noble, CEO, Olinga Services. Ginny Bebbington, Customer Service Manager, Cleanstar. Sam Hill, UK & Export Manager, Motorscrubber. Chris Fox, Supply Chain Director, Winc
Innovation has become essential in the cleaning industry. Rising consumer expectations and mounting economic pressures demand fresh approaches for businesses to remain competitive. From cost-saving technologies and automation to eco-friendly solutions and smarter service models, innovation drives both resilience and long-term success.
This session invites you into a forward-focused discussion on how new ideas, tools and strategies are reshaping the industry and why those who embrace change will define the future of cleaning.
ONE SIZE FITS NONE! STANDARDISATION VS CUSTOMISATION IN CLEANING SERVICES
TIME 12:00pm – 12:45pm WHERE Business Solutions Theatre
SESSION Panel PANELLISTS Matt Marsh, Director, Sebastian Group. Kim Puxty, CEO, Building Service Contractors Association of Australia. Peter Rundle, Managing Director, Frontline Support Pty Ltd
As client expectations grow more sophisticated, cleaning companies face a pressing question: can standardisation and customisation truly coexist? Large clients demand consistent service levels and reporting across multiple sites, yet every facility comes with its own unique requirements and challenges. This panel brings together industry leaders to explore how cleaning businesses can strike the right balance between efficiency and flexibility. They’ll also discuss whether customisation is still a premium service clients are willing to pay for, or if it’s becoming an essential part of modern cleaning contracts. Don’t miss this discussion on how to deliver personalised service at scale and keep both quality and clients satisfied.
AI IN THE OFFICE FOR CLEANING COMPANIES
TIME 12:45pm – 1:30pm WHERE Business Solutions Theatre
SESSION Individual SPEAKER Mark Fermor, Managing Director, CleanERP
AI is redefining the cleaning industry. As consumer expectations shift and economic pressures intensify, artificial intelligence is unlocking smarter, faster and more sustainable ways to deliver results. From predictive maintenance and robotics to data-driven service models and automation that reduces costs, AI is driving resilience and long-term success. This session will unpack how AI-powered tools and strategies are transforming cleaning, creating healthier spaces and reshaping the industry. Attendees will hear how those who embrace AI now will set the standard for the future of cleaning.
SLIP AND INJURY - YOU HAVE 3 OPTIONS: LOSE SMALL, LOSE BIG OR DON’T LOSE. THERE IS NO WIN.
TIME 1.30pm – 2.15pm WHERE Business Solutions Theatre
SESSION Panel PANELLISTS Bruce Whiteley, Consultant, Daniels Associates. Paul Morrall, Consultant, Daniels Associates
Who takes the blame for a slip and fall claim? “It’s not me, it must be the cleaning company.” One of the greatest risks after an injury is poor documentation.
When an incident occurs, whether a slip, trip or fall, clear and timely reporting is essential. Without it, your business is left exposed. This presentation will explore key areas, including:
• Current and soon to be released draft slip testing standards
• No win, no fee legal advice and who to blame
• Common cleaning company errors when managing risk
With more than 20 years’ experience, Daniels Associates consultants Bruce Whiteley and Paul Morrall know the risks beneath our feet. Bruce also serves as an expert witness for Unisearch at the University of NSW, preparing reports for both defendants and plaintiffs. In this session, he reveals the common missteps that appear in legal cases and the recommendations that can prevent them.
2025 EXHIBITORS
IQ Checkpoint Gold Sponsor Stand 227
Cleaning Workforce Management Software Efficiently manage your cleaning workforce with iQCheckPoint! Our software enables you to schedule cleaning staff, streamline payroll, communicate schedule changes, onboard staff, provide training, assign tasks, conduct site inspections, and more.
Makita Gold Sponsor Stand 238
Makita is leading the way in cordless Commercial Cleaning, Power Garden & Power Tool solutions. Makita’s 18V LXT & 40V Max XGT battery platforms deliver market leading performance and the dual battery ‘X2’ technology provides even more power.
Ryobi Silver Sponsor Stand 304
RYOBI is Australia’s favourite cordless DIY and garden tool brand. RYOBI power tools, power garden tools, and cleaning products can be found in countless homes, garages and sheds.
Rubbermaid Commercial Products Registration Sponsor Exclusive Stand 316
Rubbermaid Commercial Products delivers innovative product solutions with the best, most durable materials made to last longer, stay stronger, clean deeper, work harder, and keep people safer. Made For Work That Matters.
For more information on the education sessions.
SHIFTING REALITIES: PROTECTING HEALTH, SAFETY, AND WELLBEING IN CLEANING
TIME 2:15 – 3:00pm PANELLISTS Lorraine Rogic, CEO, Logic Business Resources. Dr Denis Boulais, ESG Manager, Quad Services Pty Ltd
Working outside regular daytime hours is a reality for many cleaners, but the impact on health and safety cannot be ignored. This panel will take a holistic look at the OHS risks linked to nondaytime cleaning work and discuss practical ways to mitigate them. Topics will include the science of sleep and fatigue, personal and physical safety concerns. We will explore strategies for creating healthier, safer, and more sustainable workplaces.
Rapidclean Co-Operative Ltd. Coffee Cart Sponsor Stand 232
Coffee Cart Sponsor Discover RapidClean at the ISSA Expo – local service, national strength. With 80 stores, expert support, trusted brands, and competitive pricing, we deliver tailored solutions in cleaning, packaging, safety, and hygiene across Australia and New Zealand.
Cleanstar Pty. Ltd. Lanyard Sponsorship Stand 101
Cleanstar is Australia’s leading wholesale distributor of cleaning equipment and floor care products including commercial and domestic vacuum cleaners, vacuum bags, filters, spare parts, accessories, general cleaning, floor scrubbers, restoration and remediation equipment, sanitary and hygiene supplies.
INCLEAN
MEDIA Partner Stand 348
INCLEAN is Australia's leading trade publication for the commercial cleaning industry. For over 30 years, it has provided essential industry content through its bi-monthly magazine and website, incleanmag.com.au. Published by The Intermedia Group for ISSA, it includes a weekly newsletter with the latest industry news.
ISSA
Owned By Stand 348
ISSA, with over 11,000 members globally, is the leading trade association for the cleaning industry. It supports members with tools to promote cleaning as an investment in health, the environment, and financial performance.
2025 EXHIBITORS
4CleanPro Stand 401
4CleanPro
4CleanPro srl was founded in 2010 by a group of people with twenty years of experience in the professional cleaning industry. Thanks to our experience, we realized that today’s professional market’s demand is very different compared to the past, and – most important – that only few companies are able to keep up with this evolution and with the development of those cleaning techniques that today are essential in this field.
Alwin Manufacturing Co. Inc. Stand 300
Since 1928, Alwin Manufacturing has been a leading producer of towel, tissue, and napkin dispensers for the away-from-home market. From our multiple locations throughout Wisconsin and our overseas facility in Vietnam, we supply hundreds of thousands of dispensers to the domestic and international marketplace, continuing to do what we do best… manufacturing quality dispensers.
ANP Stand 408
Anuo paper (Weifang) CO.,Ltd is Professional supplier and manufacturer of Towel paper,nNapkin paper,Toilet Paper and Facial Tissue from China ,we main focus on 2ply Laminated Products and Color products.
Australian Cleaning & Restoration Academy (ACRA) Stand 141
ACRA empowers cleaning and restoration professionals through expertled, real-world training. From online courses to practical in-person workshops, assessments, and our comprehensive handbook, our flexible training options build the skills, knowledge, and confidence you need to succeed.
AUTOGENAI AUSTRALIA PTY LTD Stand 244
Write more winning Proposals. Harness the power of augmented intelligence to write high-quality, winning bids, proposals, and grants faster than ever. Learn more at autogenai.com/apac
BRIGHTMARK GROUP PTY LTD Stand 226
BrightMark Group is a leading Australian-owned cleaning and hygiene services provider. With over 24 years’ expertise, we deliver sustainable, integrated solutions including eco-friendly consumables, sanitary services, and advanced cleaning technology across government, commercial, and community sectors.
Building Service Contractors Association of Australia Stand 357
The BSCAA is Australia’s leading representative organization for the building services industry, offering compliance support, certification, training, and industry best practices. Since 1964, BSCAA has supported cleaning, security, facilities management, and grounds maintenance professionals.
BULCS Holding Stand 133
BULCS Holdings is a top distributor of indoor air quality, ventilation, and building restoration solutions in Australia and the Asia Pacific. They offer expert consulting, training, and products from leading global suppliers to promote healthier buildings.
CleanERP Stand 426
CleanERP empowers cleaning businesses with modern financial, payroll, and award interpretation tech. With 20 years of industry know-how, we streamline operations, from site profitability to complex invoicing, optimising processes to drive business growth.
CleanTasker - Cleaning Facility Management Software Stand 135
CleanTasker is an integrated commercial cleaning management software that boosts efficiency and client satisfaction. It helps retain contracts, cut costs, and win more clients by supporting field activities and ensuring agreed outcomes. Revolutionize your cleaning operations today.
Coach8 Stand 216
Coach8 is an Australian school offering IICRC certification and training for the cleaning and restoration industry. Topics such as trauma & crime scene remediation, sharps, bodily fluids, blood removal, prison clean ups and much more.
Conquest Industrial Stand 117
Proudly Australian-owned, Conquest supplies robust cleaning and maintenance equipment with flexible purchase options, including Short Term Hire. We partner with you to deliver tailored solutions and consistent outcomes across commercial environments.
Contec Stand 204
At Contec® Professional, we understand the difference between looking clean and truly being clean matters. For more than 30 years, Contec professionals worldwide clean critical areas by providing innovative products for optimal effectiveness and efficiency.
CSM Business and Mobility Stand 218
CSM Business & Mobility delivers smart digital solutions for frontline teams, including Microsoft Teams frontline collaboration deployment, WristPlanner task management, and OtterBox accessories—streamlining cleaning workflows with hands-free coordination, real-time updates, and robust mobility.
Dolphy Australia Stand 144
DOLPHY offers a range of unique, stylish, and elegant dispensers ideal for hotels, industries, apartments, malls, schools, hospitals, clinics, restaurants, and homes. We prioritise customer satisfaction through integrity, innovation, and excellent service from purchase to support.
Excel Dryer Stand 109
Excel Dryer manufactures one of the worlds most advanced hand dryers -powerful, energy efficient, green friendly, advanced safety features and advanced heat controller that offers a range of the touchless line of highspeed XLERATOR® Hand Dryers worldwide for hygienic, cost-effective, safe and sustainable hand drying. The XLERATOR reduces facilities hand drying expenses by 95 percent versus paper towels, while eliminating their labour, maintenance, and waste. Uses 80 percent less energy than conventional hand dryers. Combined with the most options, the best hand drying solution can be designed for any restroom environment.. Excel Dryer also manufactures the XLERATORsync a hand dryer that mounts next to automatic soap and water fixtures for touchless user experience. All Hand Dryers and XLERATORsync Dryers are manufactured in the USA.
EZshine Diamond Clean Solution Stand 518
EZshine was created to provide a chemical-free diamond clean solution to help customers achieve a great clean and shine result, it also provides ongoing labour saving value for daily cleaning and maintenance works.
F-matic Australia Stand 305
Our success stems not only from the exceptional quality of our products but also from our customer-focused mindset and values-driven approach. These principles are deeply woven into our culture, guiding every decision we make at F-MATIC. As a family-owned business with over 43 years of innovation, we are passionate about delivering excellence in air care and hygiene solutions.
Gausium Robotics Holdings Limited Stand 432
Gausium, a leader in AI-powered autonomous cleaning, serves over 3,000 customers in 60+ countries. Their portfolio includes floor cleaning robots, docking stations, and a cloud platform, driving digital transformation in the cleaning industry.
Guangzhou Fussen Environmental Protection Technology Co., Ltd Stand 205
Fussen, a leading manufacturer of high pressure washers and pumps, brings over 25 years of engineering excellence worldwide. Built for performance and durability, our machines are engineered for the toughest tasks and uphold our promise “Create Value with Water Power”.
Guangzhou Chemicals Import & Export Co.,Ltd Stand 302
Guangzhou Chemicals Import&Export Co.,Ltd--With 40+ years in chemical trade, we supply premium raw materials for coatings, paints and surface treatment—UPR, alkyd, vinyl ester, other resins and solvents—via global sourcing and reliable, cost-effective supply chains.
HCC Facility Management Stand 406
HCC Group Facility Management Pty Ltd established in 1995 with one goal in place. “Food Safety”.
With over 30 years creating pathways within the Industrial Hygiene and Sanitation to leading retail giants directly and indirectly.
HCC do more than just deliver an Accredited HACCP Hygiene and Sanitation program, but we are a one stop shop for all your facility management, supplies on consumables, cleaning chemicals, and HACCP accredited food manufacturing garment hire (Laundry)
2025 EXHIBITORS
John S. Hayes & Associates Pty Ltd Stand 347
For over four decades, JS Hayes has been a leading supplier of washroom, janitorial, and cleaning supplies in Australia. Initially operating as a cleaning contractor, the business gained a unique insight into the practical needs of our clients.
Long Service Corporation - NSW Government Stand 247
The Long Service Corporation has administrated portable long service leave in the Contract Cleaning Industry in NSW since 2011. The scheme is administered by the Corporation and is funded by a levy on industry employers.
Nanjing TVX Cleaning Equipment Co.,Ltd Stand 420
Nanjing TVX Cleaning Equipment Co., Ltd Manufacturer and Partner for Floor Scrubbers&Sweepers, choice of the top players in most of countries.
Ningbo Summit Cleaning Products Co.,ltd. Stand 221
Ningbo Summit Cleaning Co.,ltd was founded based on our vision to provide ,creative ,reliable and high quality cleaning products especially for the commercial and industrial use.
Ophardt Hygiene Stand 245
OPHARDT Hygiene, a global leader with family business stability, innovates in hygiene solutions. Since 1962, they've pioneered smart touchless dispensers and software, including their Smart from the Start line, enhancing facility management and hygiene standards.
Origami Cellulo Pvt Ltd Stand 223
ORIGAMI, India’s No. 1 tissue brand for 10 consecutive years, offers Good Karma – a 100% recycled, unbleached product range. With nationwide presence and global exports, we deliver quality, innovation, and sustainability to homes and businesses.
Pudu Robotics HK Limited Stand 412
Pudu Robotics, a global leader in service robotics, enhances productivity and living standards with innovative technology. Holding nearly 1,000 patents, they offer robots for dining, retail, healthcare, and more. With 80,000 units shipped to over 60 countries, Pudu Robotics is at the forefront of the industry.
Record TIME Stand 246
Record TIME is a digital management system designed to simplify cleaning business operations. It tracks employee attendance, provides proof of work, manages licenses and qualifications, and controls tasks and schedules. Discover why many are going digital with Record TIME.
Restore Solutions Stand 139
Restore Solutions offers cleaning and restoration solutions for all property types. With industry experience since 1995, they provide expert support, price guarantees, free delivery, and product education to ensure maximum results and healthy indoor environments.
RPS BATTERY CO.,LTD.
Stand 345
We are a lithium battery pack designer and manufacturer for almost 20 years. Our application fields include cleaning equipment, marine, RV, racing and drop-in replacement of lead-acid,etc.
Sabco Australia Pty. Ltd.
Stand 344
Sabco Professional offers high-quality cleaning solutions for commercial and industrial environments. With a focus on innovation and efficiency, they provide a range of products designed to meet the rigorous demands of professional cleaning services.
Shanghai Feng Xiang Industry Co.Ltd
Stand 119
Innovative Services: where cleaning meets innovation. Our tools, forged with bold ideas, bring a new,efficient spark to keeping spaces pristine.
Shanghai Jiechi Environmental Protection Technology Co., Ltd. Stand 217
Shanghai Jiechi Cleaning Equipment Co., Ltd. is a manufacturer of professional floor scrubbers, sweepers, and industrial cleaning solutions, offering OEM and customized services to global partners across commercial, industrial, and public facility markets.
Solaris Paper
Stand 301
Solaris Paper, an Australian manufacturer, produces kitchen and washroom paper products for B2B.
Their portfolio includes global leader Livi, Australian icon Sorbent Professional, and top brand Handee Ultra.
Splish Splash Rainwear
Stand 256
Splish Splash Rainwear imports ELKA PRO - the Danish Experts in Waterproof Workwear. Designed and certified in Europe for protection, comfort, and infection control. Ideal for wet workplaces and staff wellbeing. Easy online ordering & fast delivery.
Squadly
Stand 228
Squadly is an Intelligent Operations Platform that runs jobs, crews, and cash flow automatically—booking staff, updating customers, and sending invoices—so work keeps moving, even when you’re off the clock.
Supercharge Batteries Pty Ltd. Stand 400
Supercharge Batteries is the Master Distributor of Trojan Batteries in the Oceanic Region, offering a broad selection of long-lasting and dependable batteries to meet diverse industry needs with outstanding service and assistance.
TCA Supply Stand 310
TCA has developed supply management solutions designed to assist customers in procuring, ordering, and receiving the necessary products to maintain their operations smoothly.
TEAM Software by WorkWave Stand 210
TEAM Software by WorkWave develops market-leading, industryspecific workforce management solutions for the commercial cleaning and security markets. Trusted for 35+ years, TEAM provides specialized enterprise technology that reduces risk, drives efficiency and maximizes profitability.
Terracyclic International Stand 200
Terracyclic’s Bio Bin features a disposable lid and liner cartridge system, eliminating cleaning, reducing waste, and cutting costs. Its self-deodorizing, antibacterial components ensure protection for users. Awarded Carbon Footprint Accreditation, it’s a smart, eco-friendly sanitary disposal unit.
The Robot Factory Stand 422
Our goal is to be the number one service robot company in Australia. To accomplish this goal, we need to do just three things. Number one is to source the finest service robots on the planet. Robots that we know perform their tasks optimally with a proven ROI. The robots we have on offer all come with warranties and service that you can trust. We sell great robots! The second goal is to be able to service and support the robots we sell at any time and at any place.
The Power Source Stand 111
The industry leader in battery and charger supply for industrial and motive applications in Australia & NZ. Offering top products like Trojan, Discover, and Delta-Q. We are built on quality, loyalty and customer care.
Thrive Sciences Stand 257
At Thrive Bio, we help your customers solve the problems other products can’t.Bad odours, blocked drains, scale build-up, mould – they’re expensive, disruptive, and damaging to your client relationships. Our powder-based microbial formulas that literally eat the waste causing the issue, so the problem is gone, not just moved. They’re safer for staff, better for the planet, and save customers money on maintenance, water, and downtime.
Whiteley Stand 145
Whiteley, an Australian family-owned manufacturer, has innovated cleaning and disinfecting products for over 90 years. Based in the Hunter Region of NSW, they are recognised for their cutting-edge technologies in infection control, professional cleaning and hygiene solutions. Visit booth 148 for effective cleaning solutions.
Winc Stand 220
Winc is a workplace supplies company that takes care of everything a workplace needs to work - including cleaning and hygiene supplies! We also offer Australian made, First Nations and sustainable options.
Zhejiang Dongyi Magnetic Industry Co., Ltd Stand 307
Zhejiang Dongyi Magnetic Co., Ltd., established in 2004, is a leading Chinese manufacturer of vacuum cleaners. They offer a complete service system from R&D to sales and hold ISO9001:2000 certification. Dongyi has established long-term relationships with Europe, the USA, Northeast Asia, and beyond.
NECESSITY, NOT LUXURY: THE SUSTAINABLE FUTURE OF LARGE-SCALE CLEANING MACHINES
Large-scale cleaning machines are reshaping commercial hygiene, offering efficiency, safety and sustainability gains that elevate facility management into the future.
Words Helena Morgan
Cleaning robots are no longer futuristic, far-fetched dreams, conjuring illusions of the gadgets and gizmos noted in Lost in Space, but essential staples for commercial cleaning. INCLEAN speaks with Kärcher head of products for Oceania Nathan Briggs to explore the ongoing evolution of large-scale machines and how advances in technology are delivering significant safety and energyefficiency rewards.
Kärcher’s head of products for Oceania Nathan Briggs envisages a future where cleaning robots at public facilities will absorb information from the surrounding environment and subsequently react in time not just for convenience, but for patron safety.
“Think about when it rains, and how the foot traffic in shopping centres is affected,” he says.
“Cleaning machines of the future will know it's raining based on weather signals and launch automatically to clean shopping centre entrances.”
Briggs says facilities with high-traffic environments, such as airports, logistics and distribution centres, shopping centres and train stations, would be remiss to skip the opportunities afforded by investing in large-scale cleaning machines.
“Traditional manual methods are simply too inefficient and
inconsistent to maintain the level of cleanliness and safety hightraffic spaces demand,” he says.
Machines such as ride-on floor scrubbers, high-powered vacuum cleaners, pressure washers and autonomous robot cleaners will excel in even the most challenging commercial and industrial settings.
“For facilities with vast and high-traffic environments, largescale cleaning machines are a necessity,” Briggs asserts.
20TH-CENTURY TECHNOLOGICAL INNOVATIONS REVERBERATE THROUGHOUT HISTORY
The evolution of large-scale cleaning machines has been marked by a tight grasp on innovation and ingenuity, driven by a pursuit toward increasing efficiency and automation, while simultaneously reducing labour intensity. Such motivations continue to propel the modern cleaning industry forward to new and exciting heights.
Briggs says the cleaning industry benefits from seminal designs of the 20th century, such as hot water high-pressure cleaners and floor scrubbers.
“Some of the most impactful advancements in cleaning technology continue to define the industry today,” he says.
REDEFINING MANUAL LABOUR IN COMMERCIAL CLEANING
Briggs cites the most influential development in modern cleaning as the shift towards complete automation. He says the advent of autonomous cleaning robots does not render manual labour obsolete but merely redefines it in a new technological epoch. Automating repetitive tasks enables businesses to redistribute their workforce to more complex and “high-touch” areas.
“This strategic shift not only ensures consistent results and frees up resources but improves overall efficiency, saves time and provides long-term financial benefits,” he adds.
REWARDS OF AUTOMATION OUTNUMBER OBSTACLES
Briggs acknowledges the challenges associated with increasing the technological sophistication of large-scale cleaning machines, yet says the rewards of advances such as automation outweigh the obstacles.
“The primary hurdle for many businesses is the initial capital expenditure required to acquire advanced machinery,” he says. “However, this challenge can be effectively navigated.”
A remedy for such hefty initial expenses comes in the form of leading manufacturers, offering flexible leasing and financing options to businesses eager to embrace automation.
“A monthly lease for a fully autonomous robot cleaner can transform a significant upfront cost into a manageable operating expense,” Briggs says. This approach also fuses servicing and maintenance into a fixed monthly fee for businesses.
Investing in modern cleaning technology signals a company’s commitment to sustainability, helping reduce its environmental footprint by improving resource efficiency, cutting chemical and water waste, and lowering energy consumption.
For facilities with vast and high-traffic environments, large-scale cleaning machines are a necessity.
“These innovations enable a more responsible approach to facility management, aligning operations with global sustainability goals,” Briggs says.
Autonomous cleaners offer a slew of sustainability benefits for businesses, including consistent cleaning results and more efficient use of resources. “These machines use precise amounts of detergent to prevent waste and reduce long-term costs,” he says.
Additionally, integrated technology delivers real-time operational reporting through the Internet of Things (IoT), replacing archaic and environmentally damaging paper-based logs with digital data.
“Operational reporting provides a level of transparency and control that was previously unattainable,” Briggs says.
He also highlights the sustainability benefits of innovation for ride-on floor scrubbers.
“Ride-on floor scrubbers provide exceptional performance at speeds up to 10 kilometres per hour and leave floors instantly clean and dry,” he adds.
The performance of such machines also disputes the illassumption that increased power sacrifices sustainability. He says “The eco-efficiency mode extends battery life by up to 40 percent while reducing power consumption.”
EVOLUTION OF LARGE-SCALE CLEANING MACHINES SIMPLIFIES USER EXPERIENCE
Briggs also debunks the notion that increasing the technological sophistication of large-scale cleaning machines demands greater training and education. Briggs stresses that while operator training is key for safety and equipment longevity, smart design can make handling advanced machinery almost instinctive.
“The increased sophistication of today's machines can actually simplify the user experience,” he says. “Professional products with the end user in mind, making them intuitive for operators of any skill level.”
Businesses would also be wise to establish a training academy for their clients.
“Customers have access to face-to-face, online and live virtual sessions,” Briggs says. “Your team will be fully prepared to leverage the power of the equipment.”
THE FUTURE OF CLEANING TECHNOLOGY
Briggs is inspired by the ongoing innovation in the cleaning industry, particularly in areas of adaptive cleaning and the rise of ‘cobots’, robots that work alongside humans.
“Cleaning robots will be able to adjust the cleaning pattern in real-time based on environmental influences,” he says.
He encourages more businesses to prioritise finding new and efficient ways of working.
- Nathan Briggs
“It will take time, and more businesses need to take the leap to adopt new ways of working with cleaning technology from trusted brands and partners,” he concludes. ■
CLEANING WITH CONNECTION: HOW SERVICE-FIRST THINKING DRIVES RETENTION
Retention isn’t about being the cheapest. It’s about being the obvious choice.
Words Brad Horan
Winning a contract is tough, but keeping it is even tougher. Clients are flooded with offers promising ‘the same service for less’. If all you sell is cleaning, you’ll always be replaceable.
But when you understand your customer, back it up with strong processes and deliver service they can actually see, you’ll hold onto clients longer and win new ones along the way.
THE SIMPLE SERVICE-FIRST OPERATING SYSTEM
Retention isn’t luck. It’s a system. The contractors who keep clients year after year don’t just ‘try harder’, they follow a simple process:
1. Listen to your team – Your cleaners see the site every day. Make it easy for them to share what’s working and what’s not.
2. Understand the client – Learn their routines. If Mondays are heavy with meetings, make sure the boardroom shines. If Fridays are social events, time your service so the site looks its best.
3. Communicate back – Don’t just do the job, show the job. Quick updates or a service log reassure the client that you’ve delivered.
We’ve helped many contractors set up systems like this. Our active management model goes further, empowering staff to refine the process themselves as they solve problems. Over time, this raises quality without extra layers of management.
Pro Tip: Clients don’t always notice what’s been done. Leave a simple sign of service – a log, a short update or a visible marker –so they know the job’s been done right.
Not all clients are equal. Focus on where you add the most value. Chasing every job is exhausting and it leads to thin margins.
One contractor we worked with discovered their sweet spot was in professional services and real estate. These clients cared about presentation and didn’t want high-paid staff wiping benches.
Once the contractor focused on those sectors, they held onto contracts longer and raised rates without pushback. Their pitch wasn’t ‘more cleaning’. It was:
• ‘No presentation surprises during deal week.’
• ‘Your people spend time on billable work, not wiping benches.’
That focus locks in loyalty and attracts more of the right clients.
Cleaning tasks are important, but timing them to match the client’s key moments is what makes you stand out.
- Brad Horan
CLIENTS DON’T BUY CLEANERS. THEY BUY OUTCOMES
Having the same person on a site every time is ideal, but not always realistic. People move on.
The way to guarantee loyalty is through process. With clients we’ve supported, the key has been keeping it simple:
• Clear site instructions – easy to follow, not buried in a manual.
• Quick handovers – notes between shifts so nothing falls through the cracks.
• Regular checks – focused on the things that matter most to that client.
With this in place, any capable person can walk in and deliver the same quality. That consistency is what keeps customers confident.
TIMING MATTERS MORE
Cleaning tasks are important, but timing them to match the client’s key moments is what makes you stand out. If you know they have regular meetings, open homes, Friday events, or seasonal spikes, plan your service so the site looks its best when it counts. This kind of attention makes your service feel tailored and makes you much harder to replace.
HERO PRODUCTS KEEP CLIENTS CLIMBING
Most proposals are just a price and a task list. That makes you look like everyone else.
We’ve worked with dozens of contractors to build hero product tiers and the results are outstanding. Instead of one flat offer, give clients three service levels. It changes the conversation from ‘can you do that?’ to ‘yes, that’s part of the next package up’.
• Foundation – The dependable basics.
• Assure – Adds services that reduce hassle and improve presentation.
• Signature – Premium convenience and frequency, for clients who don’t want to think about it.
Hero products let clients choose the service they want and guide them to higher value. This approach works because clients can see their choices clearly. Many naturally ‘ascend’ to higher levels, where you deliver more value and bank more profit. And because services are packaged, you don’t give away the farm.
This also allows you to discuss moving to a lower service tier if customers want to reduce costs, not just lower the price.
SERVICE-FIRST THINKING BUILDS LOYALTY
Retention doesn’t come from being the cheapest or ticking off a task list. It comes from being the contractor who understands the client, fixes problems fast, and delivers service in a way that makes them feel supported.
That’s what service-first thinking is: listening to your team, adapting to the client’s world, empowering staff to solve problems and giving clients clear options that match their needs.
Do that consistently, and you don’t just keep contracts, you keep relationships. And in a market full of ‘cheaper quotes’, relationships are what keep you in business. ■
Brad Horan helps service businesses turn day-to-day insight into profitable, scalable service models that customers actually value. Brad would love to hear your feedback: info@lucrature.com. Visit lucrature.com. Get your free ebook, Framework for profitable growth - k.lucrature.com/growth-framework-ebook
TUFF GLOSS
Tuff Gloss delivers exceptional performance for commercial floors, creating a high-gloss shine that stands up to heavy foot traffic. Its durable formula ensures long-lasting beauty with minimal maintenance and easy recoating, providing a flawless look while saving time and effort. Tuff Gloss also produces fast UHS buffing results, simplifies daily maintenance, resists wear in high-traffic areas, and allows for easy spot repairs and recoating. It is available in 5L and 20L.
Agar Cleaning Systems
1800 301 302
sales@agar.com.au agar.com.au/tuff-gloss
AUTOSCRUB
Autoscrub is a low-foaming detergent packed with powerful greasecutting agents, designed for industrial and institutional cleaning. It removes dirt, spills, food stains, smoke films, grease marks and stubborn grime from hard surfaces, making it ideal for use with autoscrubbers. Autoscrub lifts and suspends dirt to prevent redepositing, requires no rinsing and is safe for alkali-sensitive finishes, ensuring polished floors maintain their shine.
Agar Cleaning Systems
1800 301 302
sales@agar.com.au agar.com.au/autoscrub
Splish Splash Rainwear
Stay dry and protected with Elka Pro Bib & Brace with Reinforcements – a best-seller built for tough, wet conditions. Featuring reinforced knees for extra durability and comfort, it’s perfect for demanding work environments. Trusted by professionals. Visit our website to learn more or request a quote today.
Designed for simplicity, the new T360 midsized walk-behind scrubber delivers efficient, reliable cleaning, making it easy for operators of all experience levels to achieve consistent results. With a 700mm cleaning path, it offers greater coverage without compromising ease of use. A smart choice for everyday cleaning where affordability and reliability matter.
Tennant Australia tennantco.com
AUSTRALIAN IMPORTERS OF ELKA RAINWEAR: THE DANISH EXPERTS IN WATERPROOF WORKWEAR
Built for Protection. Designed for Comfort. Waterproof clothing that supports staff wellbeing and infection control in food processing and facility environments.
Sabco ULTIMATE ProSweep Industrial Broom Range
Introducing the Sabco ULTIMATE ProSweep Industrial Broom Range – built for the toughest jobs. With reversible heads to promote even wear for extended life and reinforced fibreglass ferrules, these brooms tackle everything from fine dust to heavy debris. Choose from medium, extra stiff, chemical-resistant, and fine particle bristles for unmatched performance on any surface.
Sabco Professional sabcoprofessional.com.au
The Market’s Strongest Waterproof Protection 20mm Wide Range of Styles
Made and Certified in Europe for Protection from Water, Infectious Agents and Chemicals.
CleanTasker
CleanTasker is an all-in-one platform built for on-site teams and office management. Its AI-enabled system streamlines workforce management, allowing users to focus on delivering exceptional service rather than navigating complicated software. The platform enhances operations with real-time visibility, automated scheduling, a cleaner friendly interface and built-in client communication. Pricing starts from $10 per user.
Thermaglo Plus is a clear, non-yellowing, high-gloss finish that enhances the natural colours of floors, including vinyl, terrazzo and timber. It simplifies maintenance programs across complex sites such as schools, universities, hospitals and healthcare facilities, reducing training and inventory costs. This burnishable finish is scuff and mark-resistant and can be used on almost any type of flooring at speeds from 250 to 2000 rpm.
Whiteley
1800 833 566
sales@whiteley.com.au
whiteley.com.au
Freudenberg
Explore Freudenberg Home and Cleaning Solutions Pty Ltd new r-MicroLife Range, where premium cleaning meets sustainability. Made from up to 100 percent recycled microfibre, these cloths deliver outstanding up to 99.99 percent virus and bacteria and fungi removal, superior absorbency, and durability up to 700 washes. Choose r-MicroLife for exceptional results, reduced waste, and a cleaner, greener future in every professional setting. FHCS Professional professional.oates.com.au/
Florogen
Florogen is an alcohol-based deodorant formulated for surfaces and spaces. Its concentrated range provides long-lasting deodorisation, ideal for bathrooms, behind desks, under sinks and waste bins. Available in 5L and 500mL packs, Florogen comes in five fragrances: Original, Lavender, Frangipani, Strawberry and Citrus. It also kills 99.9 percent of bacteria and delivers hospitalstrength odour control.
Whiteley
1800 833 566
sales@whiteley.com.au
whiteley.com.au
Odacon®
Odacon® is a highly efficient deodoriser designed for incontinence and human excrement, neutralising odours at the source. It is dermatologically tested, water-based, non-flammable and non-irritant to skin. The deodoriser is gentle enough for repeated contact and leaves a pleasant lavender fragrance.
Durolla offers a complete line of stylish, high-quality tissue and paper towel dispensers that are innovative, practical and durable. With a reputation for excellence in design and reliability, Durolla is able to provide cost-effective washroom hygiene dispensing solutions. Units may be customised to meet corporate branding and locking requirements, while catering for a range of paper specifications. Durolla is further able to meet specific customer requirements through problem-solving and customised design.
Durolla dispensers@durolla.com durolla.com
RapidClean
RapidClean’s paper hand towel rolls combine durability, absorbency and value, making them ideal for commercial and hospitality spaces. Designed for busy facilities, they provide reliable strength and controlled dispensing that lifts hygiene standards while cutting down on waste. With a choice of sizes and styles to match every need, the full range is available at rapidclean.com.au or through your local RapidClean Member.
RapidClean
sales@rapidclean.com.au
rapidclean.com.au
DRYFT
DRYFT delivers complete floor cleaning in half the time. The world’s first S-Motion Scrubber Dryer combines an ultra-low profile head with 4200rpm scrubbing power to tackle hardto-reach areas like toilets and washrooms in seconds. Its patented S-Motion technology lets users guide the machine in a smooth sweeping “S” motion while walking forward, dramatically cutting the time and effort needed to clean large spaces.
CLEANSTAR (03) 9460 5655
sales@cleanstar.com.au cleanstar.com.au
ACTIV8
ACTIV8 cuts vacuuming time in half. A world-first innovation from Cleanstar, the ACTIV8 battery-powered vacuum head allows operators to clean in a side-to-side motion with wider reach, using both hands while standing upright. Built for the demands of commercial use and compatible with both backpack and canister vacuums, ACTIV8 delivers unmatched mobility, ergonomic comfort, and time-saving performance, making it ideal for busy environments.
