mpactfulbusinessleaderspossesscertaintraitsand Iqualitiesthathelpthemachievesuccessandmakea positiveimpactontheirorganizationsand communities.Leadershaveaclearvisionofwhattheywant toachieveandareabletocommunicatethatvisionto others.Theyareabletoseethebigpictureandanticipate futuretrendsandopportunities.
Impactfulbusinessleadersarestrategicthinkerswhoare abletoanalyzecomplexsituations,identifypotential challengesandopportunities,anddevelopeffective strategiestoachievetheirgoals.Impactfulbusinessleaders areresilientandabletobouncebackfromsetbacksand challenges.
Theyareabletostayfocusedontheirgoalsandremain positiveandoptimisticinthefaceofadversity Theyare adaptableandabletoadjusttheirstrategiesandapproaches ascircumstanceschange.Theystayflexibleandopenmindedinordertorespondtonewchallengesand opportunities.
Businessleadershavehighemotionalintelligenceandare abletounderstandandempathizewiththeneedsand concernsofothers.Theyestablishandmaintainstrong relationshipswithemployees,customersandother stakeholders.Impactfulbusinessleadershaveastrongsense ofintegrityandethics.Theyarehonest,transparent,and trustworthy,andtheyactwithintegrityinalltheirdealings.
Theseleadersaredecisiveandabletomaketoughdecisions whennecessary Theyweightheprosandconsofdifferent optionsandmakeinformeddecisionsbasedonthebest availableinformation.Thesepeoplearelifelonglearners
whoarecommittedtopersonalandprofessional development.Theyseekoutnewknowledgeandskillsand areopentofeedbackandconstructivecriticism.
Thesebusinessleadersalsopossessarangeoftraitsand qualitiesthathelpthemachievesuccessandmakea positiveimpactontheirorganizationsandcommunities.By cultivatingthesetraitsandqualities,aspiringbusiness leadersincreasetheirchancesofsuccessandmakea positiveimpactintheirowncareersandbeyond.
Mappingthejourneyoftheseresoluteleaders,Insights Successshedslighton"The10MostImpactfulBusiness LeaderstoFollowin2023."Indulgeinthestoriesofthese staunchbusinessleaderswhoarecontributingtoenabling perpetualnoveltiesintheever-evolvingbusinessarena.
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April, 2023
David Stokes
FeaturedPerson
BaileyJordan CEO
DianaMagariu CEO
JoanDocktor President
KarenSeror CMO
KarimChandani VicePresidentReal Estate&Hospitality
KellyDavies Founder
PaulEdalat Chairmanofthe Board,FounderandCEO
RobertBruski CEO& Co-founder
RyanPeddigrew Director,Business Development
SamirZabaneh CEOandChairman
TheJordanGroup Jordancollective.com
KeyOneRealtyGroup keyonerealtygroup.com
Fox&Roach foxroach.com
GameStream gamestream.biz
HUBInternational hubinternational.com
KellyDaviesHomes kellydavieshomes.com
Vivera viverapharmaceuticals.com
Baileyisaresults-drivenentrepreneurwithapassionfor helpingbusinessleadersdevelop,launchandmanage successfulcompanies,productsandservices.
Diana,throughtheorganization,providesyouthehighestlevel ofdetailthatrelatestoyourspecificneeds.
Joanstronglybelievesinthepracticeofservantleadership.She enjoyswatchingeveryone’sgrowthandsuccess.
KarenSerorisofthestrongbeliefthatthinkingbig,dogged perseverance,andpassionarethekeyelementsthatdriveher towardssuccess.
Karimisfocusedonfindingtherightsolutionsforyourneeds.
Kellyisanaward-winninginspirationalbusinessleaderand influencerwithatrackrecordofcreatingandbuilding businesseswithoutstandingresults.
Withover30yearsofexperienceinthepharmaceuticaland nutraceuticalindustries,PaulEdalatisavisionaryindustry disruptordrivenbyhisdesiretotransformthepharmaceuticals industrytobetterservepatientsandconsumers.
CtrlVVirtualReality ctrlvarcade.com
RobertspendshistimedividedbetweenbeingtheCFO/CoFounderofCtrlV,alargeVirtualRealityarcadefranchise,and hisinvolvementwithseveralnon-profitorganizationsincluding InnovationInclusion.
QuestAV questaudiovisual.com
TouchBistro touchbistro.com
Ryanisacreative,self-driven,andgoal-orientatedindividual with10+yearsofprogressiveexperienceandprovensuccessin drivingnewbusiness,increasingrevenues,andgrowingbrand exposure.
SamiristheChairmanandCEOofTouchBistroInc.,asoftware companyprovidingvariousrestaurantmanagementand paymentssolutions.
With a reputation for excellence and a commitment to delivering exceptional service, HUB is dedicated to helping clients navigate the complexities of the modern world with confidence and peace of mind.
Withakeenunderstandingthatinsuranceisa criticalcomponentofanyriskmanagement strategy,thisprofessionaliscommittedto deliveringtailoredsolutionsthatmeeteachclient'sunique needs;KarimChandanihasaproventrackrecordof successandapassionforprovidingexceptionalservice.He ensuresclientsreceivethesupporttheyneedtoprotecttheir assetsandachievetheirgoals.
AstheVicePresidentofRealEstate&Hospitalityat HUBInternationalLimited,Karimisahighlydedicated andsolution-focusedinsuranceexpert,prioritizing providingclientswiththehighestlevelofserviceand creativesolutions.
HUBInternationalLimitedisaleadingproviderofadvice andservicestobusinessesandindividuals,offering guidanceonachievingtheirgoals.Whenclientspartner withHUB,theyaccessavastnetworkofrisk,insurance, employeebenefits,retirement,andwealthmanagement specialistswhoworktogethertoprovidetailoredsolutions andunwaveringadvocacy
LetushavealookthroughKarim'sdistinctivewaytowards successthatmakeshimanimpactfulbusinessleader.
KarimandhisfamilyarrivedinCanadaasrefugeesfrom EastAfricahalfacenturyago,andhefeelsdeeplygrateful tocallithishome.Duringhisteenageyears,heworkedin hisfamily'sconveniencestorebusinessandlearnedabout saleswhileworkinginthefashionindustry.Karimwasan entrepreneurforoverthreedecades,experiencingboth successesandfailures.
Despitebeing50yearsold,Karimdecidedtostartanew careerintheinsuranceindustry,joiningtheinsuranceworld nineyearsago.Hequicklyrealizedthathissalesand networkingskillswerehighlytransferable,andasaformer businessowner,hehadasolidunderstandingofcost management.Karimstrivestomeetallhisclient'sneeds, goingbeyondjustinsurance,andthinksofeachclient's businessashisown.
Karim'sworkhastakenhimfrominsuringautomobilesto someofthelargesthotelsinCanadaandworkingwithreal estateownersacrossNorthAmerica.Thelearningcurvehas beensteep,butKarimhasenjoyedeveryminuteoftheride.
Hispassionforhisworkandclientsisevident,andhetakes prideinprovidingthebestservicepossible.
Reflectingonhisjourneyintheinsuranceindustry,Karim acknowledgesthatwhenhestartednineyearsago,he neededmoreexperienceandin-depthknowledgeofthe industry.However,hediscoveredthatthisworkedtohis advantage,astheinsuranceindustryconstantlyevolvesand requiresinnovativesolutions.
Overtheyears,Karimfacedmanychallenges,including navigatingtheimpactofCovid-19withhisclients. However,heviewedthesechallengesasopportunitiesto demonstratehisvalueandprovideexceptionalservice.For example,withthecontinuedtrendofhigherinsurance premiums,Karimworkedcloselywithhisclientstoensure theyvaluedtheirpropertiesforthecorrectlimits.
Karimalsoleveragedthevastresourcesofhiscompany, workingcollaborativelywithateamof15,000talented professionalsacrossNorthAmerica.Heturnedtotheirrisk servicesteam,whowerewell-positionedtoassistclients withthechallengestheyfacedinthesedifficultgeopolitical andeconomictimes.Karim'sabilitytoadaptandinnovate hasmadehimavaluableassettohisclientsandcompany.
Karim'sexperienceasapastbusinessownerhasgivenhim auniqueperspectiveandappreciationforhisclient's challenges.Thishasinspiredhimtoworkharderandbe morecreativeinservinghisclients'needs.Heunderstands thathisrolegoesbeyondaninsurancebroker'sandoften connectsclientswiththerightpeople,tools,andresources tosolvetheirbusinessproblems.
Karimfeelsfortunatetohavefriendsandfamilywhoown hotelsandrealestateholdingsacrossNorthAmerica.They havehelpedhimbetterunderstandtheirchallengesand realities,includingstaffingissues,ADR,costcontrols,and restaurantoperations.Bytakingthetimetounderstandhis client'sbusinesschallengesandextractbestpractices, Karimcanaddvaluebysharingthosesolutionswithother clientsfacingsimilarissues.
Karim'sapproachisfocusedonbuildinglong-term relationshipswithhisclients,earningtheirtrust,
HUB believes in doing the right thing every time. They maintain the highest ethical standards and conduct business with transparency and honesty.
andexceedingtheirexpectations.Heunderstandsthathis successisdirectlytiedtohisclient'ssuccess,andhetakes prideinhelpingthemachievetheirgoals.Hesays, "I also rely heavily on HUB International's Speciality Practice in Hospitality and Real Estate who constantly produce whitepapers and resource materials which give our clients an edge, with better insights into rates, market conditions, and the overall market."
HUBInternationalLimitedadvisesbusinessesand individualsonhowtoreachtheirgoals.Whenyoupartner withus,you'reatthecenterofavastnetworkofrisk, insurance,employeebenefits,retirement,andwealth managementspecialiststhatbringclaritytoachanging worldwithtailoredsolutionsandunrelentingadvocacy
HUBInternationalunderstandsthattheworldconstantly changes,andbusinessesandindividualsfaceevolvingrisks andchallenges.That'swhytheytakeacollaborativeand client-focusedapproach,workingcloselywitheachclientto understandtheiruniqueneedsanddevelopcustomized solutionsthataddresstheirconcerns.
Withareputationforexcellenceandacommitmentto deliveringexceptionalservice,HUBisdedicatedtohelping clientsnavigatethecomplexitiesofthemodernworldwith confidenceandpeaceofmind.Whethermanagingrisk, protectingassetsorplanningforthefuture,HUBisa trustedpartnerthatclientscanrelyontoprovideexpert guidanceandsupporteverystepoftheway
HUBInternationalLimitedisguidedbycorevaluesthat shapehowtheydobusinessandinteractwithclientsand partners.Thesevaluesinclude:
Entrepreneurship:HUBencouragesinnovationand educatedrisk-taking.Theyrecognizetheimportanceof creativethinkingandanentrepreneurialspiritinarapidly changingworldandstrivetofosterthesequalitiesintheir teamandclients.
Integrity:HUBbelievesindoingtherightthingevery time.Theymaintainthehighestethicalstandardsand conductbusinesswithtransparencyandhonesty.
ClientsandpartnerscantrustthatHUBwillalwaysactin theirbestinterestsandupholdtheircommitments.
Teamwork:HUBunderstandsthevalueofworking togethertomaximizeresults.Theyfosteracollaborative andinclusiveenvironmentwhereeveryone'scontributions arevaluedandrespected.ThisapproachenablesHUBto deliverthebestpossibleoutcomesforitsclients.
Accountability:HUBtakesresponsibilityforitsactions andoutcomes.Theymeasuretheirperformanceagainst theircommitmentsandholdthemselvesaccountablefor deliveringresults.Thisaccountabilityextendstoallaspects oftheirbusiness,fromclientrelationshipstooperational efficiency.
HUBInternational'smissionistoprotectandsupportthe aspirationsofindividuals,families,andbusinessesand empoweritsemployeestolearn,growandmakea
differenceintheircommunities.Itenvisionsvetting everywhereriskexists-todayandtomorrow.
TheriskservicesteamatHUBInternationalisdedicatedto understandingclients'evolvingneedsinvariousindustries, includinghospitality Throughcollaborationwithclients, producers,andindustryexperts,theteamprovidesvaluable insightsandrecommendationstoensureclientsreceivethe bestpossibleserviceandsolutions.
Thehospitalityindustryisconstantlychanging,andHUBis committedtostayingontopofthesechangestoprovide clientswiththemostup-to-dateinformationandguidance. Fourtrendingareasinthehospitalityindustryinclude:
Morepersonalization:Hotelsincreasinglyfocuson providingguestswithuniqueandtailoredexperiencesthat meettheirneedsandpreferences.
Thecontinuedgrowthofluxurybrands:As demographicsandlifestyleschange,luxuryhotelsare expandingtocatertothechangingdemandsoftheir customerbase.
Laborissues:Findingandretainingskilledtalentremainsa challengeforthehospitalityindustry,andHUBisdedicated toprovidingclientswithsolutionstohelpaddressthese issues.
Focusonwellnessandwell-being:Moreandmorehotels arelookingtoofferguestsspaholidaysandotherwellnessfocusedexperiencestopromoteoverallhealthandwellbeing.
Karim'smissionasaninsurancebrokeratHUB Internationalistoeducateandpersuadeclientsonthe implicationsandopportunitiesoftheirinsurancebuying decisions.Heaimstobuildthecompany'scross-border capabilities,helpclientsunderstandhowclimatechange willaffecttheirinsurancepremiums,andensuretheyfully appreciatetheimportanceofinsuringtheirpropertiesto theirtotalvalues.
Karimbelievesthatitiscriticalforclientstohavethe properbusinessinterruptionlimitsinplaceintheeventofa significantloss.Heworkstoincreasetheirawarenessofthe importanceofhavingtheappropriateinsurance, emphasizingthatiftheyarenotbuyingtheproper insurance,itmaybepointlesstobuyinsuranceatall,as theywillnotreceivetotalcompensationintheeventofa loss.Karim'sgoalistoprovidehisclientswithtailored solutionsandunrelentingadvocacy,puttingthematthe centerofavastnetworkofspecialistsandresourcestohelp themreachtheirgoals.
Karimbelievesthatnurturingclientsiscrucialtobeinga successfulleader.Headvisesthenextgenerationofaspiring leaderstoalwaysbetherefortheirclientswhenneeded, regardlessofthetimeorday.AccordingtoKarim,staying closetoclientsandcontinuallyofferingthemknowledge, insights,andsolutionsisessentialtobuildingsolid,longlastingrelationships.
"Remember that you work as part of a team, so bring your greatness to the team's benefit – engage your team and show them what success could look like and build a vision together. Build & maintain trust with your clients – even when you have to deliver bad news, do it early and proactively. Be ready with facts and help them understand why certain decisions are being made, even price increases. Finally, connect your clients to others who can help them –if you find a great banker or realtor, introduce them and connect them," Karimconcludes.
Karim's work has taken him from insuring automobiles to some of the largest hotels in Canada and working with real estate owners across North America.
Justlikeastart-upcompany,yoursuccessverymuch dependsonyourabilitytoplanstrategically,problemsolve,andworkasateam.Whenoutside circumstancesdisruptyourplans,theseskillsarevitalfor success.
Withhardworkandpersistence,KarenSerorhasbuilton theseskillsovertheyearsjumpingfrom Marcom Manager at Amen to Marketing Manager at Adobe andnowChief MarketingOfficeratGamestream, the world leader in cloud gaming solutions for the B2B market
KarenSeror'sjourneyasabusinessleaderhasbeenoneof innovationanddisruption.Shealwaysworkedatstart-up companieswhichcomeswithitsowntrialsandtribulations, withtheadditionofbeingawomanworkingintechadding anotherlayertothejourney.
Throughouthercareer,Karenhadgrownalongside technology-fromherveryfirstmarketingpositionwhen theinternetwascompletelynewtroughtothedigitalisation ofcontent.Now,inhercurrentposition,cloudtechnologyis atthefrontier,growingbytheminute.
Withthesedevelopmentshavecomeamplechallengesthat shehadtoovercome.Businessplanshavehadtopivot,start againorcometoanabruptendduetocircumstancesoutof Karen'scontrol.
AtGamestream,sheisextremelyproudofherworkin challengingstereotypesandperceptionswithintheindustry Whenshefirststarted,somedidn'tunderstandherroleas ChiefMarketingOfficerorseetheneedformarketing efforts.Sheshowedhervalue,bothpersonallyasa femaleworkinginthetechindustryandfromthe businessperspectiveofincreasingbrandawareness andsalesgrowth.
Karen'sachievementswereonlypossiblewithanexcellent supportsystemaroundher.Shehasbeenfortunatetohave workedalongsideabrilliantteamthroughouthercareer,who haveencouragedandsupportedmyeverymove.Asclichéas itsounds, teamwork really does make the dream work.
In an interview with Insights Success, Karen shares valuable facts highlighting her professional tenure and journey in the dynamic industry.
Below are the excerpts from the interview:
Tellusaboutyourcompanyanditsmissionandvision; howdoesyourcompanythrivetowardsenabling advancementsintheever-evolvinggamingindustry?
ThreevisionariesfoundedGamestreamin2018–Ivan Lebeau,CEO;XavierCavin,DirectorofR&DandOlivier Lebigot,CTO,hadasharedmissionofdemocratisingthe joysofvideogameexperiences.Together,theywantedto makeconsole-qualitygamingavailableforeveryone, anywhereandanytime.
We'renowtheleadingproviderofCloudGamingsolutions forB2Bindustries,especiallytelecomoperatorsandthe hospitalitymarket.Weofferourpartnersacompleteend-toendcloudgamingsolution.
Althoughtheyareinchargeofmarketing,billingand hosting,Gamestreamsuppliestheinnovativetechnology, highlycost-effectiveservers,premiumcontent(AAand AAAtitlesprovidedbyleadingvideogamespublishers), andsophisticateddatareporting. Wehelpourpartners reducecustomerchurnandincreaseaveragerevenueper userbyenhancingtheirmarketpositionasanentertainment hub.
Gamestream'sservicehasbeendeployedacrosswhitelabelledbrandsthroughoutEurope,theMiddleEastand Asia.ExamplesofthisincludeTelekomSlovenije'sNEO Gaming,Etisalat'sArenaProGaming,ChunghwaTelecom's HamiCloudGaming,andSunrise-UPC'sSunriseCloud gaming.
Recognisingourcustomerneedsandchallenges, Gamestream'sproprietarycloudgamingtechnologycan thrivewithrelativelylowinternetspeeds(3Mbps bandwidth),meaningit'sgreatforcompanieswhere expensivegaminghardwareandconnectionsaren'talways
At the core, Gamestream is all about using our tech experience for good. Our founders firmly believe in the healing power of video games and were inspired by the game Re-Mission, which has been shown to help young people navigate their cancer diagnoses and treatments.
Collaborationisacrucialelementfordrivingsuccess
forbusinessleaders.Collaborationmeansworking withotherstoachievesharedgoals,whichisa powerfulwaytogeneratenewideas,solvecomplex problems,andcreateinnovativesolutions.
Collaborationistheactofworkingwithotherstowardsa commongoal.Inthebusinessworld,collaborationcantake manyforms,frompartneringwithotherbusinessesto workingwithteammemberswithinanorganization. Collaborationcanbeapowerfuldriverofsuccessfor businessleaders,andherearesomereasonswhy:
Accesstodiverseexpertise:Collaborationallowsbusiness leaderstoaccessdiverseexpertiseandperspectivesthatcan helpthemtosolvecomplexproblemsmoreeffectively.By workingwithpeoplefromdifferentbackgrounds,industries, andareasofexpertise,leaderscangainfreshinsightsand perspectivesthatcanleadtonewideasandapproaches.
Diverseexpertisecanleadtoinnovationandcreativityby bringingtogetherindividualswithdifferentperspectives, experiences,andbackgrounds.Whenpeoplewithdiverse expertiseworktogether,theycangeneratenewideasand solutionsthatmightnothavebeenpossibleotherwise.
Thehealthcareindustryhasalwaysbeencomplex,
withopportunitiesandchallengesconstantly shiftingintheendlesslychangingindustry Without effectiveleadershipandinnovativeproductsandprocesses, itcanseemnearimpossibletomeettheevolvingneedsof patientswhilealsosupportinghardworkingmedicalstaff.
Effectivedecision-makingisacorecompetencyofany leadershiprole,butittakesonanentirelydifferentlevelof complexityinthehealthcareindustry Themosteffective leaderscanobtainandanalyzedatafromnumeroussources, whichtheythenusetomakeproactivedecisions.
Oneemerginghealthcareleaderwhoenablesinnovation andperpetualbettermentisPaulEdalat,Chairmanofthe Board,Founder,andCEOofVivera.Underhis leadership,Viveraisknownasaninnovative,sciencedrivenbiopharmaandMedTechcompanywithmultiple divisions,includingtechnologies,biosciences,medical devices,andadvanceddiagnostics.
In an exclusive interview with Insights Success, Mr. Edalat shares valuable insights highlighting his professional tenure and the challenges he surmounted to reach the horizons of success. He discusses the significant impact he is dedicated to bringing to the industry, the foundational pillars he has established with the Vivera team, the importance of technology in healthcare, and his goals for the future. Lastly, he offers advice for the next generation of aspiring business leaders.
Pleasebrieflydescribeyourprofessionaljourneyforour readers.Whatchallengesdidyoufacealongtheway?
Throughoutmyprofessionaljourney,I'vefacednumerous challenges,butthemostdishearteningwasmybrother Peter'scancerdiagnosis.Peterwasdiagnosedwithan aggressiveformofHodgkin'slymphomain2004.During hisbattle,Iwitnessedmanyflawswithinourhealthcare system,particularlyinthedrugdeliveryprocess.
Peter'sdoctorprescribedhimopioidstomanage chemotherapysideeffects,includingpain.Despitethe potentialsideeffectsandaddictionrisksassociatedwith thesemedications,nosafetymeasureswereinplace. Consequently,Peterbecameaddictedtohismedication.It waspainfultowatchmybrotherstrugglewithnotonly cancerbutalsoaddiction.
Irealizedtheneedforamoreeffectivewaytoprescribeand dispensemedications,especiallythosewithahigher propensityformisuse.
Iusedmybrother'sexperienceasacatalysttostartVivera. Today,theCompanyiscommittedtodevelopinginnovative biopharmaceuticalandtechnologysolutionsthatfocuson controlled,highlyaddictive,andfrequentlyabused medications,withanemphasisonprioritizingindividual patientsoverprofits.
Thismissionhonorsmybrother'slegacyandVivera'score missionofputtingpatientsfirst.AttheheartofVivera's foundationareTABMELT,apatentedandpatent-pending medicationdeliverysystemforbiopharmaceutical compounds,andZICOH,apatentedsmartmedication deliverysystemindevelopment.
Whatsignificantimpacthaveyoubroughttothe industry?
Byprioritizingpatients,I'veguidedViveratodevelop innovativetherapiesandsolutionsthataddressunmet
By prioritizing patients, I've guided Vivera to develop innovative therapies and solutions that address unmet medical needs and improve patient lives.
Theresilienceofabusinessleaderinacrisisisa
crucialfactorindeterminingthesurvivaland successofacompanyduringchallengingtimes.A crisiscantakemanyforms,suchasafinancialdownturn,a naturaldisaster,aglobalpandemic,oracyber-attack. Whatevertheform,acrisishasthepotentialtodisrupt operations,damagereputation,andthreatenthevery existenceofabusiness.
Inthefaceofacrisis,abusinessleadermustdemonstrate resiliencebyadaptingquicklytochangingcircumstances, makingtoughdecisions,andinspiringconfidenceintheir teamandstakeholders.Resilienceistheabilitytowithstand andrecoverfromadversity,anditisatraitthatisessential foranyleadertopossess.
Here are some ways in which a business leader can demonstrate resilience during a crisis:
Maintainingapositiveattitude:Aleader'sattitudecanhave asignificantimpactonthemoraleoftheirteam.Eveninthe midstofacrisis,aleadermustmaintainapositiveoutlook andcommunicatehopeandconfidencetotheirteam.A positiveattitudecanimprovementalhealthbyreducing stress,anxiety,anddepression.Whenwefocusonpositive thoughtsandemotions,wefeelmoreoptimisticand hopeful,whichcanhelpuscopewithlife'schallengesmore effectively
Betterrelationships:Peoplewithapositiveattitudetendto bemoreresilientinthefaceofadversity.Theyhaveabetter abilitytobouncebackfromsetbacksandfailures,learn fromtheirmistakes,andmoveforwardwithagrowth mindset.Apositiveattitudecanleadtobetterrelationships withothers.Peoplewhoarepositivetendtobemore
Therearemanyarticlesandopinionpiecesoutthere
thatdiscussemergingtechnologies.And,although theycouldbeentertainingandsomewhat informational,itisimportant,thesedays,tospecifically touchonthematterofhowtheseemergingtechnologiescan revolutionizebusiness,createorsolvecrisesinthe prevailingbusinessenvironment,andactastoolto strategicallyplanactionsthatleadorganizationsinabetter direction.
Formanypeoplewhopayattentiontothenewsandread onlinecontent,thesubjectofWeb3.0has,seemingly,been beatentodeathandlefttohangthereuntilsomeonemakes senseofit.Butattherootofthissubjectis,conceivably,the mostimportanttechnologicaladvancementinageneration. Thisistheconceptoftheblockchain.
Mostpeopleassociatetheblockchainwiththingslike cryptocurrencyandnon-fungibletokens.Itisoftenlinked tosomethingthatiseithernoteasilyunderstandable,a pipedream,ascam,orsimplyjustnotrelevant.Butthetruth isthatthistechnologycouldnotbefurtherfromthat.
Withoutgettingintodetailsabouthowtheblockchain worksandthecryptographythatunderpinsit,considerita newformofinternetorprogramminglanguage.Itisa platformthatworksradicallydifferentfromanythingthat weknowsofar.Forthemostpart,dataisn’tstoredinsingle place.Rather,itisreplicatedandduplicatedacross hundredsofthousandsofmachinesaroundtheworld.This makesisdecentralized,andasaresult,aninternetwithno governingbody.Itmakesitfaster,safer,andmore malleable.Thisconceptoftheblockchainhasallowed creatorsaroundtheworldtoproduceanumberofnew innovationsthatapplytothebusinessworld. Cryptocurrencyisoneofthosethings(itusesblockchainas it’sbasis).
Beyondcryptocurrency,theblockchainisusedforavariety ofdifferentpurposes.Smartcontracts(electroniccontrats
thatareautomaticallyexecutedifavarietyofconditionsare met)aredeployedontheblockchain,increasingefficiency andsecurityforindustriessuchasrealestateandjustice. TheblockchainisusedasthefoundationforIPprotection amongstthefilm,music,andentertainmentindustries.More thanthat,itisbeingusedaplatformfordistribution, competingwiththelikesofYouTubeandSpoitfy
Fromamoreintentionalbusinessperspective,the blockchainhasbecomeasystemforintegrating supplychainmanagementinordertomakethewayvertical integrationcomestofruitionmoresafe,accurateandfast. Capitalizationmechanisms,likepublicofferings,have becomeastapleintheblockchainworldandasubjectof endlessmediacontroversyasittriestoconformto standardssetbyregulatorybodies.Thishasbroughtona revolutioninourfinancialsystemasweknowit,removing theneedforbanksandgoverningbodiesthroughthe creationofdecentralizedautonomousorganizations. Blockchainisbecomingtheavenuefortransactions,sales &purchases,investments,andcomplexfinancialvehicles.
Itgoeswithoutsayingthatblockchaintechnologyisatthe forefrontofarevolution.Itwasstartedbythepeopleandis maintainedbythepeople.Andnow,largecompanies, financialinstitutions,andevengovernmentsaregettingonboard.
Sohowcanentrepreneursprepareforthecomingchange? Well,aquestionlikethatcouldbeworthanentirebook.But let’sfocusonsomethingsimple.Let’stalkaboutmarketing. Everybusinesshastomarketandconveytheirmessageto theircustomers.Sowhatisthesinglemostimportantthing thatabusinesscandoinordertoprepareforhowmarketing willchangeinWeb3.0withtheimplementationofthe blockchain?Well…weneedtobecomeproficientexpertsin marketingwithWeb2.0first.
Inorderclarifywhatthismeans,let’sdefinethingsalittle bit.Waybackinthedaywhentheinternetbecomeapublic
commoditywedealtwithWeb1.0.Thisbasicallymeans thattheinternetwasone-directional.Agroupofpeople wouldcreatecontentandputitontheinternetforothersto consumer.Inotherwords…websiteswerecreated. FollowingthiswemigratedintoWeb2.0,whichiswhatwe arethemostfamiliarwith.Thisisaworldwherethe internetisbi-directional.Peoplecannotonlyconsume informationontheinternet,buttheycancontributetoitas well.Socialmedia,blogs,videocontent,e-commerce,etc. ThisisallWeb2.0.WiththeadvancementofWeb3.0and theuseoftheblockchainweneedtoensurethatwe understandhowtomarketinWeb2.0first.Andweneedto knowhowtodoitwell.
Marketingcanbeafickledisciplineandtheendlessbattle betweenwhetheritisanartorasciencerageson.Butifwe wanttobepreparedtogrowourbusinessesinthefuturewe needtohavethecapacitytotakeonandinnovatewithWeb 3.0.However,thisnotsomethingwecanfocusonifweare stilltryingtofigureoutthehowtooperateoursocialmedia channels,defineourcustomers,andrunpaid&organic content.Weareobligated,asbusinessowners,tobeexperts atthissothatwecansatisfyourobligationtocontinue innovatingandgrowingourbusinesseswiththe environmentaroundusandaheadofus.
Withallthatbeingsaid,let’sfocusonbuildingbusinesses thatarefoundationallystrong,operatelikeaflywheel,grow likeawell-maintainedplant,sothatwecanuseourenergies forinnovatingintothefutureusingtechnologythatis alreadyhere.
Therearecertainfundamentalsthatdeterminethe
successofaventure.Thereflectingfundamentals arerespectingcustomerneedsandwalkingata pacetoaccompanyemergingtechnologicaladvancements. Bothoftheseaspectsensurethatthebusinessnotonly flourishesbutalsoensuresthatitisbeingontheleading edge,hencesecuringthemthetagofthefastest-rising venturewiththehelpofitscustomers.
ThisispreciselyhowQuestAudioVisualhasconsistently maintaineditsefficacyforitsclients.Asaprominent organization,thecompanyhasbeenprovidingsolutionsfor itsclientstohelpdelivertheirmessagemorecreativelyand engaginglywhileleveragingtechnologicaladvancementsto meettheirexpectations.Itpridesitselfonprovidingquality servicetoclientsbyaccommodatingtheirrequeststo provideaneventexperiencethatexceedstheirexpectations.
Togetanin-depthoverviewofthebusinessstrategythat helpedthecompanytogainsignificantaccomplishments, InsightsSuccessinterviewedRyanPeddigrew,Director, BusinessDevelopmentofQuestAV
Below are the excerpts from the interview
Ryan,whatwastheinitialideabehindtheinceptionof QuestAV?
QuestAVwasfoundedontheprincipleofbeingflexibleto ourclient'sneeds.Everyclientisdifferent,andwebelieve thatbybeingflexible,wecanworkdirectlywithourclients toachievethegoalsoftheirevent.
Withoverfifteenyearsofexperience,ourvisionatQuest AudioVisualistoamplifyourclients'messages,deliver innovativeevents,andcreateflawlessexperiencesby providingourclientswithexceptionalserviceandour commitmenttotheirsuccess.AtQuestAV,ourobjectiveis toalwaysprovideapersonalizedexperienceforeveryclient weworkwith.
Pleaseenlightenourreadersabouttheprimary objectivesandphilosophyofQuestAV.
QuestAudioVisualisToronto'sfastest-growingfull-service audio-visualcompany,dedicatedtobringingtop-of-the-line technologytoitsclients.Amongstindustryprofessionals andvenuesalike,QuestAViswellknowninboththe corporatemeetingandsocialeventsworld.
Ourteamofconsultantswillprovidethetechnicalsupport neededtoensurethattheAVcomponentsarealignedto provideanoutstandingexperienceforyourattendeesin whichevervenueyouchoose.Whetheritbea1000+person conference,ahybridliveevent,orevenasingle-person podcast–QuestAVwillmakesureyoureventruns smoothlybothforyouandyouraudience.
We'vebuiltasolidreputationbasedonourimpeccable servicesamalgamatedwithstate-of-the-artequipmentalong withfairpricing.
Ourvastteamofknowledgeableandfriendlystaffhas establishedthemselvesasleadingplayersintheaudiovisualindustry.WithclientsacrossNorthAmerica,weare recognizedforouruniqueapproachtoeventplanningand supportingtechnologicalaspects.Assuch,wehavebecome thein-houseandexclusivesupplierofaudio-visualservices inseveralvenuesthroughouttheGreaterTorontoAreaand formanyeventplannersandorganizations.
Whatareyourtop-notchofferingsthathaveastrong footholdintheAudio-Visualindustry?
QuestAVhasexpandedourservicestoaccommodatethe rapidlyevolvingneedsoftheeventsindustry Whenit comestoAVequipment,wecarrythetopbrandsforaudio, lighting,staging,computers,video,andLEDdisplaysthat areavailableforyoutorent.
Quest AV is con nually on the hunt for new trends and innova ons that we can leverage – either by improving our exis ng products and services offerings or crea ng something new that meets our client's evolving needs.
Ourprimarygoalistoprovideourclientswithoutstanding eventproductionbyworkingdirectlywiththeirinternal teamstobrainstormideas,developasetupstrategy,and bringthoseideastolifeinacost-effectivemanner
Wewanttoprovideatrulyoutstandinguserexperiencefor youraudience,andthankstoourlevelofexpertisethat stemsfromyearsofexperienceintheindustry,wecan confidentlysaythatwewilldeliver
WhataretheroadblocksthatQuestAVfacesinthe ever-changinglandscapeofthebusinessworld?
Thispastyearhasprovideduswithampleopportunityto reflectandaddressseveralroadblocksthatwehereatQuest AVfaceintheever-changinglandscapeofthebusiness world.Theroadblockswearecurrentlyfacingasa companyincludesupplychainleadtime,talentgaps,and adaptingtoscalability
HowisQuestAVadaptingtomarketorientation?
Asapartofourmarketorientationapproach,QuestAVis continuallyonthehuntfornewtrendsandinnovationsthat wecanleverage–eitherbyimprovingourexistingproducts andserviceofferingsorcreatingsomethingnewthatmeets ourclient'sevolvingneeds.
Whatisyourstanceonimplementinginnovative technologies?
AtQuestAudioVisual,webelievethatimplementingnew andinnovativetechnologiesisimperative.Withoutthe implementationandadoptionofinnovativetechnologies, organizationsriskfailingtokeepupwithmarket-changing innovations,losingtheirtoptalent,andbecomingobsolete.
Withthatbeingsaid,theimplementationofnewand innovativetechnologiesshouldoccurstrategicallyand gradually.Evenbeneficialandadvantageoustechnologies needtobeappropriatelyintroduced.
Employeesshouldfeelheardandinvolvedthroughoutthe implementationprocessofnewandinnovativetechnologies withinanorganization.Employeesneedtounderstandwhat theystandtogainfromanewtoolbeforetheycantruly learntoembraceandutilizeit.
InwhattraditionsisQuestAVcontributingtothe communities?
EversinceQuestAVwasfounded,we'vebeenactively contributingandgivingbacktoourlocalcommunity. Whetheritbethroughourannualfundraiserevent,"Quest forAwareness,"orthroughoureffortssponsoringlocal charityeventsandcommunityinitiatives.TheteamatQuest AudioVisualisalsoactivevolunteerswithinourlocal community Volunteeringandgivingbackisacriticalpart ofwhoQuestAVisasabusiness,andwebelieveour cultureofgivingmakesourcompanystronger
WhatisthenextchapterforQuestAV?
Weareconstantlyinnovatingandcreatingbreakthrough experiencesforourclients.Thisisreflectedinourteam. Ourpeopleareourbiggestasset,andtheyconsistently deliverexceptionalservicealongwithourcommitmentto yoursuccess.Asanindustryleader,QuestAVunderstands boththepotentialandchallengeswithinthecurrentevents landscape.
Ourvarietyofevolvingofferingswillcontinuetoprovide dynamicsolutions,increasestakeholderROI,andinspire theoverallsuccessofourclient'sproductions.QuestAV alsocontinuestostrivetomeetmarketdemand,byoffering top-of-the-lineaudiovisualequipmentandindustry-leading productionequipmentatacompetitivepricefor ourclients.
Letusimagineascenewhereapartyoffifteenhas
arrivedinarestaurant,andtheserverisjotting downtheordersbyhand.Thereisthemaincourse andbeverages,alsosomeextrasideswithcustomized toppings.Jottingdownthewholelistwithoutmistakes takestheservertime,andthenhehastorushinsideand deliverthesametothekitchen.
Inascenarioliketheabove,abusinesslookingtooptimize itsoperationalefficiencywhileminimizingthecostof humanerrorwouldbenefitfromusingtechnological solutionsthathelpitelevateitsperformance.Solutionslike thosedevelopedbyTouchBistro.
TouchBistrohasalineofproductsaimedatmakingthelife ofrestaurateurseasier.Theirsystemshelprestaurantowners enhancethecustomerexperienceandstreamlinebusiness operationsrelatingtosales,cashflow,foodinventory,and bookkeeping.Thecompanyalsoprovidesfeatureslikea
paymentgateway,ordermanagement,analytics,table reservations,creatingandexecutingoutreachcampaigns, foodcosting,andabuilt-inmarketingsuite.
Today,TouchBistropowersmorethan29,000restaurantsin theworld,with64,000terminalsdeployedpowersmore than29,000restaurantsin the world, with 64,000 terminals" to: is currently used by 16,000 restaurants ICX Elevate Award in2020foritsintegratedrestaurantreservationand guestmanagementplatform.Italsowonthe Gold Stevie ® Award forBestAppintheFood&Drinkcategoryin2019 atthe16thAnnualInternationalBusinessAwards®.
Insights Success crossedpathswithSamirZabaneh,CEO andChairmanofTouchBistro,onitsquestfor Canada's Fastest Growing Companies to Watch.Samirisaseasoned financialandoperationsexecutivewithprivateandpublic companies,withexperienceinavarietyofexecutiveroles. Samir RelayedtousthegrowthstoryofTouchBistro.
Below are the highlights of the interview:
Whatwastheinitialideabehindtheinceptionofyour company?
TouchBistrowasoneofthefirstcompaniestodevelopand delivermobilepoint-of-salesolutionstorestaurants,andthe ideabehindthisinnovationwastohelprestaurateursutilize mobiletechnologiestoincreasesales,reduceoperating costsanddelighttheirguests.
TheideaforTouchBistrowassparkedbyasimplequestion askedaboutacommonissuefacedbyownersofbusy restaurantseverywhere– "Can you help me find a piece of technology that will make it easier and faster for my servers to take and place orders?"
Overtheyears,TouchBistrohasstayedtruetoitsfounding missionofprovidingrestaurateurswithinnovative
TouchBistro has stayed true to its founding mission of providing restaurateurs with innovative technology that makes running a restaurant easier. We continue to evolve to meet the ever-changing needs of the industry we so passionately serve every day.
