“CONNECTING BUSINESSES WITH COMMUNICATION AND REMOTE WORKING SUPPLIERS, AND SHOWCASING THE LATEST TECHNOLOGY AND SERVICES IN THE SECTOR”
Velocity Events and Inspired Motive are incredibly excited to bring together The Communication Technology Expo and The Remote Working Expo to combine two incredibly important conversations that are leading the business world currently.
Our aim is to bring together solution providers and decision makers from across the UK, Europe, and the world to collaborate and showcase the next generation of innovations changing the Communication Technology and Remote Working industries.
We have a fantastic line-up of speakers, exhibitors, sponsors, and partners that will help you find the advantages you need as a business to stay ahead of your competitors.
This two day event will give you unrivalled solutions to help you achieve your goals whether you are working from the office, you have a distributed workforce, or you have adopted the hybrid working model. If it’s online, it’s at this event!
Please use this guide to learn more about the event, plan your time at the event and make sure that all of your questions are answered.
Interesting day at The Remote Workers Expo, part of the Business Revival Series. A captivating keynote from Jabra’s Richard Trestain on #hybridwork during the day, several conversations and added bonus meeting Dean Seddon and the Maverrik team in person - Simone Bini. Speechly App
REGISTER A FRIEND OR COLLEAGUE TO COME WITH YOU!
It was great to connect with so many like-minded businesses all with similar missions and values to improve wellbeing and people development
The Communication Technology Expo facilitates business between Communication Technology exhibitors and visitors, as well as showcasing the latest technology and services available to the sector.
This annual exhibition is dedicated to showcasing the latest and most innovative technologies in the communications technology sector.
Whether your business offers the latest software, Systems, Services or applications for communication and collaboration there is a space for you to speak with your customers face to face.
Remote working is undoubtedly the biggest employee lead change in the business world in the last ten years. The pandemic forced a new style of work and now we are returning to ‘normal’, workers are asking for change after proving how effective home, hybrid and remote working can be.
So don’t get left behind when the UK’s workforce are demanding remote options. Stay on top of new technologies, management styles and HR solutions.
With a lineup of the biggest names and brands within the business industry, you will leave with all the knowledge and power you need to keep your business competitive and profitable.
Magnus Falk
22nd March 12:45-1:15
Keynote Theatre 1
"REIMAGINING THE CUSTOMER EXPERIENCE WITH ZOOM"
James Dodkins
21st March 1:15-2:00
Keynote Theatre 1
"SIX SIMPLE STEPS TO ROCKSTAR CX"
22nd March 2:15-3:00
Keynote Theatre 1
"THE UNINTENTIONAL CONSEQUENCE OF LEADING TRANSFORMATIONS WITH TECHNOLOGY"
22nd March 11:15-11:45
Keynote Theatre 1
“FROM AGENT TO ADVOCATE: HOW TO SUPPORT YOUR FRONTLINE FOR MAXIMUM IMPACT”
22nd March 12:00-12:30
Keynote Theatre 1
"IMPORTANCE OF HR TEAMS & FINANCE TEAMS WORKING TOGETHER TO NAVIGATE YOUR COMPANY THROUGH THE RECESSION"
21st March 3:15-3:45
Keynote Theatre 1
"THE ROLE OF TECHNOLOGY IN THE FUTURE OF WORK"
Nerys Corfield
Dave D’Arcy
Toby Hough
Adam Wilson
Stephen Hackett
SCAN TO VIEW OTHER SPEAKERS
Please check our website or our alternative showguide for the Business Innovation Expo & Corporate Wellbeing Expo Keynote Speakers which include Ross Kemp, TikTok for Business and Mind
21st March 4:30- 5:00
Theatre 2
"A FRAMEWORK FOR IMPROVED EMPLOYEE MENTAL HEALTH AND WORKPLACE CULTURE"
22nd March 12:00-12:30 Keynote Theatre 2
"THE POWER OF DIGITAL MARKETING IN 2023"
"TAMING THE ZEDONK: ‘HORRIBLE’ HYBRIDS AND THE FUTURE WORKPLACE"
22nd March 1:30-2:00 Keynote Theatre 1
"CONVERSATIONAL AI: HOW SELF-SERVICE ENVIRONMENTS CAN OPTIMISE CUSTOMER ENGAGEMENT, DRIVE BUSINESS EFFICIENCY AND DELIVER EXCEPTIONAL CUSTOMER EXPERIENCE"
21st March 11:45-12:15 Keynote Theatre 1
"YOU’RE APPROACHING HYBRID WORKING ALL WRONG. HERE’S WHY"
21st March 12:30-1:00
Theatre 1
"RESEARCH REVEALED: VOICE OF THE CONTACT CENTRE CONSUMER"
Mark Wright
Andrew Berrie Andy Rawll
Dr Nicola Millard
Stephen Yap
We are making some exciting changes to the events for 2024 including new sponsorship options, branding changes and better ways for our exhibitors, sponsors and partners to interact with visitors! COMMUNICATION TECHNOLOGY EXPO
Our team are onsite for the whole event. If you would like to discuss getting your business involved in the next edition of this event please head to the sales office or give the team a call on Monday on 02045 186 000.
We offer options for all businesses of all sizes and budgets.
• Exhibiting
• Sponsorship
• Collaboration
• VIP Lounge
• Sponsored Meeting Rooms
• Awards Stage
• 1-2-1 zones
• Outdated IT holding back your business – Guaranteed tips to succeed
• Legacy IT Challenges – Stopping your business performing
Are you struggling with outdated legacy IT systems that are holding your business back? With the emergence of COVID-19, businesses have had to quickly adapt to the new normal of hybrid working and this has put a strain on existing IT infrastructures. Outdated legacy IT systems can slow down your business and prevent you from keeping up with the competition.
Ian will share his knowledge on the effect of COVID-19 on hybrid working and provide tips on how to transform your outdated legacy IT systems.
Scan this QR code to sign up for the Technology Transformation Group Workshop
At a glance… Speed Networking allows you to sit down with 40 other businesspeople to elevator pitch yourself and your business.
From these sessions you could meet a new mentor, an investor, a business partner or even just a friend in the industry. This is your opportunity to put yourself in front of the right people! Take it!
This is the perfect opportunity for any business person looking to expand their network quickly in order to gain advice, mentorship, connections, investors or even business friendships! Sign up now and kick start your network today!
SIX SIMPLE STEPS TO ROCKSTAR CX
TAMING THE ZEDONK: ‘HORRIBLE’ HYBRIDS AND THE FUTURE WORKPLACE
10,000+ Visitors 300+ Exhibitors 150 Workshops & Seminars
REIMAGINING THE CUSTOMER EXPERIENCE WITH ZOOM
FROM AGENT TO ADVOCATE: HOW TO SUPPORT YOUR FRONTLINE FOR MAXIMUM IMPACT
SIGN UP FOR YOUR SPEED NETWORKING SLOT TODAY!
The elevator pitch isn’t dead! Meet 40 other businesspeople and tell them why your business is so great in just a matter of minutes! Seats are limited so register today!
SEMINAR HALL 1
QWE GmbH, Afsar Khan
Integrate, Automate and Innovate – the path to successful Digital Transformation
Ross Johnston, Aculab
Improving EUX through Effective and Innovative Staff Communication
Hayley Barlow & Robert Hanrahan, DDC Outsourcing Solutions & mi Perform Empowering Distributed Teams
Matthew Tingate, KMS Lighthouse
How to measure the ROI of a knowledge management implementation
Lorraine Plenderleith & David Halfteck, Access IT Automation
Improving EUX through Effective and Innovative Staff Communication
SEMINAR HALL 2
SEMINAR HALL 1
Jaime Scott, Evaluagent
Why Auto-QA is the future of Agent Improvement and how to do it right…
Stephen Kennedy, eGain Corporation
Knowledge Hubs—The Missing Ingredient for Successful CX and Employee
Luc Cavelier, Bright Pattern
Cloud Contact Center Innovations: from Omnichannel to Omni-Enterprise CX
Dr Sridevi Kalidindi
SEMINAR HALL 3
Safety Nest Inc
Graham Keen, The Positive Profitability Co.
Optimising Staff Retention, Engagement and Discretionary Effort
Roger Theophanous, THEO TECHNOLOGIES LTD
How Technology Can Transform the Way We Work
Hannah Davies , Nimble Elearning Ltd
How to Get Remote Onboarding Right
Steve McSherry, Daktela
Goodbye People, Hello Technology?
Suhki Wahiwala, Business Boardroom
Say Bye Bye to Procrastination
Oliver Rowe, Fusion Communications
Panel Discussion: How to leverage telecoms technology platforms to ensure your employees and customers are fully connected
SEMINAR HALL 1
James O’Hare, LINK Mobility
The Winning KPI Missing from Your Communication Strategy
Martin Taylor, Content Guru Ltd
Excellent Customer Experience: The Power of Tech
Ring Central Adam Toms,OpenFin
SEMINAR HALL 2
Jasmine Huang & Moniek Tersmette, Innate Motion Group BV Only fierce empathy creates a thriving culture
Stephen Kennedy, eGain Corporation
Knowledge Hubs—The Missing Ingredient for Successful CX and Employee Experience Transformation
Matt Jennison, WorkMotion Building your infrastructure to hire talent anywhere in the world.
Moiz Saleh, GoToMarket HR Consultancy Ltd
Business Revival
Olga Valadon, Change Aligned Can Game-Based Learning Really Unlock Workplace Change?
Brian Frisk & Anton Kojouharov, TomCat Orange B.V. Embracing the Post Pandemic Remote Work Reality: Threats and Strategies
SEMINAR HALL 3
Michael Matania, Tough Cookie
Beyond Endurance: Building Resilience in a Burnout Pandemic
Mark Bradshaw, iPWC Ltd Workplace Consulting
Demystifying Hybrid Working for you, your employees and workplaces
Sam Jennings, Beauhurst
Using company data to personalise at scale
Greg Bateman MBA & Serena Guthrie MBE, Ayming
Retaining Belief in Uncertain Times
*Titles, speakers and in some cases timings subject to change. Our website is updated daily with the most up to date information regarding timings and speakers as well as onsite agendas and floorplans.
SEMINAR HALL 4
Alex Parkinson , RISE Fitness
6 Ways to Cultivate a Culture of Health in the workplace
Gary Baker & Simon Pardo, Sloane Curtis Solutions & Computer Care UK
How to cater for a remote workforce you never anticipated.
Stacy Clementson, Fleximize
Cash flow 101
Donna Obstfeld, DOHR Limited
Addressing the Elephant in the Room
Thom Dennis, Serenity in Leadership
How to Crack the Code to Move your Culture from Toxic to Healthy Lush Hampers
Kerri Forti, JLex Networks
Partners, partnerships and boundaries within business.
Common Ground
SEMINAR HALL 5
Jonny de Mallet Morgan, JC COMMUNICATE LTD (The Speakers Gym)
High Performance Conversations - Are they as hard as you think?
Lucie Ormerod, Your Thyme Ltd
Have we forgotten how to be healthy?
Bringing optimism and engagement to employee wellness
Dave Swis & Georgie Spurling, Arvra Wellness
Wellness - overcomplicated, impossible and expensive
Marcia Smythe, NeuroLeadership Institute
The Neuroscience of Psychological Safety
Lis Whybrow & Michelle Smith, Empower Workplace Solutions
Managing grief and bereavement in the workplace
Steve Martin, Agilistic Ltd
Balanced Diet of the Workload: How to create sustainable teams in your organisation. Reducing burnout, improving wellbeing, retaining the best people.
Eloise Cornes, OneWealth Ltd
Financial Wellbeing in a Cost-of-Living Crisis
June Brade, Be Well Support
Discover Calm in a Frantic World
John Kent, Brokerplan
Where to go when the banks say no – Alternative Funding
Mark Tindall, London School of Digital Business
Creating a workforce that cares as much as you do!
Forecoaching
Gurch Singh, Create Studios
Creating videos that matter: Boost Your Business Growth
Diversity in Business Panel, Bernie Davies
Continuation of Diversity in Business Panel
Julia Ngapo, Julia Ngapo Business Coaching
Mastering Your Mind Monkeys For Intentional Business Growth
SEMINAR HALL 5
Powerwave Fitness Hub
Kuumbia Nia, kuumbia Nia
How can we make work more meaningful?
Positive Imprint
Aidan Butler, The Pamper Lounge Corporate Laugh your way back to wellbeing
Sam Miller, Biosilico
The Benefits Of Micro-Breaks For Managing Long Covid In Employees
Claire Elmes, Inspire You
*Titles, speakers and in some cases timings subject to change. Our website is updated daily with the most up to date information regarding timings and speakers as well as onsite agendas and floorplans.
SEMINAR HALL 6
XPlain Training
BIE, Luna Customer Experience
What is Customer Experience? And Why do you Care?
James Barr, FORTIFIED IT
Achieving Cyber Resilience in an Economic Downturn
Derek Thomas, Montagna (Utility Warehouse)
You don’t grow a business, you grow people and people grow the business Teamart
Matthew O’Connor & Hamish Kerry, ARCH Website and App Scoping Masterclass
Phadera Flash, Property Means Business
Post Covid and Recession Proof No Money Down Property Strategies in 2023
Anthony Cronin, Flexiwage Employee Financial Wellbeing
SEMINAR HALL 7
Anna Goodwin, Heart Centred Business Marketing 101
Josh Jackman, ART HEALTH SOLUTIONS LTD
Olympics to the office: Applying elite sport principles to workplace wellbeing
Zoe Freeman, Mihaz Ltd
Remove the worries. Improve the structure. Find your joy.
Natalie Salkeld, Intellectual Property Office Intellectual Property (IP) Explained
Chris Lambert-Gorwyn, Heart Centred Business Get More Clients Now!
Maya Raichoora, Remap Mental Fitness
Build your mental fitness with visualisation
Geoffrey Yussouf, ZenGo Technologies Ltd
The Mental Health Crisis: How Employers Are Picking Up The Pieces
Chris Lambert-Gorwyn, Heart Centred Business Why Marketing Isn’t Enough
SEMINAR HALL 6
Peter Totterdill , Workplace Innovation Europe
Becoming an Employer of Choice
Catherine Best, Perfect Support Ltd
Supporting Loss and Change in the Workplace
Alison Winter, Cruse Bereavement Support
Putting bereaved customers first: Practices to improve the customer experience for bereaved people
Gabriella Ramsay-Smith, Atrium HR Consulting
Building a thriving culture to be megatrend ready
The British Occupational Hygiene Society
Carl Whitman & Chris Austin, HSE
HSE’s approach and proactive solutions to manage workplace stress
SEMINAR HALL 7
Jyotin Gambhir, SecureFLO, LLC
Data Security and Compliance – What is it?
Kelly Clark, Intellectual Property Office Intellectual Property (IP) Explained
Victoria Godfrey, DNA Pal
What is personalised health and why it is the future of health and wellbeing?
Jamie Read, The Voice Teacher Ltd
Voice in Business - making the human connection
Anna Goodwin, Heart Centred Business Get More Clients Now!
*Titles, speakers and in some cases timings subject to change. Our website is updated daily with the most up to date information regarding timings and speakers as well as onsite agendas and floorplans.
*Stand numbers subject to change. For most up to date information please refer to our website and onsite floorplans.
ART Health Solutions is creating a world with happier, healthier, and higher performing people.
+ + =
Physical health
Brain health
Mental health
Good wellbeing
By supporting your employees’ health and wellbeing, they’ll be able to perform at their best at work and at home We all feel good when we’re successful and by giving your employees the tools to succeed, you’ll be building a positive and enthusiastic work environment for all to enjoy
Want to find out more? Our Operations Director, Dr Josh Jackman will be speaking at Seminar hall 7, 15 March at 12pm
Our state-of-the-art software will analyse the data from each employee and deliver advice and support based on their individual needs. It’s like having a wellbeing coach in your pocket!
DRIVE TRUE ROI
400% Genesys customers can experience:
Increase in digital sales
AI engages customers at the right time and with the right resources and action.
25% Increase in agent productivity
Arm your agents with the tools and skills to amaze your customers.
100% Increase in digital sales
Discover lasting ROI from your contact centre in months, not years.
Find out more: www.genesys.com/uk
The shift away from voicecentric call centres to contact centres optimised for digital communications is advancing even further. Organisations must expand and optimise the channels customers want to use especially chat, text and messaging to handle an increading volume of digital conversations.
Whether you’re evaluating new products or staying up on the trends, you need to understand what’s driving rapid innovation. Here’s a look at what’s defining the essential capabilities that drive the contact centres of today and tomorrow.
Across industries, demand for information and assistance has sent customers support interaction volumes soaring. Organisations must set out to increase self-service and automation capabilities for employees and customers to help manage the influx.
Offering remote work and operations to provide global coverage and secure top talent has become a necessity. The shift from face-to-face interactions between agents and supervisors to an all-remote workforce further hightlights the need for effective engagement and management tools.
Collaboration technologies have brought teamwork to the digital world. And they meet a critical need to support daily operations. The shift to remote work puts technology at the centre of even the simplest tasks and communications.
Prioritising speed and customer experience calls for cloud technology. Older, on-premises contact centre solutions are inadequate in supporting the new remote model of contact centre operations. Organisations have accelerated adoption of modern cloud contact centre platforms for agility and resilience.
The experiences you create are just as important as the products or services you sell. Look for solutions that allow you to provide seamless experiences that consumers will remember — backed by a partner you can trust and a team that’s with you all the way.
See Genesys in action: www.genesys.com/uk
Theo Technologies Ltd is a SaaS innovation company with a clear vision of shaping the future of information technology.
Our Augment PUI system allows users to create Cloud PCs and access them from anywhere in the world.
Setting up and providing your employees with high-end PCs is made single with Augment PUI.
CAPEX & OPEX reduction. Easy management and scalability. Remote working support.
Augment PUI allows users to access high-end PCs, whilst minimising their environmental impact.
Minimise your I.T. power consumption Minimise carbon emissions. Minimise e-waste.
Access high-end PCs from any device, anywhere, at any time.
Up to 32 GiB of RAM & 16 CPUs. Up to 3 Gbps of internet speed. Increased Security. Minimised Latency.
Don't let distractions hold you back - use our FREE Productivity Guide Package to help you create a clear action plan, stay focused on your goals, execute your plan with precision, and achieve your goals in record time. Download now and take control of your success.
@RWE2023 @stand#88
Our mission is to create harmonious, productive and equal workplaces where leaders and their teams live and breathe the shared values of the business, with diversity and inclusion actively embedded at every level. Organisations thrive when people thrive
WHAT
EXECUTIVE COACHING
TEAM DEVELOPMENT & LEADERSHIP
STRATEGIC CONSULTING
KEYNOTE SPEAKING
TALK
Join CEO Thom Dennis on Wednesday at 2:15pm to hear how to thrive commercially whilst succeeding as an inspiring leader who empowers their team and themselves to produce a healthy and inclusive culture.
Leading Through the Void
We help organisations to realise and develop the full potential of their people, building emotionally intelligent leadership, creating a culture of innovation, becoming an employer of choice.
We are with you every step of the way, from diagnosing the challenge to celebrating real and sustainable gains.
And when you work with us, you become part of an international community of change leaders on our unique Fresh Thinking Labs platform, sharing experiences and accessing fresh insights from your peers.
www.workplaceinnovation.eu
Restricted to traditional channels
Frustrated with wait times
Multiple attempts and dead ends
Has to keep repeating themselves
has A choice of digital channels
No need to ever wait on hold
Reaches the right contact first time
Feels remembered and valued
“We came away… feeling better equipped to support our colleagues who may face stress and mental health concerns, while promoting a healthy mindset in the workplace.”
