Swa Thakur Hotel Manager
The Leela Palace Jaipur
Grace and Grit
The Dual Power of Women in Leadership
Resilience in Leadership
Turning Setbacks into Stepping Stones
THAKUR THE HEART BEHIND THE PALACE Swati
THAKUR THE HEART BEHIND THE PALACE Swati
Growingupinmodestcircumstanceswhereprinciples
outweighedpossessions,SwatiThakurlearnedearly thatdignityisnotmeasuredbywealthbutbycharacter Patience,sincerity,andself-respectbecameherguiding values—qualitiesthatwouldlatershapeherjourneythrough India’smostprestigioushospitalityinstitutions.Whatbeganasa youngwoman’spursuitoffreedomandpurposeateighteen transformedintoalifelongdevotiontoredefiningtheessenceof Indianluxury.
Swati’scareerbeganwithTheOberoiGroup,whereshebuilther foundationonhumility,discipline,andtheartofgenuine service—anartthattranscendsmanualsandstandardoperating procedures.EveryexperienceatOberoideepenedher understandingthathospitalityisnotjustaprofession;itisan emotionexpressedthroughthoughtfulness,precision,andgrace.
HernextchapterwithTheIndianHotelsCompanyLimited(Taj Hotels)spannedoverfourteenremarkableyears.Duringthis tenure,sherefinedherleadershipphilosophy—anchoredin empathy,sincerity,andhumanconnection.Hermanagementstyle wasnotaboutauthoritybutaboutinfluence,whereleadingmeant listening,andexcellencemeantenablingotherstoshine.The numerousnationalhospitalityhonorssheearnedalongtheway standasquietaffirmationsofherunwaveringcommitment, eleganceunderpressure,andtheseamlessbalancebetween professionalismandwarmth.
Today,asHotelManageratTheLeelaPalaceJaipur,Swati continuestoexemplifythevaluesthathaveguidedhersinceher humblebeginnings.AtTheLeela,shemergesstrategicforesight withemotionalintelligence,ensuringthateveryguestexperience feelsdeeplypersonalandmemorable.Forher,hospitalityisnot definedbyopulenceorgrandeur—itisaboutcraftingauthentic humanconnectionsandcreatingmomentsthatlingerintheheart longaftercheckout.
Beyondheroperationalexpertiseandaccolades,SwatiThakur embodiesthemodernfaceofIndianluxury—aleaderwhobrings compassionintoboardrooms,mindfulnessintomanagement,and emotionintoeveryinteraction.Herjourneyreflectsthetimeless truththattrueexcellencebeginsnotwithstatusorsuccess,but withthehumanspirit
Witheveryendeavor,Swatiremindstheindustrythathospitality, atitspurest,isanactofkindness—onethatupliftsothersand transformsspacesintosanctuariesofwarmthandbelonging. Indeed,sheisnotjustmanagingahotel;sheisshapingthesoulof contemporaryIndianhospitality.
Art
Business
Business
Digital
Marketing
HOTEL MANAGER
THE LEELA PALACE
JAIPUR
RRootedinvalueswhereprinciplesoutweighed
possessions,SwatiThakurlearnedearlyonthat patienceandsincerityformthefoundationoftrue dignity Whatbeganasayoungwoman’spursuitof independenceateighteenblossomedintoaninspiring journeyacrossIndia’sluxuryhospitalitylandscape.
ShebeganhercareerwithTheOberoiGroupandbuilther foundationonhumility,precision,andtheartofservicethat goesbeyondmanuals.FourteenwonderfulyearsatThe IndianHotelsCompanyLimited(TajHotels)evolvedher leadershipstyle,whichisbasedonempathy,sincerity,and humanconnection.Herlaurels,includingnumerous nationalhospitalityhonors,serveassilenttestamentstoher dedicationandeleganceunderpressure.
Today,asHotelManageratTheLeelaPalaceJaipur,she isfollowingthesameideawhichhasinfluencedherlife: hospitalityisnotaboutgrandeurbutaboutcreating momentsthattouchhearts.Hermethodcombinesstrategic visionandemotionalintelligencetocreateexperiences whichfeelintenselypersonal.Beyondoperationsand accolades,SwatiisthemodernfaceofIndianluxury, foundedoncompassion,drivenbypurpose,andguidedby thenotionthattrueexcellencebeginswiththehumanspirit.
Foundation:WhereSimplicityMeetsStrength
Swatigrewupinahomewherevaluesheldgreater meaningthanabundance.Withthreesiblings,devoted parents,andagrandmotherwhosequietstrengthshaped theirearlyyears,shelearnedthattruerichnessliesin togetherness,notmaterialthings.Thoughherworldwas sheltered,hercuriosityknewnobounds- shedreamed vividly,feltdeeply,andwasendlesslyfascinatedbypeople, places,andtheirstories.
"My early years taught me that dignity lies in perseverance. No work, however small, is ever ordinary when done with heart," shereflects.
Shebeganworkingateighteen,discoveringthatlife'sbest educationdoesn'talwayscomefromclassrooms.Overthe years,shecompletedherGraduationandMBAin Hospitalityandnowpursuesamaster'sinpsychology Yet shemaintainsthathergreatestdegreeremainslifeitself, everyencounter,everychallenge,andeverynewbeginning hasshapedwhoshehasbecome.
“Hospitality is about creating moments, not following manuals. Every guest interaction holds a story waiting to unfold.”
Travelbecameherconstantteacher,addingnewlayersof perspectivewitheachjourney.Sheexploredcountriesnot asatouristbutasalearner,observingcultures,art,and humanbehavior.Creativitycametoherthroughdance, music,andmovement.HavingexploredbothIndianand Westerndanceforms,sheviewsitasanexpressionof emotionandfreedom,aparalleltohowsheapproaches hospitality
Earlyrejectionsfromaviationcareersgentlyredirected Swatitowardswhatwouldbecomehertruecalling.She joinedTheOberoiGroupasatrainee,learningfromthe groundup.Theworkcultureshapedherprofoundly: precision,humility,andtheartofservicebeyondascript becameherfoundation.Thesethreeyearsbecamemore thanprofessionaltraining—theyservedasafinishing schoolinlifeitself.
Swati'sjourneywithTheIndianHotelsCompanyLimited (TajHotels)spannedfourteentransformativeyears.Rising fromteammembertoOperationsManager,shediscovered thathospitalityrevolvesaroundpeople,notstructures.The laughterofaguest,theprideinacolleague'seyes,the powerofhandwrittennotesbecamehertruemotivators.
Duringthisperiod,sheearnedsignificantrecognition.In 2019,shereceivedtheBestFrontOfficeManagerofthe YearawardattheBWHotelierHospitalityAwards, reaffirmingherbeliefthatpassionandsinceritynevergo unnoticed.
Thencame2021andtheFrontOfficeManageroftheYear (LuxurytoUpperUpscale)honorattheHotelierIndia Awards.Thisrecognitionsymbolizednotjustoperational excellencebutthestrengthofateamthatledwithgrace, empathy,andconsistencythroughunprecedentedtimes.
Swati'sprofessionaljourneyhasbeenmarkedbyherability tonavigatecomplexandchallengingsituationswith unwaveringresolveandemotionalintelligence.Her leadershipphilosophycentersempathybeforeefficiency, safetybeforespeed,andhumanitybeforehierarchy.During periodsofuncertainty,shehasdemonstratedthattrue leadershipmeanscreatingstabilityforotherswhile adaptingtorapidlychangingcircumstances.
Shefocusesonbuildingresilientteamsthatcanmaintain excellenceregardlessofexternalpressures.Herapproach emphasizescollectivespiritandadaptabilityvaluesthat enableorganizationstonotjustsurvivechallengesbut emergestronger Thisexperiencetaughtherthatresilience andcompassionremainthemostenduringcurrenciesin bothbusinessandlife,shapingherintoaleaderwho prioritizespeoplewhiledeliveringoperationalexcellence.
Withnearlytwodecadesinhospitalityalreadybehindher, Swati'smostsignificantleapcamewithTheLeelaPalace Jaipur,herfirstmoveawayfromhome,comfort,and familiarity.LeadingapalacehotelthatembodiesTrue IndianLuxuryprovedbothhumblingandempowering.
Sheseestheproperty'ssuccessasareflectionofwhat belief,teamwork,andsinceritycancreatetogether.Her approachtobusinessblendsheartwithstrategy,creating impactwhilestayingrootedinauthenticity.Shethrivesin environmentswhereteamsdebateideas,celebrate collaboration,andtreatexcellenceasnon-negotiable.
UnderSwati'sleadership,TheLeelaPalaceJaipur embracedavisionthatbalancesluxurywithresponsibility Herinitiativesfocusonthreecorepillars:
"Leadership is not about having all the answers. It's about creating an environment where people feel safe to share ideas, make mistakes, and grow."
Authenticity:Shechampionsexperiencesthatcelebrate Jaipur'srichculturalheritagewhiledelivering contemporaryluxury.Everyguestinteractionisdesignedto tellthestoryofRajasthan'sroyallegacythroughgenuine, personalizedservicethatgoesbeyondtheexpected.
CulturalPreservation:Shebelievesluxuryhospitalityhas aresponsibilitytopreserveandpromotelocalculture.She isfosteringpartnershipswithlocalartisansandcultural practitioners,ensuringthatthepropertyservesasaliving ambassadorofRajasthanitraditions,fromartandmusicto culinaryheritage.
Sustainability:Recognizingthattrueluxurymustbe conscious,sheadvocatesforsustainablepracticesthat minimizeenvironmentalimpactwhilemaximizingguest satisfaction.Fromresourcemanagementtosupportinglocal communities,herapproachdemonstratesthatpremium hospitalityandenvironmentalstewardshipcancoexist harmoniously
"The world of luxury is evolving. The future belongs to brands that are human, conscious, and emotionally intelligent. We're not just about rooms and revenues, we're about emotions, experiences, and the ability to make someone feel valued," sheobserves.
Hospitalityoperatestwenty-fourhoursaday,sevendaysa week.Choosingthispathmeanschoosingalifeofservice, curatingexperiencesforothers,makingtheircelebrations andmilestonesextraordinary Thatprivilegedemands tremendousenergy,time,andemotionalpresence.
EmbracingAujasyabyTheLeela
SwatihasbecomeapassionateadvocateforAujasya,The Leela'ssignaturewellnessphilosophythatdrawsfrom ancientIndianwisdomtopromoteholisticwell-being. Aujasyameaning"vitality"or"lifeforce"inSanskrit, encompassesphysical,mental,andspiritualwellness throughpracticesrootedinAyurveda,yoga,and mindfulness.
Shedoesn'tjustrecommendAujasyatoguests;shepractices itherselfdaily,makingitanintegralpartofherroutine. Understandingthatsustainingexcellencerequirestaking careofthepersonbehindtheprofessional,sheconsciously plansherdays,weeks,andmonthsnotjustaroundmeetings orgoals,butaroundmomentsofpause.
YogahasbecomeherdailyanchorthroughAujasya practices,strengtheningnotonlyherbodybutalsoher focusandpatience.Shekeepsherdietsimpleandmindful, followingAyurvedicprinciplesthatemphasizebalance, particularlyimportantwhenworkinginhotelsmeansbeing surroundedbyindulgenceateverycorner.
Mentalwell-beingreceivesequalprioritythroughAujasya's mindfulnesspractices.Shededicatestimetoread,reflect, andreset,whetherthroughtravel,music,ordance.These creativeexpressionshelpherreconnectwithherself,which inturnallowshertoshowupstrongerforherteamsand guests.
Asaleader,sheactivelyencouragesherteamtoembrace Aujasyaprinciples.Sheremindsthemthatsuccessisn't measuredbyexhaustion,butbyendurance,byhowwell theysustaintheirpassionwithoutburningout.Creatinga culturewherepeoplefeelvaluednotonlyforwhatthey deliverbutalsoforwhotheyaremattersdeeplytoher
TheAujasyaphilosophyhasbecomeacornerstoneofthis culture,promotingwellnessasessentialtobothpersonal fulfillmentandprofessionalexcellence.
“My early years taught me that dignity lies in perseverance. No work, however small, is ever ordinary when done with heart.”
TheDrivingForce:EmpathyasNativeLanguage
EmpathyhasalwaysbeenSwati'snativelanguage.Long beforeshelearnedthevocabularyofleadershiporthe structureofbusiness,sheunderstoodtheemotionbehind them,theabilitytofeel,tolisten,totrulyseepeople.
Whatdrivesherdailyisthesimpleyetprofoundjoyof makingthingsbetterforguests,herteam,andthespaces sheserves.Inhospitality,everyinteractionholdsastory.A kindwordattherightmoment,adetailremembered,a gesturethattransformsanordinarydayintoamemorythese fuelher.
Shefindsherselfmovedbypeoplethroughtheirresilience, theirdifferences,theirshareddesiretobelong.Watching individualsfromdiversebackgroundscometogetherin harmonytocreateexperiencesthattouchlivesremindsher whyshechosethispath.
"Hospitality is not just a career; it is a calling. It's where purpose meets emotion, where service becomes art. My passion is to keep nurturing to inspire confidence, dignity, and kindness in others so that they, too, find meaning in what they do," shesays.
“The world of luxury is evolving. The future belongs to brands that are human, conscious, and emotionally intelligent. We're not just about rooms and revenues, we're about emotions, experiences, and the ability to make someone feel valued.”
LeadershipPhilosophy:TheArtofListening
Swaticonsidersherselfastudentofleadership,constantly learningthroughpeople,challenges,andchangingtimes. Shebelievesthatnotwoindividualsarethesame,every personcomesfromadifferentbackground,mindset,and emotionalrhythm.Recognizingandrespectingthat diversitymakesleadershiphumanandeffective.
Situationalleadershipbecomesessentialinherview.No singleformulafitsall,whatworksforonepersonor circumstancemaynotforanother.Thetrueskillliesin readingtheroom,sensingtheenergy,andadaptingone's stylewithempathyandclarity
Sheidentifieslisteningtrulyasoneofthemostunderrated yetpowerfultraitsofgreatleadership.Itbuildstrustfaster thananydirectivecan.Itallowsleaderstounderstand beforeresponding,toconnectbeforecorrecting.
"Leadership is not about having all the answers. It's about creating an environment where people feel safe to share ideas, make mistakes, and grow," sheemphasizes.
IfSwatihadtodefineherstrengthinonephrase,itwould benevergivingup.Nomatterhowdifficultthe circumstancesorhowmanytimeslifetestedher,shehas chosentoshowupeverysingleday.Startingworkatavery youngagetaughtherwhatresiliencetrulymeans: perseveranceisn'taboutfightingconstantly,butabout showingupconsistently,withfaithinoneself.
Optimism,notthekindthatignoresreality,butonerooted inhopeandclaritywhichhascarriedherthrough challenges.Shehasneverbelievedthatanysetbackcould defineher.Everychallengehasbeenadoorwaytolearning, metwithgraceandcourage.
Asforweaknesses,shereflectsthatstartingworksoyoung madeherintenselyfocused,perhapstooearly.Foryears, sheblurredthelinesbetweenworkandlife,believingthey wereoneandthesame.Overtime,sherealizedthatworkis partoflife,notlifeitself.Learningtopause,tocelebrate, andtoembracemomentsofjoyhasbeenhergreatest evolution.
"Success is not about how much we achieve, but how well we live while achieving it," sheshares.
Swati'smantraforgrowthandsuccesscentersonstaying ambitiouslyalive.Whenrootedinpurpose,ambitionfuels work,relationships,andinnergrowth.Itkeepsoneevolving whileservingasaremindertonurtureeverypartoflife,not justcareer.
Hermessagetoaspiringleadersandprofessionalsresonates withhard-earnedwisdom:Leadershipisnotapositionbuta journeyofgrowth,foryourselfandthosearoundyou.Keep learning,evolving,andrememberthatconsistencyoften outweighsperfection.Surroundyourselfwithpeoplewho challengeandupliftyouandneverletgoofcuriosity.
"True growth isn't measured by titles or upward movement, but by becoming deeper, kinder, and wiser every day," she concludes.
Todayleadershiprequiresmorethanjustpower.It
alsoneedsattributessuchasgenuineness, sympathy,andtoughnessofspirit.Womenleaders ondifferentindustriesandcontinents,areillustrating throughtheiractionsthatsuccessfulleadershipisnota matterofleadingbyforceorcontrollingpeoplebutrather findingtherightbalance.Theyhaveaperfectcombination oftraitslikeamixtureofemotionalintelligenceand steadfastnesswhichtheyarecallingintoquestion.Thelatter aspect-theabilitytobeempatheticyetbeuncompromising -isgraduallychangingtheideaofleadershipinthepresent time.
Leadershipwasforalongtimestereotypicallyassociated withtraitssuchasstrength,decisiveness,and competitiveness-characteristicswhichwereconsideredto bemasculine.However,withtheevolutionofenterprises, theviewofthekeyfactorsofsuccesshasalsochanged. Femaleexecutivesshowthatqualitieslikeeleganceand endurancedonotcanceleachotherbutinsteadcanbe mergedintoonegreatpower Whilegraceismeanttohelp withunderstanding,collaboration,andtrust,gritisaimedat bringingpersevering,ambitious,andprogressivetraits.In effect,theyfashiontheleadershipstylethatisbothhuman andhighlyeffective.
Suchequilibriummakesitpossibleforladiestohandle complicatedsituationswithdignityastheyrespondto difficultiesandsticktotheirtrueselves.Itisalsobroughtin playwhenorganizationsbecomethekindwhereempathy goeshandinhandwithaccountabilityandsuccessis measuredintermsofprofitaswellaspurposeandpositive impact.
Graceinleadership, however,isnotaboutbeing weak,ratheritinvolves emotionalintelligence, empathy,andthecapability offormingrelationshipswith othersatthemostprofound level.Womenleadersare consistentlysuccessfulin constructingkindredenvironmentswhereallvoicesget heardandacknowledged.Theirwillingnesstolisten, understand,andcommunicateeffectivelypaveswayfor trustandunityamongteams.
Graceequipsleaderswithskillstoresolveconflictswithout hostility,tomanagechangeswithoutdetachingthe followersandbeingrecalcitrantwiththeleaderswho employit.Itstimulatesthespiritofopennessindiscussions andthehonoringoneanother,trustbeingthemainelements ofcommunicationbetweenvariouslyqualifiedpersonsin thesocietyoftoday
Besidesthat,gracerepresentsastronganddependableform ofrecovery.Itgivestherequiredcomposureintimeof adversity,leadstotheabilityofrecoveringfromcalamities withoutbeingbitterandthroughit,onecanalsobeasource ofcalmconfidenceforpersonswhoareuncertain.
Ifloveisseenasthecoreofleadership,thengritisitsmain controllerinthebackground.Itdenotesamongotherthings
thelong-sufferingnatureofthepursuer,thecouragethat comeswithitandtheevergoingcallofachievingone's aims.Acrossvarioussectors,womenexecutivesserveasan excellentexampleofthiskindofrelentlessspiritthatbreaks downobstacles,disconfirmsthestereotypedviewsabout them,andatthesametimemovesforwardthecompetitive sectoroftheindustriesthathaveforalongtimebeen hesitanttochange.
Byvirtueofgrit,womencanprotectthemselvesfrom unfriendlyimpulsesfromoutsideandirritationthatmay comefrominsidetheheart.Itgivesthemthepowerto nevergiveupevenifsubjectedtodiscrimination,takeup thechallengeofrisk,bethefrontlinersinnewtrailblazing activitiesandstandingwherethereisademandforproofof one’scapabilities.
Nevertheless,tosaythatgritismereenduranceisnotan accuratedescriptionofthecharacteristic-itoughttobe calledstrategicresilience.Beingabletochangeoneself, learnfromthesituation,andbecomingstrongerisatthe coreofgrit.Resilientleadersmotivatetheiremployeesnot
onlythroughachievementsbutalsothroughtheirvisible dedicationtothecallingandtheresultingprogress.
Graceandgritshouldnotonlybeviewedascharactersofa person—theyarepowerfulagentsofchange.Togetherthey markthechangeofleadershiperawhenitbecomesobvious thatcollaborationcangohandinhandwithconvictionand compassionwithcourage.
Womenleaderswhoexhibitgraceandgritarethe representativesoftheidealcombinationofthetwoaspects: thepowertogothroughadversityandthewarmthtoinspire others.Hence,thesewomendonotonlybuildsuccessful organizations,butalsochangethesocietalperspective aboutwhatleadershipessentiallyis.
Ultimately,itisthisalignment--ofstrengthandtenderness, purposeandpersistence--thatmakesleadershipnotonly efficientbutalsoremarkable.
Leadershipinthebusinessworld,whichisfullof
surprises,istypicallycontingentonhowonereacts tobadtimesratherthanbeingtriumphantones. Problems,crises,andevenfailuresarepartoftheroadto success,andalongthewayarealsochancesforgrowthand gettingbackontrack.Theabilitytostayresilientagainst theodds,quicklybouncebackfromadefeatandstillkeep one'sfocusandcool,hascometobeoneofthemost importantleadershipqualitiesofthepresenttime.
Whatdefinesresilientleadershipextendsbeyondquiet power;itexemplifiesatotalsurrendertothedemandsofthe situationforthepurposesofone’sviablemissionand guidance.Leaderswithresiliencearenotshockedby unpredictablesituations,theyaremorethanevercommitted totheirprinciplesbutatthesametimeemployandversatile approachandbearthebruntoftheunknownwithcourage thusgettingtheirfollowerstodolikewise.
Traditionalleadershipmighthavecontrolandconsistency asitsmainfeatures,however,thepresent-day circumstancesrequireonetobeadaptableandemotionally stronginstead.Theleaderswhoareontopoftheirgame understanddisruptiontobethefuelofprogressand thereforedonotresistit.Encounteringchallenges,tothem, meanneitherfearsnorobstacles,buttriggersfor implementationandmetamorphosis.
Experienceoffailureisthemostpowerfulteacher.Itmakes onemoreawareoftheirshortcoming,showsthoseareas onehaschosentobeblind,andforcesonetochangetactics. Meanwhile,whatsetstheresilientleadersapartfromothers isnotthefactthattheyhaveneverbeendefeatedbutrather thewaytheyanswerit.Theydon'tquitbutratherthey think,changetheirtactics,andregaintheirstrength.
Beingaresilientleaderrequiresthepersontobevery consciousofoneself—thisincludesthecapabilityof appreciatingone’sresponsetoevents,noticingone’s emotionaltriggers,andlearningfromincidents.Suchan insightgivesbadtimesadifferentstatusbecauseinsteadof beingacauseofvexation,theybecomeaspringboardfor furtherprogress.Itisinthisnever-endingcycleoflearning andregenerationthattheleadersbecomebiggerand strongerbothpersonallyandastheheadsoftheir organizations.
Emotionalintelligenceisthecoreofresilience.Leaders makingtheefforttostaycalmandcollectedinacrisis quicklybecomethestabilityandtrustotherpeoplelookfor. Suchleadersdonotlosecontroloftheiremotionsbutatthe sametimetheydon'thidethem,deliverhonestmessages andthroughempathyandassuranceleadtheirpeoplein timesofuncertainty
Beingcalminsuchcasesdoesn'timplybeingcoldhearted butrathermaintaininganemotionalequilibrium.Resilient leadershipisabletosmackchallengesintheface,whileat thesametimeitkeepsfaithwiththefutureandencourages thesameoptimisticapproachinothers.Thisemotional level-headednessiswhatteamsneedtolookattheissues andnotgiveintofearandpanic,whichtheythusavoid.
Theabilitytobouncebackfromadversityshouldnotonly beinthehandsofthetopexecutivesbutshouldbethe essenceofthecompanyculture.Teamswhichare encouragedtotakerisksthathavebeenthoughtthrough, learnfromtheirmistakesandtaketheirshareofthe accountability,becomemoreflexibleandareabletoadjust moreeasily
Visionaryleadersusedifferentwaystoconvinceemployees thatfailureisanaturalstepintheinnovationprocess.They applaudtheworkdonetofindnewpathsandputtheirfocus onthelessonslearnedratherthanonpointingfingers.Such asystemleadstothecreationofasafepsychological environmentwhereeverymemberfeelsthattheiropinion hasvalue,thatit'sokaytomakemistakesandthattheycan growasoneteam.
Suchanorganizationisstrengthenednotonlybytheability towithstanddifficulttimesbutalsobytheunderstanding thatchallengesinfactservetoincreasethecollective strength.Aculturalchangesuchasthisoneconvertsshort-
termdifficultiesintolong-termbusinessadvantages.
Conclusion
Resilienceleadershipisnotjustaboutsurvival,butratherit isabouttheconversionofthatadversity.Afailedattemptis alwaysholdingtheideaoftheinnovationandtherenewal insideit,whichiswaitingforthebraveonestonurtureit, whohavethecouragetolookbeyondtheimmediate problem.
Suchleaderswhoturnchallengesintoopportunitiesdonot onlychangethedefinitionofsuccessbutalsotheybecome theoneswhocreateenterprisesthatareabletomakeuseof thedemandasastepping-stone.Theybecometeams convincedofthepowerofenduranceandleaders'legacies thatlast.
Intheeraofchangebeingtheonlyconstant,resilienceisa leader'sstrengthmeasuredinadifferentway.Thecapacity tostepup,toreconstruct,andtocreateanewidentityrepeatedly-iswhatmakesaleaderanextraordinaryone.
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