





Intoday’sfast-evolvingcorporatelandscape,leadershipisno
longerdefinedmerelybyhierarchy—itismeasuredbyvision, adaptability,andthecapacitytoinspiretransformativechange. Amongthemostcompellingfiguresshapingthisneweraarewomen ChiefOperatingOfficers(COOs)whosestrategicacumen,operational excellence,andtrailblazingleadershiphavenotonlydriven organizationalgrowthbuthavealsoredefinedwhatitmeanstolead withimpact.
Thiseditionhighlights The Most Iconic Women COOs To Follow, a curatedselectionofleaderswhoseinfluencetranscendsindustry boundaries.Thesewomenexemplifytherareblendofanalyticalrigor andhuman-centricleadershiprequiredtonavigatecomplex,highstakesbusinessenvironments.Fromsteeringglobalcorporations throughdigitaltransformationtofosteringculturesofinclusionand innovation,theirjourneysareatestamenttothepowerofresilience, vision,andrelentlesspursuitofexcellence.
Eachprofileinthiscompilationtellsastoryofleadershipthatgoes beyondconventionalmetrics.TheseCOOsdemonstratehow operationalstrategy,whenalignedwithpurposeandpeople,canserve asacatalystforgrowth,innovation,andsocietalimpact.Theirinsights offerinvaluablelessonsforaspiringleadersseekingtobalance operationalefficiencywithorganizationalempathy,strategicforesight withagiledecision-making,andprofitabilitywithsustainability
Thewomenfeaturedherearenotjustexecutives—theyarementors, visionaries,androlemodelswhoseachievementsinspireanew generationofprofessionalstorethinkthepossibilitiesofleadership. Theychallengetraditionalnorms,breakbarriers,andsetbenchmarks thatredefinesuccessinthecorporateworld.Bysharingtheirjourneys, strategies,andphilosophies,thiseditionseekstoilluminatepathways forotherstofollowwhilecelebratingthedistinctiveleadershipstyles thathavemadethesewomeniconicintheirfields.
Aswepresentthesestories,ourgoalisnotonlytorecognize exceptionaltalentbutalsotosparkdialogueontheevolvingroleof womeninleadership.Inanerawhereoperationalexcellencemust coexistwithadaptability,empathy,andinnovation,thesewomen exemplifythequalitiesthatdefinetheleadersoftomorrow Weinvite youtoexplore,learn,anddrawinspirationfromtheirremarkable journeys.
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Balancing Act How Successful Women Leaders Navigate Work, Leadership, and Life
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Business Leadership Sustainability, Diversity, and Digital Transformation
Editor-in-Chief
Managing
Art
Business
Business
Digital
Co-designer
Marketing
Technical
Ins tute
Arika Pierce Williams, JD COO
Didi Haase COO
Jennifer Openshaw COO
Shanna Hocking COO
Terri Ludwig CISO
Featuring
Arika combines legal insight, strategic thinking, and leadership exper se to help clients navigate complex challenges and drive sustainable growth. Piercing Strategies piercingstrategies.com
Hitachi Solu ons America hitachi-solu ons.com
Girls With Impact girlswithimpact.org
Hocking Leadership hockingleadership.com
Ballmer Group ballmergroup.org
Didi focuses on helping organiza ons leverage innova ve technologies to op mize opera ons, drive efficiency, and achieve strategic objec ves.
Jennifer has built a pla orm that equips girls with the skills, confidence, and mindset to become future leaders and innovators.
With extensive experience in guiding leaders and teams, Shanna focuses on unlocking poten al, enhancing performance, and fostering resilient, high-performing organiza onal cultures.
Terri works to advance the group’s mission of crea ng meaningful opportuni es and improving outcomes for underserved communi es.
TheMostIconicWomenCOOsToFollow
THE FRONT PAGE EXCLUSIVE
Thestoryofaleaderwhohasgainedherwisdomnot throughaformalavenueofsystematicstudy,butby traversingtheunknown,fueledbycuriosityand determinationtoachieveoperationalexcellence, is the essence of her extraordinary journey Thejourneyof curiosityprovesthatleadershipisaboutlearning,evolving, andtryingtoturnachallengeintoanopportunity.Inthe hyper-competitivefieldofconsultingandtechnology, leadersexistwho,bydefinition,donothavethejourneyof linearclaritybutoneoftransformationalturnsthatclarify andstrengthenfocusandresolve.DidiHaase,Hitachi SolutionsChiefOperatingOfficer,isoneofthem.Her pathtobecomingCOOdemonstrateshowtoembrace changeandtransformsetbacksintovaluablelearning opportunities.
Hertaleisastrongwitnesstoaphilosophythatreaches beyondthemerecareeradvancement,foundedona fundamentalinterestinthe“innermechanicsofhow organizationsreallywork.”Earlyoninhercareer,ina rapidlyexpandingcompanywithlittlesupport,shehadto mastereverythingonthefly.“Wecreatedourown spreadsheetstohandlebudgets,monitorperformance,and makestrategicchoices,”sheremembers.Thisinformal, autodidacticcruciblewasfarfromaconstraintbuta groundinginleadershipandoperationaleffectiveness, settingoffalifelongpassionto“figureoutwhythingswork thewaytheydo,andhowtheycouldworkbetter.”
Thisprocessofself-discoverycametoaturningpointwhen shewaspassedoverforapositionforwhichshehadher heartset.Ratherthanviewitasabackwardstep,she thoughtofitasanopportunity.Shedepartedtotakeona widerrole,anexpansionthatencompassedfunctions includingHR,Finance,andLegal,andenabledthe inclusionofcriticalorganizationalfunctionsunderher
guidance.“Thelearningcurvewasagainsteep,”shesays, butitwasalessonthathelpedsolidifyherunderstandingof businessasanecosystem
Didi’sjourneyisapowerfuldemonstrationofhowaleader isdefinednotjustbytheirtitles,butbytheircore principles.Shehasalwayspossessedthestructured, efficientmindsetofatrueCOO,instinctivelyreengineering processeswhetherinabusinessworkfloworherownhome. Hernaturalcuriositydriveshertoconstantlyask‘why,’not tochallengeauthority,buttounderstandandimprove.As sheputsit,“I’maconnector,constantlyspottingsynergies acrossteamsanddisciplines,andreducingredundancy.”
Herleadershipisbuiltonafoundationofintegrity, empathy,andcourage.Integrityensuresheractionsalign withherwords,creatingthetrustthatisthebedrockofany successfulteam.Empathyallowshertoleadwith understanding,valuingeveryvoice.Andcourage,she believes,iswhatenablesprogress—thewillingnessto challengethestatusquoandmakebolddecisionsevenin uncertainty.“ThesevaluesguidehowIshowupeveryday,” shereflects,“howIbuildrelationships,andhowIlead teamsthroughbothopportunityandadversity.”
TherewasadefiningmomentwhenDidirealizedshewas readyforanexecutiverole.Herinitialreactiontobeing promotedwasdisbelief:“Me?Really?”Shehadalways seenexecutivesas“superhuman,”butonceintherole,the realizationwastransformative.Shequicklydiscoveredshe belonged,feelingjustascapableasherpeers.This newfoundconfidenceallowedhertoleanin,growfaster, andpushherselffurther.Eachpromotionwasn’taboutthe title,butabouttheopportunitytoseethebusinessthrougha morestrategiclensandtodrivemeaningfulchange.“I wantedtounderstandhoworganizationsconnect,howthey evolve,andhowcontinuouslearningfuelstransformation,” shesays.
The learning curve was steep, but it was foundational.
AsCOO,Didihasmasteredtheartofbalancingstrategic oversightwithday-to-dayexecution.Shebelievesthat effectiveleadershiprequiresoperatingatmultiplealtitudes, “zoominginfordetailandexecution,andzoomingoutfor visionanddirection.”Hergoalistoempowerherteamto handledailyoperationsautonomously,freeingherupto
The single most powerful driver of highperforming teams is clarity—of role, mission, and purpose.
focusonlong-rangeplanningandsettingthe“North Star”—abold,unifyingvisionforthecompany Thebulkof herwork,however,isinthe“middlespace,”whereshe translatesstrategyintoactionthroughincrementalchanges. It’saconstantcalibration,knowing“whichchangesto make,whentomakethem,andhowmuchtheorganization canrealisticallyabsorb.”Herleadershipisaninspiring dancebetweenvisionandexecution,allwhilekeepingthe destinationandherpeopleinsight.
ABlueprintforInnovation:NavigatingaChanging World
Didi’sleadershipatHitachiSolutionsisbuiltonaculture thatthrivesoninnovation,agility,andaccountabilityinan eraofunprecedentedchange.Shebelievesthatinnovation requirescleardirection.“Acultureofinnovationstartswith intentionalinvestment,”shestates,emphasizingtheneedto helpteamsunderstandtheirvaluetotheorganization’s
future. Forher,creativitymustbechanneledintoscalable andreusablesolutions.Thiscreatesachallengingbut crucialbalancebetweenagilityandscalability,where processesareaddedtoempower,nottostifle,speed.To ensurethis,sheregularlyasksherself:“Didthisprocess improveoutcomes,orjustaddfriction?”
Thisapproachisgroundedinastrongcultureof accountability.Didibelievesinsettingclear,measurable goalsandtrustingthedataoveranecdotestoguide decisions.“Withoutaccountability,youcan’tidentify, define,andmeasureprogress,”shesays.Thisdata-driven mindsetensuresthatagilityispurposefulandthatteamsare alignedonpriorities.
DidiidentifiestherapidevolutionofAIasthedefining challengeinthetechnologyservicesindustry.Forher,the
Integrity, empathy, and courage form the foundation of my leadership.
challengeistwofold:“First,we’relookinginward:How canweleverageAItobecomefaster,smarter,andmore efficientinhowweoperate?Second,we’relooking outward:Howdoweleadourcustomersthroughtheirown AIjourneys?”Thisdualfocusrequiresamindsetof continuouslearning,strategicforesight,andtheabilityto connectdotsacrossdisciplines.SheviewsAInotjustasa toolbutasacatalystthatisreshapingtheentireindustry “We’renotjustreactingtochange—we’realsohelpingto shapeit,”shesays.
Didi’sleadershipisexemplaryinbuildingamodern, resilientorganization.Sherecognizesthatforaglobal systemsintegrator,stayingaheadrequiresmorethanjust technicalexpertise.Itdemandsadeepunderstandingof marketdynamicsandclientstrategy.“Wehelpcustomers envisiontheirfuture,buildroadmaps,andnavigate change,”shesays. ThisfocusonAdvisoryServicesand
ChangeManagementallowsHitachiSolutionstodomore thanimplementtechnology;ithelpsclientsleadtheirown digitaltransformationjourneys.
Herapproachtobalancinginnovationandoperational efficiencyisparticularlyinsightful.Dididescribesitasa dual-trackstrategy:“Innovationisthefuture—and operationalefficiencyisthenow.”Operationalefficiencyis acontinuouseffort,managedthroughasmallnumberof tightlyfocusedprojectseachyeartoavoidstretching resources.Innovation,ontheotherhand,isalong-term investment.ThededicatedInnovationTeamoperateswitha three-yearroadmap,drivingtransformativeopportunities withaclear“NorthStar”forguidance.Whenmultiple teamswerefoundtobeworkingonsimilarAIprojectsin silos,Didi’sresponsewasnottostiflecreativity,butto buildafunneltocaptureit.Ensuringthatviablesolutions arevettedforscalabilityanddevelopedintohardened offerings.
Didibelievesthatthegreateststrengthofanorganization liesinitspeople,andshehasbuiltamulti-layered ‘listening engine’toensureeveryvoiceisheard. Acknowledgingthat‘listening to employees isn’t one-sizefits-all,’shehasimplementedavarietyoffeedback channels,fromanonymoussurveystoweeklyupdatesand opentownhalls.Thesearecomplementedbyspecialized groupslikeCentersofExcellenceandEmployeeResource Groups,which“surfaceinsightsthatmightotherwisego unheard.”Hergoalistocreateaculturewherefeedbackis welcomedandactedupon,givingeveryemployeethe chancetobepartoftheconversationiftheysodesire.
Thisapproach—balancingoperationaldisciplinewith visionaryinnovation,allwhileempoweringherpeople—is whatpowersDidiHaase’smomentum.Sheisnotjusta COO;sheisanarchitectofchange,buildingasustainable organizationthatcanleadthroughcomplexityand uncertainty
BuildingtheHigh-PerformingTeam:AFoundationof Clarity
ForDidi,thesinglemostcriticalelementinbuildingahighperformingteamisclarity.Sheseesanorganizationlikea building:everycomponent,fromthefoundationtotheroof, mustbepreciselyplacedandexecutedwithquality.‘Ifthe foundationisn’tlevel,thewallscrack,’sheexplains.This powerfulmetaphorunderscoresherbeliefthatwhenteam membersunderstandtheirspecificrolesandhowtheirwork contributestothebiggerpicture,performanceaccelerates.It createsa‘chain of excellence—each link reinforcing the next.’Didi’scommitmenttothisprincipleisunwavering, andshecontinuouslyrefinescommunicationandeliminates ambiguitytoensurethateveryteammembercan‘go deep in their craft, execute with confidence, and trust that others are doing the same.’
Mentor’s
Didiisnotjustaleaderofacompany;sheisamentorwho activelycultivatesthenextgenerationofexecutives.Her approachisbuiltonintentionalconnectionanda commitmenttofosteringtrust.Sheholdsweeklyone-ononeswithherleadershipteam,apracticethat,while frequent,isdesignedtobuildthetrustnecessaryforthemto ‘collaborate respectfully and challenge constructively.’ Thesemeetingsgobeyondupdates;theyareforumsfor coachingandguidance.Sheencouragesherteamto‘take
We’re not just reacting to change—we’re also helping to shape it.
off the hat of their individual business unit and put on the hat of the company,’asimplebutpowerfulshiftinmindset thatfostersstrategicthinkingandsharedaccountability.She believesleadershipisn’tabouthavingalltheanswersbut abouthavingthecouragetochangewhat’snotworking, valuingpeopleandprocess,andsettingtherighttonefor otherstofollow.
Lookingahead,Didi’svisionforHitachiSolutionsisto remaina‘people-first technology services company.’While thetraditionalrevenuemodelofbillingbythehouris changing,shebelievesthatthehumanelementwillbemore criticalthanever.Thefuture,sheexplains,isaboutadvisory servicesandoutcome-basedsolutions.Thefirmwillno longerimplementplatforms;itwillhelpclientsreimagine theirbusinessesthroughAI-drivenprocesses.Thismeans shiftingfrombeingmeasuredbyefforttobeingmeasured byimpact.Thisboldvisionisfueledbyacommitmentto investinherteam,ensuringthateveryindividual contributestoshapingthefutureoftechnologyservices.
DidiHaase’sstoryisacompellingjourneyofaleaderwho understandsthattrueexcellenceisacontinuousendeavor, builtonafoundationofintegrity,arelentlesspursuitof clarity,andaprofoundcommitmenttoherpeople.Her legacyisnotjustinthesuccessofabusiness,butinthe enduringprinciplesshehasusedtobuildaculturewhere everyone,fromayoungprofessionaltoaseasoned executive,isempoweredtolead.
Inmodern,fast-paced,dynamicbusinesslife,leadership isnolongerquantifiedinmeasuresofprofessional successororganizationalcontribution.Forwomen leaders,however,beingsuccessfultranslatesintoahighwirebalancingact—grapplingwithdemandingprofessional lives,inspiringotherswithvision,andjugglingpersonal healthandliferesponsibilities.Thistriple-threatplaneof difficultydemandstoughness,strategicsavvy,andselfknowledgeaswellasthecapacitytobalanceprofessional aspirationandpersonalsatisfaction.
Womenhavecontinuedtobreakwallsacrosssectorsand becomeoutstandingperformersatdrivingchange,setting strategy,andsettingbusinessculture.Despiteallthathas beenaccomplished,theystillgettoexperienceunusual challengesinbalancingworkandfulfillingpersonaland familyobligations.Deep-seatedstereotypes,cultural assumptions,andstructuralissuescouldbethecausesof leadershippressuressuchthattimemanagementand prioritizationareessentialskills.
Successfulwomenleadersrealizethattheroadtolasting impactisnotharderbutwiser.Theydirecttheirenergy consciously,delegate,andbuildcoalitionsofsupporters thatallowthemtostayfocusedonwhatmattersmost—both atworkandinlife.
Clarityofpurposeisoneamongthemostsignificant distinguishingfactorsforwomenleaderswhocanperform wellinavarietyofdifferentroles.Theyhaveaguiding vision,whichdirectsdecision-making,prioritization,and action.Withsettingsecurelyonpurpose,theleadersare abletogaugeopportunityandchallengebyamatrix balancingprofessionaldevelopmentandvalues.
This.Thistypeofthinkingenablesthemtomakestrategic decisionswithoutsacrificinglong-termvision.Italso createsauthenticity,inspiringteamsandpeersandshowing thatleadershipisnotaboutpowerbutcontributionofvalue andalignmentofcorevalues.
Themostvaluableassetaleaderpossessesislikelytobe time,andwomenleadersmasterstrategictime management.Theyprioritizeactivitiesbytheirimpact,set boundaries,andavoidtheurgetomicromanage.Delegation ofresponsibilitytoeffectivesubordinatesis key—delegationtoempowerothersnotonlybenefitsthe organization,butitalsoallowsleaderstoconcentrateon strategicworkaswellasself-care.
Technologyhasalsoremainedafaithfulcompaniontothe jugglingact,aswell.Workflowimprovement,collaboration, andcalendarprogramsonthewebassistleaderstosupply standardizationtoprocedure,observationofimprovement inrealtime,andthefeelingofbeingabletomaintain complicatedresponsibilities.
Resiliencehastobecultivatedtoattainwork-lifebalance. Womenleaderswhoattainwork-lifebalanceemphasize self-care,psychologicalhealth,andphysicalhealth.They scheduletimeforactivitiesthatchargetheirenergylevels, developconcentration,andrealizesustainableperformance.
Resilienceisalsoaproductofattitude.Leadersfoster flexibility,learnfrommistakes,andleveragesetbacksas lessons.Theycanthusdealwithstressfulsituationsina composedmanner,makegooddecisionsevenwhennot entirelysure,andbecomeconfidentwheninteractingwith others.
Nooneachievesalone.Successfulfemaleprofessionals whoworkatmultiplelevelsusuallyformstrong
connectionsinandoutoftheworkplace.Peernetwork, mentoring,andsponsorshiprelationshipsofferadvice, directions,andprudencethroughwhichleadersmay navigatewellineffectiveorganizationalsettings.
Alsosignificantareemotionalsupportnetworks,suchas family,peers,andcommunity,thatsupportemotionallyand withphysicalneeds.Thesenetworksprovideroomfor womenleaderstohavehighexpectationsyetfeeltheystay inbalanceandsatisfiedintheirpersonallives.
Balancingworkandindividualneeds,leadershipwillbe inclinedtoappreciateparticipativedecision-makingand empathy.Emotionalintelligencecanbeleveragedby womenleaderstodecodeteamdynamics,listenforneeds, andbuildcollaboration.Bybuildingtrustandcaring culture,notonlydotheyleadteamperformancebutalso demonstratethatbalanceandwell-beingcanbeblended withhighperformance.
Thistypeofleadershippromotesmutualcommunication, flexibility,andinterdependenceandtherebyreducesthe tensionofworkandpromotesorganizationalresilience. Empathyleadersshowthatperformancecannotbe quantifiedintermsofoutputbutinthequalityof relationships,engagement,andorganizationculture.
Leadership,workmastery,andlifeisadifficultbutviable accomplishment.Womenleaderswhosucceeddemonstrate thatworkgreatnessandpersonalsatisfactiongohandin hand.Byfocusingonpurpose,takingcommandoftheir time,buildingstamina,formingsupportsystems,and leadingwithcompassion,womenleadersestablisha leadershipparadigmthatsucceedsandlasts.
Inatimeofchangingexpectationsandhigh-stakes requirements,womenleadersdemonstratethatbalanceis moreaboutaligningvision,values,andwellnesstoan integratingwayoflifeandleadershipratherthanjuggling lotsofthings.Bywayofbalance,theyaremorecapableof leadingwithintention,inspiringothers,anddeveloping organizationsthatoperateeffectivelyandculturallyflourish.
Modernbusinessleadershipismarkedbyits abilitytosolveseveral,interrelatedchallenges atonce.Today'sbusinessleadersarenolonger measuredbybottom-lineperformancealone;theymustlead insustainability,diversity,anddigitalization.Thethree pillarsareinterlinkedandoverallsymbolizeorganizational resilience,innovation,andlong-termsuccess.Organizations thatintegratethemintheirstrategysetthemselvesupfor successinaworldofincreasedchangeandhighstakeholder expectations.
Sustainabilityisnolongeracorporateresponsibilitybutan essentialstrategicimperative.Firmsarenowbeingheld accountablefortheirecologicalfootprint,resource utilizationefficiency,andabilitytoaddtosociety'swellbeing.Sustainabilityleadersembedgreenbehavior throughoutthebusiness,fromsupplychainmanagement andproductdesigntoenergyuseandwastereduction.
Sustainableleadershipisnotcompliance;itisvisionand long-termthinking.Byadoptingthevaluesofthecircular economy,investmentinrenewableenergy,andthe constructionofgreenproducts,organizationsreducerisk, improvereputation,andachieveoperatingefficiencies.
Sustainableconductalsogainsaccesstoanincreasingly broaduniverseofenvironmentallyconsciousconsumers andinvestorsdemandingresponsiblecorporatebehavior, creatinggreaterbrandloyaltyandcompetitive differentiation.
Inclusionanddiversityaren'tnice-to-havesfortoday's vision-ledorganisations—theyaredriversofinnovationand deliveryofperformanceneeded.Inclusiveleaders understandthathavingdiversityofthinking,experience, andabilityonateamequalsmoreinnovativesolutionsand areevenmorelikelytocompeteinfast-changingglobal economies.
Diversityprogramsarenotjusthiring,butbuildingthe organization'sculturewhereeveryoneisgivenvoice, empowered,andvalued.Inclusiveleadershipencourages equalcareeropportunity,mentoring,andexposureto decision-making.Notonlydoesitenhanceemployee engagement,butorganizationalreputationandtalent attractionaswellfromdiversifiedtalentpool.
Inclusion-drivenleadersunderstandthatinclusionisnotan event,butaprocess.Theymonitorprogressroutinely, eliminatebarriers,andintegrateinclusionintopolicy, communication,andperformancemeasurement,andbuilda cultureforinnovation,resilience,andgrowth.
Digitalizationisanothercharacteristicbusinessleadership trend.Theexecutiveswillbecompelledtoutilize technologyinanefforttocreatemorerationaloperations, enhancecustomerexperiences,andproducenewrevenues. Digitalizationincludescloudcomputing,artificial intelligence,analytics,automation,andadvanceddigital platformsthattransformthewaybusinessesoperateand compete.
Successfuldigitalleadersdrivechangefromastrategic agenda.Theybringtechnologyandbusinessstrategy togetherinawaywhereinvestmentisdrivinglong-term goals.Digitaladoptionisn'tjusttheadoptionofsoftware butreengineeringoforganisationalprocesses,gaining agility,andorganisationalculturedevelopmentfor innovation.Employeesareenabledtoembracedigital solutions,andtheprocessesaretransformedtodeliver efficiencyandvaluecreation.
Also,digitalizationenablesbetter-informeddecisionmaking.Real-timeanalytics-enabledmanagerscan anticipatemarketchanges,automatesupplychains,and buildtailoredcustomerexperiences,gainingcompetitive advantageinfast-changingmarkets.
Allthesethreepillarsofsustainability,digitalisation,and diversityareconnected.Digitalsolutionsrelyon technologyoutofnecessitytomakethemostoutof availableresourcesandmonitortheirimpactonthe environment.Diversityfuelsinnovation,whichisthe engineofthedevelopmentofsolutionsforglobalissuesand ensuringdigitalstrategyisasuccess.Digitaltechnologies ensuretransparencyandaccountabilityinreportingon sustainabilityanddiversitypolicy.
Theleaderswhorealizetheseconnectionscanformulate synoptic,long-term,andvisionaryplans.Forexample, digitalplatformscanmakesupplychainsmoretransparent andfacilitatesustainablesourcingandeasierengagementof inclusivesuppliers.Similarly,datainsightscanfacilitate inclusivepolicymakingandmonitoringprogressandthe facilitationofacultureofaccountabilityandcontinuous improvement.
Conclusion
Sustainability,diversity,anddigitaltransformationareno longerstand-aloneinitiatives,buttheDNAofhowbusiness nowcompetesandoperates.Leaderswhointegratethem intotheirownstrategicnarrativehavefirmsthatare responsive,innovative,andsociallyresponsible.
Byleadingforsustainability,livingdiversity,anddriving digitaltransformationonpurpose,leaderscanpositiontheir organizationsforsustainableperformanceaswellas respondtoevolvingemployee,customer,andsociety expectations.Itisthisdualplaythatisthenewbusiness modelofthefuture—modelthatintegratesperformance withpurpose,innovationwithinclusion,andambitionwith responsibility
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