




Leadership is not about titles, positions, or owcharts. It is about one life inuencing another.





Leadership is not about titles, positions, or owcharts. It is about one life inuencing another.
Leadershipexcellencetranscendsmeremanagerialcompetence.Thetruly
exceptionalpossessararegift:theabilitytoinspire.Thistransformative qualitystemsfromapowerfulcombinationofvisionarythinking, purposefulmission,andunwaveringintegrity
Visionaryleadersseebeyondthepresent,paintingavividpictureoffuture possibilities.Theychallengethestatusquo,pushingboundariesandencouraging innovation.Thisforward-thinkingapproachignitespassionanddrivesteamsto achievewhatonceseemedimpossible.
Aclearsenseofpurposeprovidesthefoundationforinspirationalleadership. Greatleadersarticulateacompellingmissionthatresonateswiththeirteam's valuesandaspirations.Thissharedgoalcreatesunity,fosteringacollective commitmenttosuccess.
Integrityformsthebedrockoftrust,anessentialelementinanyleader-follower relationship.Leaderswhoconsistentlydemonstratehonesty,transparency,and ethicalbehaviorearnrespectandloyalty.Theiractionsspeaklouderthanwords, settingapowerfulexampleforotherstoemulate.
Theimpactofinspirationalleadershipextendsfarbeyondimmediateresults.It cultivatesacultureofsuperiority,empoweringindividualstoreachtheirfull potential.Teammembersbecomemoreengaged,creative,andresilientinthe faceofchallenges.
Ultimately,leadershipbrillianceisaboutunleashingthepotentialwithinothers. Bycombiningvision,purpose,andintegrity,exceptionalleadersdon'tjust manage–theytransform,leavingalastinglegacyofpositivechange.
Initslatestedition, “Top Eminent Leader to Watch in 2024” InsightsSuccess showcasesthestoryofavisionaryleaderwhoisdrivingnoveltyanddirectingthe futureofthemodernindustrywithherexceptionalleadershiptraits.
Asyouflipthroughthepagesofthisedition,you'llencounterataleofresilience, purpose,andboldnessinthefaceofadversity Youwilllearnhowthisleader overcamechallenges,seizedopportunities,andultimatelytransformedtheir organizationsandindustriesforthebetter
So,diveinandletyourselfbeinspiredbythestoryofthisremarkableleaderwho ismakingwavesintheworldofbusiness.Herjourneyandhervowtofineness andpassionforrevolutionissuretoleavealastingimpression.
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- Roy T. Bennett
Innovationbreedsopportunity,butit'scollaborationthat nurturestrueingenuity,"assertsSheetalPratik,the versatileDirectorofEngineering,Data,and AnalyticsatNatWestGroup.Herforward-thinking perspectiveonharnessingtechnologyasacatalystfor transformationiscreatingaculturewhereleadersfearlessly embraceitspotential.
AnalumnaoftheesteemedBirlaInstituteofTechnology, oneofIndia'spremiertechnologyschools,Sheetalwas instilledwithapassionforleveraginginnovationtosolve complexchallengesfromanearlyage.Thismindsethas servedherwellinherintegralroleatNatWest,wheresheis leadingDataEngineeringplatformoperationswithinthe dataandanalyticsorganizationandinitiativesfocusedon enhancingcustomerexperienceattheintersectionofdata, analytics,andmanyprogressivetechnologies.
However,Sheetalrecognizesthattruetechnological disruptionrequiresmorethanjustintelligentsystems,it demandsanopenenvironmentwherecollaborative expertisecanflourish."Myvisionistofosterasecurespace wheresmartpeoplefromdiversebackgroundsfeel empoweredtosolveproblemsandpushboundarieswithout constraints,"sheexplains.
UnderSheetal'sguidance,multipledataplatformshave emergedandhavebecomeindustrypioneers,mobilizing cross-functionalteamstoreimaginelegacyprocesses throughatechnologicallens.Herdata-drivenapproach, leanprocesses,focusonfastconceptsinthecashcycle,and abilitytoextractvaluableinsightsthatinformstrategic decision-makingenablehertostreamlineoperationsand servecustomersbetter.Meanwhile,herevangelismfor secure,federateddataimplementationsispilotingbusiness empowermentthroughtechnologyanddata.
Mostimportantly,Sheetalintendstocontinueherfocusin hernewroleoncultivatingNatWest'shumancapitalas muchasitstechnologicalcapabilities."Innovationsare meanttoaugmenthumaningenuity,notreplaceit,"she insists.Thismindsetpermeatesherleadershipphilosophy ofprovidingamplegrowthopportunities,autonomy,and psychologicalsafetyforhertalentedengineeringteams.
Lookingahead,Sheetalenvisionstechnology's transformativepotentialextendingfarbeyondarchaic businessconventions."We'rejustscratchingthesurfaceof howexponentialtechnologiescanenhanceproblemsolving,security,sustainability,andourcollectivehuman
experience,"shesaysexcitedly.Withherinspirational leadershipcatalyzingitstechnologicalevolution,sheis excitedtocontributetoNatWestGroup,asitcontinuesto deliversustainablelong-termvalueforitsshareholders usingdataandtechnology
Sheetal'sjourneyinthetechnologysectorbeganwitha simpleyetpowerfulmotivation:theabilitytosolve complexproblemsandmakeasignificantimpact.Fueledby apassionforstrategicimprovementhonedduringher MasterofBusinessAdministration,shequicklyrealizedthe immenseopportunitytounderstandbusinesschallengesand leveragetechnologytosolvethem.Herproblem-solving skills,nurturedbyherfather,thelateSudhirSeraphim,an educationistspecializinginMathandPhysics,laidastrong foundation.Hetaughthertosolveproblemsusingfirst principlesandinstilledinherpatience,persistence, resilience,innovation,andtheabilitytonavigate complexityfromayoungage.
Sheetal'smother,Mrs.SharletSeraphim,playedanequally vitalroleinshapinghermindset.Astrong,well-read,and fearlesswoman,sheimpresseduponSheetalthebeliefthat shecouldachieveanything.Innovationwasadailypractice forhermother,whooptimallyutilizedlimitedresources, makingsustainabilityawayofliferatherthanabuzzword. Hersister,Mrs.SuvigyaSeraphimRaj,anHRleaderbased outofCanada,andherpaternalaunt,Dr.RinaSeraphim Deen,aneconomistbyprofession,havebeenhersoul sisters,providingsupportandencouragementeveninher toughesttimes.
RaisedinanorthIndianfamilyfromBihar,Sheetalisthe fourthgenerationofwell-educatedwomen.Hergreatgrandmotherwasaprofessor,hergrandmother,Mrs.Evelyn Lawrence,ranasuccessfuleducationalinstitution,andher motherwasaneducationistinthehumanities.Education hasbeenanon-negotiablepillarinherfamily.Herpaternal grandmother,Ms.MarySeraphim,apresident-awarded educationistspecializinginSanskrit,ensuredSheetal excelledacademically
Sheetal'schildren,AkshatandAshi,havesupportedher dreamsbygrowingintoindependentandmature individuals.Herlifepartner,Mr.NishantPratik,hasbeen herbestfriend,mentor,andally,alwayspushingherto excelandbehappy.Hisattitudeofallowingpeopleto followtheirpathsandsupportingthemfullyhasdeeply
impactedtheirfamilyvalues,fosteringacultureoftrust, support,andtransparency.
Herupbringinginajointfamily,dailystruggles,and experiencesofforgivenessandcompromisehave profoundlyinfluencedherunderstandingofhuman emotions.Educatedatoneofthebestschoolsinhertown, St.Joseph’sConvent,Patna,andlateratNotreDame Academy,Patna,Sheetallearneddiscipline,values,andthe importanceofplayingfair.Observingthenunsruna successfulinstitutionandadministrationinspiredher deeply
Aftercompletingherseniorsecondaryeducation,Sheetal movedtostudyandworkindifferentpartsofIndiaand aroundtheglobe,broadeningherhorizonsandmakinghera betterhuman.Herfamily'slegacyandherearlyeducation aredeeplyingrainedinherDNA.Shewasfortunateto attendSt.Stephen’sCollege,Delhi,forPhysicshonors, whereshemetherlifepartner,Nishant.Aftertheirfirstyear together,theytransitionedtoBirlaInstituteofTechnology, Mesra,whichfurthernurturedhertechnologicalmindset.
Sheetal'spostgraduatediplomainbusinessadministration fromtheInstituteofManagementTechnology,Ghaziabad
(IMTG)wasauniquejourneypost-marriageand motherhood.Balancingmotherhood,ademanding technologyconsultingcareer,andherstudiesrequired perfecttimemanagement.Hermother-in-law,Mrs.Purnima Prasad,providedunwaveringsupportduringthistime.The coursetaughtheressentialbusinessconceptsandthe importanceoftakinghelp,buildingmentalstrength,and lettinggoofperfectionattimes.
Withover20yearsofprofessionalexperience,Sheetal's careerspansrolesatOracleIndia,COLT,NaviSite,Syntel, Mphasis,RelianceJioPaymentsBank,SaxoBank,and Adidas.Hermantraof"beingcomfortableinbeing uncomfortable"hasguidedherthroughdiversechallenges. Alongtheway,leadersandfriendshaveinspired, motivated,andmentoredher,playingsignificantrolesin herjourney.
Historically,technologicalinnovationslikeelectricity,the telephone,andtheairplanehavebeentransformative, changingthewaypeoplelive.Thisisthepowerof technologythatkeepsSheetalenergizedeveryday Today, weareatasimilarinflectionpointwithGenerativeAIand Blockchain.Sheetalisfascinatedbyhowtechnologycan transformtraditionalbusinessmodels,optimizeprocesses, andcreatenewopportunities.
Sheetal sees technology evolving in several ways to further enhance its ability to deliver business value:
Problem-Solving:Technologyprovidespowerfultoolsto solvecomplexbusinesschallenges,whetherit's streamliningprocesses,improvingefficiency,orenhancing customerexperiences.
• Innovation:Technologyisconstantlyevolving, presentingnewopportunitiesforinnovation.Whether it'sAI,blockchain,ortheInternetofThings(IoT), theseadvancementsofferexcitingpossibilitiesfor drivingbusinessvalue.
• Data-drivenInsights:Theproliferationofdatafrom varioussources,includingIoTdevices,socialmedia, andsensors,willprovidebusinesseswith unprecedentedinsightsintomarkettrends,customer behavior,andoperationalperformance.Advanced analyticstoolswillempowerorganizationstoextract actionableintelligencefromlargedatasets,enabling informeddecision-makingandproactivestrategies.
• CollaborativeTechnologies:Collaborationtoolsand platformswillcontinuetoevolve,enablingseamless communicationandcollaborationamongteams, regardlessofgeographicallocation.Virtualreality (VR),augmentedreality(AR),andmixedreality (MR)technologieswillfurtherenhanceremote collaboration,enablingimmersiveexperiencesand virtualworkspaces.
• BlockchainandTrust:Blockchaintechnologywill playasignificantroleinenhancingtrustand transparencyinbusinesstransactions,supplychains, anddigitalecosystems.Byprovidingimmutableand decentralizedledgers,blockchaincanstreamline processes,reducefraud,andimproveaccountability acrossvariousindustries.
• Cybersecurity:Withtheincreasingdigitizationof businessprocessesandthegrowingsophisticationof cyberthreats,cybersecuritywillremainatoppriority
fororganizations.Advancedsecuritymeasures,such asAI-driventhreatdetection,encryption,andzerotrustarchitectures,willhelpsafeguarddata,systems, andintellectualproperty
• EthicalandSustainablePractices:Businesseswill increasinglyprioritizeethicalandsustainablepractices intheiroperations,drivenbyconsumerdemand, regulatoryrequirements,andsocialresponsibility. Technologywillplayacrucialroleinenabling sustainableinnovations,suchasrenewableenergy solutions,circulareconomyinitiatives,andecofriendlysupplychains.
• Throughherwork,Sheetalrealizesthatsheispartof somethingmuchlarger,contributingtoa transformativeperiodintechnologythatisshapingthe futureofbusinessandsociety.
Leadinghigh-performingteamsacrossdiversesectors
requiresablendofleadershipskills,adaptability,anda deepunderstandingoftheuniquechallengesand opportunitieswithineachsector.Here'showSheetal approachesitandthestrategiessheusestoensuretheir success,realizingsheispartofsomethingmuchlarger.
Sheetalbelievesthatahighlymotivatedteamcanachieve extraordinaryresults.ShehasleveragedPinkTheoryasa guideline,focusingonenablingpeopletobecome intrinsicallymotivated.AccordingtoPinkTheory,intrinsic motivationisbasedonthreekeyfactors:Autonomy, Mastery,andPurpose.Bycreatingteamsthatare autonomous,equippedwithresourcesforcontinuous learningandskillmastery,andunderstandingtheirpurpose andimpactwithinthebiggerpicture,Sheetalfostersselfmotivatedteams.
Settingupahigh-performingteamalsorequiresadapting andswitchingbetweendifferentleadershipstylesdepending ontheteamformationstageandproductdevelopment needs.Sheetalutilizesvariousleadershipstyles,including:
• DemocraticLeadership
• AutocraticLeadership
• TransformationalLeadership
• TransactionalLeadership
• BureaucraticLeadership
• ServantLeadership
• ReverseLeadership
Additionally,Sheetalemphasizestheimportanceof establishingafeedbackcultureandagrowthmindset. Creatinganecosystemofexperimentation,providingasafe space,andencouragingcontinuousfeedbacknurtures thoughtleadershipandofferseveryoneopportunities withoutthefearoffailureandrejection.
Moreover,adoptingreverseleadershiphasbeenparticularly rewardingforSheetal.Thisapproachpromotesleading fromthebottomup,fosteringinclusivityandcollaboration. Itempowersallteammemberstolead,evenwithouta traditionalleader’slabel,therebyorganicallydeveloping futureleaders.
Bycombiningthesemechanismswithacommonvision, sharedgoals,gamificationwithmeasuredOKR conversations,andregularformal/informaldiscussions, Sheetalhassuccessfullycreatedaunifiedandhighperformingteam.Herrealizationthatsheispartof somethingmuchbiggerdriveshercommitmentto continuousimprovementandcollectivesuccess,makinga significantimpactwithinherorganizationandbeyond.
Overher20yearsofexperience,Sheetalhashadnumerous opportunitiestoleadandshapevariousengineering platforms.However,hermostfulfillingand transformationaljourneywascreatingtheDataWorkbench, abank-widedatagovernanceplatformforoneofthe leadingEuropeanbanks.Thisprojectcoincidedwiththe revolutioninthedataindustrybroughtaboutbythe introductionofDataMeshbyZhamakDehghani.Data Meshisasocio-technicalapproachtobuildingafederated dataarchitecture,leveragingadomain-oriented,self-serve design.ItborrowsfromEricEvans’theoryofdomaindrivendesignandManuelPais’andMatthewSkelton’s theoryofteamtopologies.
Sheetalwasentrustedtoleadthisinitiative,startingwitha blankslateintermsofrequirements,tools,andprocesses. Atthetime,therewasnoprovenimplementationglobally, noproduction-levelimplementations,andnosingletool designedtoaccomplishthis.Thechallengewastosolvethe complexitywithinaveryleanbudget,withnoroomfor error
Withgreatsponsorshipfromthebusiness,supportfrom pioneeringstakeholders,partnershipswiththeright consultants,andmentorshipfromhermanager,Sheetal effectivelycuratedtheplatform.Shespentextensivetime brainstormingwithdataexpertsworldwide,learning,listing outrisks,identifyingpossibletechnologiesandtools,and engagingwiththerightpeople.Theyadoptedafast-track developmentapproachtocreatequickly,failfast,and incorporateregularfeedbacksessionsandcourse corrections.
Oneofthemajorchallengeswasachievingcultural alignmentastheytransitionedfromacentralizedsetuptoa federatedone.Therewasconsiderableresistance,whichis commontoanytransformativeprogram.Thispresentedan opportunitytoempathizewithpeopleandsetup educationalandculturalsessionsemphasizinglargergoals.
Byovercomingthesechallenges,Sheetal'sleadershipin creatingtheDataWorkbenchnotonlyadvancedthebank's datagovernancecapabilitiesbutalsopositionedherasa pivotalfigureintheevolvinglandscapeofdata management.Herworkonthisprojectunderscoresher
abilitytonavigatecomplex,unchartedterritoriesanddrive significanttechnologicalandculturaltransformation.
Sheetalbelievesthatinnovationandcollaborationare integralpartsofasuccessfulculture.Sheunderstandsthat thefoundationofbothliesincreatingasafespacewhere peoplefeelsecureandfearless.Innovation,accordingto Sheetal,stemsfromtheabilitytorecognizeconstraintsand findwaystoovercomethem.Itinvolvesamindsetofhyperautomation,whereonecontinuouslyidentifiesbottlenecks inbusinessprocessesandusestechnologyandthought leadershiptobreakthroughthesebarriers.Thisbehavioris oftencultivatedbyleadingbyexample,empoweringothers, andmaintainingconstantcommunicationaboutpossible improvements.
Collaboration,ontheotherhand,isrootedinagrowth mindset.Itflourisheswhenpeoplearefocusedonlarger goals,followpullratherthanpushmechanisms,andbuild relationshipsbasedontrust.Sheetalhasfoundthat
sometimestheseelementsnaturallyexistwithinateam,but moreoftenthannot,itrequiresaconsciouseffort.Shehas implementedcandidcommunication,training,gamification, andconstantfeedbacktofosterthisculture.
Tofacilitateeffectivecollaboration,Sheetalleverages varioustoolsandtechnologies,suchasJIRA,Kahoot, Menti,Teams,Slack,GoogleTools,andMiro.Thesetools helpcreateanenvironmentwhereteammemberscan collaborateseamlesslyandefficiently.Byprioritizing innovationandcollaboration,Sheetalhassuccessfully cultivatedaculturethatdrivescontinuousimprovementand collectivesuccess.
Sheetalhasexperiencedthedistinctivedynamicsofboth largeorganizationsandstart-ups,recognizingtheunique challengesandopportunitieseachpresents.Large organizationsareoftenonascalingortransformative journey,richinresourcesbuthinderedbylongdecisionmakingtimes.Incontrast,start-upsaretypicallyintheir inceptionorbuildphase,andleanonresourcesbutare characterizedbyquickturnaroundtimesandadigitally nativeapproach.
Workinginlargeorganizations,Sheetalhaslearnedtobe mindfulofpropermetricsforbudgetutilization, implementingleanprocessesthatenableaquickconceptto-cashcycle,andensuringeffectiveculturalalignmentfor holistictransformationsbeyondjusttechnicalchanges.
Instart-ups,shehasfocusedonmakingthoughtful decisions,establishingsufficientprocesses,maintaininga farsightedvision,andensuringthatteammembersarenot overworked.
Currently,inherrolewithinalargeorganization,Sheetal alsoincorporatesastart-upperspectiveintoherportfolio. Bybeingawareandmindfulofthestrengthsand weaknessesofbothenvironments,shestrivestoblendthe bestofbothworlds.Sheaimsforthespeedandagilityofa start-up,thegovernanceandstabilityofalarge organization,leanprocesses,prudentbudgetmanagement, andtheemployeecaretypicaloflargesetups.
Throughherjourney,Sheetalhascometorealizethatsheis partofsomethingmuchlarger.Herabilitytonavigateand integratethediverseelementsofbothlargeorganizations andstart-upshighlightshersignificantimpactondriving innovationandachievingsuccessacrossdifferentbusiness landscapes.
Themostpressingchallengeinthetechindustryistherapid
paceofinnovationandchangingtechnologicaltrends. Whilemanyorganizationsarestillnavigatingtheircloud transformationjourney,GenerativeAI(GenAI)isalready makingasignificantimpact,oftenunexpectedly.Skillsthat wereonceinhighdemandarenowreadilyaccessible throughGenAItools.Atthesametime,theincreasingneed forrapidcustomerresponsetimesandpersonalization pressuresbusinessestoshiftfromsellingwhattheyproduce toproducingwhatsells,andtodosoatlightningspeed. Predictingcustomerbehaviorhasalsobecomemore challengingastrendschangerapidly
Collaborationiskeytoaddressingthesechallenges. Constantcollaborationacrossthestakeholderchain, understandingtheevolvingbottlenecks,shiftinginnovation nodes,andkeepingstakeholdersengagedandinformedcan significantlymitigatetheseissues.Businessesdesignedto embracecontinuouscollaborationandadaptquicklywill notonlysurvivebutthriveinthisfast-pacedenvironment.
Anothercrucialaspectispreparingforunexpectedcrises, suchastheCOVID-19pandemic.Organizationsmustbuild resiliencetoensurebusinesscontinuityandhandle unimaginablesituationseffectively.Thisinvolvescreating robustcontingencyplans,maintainingflexibleoperations, andinvestingintechnologiesthatsupportremoteworkand digitaltransformation.
Byfocusingonthesestrategies,businessescannavigatethe challengesofrapidtechnologicalchangeandposition themselvesforsustainedgrowthandsuccessinthetech industry.
TheBGSocialAppwasaninitiativebyBITOSAGlobal (BITOldStudentsGlobalAssociation),asection8nonprofitcompany,aimedatconnectingalumnionthego. Aswithmanynon-profitprojects,budgetconstraintswerea significantchallenge.Theteamoptedtouseano-codeapp, whichpresentedanotherchallenge:theabilitytocustomize itaccordingtotheactualalumniroadmap.
Duringtheearlystages,theprojectteamhadtoprioritize effectively,applyingStephenCovey'sprincipleof"First Things First." Thisapproachhelpednavigatetheinitial hurdlesbyfocusingonthemostcriticaltasksfirst.The effortrequired360-degreethinkingandarelentlessfocus onconnecting,connecting,andconnecting.Byprioritizing theseconnections,theteamwasabletobringvarious elementstogetherandeventuallyachievetheirinitialgoals.
Whilethejourneyisstillongoingandthereismuchwork lefttobedone,theBGSocialAppstandsasatestamentto
thepowerofinnovationandresourcefulnessinovercoming challenges.Theproject'sprogresssofarhighlightsthe importanceofstrategicthinking,effectiveprioritization, andthecommitmenttofosteringstrongconnectionswithin thealumnicommunity.
Intoday’srapidlychangingworld,resilienceisthemost crucialskill.Asbusinessenvironments,situations,and technologiescontinuetoevolve,theabilitytoadapt,learn, andmaintainstrongmentalstrengthisessential.Coupled withasupportivefamilyenvironment,thesequalitiesform thefoundationforsuccess.
Sheetalbelievesininstillingresilienceandproblem-solving skillsinherchildrenfromayoungage.Asaworkingmom, sheencouragesthemtotackletheirchallenges independentlyoratleasttrytofindsolutionsontheirown. Thisapproachnotonlyempowersthembutalsobuildstheir confidence.Often,theirsolutions,althoughsometimes crude,aretheirown,andtheyoccasionallysurpriseher withinnovativeideasshehadn’tconsidered.
Exposuretotechnologyfromanearlyageisanotherkey aspectoftheirupbringing.Viewingprogrammingasjust anotherlanguageandrecognizingrepetitivepatternsequips
themwithskillsvaluablenotonlyinthetechindustrybutin anyfield.Understandingwhattechnologycanachieve fostersinnovativethinkingandpreparesthemtobe forward-thinkingprofessionals.
Sheetal’ssimplemantraistogetstarted,embrace technology,strivetobeabetterversionofyourselfthan yesterday,andnevergiveup.Thisphilosophynotonly drivespersonalgrowthbutalsoensuresaresilientand adaptablemindsetinthefaceofcontinuouschange.
• Herresearchpaperon“DataMeshAdoption:AMultiCaseandMulti-MethodReadinessApproach”wonthe BestOverallPaperawardinDecember2023atthe EMCIS(European,Mediterranean,andMiddle EasternConferenceonInformationSystems)atthe BritishUniversityinDubai.
• Shewasinterviewedandfeaturedforherworkinthe HarvardBusinessReviewin2022on‘Creating BusinessValuewithDataMesh’forcreatingoneof theearlyfederateddatagovernanceplatforms.
• In2022,shereceivedtheIndianAchieversAward 2022fromtheIndianAchieversForum-Sheetal Pratik.”
Leadershipisamultifacetedart. It'saboutinspiringand motivatingindividuals, fosteringcollaboration,andnavigating challengestoachieveasharedvision. Butwithsuchacomplexresponsibility comesthequestion:whatleadership styleisbest?
Thetruthis,there'snosingle"onesize fitsall"approach.Effectiveleaders adapttheirstylebasedonthesituation, theteamtheylead,andtheirstrengths. However,understandingseveralkey leadershipstylesandframeworkscan equipyoutochoosethemosteffective approachforanygivencircumstance.
This article delves into six prominent leadership styles and frameworks, providing you with a valuable toolkit for navigating the progressive landscape of leadership.
DevelopedbyHerseyandBlanchard, SituationalLeadership(SL) emphasizestheimportanceofadapting yourleadershipstylebasedonthe maturitylevel(competenceand commitment)ofyourteammembers. Thisframeworkoutlinesfour leadershipstyles:
• Directing(HighDirective,Low Supportive):Idealforsituations whereteammemberslackthe skillsorconfidencetocomplete tasksindependently Thisstyle involvesclearinstructions,close supervision,andhightaskfocus.
• Coaching(HighDirective,High Supportive):Effectiveforteam memberswhopossesssomeskills butstillrequireguidance.The leaderprovidesinstructionand support,encouragingquestions andparticipation.
• Supporting(LowDirective,High Supportive):Suitableforteam memberswiththeskillsand motivationtohandletasksbutmay
benefitfromencouragementand feedback.Theleaderoffers supportandfacilitates collaboration.
• Delegating(LowDirective,Low Supportive):Bestsuitedforhighly skilledandmotivatedteam members.Theleaderassignstasks, setsclearexpectations,andtrusts theteammemberstotake ownership.
Transformationalleadersinspireand motivatetheirteamstoexcelbeyond expectations.Theypossessaclear visionforthefuture,communicateit effectively,andempowerteam memberstocontributetheirtalents towardachievingthatvision.
Key characteristics of transformational leaders include:
• IdealizedInfluence:Theyserveas rolemodels,inspiringtrustand admirationthroughtheiractions andvalues.
• InspirationalMotivation:They articulateacompellingvisionthat ignitespassionandcommitment withintheteam.
• IntellectualStimulation:They encouragecreativityand innovationbychallengingthe statusquoandfosteringcritical thinking.
• IndividualizedConsideration: Theytreateachteammemberas anindividual,recognizingtheir strengthsanddevelopmentneeds.
Transactionalleadersfocuson establishingclearexpectations, exchangingrewardsforperformance, andmaintainingastructuredwork environment.
Thisstyleiseffectiveinsituations requiringcleardirectionandtask completion.
Transactional leadership can be further broken down into two subcategories:
• ContingencyReward:Leaders offerrewardsorincentivesin exchangeforachievingspecific goals.
• ManagementbyException: Leadersinterveneonlywhen performancefallsbelow establishedstandards.
Servantleadersprioritizetheneedsand well-beingoftheirteammembers beforetheirown.Theyfostera collaborativeenvironmentfocusedon growthanddevelopmentforall.
Key aspects of servant leadership include:
• PuttingOthersFirst:Servant leadersprioritizetheneedsoftheir teammembersandcreatean environmentwhereeveryonefeels valuedandsupported.
• Empowerment:Theydelegate tasks,provideresources,and encourageteammemberstotake ownership.
• DevelopmentFocus:Theyinvest intheirteam'sgrowthby providingopportunitiesfor learningandskilldevelopment.
• BuildingCommunity:Servant leadersfosterasenseofbelonging andcollaborationwithintheteam.
5.DemocraticLeadership (ParticipativeLeadership)
Democraticleadersinvolvetheirteam membersindecision-making processes.Theyvalueinput,encourage participation,andleveragethe collectivewisdomoftheteam.This
stylecanfosterownership,creativity, andbuy-intodecisions.
However,democraticleadershipcanbe time-consumingandmaynotalways besuitableforurgentsituations requiringquickdecisions.
6.AutocraticLeadership(Authoritarian Leadership)
Autocraticleadersmakedecisions unilaterally,withminimalornoinput fromteammembers.Thisstyle emphasizescontrolandadherenceto instructions.
Whileautocraticleadershipcanbe effectiveinsituationsrequiring decisiveactionorstrictadherenceto protocols,itcanstiflecreativity, demotivateteammembers,andhinder innovation.
There'snosingle"best"leadership style.Theoptimalapproachdepends onvariousfactors,including:
• TheSituation:Considerthe urgencyofthetask,the complexityoftheproblem,and thematuritylevelofyourteam.
• TheTeam:Evaluatetheskills, experience,andmotivationlevel ofyourteammembers.
• YourStrengths:Identifyyour leadershipstrengthsand preferencestodeterminethestyle youcannaturallyandeffectively embody
Ultimately,themostsuccessfulleaders arethosewhocaninspire,motivate, andempowertheirteamstoachieve theirfullpotential.Byunderstanding andutilizingthevariousleadership stylesandframeworkspresented,you canbecomeamoreeffectiveleader, guidingyourteamandyour organizationtowardsuccess.
Leadershipstyleisacritical factorindrivingbusiness performance.Astrongleader caninspireteams,fosterinnovation, andnavigatechallengestoachieve success.Buthowdoyou,asaleader, assesstheimpactofyourstyleonthe bottomline?Measuringthe effectivenessofyourleadershipis crucialforcontinuousimprovement andmaximizingyourteam'spotential.
This article explores various methods to quantify the influence of your leadership style on business performance.
YourLeadership Style
Beforemeasuringimpact,it'sessential tounderstandyourleadershipstyle. Herearesomekeyleadershipstyles:
• Authoritarian:Strongand decisive,leadersmakedecisions withminimalinput.
• Democratic:Leadersvalue collaborationandinvolveteam membersindecision-making.
• Coaching:Leadersfocuson developingpeople'sskillsand empoweringthem.
• Affiliative:Leadersprioritize buildingrelationshipsand harmonywithintheteam.
• Visionary:Leadersinspireand motivatethroughaclearvisionfor thefuture.
Thesestylesaren'tmutuallyexclusive. Effectiveleadersoftenadapttheirstyle basedonthesituationandtheirteam's needs.However,identifyingyour dominantstyleservesasastarting pointformeasuringitsimpact.
There'snosinglemetrictodefinitively measureyourleadershipimpact. However,acombinationof quantitativeandqualitativedatacan provideawell-roundedpicture. Considerthesekeyareas:
1.FinancialPerformance:
• RevenueGrowth:Hasyour companyseenanincreasein revenuesinceadoptingyour leadershipstyle?
• Profitability:Haveprofitmargins improvedunderyourleadership?
• ReturnonInvestment(ROI):Are initiativesspearheadedbyyou yieldingpositivereturns?
2.EmployeeEngagement
• EmployeeSatisfactionSurveys: Doemployeesatisfactionsurveys revealapositivework environmentunderyour leadership?
• EmployeeRetention:Hasyour leadershipresultedinlower employeeturnover?
• EmployeeProductivity:Have productivitylevelsincreasedsince youtookcharge?
3.TeamPerformance
• GoalAchievement:Isyourteam consistentlyachievingor exceedinggoals?
• MeetingDeadlines:Hasyour leadershipimprovedtheteam's abilitytomeetdeadlines effectively?
• TeamSpiritandCollaboration:Do surveysorobservationshighlight strongteamspiritand collaborationunderyour leadership?
4.CustomerSatisfaction
• CustomerSatisfactionSurveys: Docustomersatisfactionsurveys indicateimprovementsinceyour leadershiptookeffect?
• CustomerRetention:Have customerretentionrates improved?
• NetPromoterScore(NPS):Does yourNPS,ametricmeasuring customerloyalty,reflectapositive impactfromyourleadership?
InnovationandCreativity
• NumberofNewProduct Launches:Hasyourleadership fosteredanenvironment conducivetoinnovation,leading tonewproductlaunchesorservice offerings?
• NumberofEmployeeIdeas Implemented:Doyouencourage andimplementemployeeideas, fosteringacultureofinnovation?
• Problem-solvingEfficiency:Has yourleadershipstyleimprovedthe team'sproblem-solving capabilities?
Several methods can be employed to gather data for these metrics:
• FormalSurveys:Conduct employeesatisfactionsurveys, customersatisfactionsurveys,and pulsesurveystogatherspecific datapoints.
• PerformanceReports:Analyze financialreports,projectreports, andsalesdatatotrack performancechanges.
• FocusGroupsandInterviews: Facilitatediscussionswith employeesandcustomerstogain deeperinsightsintotheir experiences.
• Observation:Observeteam interactionsanddynamicsto gaugecollaborationandmorale.
Quantitativedataprovidesavaluable startingpoint,butdon'tunderestimate thepowerofqualitativemeasures. Herearesomeadditionalindicatorsof yourleadershipimpact: FeedbackfromManagersandPeers: Solicithonestfeedbackfromfellow leadersandcolleaguesaboutyour leadershipstyle'seffectiveness.
EmployeeRecognitionPrograms:Do youhaveathrivingemployee recognitionprogram,highlighting employeeachievementsandvaluing theircontributions?
CompanyCulture:Hasyourleadership fosteredapositiveandmotivating companyculture?
TeamMorale:Observewhetheryour teamexhibitshighmoralethrough positiveinteractionsandanenergized atmosphere.
Once you've collected data, analyze it to identify trends and patterns.
• Lookforcorrelationsbetween leadershipbehaviorsandspecific performancemetrics.
• Identifyareaswhereyour leadershipstylehasdemonstrably impactedperformancepositively.
• Conversely,recognizeareaswhere adjustmentsmightbenecessary forfurtherimprovement.
Measuringyourleadershipimpactis notaone-timeexercise.It'sanongoing processofself-evaluationandgrowth.
• Usethedatatoidentifyareasfor improvementandrefineyour leadershipstyle.
• Beopentolearningandadapting yourapproachbasedonthe feedbackyoureceive.
• Communicateyourfindings openlyandtransparentlywithyour team.Thisfosterstrustandallows foracollaborativeapproachto improvement.
• Considerseekingexternal leadershipcoachingorattending leadershipdevelopmentprograms toexpandyourskillset.
Measuringtheimpactofyour leadershipstyleempowersyouto understandyourstrengthsandidentify areasfordevelopment.Byutilizinga combinationofquantitativeand qualitativedata,youcangainvaluable insightsintohowyourleadershipstyle influencesemployeeengagement,team performance,andultimately,business success.Throughcontinuous evaluationandacommitmentto learning,youcanbecomealeaderwho fostersathrivingworkenvironment andpropelsyourorganizationtonew heights.
The only limit to our realization of tomorrow will be our doubts of today. , ,
- Franklin D. Roosevelt
Leadership is not about being in charge, Its about taking care of those in your charge.
- Simon Sinek