In-depth interviews and observations The followingly presented individuals were approached for a street interview but it was felt that further in-depth interviews and observations were needed. Observations were made whilst we shadowed their bus journey (except Tim) . At this second interview they were all given design probes and their journeys were mapped.
“I speak three languages but can’t handle technology, not even my basic mobile phone.“
Inner London (Travel zone 1) Ino, 80 Is a spanish immigrant. She has been living in Central London for 52 years and is widowed. She has 2 children and 3 grandchildren. Ino has arthritic joints, she uses a walking stick, and is mildly visually impaired. However, she has a young mindset and is fairly stoic.
8
“I have recently fallen and broke my hip on a bus but I won’t let that beat me, I will continue to take the bus.“