Tennessee Insuror - March-April 2025

THE TENNESSEE INSUROR

Phone 615.385.1898

Toll Free: 1.800.264.1898

Email: marketing@insurors.org

Editor: Kristen Gulson

Publisher: MarketWise, Inc

INSURORS OFFICERS

President .......................................................................Bobby Sain

IIABA National Director ........................John McInturff III, ARM

VP Region I, President-elect .............Battle Bagley, III, CIC, CPA

VP Region II .................................................................Portis Tanner

VP Region III ................................................................Kevin Ownby

Treasurer ......................................................Richard Whitley, CIC

Secretary ................................................................Brandon Clarke

Director, Region I ............................................Andrew Maddox

Director, Region I ............................................Pam Lofton-Wells Director, Region I ............................................Sam Bradshaw, IV Director, Region II ................................. Matt Felgendreher, CIC Director, Region II ................................................... Jessica Govic Director, Region II .....................................Cameron Winterburn Director, Region III ...................................................Josh Gibbons Director, Region III ....................................................David Clark Director, Region III .................................................. Stuart Oakes

Director, Young Agents ...................................Clark Kelman, CIC

Immediate Past President ................. Kym Clevenger, CPCU

Display advertising rates, deadlines and specifications may be obtained by writing to Insurors of Tennessee, 2500 21st Avenue South, Suite 200, Nashville, TN 37212, calling 615.385.1898, e-mailing marketing@insurors.org or online at www.insurors.org

2500 21st Avenue South, Suite 200 Nashville, TN 37212-0539

www.insurors.org

Your Insurors of Tennessee-

The Big "I" Legislative Conference, scheduled for April 30 - May 2, 2025, in Washington D.C., is a pivotal event for the independent insurance industry. This annual gathering, organized by the Independent Insurance Agents & Brokers of America (IIABA), serves as a crucial platform for agents and brokers to engage with lawmakers, advocate for their industry, and stay informed about legislative and regulatory changes that impact the profession.

The Insurors of Tennessee leadership team, members of the board, and the legislative affairs committee will travel to Washington, D.C. to represent the interests of our association and our industry in Tennessee. While at the conference, we will be a part of numerous sessions to learn about current priorities from the Big “I” National staff perspective and to weigh in about our unique concerns from where we see things here in Tennessee.

Importantly, we will have the opportunity to meet with our elected leaders in Washington to share our observations, concerns, and what we believe is important for independent agencies in Tennessee as well as our insurance clients across the state. At a time of significant challenges, this is one of the more important conferences we will attend in recent memory. From plans for the National Flood Insurance Program to many other key issues, there is much to address at the 2025 conference. You can rest assured we will make our voices heard.

Advocacy and Legislative Engagement

One of the primary reasons the Big "I" Legislative Conference is so important is its role in advocacy. Independent insurance agents and brokers from across the United States converge on Capitol Hill to meet with members of Congress and their

staff. These meetings are essential for discussing key issues that affect the insurance industry, such as regulatory reforms, tax policies, and consumer protection laws by directly engaging with legislators, attendees can influence policy decisions and ensure that the interests of their clients and businesses are represented.

Networking and Professional Development

The conference also provides a unique opportunity for networking and professional development. With over seven hundred insurance professionals expected to attend, participants can connect with peers, share insights, and build relationships that can enhance their careers. The event features a variety of workshops, roundtable discussions, and keynote speeches from industry leaders, offering valuable knowledge and perspectives on current trends and challenges. This exchange of ideas fosters a collaborative environment where attendees can learn from each other and develop strategies to navigate the evolving landscape of the insurance industry.

Young Leaders and Inclusivity

The Big "I" Legislative Conference places a strong emphasis on inclusivity and the development of young leaders. The national Young Agents Committee hosts events specifically designed for emerging leaders and first-time attendees. These sessions provide mentorship, support, and opportunities

Travels to the Nation’s Capital

for young professionals to engage with experienced industry veterans. Scholarships are available to help young agents participate in the conference, ensuring that the next generation of insurance professionals is well-equipped to lead the industry into the future.

Legislative Briefings and Capitol Hill Visits

Before heading to Capitol Hill, attendees receive comprehensive briefings from the Big "I" Capitol Hill staff. These sessions provide an overview of the legislative process, current issues, and strategies for effective advocacy. Participants hear from key leaders in Congress, gaining insights into the political landscape and the potential impact of proposed legislation on the insurance industry. Armed with this knowledge, attendees are better prepared to engage in meaningful discussions with lawmakers and advocate for their profession.

Building a Collective Force

The Big "I" Legislative Conference is more than just an event; it is a collective force driving industry growth and change. By bringing together a diverse group of professionals, the conference creates a unified voice that can effectively advocate for the needs of the insurance industry. This collective effort is crucial for addressing the many legislative, regulatory, and legal challenges facing the profession. Through collaboration and advocacy, attendees can help shape the future of the industry and ensure its continued success.

Conclusion

The Big "I" Legislative Conference is a key event for the independent insurance industry. It provides a platform for advocacy, networking, professional development, and inclusivity. By engaging with lawmakers, sharing insights, and building relationships, attendees can influence policy decisions and drive industry growth. The emphasis on young leaders ensures that the conference reflects the evolving needs of the profession and the communities it serves. As the industry faces new challenges and opportunities, the Big "I" Legislative Conference remains an essential gathering for those committed to advancing the insurance sector.

In the next edition of the Tennessee Insuror, we will provide you with a recap of the event including what we learned, what we accomplished, and what we should expect from a legislative perspective over the next 12 months. From our time in Washington, we hope to have helped shape the legislative agenda going forward to ensure that we continue to have a strong and resilient insurance industry across the nation and here in Tennessee. We look forward to sharing our findings with you upon our return! u

The Critical Role of the National Flood Insurance Program

The above photo is aerial footage of flooding in Hopkinsville, Kentucky on April 4, 2025. City officials told FOX Weather that approximately 60% of the downtown was underwater, and a building had collapsed due to the heavy rain. A woman had to be rescued from floodwaters in her home and another from a car. (Kirkman Aerial Photography / FOX Weather)

Considering the recent severe flooding caused by recent Spring storms across Tennessee, the Ohio River Valley and the Mississippi River watershed, major flood events continue to present communities across the region with significant challenges. This Summer we hope we do not suffer major inland flooding from another hurricane induced flooding event such as the one Helene caused last Fall in East Tennessee and Western North Carolina. Alas, as the saying goes, hope is not a plan underscoring the importance of the National Flood Insurance Program.

A Refresher About the Plan

The National Flood Insurance Program (NFIP) is a critical initiative established by the United States Congress in 1968 to provide affordable flood insurance to property owners, renters, and businesses. The program aims to reduce the financial burden on the federal government by encouraging communities to adopt floodplain management practices that mitigate flood risks. Over the years, the NFIP has become an essential tool in managing flood risks and promoting resilience in flood-prone areas. However, the program faces several challenges that threaten its effectiveness and sustainability.

Financial Protection for Property Owners

One of the primary benefits of the NFIP is that it provides financial protection to property owners in flood-prone

areas. Floods are among the most common and costly natural disasters in the United States, causing billions of dollars in damage each year. Without flood insurance, many property owners would be unable to recover from the financial losses caused by flooding. The NFIP offers affordable insurance policies that cover the cost of repairing or rebuilding damaged properties, helping individuals and businesses recover more quickly after a flood event.

Encouraging Floodplain Management

The NFIP also plays a crucial role in promoting floodplain management practices that reduce the risk of flooding. Communities that participate in the NFIP are required to adopt and enforce minimum floodplain management standards, such as zoning regulations and building codes, to reduce flood risks. These standards help ensure that new construction and development are designed to withstand flooding, thereby reducing the potential for future flood damage. By encouraging communities to implement these practices, the NFIP helps create safer and more resilient communities.

Reducing Federal Disaster Assistance Costs

Another significant benefit of the NFIP is that it helps reduce the federal government's expenditures on disaster assistance. When property owners have flood insurance, they are less likely to rely on federal disaster assistance programs to recover from flood damage. This reduces the financial burden on the federal government and ensures that disaster assistance funds are available for other emergencies. Additionally, the NFIP's emphasis on floodplain management and mitigation helps reduce the overall risk of flooding, further decreasing the need for federal disaster assistance.

Providing Flood Risk Information

The NFIP also disseminates essential information about flood risks through its flood maps. These maps identify areas that are at substantial risk of flooding and help property owners, developers, and local governments make informed decisions about land use and development. By providing accurate and up-to-date flood risk information, the NFIP helps communities plan for and mitigate flood risks, ultimately reducing the potential for flood damage.

Current Challenges to the National Flood Insurance Program Financial Sustainability

One of the most pressing challenges facing the NFIP is its financial sustainability. The program has accumulated significant debt over the years due to the substantial cost of paying out claims after major flood events. For example, the NFIP reached its statutory borrowing limit of $30.425 billion in September 2017, and Congress had to cancel $16 billion of the debt to keep the program solvent. Despite these efforts, the NFIP continues to face financial difficulties, and there are concerns about its ability to remain solvent in the long term.

Premium Rates and Affordability

Another challenge is the affordability of flood insurance premiums. While the NFIP aims to provide affordable insurance,

flood hazards. Without accurate flood maps, property owners and local governments may make decisions that increase their vulnerability to flooding.

Increasing Flood Risks

Changes in climate patterns is exacerbating flood risks across the United States, posing a significant challenge to the NFIP. Rising sea levels, increased precipitation, and more frequent and severe storms are contributing to higher flood risks in many areas. The NFIP must adapt to these changing conditions by updating flood maps, revising floodplain management standards, and ensuring that insurance premiums reflect the increased risk.

Legislative and Policy Reforms

The NFIP also faces challenges related to legislative and policy reforms. The program has undergone several reauthorizations and reforms over the years, but there is ongoing debate about the best ways to address its financial and operational challenges. Some proposed reforms include increasing investment in flood mitigation projects, improving the accuracy of flood maps, and adjusting premium rates to better reflect flood risks. Implementing these reforms requires cooperation and consensus among policymakers, stakeholders, and communities.

the cost of premiums can be prohibitively high for some individuals and businesses, especially those in high-risk areas. This can lead to underinsurance or non-insurance, leaving property owners vulnerable to financial losses in the event of a flood. Balancing the need for affordable premiums with the financial sustainability of the program is a complex issue that requires careful consideration and adjustments to policy.

Updating Flood Maps

The accuracy and timeliness of flood maps are also critical challenges for the NFIP. Flood maps are essential for identifying flood risks and guiding floodplain management practices, but many of the maps used by the NFIP are outdated and do not reflect current flood risks. Updating these maps is a costly and time-consuming process, but it is necessary to ensure that communities have accurate information about

Conclusion

The National Flood Insurance Program is a vital tool for managing flood risks and promoting resilience in flood-prone areas. By providing affordable flood insurance, encouraging flood plain management, reducing federal disaster assistance costs, and disseminating flood risk information, the NFIP plays a crucial role in protecting property owners and communities from the financial impacts of flooding.

However, the program faces several challenges, including financial sustainability, premium affordability, outdated flood maps, increasing flood risks due to changes in climate patterns, and the need for legislative and policy reforms. Addressing these challenges is essential to ensure the continued effectiveness and sustainability of the NFIP, and to protect communities from the growing threat of flooding. u

McDaniel-Whitely Agency • Home to the Unofficial

Across Tennessee and America, you will often find assorted artifacts, mementos, memorabilia, and other items associated with agency history displayed in professional independent agencies for visitors and clients to enjoy. Many times, these displays help tell the story of the agency and the work they do protecting their communities.

It is not every day that you discover a bona fide museum along with its collection of items within the walls of an agency. In the case of the McDaniel – Whitley Agency located in Memphis just off Poplar Avenue, the principals of the agency including Mike McDaniel, Richard Whitley, Stephen Brown, and others started accumulating historic items and memorabilia related to the surety business first by happenstance and then with purpose. The collection started to build in the 1980s. To be sure, the Surety business is a highly specialized part of the insurance and risk management business with deep roots in the history of this country. It serves a vital role in commerce and government.

As Stephen Brown describes it, the unofficial Memphis International Surety Museum offers artifacts going back many years reflecting the history of the Surety industry back to 1890s America. Much of the collection was acquired through the years simply because there was no home for historic items or in some cases things that just brought back warm memories for those folks that spent their careers in the Surety business. Fortunately, people like Mike McDaniel, Richard Whitley, Stephen Brown, Sam Derby, and others decided to retain items they valued. In the collection you will find the names of famous old line Surety companies like Fidelity & Deposit Insurance Company of Maryland, United State Fidelity & Guaranty (USF&G) and many more.

One of the most compelling stories involves three seemingly unrelated things to include Franklin Delano Roosevelt, Fidelity & Deposit Company of Maryland, and a desk. As it turns out future Franklin Roosevelt worked for Fidelity & Deposit in Baltimore just prior to being named Assistant Secretary of the Navy by President Woodrow Wilson in 1913. His tenure as Assistant Secretary of the Navy would last through WWI into 1919.

Roosevelt had an affection for the Navy, was well-read on the subject, and was an ardent supporter of a large, efficient force. With Wilson's support, Daniels and Roosevelt instituted a merit-based promotion system and extended civil -

ian control over the autonomous departments of the Navy. Roosevelt oversaw the Navy's civilian employees and earned the respect of union leaders for his fairness in resolving disputes. No strikes occurred during his seven-plus years in the office, as he gained valuable experience in labor issues, wartime management, naval issues, and logistics. He is credited with improving the capabilities of the Navy during his years of service as Assistant Secretary. As it turns out, his experience as Assistant Secretary helped him gain the experience and knowledge to become President of the United States many years later.

So, back to the desk. After Roosevelt left Fidelity and Deposit Company in Baltimore on his way to Washington D.C, the desk was used by other employees through the years and eventually ended up in the hands of one of the company’s employees who kept the desk for its historic significance. The family of that individual has agreed to transfer the “Roosevelt Desk” to the museum at McDaniel-Whitley Insurance Agency in the coming weeks.

Stephen Brown and his colleagues at McDaniel-Whitley are excited to add this historic desk to their collection. The desk carries with it much history like many of the items the group has curated along the way. Stephen welcomes conversations from people in the Surety business who may have something of value or meaning they would like to contribute to the unofficial Memphis International Surety Museum.

For Those Uninitiated in the Surety World

Surety bonds are a fundamental aspect of business and commerce, providing a financial guarantee that contractual obligations will be met. These bonds play a crucial role in various industries, ensuring that parties involved in a contract uphold their commitments.

Definition of Surety Bonds

A surety bond is a three-party agreement involving the principal, the obligee, and the surety. The principal is the party required to obtain the bond, the obligee is the entity that re -

Memphis International Surety Museum

quires the bond, and the surety is the company that backs the bond financially. Essentially, surety bonds guarantee that the principal will fulfill their obligations as outlined in a contract. If the principal fails to meet these obligations, the surety compensates the obligee, ensuring financial protection and compliance.

Types of Surety Bonds

Surety bonds come in various forms, each serving a specific purpose. The most common types include:

Bid Bonds: These bonds guarantee that a contractor bidding on a project will honor the bid and sign the contract if awarded. Bid bonds ensure the integrity of the bidding process by dissuading frivolous bids and maintaining fair competition.

Performance Bonds: Once a contractor wins a bid, a performance bond ensures that they will execute the project as per the agreed terms. If the contractor fails to complete the project or meet the standards stipulated in the contract, the obligee can make a claim on the bond.

Payment Bonds: These bonds secure the interests of subcontractors, laborers, and suppliers involved in a project. Payment bonds guarantee that these parties will receive their due payment for services rendered or materials supplied.

Commercial Bonds: These bonds ensure compliance with industry regulations. Examples include license bonds and permit bonds, which are often required for businesses to operate legally.

Court Bonds: These bonds apply to court proceedings. Examples include bail bonds and appeal bonds, which guarantee the fulfillment of court-related obligations.

HOW RELIABLE IS YOUR WORKERS’ COMPENSATION CARRIER?

Importance of Surety Bonds in Business

Surety bonds are essential for mitigating risks and establishing trust in contractual relationships. Here are several reasons why they are important:

Financial Protection: Surety bonds safeguard obligees from potential losses if the principal defaults or fails to meet obligations. This financial security is crucial for businesses, especially in industries like construction where large sums of money are at stake.

Accountability: Surety bonds hold the principal accountable, ensuring compliance with contractual terms and legal requirements. This accountability promotes ethical business practices and fosters a healthy work environment.

Access to Opportunities: For contractors, obtaining a contractor bond or bid bond is often a requirement to qualify for public or private projects. Surety bonds enable businesses to bid on and secure lucrative contracts, expanding their opportunities for growth.

Reputation Enhancement: Businesses with surety bonds demonstrate reliability and financial stability. This credibility helps build trust with clients and partners, enhancing the company's reputation in the market.

Role of Surety Bonds in Commerce

In commerce, surety bonds play a pivotal role in ensuring

smooth transactions and protecting the interests of all parties involved. They are important in the following areas:

Construction Industry: Surety bonds are indispensable in the construction industry, where they guarantee that contractors fulfill their obligations, complete projects on time, and comply with regulations. Performance and payment bonds are commonly used to protect project owners and subcontractors.

Real Estate Transactions: In real estate, surety bonds ensure that developers and contractors adhere to contractual terms and deliver projects as promised. These bonds provide financial security to property owners and investors.

Public Services: Government agencies often require surety bonds for contractors bidding on public projects. Bid bonds and performance bonds ensure that public funds are used efficiently and that projects are completed to the required standards.

Licensing and Permits: Many businesses need surety bonds to obtain licenses and permits. These bonds ensure compliance with industry regulations and protect consumers from fraud and misrepresentation.

Benefits of Surety Bonds

Surety bonds are a valuable business tool that protects obligees and provides principals with credibility. They guarantee the financial security of the obligee in the case of a breach of contract by the principal, provide protection for the obligee's investment, and offer peace of mind that they will be compensated if the principal fails to fulfill their obligation. Surety bonds are integral to the success of projects and contracts, particularly in construction and public works, ensuring that contractors fulfill their obligations, provide financial security to project owners, and facilitate compliance with laws and regulations. Obtaining a surety bond is a wise decision for any business looking to establish trust and mitigate risks in their contractual relationships. u

Young Agents Conference in Review

The 2025 Young Agents Conference held April 10-11 in Nashville at the Hilton - Green Hills was a great success. Over 160 members of the association attended the event from agencies and companies across the state of Tennessee. The level of engagement and participation was extremely high thanks to the work of the Young Agents Committee under the leadership of Young Agents Director Clark Kellman of Memphis. Attendees had the opportunity to learn, network with peers, build relationships, and enjoy all the event had to offer. The leadership of the association, including the board and staff, continues to place a strong emphasis on the Young Agents initiative each year. The result of this focus is a stronger, healthier, and more vibrant Young Agents group that serves as a springboard for future leaders of this association. Congratulations on a job well done to all who worked on the event! u

We’re right here to do more.

To help support both your physical and mental health while giving back to our communities is to go beyond what is expected from a health insurance company. And that’s exactly why we do it.

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WHAT IS BIG “I” ALLIANCE BLUE?

Formerly known as Big “I” Markets, Big “I” Alliance Blue is IIABA’s FREE online market access placement center program. We provide Big “I” members with access to specialty/niche coverages, program business and hard-to-nd markets. Our top tier carrier partners offer access to the products you need, with new carriers being added in response to member needs.

PERSONAL LINES

Affluent Markets

Auto and Home Standard Markets

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COMMERCIAL LINES

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Executive Risks

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WHAT SETS US APART?

After completing our online registration, you can begin submitting business online. Simply answer a few questions and provide banking info, licensing info, tell us about your E&O insurance, and accept the sub-producer agreement. Approval takes about one business day, then you’re off and running and can begin submitting and doing business online 24/7.

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You can access the markets you need once a year or multiple times per day; the price to access products through Big “I” Alliance Blue remains the same: zero. Log in and plug in to the power!

QUESTIONS? Contact allianceblue@iiaba.net or visit www.independentagent.com/Alliance.

Staying Vigilant Against Phishing

by Eric Lipton, BIGi News

Phishing remains one of the most prevalent forms of cybercrime in the United States, affecting individuals and businesses alike. According to the FBI’s latest Internet Crime Report, phishing was the most frequently reported cybercrime in 2024, contributing to a staggering $16 billion in losses —a 33% increase from the previous year. The report highlights that phishing, along with extortion and personal data breaches, accounted for the highest number of complaints received by the FBI’s Internet Crime Complaint Center.

Phishing attacks typically involve cybercriminals impersonating legitimate entities to deceive victims into revealing sensitive information, such as passwords or financial details. These attacks have evolved beyond traditional email scams, now extending to text messages, social media, and even phone calls. Google alone blocks approximately 100 million phishing emails daily, yet the sheer volume of attacks continues to pose a significant threat.

Certain demographics are more vulnerable to phishing scams. The FBI report indicates that individuals over the age of 60 suffered the most financial losses, totaling nearly $5 billion in 2024. Additionally, businesses in heavily regulated industries, such as financial services and law firms, are prime targets for phishing campaigns.

No matter how strong your agency's technical cyber defenses may be, it's impossible to protect against every cyber threat. Attacks targeted at human employees, such as phishing or other social engineering ploys, have become increasingly sophisticated.

Cybercriminals have long been able to replicate the appearance and tone of a company's communications or spoof the email addresses of trusted contacts and companies. Now they also use artificial intelligence (AI) tools, such as malicious chatbots, to make their attacks even more difficult to spot, according to the recent article in Independent Agent magazine, “AI Changes Phishing Attacks: How Firms Can Protect Themselves," by Leann Nicolo, incident response lead at Coalition, a Big “I" Alliance Blue partner.

AI can also “scrape a business' social media profiles, corporate websites and publicly available data to create emails tailored to specific individuals," Nicolo wrote.

Given that more than two-thirds of all cyber breaches are linked to human error, it is important to stay vigilant against phishing and other types of social engineering attacks. One way to help protect against these risks is to conduct regular security awareness training and phishing simulations with your employees. Coalition has found that employee training programs can reduce cyber risks by up to 60% within one year, according to its latest “SMB Cyber Survival Guide."

Technical access controls remain another important consideration. While requiring strong, complex passwords is critical, employing some form of multifactor authentication (MFA) helps prevent a breach even when passwords—the first factor for access—might be compromised. While MFA may not stop all social engineering attacks, it is one more hurdle between bad actors and sensitive data.

Certain regulators, such as the New York Department of Financial Services, have also begun to roll out or consider broader requirements for the use of MFA or equivalent authentication methods.

Some helpful resources on these and additional cybersecurity issues for members include:

• The Agents Council for Technology (ACT) Cyber Guide 3.0, which includes a sample written cybersecurity policy.

• Coalition's resources and tools.

• The Federal Communications Commission (FCC) Cyber Planner.

• The Federal Trade Commission (FTC) Cybersecurity for Small Business webpage.

If you have further questions, please contact Carla McGee at Big “I" Alliance, Scott Kneeland and Eric Lipton at the Big “I" Office of General Counsel, or Ginny Winkworth at ACT. u

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From Your President

Bobby Sain

"Wheels Up" For Washington, DC

As this column is being written we are just a few days away from being “wheels up” for our annual trip to the Big “I” Legislative Conference in Washington D.C. where we will be gathering with other state associations from across the nation. We will hear from Big “I” national leadership and legislative staff about what they see and concerns they have that warrant attention at the national level. The Big “I” staff will also be hearing from state delegations about what we are observing at the state and local levels and what we think needs to be addressed with Congress. It is a healthy exchange of information and ideas that helps define the legislative agenda for the Big “I” each year.

Your Insurors of Tennessee delegation of fifteen members strong will have the opportunity to meet with our elected leaders in the House and Senate to discuss topics important to independent insurance agencies, our industry, and consumers of insurance across our great state. At the same time, the conference presents a prime opportunity for our members to learn and develop in their role as emissaries for and leaders of our association. It is also a time where Young Agents gather to learn and build the foundation to be future leaders of this association. This is ever so important since Young Agents are our future in this industry.

This Spring we had a successful round of Young Agent sponsored Socials across the state of Tennessee bringing together young agents, local agents, company representatives, and sponsors of the events. These events were very well attended and helped build the bonds and

connections that power our association. Personally, I am very proud of the level of engagement and the growth and development of the Young Agents in Tennessee. Clark Kellum is doing an exceptional job leading the Young Agents of Tennessee this year. I appreciate his efforts. They truly are an award-winning organization! From an operational perspective, we continue to streamline and strengthen our capabilities as an organization. This includes adding new staff to propel the services we can provide for members ahead in the coming months and years.

Recently, we welcomed Sharon Nettles, Manager of Member Engagement and Events to the Insurors of Tennessee. Sharon is already making a positive impact based on the success of the Young Agent Spring Conference and the Young Agent socials held across the state. We look forward to her continued contributions to our association. Sharon can be reached at snettles@insurors.org.

We also hired Nick Field to be our new Education Program Manager in the past couple of months to build upon the success that Teresa Durham, CPCU, AIC, AU, CIC created with the Education and Development programs during her tenure. As you may recall, the Insurors of Tennessee received several awards from the Big “I” at the national level due to the excellence of our program. Nick can be reached at nfield@insurors.org regarding education and professional development topics. Be sure to see the short biographies of both the recent additions to our staff in the Association News section of the magazine.

One key objective I have for our association this year is to grow our membership. I encourage each of you to seek out agencies or companies who are not currently members and encourage them to join the Insurors of Tennessee. You can refer them to Jake Smith at jsmith@insurors.org to start the process. Your assistance with this effort is appreciated.

On that note, I would like to welcome the newest members of the Insurors of Tennessee to include agency members Clark & Company – Springfield, Chad Montgomery Insurance – Hendersonville, and V&G Insurance – Murfreesboro. I am also pleased to announce the addition of two new associate members including Frontline Insurance, Lake Mary, FL, and Equipment Insurance International – Covington, TN. We appreciate each of you and hope you will take full advantage of all your membership in this association offers. If you have any questions, please reach out to any of our staff members and we will be happy to assist you.

In closing, I want to express my deep appreciation to the 2025 slate of Insurors of Tennessee Partners. Their support is critical to our ongoing mission to serve members and ensure a healthy and prosperous insurance industry in Tennessee. To our members, please be aware of our partners, learn more about them and consider doing business with them if their services are a fit for your agency. u

From Your Executive Director

Kristen Gulson

Ours is an Industry That Demands Speed, Agility, and Precision

Your association has been busy this Spring across the Insurors of Tennessee organization. Just recently we concluded the 2025 Young Agents conference held in Nashville from April 10 -11 at the Hilton Hotel in Green Hills. The event feature guest speakers, interactive sessions, a trade show, and an evening party. Young agents, seasoned agents, company representatives and exhibitors were invited. Overall, more than 160 people attended this year’s event. I was incredibly pleased to see that the group was fully engaged and energized throughout the conference. Based on post-conference conversations and feedback, the event was productive, informative, and attendees enjoyed the conference. Thank you to our partners who supported and participated in the event!

Speaking of gratitude, I want to express my deepest appreciation to all the 2025 Partners of the Insurors of Tennessee for 2025. This year we have more than 50 partners at the Diamond, Platinum, Gold, Silver, and Bronze levels who are lending their support to the Insurors of Tennessee enabling us to go about our mission of building and strengthening independent insurance agencies and our industry across Tennessee and be -

yond. I strongly encourage you to take note of who the Partners are on the exhibit at the center of this magazine and on our website. If you are not already doing business with these companies, I hope you will give consideration to forming a business relationship with them going forward.

As this column is being written for the magazine, the Tennessee General Assembly is nearing adjournment. This was certainly a consequential session for our state. Trey Moore and our legislative committee closely followed the proposed bills that had the potential to impact independent insurance agencies, companies, and our industry. Trey Moore will be reporting on the results of this session of the Tennessee General Assembly in his column for this month.

From a legislative affairs and advocacy perspective, our next mission is attending the Big “I” Legislative Conference in Washington, D.C. being held at the Westin hotel in Washington D.C., from April 30 to May 2, 2025. We are pleased to re port that fifteen members of the Insurors of Tennessee from the Executive Commit tee, Legislative Committee, and staff will be representing the interests of the insur

ance industry from our state this year at the conference. We will be meeting with the Tennessee’s Congressional delegation and look forward to having productive discussions. We will provide more details about the conference in next edition of the Tennessee Insuror.

In closing, I encourage all members and associate members of the Insurors of Tennessee to take advantage of all this association offers. From insurance products to help bridge gaps in the types of coverage your agency can offer to the professional education and development we can offer to your staff; this association can be an important part of your success in an ever-changing world. Be sure to reach out to one of our team members with any questions or comments you may have about the products and services available to you as a member. I also recommend getting familiar with the Insurors of Tennessee website at www.insurors.org where a wealth of information is offered. You may also

Tennessee Young Agents '24 Young Agent Spotlight

Clark Hasler • RSS Insurance, Chattanooga

In this edition of the Young Agent Spotlight, we introduce you to Clark Hasler of RSS Insurance located in Chattanooga, Tennessee. RSS is one of the leading independent insurance agencies in Chattanooga with market reach well beyond the local market.

Clark joined RSS Insurance in January of 2025 after working with another agency in East Tennessee for almost two years. He currently holds the position of Commercial Marketing Representative helping to ensure clients secure the right coverage from the right companies to provide each client

with the best possible coverage to meet their unique insurance needs. Clark and his colleagues at RSS always seek to deliver the best value to clients as opposed to least cost options typically born out of race to the bottom pricing models associated with a commodity marketplace.

Prior to his insurance career, Clark returned to his alma mater and worked as a Residence Director at Carson-Newman University for two years spanning from October 2021 to September of 2023. While Clark enjoyed his time helping and supporting students at Carson-Newman, he decided he needed a new challenge that would capitalize on his education, experience, and skill set. As Clark points out, his path to an insurance career was not linear as is the case for so many in our business.

After graduating from Carson-Newman with a bachelor’s degree in religion/religious studies in 2015. He moved to Alabama to attend Samford University where he earned a master’s degree in divinity/ministry in 2018. After graduating from Samford University, Clark held management positions in the restaurant industry for more than two and half years in the Birmingham, AL area through October 2021. In time, Clark said he was ready to move back to East Tennessee to be closer to family and friends. Hence, the move back to a position with Carson-Newman University in Jefferson City, TN in 2021.

When asked about what he likes most about his position as Commercial Marketing Representative at RSS, he described the satisfaction of working together as a team to meet the needs of clients in an increasingly complex insurance and risk management environment. He enjoys problem solving and the search for solutions to even the most challenging insurance coverage needs. Most importantly, he stated he appreciates the opportunity to collaborate with people to achieve common goals in the service of clients. As Clark suggested, as complicated as insurance can be at the end of the day, we are in the people business. His education, experience, and back-

YA

The Young Agent Spotlight stories are developed to bring attention to the tremendous amount of young talent employed in our industry at insurance agencies, insurance companies, and the various vendors who support our business in Tennessee.

If you are an Insuror of Tennessee member or partner, please feel free to send us the name of your candidate, why you think this person should be featured, and contact information of the individual you believe is worthy of a feature article in the magazine. Submissions can be sent to Jake Smith at jsmith@insurors.org.

ground certainly enable Clark to work with a servant’s heart on behalf of his colleagues and clients.

Clark has completed professional education to enhance his insurance knowledge to include the Certified Insurance Service Representatives (CISR) designation, Commercial Lines Coverage Specialist course offered by the National Underwriter and the State of Tennessee Property & Casualty License. He plans to pursue additional professional education going forward to further improve his insurance expertise.

Clark is a member of the Insurors of Tennessee Young Agents Committee serving as the organization’s Secretary. Membership on the Young Agents Committee is a powerful development opportunity that provides a wealth of information and experience to members of the committee as future leaders of our agencies and the association.

Clark enthusiastically says he enjoys living, working, and playing in the Chattanooga area. With so many events in the community throughout the year and the great outdoor environment offered by the mountains, the Tennessee River, and local parks there is no shortage of things to do. Clark is part of a running group that provides motivation and camaraderie to keep putting one foot in front of the other, he also does cross-fit to stay in shape, and likes to hike the many area trails to get fresh air and to walk his beloved dog Zeus.

He is a member of The Mission Church of Chattanooga which is part of the Anglican church and is active in support of the mission of the church. u

Below is just a broad listing. If you don’t see what you’re looking for, please contact us.

• General Contractors

• Building Trade Contractors

• Utility Contractors

• Land Improvement Contractors

• Pavement Maintenance-Non DOT

• Services Contractors

• Building Cleaning & Maintenance Contractors

• Construction Material Suppliers

• Manufacturing

• Wholesale and Distributing

All classes may not be available in all states.

• 24/7/365 loss reporting-including online •

• Accelerated auto and property estimating and repair options •

• “Fast Track” medical only claims handling program •

• Tele-emergent medicine program-connects injured workers to medical care, not “triage” •

Bill Vanderslice, Regional Vice-President 615-932-5508 | bvanderslice@berkleysig.com or your Middle Market Underwriter

ACUITY INSURANCE

AF GROUP

AMTRUST

ASSOCIATED INSURANCE ADMINISTRATOR

BERKSHIRE HATHAWAY GUARD INS.

BUILDERS INSURANCE GROUP

CENTRAL INSURANCE COMPANIES

EMC INSURANCE

FCCI INSURANCE GROUP

FRANKENMUTH INSURANCE

FRONTLINE INSURANCE

GRAHAM -ROGERS INSURANCE

GRANGE INSURANCE

HARFORD MUTUAL

J.M. WILSON

KEYSTONE INSURERS GROUP

SAFEWAY INSURANCE COMPANY

WESTFIELD INSURANCE

ZENITH INSURANCE COMPANY

INDEPENDENT MEMBER AGENCIES PREMIUMS WRITTEN

2020 PROFIT SHARING DISTRIBUTED TO MEMBERS

INDEPENDENT AGENCY START-UPS ASSISTED $400M+ 140+ 20+ 5 $4M $3M

2020 BONUSES DISTRIBUTED TO MEMBERS WAYS TO EARN ON A SINGLE BOOK

Anderson, Bedford, Bledsoe, Blount, Bradley, Campbell, Cannon, Carter, Chester, Claiborne, Clay, Cocke, Coffee, Crockett, Cumberland, Davidson, Decatur, Dekalb, Dickson, Fayette, Fentress, Franklin, Giles, Grainger, Greene, Grundy, Hamblen, Hamilton, Hancock, Hardeman, Hardin, Hawkins, Haywood, Henderson, Hickman, Jackson, Jefferson, Johnson, Knox, Lauderdale, Lawrence, Lewis, Lincoln, Loudon, Macon, Marion, Marshall, Maury, McMinn, McNairy, Meigs, Monroe, Moore, Morgan, Overton, Perry, Pickett, Polk, Putnam, Rhea, Roane, Rutherford, Scott, Sequatchie, Sevier, Shelby, Smith, Sullivan, Tipton, Trousdale, Unicoi, Union, Van Buren, Warren, Washington, Wayne, White, Williamson, and Wilson

State Advocacy Update Government & Legal Update

The 114th Tennessee General Assembly adjourned following a session that focused heavily on education reform, infrastructure investment, public safety initiatives, and efforts to limit local authority on certain ballot initiatives and nomination processes. Against the backdrop of growing debates over state versus local governance, lawmakers also tackled a broad range of regulatory, fiscal, and some insurance-related issues.

Throughout the session, Insurors of Tennessee remained actively engaged to ensure that the independent agency system was protected and promoted. By working closely with lawmakers and collaborating with business stakeholders, we advocated for policies that support a competitive and stable insurance market for Tennessee consumers and businesses alike.

Key Legislative Activity Impacting Independent Insurance Agents

Throughout the 2025 legislative session, Insurors of Tennessee actively worked to protect the interests of our members and insureds by opposing legislation that would have negatively impacted independent agencies and the Tennesseans they serve. We are pleased to report that all three of the primary bills we opposed ultimately stalled or failed during the first year of the 114th General Assembly.

Specifically:

•HB4/SB418 (Governmental Tort Liability Act Recovery Limits):

We opposed this bill, which sought to significantly increase the monetary limits recoverable against local governments under the Tennessee Governmental Tort Liability Act. While private businesses would not have been directly impacted, the proposal would have placed additional strain on already

tight local government budgets—at a time when federal funding to state and local governments is expected to contract. Outcome: Bill failed in the Senate Judiciary Committee.

•HB5/SB419 (Civil Noneconomic Damages Cap Increase):

We also opposed this bill, which as originally filed would have doubled Tennessee’s caps for civil noneconomic damages— undermining key elements of the 2011 tort reform law that has helped promote stability and affordability in Tennessee’s civil justice system. Through the advocacy efforts of Insurors of Tennessee and other members of the business community, the original bill was ultimately re-written to shift its focus away from general civil liability. As amended, HB5 instead addressed unrelated matters involving strict liability for certain shipments of abortion-inducing drugs into Tennessee. Outcome: As amended, the bill passed the Senate but stalled in the House Health Committee. Because this is the first year of a two-year General Assembly, HB5 remains eligible for consideration in 2026.

•HB864/SB1335 (Proof of Insurance at Vehicle Registration):

While well-intentioned in seeking to reduce the number of uninsured motorists, this bill would have imposed significant administrative burdens on county clerks, independent insurance agencies, and customer service representatives (CSRs), without meaningfully increasing the number of insured drivers—as similar efforts in other states have demonstrated. Outcome: Bill was deferred to the first calendar of next session in both the House and Senate.

These outcomes represent major advocacy successes for Insurors of Tennessee members and reinforce the importance of proactive engagement at the Capitol to protect Tennessee’s independent agency system.

Government & Legal Update

Other Legislation Monitored

In addition to our active opposition efforts, Insurors also monitored several other bills throughout the session for potential amendments or impacts to the insurance marketplace. Below is a full summary of the bills tracked:

SB418/HB4 Sen. Gardenhire / Rep. Bulso

SB419/HB5 Sen. Hensley / Rep. Bulso

SB1335/HB864 Sen. Powers / Rep. Hicks

SB286/HB329 Sen. Bailey / Rep. Martin

SB766/HB772 Sen. Bailey / Rep. Powers

SB842/HB763 Sen. Walley / Rep. Littleton

SB1383/HB476 Sen. Watson / Rep. Vaughan

Increase in local government tort liability recovery limits.

Strict liability for abortion drug shipments (amended from original).

Requires proof of insurance at vehicle registration.

Allows foreign MEWAs to qualify as domestic MEWAs.

Permits premium finance companies to charge fees.

Clarifies public entity authority to purchase insurance.

Placeholder bill related to insurance procurement by government entities.

Federal Advocacy Update: Big “I” Legislative Conference Recap

In late April, Insurors of Tennessee members traveled to Washington, D.C., to join independent agents from across the country at the annual Big “I” Legislative Conference. Over the course of several days, our members met with Tennessee's congressional delegation to advocate on critical issues affecting the independent agency system.

Top federal priorities included:

• Supporting Small Businesses: Advocating for passage of the Main Street Tax Certainty Act to make the 20% small business deduction permanent.

• Preserving Employer-Sponsored Insurance: Opposing efforts to cap or eliminate the employer tax exclusion for health insurance benefits.

Failed in Senate Judiciary (04/08/25); No House Action (04/08/25)

Senate Passed with Amendment (04/09/25); House Pending Health Committee (04/09/25)

Deferred to 2026 Calendar (03/18/25 House; 03/19/25 Senate)

Opposed

Opposed (original version)

Opposed

Signed by Governor (04/11/25 04/11/25 Monitored

Signed by Governor (04/24/25 04/24/25 Monitored

Sent to Governor (04/21/25) Pending Signature Monitored

Deferred to 2026 Calendar (03/25/25)

Monitored

• Protecting Trade Associations: Safeguarding the tax-exempt status of 501(c) organizations, including the Big "I" and Insurors of Tennessee.

• Encouraging Disaster Mitigation: Supporting initiatives like the Fix Our Forests Act and the Disaster Mitigation and Tax Parity Act to strengthen disaster resiliency.

• Advocating for Flood Insurance Reauthorization: Pushing for the reauthorization of the National Flood Insurance Program (NFIP) ahead of its September 30 expiration.

• Promoting Legal Reform: Supporting efforts to require disclosure of third-party litigation funding (TPLF) in civil lawsuits.

• Defending Crop Insurance: Opposing efforts to weaken the Federal Crop Insurance Program (FCIP) that supports America's farmers and ranchers.

Our participation in the Big “I” Legislative Conference reinforced the critical role that independent agents play in protecting American families, businesses, and communities.

InsurPAC TN: Amplifying Our Advocacy Efforts

Our success at both the state and federal levels is made possible through the continued support of InsurPAC TN, Insurors of Tennessee’s state political action committee. Contributions to InsurPAC TN enable us to build and sustain relationships with elected officials who understand the vital role independent agents play in Tennessee’s economy.

If you have not yet contributed this year, we encourage you to do so — regardless of the amount. Every contribution helps amplify our collective voice and ensures we have the tools necessary to defend and advance the independent agency system.

To contribute or learn more, please visit www.insurors.org or contact our team directly.

About the Author—Trey Moore is the government and legal consultant for Insurors. He operates Trey Moore Consulting in Nashville and formerly served as senior public policy counsel for one of Nashville’s largest law firms. Trey has over a decade of experience in representing clients before the Tennessee General Assembly and state government. u

Why Government Advocacy Matters

Advocacy in governmental affairs is crucial for the insurance industry, playing a pivotal role in shaping policies that impact the sector's operations and growth. The insurance industry is heavily regulated. These regulations can significantly affect how companies operate, the products they offer, and the prices they set. Effective advocacy ensures that the industry's voice is heard in legislative and regulatory processes, helping to create a balanced and fair environment.

One of the primary reasons advocacy is important is that it helps protect the interests of both insurers and policyholders. By engaging with policymakers, the industry can influence legislation that promotes stability and fairness. For instance, advocacy efforts can lead to the implementation of laws that prevent fraud, ensure solvency, and promote transparency, all of which are essential for maintaining consumer trust and confidence. Moreover, advocacy helps the industry navigate complex regulatory landscapes. Insurance companies must comply with a myriad of state and federal regulations, which can be challenging and costly. Through advocacy, the industry can work towards simplifying these regulations and fostering a more efficient regulatory framework.

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Association Update

Please Welcome These New Members to the Insurors of Tennessee!

Agency Membership

Clark & Company - Springfield

Chad Montgomery Insurance - Hendersonville

V&G Insurance LLC - Murfreesboro

Associate Membership

Frontline Insurance – Lake Mary, FL

Equipment Insurance International - Covington

Tennessee Receives Branch of the Year at Power of Gallagher Awards

Celebrating our Tennessee team for receiving “Branch of the Year” at this year's Power of Gallagher awards. Exciting news as our Kentucky Branch (Ryan Mitchell) was also recognized as an honoree! Additionally, we are thrilled to share that 2 of our producers made it to the top 20 in the company list:

Quay Stallworth #4 and Brent Daughrity #14!

Association Update

Meet Our Newest Staff Members

Nicholas Field is a passionate leader with expertise in program development, operations management, and community engagement. Originally from California and now based in Hendersonville, TN, he has built a career in leadership roles that emphasize strategic growth and inclusive programming. As Club Director at the Boys & Girls Club, he oversaw large-scale events, managed teams, and developed innovative programming to support youth development in Middle Tennessee. His experience spans education, recreation, and nonprofit management, where he excelled in strategic planning, volunteer engagement, and fostering inclusive environments. He will work as Education Program Manager.

Sharon Nettles joins Insurors as Manager of Member Engagement and Events. She is an experienced event and membership coordinator with over 8 years of expertise in organizing and managing a diverse range of events, from virtual webinars to large-scale expos. Her extensive background includes overseeing membership databases for nonprofit organizations, ensuring data accuracy, and driving member engagement and retention strategies.

Now, Nicholas is excited to bring his skills and experience to the Insurors of Tennessee, where he looks forward to driving impactful initiatives and supporting the organization's mission. Outside of work, he enjoys playing hockey, pickleball, and staying active, as well as spending time with his three dogs.

Sharon is known for her exceptional organizational skills, meticulous attention to detail, and ability to execute seamless events that meet the needs of both clients and participants. She thrives on connecting people and creating experiences that foster lasting relationships within the community. Outside of her professional life, Sharon is passionate about live music and enjoys attending concerts, spending quality time with her family, and caring for her two Chihuahuas. u

Broker Spotlight

Bailey Special Risks, Inc.

For 30 years Bailey Special Risks, Inc. (BSR) has been a trusted leader in the specialty insurance industry. Locally owned and operated in Tennessee, BSR is a Wholesale Insurance Broker that offers tailored insurance solutions for unique and hard-toplace risks. Their expertise spans Professional Liability, Management Liability, and Cyber insurance, making them a go-to partner for agents. BSR is also deeply committed to supporting the Insurors of Tennessee, reinforcing its dedication to the state's insurance community.

Leadership Spotlight: Sandy Hall & Vickie Harmon

At the helm of BSR is President Sandy Hall, a seasoned industry leader with more than 20 years’ experience and a Certified Insurance Counselor (CIC), Sandy has been instrumental in shaping BSR’s success through strong carrier relationships, innovative coverage solutions, and a client-first approach. In addition to leading BSR, Sandy is dedicated to educating industry professionals by teaching Continuing Education (CE) courses, helping agents and brokers stay informed on evolving insurance trends and best practices. Under Sandy’s leadership, BSR continues to thrive as a trusted partner for agents and brokers nationwide.

Joining Sandy in leading BSR is Vickie Harmon, Vice President & CFO, an integral part of the company's success. Vickie’s deep knowledge of the industry, strong technological expertise, and commitment to excellence help drive BSR’s mission to deliver top-tier service. In addition to her role at BSR, Vickie currently serves as President of the International Association of Insurance Professionals (IAIP), further showcasing her dedication to the advancement of the insurance industry.

Why Choose Bailey Special Risks?

• Industry Expertise: BSR brings decades of experience in specialty lines, ensuring that clients receive informed guidance and access to the best markets.

• Custom Solutions: With a focus on hard-to-place risks, BSR provides flexible, tailor-made coverage that meets the unique needs of businesses and professionals.

• Strong Carrier Relationships: BSR partners with top-rated insurance carriers to deliver reliable and competitive coverage options.

• Exceptional Service: The team at BSR is dedicated to providing quick turnarounds, responsive communication, and toptier support for their agency partners.

• Seamless Online Rating Capability: BSR is committed to providing agents with efficient and user-friendly tools. Their online rating platform allows agents to quickly obtain quotes and streamline the placement process for various specialty insurance products.

Let BSR help you place – Active Shooter, Allied Medical, A&E, Crime, Cyber, D&O, Data Breach, EPLI, E&O, Excess Professional, Kidnap/Ransom, Fiduciary, Media, Public Officials, Tenant Discrimination and more.

Contacts – 615-264-3977

Sandy Hall EXT 110# shall@bsrins.com

Vickie Harmon EXT 100# vharmon@bsrins.com

Blair Burdette EXT 170# bburdette@bsrins.com

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J.M. Wilson Promotion

Company Briefs

J.M. Wilson is pleased to announce the promotion of Natalie Staruch to Executive Property & Casualty Underwriter. She is responsible for underwriting a wide variety of new and renewal commercial risks, as well as strengthening relationships with carrier underwriters and independent insurance agents in our southern region. With an increased level of product knowledge, Natalie is a leader and resource to other underwriters in her department.

Natalie joined JM Wilson in 2021 as Property and Casualty Underwriter and was then promoted to a Senior Property and Casualty Underwriter in 2023. She has over 14 years of experience in the insurance industry. Natalie is a Florida State University graduate with a bachelor’s degree in insurance and risk management.

Arlington/Roe Named One of Indiana's 2025 Best Places to Work

Arlington/Roe was recently named one of the 2025 Best Places to Work in Indiana. This marks the 20th edition for the Indiana Chamber of Commerce initiative.

“This prestigious recognition would not have been possible without the teamwork and hard work of our associates,” said Chairman & CEO Jim Roe. “We are proud to be an organization with a history of upholding the Golden Rule as our guiding principle. Our associates embody the values of honesty, integrity and trust, which are at the heart of everything we do. Our success is measured by the success of our associates who make Arlington/Roe a wonderful place to work.”

The survey and awards program is designed to evaluate participating organizations and honor those with the highest levels of employee satisfaction and engagement.

Companies from across the state entered the two-part survey process to determine the Best Places to Work in Indiana. The first part consisted of evaluating each nominated company's workplace policies, practices, philosophy, systems and demographics. The second part consisted of an employee survey to measure the employee experience.

The combined scores determined the top companies and the final rankings. Workforce Research Group managed the overall registration and survey process in Indiana, analyzed the data and determined the honorees and rankings.

Mark Moitoso Joins ICW Group Insurance Companies as President

Moitoso to Lead Direct Underwriting and Operations for the $3.1B Company

ICW Group Insurance Companies, a leading group of property and casualty carriers, is pleased to announce the appointment of Mark Moitoso as President, effective today. In this role, Moitoso will oversee the company’s underwriting and shared services operations, with a focus on driving growth, product line expansion, and enhancing organizational efficiencies.

Moitoso brings a comprehensive knowledge of the property and casualty insurance industry to ICW Group with more than 35 years of experience leading successful teams and delivering customized solutions. He has extensive technical and operational experience, working within multiple functions throughout his career. He will take over the role of President from Kevin Prior, who will remain the company’s CEO.

“We’re excited to welcome Mark to our leadership team,” said Prior. “His vast experience and proven track record in delivering superior results made him an ideal choice to guide ICW Group to achieve our strategic growth initiatives while continuing to create the best insurance experience possible for our policyholder customers and valued agent partners.”

In addition to driving ICW Group’s business growth, Moitoso will oversee the company’s shared services operations and the more than 1,200 team members across multiple offices nationwide that serve policyholders and agents for its various product lines, including workers’ compensation and catastrophe.

“I am thrilled to join such a dynamic team committed to delivering exceptional customer service and product delivery,” said Moitoso. “ICW Group has a remarkable legacy of success, integrity, and sustainable growth. I look forward to leveraging my collective experience to build on ICW Group’s strong foundation and partner with the leadership team to take the company to new heights.”

Before joining ICW Group, Moitoso served as Executive Vice President, Risk Practices at Lockton Companies, working from the company’s offices in Kansas City and Atlanta. Prior to his tenure at Lockton, he spent 25 years with Liberty Mutual serving in various leadership roles. Moitoso is based out of ICW Group’s headquarters in San Diego. He is a Fellow of the Casualty Actuarial Society and a Member of the American Academy of Actuaries.

Company Briefs

Tivoli Theatre Receives $1 Million Donation for Major Renovations

Downtown Chattanooga’s iconic Tivoli Theatre is undergoing a significant transformation, and the community got an exclusive update on the exciting renovations during the Rotary Club meeting today.

The historic theatre, a cornerstone of Chattanooga’s cultural scene, is set to undergo extensive upgrades with a generous $1 million donation from the BlueCross BlueShield of Tennessee Foundation. This donation will be pivotal in funding the renovation of several key areas, including a larger lobby, improved ADA access, new elevators, and an upgraded air system. These changes will enhance the theatre’s accessibility, comfort, and overall experience for visitors.

Nick Wilkinson, CEO of the Tivoli Theatre Foundation, shared his excitement about the project, emphasizing the importance of such a renovation to the community. “Through the support of this art creation and the naming of the BlueCross BlueShield of Tennessee Foundation Stage at the Tivoli Theatre, we are investing in this community for generations to come.

It’s a testament to the foundation’s belief and investment in Chattanooga’s future,” said Wilkinson. Wilkinson also spoke passionately about the Tivoli Theatre’s role in the community, stating that it’s not just a performance venue but a vital space where people from all walks of life come together to create shared memories. “What makes places like the Tivoli important is that it’s one of the few places in our society today where people from all parts of Chattanooga—and even the country—come together. They sit next to each other, witness the magic of live performances, and experience something truly special,” he noted.

He went on to express his pride in the upcoming improvements, adding, “Chattanooga has long deserved a world-class arts center, and with this project, we’re proud to say that we will soon have one of the most exceptional cultural venues in our local community.”

The renovations will ensure that the Tivoli Theatre remains a central gathering place for the community for years to come, continuing to offer a wide variety of performances and cultural experiences. Thanks to the BlueCross BlueShield of Tennessee u

Member Socials in 2025

The calendar has flipped to 2025, and association events are filling up the months ahead for members across the state.

Aside from the upcoming Annual Convention in October and the Young Agents Conference in April, the Insurors of Tennessee is hosting a plethora of ‘Member Socials’ across the state. A list of upcoming Young Agent's Events can be found on page 52 of this publication.

These after work socials provide a great opportunity for association members to connect with each other as well as learn about relevant updates from our association staff. In recent years, these socials were focused on our Young Agents, but in 2025 the Young Agents are hosting these socials for all members to attend and engage with each other!

There have already been three member socials in March. Chattanooga, Jackson, and Memphis kicked things off with a bang as members were excited to engage with each other and develop new industry relationships.

In Chattanooga, ICW Group sponsored the member social at OddStory Brewing where members were able to enjoy some great weather and connect over some local craft brews.

In Jackson, Rock’n Dough Pizza and Brewery hosted a bevy of members with some tasty pizza and their own selection of beverages that enticed the crowd.

In Memphis, EMC Insurance sponsored the member social at Maroon Brew Co. which provided a new spot for some yet a familiar spot for others.

At each social, attendee members who have both established insurance careers and those who are brand new to the industry have made time to share their stories and ask questions about the many facets of the insurance industry.

The Insurors new Manager of Member Engagement and Events, Sharon Nettles said: “It is rewarding to offer the space for members in each region to connect and build relationships between one another. We saw a great turnout for each social and look forward to engaging more members at future socials!”

“It gives members the chance to reconnect more than once per year at our larger Convention,” said Nettles, “We hope to continually provide these opportunities for new and established members alike across the state!” u

Your BIG "I"

Letter to the Industry: 4 Pillars Driving ACT's Path Forward

BY Chris Cline, Executive Director, Big “I" Agents Council for Technology.

Some exciting things are happening at the Big “I" Agents Council for Technology (ACT) these days. In addition to celebrating our 25th anniversary of helping independent agencies and the industry understand and maximize InsurTech opportunities, ACT is amidst a strategic review and shift to reflect the rapid pace of change and the increasingly diverse needs of our members and the industry.

During Ivans Connect in September, ACT hosted a highly interactive session, “A Letter to the Industry." The concept was simple: Invite industry leaders from all major stakeholder groups—agents and brokers, carriers and technology providers—into the same room to create a common framework to forge a path ahead and facilitate engaging conversations.

Why? Simply put, it's time to change what we are talking about and how we are talking about it. This session was intended to help us generate a “letter to the industry" leveraging the insights from those in the room to shape how ACT can better enable critical conversations and offer insights to our members and stakeholders.

Nearly 100 attendees chose to participate in any or all of the facilitated roundtable discussions focused on data, connectivity, artificial intelligence (AI), and people and culture. These four topics are the focus of ACT's updated strategy. Feedback from attendees strongly supports that we are thinking about focusing on the right areas for the future.

At each table, ACT's carrier and technology partners facilitated an open and candid conversation using the same conversation points. Here are some of the key takeaways from each topic:

Data

There is universal agreement that data is a critical asset in making more accurate and efficient decisions. The general sentiment is that data is still too fragmented, sits in too many disparate systems—even in the same companies—and is difficult to transfer between systems and partners. Overall, the industry needs to come together for better standardization, efficiency and accuracy of data sharing, and a more common view of each other through transparency in data.

Connectivity

Integration between systems and tools is critical for efficiency and accuracy. Yet, there are still meaningful gaps. Although there is general awareness about new tools and capabilities,

there is a knowledge gap about what tools work together, what options exist in connecting systems, and the challenges that are created for all stakeholders when tools are built without a focus on connecting with others. Also, there is a strong desire for better coordination and communication among stakeholders, and the critical role of standardization in driving usability and security.

AI

Despite skepticism and concerns about what AI could mean to the industry, there is an overarching excitement and desire to learn more about ways to benefit. Even though available information about use cases and viable, commercially available AI-driven products is disjointed and inconsistent, nearly all stakeholders are aligned on the potential benefits of AI, such as increased efficiency, accuracy and growth, as well as the ability to handle routine and repeatable tasks, thereby enabling humans to focus on things that bring greater value. Ensuring that AI deployments are safe and aligned with a company's specific goals is key to future adoption.

People and culture

Focusing on people and culture is critical as we continue to navigate staffing challenges. Dynamics, such as remote work, generational preferences, disparate tools, digital expectations and different operating models, make it harder to find, hire, train and integrate staff.

Insurance will remain a relationship business but we must consider our team and customers while driving technology.

This is all great, actionable stuff. These agreed-upon needs and expectations should help us facilitate a new working group model to drive different conversations and beneficial outcomes for our independent agents and the industry. u

Agent Resources

When you're looking for the right technology solutions for your agency, turn to the Big 'I' Agents Council for Technology for help with remote work, disaster planning, assessing existing technology and more.

www.independentagent.com/ACT

Education Calendar

The Insurors of Tennessee offers education opportunities to member agents across a wide range of insurance specialties that satisfy individuals at many different experience levels. If you are looking to further your career, seeking a professional designation, or need to satisfy continuing education requirements, check out the variety of courses available. Additional course options and details of each class can be found online or by contacting Teresa Durham at tdurham@insurors.org or 615.515.2607.

Register for CISR & CIC at www.insurors.org under education. Classes with (*) have option for in person or webinar event.

CISR

5/8 Other Personal Lines Solutions Webinar

6/12 Commercial Casualty II Webinar

7/10 Insuring Personal Auto Exposures Webinar

8/21 Agency Operations Webinar

11/6 Commercial Property Webinar

CIC

5/19-20 Commercial Property * Nashville

6/25-26 Personal Lines* Nashville

8/6-7 Commercial Casualty * Webinar

Other

7/23-24 Ruble Graduate Seminar Nashville

10/1-2 Ruble Graduate Seminar Nashville

Additional courses for designation programs are offered on-demand at your own pace and as live webinars.

The National Alliance for Insurance Education & Research is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Suite 700, Nashville, TN, 37219-2417. Website: www.nasba.org. Advanced Curriculum Rating = 20 CPE Credits. For more information regarding administrative policies such as complaint and refund, please contact our offices at 800-633-2165.

Additional Courses

Additional courses are available On-Demand and as Live webinars at the IIABA Virtual University *check the VU site for course offerings, CE and pricing (independentagent.com/vu)

From The National Alliance (www.scic.com)

Choose from the following programs CIC, CRM, CISR, CPRM, CSRM, Dynamics, RGS, MEGA, PROFOCUS, WTH, Intro, Producer School, Ethics, Flood and other. Choose by topic, location, delivery method and/or date.

From The Institutes (ceu.com/customer/insurors-tn )

Insurors of Tennessee has partnered with CEU, powered by The Institutes, to provide you with relevant and convenient online insurance continuing education (CE) courses. Through our partnership with CEU, you will enjoy a 35% discount on any of CEU’s relevant, practical courses when you log in. More than 150 course topics.

ABEN Webcasts

(insurors.aben.tv)

The below are examples of the webcast classes that are available at insurors.aben.tv. View website for more.

THE NATIONAL ALLIANCE INFO MAP

Introductory Series

Map your career track and customize your learning experience by selecting the designations and course offerings that fit your needs. 2 2 1 1

The Introductory Series is a good choice for those interested in finding out more about the industry and industry fundamentals. The Dynamics Series, offers career-changing sales training. Providing a variety of pertinent topics, the William T. Hold Seminars are invaluable for expanding your insurance knowledge. The Dynamics Series can be used to meet update requirements across the designations. WTH Seminars satisfy update requirements for CISRs and CSRMs

The Certified Insurance Service Representative (CISR) designation provides quality insurance education geared toward customer service representatives, account executives, servicing agents, new producers, and other professionals. The Certified School Risk Manager (CSRM) designation fills a need for quality risk management education for those associated with schools.

3 3 4 3

The Certified Insurance Counselor (CIC) provides an in-depth, practical approach to education for agents and other insurance practitioners. The Certified Risk Manager (CRM) designation is recognized as being the foremost education available in the field of risk management. The Certified Personal Risk Manager (CPRM) designation yields the best training for meeting the needs of an affluent clientele.

The James K. Ruble Seminars are advanced programs that offer a variety of specialty topics. CICs, CRMs, and CPRMs can meet their annual updates with a Ruble seminar.

Meetings- Mark Your Calendars

Insurors of Tennessee 132nd Annual Convention

October 11-14, 2025

Big "I" Fall Conference

October 2025

Hilton- Memphis

Memphis

Southern Agents Conference

December 5-7, 2025

Grand Hyatt

Nashville

The Whitley

Atlanta Buckhead

Member Engagement Socials Hosted by the Young Agents

Details of upcoming Member Socials for 2025 will be released closer to the event date.

Members can stay up to date with our email communications by subscribing to our email lists. Login to your InfoHub profile to set your preferences. Contact Jake Smith with assistance with InfoHub login.

May 15 • Johnson City Member Social hosted by Young Agents • 4:30 PM - 6:30 PM

May 22 • Knoxville Member Social hosted by Young Agents • 4:30 PM - 6:30 PM

June 5 • Nashville Member Social hosted by Young Agents • 5:00 PM - 7:00 PM

June 12 • Jackson Member Social hosted by Young Agents • 4:30 PM - 6:30 PM

July 16 • Memphis Member Social hosted by Young Agents • 4:30 PM - 6:30 PM

July 17 • Jackson Member Social hosted by Young Agents • 4:30 PM - 6:30 PM

August 13 • Knoxville Member Social hosted by Young Agents • 4:30 PM - 6:30 PM

August 14 • Kingsport Member Social hosted by Young Agents • 4:30 PM - 6:30 PM

August 21 • Nashville Member Social hosted by Young Agents • 5:00 PM - 7:00 PM

September 4 • Chattanooga Member Social hosted by Young Agents • 4:30-6:30

All dates and locations subject to change.

Directory of Advertisers

Treasury Suspends Enforcement of Corporate Transparency Act

BY Raaed Haddad, Big “I" Director of Fed. Gov. Affairs

On March 2, the U.S. Department of Treasury announced that it will not enforce the Corporate Transparency Act (CTA) and any penalties or fines associated with the beneficial ownership information reporting rule under the existing regulatory deadlines.

In addition, the Treasury announced that it will issue a notice of proposed rulemaking that will narrow the rule's scope to foreign reporting companies only.

While the Big “I" successfully secured an exemption for insurance producing entities, many small businesses were not so fortunate and were preparing to comply with CTA requirements, which were scheduled to go into effect March 21. That reporting deadline had been delayed numerous times, creating significant confusion.

Data released by the Treasury's Financial Crimes Enforcement Network (FinCEN) and the National Federation of Independent Business (NFIB) estimated that CTA compliance of this new regulation would have cost an estimated 32.6 billion small businesses a staggering $22.7 billion in its first year and an additional $5.6 billion per year moving forward.

Without an exemption for independent insurance agencies, the beneficial ownership provision would have required agencies with fewer than 20 employees to file new reports on their beneficial ownership with FinCEN.

When FinCEN released its final rule, it adopted the insuranceproducer exemption. FinCEN specifically cited that it was persuaded by the arguments made by the Big “I" that this limitation did not advance the policy underlying this exemption and risked unduly burdening certain insurance producers.

Workers’ Compensation Insuran C e

For tH ose W H o Build o ur Communities

MidSouth partners with wholesale entities and select retail agencies across its service footprint. The company is always seeking opportunities to grow in ways that are sustainable and mutually beneficial.

+ Serving clients across sixteen states with expansion into additional states planned.

+ Common sense underwriting, exceptional service, responsive and fair claims settlement.

+ A Exceptional Financial Stability Rating® from Demotech, Inc.