Powering the Future of Connectivity Telecom Technology Leaders to Watch, 2025, December 2025

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December • Issue 132 • 2025

The Rise of Ultra-Low Latency What It Means for Real-Time Applications

Telecom’s Biggest Bets Where Industry Leaders Are Investing Next

POWERING THE FUTURE OF

Connectivity:

TELECOM TECHNOLOGY

LEADERS to Watch, 2025

WE RISE UP

HIGH AS WE LIFT

OTHERS

SCAN

THE QR CODE

TO GET IN

TOUCH

BECAUSE YOUR STORY DESERVES THE SPOTLIGHT

Perspective

ditor's Leadership Driving Scale and Connectivity

P

rogress in technology-driven sectors is often shaped by leaders who combine operational discipline with long-term vision. This edition highlights women whose leadership journeys reflect an ability to build value through consistency, sound judgment, and accountability.

Their stories show that influence is earned not through position alone, but through the capacity to guide teams, manage complexity, and deliver outcomes that stand the test of time. Each narrative offers insight into how thoughtful decision-making supports growth across competitive markets.

As connectivity becomes central to business and daily life, organizations require leaders who understand both technology and service delivery. The women featured here demonstrate how financial clarity, process improvement, and customer-focused strategies can work together. Their careers underline the importance of aligning internal capabilities with external demand while maintaining control over costs and performance. Such leadership also reinforces the role of clear expectations and data-driven planning when managing large, geographically spread teams.

The edition Powering the Future of Connectivity: Telecom Technology Leaders to Watch brings these leadership perspectives into focus. It captures how women are

contributing to the expansion of telecom and technology services by building integrated solutions and scalable operating models. The stories in this edition reflect a commitment to steady progress, cross-market understanding, and the ability to respond to industry change with precision. Collectively, they present a view of leadership rooted in execution, resilience, and strategic clarity.

The featured executive in this edition reflects more than two decades of experience guiding organizations toward sustained revenue growth and operational efficiency. Her career includes leading large international teams, managing complex financial plans, and setting clear performance standards across service operations. She has played a key role in expanding service portfolios beyond traditional customer support to include integrated technology, billing, and CRM solutions. Through strong business development capabilities and market insight, she has supported international expansion while maintaining profitability and service quality.

Let each page inspire reflection, purpose, and forward thinking!

-Bill Limbert

Contents 08

The Stories Within

SANDY MEHRA Building the Future of Telecom with Vision and Agility

Industry Insights

12

18

The Rise of Ultra-Low Latency

Telecom’s Biggest Bets

What It Means for Real-Time Applications

Where Industry Leaders Are Investing Next

Merry D' Souza

Editor-in-Chief

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CONTENT Managing Editor: Bill Limbert Assisting Editor : Joe Lee

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December, 2025

POWERING THE FUTURE OF

Connectivity:

TELECOM TECHNOLOGY

LEADERS to Watch, 2025

Featuring

Designation

Brief

Ajay Kumar Jha

Self-employed

Ajay Kumar Jha is a performance-focused telecom and IT executive driving product innovation, standards leadership, strategic execution, and market growth.

Aram Hasib Salihi

CEO, DIL Technology

Aram Hasib Salihi is a telecom CEO and technologist leading network transformation, operational excellence, revenue assurance, and ISP advisory services.

Nisrine Ghazal

Vice President Digital Media, Rotana Media Services Holding

Nisrine Ghazal is an award-winning MENA business leader driving brand turnarounds, revenue diversification, customer experience innovation, and high-performance teams regionally.

Sandy Mehra

President, Telgoo5 Inc.

Sandy Mehra is a multinational executive driving revenue growth, BPO innovation, global operations, financial excellence, and technology-led customer experience transformation.

Sumit Chattopadhyay

Former Client Partner- Retail, TCS

Sumit Chattopadhyay is a global IT leader excelling in P&L ownership, delivery transformation, CXO partnerships, and customer-centric services across industries.

Powering the Future of Connectivity: Telecom Technology Leaders to Watch, 2025

SANDY MEHRA

Building the Future of Telecom with Vision and Agility

T

he telecommunication industry has been characterised by turbulence, but one leader who has achieved significant success in the industry is Sandy Mehra, the President and CEO of Telgoo5 Inc. He has over 20 years of experience in executive leadership with an exemplary track record of transforming Telgoo5 to a global provider of advanced billing, CRM and end-to-end telecom solutions, which are synonymous with speed, innovation and customer-centricity.

recently, we introduced our Enterprise Edition and are preparing an ISP Edition to serve broadband and converged providers. The through-line since 2006 is the same today: turn complexity into clarity so our clients can move faster than the market.

Sandy lives by the philosophy of getting 1 per cent better every day, and so he has always taken a step in making telecom more accessible and futuristic. In this interview, he communicates insights on his journey, leadership codes, and the strategic concept of navigating Telgoo5’s growth.

With over 15 years of experience in the telecom and technology space, how would you describe the journey that led you to your current role as President of Telgoo5 Inc? I entered telecom as a builder, not a theorist. In 2006, I launched one of the first MVNOs on a leading network provider through the Telgoo5 platform, and that experience made one thing clear: operators needed a nimble, softwarefirst backbone. We started Telgoo5 with a simple CRM and, step by step, built the platform we wished we’d had—first core billing, then inventory management, and ultimately a complete BSS. From there, we added an online charging system (OCS), wholesale enablement, offline charging and mediation, and the heavy lifting, like taxation and compliance.

My role has been to keep us ahead of the curve: spot patterns, productize them, and remove friction for operators. Most

8 | Enterprise Review

Sandy Mehra President Telgoo5 Inc.

The Stories Within

“

Invest in building relationships, whether that’s visiting teams in person or simply taking the time to understand cultural nuances.

What core responsibilities do you handle at Telgoo5, and how do they align with the company's vision of powering future connectivity?

At Telgoo5, my role is to set the strategic direction and ensure that our teams are aligned around a single vision: making telecom more accessible, scalable, and future-ready. Daily, that means overseeing technology development, forging partnerships with network operators, and guiding our product roadmap to stay ahead of client needs. I also spend significant time with our customers, because their challenges often shape our innovation pipeline. For example, our introduction of AIpowered customer support and real-time billing came directly from listening to telecom operators struggling with legacy systems. Beyond technology, I see myself as the custodian of culture at Telgoo5, ensuring we operate with agility, accountability, and empathy. Every responsibility I hold ties back to our vision of powering future connectivity by giving even the smallest operator the tools to compete like a major carrier.

As a leader overseeing international teams and large-scale operations, what principles or practices have helped you build high-performing global teams?

Leading international teams has taught me that culture, clarity, and trust matter more than geography. One principle I’ve always embraced is empowering local leadership, giving people on the ground the authority to make decisions rather than trying to centralize everything. It creates ownership and builds confidence. Another practice is over-communication; when teams are spread across time zones, clarity of goals and expectations becomes non-negotiable.

I also place a strong emphasis on mentorship, ensuring that leaders at every level are supported in their growth. Most importantly, I invest in building relationships, whether that’s visiting teams in person or simply taking the time to understand cultural nuances. High-performing teams are built on trust, and trust is built through consistent respect and

transparency. For me, global leadership isn’t about directing from above, but about creating an ecosystem where people thrive together.

How do you ensure Telgoo5 stays ahead of market trends in telecom technology, especially in such a fast-paced and competitive environment?

Staying ahead in telecom means combining foresight with adaptability. At Telgoo5, we’ve built a culture of continuous learning — our teams monitor emerging technologies like eSIM, 5G, IoT, and AI, not just in theory but through rapid prototyping and pilot projects. I believe in listening closely to the market: many of our most successful innovations, such as predictive billing and no-code onboarding, came directly from client pain points.

We also place heavy emphasis on partnerships with Tier-1 carriers, device manufacturers, and cloud providers, which gives us early visibility into shifts that will shape the industry.

Internally, we’ve adopted agile methodologies and a DevOpsdriven approach, which lets us experiment, test, and deploy faster than traditional telecom platforms. In such a competitive environment, it’s not about predicting the future perfectly — it’s about being nimble enough to adapt when it arrives.

December | 9

With several Fortune 500 BPO deals and global expansions under your belt, which milestones or recognitions have been the most rewarding in your career so far?

Every milestone has carried its own meaning, but the most rewarding ones are those where vision turned into reality.

Securing Fortune 500 partnerships early in my career gave me confidence that global clients valued our approach.

“

High-performing teams are built on trust, and trust is built through consistent respect and transparency.

10 | Enterprise Review

At Telgoo5, enabling a telecom startup to launch nationwide in just 30 days — when the industry norm is three to six months — was a moment that proved our platform could truly disrupt the market. Being recognized on the Nasdaq Tower in Times Square was symbolic of how far we’ve come, while receiving the 2025 Global Recognition Award for Excellence in Telecom Service Innovation validated our impact at an industry level. But what stays with me most are not the awards, but the moments when clients tell us that Telgoo5 changed their business trajectory. That’s the recognition that matters most.

Balancing innovation, leadership, and financial strategy requires intense focus. How do you personally maintain equilibrium between your professional responsibilities and personal life?

For me, balance comes from intentionality. I learned early in my career that if you don’t define boundaries, the business will consume all of your time and energy. I make it a priority to structure my day in a way that creates space for family,

exercise, and reflection. I’m disciplined about setting aside time for reading and learning, because that not only keeps me sharp as a leader but also helps me step back from day-to-day pressures.

I’ve also built a strong leadership team that I can trust, which allows me to delegate effectively rather than micromanage.

That trust gives me space to recharge and focus on the bigger picture. I don’t always achieve perfect balance, but I’ve come to see it less as a fixed state and more as a practice of continuous adjustment, guided by my values.

As someone deeply embedded in telecom technology and customer service innovation, what advice would you offer to emerging leaders in this industry?

My advice is simple: stay curious, stay humble, and stay close to the customer. Telecom and technology are fields where the pace of change can overwhelm even seasoned professionals, so continuous learning is essential. Humility matters because no leader has all the answers; the best ideas often come from your team or your clients if you are willing to listen. And staying close to the customer ensures that your innovations solve real problems, not just theoretical ones.

I would also encourage emerging leaders to embrace resilience. This is an industry where setbacks are common, but those who see challenges as opportunities to adapt will thrive. Finally, build with purpose. Telecom is more than networks and platforms; it’s about enabling human connection. Leaders who remember that will create lasting impact.

Looking ahead, what goals or strategic directions are you most excited about pursuing for Telgoo5 in the coming years?

The next chapter for Telgoo5 is about deepening our role as the digital backbone for MVNOs and telecom providers worldwide. We’re focused on expanding our AI and automation capabilities to make every aspect of telecom operations—from billing to fraud detection to customer support—more predictive and proactive. We’re also investing heavily in eSIM, IoT, and 5G integrations, because those technologies will define the future of connectivity.

Another strategic goal is expanding into underserved markets where access to affordable, scalable telecom infrastructure can unlock enormous social and economic value. Finally, we’re strengthening our ecosystem partnerships, bringing together operators, device manufacturers, and digital platforms to create seamless, future-ready connectivity solutions.

That roadmap reflects how we build: start simple and add value relentlessly. From our earliest CRM to today’s end-toend stack, we keep shipping products that remove operator friction. We’ve launched the Enterprise Edition of Telgoo5, and an ISP Edition is next—extending our customer-first, AIfirst approach from mobile into broadband and converged connectivity. At its core, our mission remains the same: make it possible for any operator, anywhere, to launch and scale like a Tier-1 provider.

December | 11

Industry Insights

What It Means for

Real-Time Applications

T

he communications between people and the devices are evolving at a phenomenal rate. From live video calls and online gaming to smart home systems and instant business data sharing, our world now depends heavily on fast and seamless communication. This shift is fueled by the growing force of digital connectivity, which enables a continuous flow of information across devices, systems, and platforms.

Real-time applications have become part of everyday life. They shape how we work, learn, travel, and connect with others. Understanding their rise helps us see not only their advantages but also the challenges that accompany a rapidly connected digital environment. This understanding also contributes to the successful enterprise innovation since organizations look for smarter ways to operate.

The Rise of Real-Time Communication There was a time when digital communication was associated with noticeable delays. Messages, updates, and responses often took seconds or minutes to arrive. Today, users expect instant results, whether they are tracking a parcel, sending a message, or accessing online services. This shift has placed real-time communication at the center of digital expectations.

Real-time systems work on immediacy. They deliver information the moment it occurs, with little or no delay. Video conferencing platforms, live financial trading systems, and collaborative work tools depend on this speed. Their success is possible only because Digital Connectivity continues to improve network coverage, stability, and speed across the world.

The Role of Technology Real-time experiences rely on several advanced technologies working together. High-speed internet acts as the backbone. Cloud computing

12 | Enterprise Review

The Rise of Ultra-Low Latency

December | 13

Industry Insights

provides flexible processing power. Data analytics turns information into meaningful insights. Together, these technologies keep accurate data flowing constantly.

Edge computing reduces delays by processing information near its source, whether on a mobile device or a factory sensor. Fifth-generation networks add even more power by supporting greater bandwidth and faster response times.

Cloud-based architectures further help by offering the scale required for millions of users connected at once. These layers are now taking center stage in enterprise innovation as industries seek more efficient digital systems.

How Businesses Benefit For companies, real-time systems do more than improve customer experience; they transform internal operations.

Live insight access assists businesses in making timely decisions. Monitoring inventory, tracking user behavior, or identifying system issues becomes easier when data updates instantly.

This speed strengthens communication across teams, helping organizations act quickly. It improves productivity, reduces costs, and creates room for enterprise innovation by encouraging smarter workflows and faster solutions.

The Shift in Consumer Expectations Challenges in Real-Time Implementation Digital users today have little patience for buffering or downtime. They desire smooth performance continuously.

Businesses now measure success by how quickly and consistently they can respond to user actions.

Instant updates build trust. Live customer support increases confidence. Accurate delivery tracking strengthens transparency. All these experiences rely on stable digital connectivity. The companies that cannot live up to these expectations are bound to lose users to faster and more trustworthy companies. Enterprise innovation is also being driven by this change, with organizations redesigning their digital systems in order to keep pace.

Real-Time Applications Across Industries The influence of real-time technology reaches every major sector.

• • • • •

Healthcare uses real-time monitoring tools to track vital signs and support emergency decisions.

Finance depends on instant payments and live trading platforms for secure global transactions.

Transportation relies on traffic management systems and navigation apps for safer journeys.

Education uses real-time interaction to make online learning more engaging.

Manufacturing depends on connected machines that share instant data to prevent failures and improve output.

Across all these fields, Digital Connectivity supports safety, efficiency, and new forms of enterprise innovation.

14 | Enterprise Review

Building real-time systems comes with challenges. Even a small delay can affect performance in areas such as healthcare or finance. Continuous data exchange raises privacy concerns and demands strong security. Upgrading infrastructure requires investment. Integrating new systems with older ones can be difficult.

Organizations must balance speed with reliability. Realtime technology is effective only when supported by secure, scalable networks.

The Human Side of Real-Time Technology Beyond the technical benefits, real-time applications also affect human interaction. Quick communication connects people emotionally and socially, making digital experiences more like face-to-face interaction. Employees in remote teams can collaborate as though they were in the same room.

Constant connectivity also brings pressure. Real-time systems make people expect instant replies, which causes stress and reduces focus. People and organizations need to balance connecting with others and taking time apart.

Finding this healthy balance is important Looking Ahead Real-time applications represent more than a technical step forward. They are reshaping how people communicate, how businesses operate, and how societies grow. As digital connectivity becomes stronger, real-time systems will continue to make information faster, clearer, and more meaningful. Their combined impact will guide the next stage of human progress, blending convenience, intelligence, and connection into a seamless digital future.

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Industry Insights

Where Industry

LEADERS Are Investing

18 | Enterprise Review

Next

Telecom’s Bets The Power Biggest of Advocacy

B

usiness landscapes are evolving at an unprecedented pace. Markets are more dynamic, technologies are advancing rapidly, and competition is becoming more global than ever. This rapid change has pushed one major question to the forefront for executives everywhere: Where should industry leaders invest next? The answer lies in identifying the forces that will define long-term improvement, such as innovation, sustainability, and the increasing importance of the connectivity future.

Leaders today understand that growth depends on forwardthinking decisions. Whether the goal is improving sustainability, upgrading infrastructure, or creating resilient supply chains, investment strategies now reflect a deeper focus on readiness. Businesses are preparing for a world where data, people, and systems interact more seamlessly than at any point in history.

The Digital Transformation Imperative Digital transformation is no longer optional. What started as a change in the tools and platforms has become the basis of the modern business. Organizations are redesigning operations with automation, artificial intelligence, and advanced analytics at the core. Cloud computing, in particular, has become essential due to its flexibility and cost efficiency.

These upgrades are not simply about keeping up. They revolve around creating systems that can support real-time decision making, collaboration, and customer expectations.

Organisations making early investments in digital

December | 19

Industry Insights

capabilities tend to have an advantage, as these systems form the backbone of the connectivity future.

Artificial Intelligence as a Growth Engine Artificial intelligence has moved far beyond experimentation. It has now become a central point in the way companies address problems and find opportunities. In industries such as finance, healthcare, and logistics, AI is helping improve diagnostics, manage risks and predict demand with remarkable accuracy.

Going forward, investments are likely to focus on responsible and human-centered AI. Leaders desire resolutions that are effective in decision-making while maintaining fairness and transparency. This approach ensures technology empowers people rather than replaces them, strengthening trust in a rapidly digital world.

Green Innovation and Sustainability Sustainability has become a defining expectation for modern businesses. Now, customers, investors, and regulators expect companies to make commitments to environmentally conscious practices. This shift is driving major investment into renewable energy, circular manufacturing, and lower-carbon transportation.

The Future of Work and Talent How we work has changed profoundly over the past few years. The digital tools, remote collaboration, and hybrid models are transforming the operation of the teams.

Businesses now recognize that investing in talent is as critical as investing in technology.

Upskilling, leadership development, and digital literacy programs are gaining priority. Employees are expected to work with emerging technologies, analyze information, and adapt quickly. Companies that build strong and capable teams will remain more agile in the years ahead.

Strengthening Cybersecurity With greater digital adoption comes greater risk.

Cybersecurity has become a non-negotiable investment area as threats grow more advanced. Businesses are moving toward proactive defense models such as zero-trust frameworks and AI-driven threat detection.

Strong cybersecurity not only protects data but also builds consumer confidence. As data sharing increases, information protection becomes one of the essential elements of the connected future.

The Data Advantage

Green data centers, smart grids, and precision agriculture are increasingly becoming a common practice as organizations attempt to balance between environmental responsibility and economic growth. These solutions are largely dependent on digital systems, reinforcing how closely sustainability is tied to the connectivity future.

Building Smarter Infrastructure Cities and industries depend on infrastructure that can meet rising demands. Smart infrastructure integrates technology into roads, buildings, and public systems to create safer and more efficient environments. Investment is being directed towards smart transport networks, smart utilities, and automated government services.

Real-time traffic control, connected waste management, and smart lighting demonstrate how data-driven systems can improve daily life. The innovations also minimize the costs of operation and environmental impact, preparing communities for the connectivity future that depends heavily on efficient and responsive networks.

20 | Enterprise Review

In today’s economy, data has become an essential asset.

Quick and accurate analysis of information assists firms in making smarter decisions. Predictive analytics, cloud storage, and data-sharing ecosystems are gaining traction as organizations try to unlock deeper insights.

At the same time, ethical data management has become crucial. Transparency and privacy protections are central to maintaining trust and meeting regulatory expectations.

Final Reflection Industry leaders are preparing for a world defined by intelligence, sustainability, and collaboration. The most influential investment themes, including digital transformation, AI, green innovation, and talent development, are closely connected. These forces are shaping a business environment built on progress and purpose. As the physical and digital worlds merge, organizations that clearly and responsibly embrace change will lead in innovation and help create a more empowered global landscape guided by the connectivity future.

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