ntoday'sinterconnectedandrapidlyevolvingglobal businesslandscape,organizationsfacenumerous challengeswhenitcomestomanagingtheirhuman resourceseffectively TheemergenceofHRtechnology hasproventobeagame-changer,revolutionizingtheway businessesoperateandenhancingtheirabilitytothriveina globalcontext.
HRtechnology,withitswidearrayoffeaturesand capabilities,hastransformedtraditionalHRfunctionsinto strategicandefficientprocesses.Oneofthekeyadvantages ofHRtechnologyisitsabilitytostreamlineandautomate variousHRoperations,suchasrecruitment,onboarding, timeandattendancemanagement,performanceevaluation, andlearninganddevelopment.Byautomatingthese processes,organizationscanreducemanualefforts, eliminatepaperwork,andimproveoverallefficiency.
GlobalorganizationsmayconsolidatetheirHRdatathanks toHRtechnology,providingaunifiedplatformfor managingemployeeinformation,performancerecords, trainingprograms,andcompliancerequirements.This centralizedapproachensuresconsistencyandaccuracyin datamanagementacrossmultiplelocations,allowing organizationstomakeinformeddecisionsbasedonrealtimeinsightsandanalytics.
Theglobalizationofbusinessesoftencomeswith challengesrelatedtoworkforcediversity,cultural differences,andcompliancewithlocallaborlawsand regulations.HRtechnologyplaysacrucialrolein addressingthesechallengesbyofferingmultilingual interfaces,culturallysensitivetrainingmodules,and compliancetrackingtools.Thisensuresthatglobal organizationscaneffectivelymanagetheirdiverse workforce,promoteinclusivepractices,andmaintain complianceindifferentregions.
InsightsSuccesstakesprideinshowcasingtheleaders throughitslatestedition–The10BestHRTechnology SolutionProviders,enablingeffectivesuccessionplanning, talentdevelopment,andperformancemanagement, ensuringthatglobalbusinesseshavetherightpeopleinkey positionstodrivegrowthandsuccess.
Visualiser Michael Warner
Art & Design Head
Co-designer Sonia Raizada
Art & Design Assistant
Lauren Smith
Sherin Rodricks
Marketing Manager Jenny jordan
Chelsea Wilson, Edwin Copper
Technical Head Chris Darcy Assistant Technical Head
Technical Consultants Logan Harper, Julie Davis
Research Analyst Helena Smith
Circulation Manager Finn Wilson
JUNE, 2023
Company
Featuring Brief Company
Featuring Brief Company
Featuring Brief
AdminaHealth adminahealth.com
Robert A. Bull, Laura Bull, Dennis Reaves, Younes
Ismael-Aguirre, Tim Sakayev CEO, COO & CISO, CTO, CFO, and CCSO
AdminaHealth is a cloud-based provider of a powerful industryrecognized SaaS Billing Suite Pla orm for the employee benefits and insurance marketplace - automa ng invoice consolida on, reconcilia on, and streamlining payment management.
Cezanne HR cezannehr.com
Alberto Gabbai Co-founder
Cezanne HR is leading the way in delivering smart, sophis cated and costeffec ve Cloud HR so ware and managed payroll services to mid-sized UK and interna onal businesses.
Huptech HR Solu ons huptechhrsolu ons.com
Rinku Thakkar
Founder &CEO
Huptech HR Solu ons mission is to pursue work unanimously as a team, sharing the vision of our milestones, proffering unparalleled recruitment services to our clients and building a brand of trust, success and sa sfac on.
AllianceHCM alliancehcm.com
Ma Umholtz President
Alliance Human Capital Management (HCM) is heavily invested in providing the latest technology backed by the most personalized customer service in the industry
CommonOffice commonoffice.com
Hooman Menshari President
Basic so ware doesn't do HR jus ce! CommonOffice developed a one-stop HR shop that integrates with any payroll so ware and is fully mobile.
Private Eyes Screening Group privateeyesbackgroundchecks.com
Sandra James CEO
Private Eyes combines easy to use technology, a team of passionate experts who communicate well and a CEO with a Private Inves gators license to surpass client expecta ons globally.
Ceridian ceridian.com
David Ossip Chairman and Co-CEO
Ceridian is a global human capital management so ware company. Dayforce, our flagship cloud HCM pla orm, provides human resources, payroll, benefits, workforce management, and talent management func onality
Flex HR flexhr.com
Jennifer Morehead CEO
Flex HR comprehensive offering includes high-level strategic consul ng, HR back office administra on powered by EmployeeUniverse™ and essen al business services such as recrui ng, HR intranets, ethics hotlines and affirma ve ac on planning.
Renew HR renewhr.com
Sabya Mitra Founder and CEORenew HR aims to be the fulcrum upon which you can rebuild your HR ecosystem, renovate your employee rela onships, and become the organiza on you always knew you could be.
GetPayroll getpayroll.com
Charles J Read CEO
Founded by a CPA and U.S. Tax Court Prac oner, GetPayroll (a Custom Payroll Associates, Inc. company) has offered complete payroll and payroll tax compliance services for over 30 years.
The HR industry can now rely on technology that simplifies billing and say goodbye to manually-intensive and error-prone reconcilia on and consolida on processes.
Inresponsetochangesinthemarketplace,newHR
technologiesarespurringgreaterbrokerandagent productivity,supportingarapidexpansionofvoluntary benefits,andrespondingtothediversityinemployerplans torecruitandretaintalent.Today,digitaltechnology connectsparticipantsinsharingdata,eliminatinglatency, automatingtasks,andfacilitatingpaymentstocarriers. Technologyisthekeystonetostrengtheningcollaboration amongbrokers,producers,HRoperations,TPAs,and carriers.
AdminaHealthCEOandFoundingMember,RobertA. Bull,recognizedthatenrollmentandbenefitsadministration functionsarefrequentlyhamperedbytheextensiveuseof complicated,error-pronespreadsheetsandmanualactivities tofulfillmodern,mission-criticalpremiumbilling functions.In2018,whenBullandhisteamlaunchedthe ® AdminaHealthBillingSuite ,themarketwasprimedto embraceanautomatedSaaSsolutiononitspathtodigital transformation.Participantssawthevalueofextending enrollment,benefitsadministration,andpayrollinvestments toincludeautomatedpremiumbilling.
ThepatentedAdminaHealthBillingSuiteautomates enrollment,invoice,andpayrollreconciliation,and streamlinespaymentmanagement,allowingmoneytransfer betweengroupandcarrier—whilethegroupmaintains fiduciaryownershipuntilthecarrierreceivesthemoney Whenworkingwithbrokersandemployergroups,automationenablesthemtoquicklyfindandeliminateerrors beforetheyimpactemployees.Theycanbeconfidentthat therightemployeesareenrolledintherightplansandthat theyarepayingtherightpremiumamounts.
Forcarriers,theAdminaHealthBillingSuiteprovidesa singlebillingprocessthatworksacrossallenrollment platforms,allowingthemtodigitallypresentareconciled billtotheircustomersthatreflectsalllinesofcoverage, includingresoldcoverages.Theabilitytocreateerror-free andtimelybillsenablescarrierstoacceleratebringingnew productstomarket,aswellasexpeditepayingbroker commissions.Additionally,groupscandigitallyprocess paymentstocarriers,TPAs,andotherbenefitproviders withintheBillingSuite.
We spoke with the AdminaHealth leadership team to learn more about this innovative company on the cutting edge of billing technology.
Rob,you’vebeenatthehelmsinceAdminaHealthwas launchedin2018.Canyoutellusaboutthefounding? Whatwasmissinginthespacethatyouthoughtyou couldprovide?
Ourparentcompany,SalusFinance,wasfoundedin2014 andofferedarisk-mitigatingfinancialliquidyproduct.The liquidityproductgavemoregroupstheabilitytotake advantageofthemanybenefitsandcostsavingsofselffunding.However,wequicklyrealizedthatthestandalone valueofthereconciliationandconsolidationcapabilitiesof ourplatformwasmissinginthemarketplace,andthese couldhelpbusinessesbeyondjustthose totransitioning self-funding.WelaunchedtheAdminaHealthBillingSuite in2018asascalableSaaSsolutionwithenhancedcapabilitiestoservicebillingoperationsforfullyinsured,selffunded,andhybridplansfromanyenrollmentpartner
Yes,we’reatechnologycompany,butourpeopleareour greatestasset.Theywanttomakeadifferenceandare excitedabouttheirworkandcollaboratingwitheachother andourclients,whoareabsolutelyfantastic.
Billingisn’teasy.Onthefrontlines,benefitsbilling professionalsarestrugglingwithdataproblemssuchas incorrectplanrates;duplicateentries;charges,adds,terms, andchangesduetolifeevents,andmore.Manyneedthe abilitytoallocatebenefitcostsacrossmultipledepartments orlocations.Theyaregenerallydoingthereconciliation, consolidation,andallocationworkmanually,comparing spreadsheetsandotherdatasources,whichleadstohigh errorrates—iftheyareevenreconcilingatall.Whenthey startworkingwithourCustomerSuccessteamand implementingautomation,weseeourclientsandpartners quicklygainconfidence.Duringthefirstfewmonths,as theycleanuptheirdata,theystarttorealizebettercash flow,increasinglyfewerfiredrillstofixissues,and oftentimespositiveROIbeforetheyevengolive!
For more on Customer Success, we spoke with Tim Sakayev, AdminaHealth’s Chief Customer Success Officer!
The smart choice is to white-label our API-first pla orm so that you have a complete and tailored solu on right out of the box.
Tim,youworkdirectlywithAdminaHealth’sclients. Whathaveyounoticedthat’sbeenmosthelpfulfor them?
Therearethreekeyareasthatmakeasignificantimpact:
1. Reconciliation.Theplatformispurpose-builtby billingexperts.Ourdesignsimplifiestheuser experienceandfocusesusers’attentiononwheretheir inputisneeded:discrepancies.
2. Consolidation Theplatformconsolidatesdatafrom disparatesourcesandpresentsitinaconsistent “apples-to-apples”comparison,relievingusersfrom havingtotransformdata.Itfreesuppeopletodoonly whattheycando:resolvediscrepancies.Theplatform alsoprovidesa“totalview”ofbillingforanygiven month,givingexecutivesvaluableinsightsintothe overallbenefitsbillingpicture.
3. Support&CustomerSuccess AdminaHealth’s CustomerSuccessteamworkshardtoliveuptoits nameandprovidewhite-glovesupporttoourclients andhelpthemmeettheirspecificneeds.Theteam consistsofhighly-experiencedandtrained professionalswhothriveonchallengesandcan configuretheplatformtosatisfyeventhemostunique billingrequirements.
Inworkingwithcompaniesthataretransitioningfrom manualorlegacybillingservices,what’sthebiggest benefittotheminmovingtoanautomatedplatform?
Ultimately,it’saboutloweringthecostandincreasingthe accuracyofthemonthlyreconciliationandconsolidation processandfindingbillingdiscrepancies.Themajor benefitsoftheBillingSuitearefour-fold:
ü Reconciliationtimesavings.Reconciliationonthe platformtakesmereseconds,andthedataisclearly presentedforreview—nomorespreadsheets,lookups, manuallymappingnameseverymonth,orrearranging columnsfrommanydifferentsourcesystems.
ü Consolidationtimesavings.Theplatform consolidatesdatafromdisparatesourcesandpresentsit totheuser,eliminatingtheneedtomap,modify,oredit data.
ü Transparency,consistency,andrepeatability.The interfaceisdesignedtooptimizetheworkflow.No moremanuallychangingtheworksheetmonthto month;theonlytaskishandlingthefewexceptions. Outputisconsistentanddesignedtoprovidemaximum clarityandtransparencyintoreconciliation.Ahistory ofbillswithacompleteaudittrailisreadilyavailable, reducingthetimetoinvestigatemismatchesflaggedby theplatform.
ü Humanerrorreduction.Onceconfigured,theprocess is“onrails”–i.e.,theplatformisconsistentmonth overmonth,doesn’tgetbored,doesn’tmakecopypastemistakes,anddoesn’tgetdistracted.
HowhasAdminaHealthsurpassedyourclients’ expectations?Canyougivesomeexamples?
Oneofthe“wow”momentsiswhenthesystemhighlights ongoingbillingdiscrepancies,evenbeforefull implementation.Ourimplementationisaniterativeprocess thatloadsthedataandpresentsittoourclientforvalidation assoonaspossible.It’sverycommonduringtheveryfirst iterationforthesystemtohighlightasetofdiscrepancies. Clientsseetheseearlyresultsandsay,“We’llbeabletoget someofthismoneyback!”That’svaluetotheclient before thesystemisevenlive.
We also spoke with longtime leadership member Laura Bull, AdminaHealth’s COO & CISO.
One of our founda onal philosophies is to be agnos c in the pla orms that provide us data.
Laura Bull Chief Opera ng Officer & Chief Informa on Security Officer
Laura,you’vebeenwithAdminaHealthforseveral years.Asyou’vewatchedthecompanymature,whatis oneareawhereyou’venoticedsignificantgrowth?
We’realwayslookingforwaystoenhancetheseamless userexperience,whichstartswithclientfeedbackabout newfeaturesandfutureimprovements.Anotherareawhere we’vegrownsignificantlyisourconsistentdeliveryof premierservice.AllAdminaHealthemployeesarebasedin theU.S.,whichallowseachclienttohaveadedicated ImplementationManagerwhoisavailableduringbusiness hours,bothfortheimplementationandongoingsupport. Clientsvaluetheabilitytopickupthephoneorsendan email,knowingitwillbeansweredpromptlybytheir supportteam,whoareknowledgeableabouttheirspecific implementation.
Astheheadofinformationsecurity,canyoutellus aboutAdminaHealth’scertificationstokeepclients’ HIPAAdatasecure?
AdminaHealthmadethedecisionearlyontoadoptthe ® NISTCybersecurityFrameworkandtheHITRUST CommonSecurityFramework,whichisbasedonISO 27001andHIPAA.TheAdminaHealthBillingSuiteis HITRUSTr2certified,agloballyrecognizedvalidationthat providesarguablythehighestassuranceavailablethatwe areincompliancewithindustrysecuritystandards.
WhatdoyouseeasAdminaHealth’sdifferentiatorinthe insurtechindustry?
Informationsecuritycontrolshavealwaysbeenatthe forefrontofourarchitecture,withalloperationsbased solelyintheUnitedStates,includingdevelopment, customersuccess,andsalesandmarketing.OurU.S.team hasbuiltthecloudbillingsuitewithsecurityand complianceasakeydifferentiatorintheindustry We continuetomatureandadapttotheever-changingsecurity landscape.
Dennis Reaves, AdminaHealth’s Chief Technology Officer, is the engine behind rolling out the platform’s innovative features.
Dennis,youcameoutofretirementtoworkat AdminaHealth.Whatattractedyou?
I’vehadalongcareerinbothlarge,publiclytraded companiesandsmall,venture-backedstartups,andIknow thatthepeopleonateamandtheinvestorsbackingtheidea arethemostimportantfactorsforsuccess.Theworkethic andvaluesofAdminaHealth’steam,particularlythoseof theinvestmentteamandCEORobBull,alignperfectly withmyownandthedesiretobuildahigh-growth companywherepeoplearevaluedandrespected.That visionattractsthetalentedfolkswhocometoworkeach daywithpositiveenergy.
Whatdoyoufindmostexcitingaboutdeveloping cutting-edgetechnology?
Alotofthetechnologyweworkontodaywasjustscience fictionwhenIstartedmycareerinthe1980s.Workingona platformthatforcesustoevaluatebettersolutions continuallygivesmetheopportunitytoexploreallthelatest toolsthatleverageadvancesincomputingpower.For example,oneofourcorevaluepropositionsisthatclients cangiveustheirdatainanyshape,andwecantakeitfrom there.Theold-schoolstrategywouldbetoforcethemto spendresourcesonre-shapingtheirdatatofitrigiddata specifications.We’readaptableandperformourfunctionat thejunctionbetweenmanydifferentsystemsanddata formats.Providingthatfunctionatscalerequiresusto explorenewandmodernwaysofthinkingaboutdata,like API-firstarchitectureandAIdatahandling.
A lot of the technology we work on today was just science fic on when I started my career in the 1980s.
Dennis Reaves Chief Technology Officer
Younes Ismael-Aguirre CA, CPA
Chief Financial Officer
Tim Sakayev, CAIA
Chief Customer Success Officer
AdminaHealth is API-first, so every pla orm can use it to reconcile, consolidate, and pay bills.
WheredoyouseeAdminaHealth’stechnologyfiveyears downtheroad?
AdminaHealthisAPI-first,soeveryplatformcanuseitto reconcile,consolidate,andpaybills.Ourserviceisan essentialpartofbenefitsmanagement.Infiveyears,dueto thecomplexityofbilling,ratherthanbuildingtheirown solutions,IexpectAdminaHealthwillbetheplatformof choiceforallacrosstheemployeebenefitsinsurance market.It’simpossibletocompetewithusonrobustness andmaturity.Thesmartchoiceistowhite-labelourAPIfirstplatformsothatyouhaveacompleteandtailored solutionrightoutofthebox.
Last, we spoke with Younes Ismael-Aguirre, CA, CPA, AdminaHealth’s Chief Financial Officer
Younes,youarethemostrecentadditiontoleadership. Whatsurprisedyoumostaboutworkingwiththisteam?
Iwasincrediblyexcitedtojointhisdynamicgroupand workwiththemonthefinancialaspectsofgrowing AdminaHealthevenfurther.I’mmostimpressedwithhow knowledgeableeachmemberoftheleadershipteamis withintheirareaofexpertiseandhowtheyexcelintheir role.Together,webringmanydifferentviewsandopinions tothetable.
AdminaHealth’ssuccessrestswithinourcorevalues,the qualityofourproducts,andthemeaningfulimpactwemakein enablingourclientstoprovidethebestbenefitspackagesto employees.
Justasimportant,ourleadershipteamiscommittedto employeework-lifebalance.Allofourstaffareexcitedto cometoworkeverydayandprovidebest-in-classserviceto ourclients.Weworkcloselywithclientstofindcostsavings, whichallowsthemtoreinvestintheirbusinessesandtheir employees.
AdminaHealthcontinuallyfindsnewwaystoautomate businessprocessesandissuesnewsoftwarereleasestomeet
theexpandingneedsofitscustomers.Premiumbillingisa multifacetedprocessthatinvolvesthecombinationofmany datastreams.Increasedautomation,self-service,new functionality,andcustomizedreportingareonlyafewitems onthisyear’sroadmap.
“One of our foundational philosophies is to be agnostic in the platforms that provide us data,” saysBull. AdminaHealthingestsdatafromanyenrollment,benefits administrationsystem,payrollapplication,andmorethan 130carriers.Thediversesourcesprovidethecustomerdata neededtomanageafullsuiteofbenefitsandarealsoan importantbridgeconnectingagentsandcarriers.
AdminaHealth’spatented,cloud-basedautomatedSaaS premiumbillingsolutionrisestomeetcustomerneedsand challenges.TheHRindustrycannowrelyontechnology thatsimplifiesbillingandsaygoodbyetomanuallyintensiveanderror-pronereconciliationandconsolidation processes.Insteadofpouringoverspreadsheets,userscan nowsimplyreviewanExceptionstabandgeneratea consolidatedinvoice,aswellassenddigitalpayments.The futureisbrightfortheemployeebenefitsindustry,with AdminaHealthfillingasignificantgap.
“When prospects participate in AdminaHealth webinars, the feedback we often receive is ‘Where have you been?’ I needed you years ago!”saysBull.
We’re always looking for ways to enhance the seamless user experience.
Anorganization’semployeesare
thebestsupporttotransitiona companyfromstrugglingto success.Butemployeemanagementis notacakewalk.Whendealingwith employeeintricacies,therearemultiple challengeslikerecruiting,HRstrategic support,HRpayrolloutsourcing, independentHRservices,andmore.
FlexHRbringsadvice,knowledge, andsupporttocompaniesthroughout theU.S.andtheworldforHRand payroll.FlexHRprovideswhite-glove strategicHRandPayrolloutsourcing servicestovariouscompaniesthatare locatedanywhereintheU.S. But, it doesn’t just stop there! FlexHRtakesa stepaheadoftheroutinetalent outsourcingcompaniesandoffersa one-stophumanresourceservices solution,supportinganyandallHR functions.
FlexHRcreatescustomizedsupport foreachclient,lettingthemchooseas manyorasfewservicesasperthe needsoftheirevolvingbusiness dynamics.Thecompany’s comprehensiveofferingsincludehighlevelstrategicconsulting,HRbackofficeadministration,andessential businessservicessuchasrecruiting, payrolltax,compliancesolutions, employeehandbooks,compensation surveys,anddiversity,equity& inclusionplanning.FlexHR’sCEO, JenniferMorehead,hasabackground insales,marketing,entrepreneurship, andrunningteamsofemployees.Ms. Moreheadboughtthe20-year-old companyin2020andincreasedits salesby46percentinthefirstyearand 150percentinthesecondyear comparedtoitsrevenuein2020!
FlexHRmakesqualityconsulting accessibleandaffordabletosmalland mid-sizecompaniestoincreaseprofits byprovidingtimelymission-essential taskmanagement,flexibleprofessional talent,andfull-timededicationata fractionofthecost.
Through the interview highlights, let us read more about the story behind Flex HR’s success!
KindlybriefusaboutFlexHR.What istheleadinginspirationbehindits inception?
In2001,ourfounderJimCichanski created tobeaunique FlexHR
strategicHRconsultingpractice.We havegrownsincethen,butstilloffer thesamehighlevelofserviceforHR andpayrolloutsourcing,alongwith strategicHRconsulting.
Shedsomelightonthekeyservices ofyourcompany.Howarethey enhancingtheHumanResources Services?
AtFlexHR,wedoHRandpayroll outsourcingforcompaniesthroughout theU.S.,PuertoRico,VirginIslands, Canada,EuropeandU.S.subsidiaries offoreignownedcompanies.
Weworkwithouremployees,spread over36states,tomanagetheHRand payrollcompliancerulesineachof thosestates.WealsodostrategicHR consultingthatincludesemployee investigations,compensationsurveys, andmanagertraining.Additionally,we alsoofferrecruitingandtalent acquisitionservicesforcompanies.
Whatarethecoreprinciplesofyour company?Howareyouguidingthe companytoachieveitsmissionand vision?
Ourmissionistobeirreplaceableasa strategicandproblem-solvingHRand payrollbusinesspartner.Alongwith this,FlexHRstrivestorevolutionize humanresourcesoutsourcingtohelp businessesmaximizetheirpeople.
We work with multiple clients in different industries, which diversifies what we do and enhances the success of our company. We jump on priorities for the business, even if it means that it will sustainably increase revenue.
,, ,,
Thecorevaluesandprinciplesofthe companyareasfollows:
FlexHRvaluescustomerdelight:We aredrivenbythegoalofvaluing customerdelightandprovidingthem withresults-orientedservice.Wekeep therelationshipsattheforefrontthat wedevelopwiththemandrepresenta can-doattitudeforthem.
FlexHRvaluesourcompany’s success:Weareherebecauseofour pastsuccessesatthecompany,and evennowwishtomaintainits continuedsuccess.Weworkwith multipleclientsindifferentindustries, whichdiversifieswhatwedoand enhancesthesuccessofourcompany Wejumponprioritiesforthebusiness, evenifitmeansthatitwillsustainably increaserevenue.
FlexHRvaluesethicsandhigh moralstandards:Weagreetouphold thebestinterestsofourclients, vendors,teammembers,andthe company.Inallinstances,wewantto besurethatwhatwewriteorwhatwe say(andinallwaysthatwe communicate)representsthecompany withhighethicalandmoralstandards. Ingeneral,anythingwewriteorsay mustshowourcompanyinthebest light,especiallyifitisonthefront pageofanewspaperorpartofaTV broadcast.
FlexHRvaluesteamwork:We celebrateaccomplishmentstogetheras ateamandareexcitedaboutthefuture ofourcompany.Wetakeregularcoffee breakstogethertocelebratebigwins andtohearteamannouncements.
FlexHRvaluesoneanother’stime: Weseeapotentiallybadsituation beforeithappensandalertthecorrect peopleinternallytoaskforhelp.We alsomakeaplanforwhensomeone willleaveorwhenanobstaclearises.
Weusetechnologyandinnovative solutionstohelpwithourjobs.Wecan doourjobsfromanofficeorourhome. Wewillalertourmanagerifthereare anybottlenecksinourjob.
InwhatwaysisFlexHRutilizingthe advancesintechnologytoprovide customerswithenriched experiences?
AtFlexHRweusemoderntechnology tokeepouremployeesconnectedto oneanotheraswellastotheirclients. ThisincludestoolssuchasMicrosoft 365,Zoom,andSalesforce.
Wealsostepintoeachofourclients’ HRandpayrolltechnologiestodothe workweneedtodoforthem.
Whatarethechallengesthatyour specializedteamhascomeacross? Howdoyoumotivatethemwhile dealingwithcertainsituations?
FlexHRworksinaverycomplex functionthatdealswithhumansand thelaw.Eachday,thereisan opportunityforerror Weworkvery hardtodeveloptheprocesses necessarytominimizetheseerrorsand makesurethatourclientsareoverly satisfied.
Intermsofmotivatingouremployees, wemakesuretocelebrateourwins
often.Wehaveabi-weekly“coffee break”onteamsthatisessentiallya company-widetownhallmeeting wherewecelebrateallthewinsthatwe seeacrossourcompany
Asanexperiencedleader,what advicewouldyouliketosharewith upcomingentrepreneurswishingto enterintoasimilarsectorasyours?
Humanresourcesoutsourcingisagreat sectortobeinforthosewhoare curious,service-oriented,andmissiondriven.Wehelpandfullysupport companieswiththeirpeopleandwith thecomplexfunctionsofHRand payroll.
It’sareallyexcitingtimetobeinthis space.
Whatarethefuturegoalsofthe company?Howdoyouenvision upscalingitsoperationsandreachin theforeseeablefuture?
Wecontinuetogrowandhavedoubled inrevenueinthepasttwoyears.Thus, weareabletoscalefasterandbetter becauseofthegreatpeoplewehave andtheprocessesthatweapplytothe HRandpayrolldisciplines.
Pleaseshareyourclientele,awards, andrecognition,ifyouhaveany.
Wehavebeenrecognizedforthree yearsasaFortune5000company.Flex HRisamongInc.Magazine’sfastestgrowingprivatecompanies,inaddition tobeingnamedoneofthe“Top25 MostPromisingHROutsourcing ServiceProviders”intheOutsourcing GazetteMagazine.
We are driven by the goal of valuing customer delight and providing them with results-oriented service. We keep the relationships at the forefront that we develop with them and represent a can-do attitude for them.
Jennifer Morehead has a background in sales, marke ng, and management. She has managed teams of people for nearly twenty years, and was excited to take charge as CEO of Flex HR in 2020. Ms. Morehead graduated from Northwestern University and received her MBA degree from Northwestern’s Kellogg School of Management. She has spoken at Chicago’s Technori and has led a panel on sales strategy for start-ups for TechWeek.
Ms. Morehead says that her team is passionate about helping other companies with the complex func ons of HR and payroll. She launched a web sales ini a ve that quickly grew from $50,000 to approximately $1 million. Jenny has led a team pursuing customer excellence in HR/payroll outsourcing and consul ng. She also launched mul ple channel partnerships and strategic partners for Flex HR and has grown its employee base by 53 percent and its strategic HR consultant group by 316 percent. She has also enabled a client reten on rate of 95 percent.
Ms. Morehead’s versa lity can be further no ced with her diverse specializa ons in Human Resources, Business Process Design, Recruitment, New Ventures, Digital Strategy, Technology, Web, Opera ons, Online Marke ng, and Management.
Adding to her dynamic personality, she is also an independent board member, private investor, and fundraiser
Intoday'sdigitalage,technologyhaspermeated
everyaspectofourlives,includingtheworldof humanresources(HR).Oneareawheretechnology hashadaprofoundimpactistalentmanagement. Gonearethedaysofsiftingthroughpilesofresumes andconductingtediousinterviews.Withtheadventof advancedsoftwareandinnovativetools,HRdepartments cannowstreamlinetheirtalentmanagementprocessesand revolutionizethewaytheyattract,retain,anddeveloptop talent.
Further, we will explore the power of technology in talent management and how it is reshaping the HR landscape!
Oneofthemostsignificantadvancementsbroughtaboutby technologyistheautomationofrecruitmentandhiring processes.Traditionalmethodsofscreeningresumesand shortlistingcandidatescanbetime-consumingandproneto bias.However,withthehelpofapplicanttrackingsystems (ATS)andAI-poweredalgorithms,HRprofessionalscan nowefficientlyidentifythemostsuitablecandidatesfora
givenrole.Thesesystemsanalyzeresumes,assess qualifications,andevenconductinitialscreenings,saving valuabletimeandresources.
Moreover,technologyenablesrecruiterstocastawidernet whensourcingcandidates.Onlinejobportals,professional networkingplatforms,andsocialmediachannelsprovide HRdepartmentswithavastpooloftalenttochoosefrom. Theycanleveragetheseplatformstoreachpassive candidateswhomaynotbeactivelylookingfornew opportunitiesbutpossesstheskillsandexperiencerequired forspecificroles.
Technologyhasalsorevolutionizedemployeeengagement andcollaborationwithinorganizations.Withtheriseof remoteworkanddistributedteams,companiesneed effectivetoolstokeepemployeesconnectedandengaged regardlessoftheirphysicallocation.Collaboration platforms,projectmanagementsoftware,andvirtual meetingtoolsenableteamstocollaborateseamlessly,share ideas,andworktogethertowardscommongoals.
Furthermore,technologyhasfacilitatedthecreationof employeefeedbackandrecognitionsystems.Real-time feedbacktoolsallowmanagerstoprovidetimelyfeedback totheirteammembers,fosteringcontinuousgrowthand development.Employeerecognitionplatformsenablepeerto-peerrecognition,boostingmoraleandcreatingapositive workculture.Thesedigitalsystemsensurethatemployees feelvaluedandconnected,eveninavirtualwork environment.
Anothersignificantadvantageoftechnologyintalent managementistheabilitytomakedata-drivendecisions. HRdepartmentscancollectandanalyzevastamountsof datarelatedtoemployeeperformance,engagement,and development.Thisdatacanprovidevaluableinsightsinto trends,patterns,andareasforimprovement.
Forexample,predictiveanalyticscanhelpidentifyflight riskswithinanorganizationbyanalyzinghistoricaldataand identifyingcommoncharacteristicsamongemployeeswho haveleft.HRprofessionalscanthentakeproactive measurestoaddressretentionissuesandimproveemployee satisfaction.
Furthermore,data-driventalentmanagementallows companiestopersonalizelearninganddevelopment programs.Byunderstandingeachemployee'sstrengths, weaknesses,andlearningpreferences,HRdepartmentscan curatetrainingcontentthatistailoredtoindividualneeds, leadingtomoreeffectiveskilldevelopmentandcareer progression.
Traditionalannualperformancereviewsareoftenseenas time-consumingandineffective.However,technologyhas transformedperformancemanagementbyenabling continuousfeedbackandperformancetracking. Performancemanagementsystemsallowmanagersand employeestosetgoals,trackprogress,andprovideongoing feedbackthroughouttheyear
Real-timeperformancedatacanhelpidentifyhighperformingindividualsandteams,allowingorganizationsto recognizeandrewardexceptionalachievementspromptly. Ontheotherhand,itcanalsopinpointareasfor improvement,enablingtargetedcoachinganddevelopment initiatives.
To conclude,
Technologyhasundoubtedlyrevolutionizedtalent management,empoweringHRprofessionalstoattract, develop,andretaintoptalentmoreefficientlythanever before.Automatedrecruitmentprocesses,enhanced employeeengagement,data-drivendecision-making,and streamlinedperformancemanagementarejustafew examplesofhowtechnologyisreshapingtheHRlandscape.
Aswemoveforward,itiscrucialforHRdepartmentsto embraceandleveragetechnologytostaycompetitiveinthe talentmarket.However,itisimportanttorememberthat technologyisatool,andhumaninteractionandjudgment remainvitalinthetalentmanagementprocess.
HRprofessionalsshouldbemindfulofpotentialbiases embeddedinalgorithmsandensurethattechnologyisused asacomplementratherthanareplacementforhuman judgment.Furthermore,organizationsshouldinvestin robustcybersecuritymeasurestoprotectsensitiveemployee dataandensureprivacy
-A.K. Tarade
Wearelivinginanerawheretechnological advancementshavesimplifiedandstreamlined ourlives.Withtraditionalprocessesgoing digital,thedevelopmentofnewplatforms,softwaretools havesavedthetime,cost,andhumaneffortsformundane andrepetitivetasks.
Thepayrollmanagementsystemisoneoftheprominent examplesofthis.Payrollmanagementissuchaboringand time-consumingtaskforanyemployee.Concentrationlaps cancausemistakesincalculationsandmayleadtofinesand penalties.
Hence,insuchascenario,payrollmanagementsoftware playsavitalroleinautomatingthecompleteprocedure. Havingapayrollmanagementsystemisimportant, especiallyforsmallandmediumcompanies.
Whenitcomesdowntoselectingoneofthemanypayroll serviceprovidercompanies,oneprominentnamepopsout atthefirstinstanceisGetPayroll.
GetPayrollhasbeenprovidingeasy-to-useprofessional payrollservicesatcompetitivepricestobusinesses nationwideforover30years.SituatedinLewisville,TX, thecompanyisspearheadedbyitsCEO,CharlesJRead Thefollowingextractexplorestheexcellentservicesrolled outbythecompany.
GetPayrollofferspayroll,timekeeping,andHRsolutions forsmallandmedium-sizedbusinesses.ItsUSPiscompliance.GetPayrollisoneofthefewHRcompaniestohavea UStaxcourtpractitioneronstaff,whichhelpsitsclients avoidcostlylegalmistakes.Thecompanyoffersnotonly
HRsolutionsbutalsoafullstackoftechsolutionsfrom timekeepingtopayrolltoonboardingtoenableaholistic HRsolution,whichiscriticalintoday’seconomy
Charlessaid,“WedonotviewHRasasilo.Manyofour clientshadtopivottoworkfromhomeandadjusttothe newnormal.Werolledoutnewtimekeepingand onboardingsolutionsthatseamlesslyintegratedwithpayroll sothatourclientscouldmanagetheirhumanresources withoutanyfriction.Weareenablingsmallbusinessesto competewithlargerbusinessesbyofferingnewfeatures, training,andbestpractices.”
CharlesJReadisaCertifiedPublicAccountant(CPA),US TaxCourtPractitioner(USTCP),memberoftheInternal RevenueServiceAdvisoryCouncil(IRSAC),andthe FounderofGetPayroll.CharlesisadecoratedUnitedStates MarineCorpssergeant,acombatveteranoftheVietnam war.Whileinservice,hewastrainedbyIBMasacomputer programmerandlaterasystemengineer.
HepioneeredGreenPayrollin1998andsuccessfully steeredthecompanyforthelast30years.Heisalsothe authoroffourbooks.Hislatestbook–ThePayrollBook:A GuideForSmallBusinessesandStart-ups,iscurrently#25 intheHRsectiononAmazon.
CharlessharedhisviewsabouttheimplementationofAIin anorganization–AIhasacceleratedtheadoptionofnew HRtechnologyfromscreening,hiringtoonboardingnew employees.
We are enabling small businesses to compete with larger businesses by offering new features, training, and best practices www.insightssuccess.com
Will Brown – Some of the best people in the area that absolutely are the best at what they do. Charles is an absolute genius and has a team behind him (oddly enough, that are almost all named Chris) that will take care of you. We came from ADP, and there were miles of difference. Do yourself a favor and give them a call!
Donna Hahn - We have been using GetPayroll for over three years and love their service! Everyone at the company is knowledgeable, kind, helpful, and always gets you an answer to even the simplest questions. They take care of all government taxes, employee posters, filings, and reporting. Their reports are easy to read and very helpful in managing our payroll expenses.
Our company employs both 1099 and W-2 employees, and the process for both is so easy! They give you all the services of other bigger competitors at a fraction of the costs, and they even integrate with our time management system to streamline the process even further! Great company to work with, and we will be here for a long time!!!
Duetothehybridworkenvironment,itwillbemore importanttofindtherightfit.AIwillhelpscreenfor individualsforthebestfitandeliminateanyrepetitive tasks.AdoptionofAIwillalsohelpsmallbusinessesget accesstodemandpay,whichwillevenhelptheplaying field.
Themarketisgrowing,andwiththenewchallengesthat thehybridmodelhascreated,itisagreattimefornew entrepreneurstoenterthemarket.Disruptionleadsto opportunities,andthereareplentyofopportunitiesright now
TheCovid-19pandemicshackledthewholeworld. Companiesfacedseriouslossesduringthecriticalperiod. However,itwasfairlyeasyfortheGetPayrollstafftomove toworkfromhome,asallsystemsarecloud-based.Talking aboutthepandemicdays,Charlessaid,“Weproactively communicatedwithourclients,lettingthemknowthat whilewemightnotbephysicallyintheoffice,theycould stillreachusasusualforanyquestions.Infact,wefound
employeemoraleimproveswiththehybridmodeland continuingtoofferit.”
GetPayrollisaggressivelyinvestinginmarketingtoscale thecompany’sgrowth.Newbusinessesformationisatits peak,whichgivesthecompanyanopportunitytogetnew clients.TheteamisfocusingonpositioningCharlesRead asanauthorityonallthingspayrollandHRbyhaving himbookedon3–4podcastseachweek.Also,theyare promoting‘ThePayrollBook’viasocialmediatogenerate interest.
Rtechnologyhasemergedasagame-changer forHumanResources(HR)departments, revolutionizingthewayHRoperationsare managed.Byautomatingprocesses, centralizingdata,andenablingdata-driven decision-making,HRtechnologyunlocks efficiencyandenhancesoverallHReffectiveness.
Further, we will explore the various ways HR technology streamlines HR operations, providing organizations with the tools to drive efficiency and optimize their workforce management!
OneoftheprimaryareaswhereHRtechnologybrings efficiencyisintherecruitmentandonboardingprocess. Traditionalrecruitmentmethodsinvolvingmanual screeningofresumesandconductingnumerousinterviews canbetime-consumingandpronetobias.However,with theaidofHRtechnology,organizationscanleverage applicanttrackingsystems(ATS)andartificialintelligence (AI)algorithmstoautomateresumescreening,shortlisting, andeveninitialcandidateassessments.Thisautomation significantlyreducesthetimeandeffortinvolvedinthe earlystagesofrecruitment.
Moreover,HRtechnologyenablesthecreationofseamless onboardingprocesses.Byutilizingelectronicdocument managementsystemsandautomatedworkflows,newhires cancompletepaperworkonline,eliminatingtheneedfor physicalpaperworkandreducingadministrative bottlenecks.Thisstreamlinestheonboardingexperience, ensuringthatnewemployeesarequicklyintegratedintothe organizationandcanbegincontributingtotheirroles sooner.
Managingemployeetimeandattendanceisacriticalaspect ofHRoperations.Traditionally,thisinvolvedmanual processes,suchastrackinghoursworked,calculating overtime,andmanagingtime-offrequests.HRtechnology simplifiesandautomatestheseprocesses,reducing administrativeburdensandimprovingaccuracy
Timeandattendancemanagementsystemsallowemployees toclockinandoutelectronically,automaticallycapturing theirworkinghours.Thesesystemscanalsocalculate overtime,trackabsences,andmanagetime-offrequests throughintuitiveself-serviceportals.Thisautomationnot onlysavestimebutalsominimizeserrorsassociatedwith manualtracking,ensuringaccuratepayrollcalculationsand compliancewithlaborregulations.
HRtechnologyplaysapivotalroleinoptimizing performancemanagementprocesses.Traditionalannual performancereviewsareoftencriticizedforbeingtimeconsumingandineffective.However,HRtechnology introducescontinuousperformancemanagementsystems thatstreamlinefeedback,goal-setting,andperformance trackingthroughouttheyear
Throughperformancemanagementplatforms,managers andemployeescansetgoals,providereal-timefeedback, andtrackprogress.Thisenablesongoingcoaching, recognition,anddevelopmentdiscussions,fostering employeegrowthandengagement.Byautomating performancereviewremindersandgeneratingperformance reports,HRtechnologysupportsamoreagileandeffective approachtoperformancemanagement.
Efficientlearninganddevelopmentprogramsarecrucialfor employeegrowthandorganizationalsuccess.HR
technologyofferstoolsandplatformsthatenable personalizedandtargetedlearningexperiences, maximizingtheimpactoftraininginitiatives.
Bycentralizingemployeedata,HRtechnologyallowsHR departmentstoidentifyskillgapsanddevelopmentneeds atanindividualororganizationallevel.Thisdata-driven approachensuresthattrainingprogramsaretailoredto addressspecificareasofimprovement.Learning managementsystems(LMS)enablethecreation,delivery, andtrackingofonlinecourses,webinars,andothertraining materials.Employeescanaccesstheseresourcesattheir convenience,facilitatingcontinuouslearningandskill enhancement.
Furthermore,HRtechnologyenablesthemeasurementof trainingeffectivenessthroughanalyticsandreporting.By collectingdataonemployeeparticipation,completion rates,andperformanceoutcomes,organizationscanassess theROIoftheirlearninganddevelopmentinitiativesand makeinformeddecisionstooptimizefutureprograms.
HRtechnologyhasrevolutionizedthewayHRoperations aremanaged,unlockingefficiencyandempowering organizationstooptimizetheirworkforcemanagement processes.Throughautomation,HRprocessessuchas payrollmanagement,benefitsadministration,andleave managementcanbestreamlined,savingtimeandreducing errors.Centralizeddatamanagementensuresdata consistencyandenablesadvancedreportingandanalytics, providingvaluableinsightsfordata-drivendecisionmaking.
Self-serviceportalsempoweremployeesandmanagersto accessHR-relatedinformationandperformroutinetasks independently,reducingtheadministrativeburdenonHR departments.ThisallowsHRprofessionalstofocuson strategicinitiativesandvalue-addedactivitiesthat contributetotheorganization'soverallsuccess.
HRtechnologyenablesdata-drivendecision-makingby providingcomprehensiveworkforcedataandanalytics.HR departmentscanleveragetheseinsightstoidentifyareasof improvement,alignHRstrategieswithorganizational goals,anddriveefficiencyintalentacquisition, development,andretention.
-P.D.Bombarde
Humanresourcetechnologyisarapidlyevolving fieldwithnewinnovationsemergingeveryyear
SomeofthelatesttrendsinHRtechincludethe useofartificialintelligence(AI)fortalentacquisition, automatedpayrollsystems,andemployeeengagement platforms.Companiesarealsoinvestinginlearning managementsystems(LMS)totrainemployeesmore efficientlyandanalyzeperformancedata.Mobileappsare alsobecomingpopularformanagingHRtaskson-the-go. Ascompaniescontinuetoembracetechnologyinhuman resources,itisimportantforthemtostayuptodatewith thelatestdevelopments.
Astechnologycontinuestoadvanceatanincreasinglyrapid pace,ithasopenedseveralopportunitiesforHRtech companies.
Fromrecruitmentandonboardingtoemployeeengagement andretention,HRtechistransformingthewaybusinesses operate.
HerearesomeofthetoptrendsinHRtechthatbusinesses shouldkeepaneyeon:
Artificialintelligence(AI)hasrevolutionizedtheway recruitersapproachhiring.AI-poweredtoolshelpautomate resumescreenings,selectcandidates,andschedule interviews,whichhelpstostreamlinetherecruitment process.
Apartfromthis,AIcanalsohelpevaluateacandidate’s personalityandskillsthroughvideointerviewsand assessmenttests.Thistechnologycanhelpbusinessesfind suitablecandidatesinashorteramountoftimeandreduce theburdenonHRteams.
Employeeengagementhasalwaysbeenapriorityfor businesses,andwiththeriseofremoteworkandhybrid
- Yaman Joshiworkenvironments,itismoreimportantthaneverto maintainapositivecompanycultureandkeepemployees engaged.
HRtechcompanieshavedevelopedemployeeengagement toolssuchaspulsesurveys,feedbackchannels,and recognitionandrewardprogramstohelpfosterapositive workenvironmentandboostemployeemorale.
3.
HRtechcompaniesareusingdataanalyticstoolstohelp businessesmakeinformeddecisionsabouttheirworkforce. Withthesetools,businessescantrackemployee performanceandproductivity,identifyareasfor improvement,andpredictpotentialissuesbeforetheyarise.
4.
Virtualonboardinghasbecomemoreimportantsincethe COVID-19pandemic,andbusinessesareadopting technologytofacilitatetheprocess.HRtechtoolssuchas videotutorials,interactiveonboardingplatforms,and virtualrealitysimulationscanhelpbusinessesimpart trainingandinformationtonewemployees.
HRtechcompaniesarenowofferingholisticsolutionsfor employeewell-beingmanagement,encompassingphysical, mental,andfinancialwellness.Thesetoolshelpemployees stayhealthyandmotivated,which,inturn,leadstobetter jobsatisfactionandproductivity
Inconclusion,HRtechisevolvingrapidly,andbusinesses shouldembracethesetrendstostaycompetitiveintoday’s market.Byimplementingthesesolutions,businessescan streamlinetheirHRprocesses,improveemployee engagement,andfosterapositiveculture,ultimately leadingtobetterproductivityandresults.
We are adding talent to our team to support this growth
Technologyisevolvingwithtime.Newtechnologies havefundamentallyimpactedthewaywemove aroundtheworldonadailybasis,whetheritisthe waywework,rest,travel,ormanagethecapital.
Becauseacompanyismadeupofitsemployees,thehuman resources(HR)functioniscritical.EveryelementoftheHR functionisimpactedbyautomationandwillgrow increasinglyreliantonit,includingtalentacquisition, employeepayrollandcompensation,andHRanalytics.
ThereareafewHRTechcompaniesthatbelieveinfinding waystohelpstreamlinethebusinessthroughbackground checksand/orlendersolutions.Onesuchcompanyis PrivateEyesScreeningGroup,situatedinNevada, California.ThisorganizationisledbySandraJames,the CEOwhohasbuiltthecompanyintoaglobalfirm,serving clientsinall50statesandover200countries.
Inourendeavoroffindingthe Top HR Tech Solution,we cameacrossPrivateEyesScreeningGroup.Over21years, PrivateEyeshascontinuallyharnessedthelatesttechnology andpracticedbringingitsclientstheinformationtheyneed tomakethebest-informeddecisionsassoonaspossible.
Followingarethehighlightsoftheinterview:
PleasebriefouraudienceaboutPrivateEyesScreening Group,itsUSPs,andhowitiscurrentlypositionedasa leadingplayerintheHRTechniche.
AtPrivateEyes,wemakeasafeworkplacepossibleby providingqualitybackgroundcheckstoourclientsacross thenationfast.Ourteamtookinnovationtothenextlevel duringtheCOVIDpandemicandcombinedtheirtalentand expertisetocompletethedevelopmentofourpeek
platform.Thishasexpandedourabilitytocontinueasa leaderinthebackgroundscreeningindustry
ShedsomelightonPrivateEyesScreeningGroup’s offeringsandhowarethesemakinganimpactonthe industryandyourclients?
Wehelpourclientsgettherighthirebymakingsurethat theircandidateshavethecredentialsthatarestatedwitha qualitybackgroundcheckfast.
Beinganexperiencedleader,sharewithusyouropinion onwhatimpacthastheadoptionofmoderntechnologies suchasAIandmachinelearninghadontheHRTech spaceandwhatmorecouldbeexpectedinthefuture?
Thishashadahugeimpact,andnowthereissoftwarethat canextracttheinformationfromaresumetoconfirmifthe candidateisqualifiedforthepositionoritcanmovetothe nextcandidate.Automationcontinuestochangethe industryasweutilizemoreAI.
Consideringtheongoingpandemic,whatinitial challengesdidyouface,andhowdidyoudriveyour companytosustainoperationswhileensuringthesafety ofyouremployeesatthesametime?
Weimplementedourbusinesscontinuityplantoshelterin placeonMarch16th,2020.Wehadneverhadallofour teamremotelikemostcompaniesbeforethishappened.We aresogratefulthatwewereabletocontinuefully operationalservingourclients.
Wehadweeklymeetingsonzoomwithourteamtocheck in,andImadecallstoteammembersindividuallyaswellto makesurethattheywereok.
Ourgoalwastomakesurethattheteammembersweresafe andthatwecouldmaintainourservicelevel.Wehadafew teammembersthatremainedintheofficebutweresocially distancedinseparateofficeswithalloftheCDCguidelines.
Weprovidedmasks,antibacterialsoap,etc.Now,wehavea 99%vaccinatedofficeandhaveimplementedahybrid modelofsomestaffreturningtotheofficesandsome stayingremote.
Whatwouldbeyouradvicetobuddingentrepreneurs whoaspiretoventureintotheHRTechmarket?
Goforit!Itisalargemarket,soifyouhaveaproductor servicethatcansupporttheHRindustry,thereisalotof roomtogrowit.Everystartingbusinessneedsthatfirst clientandcangrowfromthere.
HowdoyouenvisionscalingPrivateEyesScreening Group'soperationsandofferingsinthefuture?
Wehaveanaggressivemarketinginitiativeasweare experiencingsignificantgrowthin2021.Wearefocusedon 100%growthbytheendof2022!
Hard work and long hours come naturally to Sandra, having spent her childhood waking every morning before dawn to milk cows on her family's Nebraska farm. That experience prepared her well for the life of an entrepreneur, and she opened her first business, a mortgage credit reporting company, in 1989.
Ten years later, increasing demand from clients for background checks led her to expand into the background screening world. In 2010 she expanded again, adding the subsidiary 4506- Transcripts.com to meet the need for banks and financial institutions to verify income for borrowers through the Internal Revenue Service.
She attributes her success to remaining true to her core commitment offering high-quality, personalized, efficient customer service while continually adopting new technologies to meet clients' needs.
A passionate advocate for entrepreneurship, Sandra shares her expertise with other women business owners through WBENC. She previously served on the WBENC Board and has been an active member of the Board of Directors of WBEC-Pacific for over a decade.
www.insightssuccess.com
Thesuccessofanybusinessdependsonhowwellthe managementemploysitsemployees.Therefore, organizationsarelookingforbetterwaysof employeemanagementandworkingstrategies.Withthe insertionofartificialintelligence(AI)andmachinelearning (ML)inmanagementservices,ithasbecomeeasyfor companiestoadministratetheirworkforcewithincreased efficiency.
AIautomatedthewholeworkflowofcompaniesand changedthewayhumanresourcedepartmentswork.It developedhumanresourcesoftwarethatstreamlinesthe process.Thisallowsfirmstoengagemoreeffectivelywith employeesand,resultantly,increaseproductivity.Most companiesusesomekindofsoftwaretomanagetheirHR services,beitpayrollapplicationoremployeedocument management.
ThisautomationboostedITcompaniestodevelopnewHR managementsoftware.Amongthelist,RenewHRisoneof theprominentcompaniesthataimstobethefulcrumin rebuildingtheHRecosystemandrenovatingemployee relationships.
InaninterviewwithInsightsSuccess,SabyaMitra,the Founder,andCEOofRenewHRprovidedetailedinsights intohowtheimplementationofHRsoftwareischanging thedynamicsofbusinesses.Belowarethehighlightsofthe interview:
PleasebriefouraudienceaboutRenewHR,itsUSPs, andhowitiscurrentlypositionedasaleadingplayerin theHRTechniche.
RenewHRaimstobethefulcrumuponwhichyoucan rebuildyourHRecosystem,renovateyouremployee
relationships,andbecometheorganizationyoualways knewyoucouldbe.RenewHRisaproudSilverpartnerin theSAPPartnerEdgeecosystem.Weadvise,implement, andsupportyourHCMsolutions,includingSuccessFactors &SAPHCM.
OurteamofHRexpertsprovidesHRAdvisoryacross OrganizationalChangeManagementandDesignThinking andProcessStandardizationareas.Finally,ourcertified trainersdesigncustomizedonsite/virtualtrainingtohelp youonboardyourteamtothenewHCMtechnology solution.
Ourfoundingpartnershave100+yearsofcombined experiencewithHRandHCMtechnology,includingSAP HCM,SuccessFactors,andWorkday,withamultitudeof successfullarge-scaletechnologyrolloutsintheUSand acrosstheglobe.
Shedsomelightonyourofferingsandhowarethese makinganimpactontheindustryandyourclients?
AtRenewHR,ourpurposeistohelpsmallandmid-size businessesrunbetterandimprovetheirHRprocessesand servicedelivery.WepromisetobringSAPSuccessFactors (theleadingSaaS-basedHRsolution)bestpractices combinedwithouryearsofHRdomainknowledgetoour customersatanaffordablepricepoint.
WewanttocreateanenvironmentwherethebestHR innovationsareavailableandaccessibletoeverybusiness, irrespectiveoftheirsizeorrevenuestructure.Wealsowant ourcustomerstouseinsight-baseddecision-makingthrough affordablebuthigh-endHRanalyticsbasedonSAP analyticscloud.
Our team of HR experts provides HR Advisory across Organiza onal Change Management and Design Thinking and Process Standardiza on areas
Sabya Mitra Founder and CEO
Sabya Mitra is the founder and CEO of Renew HR. He is our team leader and the HR guru who oversees the company's strategy, provides leadership across sales and delivery, prac ce growth, and customer success. Sabya brings 25+ years of experience in leading large organiza ons in their consul ng, sales, prac ce development, and HR so ware deployments.
He has been part of many complex global HR transforma on projects across the US, Europe, Southeast Asia, India, the Middle East, China, and La n America. Before star ng Renew HR, Sabya was leading the SuccessFactors prac ce for global consul ng companies including IBM, NGA, Rapidigm, Fujitsu, Wipro, HCL, and Infosys.
Sabya also has the unique dis nc on of having academics (MBA in HR from XLRI – Xavier School of Management, India), business and so ware (SAP HCM, Ramco, and SuccessFactors) experience, all in the HR domain. When Sabya is not dreaming about new ways to reinvent HR, he loves to travel (yes for pleasure) with his family and is an avid tennis player
WealsooffercustomHRdomain-baseddevelopmenton SAP'sBusinessTechnologyPlatform(BTP).BTPenables customersandpartnerstobuildandextendapplicationsthat integratewithSuccessFactorsandSAPon-premisesHCM. Together,withSAPSuccessFactors,wecan,andwewill helpallourclientsachievedigitalnirvana.
Beinganexperiencedleader,sharewithusyouropinion onwhatimpacthastheadoptionofmoderntechnologies suchasAIandmachinelearninghadontheHRTech spaceandwhatmorecouldbeexpectedinthefuture?
HRisanevolvingfunctionandstillundergoingtremendous changesastheworldfacesvariouschallenges.Twoofthe massiverecentinfluencesareglobalizationandthe Covid-19pandemic.GlobalizationhelpedHRlookbeyond thebordersandlookforskillsandtechniquesthatwillhelp theorganizationdeliverfaster,better,andcheapertoits employees.
Similarly,theCovid-19pandemicforcedemployeeslargely tostayathomeandworkfromremotelocations;hence, collaborationtools,analytics,anduserexperiencetools werereinventedtosupportthisglobally.
Nowtalkingaboutspecifics,mostofthedevelopmentin HRishappeningintherecruitingandemployeeexperience areas.Whenutilizedwell,technologiessuchasAI,Chatbot, machinelearning,roboticprocessautomation,and blockchainarehelpingHRthesamewayCRMtoolshelped retailindustriesadecadeorsoback.
Oneoftheflipsidesofalltheadvancesintechnologyis thatHRhasbigdataofitsownand,alongwiththeother processes,isnowcapableofmakingdecisionsbasedon fact-basedanalytics.
Consideringtheongoingpandemic,whatinitial challengesdidyoufaceandhowdidyoudriveyour companytosustainoperationswhileensuringthesafety ofyouremployeesatthesametime?
Thechallengesthatwefacedarethreefolds:customers werereluctanttospendonHRtechnologywhentryingto putthehouseandbusinessinorder.Second,thebudgets werereducedbyatleast30%frompreviousyears,and finally,manyofourteammembersgotinfectedwith COVID-19.Someofthemlosttheirdearonesduetothe pandemicthathadalong-lastingimpactonallofus.
However,wehaveoperatedinanentirelyvirtualmodel sincethecompany'sbeginningintheyear2016.Hencethe modelworkedouttoouradvantageasweallareusedto coordinatingbetweenvarioustimezonesinadistributed model.Wehavealsoofferedasmuchdiscountaspossible toallourcustomerssothatsomeoftheprojectswhichwere pushedbackinthepastcannowbeexecuted.
Whatwouldbeyouradvicetobuddingentrepreneurs whoaspiretoventureintotheHRTechmarket?
Afterbeingintheindustryformorethanacoupleof decades,mysuggestionwouldbetofocuson problem-solvingratherthantechnology Technologyshould beusedasanenablerfororganizationstosolvetheirHR andbusinessproblems.
Goforitbutaskyourselfwhyyouaredoingit,what problemitwouldsolveforHR,andhoweasyitwouldbe foruserstoadapttoit.ButHRTechisawide-openspace, andyourexperiencecombinedwithtechnologycanhelp youtobesuccessful.
Howdoyouenvisionscalingyourcompany'soperations andofferingsinthefuture?
Wehaveanaggressiveplantoscaleupthesizeofthe customerbasethatwewouldliketoaddressforsystem implementation.Butourfocuswouldbeintheareaof productdevelopmentbasedonSAP'Sbusinesstechnology platformandbridgingthegapbetweencustomer expectationandwhatisavailableinthemarketplace.
Weareusingthenext-gentechnologybutsolvingsome veryroutineday-to-dayHRproblems.Someofthese productswouldberoutineoperationalproducts,andsome wouldbeverystrategic.
The highest calling of leadership is to unlock the potential of others.
- Carly Fiorina
