corporate wellbeing expo 21st & 22nd March LEARN, NETWORK, COLLABORATE! BROUGHT TO YOU BY RUNNING ALONGSIDE REMOTE WORKING expo
WELCOME TO
THE BUSINESS INNOVATION EXPO & CORPORATE WELLBEING EXPO 2023!
We are incredibly excited to have put this event together to help businesspeople from across the UK, Europe and the world learn about new trends and conversations, network with other businesspeople, and collaborate with businesses, mentors and advisors from across the world of business. The keynote speaking lineup we have brought together really does encapsulate all areas of business: advising you on how to run a business ethically, efficiently and profitably, and inspiring you to create a business you love and run it the way you have always dreamed of.
Our exhibitors are industry leaders all providing products and services that promise to help your business run more skillfully and open up new avenues for development and profit. All businesspeople need to do research and development to keep their ventures alive, so why not utilise the exhibitors and speakers we have under one roof to ensure yours stays on top.
Please use this guide to learn more about the event, plan your time at the event and make sure that all of your questions are answered.
#BIE23 #CWE23 Running alongside #CTE23 #RWE23 BUSINESSREVIVALSERIES.CO.UK
Lots of great insights, masterclasses and fantastic to connect with so many businesses - The Unique Enterprises
REGISTER A FRIEND OR COLLEAGUE TO COME WITH YOU!
It was great to connect with so many like-minded businesses all with similar missions and values to improve wellbeing and people development
3 CONTENTS ABOUT 05 KEYNOTES 06 WORKSHOPS 10 SPEED NETWORKING 11 EVENT AT A GLANCE 12 SEMINAR AGENDA 14 PARTNERS 20 SPONSORS 21 EXHIBITOR LISTINGS 22 JOB BOARD 24 FLOORPLAN 26 It’s been insightful meeting a variety of businesses with different goals and visions. I’ve had some exciting conversations and have started some new relationships - Masterclassing
- BeCoaching
The Corporate Wellbeing Expo is designed to address the essential conversation going on in the world of business at the moment surrounding the importance of keeping your employees happy, healthy and efficient.
The pandemic created a demand for employers to readdress and restructure their HR departments, provide more regular employee support check ins, and introduce wellbeing activities. Mental Health has never been more important so get involved in the conversation at The Corporate Wellbeing Expo!
Small businesses across the UK are having to compete more than ever in order to stay profitable and because of this, ensuring that you are doing adequate research and development with credible companies, and networking with the right people has never been more important!
So join us at The Business Innovation Expo where you have the opportunity to learn, network and discover everything you need to know to take the business world by storm!
corporate wellbeing expo
KEYNOTE SPEAKERS
22nd March 2:15-3:00
Keynote Theatre 2
A SPECIAL CHAT WITH BAFTA WINNING DOCUMENTARY FILMMAKER ROSS KEMP ABOUT SOME OF THE MOST DANGEROUS ADVENTURES OF HIS CAREER SO FAR…
21st March 11:45-12:15
Keynote Theatre 2
"KICKSTART YOUR TIKTOK FOR BUSINESS JOURNEY"
22nd March 12:45-1:15
Keynote Stage 1
"REIMAGINING THE CUSTOMER EXPERIENCE WITH ZOOM"
21st March 11:00-11:30
Keynote Theatre 2
"WANT A TALK THAT INSPIRES ACTION? YOU WANT BRAD BURTON."
21st March 3:15-3:45
Keynote Theatre 1
"THE ROLE OF TECHNOLOGY IN THE FUTURE OF WORK"
21st March 1:15-2:00
Keynote Stage 1
"SIX SIMPLE STEPS TO ROCKSTAR CX"
Ross Kemp Katey McElroy Brad Burton James Dodkins Magnus Falk Adam Wilson Stephen Hackett"A FRAMEWORK FOR IMPROVED EMPLOYEE MENTAL HEALTH AND WORKPLACE CULTURE"
"20 SHADES OF BUSINESS" 21st March
"TAMING THE ZEDONK: ‘HORRIBLE’ HYBRIDS AND THE FUTURE WORKPLACE"
"HOW TO GROW AND TAKE YOUR BUSINESS TO A MULTI-MILLION EXIT" Adrienne
"PERFORMANCE WELLBEING"
“FROM AGENT TO ADVOCATE: HOW TO SUPPORT YOUR FRONTLINE FOR MAXIMUM IMPACT”
Ian Dickson
Jamie Christoforou
Herbert
Dave D’Arcy
Andrew Berrie
Dr Nicola Millard
2:15-3:00
11:15
4:30-5:00
21st March 2:45-3:15 22nd March 11:15
2
3:30-4:15
22nd March 12:45
1:15
KEYNOTE STAGE SPONSOR *Titles, speakers and in some cases timings subject to change. Our website is updated daily with the most up to date information regarding timings and speakers as well as onsite agendas and floorplans.
Keynote Stage 1 22nd March
- 11:45 Keynote Stage 1 21st March
Keynote Stage 2
-11:45 Keynote Stage
21st March
Keynote Stage 2
-
Keynote Stage 2
KEYNOTE SPEAKERS
Diversity in Business Panel
IF DIVERSITY IS SO GREAT, WHY AREN’T MORE OF US ENGAGING WITH IT?
21st March, 1:15-1:45, Keynote Stage 2
Mark Wright
22nd March 12:00-12:30
Keynote Stage 2
"THE POWER OF DIGITAL MARKETING IN 2023"
Nerys Corfield
22nd March 2:15-3:00
Keynote Stage 2
"THE UNINTENTIONAL CONSEQUENCE OF LEADING TRANSFORMATIONS WITH TECHNOLOGY"
Sadie
Restorick
Simon
Scott-Nelson
21st March 12:30-1:00
Keynote Stage 2
"UNPLUG: DISRUPTING DIGITAL BURNOUT"
Lee Williams
Peter
Terry-Brown
21st March 11:45-12:15
Keynote Theatre 1
"YOU’RE APPROACHING HYBRID WORKING ALL WRONG. HERE’S WHY"
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21st March 2:00-2:30
Keynote Theatre 2
"SMASH IT! THE ART OF GETTING WHAT YOU WANT"
21st March 4:00-4:30
Keynote Stage 1
“BUSINESS BLUNDERS AND BLOODY GREAT IDEAS”
KEYNOTE
Toby Hough
22nd March 12:00-12:30
Keynote Theatre 1
"IMPORTANCE OF HR TEAMS & FINANCE TEAMS WORKING TOGETHER TO NAVIGATE YOUR COMPANY THROUGH THE RECESSION"
22nd March 3:00-3:45
Keynote Stage 2
"THE 3 BIGGEST PROBLEMS WITH STARTING A CONSUMER PRODUCTS BUSINESS AND HOW TO OVERCOME THEM"
Zaheer Gilani
21st March 11:00-11:30
Keynote Stage 1
"GENESYS DIGITAL & AI CX INNOVATIONS IN ACTION"
21st March 12:30-1:00
Keynote Stage 1
"RESEARCH REVEALED: VOICE OF THE CONTACT CENTRE CONSUMER"
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John Attridge
Anthony Fletcher
Alison Edgar MBE
Stephen Yap
STAGE SPONSOR
*Titles, speakers and in some cases timings subject to change. Our website is updated daily with the most up to date information regarding timings and speakers as well as onsite agendas and floorplans.
WORKSHOPS
TECHNOLOGY TRANSFORMATION GROUP
• Outdated IT holding back your business – Guaranteed tips to succeed
• Legacy IT Challenges – Stopping your business performing
Are you struggling with outdated legacy IT systems that are holding your business back? With the emergence of COVID-19, businesses have had to quickly adapt to the new normal of hybrid working and this has put a strain on existing IT infrastructures. Outdated legacy IT systems can slow down your business and prevent you from keeping up with the competition.
Ian will share his knowledge on the effect of COVID-19 on hybrid working and provide tips on how to transform your outdated legacy IT systems.
Scan this QR code to sign up for the Technology Transformation Group Workshop
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Ian Turfrey
SPEED NETWORKING
SCAN THIS QR CODE TO SIGN UP FOR A SPEED NETWORKING SESSION!
HOSTED BY 4N SPEED
At a glance… Speed Networking allows you to sit down with 40 other businesspeople to elevator pitch yourself and your business.
From these sessions you could meet a new mentor, an investor, a business partner or even just a friend in the industry. This is your opportunity to put yourself in front of the right people! Take it!
This is the perfect opportunity for any business person looking to expand their network quickly in order to gain advice, mentorship, connections, investors or even business friendships! Sign up now and kick start your network today!
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EVENT AT A GLANCE
A SPECIAL CHAT WITH BAFTA WINNING DOCUMENTARY FILMMAKER ROSS KEMP ABOUT SOME OF THE MOST DANGEROUS ADVENTURES OF HIS CAREER SO FAR
Katey McElroy
KICKSTART YOUR TIKTOK FOR BUSINESS JOURNEY
Diversity in Business Panel
IF DIVERSITY IS SO GREAT, WHY AREN’T MORE OF US ENGAGING WITH IT?
All of our seminars are CPD accredited meaning that you are not only taking part in insightful seminar sessions at #CWE23 & #BIE23 you are also earning valuable professional development points!
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Ross Kemp
13 SIGN UP FOR YOUR SPEED NETWORKING SLOT TODAY! The elevator pitch isn’t dead! Meet 40 other businesspeople and tell them why your business is so great in just a matter of minutes! Seats are limited so register today! WANT A TALK THAT INSPIRES ACTION? YOU WANT BRAD BURTON Brad Burton EXHIBITOR HIGHLIGHTS 10,000+ 300+ 150 VISITORS EXHIBITORS WORKSHOPS & SEMINARS
SEMINAR AGENDA
SEMINAR HALL 1
QWE GmbH, Afsar Khan
DAY ONE, 21st March
Integrate, Automate and Innovate – the path to successful Digital Transformation
Ross Johnston, Aculab
Improving EUX through Effective and Innovative Staff Communication
Hayley Barlow & Robert Hanrahan, DDC Outsourcing Solutions & mi Perform Empowering Distributed Teams
Matthew Tingate, KMS Lighthouse
How to measure the ROI of a knowledge management implementation
Lorraine Plenderleith & David Halfteck, Access IT Automation
Improving EUX through Effective and Innovative Staff Communication
SEMINAR HALL 2
SEMINAR HALL 1
Jaime Scott, Evaluagent
Why Auto-QA is the future of Agent Improvement and how to do it right…
Stephen Kennedy, eGain Corporation
Knowledge Hubs—The Missing Ingredient for Successful CX and Employee
Luc Cavelier, Bright Pattern
Cloud Contact Center Innovations: from Omnichannel to Omni-Enterprise CX
SEMINAR HALL 3
Safety Nest Inc
Graham Keen, The Positive Profitability Co.
Optimising Staff Retention, Engagement and Discretionary Effort
Roger Theophanous, THEO TECHNOLOGIES LTD
How Technology Can Transform the Way We Work
Hannah Davies , Nimble Elearning Ltd
How to Get Remote Onboarding Right
Steve McSherry, Daktela Goodbye People, Hello Technology?
Suhki Wahiwala, Business Boardroom
Say Bye Bye to Procrastination
Oliver Rowe, Fusion Communications
Panel Discussion: How to leverage telecoms technology platforms to ensure your employees and customers are fully connected
Sponsored by
Sponsored by 11:00 11:30 12:30 - 1:00 1:15 - 1:45 2:00 - 2:30 2:45 - 3:15
11:00 - 11:30 11:45 - 12:15 12:30 - 1:00 4:15 - 4:45 11:15 - 11:45 12:00 - 12:30 12:45 - 1:15 1:30 - 2:00 2:15 - 3:00 3:15 - 3:45 4:00 - 4:30
Dr Sridevi Kalidindi
SEMINAR AGENDA DAY TWO, 22nd March
SEMINAR HALL 1
James O’Hare, LINK Mobility
The Winning KPI Missing from Your Communication Strategy
Martin Taylor, Content Guru Ltd
Excellent Customer Experience: The Power of Tech
Ring Central Adam Toms,OpenFin
SEMINAR HALL 2
Jasmine Huang & Moniek Tersmette, Innate Motion Group BV Only fierce empathy creates a thriving culture
Stephen Kennedy, eGain Corporation
Knowledge Hubs—The Missing Ingredient for Successful CX and Employee Experience Transformation
Matt Jennison, WorkMotion Building your infrastructure to hire talent anywhere in the world.
Moiz Saleh, GoToMarket HR Consultancy Ltd
Business Revival
Olga Valadon, Change Aligned Can Game-Based Learning Really Unlock Workplace Change?
Brian Frisk & Anton Kojouharov, TomCat Orange B.V. Embracing the Post Pandemic Remote Work Reality: Threats and Strategies
SEMINAR HALL 3
Michael Matania, Tough Cookie
Beyond Endurance: Building Resilience in a Burnout Pandemic
Mark Bradshaw, iPWC Ltd Workplace Consulting
Demystifying Hybrid Working for you, your employees and workplaces
Sam Jennings, Beauhurst
Using company data to personalise at scale
Greg Bateman MBA & Serena Guthrie MBE, Ayming
Retaining Belief in Uncertain Times
*Titles, speakers and in some cases timings subject to change. Our website is updated daily with the most up to date information regarding timings and speakers as well as onsite agendas and floorplans.
Sponsored by Sponsored by 11:00-11:30 11:45 - 12:15 12:30 - 1:00 1:15 - 1:45
11:00 - 11:30 11:45 - 12:15 12:30 - 1:00 1:15 - 1:45 2:00 - 2:30 2:45 - 3:15
11:15
11:45 12:45 - 1:15 2:15 - 3:00 3:15 - 3:45
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SEMINAR AGENDA
SEMINAR HALL 4
Alex Parkinson , RISE Fitness
6 Ways to Cultivate a Culture of Health in the workplace
DAY ONE, 21st March
Gary Baker & Simon Pardo, Sloane Curtis Solutions & Computer Care UK
How to cater for a remote workforce you never anticipated.
Stacy Clementson, Fleximize
Cash flow 101
Donna Obstfeld, DOHR Limited
Addressing the Elephant in the Room
Thom Dennis, Serenity in Leadership
How to Crack the Code to Move your Culture from Toxic to Healthy
Lush Hampers
Kerri Forti, JLex Networks
Partners, partnerships and boundaries within business.
Common Ground
SEMINAR HALL 5
Jonny de Mallet Morgan, JC COMMUNICATE LTD (The Speakers Gym)
High Performance Conversations - Are they as hard as you think?
Lucie Ormerod, Your Thyme Ltd
Have we forgotten how to be healthy?
Bringing optimism and engagement to employee wellness
Dave Swis & Georgie Spurling, Arvra Wellness
Wellness - overcomplicated, impossible and expensive
Marcia Smythe, NeuroLeadership Institute
The Neuroscience of Psychological Safety
Lis Whybrow & Michelle Smith, Empower Workplace Solutions
Managing grief and bereavement in the workplace
Steve Martin, Agilistic Ltd
Balanced Diet of the Workload: How to create sustainable teams in your organisation. Reducing burnout, improving wellbeing, retaining the best people.
Eloise Cornes, OneWealth Ltd
Financial Wellbeing in a Cost-of-Living Crisis
June Brade, Be Well Support
Discover Calm in a Frantic World
Sponsored by 11:15 - 11:45 12:00 - 12:30 12:45 - 1:15 1:30 - 2:00 2:15 - 3:00 3:15 - 3:45 4:00 - 4:30 4:45- 5:15 11:15 - 11:45 12:00 - 12:30 12:45 - 1:15 1:30 - 2:00 2:15 - 3:00 3:15 - 3:45 4:00 - 4:30 4:45- 5:15
SEMINAR AGENDA DAY TWO, 22nd
SEMINAR HALL 4
John Kent, Brokerplan
Where to go when the banks say no – Alternative Funding
Mark Tindall, London School of Digital Business
Creating a workforce that cares as much as you do!
Forecoaching
Gurch Singh, Create Studios
Creating videos that matter: Boost Your Business Growth
Diversity in Business Panel, Bernie Davies
Continuation of Diversity in Business Panel
Julia Ngapo, Julia Ngapo Business Coaching
Mastering Your Mind Monkeys For Intentional Business Growth
SEMINAR HALL 5
Powerwave Fitness Hub
Kuumbia Nia, kuumbia Nia
How can we make work more meaningful?
Positive Imprint
Aidan Butler, The Pamper Lounge Corporate Laugh your way back to wellbeing
Sam Miller, Biosilico
The Benefits Of Micro-Breaks For Managing Long Covid In Employees
Claire Elmes, Inspire You
*Titles, speakers and in some cases timings subject to change. Our website is updated daily with the most up to date information regarding timings and speakers as well as onsite agendas and floorplans.
11:15 - 11:45 12:00 - 12:30 12:45 - 1:15 1:30 - 2:00 2:15- 2:45 3:15 - 3:45
March
Sponsored by 11:15 - 11:45 12:00 - 12:30 12:45 - 1:15 1:30 - 2:00 2:15 - 3:00 3:15 - 3:45
SEMINAR AGENDA DAY ONE, 21st March
SEMINAR HALL 6
XPlain Training
BIE, Luna Customer Experience
What is Customer Experience? And Why do you Care?
James Barr, FORTIFIED IT
Achieving Cyber Resilience in an Economic Downturn
Derek Thomas, Montagna (Utility Warehouse)
You don’t grow a business, you grow people and people grow the business
Teamart
Matthew O’Connor & Hamish Kerry, ARCH Website and App Scoping Masterclass
Phadera Flash, Property Means Business
Post Covid and Recession Proof No Money Down Property Strategies in 2023
Anthony Cronin, Flexiwage Employee Financial Wellbeing
SEMINAR HALL 7
Anna Goodwin, Heart Centred Business Marketing 101
Josh Jackman, ART HEALTH SOLUTIONS LTD
Olympics to the office: Applying elite sport principles to workplace wellbeing
Zoe Freeman, Mihaz Ltd
Remove the worries. Improve the structure. Find your joy.
Social Eyes 4 Life
Karene Lambert-Gorwyn, Heart Centred Business Get More Clients Now!
Maya Raichoora, Remap Mental Fitness
Build your mental fitness with visualisation
Geoffrey Yussouf, ZenGo Technologies Ltd
The Mental Health Crisis: How Employers Are Picking Up The Pieces
Karene Lambert-Gorwyn, Heart Centred Business
Why Marketing Isn’t Enough
Sponsored by 11:15 - 11:45 12:00 - 12:30 12:45 - 1:15 1:30 - 2:00 2:15 - 3:00 3:15 - 3:45 4:00 - 4:30 4:45- 5:15 11:15 - 11:45 12:00 - 12:30 12:45 - 1:15 1:30 - 2:00 2:15 - 3:00 3:15 - 3:45 4:00 - 4:30 4:45- 5:15
SEMINAR AGENDA DAY TWO, 22nd March
SEMINAR HALL 6
Peter Totterdill , Workplace Innovation Europe Becoming an Employer of Choice
Catherine Best, Perfect Support Ltd
Supporting Loss and Change in the Workplace
Alison Winter, Cruse Bereavement Support
Putting bereaved customers first: Practices to improve the customer experience for bereaved people
Gabriella Ramsay-Smith, Atrium HR Consulting
Building a thriving culture to be megatrend ready
The British Occupational Hygiene Society
Carl Whitman & Chris Austin, HSE
HSE’s approach and proactive solutions to manage workplace stress
SEMINAR HALL 7
Jyotin Gambhir, SecureFLO, LLC
Data Security and Compliance – What is it?
Kelly Clark, Intellectual Property Office Intellectual Property (IP) Explained
Victoria Godfrey, DNA Pal
What is personalised health and why it is the future of health and wellbeing?
Jamie Read, The Voice Teacher Ltd Voice in Business - making the human connection
Anna Goodwin, Heart Centred Business Get More Clients Now!
*Titles, speakers and in some cases timings subject to change. Our website is updated daily with the most up to date information regarding timings and speakers as well as onsite agendas and floorplans.
Sponsored by
11:15 - 11:45 12:00 - 12:30 12:45 - 1:15 1:30 - 2:00 2:15 - 3:00 3:15 - 3:45
11:15 - 11:45 12:00 - 12:30 12:45 - 1:15 1:30 - 2:00 3:15 - 3:45
PARTNERS
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SPONSORS
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OUR EXHIBITORS
22 NAME STAND NAME STAND The Institute of Telecommunications Professionals Office 4 Garden EM360 Safety Nest Inc. Kingswood Media The Positive Profitability Co. THEO TECHNOLOGIES LTD GoToMarket HR Consultancy Ltd Business Data Group Ltd TomCat Orange B.V. Home Grown Club Innate Motion Group BV Change Aligned Sunday ReuniVous AnotherBOT IP Telecom Bulgaria LTD LINK Mobility Bright Pattern Socialrel8 Ltd ZVC UK LTD QWE GmbH Aculab Genesys Telecommunications - Laboratories - Europe Limited Jabra eGain Corporation 8x8 UK DICOTA HiBob WorkMotion Myles Wellbeing Silverlining Convergence Nimble Elearning Ltd Bernie Davies Global LTD Westminster Business Council London Business Journal Cordless Vonage TECHNOLOGY TRANSFORMATION GROUP Access IT Automation The Colleges Partnership Ltd Openfin Inc DDC Outsourcing Solutions KMS Lighthouse Odigo CX Solutions 28 30 34 36 38 40 44 48 54 56 60 86 88 98 102 110 112 114 130 134 140 144 148 150 152 156 158 172 174 176 178 180 182 196 198 200 214 220 232 240 244 248 252 256 260 262 264 266 280 286 288 290 292 294 296 298 300 302 304 328 332 334 336 338 340 342 350 352 354 356 366 370 382 386 396 398 404 408 410 420 422 424 426 428 430 432 434 444 446 448 460 Teamart Tide platform ltd Intellectual Property Office RingCentral UK Astec IT Content Guru Limited BBX Europe Sales LTD Blindspot AI ViDrate GoBe Robots Expressive Media Ltd (Your Business Magazine) iPWC Ltd Workplace Consultants M Hussain Chartered Certified Accountants Fusion Communications Simple Secure Finance Foodles MethodWorx Ltd Create Studios DATAQUEST GROUP LIMITED M3 Publishing CoinCorner ForeCoaching Ltd DocuSign ARCH IMSM LTD Fleximize Daktela UK Montagna (Utility Warehouse) Property Means Business Consort Strategy Ltd T/A Elevated JLex Networks Mihaz Ltd RenewaBlox Ltd Alva Labs AB Vanity Studios Raffingers Bulk Mobiles London School of Digital Business Beauhurst Sales Consult Modern Woman SecureFLO, LLC Steer Your Business Phonic Media Ltd The Female CEO CEO Today
*Stand numbers subject to change. For most up to date information please refer to our website and onsite floorplans.
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OUR EXHIBITORS
NAME STAND NAME STAND 462 466 470 472 474 478 484 486 492 495 498 502 506 510 522 524 526 530 538 540 544 548 552 554 556 558 560 576 578 594 596 600 604 608 612 616 620 624 628 632 642 644 646 648 650 652 Startups Magazine The CPD Group Performa IT Limited Lush Hampers Phoneta 4NRG baseone Brokerplan Academy Sloane Curtis Solutions Workplace Innovation Europe Titan Partners LUNA CUSTOMER EXPERIENCE CONSULTANTS LTD FORTIFIED IT Common Ground Heart Centred Business 1 Stop Data Untap Pacswitch Globe Telecom Limited Serenity in Leadership XPlain Training Business Boardroom Abstract PR Your Business Community The Voice Teacher Ltd Julia Ngapo Business Coaching Cymphony DOHR Limited The Women In Business Expo (Hub Exhibitions) Family Office Zero to Exit Ltd Ayming kuumba Nia Arvra Wellness Technogym Agilistic Ltd INCORPORE LIMITED Be Well Support Nutripath LTD Nestle Professional OneWealth Ltd Social Eyes 4 Life Global Media DNApal.ME Ltd Biosilico Inspire You Tillu 658 660 662 664 666 668 670 672 674 676 678 680 682 684 688 692 704 726 728 730 732 734 738 742 744 746 748 752 754 758 760 762 764 768 772 774 776 778 CGrowth Mindset Coaching Atrium HR Consulting The Speakers Gym Henry Dannell ART HEALTH SOLUTIONS LTD Sculpt Pilates &SISTERS Tough Cookie Play Dead London Your Thyme Ltd RISE Fitness NeuroLeadership Institute Positive Imprint Flexiwage Powerwave Fitness Hub Cruse Bereavement Support Great British Workplace Wellbeing Awards Remap Mental Fitness Media 7 KIND Mental Health Royal Society for Public Health Healthy You Ltd / MindYourself App ZenGo Technologies Ltd HSE EAPA - The Employee Assistance Professionals Association Perfect Support Ltd Engage For Success MIND Move For Wellness 21 Andy’s Man Club The Pamper Lounge Corporate Mental Health & Wellbeing Show B2B Growth Hub Visualytes Ltd Range Nine LTD Journal Magazine Oliver Myles Events LTD Wellbeing In Action
JOBS BOARD
LOOKING FOR A JOB IN YOUR INDUSTRY BUT STRUGGLING TO MEET THE RIGHT PEOPLE?
Bring your business card and pin it to our jobs board for the opportunity to meet your future employer!
There are 1000s other businesspeople at this event, don't miss this opportunity to put yourself out there.
You can find the jobs board next to the speed networking area.
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NOTES
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FLOORPLAN
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3 752 6m² 3 3 356 9m² 8 5 Seminar 6 40m² 12 6 12 6 Speed Networking / 72m² 3 728 6m² 2 732 4m² 3 742 6m² 3 744 6m² 3 754 6m² 3 758 6m² 3 770 6m² 3 774 6m² 3 2 778 6m² 3 26 6m² 3 2 14 6m² 4 6 4 6 134 24m² 12 6 12 6 Networking / Coffee 72m² 2 3 508 6m² 2 3 498 6m² 3 2 502 6m² 2 3 524 6m² 2 3 526 6m² 3 3 628 9m² 2 3 270 6m² 6 4 6 4 140 24m² 3 3 252 9m² 3 3 620 9m² 3 3 624 9m² 2 3 493 6m² 2 3 538 6m² 3 2 530 6m² 3 3 618 9m² 3 3 622 9m² 2 2 658 2 4 654 8m² 2 3 278 6m² 6 6 6 6 150 36m² 3 6 3 248 18m² 3 2 382 6m² 4 3 3 264 12m² 2 3 386 6m² 3 3 6 506 18m² 2 3 396 6m² 3 3 364 9m² 3 3 492 9m² 2 3 400 6m² 3 3 360 9m² 2 3 402 6m² 4 2 282 8m² 2 2 286 4m² 3 3 242 9m² 6 6 6 6 158 36m² 2 3 350 6m² 2 3 354 6m² 2 3 486 6m² 3 2 490 6m² 2 3 540 6m² 2 3 536 6m² 1 3m² 3 3 608 9m² 2 3 294 6m² 6 4 6 4 Workshop 2 TECHNOLOGY TRANSFORMATION GROUP 24m² 3 3 228 9m² 3 3 232 9m² 3 3 296 9m² 3 3 292 9m² 3 3 472 9m² 3 3 468 9m² 2 3 340 6m² 3 3 420 9m² 3 2 422 6m² 2 3 424 6m² 3 3 336 9m² 2 3 426 6m² 2 6 2 478 12m² 2 3 674 6m² 2 3 670 6m² 2 3 302 6m² 6 4 6 4 174 24m² 3 6 3 220 18m² 3 3 304 9m² 3 3 300 9m² 3 3 596 9m² 3 3 600 9m² 2 3 470 6m² 3 2 554 6m² 2 3 558 6m² 3 3 594 9m² 2 3 682 6m² 2 3 678 6m² 5 6 5 6 550 30m² 2 3 410 6m² 5 8 Seminar 3 40m² 2 3 666 2 3 662 3 3 616 9m² 3 3 612 9m² 2 4 98 8m² 8 6 8 6 260 48m² 3 3 114 9m² 2 2 6 118 12m² 2 3 106 6m² 3 2 110 6m² 3 3 144 9m² 3 3 148 9m² 3 3 156 9m² 2 6 2 90 12m² 3 3 164 9m² 6 4 6 4 610 24m² 3 3 626 9m² 3 2 522 6m² 3 3 630 9m² 2 3 650 6m² 3 3 632 9m² 2 3 646 6m² 2 3 520 6m² 3 3 4 676 12m² 3 2 642 6m² 2 3 776 6m² 3 2 656 6m² 2 3 760 6m² 2 3 644 6m² 2 3 772 6m² 2 3 652 6m² 3 3 4 660 12m² 2 3 684 6m² 3 3 3 128 9m² 3 3 3 16 9m² 2 3 3 24 6m² 2 3 3 32 6m² 2 3 48 6m² 3 2 44 6m² 2 3 88 6m² 2 3 92 6m² 2 3 40 6m² 2 3 366 6m² 3 3 6 172 18m² 3 3 598 9m² 2 3 84 6m² 3 2 466 6m² 2 3 560 6m² 3 2 86 6m² 3 3 176 9m² 3 3 180 9m² 2 3 82 6m² 2 4 56 8m² 2 3 462 6m² 2 3 564 6m² 2 3 80 6m² 2 3 434 6m² 2 3 428 6m² 3 3 332 9m² 2 3 432 6m² 3 3 328 9m² 3 2 58 6m² 3 60 6m² 3 66 6m² 3 3 484 9m² 3 2 406 6m² 3 3 488 9m² 2 3 408 6m² 3 3 352 9m² 2 3 182 6m² 3 54 6m² 3 748 6m² 3 2 578 6m² 7.5 2 704 15m² 11 9 9 Keynote 1 99m² 12 9 9 Keynote 2 108m² 3 576 6m² 2 3 692 6m² 2 3 730 6m² 3 2 680 6m² 2 3 734 6m² 3 4 3 664 12m² 3 2 746 6m² 2 3 668 6m² 2 3 370 6m² 3 2 266 6m² 4 6 4 6 384 24m² 6 8 8 Seminar 7 48m² 2 3 210 6m² 3 2 178 6m² 2 3 214 6m² 2 3 722 6m² 3 2 688 6m² 2 3 726 6m² 2 3 334 6m² 3 2 298 6m² 2 3 338 6m² 2 3 556 6m² 3 2 474 6m² 2 3 552 6m² 3 196 6m² 3 198 6m² 2 3 200 6m² 2 3 342 6m² 3 4 3 290 12m² 2 3 548 6m² 2 3 544 6m² 2 3 764 6m² 3 2 648 6m² 2 3 768 6m² 5 8 Seminar 1 40m² 3 18 6m² 3 22 6m² 2 3 444 6m² 3 446 6m² 3 448 6m² 2 450 4m² 2 3 404 6m² 3 3 6 280 18m² 3 3 256 9m² 3 2 36 6m² 2 3 42 6m² 2 3 30 6m² 3 38 6m² 3 34 6m² 3 2 28 6m² 3 766 6m² 3 762 6m² 3 3 152 9m² 5 8 Seminar 2 40m² 3 3 392 9m² 3 2 398 6m² 3 2 672 6m² 2 3 738 6m² 3 2 504 6m² 2 3 512 6m² 2 3 510 6m² 3 3 160 9m² 2 2 102 4m² 4 3 780 12m² 4 3 782 12m² 3 2 430 6m² 3 3 460 9m² 3 3 464 9m² 3 3 112 9m² 2 3 604 6m² 3 3 244 9m² 4 3 240 12m² 3 4 288 12m² 2 2 52 2 3 740 6m² 8 5 Seminar 5 40m² 8 5 Seminar 4 40m² 2 3 50 6m² 2 3 362 6m² 3 2 274 6m² 2 3 365 6m² 2 3 527 6m² 3 2 495 6m² 2 3 525 6m² 3 2 3 23 6m² 3 2 3 25 6m² 3 4 3 262 12m² 3 3 3 12 9m² 3 3 3 8 9m² 6 6 6 6 122 36m² 3 3 258 9m² 3 3 254 9m² 3 2 3 2 3 3.5 2 2 3 2 2 2 2 2 3 2 2 2 2 3 3 2 2 2 2 2 2 2 Sponsored By HIBOB Sponsored By Zero To Exit Sponsored By RingCentral Sponsored By eGain Corp Sponsored By Wellity Sponsored By Heart Centred Business 2.5 3 2 3 3 4 3 3 2.5 2 3 3 2 2 3 3 3 2 2 4 4 2 4 3.5 3.5 3 3.5 3 3.5 Corporate Wellbeing Expo Communication Technology Expo Remote Working Expo 2 2.5 2.5 2 2.5 2 2.5 2 2 2 3 Mobile Wall Manoeuvering Space - 500mm Wide Zone From Each Face - TO BE KEPT CLEAR AT ALL TIMES Mobile Wall Manoeuvering Space - 500mm Wide Zone From Each Face - TO BE KEPT CLEAR AT ALL TIMES S6 Mobile Wall Manoeuvering Space 500mm Wide Zone From Each Face TO BE KEPT CLEAR AT ALL TIMES Mobile Wall Manoeuvering Space 500mm Wide Zone From Each Face TO BE KEPT CLEAR AT ALL TIMES Entrance S7 3 2 Business Innovation Expo 4N SPEED
NOTES
27
28 Feeling a little lost? Odigo is a leading Contact Centre as a Service provider. We are the missing piece. The essential tool that you need to fulfil your customer needs and make your CX work harder. Join our CXperts at stand 260 to find out how we can improve your customer service management. Research Revealed: Voice of the Contact Centre Consumer Join Stephen Yap, Research Director for the CCMA 12:30 | Tuesday 21st | Keynote Stage 1 We can show you CCaaS solutions aren't just about connecting calls they're about connecting with customers and meeting their needs, anytime, anywhere and on any channel. Find out more about using CCaaS for CX in our resource library. Visit our stand - 260
ART Health Solutions is creating a world with happier, healthier, and higher performing people.
+ + =
Physical health
Brain health
Mental health
Good wellbeing
By supporting your employees’ health and wellbeing, they’ll be able to perform at their best at work and at home We all feel good when we’re successful and by giving your employees the tools to succeed, you’ll be building a positive and enthusiastic work environment for all to enjoy
Want to find out more? Our Operations Director, Dr Josh Jackman will be speaking at Seminar hall 7, 15 March at 12pm
Our state-of-the-art software will analyse the data from each employee and deliver advice and support based on their individual needs. It’s like having a wellbeing coach in your pocket!
CONNECT WITH CUSTOMERS WITH EMPATHY DELIVER AMAZING EXPERIENCES,
DRIVE TRUE ROI
400% Genesys customers can experience:
Increase in digital sales
AI engages customers at the right time and with the right resources and action.
25% Increase in agent productivity
Arm your agents with the tools and skills to amaze your customers.
100% Increase in digital sales
Discover lasting ROI from your contact centre in months, not years.
Find out more: www.genesys.com/uk
30
Digital engagement
The shift away from voicecentric call centres to contact centres optimised for digital communications is advancing even further. Organisations must expand and optimise the channels customers want to use especially chat, text and messaging to handle an increading volume of digital conversations.
KEY CONTACT CENTRE TECHNOLOGY TRENDS
Whether you’re evaluating new products or staying up on the trends, you need to understand what’s driving rapid innovation. Here’s a look at what’s defining the essential capabilities that drive the contact centres of today and tomorrow.
AI and automation
Across industries, demand for information and assistance has sent customers support interaction volumes soaring. Organisations must set out to increase self-service and automation capabilities for employees and customers to help manage the influx.
Remote work enablement
Offering remote work and operations to provide global coverage and secure top talent has become a necessity. The shift from face-to-face interactions between agents and supervisors to an all-remote workforce further hightlights the need for effective engagement and management tools.
Collaboration tools
Collaboration technologies have brought teamwork to the digital world. And they meet a critical need to support daily operations. The shift to remote work puts technology at the centre of even the simplest tasks and communications.
Cloud adoption
Prioritising speed and customer experience calls for cloud technology. Older, on-premises contact centre solutions are inadequate in supporting the new remote model of contact centre operations. Organisations have accelerated adoption of modern cloud contact centre platforms for agility and resilience.
BE READY FOR THE FUTURE
The experiences you create are just as important as the products or services you sell. Look for solutions that allow you to provide seamless experiences that consumers will remember — backed by a partner you can trust and a team that’s with you all the way.
See Genesys in action: www.genesys.com/uk
31
Genesys and the Genesys logo are registered trademarks of Genesys. © 2023 Genesys. All rights reserved.
Theo Technologies Ltd is a SaaS innovation company with a clear vision of shaping the future of information technology.
Our Augment PUI system allows users to create Cloud PCs and access them from anywhere in the world.
Business
Setting up and providing your employees with high-end PCs is made single with Augment PUI.
CAPEX & OPEX reduction. Easy management and scalability. Remote working support.
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Augment PUI allows users to access high-end PCs, whilst minimising their environmental impact.
Minimise your I.T. power consumption Minimise carbon emissions. Minimise e-waste.
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@RWE2023 @stand#88
Our mission is to create harmonious, productive and equal workplaces where leaders and their teams live and breathe the shared values of the business, with diversity and inclusion actively embedded at every level. Organisations thrive when people thrive
WHAT
EXECUTIVE COACHING
TEAM DEVELOPMENT & LEADERSHIP
STRATEGIC CONSULTING
KEYNOTE SPEAKING
TALK
Join CEO Thom Dennis on Wednesday at 2:15pm to hear how to thrive commercially whilst succeeding as an inspiring leader who empowers their team and themselves to produce a healthy and inclusive culture.
RETREAT
Leading Through the Void
LIMITED NUMBERS SEPTEMBER 25-30 GUATEMALA
VISIT US AT STAND 538
CULTURAL INTELLIGENCE WE DO hello@serenityinleadership.com www.serenityinleadership.com
How to Crack the Code to Move your Culture from Toxic to Healthy
Designed for successful and aspiring leaders, this retreat takes you on a journey of self-exploration and discovery. It is an experiential deep-dive for those who want to explore themselves, their leadership skills and what drives them. By seeing yourself afresh, prepare to lead others by learning how to lead yourself anew in the challenging environments of today and tomorrow.
ENGAGE. QUESTION. COLLABORATE. INNOVATE.
We help organisations to realise and develop the full potential of their people, building emotionally intelligent leadership, creating a culture of innovation, becoming an employer of choice.
We are with you every step of the way, from diagnosing the challenge to celebrating real and sustainable gains.
And when you work with us, you become part of an international community of change leaders on our unique Fresh Thinking Labs platform, sharing experiences and accessing fresh insights from your peers.
www.workplaceinnovation.eu
YOUR LOCAL IT SERVICES COMPANY DELIVERING HIGH QUALITY PERSONALISED SERVICE FOR OUR PARTNERS INCREASE EFFICIENCY REDUCE IT COSTS EMPLOYEE SATISFACTION I T S U P P O R T C L O U D S E R V I C E S C Y B E R S E C U R I T Y C O N S U L A T A N C Y w w w . a s t e c i t . c o m 020 3802 6525 C A L L U S N O W : T H E U L T I M A T E S E R V I C E T H R O U G H A D V A N C E S I N T E C H N O L O G Y
WE’RE ON A MISSION TO CREATE 1000 HEART CENTRED MILLIONAIRES WOULD YOU LIKE TO BE ONE OF THEM? Grow Your Business Grow Yourself Come along to one of our Masterclasses or visit our stand for a 1:1 chat and explore how you could become one of our heart centred millionaires. At Heart Centred Business we typically work with women who are running a six-figure business and working all hours for not enough profit. We help them grow their business from six to seven figures and free up their time so they can re-create a life outside of work. If you would like to become one of our heart centred millionaires, let’s talk and explore what’s possible. Email hello@heartcentredbusiness.com or call +44 (0)333 987 4245 now and set up a complimentary Business Growth Session today.
37
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39
Restricted to traditional channels
Frustrated with wait times
Multiple attempts and dead ends
Has to keep repeating themselves
has A choice of digital channels
No need to ever wait on hold
Reaches the right contact first time
Feels remembered and valued
42
Visit us at stand 280 to grab your free CX comic and see the technology that can help turn your customer experience around.
Transform customer experience with e ortless, advanced communications
43
of us
experienced poor mental health at work*. This needs to change. We’re Mind and we’re here to fight for better mental health. We provide information, training, eLearning, Workplace Wellbeing Index and consultancy services to help you create a mentally healthy workplace.
came
Scan the QR code or visit our web pages for more information. * Index Insights, 21/22
57%
have
“We
away… feeling better equipped to support our colleagues who may face stress
and
mental health concerns, while promoting a healthy mindset in the workplace.”
SEE YOU IN 2024!
BUSINESSREVIVALSERIES.CO.UK
SNAP A PIC AND LET US KNOW YOU'RE ENJOYING THE EVENT!
#BIE23 #CWE23
