What do our services look like?

‘People make places and places make people’

What do our services look like?

With our OneISS strategy and acting on the basis of our core values, we work with the same objective worldwide: ‘Connecting people and places to make the world work better’. In other words: we give people the opportunity to connect with each other and to feel connected with each other, with the locations and their workplaces, enabling them and their surroundings to work better.

We listen to our customers to understand their wishes and then translate this into a value proposition. This is a clear description of a tangible result that our customers experience by using our services.

Facility Management and Workplace Management

Our working areas

ISS’ objective is reflected in the various forms of service provision: • Integrated Facility Services, Cleaning

Services, Food Services, Workplace

Management, Technical Services; • in the segments of Business & IT, Industry & Manufacturing, Food & Beverage and

Public Services; • and as the market leader in Public Private

Partnership.

How do our clients, our clients’ employees, suppliers and visitors experience our daily passion for services at the location and workplaces? Our goal – providing customers with exceptional services every day and at all times – looks like the following:

Arrival

• A pleasant reception at the gate • Well-maintained parking spots • Signage with clear routing to the reception area

In the building

• All spaces are well maintained • The toilets smell clean • Changing rooms and showers are available • The elevators function properly • You can find your way easily

Working

• Workplaces are neatly set up, ICT functions well • The office has a pleasant interior climate • A floor host offers a helping hand • The flat screens in meeting rooms work quickly • The indoor plants look lovely

Meeting

• Laptops can be easily linked to monitors • There are instructions for the use of the equipment and the Wi-Fi code is present • Whiteboards are clean and the markers work

Entering the building

• A clean waiting area with good coffee • Security monitors a safe environment • Safety instructions are issued

A good start

• The coffee corner has good service and offers healthy snacks • Pantries are well stocked

Tasty lunches

• Relaxing with conversations in the company restaurant • Offerings are varied, healthy and delicious • The cashier is helpful • Plenty of seating space

Mail

• Mail is always on time, packages are handled with care

Going home

• A taxi awaits any guest • A friendly greeting from reception!