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COMPANY OVERVIEW

At Cliste Hospitality, we understand the unique challenges and opportunities in the hotel industry. Our team of experienced professionals is dedicated to maximising the potential of your property and ensuring its long-term success. We are committed to delivering exceptional results and providing peace of mind.

Our comprehensive hotel management services encompass a wide range of expertise to enhance your property’s performance:

Management Contracts:

We offer flexible management agreements tailored to your needs, providing a hassle-free experience for hotel owners.

Due Diligence:

We provide an analysis of your property’s financial health, market positioning, and operational efficiency to inform strategic decisions.

Project Management Services:

Expert project planning and execution to ensure the seamless implementation of renovations, expansions, or improvements for your property.

Viability Assessment:

Thorough market research and financial modelling to assess the feasibility of potential projects or strategies.

Project Plan Build:

Developing detailed project plans that align with your objectives and budgetary constraints.

Pure Project Management:

Project management services for stand alone initiatives to enhance your property’s facilities or services.

Pre-Opening Consultancy:

Strategic guidance and support during the pre-opening phase to ensure a successful launch.

Operational Reviews:

In-depth assessments of day-to-day operations, identifying opportunities for cost savings and efficiency improvements.

Strategy Rebuilds:

Crafting and implementing strategic plans to reposition your hotel for long-term success.

WHY CHOOSE CLISTE HOSPITALITY

Beyond management and operating hotels we can deliver other bespoke consultancy services to turnaround or improve overall business performances to realise full commercial potential and ultimately increase the business’ long term value.

SCALE

One of the largest operators and managers of Hotels in the Republic of Ireland with a portfolio of profitable hotels and venues.

EXECUTION

Demonstrable track record of executing transactions, management contracts and acquisitions in the hospitality space.

SCOPE FOCUS

An agile service offering and team, capable of driving operational performance and compliance in hospitality assets through tailored solutions.

TEAM

Best-in-class blend of industryleading experts, from within the hospitality sector and across our interconnected industries.

REPUTATION

Strong brand equity across multiple market segments, underpinned by long-term relationships with investors, stakeholders, and brand franchise owners.

INNOVATION

Showcasing the groups aptitude for embracing and incorporating technologies and industry trends.

COMPANY DIRECTORS

SEAN O’DRISCOLL

PAUL FITZGERALD

Chief Executive Officer, Cliste Hospitality

• Big 4 trained with PWC including extensive secondment experience in UK and Ireland.

• Holds a BComm from University College Cork and qualified as a chartered accountant with PWC with extensive exposure, including industry based secondments, across a range of sectors in both Ireland and the UK during his time there.

• Variety of industry based Senior Executive roles across Finance, Trading and Operations.

• Particular competencies in commercial insight/analysis, strategy formulation and transaction project management.

Chief Executive Officer, Hotel Operations and iNUA PLC

• Holds a BA in Hotel and Catering Management

• Trained with Intercontinental and Great Southern Hotel Groups

• General Manager of The Brehon and on Management Board of Gleneagle Hotel group for 7 years; General Manager of Muckross Park Hotel for 6 years

• iNUA Group General Manager since 2016 and COO since creation of PLC in 2018; appointed CEO in February 2020.

• National Vice President of The Irish Hotels Federation and Former National President of SKAL International (World Tourism Organisation).

1700 employees

14 hotels

1400 rooms

22 bars & restaurants

4 coffee bars

78 meeting & event spaces

9 convention centres with capacity for +500 delegates

Over 450 happy wedding couples each year

8 leisure centres with 5400 members

5 Spas

€27.5m in Capex investment

€44m in procurement managed each year

Delivering an Excellent Guest Experience: 83% satisfaction score on Booking.com

4.3 out of 5 on Tripadvisor

OUR EXPERTISE - OPERATIONS

CLISTE OPERATIONS TEAM

CHRIS AUSTIN

Chief Operating Officer

Group Regional Operations Manager

Group Executive Chef

Group Property & Safety Manager

Operational Excellence: Seamlessly manage operations, optimise resources, and enhance guest experiences.

Guest Satisfaction: Ensure high guest satisfaction, prompt issue resolution, and unwavering quality.

Profitable Management: Maximise profitability while efficiently controlling costs.

Talent Development: Cultivate a skilled, motivated team for exceptional service.

Safety and Compliance: Prioritise guest and employee safety through strict compliance.

Strategic Vision: Contribute to long-term strategic goals and plans.

Quality Assurance: Maintain and elevate service quality consistently.

Sustainability Focus: Implement eco-friendly practices aligned with industry trends.

Customer Loyalty: Foster guest loyalty through personalised service and loyalty programs.

Crisis Expertise: Effectively manage crises, from natural disasters to pandemics.

Community Engagement: Build positive community relationships and support social responsibility.

Brand Reputation: Safeguard and enhance your brand’s reputation with consistently positive reviews.

STEFAN MATZ

SEAMUS PRESTON

ADRIAN HEANY

OUR EXPERTISE - FINANCIAL SERVICES

CLISTE FINANCIAL TEAM

MICHAEL RYAN

Chief Financial Officer

MICHAEL CULLEN

Group Financial Controller

TJEERD DE VRIES

Group Financial Controller

Financial Process Leadership: Lead the group’s financial processes, ensuring precision and efficiency in financial operations.

Scenario and Cashflow Planning: Develop robust scenario plans and cashflow strategies to navigate uncertainties effectively.

Risk Management Implementation: Implement a comprehensive risk management strategy to safeguard your investments.

Data-Driven Decision-Making: Leverage data analytics to challenge the status quo and enhance decision-making across the organisation.

RUTH SAVAGE

Head of Reporting

ORLA DUNNE

Head of IT

Project Delivery & Support

SVEN WIEGAND

Group Project & Financial Accountant

Economic Trend Analysis: Stay ahead by researching and presenting insights on economic trends that impact your business.

Process Efficiency & Transformation: Drive process efficiency and transformation initiatives across all departments to enhance performance.

Strategic Cost Management: Strategically manage costs to optimize profitability without compromising quality.

Performance Monitoring: Vigilantly monitor business performance, ROI, and implement corrective actions as needed.

OUR EXPERTISE - STRATEGIC MARKETING & REVENUE MANAGEMENT

CLISTE MARKETING AND REVENUE TEAM

Group Director of Digital

Group Marketing Account Director

STRATEGIC MARKETING

Brand Development and Positioning: Assist in refining the hotel’s brand identity and positioning within the market.

Digital Marketing: We manage the hotel’s online presence through website development, search engine optimisation (SEO), pay-per-click advertising (PPC), and social media marketing.

Email Marketing: Developing and executing email marketing campaigns for customer retention and repeat business.

Public Relations: Building relationships with the media and generating positive press coverage to enhance the hotel’s reputation and visibility.

Local Marketing: We engage in local marketing efforts to tap into the local community and drive business from nearby residents and businesses.

REVENUE MANAGEMENT

Pricing Optimisation: Data-driven strategies to set the right room rates at the right times.

Demand Forecasting: Future planning to make informed pricing and inventory decisions.

Distribution Channel Management: Optimise the use of various booking channels to minimize costs and maximize revenue.

Group Sales and Contracts: Support sales team in negotiation of contracts that balance profitability and group bookings.

Performance Measurement: Use key metrics like RevPAR, ADR, and occupancy rate to monitor and adjust strategies.

EMER HALLAHAN

DAN SWEENEY

OUR EXPERTISE - COMMERCIAL

CLISTE COMMERCIAL TEAM

CHRISTIAN SCHMELTER

Group Director of MICE & Corporate Sales

MARK MOYNIHAN

Group Business Develepment Manager

GERALDINE MCCARTHY

Director of International Leisure Sales

Overseeing hotel sales, procurement, and product development, our team offers a comprehensive suite of services designed to optimise a hotel’s revenue generation while enhancing the overall guest experience.

In the realm of sales, we craft and execute cutting-edge strategies to maximise room revenue, foster fruitful relationships with travel agencies and corporate partners to win conferences and tour contracts for hotels.

Within procurement, we excel at streamlining the hotel’s supply chain, from sourcing quality goods to negotiating favourable contracts, ensuring both efficiency and cost-effectiveness. In the domain of product development, we remain dedicated to elevating the guest experience by introducing innovative amenities as well as food and beverage services.

SIOBHAN HAMILTON

Head of Procurement

Development of a successful food and beverage commercial strategy by conducting market research to understand your audience and competition.

Define your unique selling proposition (USP), craft diverse menus, and establish a pricing strategy that reflects value.

Promote F&B offerings through digital and traditional marketing, invest in staff training, and embrace technology for convenience and personalization.

Our holistic approach is consistently geared towards enhancing a hotel’s profitability, operational efficiency, and guest satisfaction.

OUR EXPERTISE - TALENT MANAGEMENT

CLISTE

PEOPLE AND CULTURE TEAM

DEIRDRE BUCKLEY

Group People & Culture Director TREVOR

MCCARTHY

Assistant Director People & Culture

Compliance & Contracts: Ensure that all People and Culture policies are compliant with relevant employment legislation, keeping the organization up to date with legal requirements.

Recruitment Support: Provide guidance and support to hotels during the recruitment and selection process, helping them source and onboard top talent.

Training & Development: Design and deliver effective training programs to employees in each hotel, ensuring they receive the necessary skills and knowledge for their roles.

Employee Support: Offer support to General Managers and the People and Culture function in handling employment-related issues, including conflict resolution, performance management, and employee grievances.

Diversity & Inclusion: Champion diversity and inclusion initiatives within the workplace to create a more dynamic and innovative team.

Wellbeing Initiatives: Prioritize employee health and wellbeing by implementing wellness programs, mental health support initiatives, and promoting a healthy work-life balance.

Ethical Practices: Ensure that all HR practices adhere to legal and ethical standards, promoting a culture of ethical behaviour and integrity.

OUR EXPERTISE - DEVELOPMENT

CLISTE DEVELOPMENT TEAM

MAIREA DOYLE BALFE

Executive Director of Corporate Development

DAVID JORDAN

Executive Director of Innovation and Research

CREATING SUSTAINABLE VALUE FOR OUR STAKEHOLDERS

TRACY O’DRISCOLL

Executive Assistant

Our goal is to represent you, our stakeholders, by creating and delivering strategic and operational value to each business.

Cliste Hospitality have a demonstrable track record in sourcing hotel opportunities on behalf of our investment partners. When an investor wishes to proceed with the purchase of a hotel we support the deal due diligence and completion process, sourcing of debt (if required) and preparing the strategy and five year business plan for the property. Cliste Hospitality offer project management and pre-opening services for new hotel developments in advance of operating.

THE CLISTE ADVANTAGE

Our team – We are a passionate group of hospitality professionals. We have diverse backgrounds and experience and our commitment to our customers is evidenced through the positive feedback we receive. Our approach is to provide

an empowered culture to allow our team members to achieve success for our customers, stakeholders, and themselves.

Customer focus – Our vision is to create exceptional hospitality experiences. Our hotels provide a warm welcome to our guests, who are at the heart of our business.

Return on Investment – We focus on performance and delivering results. We drive acumen across each of our hotels. We consider each property, where value can be added and at what level. We focus on maximizing the asset and in turn the best return on investment.

Innovation and Creativity – We strive to be agile. We are constantly looking to develop our offerings and ensure that we are keeping pace with changing consumer expectations. We empower our team to look for new ways to increase revenues, reduce costs and delight our customers.

Uniqueness - each of our properties is different and requires

an individual focus. We are experts in the hotel business, but we also know that each property is unique and may require flexibility of operation.

OWNER ADVANTAGE

We have excellent communication with our hotel owners. We operate all hotels at a property level, but provide central support and services to maximise an efficient operation. We communicate regularly with owners providing quality, detailed information as well as future investment requirements.

We have the expertise to assess the feasibility of all projects, identifying the right market position for the hotel, capital investment requirements and operational adjustments. We can deliver a project from initial concept, through development to funding to opening and operating. We focus on value creation at every step on the project journey.

We operate across all markets in Ireland. We have an in depth knowledge of both the international and domestic customers, revenue management and operational productivity.

KEY SKILLS:

Strategic business planning, market analysis, market entry strategies, competitive analysis due diligence, financial modelling, IT procurement, franchise, and other contract negotiations.

“WE BELIEVE IN BUILDING A RELATIONSHIP WITH OUR OWNERS AND INVESTORS. WE ARE HERE FOR THE LONG RUN AND WANT TO BE A PART OF YOUR SUCCESS.”

Paul Fitzgerald, CEO Cliste Hospitality

CLISTE IN SUMMARY

• One of the largest operators of a comprehensive portfolio of hotels and hospitality venues in Ireland.

• Platform with a proven track record already successfully managing and operating 16 properties in all four provinces under the iNUA Collection brand.

• The talent at Cliste Hospitality is made up of some the best- known names in the industry. All are hospitality specialists, with impressive track records in driving both room and non-room revenue and profitability.

• Cliste offers a full suite of services, including management services of hotels and hospitality businesses, project management services and bespoke consultancy.

• Our team’s track record shows that our ability to manage operational risk through our guidance, expertise and systems can transform a good operation into a great one, with the right return on investment for owners.

OUR CURRENT PORTFOLIO

1. Hillgrove Hotel & Spa

2. Fairways Hotel

3. Radisson Blu Sligo

4. Radisson Blu Athlone

5. Ariel House

6. Tullamore Court Hotel

7. Radisson Blu Limerick

8. Kilkenny Hibernian Hotel

9. Muckross Park Hotel & Spa

10. Radisson Blu Cork

11. The Viaduct